Apple India Complaints & Reviews

Purchased the computer on Dec 2014 . within a span of 8.5 months the computer failed to work .I contacted the head office in Banglore, I was denied any claim for the same . they however offered only repair, which was apart of the warranty . since as a customer I paid a premium amount, I expected a better service . the customer care has not provided the repaired computer In due time . the issues with the laptop are as follows, Ram, mother board, display hinges and software is not functioning .

I have purchased Apple Iphone 6 Plus 64 GB Serial No:- FK2PRVKJG5QY on 9th of July 2015 and started getting problem from the fifth day of purchase, i thought may be due to OS issue my phone is getting restarted again and again. I upgraded the OS from 8.3 to 8.4 but the issue remain the same some time blue screen and some times red and one day when I woke up in the morning my phone was dead . I went to Apple Authorized service center TRESOR SYSTEMS PVT LTD Saket New Delhi INDIA and they told me that the phone will go for screening and after 48 hrs if my iphone gets passed in screening they will replace the device. I went to service center after 2 days and they told me that my iphone has been failed in screening test there is cable which is below the home screen button found cut and there is hardware issue also in this phone So it is damaged we cannot replace, please note one thing there were no problem in my home button the only issue was restarting of phone and other functions were working fine then who did it ?and It was surprising for me. My device was only 29 days old and i never ever gave it to anyone then how it is possible and I am not fool that I will give 29 days old phone to other service center or to the unauthorized person . . It was really shocking for me that a brand like apple can do this and give franchise of apple to the service center like this and after that I call on Apple helpline no i had a word with Senior Advisor Mr. Yaseer Apple Bangalore India and explained the whole incident and he confirmed with technician Mr. Sandeep (TRESOR SYSTEMS PVT LTD) that there is no mark of damage or single scratch on the phone outside and he also told me that there is hardware fault also with that cable issue and after analyze Mr. Yaseer told me that he will accelerate this issue further but after 3-4 days I got the worst response that they cannot help me in this case., So what should I do we pay the most for the Apple Iphone in INDIA and getting this type of services seriously very very strange. Then I thought I will accelerate it further to the main apple not to the authorized service center for justice and I mail it to the higher authorities next day i got a call from Mr. Dario Giuliano Executive Relations EMEIA and explained each and every thing to him and he told me that he will investigate my issue and after discussion i had very high hopes from Mr. Dario Giuliano but after investigating for one week he told me In this case they cannot help me because there is modification in my new iphone and it was very shocking for me. I don’t think Mr. Dario Giuliano Executive Relations EMEIA has investigated it properly he just investigated the device and screenshot but not about the service center because home button was working fine before it got dead and when I gave my phone to the service center it was in a very good condition and the tampered cover was there on the phone but when I went again to take my phone back I found that some one has removed tampered cover and put it again I asked the guy do apple engineer remove screen guard during screening and he said yes but later on I asked my cousin who has worked in Bangalore service center told me that there is nothing to do with the screen guard and I am very much sure they have replaced part of my phone with others because it was dead and they all knew that how will I prove but you cannot do this to customer and I am 100% sure the Apple authorized service center has cheated me also and I am not the only one there are many people who faces this type of issue on daily basis and cheating people and on a very serious note i am not going to ignore this type of cheating, I bought this costly iphone for work purpose and due to this I am very disturbed my friends are making fun of me all because of you guys and I will not blame service center I will blame apple because you give authorization to this type of service center. I trust this matter can be resolved quickly and help me to replace my device, otherwise I will go to consumer court or to take legal action against you because its your’s responsibility and I have left with no options. Regards, Ankush Sharma [protected]

Dear sir, After received my booked phone, i was happy and feel lucky. But in 2nd moment i was so sad to see the batten not working and informed the same to costumer care as the phone number. They assured me that complaint lunched. But there was no mail or sms for the same. Again call after few days (today) ask the same. They say that it will take 13 working day and after a hug request the provide me complaint number qrc47725675 . I can’t understand why they can’t provide lunch complent conformaction...???? After 30 days they will say its palicy matter that we cant take complent after 30 days... 30 days return policy... Please help

I bought an iphone 6 from USA and was told that there is a world wide warranty.my phone screen got damaged due to certain reason .I traveled to service centre at south extension, Delhi and was ready for the repair/replace as found necessary.But they rejected to give any service as it wasn't Indian purchase. As a next step I called up Apple support for help and they gave me three options: 1.dump the phone 2.Travel abroad (spend min 50, 000) and get phone replaced there. 3.Go to a local service dealer and get the screen replaced. Is this the service apple is known for? I accept the fact you cant give an international warranty in India but U cant give a customer support in India (paid support) is not justified in any way.

