Apple India Complaints & Reviews

I ordered a phone case cover for note 2 yesterday(29th dec, 2015). productname : For Samsung Galaxy Note 2 Aluminum Metal Frame+mirror Acrylic Glass Back Cover . When i opened the case it had scratches all over & looks as if it is used before.. I request you to refund my money back.. Thanking you

Customer ID: 112238 Name: Rupali Tripathi Address: E 1203 park view city 1 sohna road sec 48 Gurgaon Haryana India 122018 Product: iPhone 5C Model: IPHONE 5C, MM, 16GB, WHT Serial Number Of Device: F78MM41XFL01. I had purchased an iphone 5c last year in June 2014. The handset created some software issue in February 2015 and when I had shown it to the Apple service centre at S-114 1st Floor, Sahara Mall, Mehrauli Road, Gurgaon- 122001, Haryana, India, I was told that the handset has an issue and the same will have to be replaced. As a customer, I had no choice but to agree to the change of the device. I am attaching the job sheets for your reference. 3 days back, when again I had a problem in the handset and went to show the same to the same Apple service centre, they told me that there is some software problem, but when I told them there was no software problem as I was able to get call & message alerts on my phone but the same were not displayed on my screen. So, perhaps the screen had a problem. On listening to this and on my insistence, the apple centre executive opened up the handset. He then told me that the handset had a hardware problem and the two internal components are missing in the handset which is the reason for its non-functioning. I am shocked when the service centre refused to accept the handset saying internal components are missing from the set. If internal parts were missing, how was I supposed to know this? If a defective handset was handed over to me in February in exchange of my product that I purchased for Rs. 36, 000, how am I responsible? Was I shown the internal machinery inside a phone at that time describing me various internal components? If NOT, then how was I supposed to check this???? This time I feel cheated as a customer by a brand like APPLE, whom we trust blindly! I am now told that the handset will not even be looked for repair options because of the missing components !!! I am surprised that who is checking whether internal components found missing were even checked when Apple handed me over a new handset in february? I would not even have known if it was mentioned in the job sheet at all? It is even more shocking for me that when a customer can trust the brand blindly, how can the brand allegate the customer of foul play. My justification is that why will I ever steal the internal components (which I don't even know about) from my OWN handset? The executive at Apple service centre has stated in his job report that the handset is damaged with scratches. I am aghast at the rude behaviour of the staff and am attaching the pics of my handset for you to examine how many scratches it has! It is one of my prized possession and has been kept with utmost care. I have begun to question the credibility & integrity of a brand by knowing this shocking theory! The worst part is that whoever I ask now, says that once the job sheet once filled by the apple care executive (in my case it has been filled that the handset is tampered etc. etc.) is treated as a bible by customer care across the globe! But I want to escalate this issue because this is a wrong information and I feel cheated! I have had a hard time locating this email id from one of the franchises of iphone sellers in India. It is again quite astonishing how Apple does not have any grievance escalation email id!

I request consumer court will help me on my issue. Plz find the video as a attachment. I have bought my i phone on 20/07/2015. Not even complete a year my phone getting radio frequency noise sound from speakers while locking and unlocking, watching videos typing messages, even speaking calls also. I recorded a video at the time of getting problem. I have attached a video of my i phone 5s space grey. This problem not happend first time. On 19/11/2015 i have got the problem with my phone and i had taken my i phone to apple authorized service center in hyderabad, rsg infotech pvt. Ltd. And the service case number is s03117/h/15. He simply closed the issue by telling it is a software issue. Again with in a month i have got same problem which is more than previous problem. The service persons and apple company bluffing by selling second hand phones and also manufacturing defect phones. I have bought my i phone for ₹39000. By having the problem with hardware issue simply they telling that its a software issue. How can i get same problem again after giving to authorized apple service center. Plz replace my i phone with new one. How can i get hardware problem within a year after purchasing. I am requesting consumer forum to act seriously about the issue. I am seriously upset with the issue and the service person also not responding properly.

