Apple India Complaints & Reviews

Hi,

I bought apple IPhone from MobileStore, Marathalli. It is under warranty till Oct 2010. Currently, the speakers of my phone are not working and when I tried to search for the service center I was not able to find. When I contected MobileStore they are asking me to contact my mobile service provider which is AirTel. I contacted AirTel they are saying that they only provide service to IPhones purchased from them. I tried calling Apple contact center which is having an automated voice. It asks you to contact service provider.

I am not sure what to do now. As i am not able to find an authorized service provider I am not sure from where I can get this mobile serviced.

Please help me

I went to Croma in Eva mall three or four times to look at the iMAc. After talking to the Apple salesperson there (Divya) I was about to buy when I encountered lousy service from both Croma and this Appple salesperson.
Twice I went on the day that I was to buy but this salesperson was never there. The Croma salespeople (if I can call them that) were least interested. There were some offers when I first reviewed the product and although I left my phone number, I was never informed of the withdrawl of the offer.
Very disappointing service and attitude.
Never Croma and am even reconsidering my decision to buy a Mac.

Don’t buy Apple products if you are an Indian



Strange as this may sound, this, in fact is the reality.



Don’t expect any apple support or service on its products if you are an Indian. Firstly, they don’t have a support network of their own in India – since it is low priority zone as conveyed to me on telephone by the Apple representative from Australia who I contacted. They don’t seem to believe that India is low priority as far as sales is concerned – it is low priority only for repairs and support!



Working with indecisive domestic partners – I believe they instruct their support partners to– delay repairs (standard procedures, you see) and finally deny repairs.



My Macbook developed problems with the keystrokes, and the support partner in Hyderabad Ms Ample Technologies had to make me wait for an agonizing 10 days – since they had to escalate issues to Bangalore and then further to Apple – who take their time to arrive at a diagnosis – after the weeks of investigation – which are ‘standard procedures’ the outcome conveyed is that the set is outside the scope of warranty. First shot, I was told that my Macbook might have fallen down, then they tried to tell me that it might have had dust inside and finally they tell me that it is sweat or water. All these colorful opinions emerge one after the other without one bit of certainty. This, in spite the fact that I paid huge sum of money to invest in extended warranty of 3 additional years hoping for the promised level of support.



My colleague – whose Macbook had a similar problem was instantly serviced when he was in Singapore. No questions asked. No pictures taken. No ‘standard procedures’ clauses.



In India, if you are an Apple user, you’d be denied and rejected support. If you attempt to escalate and decide to fight it out – as I did – you will find that you have no way of locating any support escalation point other than the standard 1800 phone of Apple India, who are stuffy, monotonous and helpless. Having run into a wall - I had to prise out global emails from the web to offer my point of view. Once – and if - you have managed to do all of this – phew…you will promptly receive a call from Australia – a gentlemen from Apple will offer to investigate and revert within a week – and at the end of the week, he will apologize and state that based on internal investigations, paper procedures, timelines and expert opinions the product may not fall under the scope of support.



The experience of many other Apple users is similar. My friend had his iPod failing within a week and he was denied replacement or repair. Any guess what was the excuse for denying support – the piece had water marks !!



So my advice is that don’t buy an Apple product if you are going to use it in India unless you want to be called by an Aussie from Apple and told – after due investigations - that you just dropped it in water mate !

I purchased Apple ipod shuffle from Chroma (TATA electronics shop). 2 weeks since i boight this product, it has been malfunctioning (headset has become unresponsive and operates erratically) and had was turned down by Chroma, when approached with the complaint. I had checked the apple website and understand this complaint is prevalent with many customers. Looking for justice from either the manufacturer(Apple) or the sales outlet ( Chroma-TATA company) for having sold such a inferior quality product , for a high price and having prior knowledge of this complaint from various counsumer base in different countries.

hi,

i have recevied a mail from [protected]@btconnect.com on 3rd febuary staying that "We are wholesale company of different brands and models of brand new unlocked phones like,Nokia ,Sony Ericsson, Apple Iphone, HTC Phone, Samsung Phones etc.Below are short listed items in stock. Buy 3 Units get 1 Unit free

WARRANTY
We give 1 year warranty for every product sold out to our costumers, our products are company class 1 tested and approved by Global standard organization of wireless industries.