I purchased an iphone 5c blue color on 26th april, 2015, after about 2 months o[censored]se my phone started giving charging related issues, i had to place the phone in a certain way ro get it chatged, i used the phone in the same way till September mid when the issue worsened, now the phone was not charging at all, i visited the authorized apple service center in faridabad m/s unicorn and the representative without even looking at the phone said the case is of physical damage and could not be coveres under warranty, i was shocked to hear such a bad behavior by such renowned company known for quality products, i made him look at my product and then he got convinced that there were no signs of physical damage to the phone. But again after submitting the phone, i received a call after 4 days that product cannot be covered under warrenty. I want to ask apple india, can anyone explaim how can a person physically damage a charging point without doing any damage to the phone? This is worst of the worst experience of customer service and after sales support

Sir maine apple ka phone 4 month phle liya uska after 4 month uska slip lock button kharab ho gya maine usko repring ke liye future world retail Jo ki apple ka service centre h le gya un logon ne mera phone 15-20 mint apne pass ander rhkha aur wapis mujhe la ke de diya aur kaha ki apne is bahar open krwaya h isme se ek part missing h maine un logon ko bola sir jab mera phone under warnty h to me is bahar Q open krwaunga maine apple ke help line number pe b bat ki wo bol rahe h ki sir hum b mante h ki jab phn under warnty hota h to koi b bhahar ni open krwata h ab mujhe 1 month se bol rahe ki hum aaj batae h kal btate h aur service centre wala apni glti ni mnta qki sir jo b hua h mere phone ke sath service centre me hi hua unhone hi mere phone ka part khoya h jab taak wo mere phone ka part ni denge mere phone repaire ni hoga sir me kya kru plz meri help kro

I had purchased iPhone 5C ( IMEI No.-[protected]) from your dealer, UNIVERCELL at Express Avenue, Chennai, for a consideration of Rs. 53, 500/-(Fifty Three Thousand Five Hundred only) on 18/1/2014. On 28/8/2015 my iPhone receiver speaker was not working and after sometime the network was also not being detected by my iPhone and displayed as "searching" throughout the day. On 29/8/2015, I took my iPhone to Imagine, who is your authorized service centre at Alwarpet, Chennai for repair. My iPhone was taken for repair under the job order no. RAF (Repair Acceptance Form) - IMT751310 . On 31/8/2015 I received a call from the service centre stating that the my iPhone cannot be repaired since it is a hardware issue and the only option is to exchange my phone by paying Rs.20, 000/-. On the same day I received an email from the service centre stating the below. =Qte= iPhone remains in searching network receiver speaker is not working Diagnosis : iPhone in searching mode. Checked the iPhone by restoring iOS in DFU mode and found iPhone stuck with iTunes error occurred and conformed to be a hardware issue, and Checked with known good iTunes and system and found same issue persist. Checked and verified the serial number and IMEI number. Device passed in VMI and Micro Inspection test. Hence issue with the user iPhone and eligible only for exchange price. Customer not willing to go for exchange price, returning the same to customer. =Unqte= I went to the service centre in person as I was very surprised to hear that i have to replace my phone which is just around a year and half old and that too at a cost of Rs.20, 000/-. I was told at the service centre that my phone doesn't fall under the warranty period of one year and hence I must pay Rs.20, 000/- and Apple will replace my phone with a new instrument for the hardware issue. The service centre then gave me a toll free number to speak to the customer care. I spoke to your personne, Mr.Bupesh ( contact - [protected] extn[protected] and my phone conversation with Mr. Bupesh turned out to be of no use as he also merely repeated the same conversation to say there is a hardware issue in my iPhone due to which the phone cannot be used again and since my iPhone has crossed the 1 year warranty period I must pay for the hardware repair and the cost for the same will be Rs.20, 000/- and then Apple will replace my faulty phone with a new instrument. I asked him the reason for the hardware issue and he did not give me any reason for this but simply stated that a hardware issue can happen in any electronics device. I was taken aback by this very unprofessional explanation and made it very clear to him that Apple iPhone is not just another electronic product which will encounter a major hardware issue in just 18 months o[censored]se age and also considering that I have paid a huge amount of Rs.53, 500/- to buy a world class phone product from Apple. From the above email it is evident that the repair is because of the hardware issue and the iPhone/product cannot be repaired, the only option is to get a new iPhone. The service centre's email or the person who attended the repair never mentioned that the hardware problem is because of the wear and tear / mishandling/ failure to follow instructions . Therefore it is apparent that the hardware problem was inherent when I bought the iPhone/product. Moreover all my data stored in the iPhone is lost and could not be retrieved. When there is a problem with your product / phone, your company/service centre cannot even repair the product and the only solution/option you provide is to replace the phone and asking the consumer/customer to bear the costs. So, you are selling an inferior product/phone in the market for a higher price which the product/phone don't deserve. I am appalled at the quality and I wonder how you could allow such a product to hit shelves at all. It is a clear unfair trade practices. I am hoping to get justice for the money I have paid and would really appreciate APPLE replace my phone with out charging any exchange price if so the industry proves worth it. You are hereby called upon to remove the said defect (ie.. the hardware issue) in the product/phone or replace me with a new iPhone or return the consideration of Rs.53, 500/-(Fifty Three Thousand Five Hundred only) with interest @ 18% P.A. within three(3) days of receipt of this email . This letter is provided to give you earliest possible notice of potential claim.