I purchase apple iph 6 gold 16 gb feb 15, my ph mic is not working since 8 months & i visited apple service centre B2x agra 2 times & also complenyed apple customer care 20 times, but sorry to say nothing happen & i m ready to go consumer court

I had purchased new iPhone 6 Plus on 19th where there was rear camera issue.after replace the phone from service centre give me another new phone but second phone having rear camera dust inside, as per service representative the phone have manufacture issue. And they are telling me they will open and clean the dust but I am not convince because how can I permit one day new phone for open with manufactur fault, my complain no is [protected]. Please help me I had spend Rs.67500 for this high end phone and getting worst service .very disappointing with apple product. Regards, Irfan

I trap this guy who posted this advertisement on online website like click.In, olx and quickr he selling apple products at very lowest price so be alert and share this to everyone because in India there was no fraudulent were left (Brand: Apple Type: Laptop How old: Less Than 1 Month Old Offer/Wanted: Offer Posted by: Business Locality: Arikant Nagar Call Or Whatsapp Me : +[protected] Skype Chat : Nathan_g0 Email : [protected]@gmail.com Apple MacBook Air 13.3" Notebook Computer (Early 2015) PRODUCT HIGHLIGHTS 1.6 GHz Intel Core i5 (Broadwell) 8GB of 1600 MHz LPDDR3 RAM 512GB PCIe-Based Flash Storage Integrated Intel HD Graphics 6000 13.3" LED-Backlit Glossy Display 1440 x 900 Native Resolution 802.11ac Wi-Fi, Bluetooth 4.0 USB 3.0, Thunderbolt 2 720p FaceTime HD Camera, SDXC Card Slot Mac OS X 10.10 Yosemite It also comes with 1 year international warranty, and 30 days return policy, That is If you get item and you do not like it, or it is broken, you have 30 days to return it back to the company, and a new one or money back if you wish.)

Hi I had bought an Ipad 2 three Years back & I went to your Service Center for updating the same as IOS 4 is working on it. They submitted my Ipad & tell us that we will update it & the same will be chargeable. I spent my three whole days in your Service Center & have spoken to your Customer Executive so may times but there is no proper resolution. Yesterday I received a call from one of your executive MR Siman he is saying there is a hardware issue in my ipdad without any proper investigation. They should let us know before updating the software that the same will get updated or not ? I am using at least 10 products of Apple at my home but that bad experience I have never faced. As I have given my iPad in a working condition in Service Center. I want my Ipad in the same condition. Request you to pls update my software either it is an IOS 4 or IOS 9. I dont care about this. I want my Ipad in a working condition as I given to your Service Center guy in a working condition. Now i am asked to pay indian rupees 18000/- for replacement of IPAd as it was not getting recovered from them Believe me there was no such issues from my side.I am asked to pay without any of my fault. I am not willing to pay any thing for the fault which is not from my side. I dont know what apple india can make out by just looking to the pic of hand set, and Sr Advisors take the decision that this issue is not getting recovered.. For them its only a sentence and for customers it is mental physical and financial harassment. Now i dont think any option is left rather approaching consumer court. Request your kind intervention to get this issue resolved, this issue is changing my persecution for apple products that i had earlier. Hope you understand & provide me a resolution asap.

Hi, I have purchased Apple Iphone 5s 32 GB IMEI No: [protected] and started getting problem from in 1 years 4 months of purchase, i thought may be due to OS issue my phone is getting restarted again and again. I upgraded the OS latest version but the issue remain the same some time blue screen and some times red and last friday day when I woke up in the night my phone was dead . I went to Apple Authorized service center unicron in mumbai INDIA and they told me that the phone was dead and my iphone they will replace the device. and charges - 21000/- I went to service center after 1 days and they told me that my iphone has been dead and it is hardware issue also in this phone So it is damaged it will replace but charges apply - 21000/-, then how it is possible and I am not fool that . It was really shocking for me that a brand like apple can do this and give franchise of apple to the service center like this and after that I call on Apple helpline no (Case ID:[protected] i had a word with Senior Advisor Mr. Yaseer Apple Bangalore India and explained the whole incident and he confirmed with technician Mr. Sandeep (TRESOR SYSTEMS PVT LTD) that there is no mark of damage or single scratch on the phone outside and he also told me that there is hardware fault also with that cable issue . they cannot help me in this case., So what should I do we pay the most for the Apple Iphone in INDIA and getting this type of services seriously very very strange. Then I thought I will accelerate it further to the main apple not to the authorized service center for justice and I mail it to the higher authorities today. my new iphone and it was very shocking for me. about the service center because home button was working fine before it got dead and when I gave my phone to the service center it was in a very good condition and the tampered cover I am 100% sure the Apple authorized service center and Apple Company has cheated me also and I am not the only one there are many people who faces this type of issue on daily basis and cheating people and on a very serious note i am not going to ignore this type of cheating, I bought this costly iphone for work purpose and due to this I am very disturbed my friends are making fun of me all because of you guys and I will not blame service center I will blame apple because you give authorization to this type of service center. I trust this matter can be resolved quickly and help me to replace my device, otherwise I will go to consumer court or to take legal action against you because its your’s responsibility and I have left with no options. Regards, Nandan Sahoo [protected]