Email:[protected]@electronicsmobilesltd.com
[protected]@live.co.uk"

so i mailed then i am interesting in buying iphone 1no they reply me back staying that

"APPLE IPHONE ORDER‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 05 February 2010 15:31PM
To: [protected]@hotmail.com
Dear Customer,

Thank you for your interest in our company product.The Apple Iphone 3G is brand new product that comes along with all accessories carefully packed from the factory with 12 months international warranty from the manufacturer to our company.Sim free works with all Networks,its English and Arabic Language enabled.

We ship out Via FedEx and shipment to your door step takes 2 working days for your package to get delivered to your door step worldwide.We accept payment via Western Union Money Transfer and full payment must be confirmed before we can proceed with shipment and get back to you with your order tracking number from FedEx so you can verify to know when your package will arrive at your door step.

APPLE IPHONE 3G UNLOCKED...........$300USD

APPLE IPHONE 3G-S32GB ....................$350USD

We offer a free shipment for every item purchased.If you are able to buy 3 Units of our Product additional 1 Unit will be given to you for free
If you are strongly interested in buying they items from us kindly get back to us with your full shipping details so we can get your order packed and label it with your provided information.


Thanks for Using Electronics and Mobiles Ltd

Jasmine

Online Sales Rep"

then i asked how to trust wheather its gunieus or not they give me thier website add by other mail

"Hello ,

Thanks for your interest once again ......We are registered and Approved company,we deal on all kinds of Apple products.The Apple Iphones are Originally made by Apple in United State of America .You are 100% assured of getting your order after making payment.Since you are buying from India Payment will be made via Bank to Bank Transfer before we can proceed with delivery.Delivery of your items are 100% guaranteed so you have not to bother about our Company .The total amount payable for 1 Unit is $350usd while for 4 Units is $1050usd

We issue out Our Company Sales Proforma Invoice before payment is made for reference purposes.Kindly get back to us now with your full shipping details so we can issue out Our Company Proforma Invoice .

You can log on to our Company website to find out more about and our company legitimacy

www.electronicsandmobileltd.com

If you are strongly interested in purchasing the Apple Iphones from us kindly get back to us with your full shipping details so we can get your order processed for shipment while we forward you with our company Accountant payment details as soon as we confirm your payment we will proceed with shipment and get back to you with your order tracking Number from fedEx so you can verify to know when your order arrives at
your door step.

Thank you in Advance as we look forward for a long term business relationship.


Thanks for Using Electronics and Mobiles Ltd.

Jasmine"

then i told i ill order 1 nos n white color n how to trf money they said pay by western union i found out that v cant pay by western unoin i told then so later on they gave me others account of icici bank in india

"Bank Details‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 06 February 2010 20:42PM
To: [protected]@hotmail.com
Dear Customer,

Thank you once again for getting back to us...Yes we have received your full shipping details and your order will be packaged and labeled for Shipment .

Here is our Company Bank details for the payment .

BANK NAME:ICICI BANK

NAME: A.S TRADERS,

CURRENT A/C NO:[protected]

BRANCH: HAZRATGANJ, PANBDPPP3069R

AMOUNT: $350USD

Make payment and get back to us with the payment Slip after Confirming your payment we will proceed with shipment and get back to you with your order Tracking Number from fedEx for confirmation.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i told thou. bank i can pay by dollars so as per indian rupee $350 ill be Rs.16,500/- they too agreed

then on 8th febuary i paid the said 16,500 n send then a scanned copy of the pay in slip

in return i rec. there mail

"Dear Customer,

We are very sorry for the late response...Yes your payment have been received and we have shipped out your order as assured you but there is a little update with delivery at the moment .Our Company Director have instructed that 1 Unit of Apple Iphone can not be delivered as our Company minimum order purchase is 4 UNITS( BUY 3 UNITS GET 1 UNIT FREE).