I had bought an IPhone5s in Feb this year, now its compass has stopped working, battery lasts too short and hangs so I have requested a case but on giving me an appointment they didn't call me... Now today it showed overheated and switched off.

Dear sir, maine bahut mushkil se paise jpdkar ek 11000 ka mobile liya, i phone 4s or thik ek din baad hi wo apne aap band ho gaya.jab maine dukan par wapas kara tab uske thik 7 din baad dukan wale ne mujhse kaha ki tune us phone ko aadha ghanta pani m dala hai.per aisa kuch bhi nahi hua.ab na to wo use thik kara kar de rahe or na hi paise wapas de rahe. and most imp baat to ye h ki ye sare k sare mob copy h or unhe orignal bata kar becha ja raha hai.

I had ordered an i phone 4S 8GB-WHITE thru ebay on 09Aug15 and received the same on 18th Sep 15, thru invoice no EB/INV/15-16/0709 DATED 13/08/15, IMEI-[protected]. When I inserted the SIM in the phone it was not working. Immediately I lodged the complaint on 21Sep 15 ( Complaint no 1188154 ). After that I have shown the phone at authorized Service agency Unicorn Info solutions Pvt Ltd FARIDABAD but they returned me back the instrument as it is and said that it is beyond repair and get it replaced from company., ( Ser Report : UIPL/FBD. 000698 )Now I am not getting any response from ebay and want immediate replacement or reimbursement of my payment.

I have an IPhone 6 16gb bought from Dubai it was working perfectly suddenly my touch id was creating issue so i restored the handset to the latest firmware it got stuck in middle o[censored]pdating got an error of 53 so i took it to the service center at charni road and after 5 days in repair they are telling me its liquid damage and i have to pay the charges of 23, 400 but my IPhone is not liquid damage because i took it to other service center the confirmed its not liquid damage my name is Afzal Khambhati Mob :[protected]

Hi Team, I bought an apple iphone 5S 11 months back and it is having multiple issues in terms of performance for ex- getting hanged, automatic switch off etc. Please let me know whom to approach regarding the repair of my iphone under warranty period. Regards, Amit...

Me ne 3 mahine pehle iPhone 5s 40500. Me Kharida tha jo mujse girgaya to worenty hone ke karn me Apple Store me gaya jaho muje is phone ke badle new phone deneka kaha to mene kaha mere phone me sirf glass hi tuta he to ap vhi badal de lekin unhone mujse 20700 rs mage or glass badalnese mana kardi ya so please help me sr

I bought USB Cable from apple store dated 21/8/2014 . Its still under warranty but the cable have scars on it . I have told the quality department of apple that under warranty product needs an replacement . They are coming back saying its on the whole sole discretion of apple. I don't understand during time of purchase why don't they make that point significant once customer is having conversation with them .