Iphne 5 c i am using from last 2 months from my iphone 5c automatically i message is going to server apple . Airtel customer care people say it is a problem of Apple.And apple only say check handset setting i will show all setting are closed as per apple Daily Rs 5 per message cutting my balance. Advoice on that. i have lot of suffer and who is paid my balance who can make mobile

Paid 72k for iphone 6s on the launch day/night i.e. 16.10.2015 On 13.10.2015 the phone stopped working RSG infotech was contacted & phone was submitted same day All pics & data deleted. Despite RSG saying the phone was okay, it wasnt. No resolution yet & just false commitments & lies. What does one do with such pathetic products/services & ppl?

I purchased my iPhone two month before it stop working and put it in care on 6/11/2015 and delivery date was 13/11/2015 I not yet received it back and the sahara mall apple care replied that your iPhone is unrepairable. I am very sad about their service I want my apple in working condition because there is one year warranty provide by company. my no [protected] my mail id [protected]@gmail.com, please help me in this matter.

My iPhone6-64gb has a manufacturing defect of FaceTime camera misalignment, which is covered under warranty. But the service centre is still asking for a payment of 26330/- to replace the phone. Which is not acceptable, though my phone is under warranty still.

Hi i have an iphone 5s imei :[protected] i have escalated the issue with higher authorities with apple care but

nothing seems to work, so i thought of writing it to you. i submitted my device having battery issue o 28th September

2015, the service center handed the device back to me by 2nd oct by restoring it to factory settings, now i was pretty

much sure this dint fixed the problem, so i told him that 28th sept was my last day of warranty n this device was not

getting fixed by factory reset option, he told me he is giving me 30 days, if i face the same problem again i can bring it

back to the store, so i knew it wasnt fixed, i used it just to make sure, on 15th oct i took it back to the store, they

denied of giving me any such word and also told it was against apple policies they ccant do anything like that, being in a

frustrated situation i called apple care to escalate, after 10 mins, one guy from the store comes to me and tells me to

submit the device, and we will take in warranty, now i dint believed his words as they had already shown their true

colors, so i told the guy over the phone to document everything (this was on 15th oct itself, apple care agent must have everything documented on this date), after confirmation from him i submitted the handset and

they did nothing to my phone and 3rd of november i get a call from store that i need to pay 22k to get my device fixed as

warranty was over, i told them to give back the device to me as m not paying 22k. i went to collect the device, they gave

back the device in a switched off state told to charge it at home. now the screen has a black dot. this is not how i

submitted the device with a mark on the screen. please help me out i dont see any ways to fix this because the supervisors

tell me they are investigating and its been more then 1 week. they promise call backs and never call me back. please help

me escalate this. also 1 more thing i wanna share is the reason why i had to pay 22k is that there was water damage in my

phone as per store, now i was pretty sure never ever was a moment when i was so careless to let the phone drop in water or

use it in rains, store told me all the litmus papers are red in the handset, so i went to a different apple auth service center which is near my college to confirm the same, they said they cant take the phone in warranty but they can check if the information given was correct or not. they said the litmus is still white, i feel played with my device no other options that i see to fix this situation, i cant live with this black dot on my screen as this wasnt how i submitted the device, if it was my mistake then i wouldnt question at all, but they have ruined it everythng giving false commitments and creating drama.

please assist me. also the supervisors are waiting from the first store to send the images of litmus being red in the

device, they havnt sent any as they will not have.
1st store is B2X : Lake city mall, THANE
2nd store is RSG infotech : Tardeo, MUMBAI CENTRAL

Name:N.VIGNESH Address: 35/26 thirunagar 2d street, Vadapalani, chennai-26 Phone model:iphone 5 Last used No.:[protected] E-mail for communication: [protected]@gmail.com Missed date:[protected] IMEI No.:[protected] SERIAL NO:F19KPD74DTWF Brand: APPLE Model: IPHONE 5 WHITE

My name is Sushil and i want to complaint about the Apple India Pvt Ltd

I purchased a macbook pro and during the warranty time laptop got defect two times Every time are are giving a refurbished motherboard which keep on getting defect Just in 30 days they have changed motherboard tow times. Now i am not sure about the quality of the product where i have already got such huge faults after spending such huge amount

No i dont want to keep this device with me as it is not up to the standard Would request you to help me with the refund or replacement of the device

The Incident:
One fine day I'm just having lunch on my table & the Iphone is in my track pant...I get up wash my hands & take out my handset keep it on the table & realize it got bent.