You have made the payment of $350usd,so you are advised to proceed with the remaining $700Usd so that the 4 Units of Apple iphone 3GS 32GB can be delivered to you .As a matter of fact from the fedEx shipping label sent to you.its clear that your Tracking Number has been covered and your order is on Hold and will be delivered to you once the balance payment is made.

You are hereby advised to proceed with the balance payment now so that your order Tracking Number will be released to you and your order can be delivered to you at the address you have provided .Without the balance payment we have been told and instructed that no delivery will done.

Thanks for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i was shocked to hear this then again i reply then that u have cheating me my order is for only 1nos then why should i pay more money i requested them to send the goods

"Dear Customer,

We understand your plight but our Company Director have instructed that the Company minimum order is 4 Units and full payment must be confirmed before your order can be delivered to you .

I will advise you to look for the Money and balance up immediately so that your order can be delivered to you.Your order have been shipped out already talking about cancelling your order will not be too easy.

Please be advised that nobody is trying to play Smart games with you but always here at your service .

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

then again i requested then

"Your Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 21:02PM
To: [protected]@hotmail.com
Dear Customer,

We can not cheating you in anyway since the items have been shipped out already .We have agreed you pay 50% of 700Usd after getting the items then you balance us but you have to assure us you will not run away with our Balance .

Waiting to hear from you now .

Thank you for Using Electronics and Mobiles Lts.

Jasmine

Online Sales Rep"

i again requeted then

"Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 21:53PM
To: [protected]@hotmail.com

Dear Customer,

What we are talking about here is this you go ahead and pay half of $700usd after getting the 4 Units of the Apple Iphone on Wednesday then you send us the balance of $350Usd.

What you are asked to send now is $350usd after receiving the package of 4 Units of Apple Iphone 3GS 32GB you send the balance .

Get back to us now on this issue and you have to assure us you will send the balance after you receive the package on Wednesday.

Thank you for using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i again mail i cant pay more money or cancel my order they reply

"Your Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 22:50PM
To: [protected]@hotmail.com

Dear Customer,

You are 100% assured that after you send the $350Usd no other Money will be send till you get your 4 Units of Apple Iphones 3GS 32GB and no one will ask you for additional Money till you receive and confirm what you have purchased.

We are assuring you our words,He instructed that after paying the $350Usd the remaining balance will be sent after 7 days of receiving the package .

Please take my Words and i am assuring you i will never let you down as we look forward for a long term business relationship.

Get back to us now so we can be rest assured that you are sending the $350Usd tomorrow,immediately after sending the Money your Order Tracking Number will be forwarded to you immediately.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

they again mail me

"Waiting Payment Today‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 09 February 2010 14:58PM
To: [protected]@hotmail.com

Dear Customer,

Thank you once again for getting back to us ....You are rest assured that the Apple Iphone 3GS 32GB ( 4 UNITS ) will be delivered to you and we are offering original Apple Iphone from Apple Company United State with 12 Months international warranty .

Proceed with the payment immediately once your payment is received delivery will take place and your order Tracking Number for Confirmation will be sent to you immediately we get the payment Scanned copy .

We look forward to hearing from you earlier with the payment details today.



Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Reps"

i paid other Rs.16,500/- on 10.02.2010 n send the scanned copy of pay in slip

ayment made‏From: kishan taleda ([protected]@hotmail.com)
Sent: 10 February 2010 16:18PM
To: [protected]@electronicsmobilesltd.com
Cc: [protected]@yahoo.in
1 attachment
I PHONE 2...jpg (498.4 KB)




hi


With lots of difficulty i have paid Rs.16,500/- that $350 usd as you said
now its yu turn to delivered the Apple Iphone 3Gs 32GB _4nos.
N once i receive the phone, within 7 days rest $350 usd will be paid for sure


kindly find the payment Scanned copy attach above


1. kindly send 2nos - white
2nos - black


2. kindly send individuals warranty or invoice bill


i have Proceed with the payment now immediately send my order Tracking Number


thanking you


kishan"

they confrim the payment

"ORDER DELIVERY‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 10 February 2010 18:35PM
To: [protected]@hotmail.com

Dear Customer,

Thank you we have receive the payment scanned slip .We will get back to you immediately with your order shipping Tracking Number with your order purchase Proforma Invoice.

Thank you for Using Electronics and mobiles .

Jasmine

Online Sales Rep"

n on other day

Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 11 February 2010 14:38PM
To: [protected]@hotmail.com
1 attachment
KIshan CS...jpg (110.1 KB)


Dear Customer,

We have issued our Company Sales Proforma Invoice for your purchase but there is an update with delivery of your Package.You were asked to send the requested amount on Tuesday which you failed to do so.At the moment we are having a Problem with delivery of your package as agreed,We delivered 11 Units of Blackberry Storm to a Customer in BAHRAIN which he only paid for 7 Units promising us that he will be sending the remaining amount for the 4 Units after receiving the package till this moment he has refuse to pick up our Calls neither is he responding to our emails .

Because of this development of Management have disagreed to deliver the items but to receive its full payment first before your order can be delivered to you .You are at this point requested to make the Complete payment before you can receive your order Tracking Number ,also before your order can be delivered to you .

The management have decided that the payment will be made to the company CEO direct bank Account in India not our Company Accountant Account .

You are advised to get back to us the earlier the better so that we can forward you the Company CEO Account,we can not deliver the items without confirming the payment.Please be informed that your order has been shipped since 2 days now but your order was just placed on HOLD till full payment is received .

We look forward to hearing from you on the issue now.

Thank you for using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i was shocked to hear again i just dont know ? to do reply got an really angry with them
again reply them to cancel the order n send back money

"Your Order‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 11 February 2010 16:09PM
To: [protected]@hotmail.com

Dear Customer,

Thank you once again .....Please point of correction we are not here to cheat on anyone but we had a bad experience and we have decided to learn fro that .

We can only deliver the items only when balance payment is made...Mind you the items have been shipped out already but they are only on Hold because you are yet to balance up .

So we advise you to pay up our Company and its our duty to make sure we deliver your items as purchased.I hope you will undersand with us ....No payment made,items can not be delivered.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i told them cearly i dont want phone cancel my order n send money back

i kindly request you help in out n this problem

i have given my mail id

n my contact no is [protected]

After considering 3 brands of laptops (DELL, IBM & MAC), while my original preference was a DELL, since my company has a corporate relationship with DELL and my experience with them has been very pleasant over the years, I still decided to consider buying a MAC, while I was in Singapore, (I am now in Hyderabad). The decision became easy after the retailer shared his opinion of an Apple Mac being sturdy and Apple's service & support very efficient, often a fix in only 24 hours. Since prompt service is very high in my priority for electronic goods, I took the retailer's word and promptly ordered a Mac. I also invested in and paid for EXTENDED warranty of 3 years since support is of strong importance for me and my company.

I had a pleasant fairly experience with the Mac.

However, on the morning of 25th Jan 2010, when I attempted to create a document, I found that some of the keys on the keyboard were not working. Recalling the promise of prompt and professional service by Apple - I assured my company, that as soon as the problem is brought to the attention of Apple support staff, they would set the problem right instantly.

Since I had the local support shop number, Ample Technologies Pvt. Ltd.