Maine olx se through ek ihone 5s purchase kiya tha jab phone liya tab phone working tha par jab ghar jakar sim chalaya toh nhi chal rha phir maine iphone customer care call ki toh waha unhone bataya ki yeh phone lost/theft ya stolen hai aap seller se contact kare aur sellers ka no.([protected]) nhi mil rha toh finally aj main FIR karane ja rha hu.so plz contact me or help me

with reference to my apple complain id[protected],[protected],[protected],[protected],[protected]. Still no help from apple. with reference to my complain no 9945831, 9946135 at CONSUMER CONEXION myself niteen sonawane.purchased an iphone 5s(IMEI no [protected]) from aurangabad (shop:shri shivshankar cellular, a-17, gajanan, vaibhav complex, cannought place town center cidco abad-431003) i purchased it in december and now(04/06/2015) there is a black dot on the screen and there are display issues and automatic operations. i discussed these issues with shivshankar and requested him to repair it which he refused.my phone is still in warranty period.there was no help from shivshankar.the worst service ever i suffered in my life.such a rude kind of behaviour .they show their kindness only till they sell phones but when it comes to repair issues they show their real faces.sir please look into matter.they are charging me 20000 to 30000 thousand rupees for repair even when my phone is in warranty period.i buy that phone for 43500.but now the cost of that phone is 35000 .what kind of service is this ?really such shopkeepers must close their doors. and they should not have licence to run such shops. they cheat people. then i went to apple care situated at pune around 20th june 2015(b2x service solution india pvt, shop no 54 patil plaza, plot no 493, parvati pune -411009 ], maharastra) .the guy named as MANGESH KADAM apparently cheked my phone and said that there may be liquid spill or screen might be pressed so that ur phone's display is damaged and such type of display damaged cases are declined(even cell phone is in warranty period) by apple service center to repair it in warranty period free of cost .i[censored] want to repair it would cost 20000 rupess. then again i went to another apple care in pune on 20th july 2015 (unicorn info solution, 1ground floor, premium point building, JM road opp modern school shivaji nagar pune).i showed my phone and they charged me 23500 rupees to replace the phone on which i was not satisfied.even after all this i said them i would give them 23500 rupees they said that i would not get the newly packed piece of iphone 5s. they said i would get a different iphone 5s from the apple which will not be company packed and the iphone 5s will come in bubble cover wrapped.i refused this . then i called at apple care banglore on [protected].they registered my complain and my compain id at apple is[protected].then i spoke to a senior advisor YAZVEER. i asked them to send me an email that i should get a new apple iphone 5s which will be company packed .but he refused to send me an email .that means he refused to give a statement in written form. i had called many times on [protected] but still it was not helpful. also i called owner of shivshanker on [protected] but it was also of no use. APPLE has troubled a lot and i suffered lot of problems due to this product and this has affected my mental physical and financial status. if there will be no help from apple i will file a case against APPLE regarding SUIT FOR DAMAGES along with COMPENSATION for MENTAL PHYSICAL AND FINANCIAL HARRASEMENT. i am also trying to launch a complain at Delhi in NATIONAL CONSUMER DISPUTES REDRESSAL COMISSION. now with above mentioned background i want to file a case against shri shivshankar cellular and apple . and demand either to replace the cell phone or rectify the problem free of cost contact no and email of shivshankar:[protected], [protected]@gmail.com myself(niteen sonawane):[protected], [protected]@gmail.com

Dear, my name is dharambir-[protected], has complaint against my damage I phone is not receive till now . its above 45 to 60 day timing after approve but sill its above 60 +, and you still me demanding to wait more time . is it joke for me . i am not steel waiting more .please do the issue resolve . either i will go to take action against to you .

I purchased iPhone 5 in Oct 2012. After 1 and half year, there was issue with the slip button and Apple replaced my iPhone. Their authorized service centre charge me Rs. 1000 to replace the phone. The replacement happen in Jun 2014. In July 2015, the internet over the cellular data stopped working and when I show the phone to the authorized service centre, they told me that as the phone is out of warranty we can not repair this phone and the only option is to replace the phone with full amount of 22500. I think Apple is cheating the people by providing them faulty handsets during the recall program. When I contacted the Apple support, they mention that " Since your in India your service options are limited". But now I had completely lost my faith in Apple.

I have purchase my apple 5s gold on 2feb 2014 .From date of purchse it is heating continously and auromatically power off. My phone is replaced 5 times but my i am facing same issue so i want refund.Same problem is persisting i want refund.

iPhone started having some issues and then it was showing a message on the screen as iPhone is disabled connect to iTunes and even after connecting there was no change seen because of which I spoke to the concerned person by I returned the phone back to seller