The incident was actually more simpler than it sounds.

The care free Panic:
keeping in mind the product, reliability & brand value I did panic initially as to how come such a reputed product from a Big Brand encounter such a small & simple accident...I also got a bit confused & shocked as to how could this happen in the 1st place...which handset on earth bends just by being in your pocket..& even if it did what an inferior quality product for such a high price!!!

But keeping in mind that it’s an Apple product...THE BIG BRAND...with customer centric values & customer satisfaction ideologies I kind of took it easy thinking they will understand that the product is at fault & not my fault...so i took it to the nearest service center at Imagine, Atria Mall, Worli, Mumbai, India.

The showing of the true colors of THE BIG BRAND:
I spoke to the advisor over there & he informed me that we need to confirm it with the offshore Apple team as it can be replaced or not as they were not sure about it & directed me to call the contact center of Apple & said if they agreed then it will be possible for them to replace the handset immediately within 2 hours as the stock was available with them.

I spoke to Renu from the Apple offshore department(Case Id:[protected] & explained to her the exact situation where the Iphone 6 had just bent without me banging it anywhere or dropping it & it being a scratch less piece. However after hearing this Renu assured me that it is definitely not a mistake on my part as there was no physical damage to the phone & the phone itself was very delicate so the phone can be replaced by Apple as a goodwill gesture. She directed me to leave the handset with the service center advisor to check for any technical or physical damage to the handset. I was advised to visit the service center the next day as the service center team wanted to get the replacement approved by the offshore team. After their chat to the offshore team(Case Id: 4168041) they informed me that there was no physical damage done to the handset from my side but still they informed me that the replacement was rejected on the basis of “device bent due to pressure” .

Now here I have few questions which have to be understood…
1) Is there a special pocket which everyone makes to put their handsets in that I have not made?
2) If the mobile is in the pocket & even if it got ‘bent due to pressure” so is it my fault that I am a 5foot 8inch 63kg ectomorph that the handset could not handle my pressure!!! What would have happened if I were a Big show or a Rikishi!!!??
3) Which Handset bents with the pressure created in the pocket, I haven’t heard a single complaint for other brand handsets having metal body’s that their handsets got bent.
4) And if the handset is made of thin Aluminum it is not a fault on customer’s part, it’s a manufacturing defect & it should be replaced by the Apple Company.

Continuation:
Then I tried to contact the Apple higher authorities but couldn’t find a single email id which could direct to the senior department, the feedback/support section on the website has very limited typing space….I then again contacted the Apple call center & I spoke to Rea & she again went running around the bush & said it can’t be replaced however she can help me in getting a discount on the repair cost.
I couldn’t imagine myself for being a bigger fool to pay for the repair cost after spending 5 grand on an inferior quality product that too after it not being my mistake.

The Confession:
To my shock when I had gone to the store:
1) I met the senior engineer Ishaan there & he did confess that they have replaced handsets with bents in the recent past, so my question to him was either the handset was dropped in that case it cannot be replaced or it got bent due to pressure & my handset was very slightly bent so the bent on the other handset would have been more than mine or at least equal to it so why can’t my handset be replaced!!!
2) This is the same confession the contact center adviser Rea had made that they had replaced handsets in the past bent due to pressure but on asking the same question as did to Ishaan she too started running around the bust & kept repeating the same thing that the criteria for a replacement differs on handset to handset but what are the criteria’s she failed to address.
3) Apple to have advertised that it will replace the bent Iphone’s due to normal use like PHONE BENT AFTER KEEPING IN THE BACK POCKET after a visual inspection done which in my case has been done & the advisors did accept that it got bent in the pocket.
http://www.businessinsider.com/apple-replacing-bent-iphone[protected]?IR=T
http://in.pcmag.com/smartphones/49642/news/apple-to-replace-bent-iphones-that-pa...⇄

NOTE: My handset is absolutely scratch less which proves neither there was some other external pressure nor was it dropped.


The frustration:
Now I am totally frustrated, fed-up & disappointed from running to the service center to speaking to advisors & also with Apple & its product…I am not able to use the handset for which I paid through my hard earned money. This is not what I had expected out of such a Big Brand.

I want to take further action on Apple & get the handset replaced. request you to please look into the matter.

Thanks & Regards,
Anwaar Ahmed Motiwala
[protected]
[protected]@gmail.com

Hi My phone got internal screen damage and my phone is in warranty . There is no external damage in phone. When I went to service provider they are saying this will be not covered in warranty. But Don't know don't why it will be not covered in warranty when it is internal screen damage.