Ample Technologies Pvt. Ltd.
6-3-354/1/1 Hindinagar, Punjagutta
Hyderabad 500034 India
Tel: +[protected]/72
Fax: +[protected]
Email: [protected]@ample-india.com

I alerted their technician in February 2nd 2010 - gave them all details of the mac, the problem, my warranty details and also took mvy MAC for inspection. I thought that the support office had enough discretionary powers to take their own decision - however The technician said his only role was to report the problem to his higher-up and so he asked me to await a return message from his own head-office in Bangalore (on email) who in turn would interact with Apple Bangalore. Asked for his initial diagnosis, he said moisture, sweat might have gone in to the laptop or something else could have happened. I asked him for a quick turnaround to which he said "Nothing can be done quickly, we have procedures" Feedback from Bangalore will take 4 days, then another week for repair, provided my headoffice agrees ! He apparently took pictures and sent them over to Bangalore. He told mve he wont need My for inspection, since he had taken pictures.

Despite waiting for 2 days, there was no telephone call or intimation from anyone from Ample or Apple. I called - and they confirmed that they had already alerted the relevant people and were awaiting response. The next day being Sunday, I assumed that at least on Monday my Mac would be attended to.

The next business day I received a call and the support staff said "Oh, it is under warranty, no problem" but Apple has not taken any decision yet. But they have asked me to inspect the set once again. I said "WHAT?" " It needs to be checked again, since this is standard practice. I asked him why he couldnt have checked it initially - he said he must have missed to do that !! So, I told him this was pointless and meaningless delay. I was quite irritated that despite waiting for 5 days the Apple support team has not only not taken any decision but needed the Mac again for further inspection !! I He said he needed to look inside one last time and then the set would be repaired. I had to leave for Delhi, so I couldn't take the Mac to Ample for 3 days. When I reached back Hyderabad, I called to check if I could bring the Mac for the inspection as the staff had requested, to which he said "Dont bother, the request for repair has been rejected" The Apple guys have closed the query." If you want, speak to Apple. I cant reveal any more details. I said I dont want any details, just information.

Now, despite being armed with extended warranty I almost regret the fact that I chose Apple MAC, even in the knowledge that I could have bought DELL or IBM instead.

So much for Apple's promise of a prompt 24 hour service when I first bought the Mac.
Now I am left wondering what my next move should be.

My contact details :

P Subramaniam Iyer
Hyderabad

This is Raja Ram from Nagercoil. The TSS (Time Saving Service) named buses are
running between Nagercoil to Tirunelveli.

1. But these buses are not saving any time. These buses are entering Panakudi,
valliur as well as Eruvadi/Nanguneri.
Amoung these places Panakudi and Nanguneri dont have proper road
facility(damaged road with full of speed breakers/ No space to even turn the
bus). Also from these places some times no passengers are getting in to the bus
nor getting down. But these buses are travelling into this places and wastes
the passengers time who travels from Nagercoil to Tirunelveli. There are also
SFS and SSS services to this places which are more than enough for these
places.

2.In addition Conductors of TSS, stops buses at Aralvoimozhi and Kavankinaru
Junction in collection motive.

I know to travel between tirunelveli to nagercoil there is new service (End to
End). But we rarely find this End to End bus in bus stand.


Please save travelling time by increasing End to End buses or just Rename the
TSS service as SFS or SSS since they do not save any time.

I have booked a Mac Book 207 on 9th Dec 2009, and the delivery was promised was after one week on the 16th.On the 16th i was told that it will take 2 more days, after that i called today 18th Dec 2009 i was informed that it will take 4 to 5 more days.Which according to me is very bad customer Service.
When i asked for a refund i was informed that i will have to pay a 5 to 10 % surcharge as it was paid by card.
I would like to have the machine by tomorrow or the refund and i wont be paying the surcharge as it is a delay at your end.
As i am a student and have a lot of projects lined up, and i cant wait for so long to get a computer.

order #12453A/09-10
From:RSG Infotech Pvt ltd.
Imagine Store Atria Mall worli Mumbai.
Product codeMC207ZP/A
Payment Mode: Cash Rs. 3000/-
Card Rs. 50483/-
Card # **** **** **** 4134 owner Marie Braganza.

Please Help with delivery as soon as possible or refund without surcharge.

We have purchased Apple Ipod from USA. The sl.no. is YM524A33541. It is 4 GB ipod. The ipod battery has lost its life. When enquired at Chennai, Apple Ipod Service Centre, they were not willing to replace the battery even on chargeable basis.
What is the way out to use this ipod. Where else can we get the battery. Please reply.

i have purchased the apple ipod nano 4gb silver on 26/10/2008 from PLANET M RETAIL LTD.,

INVOICE # 119174

STORE: 005A

now my ipod is not working, it needs service or replacement and when i go to the service centre of apple in New delhi, ansal plaza, i have shown them original bill with a stamp of PLANET M RETAIL LTD. and
they say that your bill is not genuine you have purchased it from PLANET M RETAIL LTD. so we donot service or replace your product.

address of service centre & showroom :CG-01 Ansal Plaza, Hudco Place Khel Goan Marg, New Delhi 110049

ORIGINAL BILL is attached with this complaint

The bluetooth on my 1 month old Apple Macbook Pro stopped working suddenly. I took it to the closest istore in Chennai, India, where I had purchased it from, and the technician there asked me to take it an authorized service center and recommended Datalogics, an apple authorized service center.

So called them and got a 1:00 appointment. I landed at Datalogics at 1:00 but was made to wait till 1:30. The technician then cursorily looked at the system and then said that I need to wait. 30 min later a different engineer comes in and I have to start fresh with him. Without looking at the system, his comment was that something inside must have failed and so I should leave my system for "repair". I refused to do that without any logical reason. Called the iStore and told them about the issue I was having.

The technical director of Datalogics was then called in. His comment to the iStore technician was that iStore should not send my type of complaints to him. Took that as an insult and stepped out. No use arguing with them.

I decided to take the unit to another authorized service provider, Ample Technologies, who got me back and running in 15 min time.

Companies like Datalogics should not be made an authorized service provider as they will only spoil Apple's name. The Technical directors name is Mr. V. Diwakar.

I have sent an ipod from my near by DTDC office (Bangalore-560078) to Delhi including Apple ipod, including ear phone and charger (Rs 4500.00). I have the receipt from the DTDC center...now as of today I came to know from the recipient that everything is there apart from the ipod. So, please take some immediate step and do the needful.

Courier Details:

Product- Apple Nano Ipod, charger and earphone.
br...

It has been 2 months 3days I logged my complaint for Macbook at following Service centre as “Crack on the top case and crack on the display Bessel” while registering the complaint they registered as: “Crack on the top case and small line on the display Bessel”. When I asked them that there is crack on display Bessel also they confirmed me that they will correct complaint as “a small line on display Bessel” into “crack on display Bessel”, After that No reply from the apple side, I called at least 20 times, up till now I only called to the apple service centre, not a single call came from apple side, after so many days, they are not able to give status and reason for delay in replacement. Each time they given me no answer, finally when I called to apple service centre two times that day, they said on 2nd-Jun-09 (after 62 days). “Only top case will be replaced and not display Bessel”, and more over they are not confirming that, they had registered the complaint properly as “Crack on the top case and crack on the display Bessel”, this delay and miscommunication is not expected from a company like Apple having International Reputation, after seeing all things happed, why I should not go to the Consumer Court for a product with manufacturing defects and bad after sales services.