I had purchased iPhone 5s in February 2015. Since July, it started giving flickering issues, once the company changed the phone by giving me new phone and said, they had given exception chance, apart from this, now in the month of October phone is again troubling me, by which apple is denying to change or resolve the issue by saying I have dent on the phone which is only a scratch. And said, exception chance can only be given once. Though the phone is under warranty, no action is being taken yet. I am facing mentally harassment by iqor system in Kamla nagar, Delhi and Iphone support care in Bangalore by Rukhsar the senior manager along with her colleagues. Even that lady that spoken so badly with me, which was not supposed to be with a customer. I am not asking them to replace the phone but atleast resolve the hardware issue which is troubling me.
Kindly help me in resolving the issue.

Pl track my stolen phone

i lost my Mobile of Apple iphoen-4S, imei no.-[protected]& having vodafne sim inserted in . I need your help in tracing it so I request you to find it out... my phone is stolen 19/9/15 near by shardhanant market but nobody registred fir plz help me
thanking you
ayyub
B-92 ganga vihar
farash khana 110006
MOB [protected], [protected]

APPLE NOT REPLACING THE HANDSET UNDER WARRANTY WITH A SOFTWARE ISSUE BELOW IS THE MAIL IVE SENT THEM MULTIPLE TIMES & EVEN TODAY !! Dear Apple, You guys told me that you would revert me on saturday...today is Wednesday. I hope you understand weekdays /weekends and ur commitments. There is no revert from anyone . Apple is creating a bad impression for its own. I'm trying to call the customer service number but it's goin on a voice mail. What is this all? WHY CONNING CUSTOMERS THIS WAY? Nobody reverts nor any one is acknowledging my mails. This is utter crap and ignorance of your responsibilities and commitments. How long do you expect customers to chase you guys? IT'S HIGH TIME. I WANT YOU GUYS TO CONCLUDE THIS ON A FAIR NOTE TODAY. OR ELSE GET READY TO FACE LEGALITIES. REGARDS [protected] Sent from Yahoo Mail on Android From:"Deepika S" Date:Wed, 14 Oct, 2015 at 11:35 Subject:I PHONE 5S - UNSOLVED MYSTERY!!! REMINDER NUMBER 2 [MANY ON PHONE & 2ND REMINDER ON EMAIL] Dear Khutubuddin, COMPLAIN NUMBER 958******* I hope you remember our conversation two days ago over my I Phone 5s where in you promised over a commitment to fix my problem and replace it with a new handset as there is a Phone's software's internal defect. I'm completely pissed off with this behavior of Apple's Service, i have to keep posting again and again and again to remind you to get my problem sorted. I don't have phone in hand my work is stuck, all my numbers are in it, more than 90% of my work is pending because of my phone and you guys are still not concluding it with a fair solution. This is silly and traumatic for your customer who has invested 50 Thousand on Apple Gadget and get to see such services and behavior back. I'm drained over how slow this is struggling to conclude. This is frustrating, being such a brand we cant afford to deal so passively and unfair with customers. I'm following up with you all from so long, but this is going on round and round. WHY IS THERE NO SINGLE POINT TO RESOLVE QUERIES QUICKLY ON A FAIR NOTE? YOU ARE ONLY PLAYING THE BLAME GAME AND PASSING WORK ON EACH OTHER. I WANT A FAIR SOLUTION IMMEDIATELY IN 24HOURS. YOU GUYS VERY WELL KNOW THIS IS A CLEAR CASE OF SOFTWARE PROBLEM FROM YOUR END AND YOU MUST REPLACE MY HANDSET. YOU GUYS ARE PROVOKING CUSTOMERS BEYOND LIMIT. THIS IS TERRIFYING. I DON'T UNDERSTAND WHEN I CANT OPEN THE PHONE, HOW CAN ANYONE MANUALLY AFFECT IT INTERNALLY ? WHICH HENCE PROVES THAT THERE IS AN INTERNAL SOFTWARE PROBLEM FROM YOUR END. SO WHY DELAYING IT. RESOLVE THE PROBLEM INSTANTLY. I SUPPOSE ANY TOP CLASS BRAND WOULD DO THAT WITH GOOD CUSTOMER SERVICE & INSTANT SOLUTION. I'M EXPECTING THIS REAL QUICK NOW, Kindly conclude this in 24 hours & STOP HARASSING customers THIS WAY. Thanks & Regards