My Laptop details as follows
My laptop is under warranty,
MAF no: IMG 1119
Complaint register date: March 15, 2009
Received by Mr. Vijas
Laptop SI no: W88171010P0
Service Centre: Imagine
Ample Technologies (P) Ltd.
#210 The Forum
21 Hosur Road
Banaglore29 (Ph. No.[protected]

SIRS,
THIS IS MY E MAIL NO.29 FOR WHICH THE MATTER IS STILL LINGERED ON AND I AM PUT TO A LOSS OF RS.9000.00 DUE TO THIS UNPROFESSIONAL PEOPLE .
THE LAST E MAIL S SENT TO YOU. WHICH HAS NEVER BEEN REPLIED BY ESTEEM TECHNOLOGIES ALSO SENT HARD COPY BY SPEED POST.
EXPECT YOUR ADVICE.
R KUMAR
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@asia.apple.com
Subject: sending you a copy of our troubles-created by service provider
Date: Tue, 26 May 2009 10:58:00 +0530

Dear Janine,
We are sending you a copy of the letter sent by mail and hard copy to the service provider but has fallen to deaf ears.
the copy is self explanatory and can be seen for your self.





From the desk of

Mr.R.K.Kumar

c/o Omega, 8-F Kamla Nagar,

Delhi-110007

Tel:[protected]



May 11th, 2009

M/S Esteem Technologies,

D-2 Block C, Community Center,

Naraina Vihar,

New Delhi-110028



Sub:-Delibration in delaying the Service



Sir,

We are sorry to state the following:-



1.

Apple I Pod purchased on 30 th Jan 2009 and is given for Rectification/Replacement on 13/4/2009 and is accepted by you vide your Ser.report No.67071



2.

Since then despite our personel visits and telephonic calls the same is lying with you unattended and you have no courtsey to call back also.Even today a call is made attended by Mr.Vikram who stated of giving a call back but no 3 hours have passed and no call has come.



3.

Finally emails are sent to you since 5th May 2009 to various heads as:-

a.Mr.Sudhir Kalra

b.Mr.Vipin

c.Mr.Sanjiv Mittal

d.Mr.Rakesh



4.

Reply received is that you have chatted with someone you do not wish to disclose and the verdict after sending the photographs which according to apple support have not been sent till today i.e.11/5/2009, confirmed by Ms.Shilpa of Apple support.



5.

We have asked you to forward us the e mail ID of the heads along with their names and telephone numbers and their designations which till today you are evading.



….page 2



Finally we call on you that in case we do not receive the information asked for and reasons for not replacing the ipod which is working fine but is becoming loose on the edges as noted in your Serv.Report.



Nowher it has been mentioned as Physical damage.



We hope that you will take an immediate concern for the same and forward us the details as asked and also the REFUSAL BY APPLE is being stated by you, so that a Legal action can be taken.



In case of your Non Coperation we will be forced to file a Case against you under section 12R in the Consumer Forum and seek redressal and claim full Refund of the item with interest charges @ 24% along with further Compensation for the mental tension and agony caused plus Legal Charges to occur and other charges already occurred and to occur.



We hope you will not let such a situation arise.

Immediate action is anticipated.

Thanking you,

Yours truly,





Mr.R Kumar





I await your sincere intervention and help in the matter Janine.

Thanks a ton

raakesh Kumar

COMPLAINT

SUB: - VIBRATOR/RINGER BUTTON DISLODGED FROM IT’S SLOT ON APPLE iPHONE 3G.
REF: - PRODUCT NAME: - iPHONE 3G (BLACK COLOR – 8GB).
OWNER NAME: - RAHUL SARAF
INVOICE NUMBER and DATE OF PURCHASE: - 001008 DATED 26TH OCTOBER, 2008.
SERIAL NUMBER: - 83831PZ8Y7H.
SERVICE PROVIDER and MOBILE NUMBER: - AIRTEL - [protected].

I want to bring to your kind notice that I had taken an iPhone 3G from iMAGiNE Store, Level 2, U.B. City, Vittal Mallaya Road, Bangalore on the above said date.
But, I feel sorry to say that the iPhone 3G is not still a year old and already the vibrator/ringer button has been dislodged from its place. I also want you to note that the button has not fallen due to some physical damage/strain accidently.
Now, that I have returned the iPhone 3G to the above mentioned dealer for repair/replacement on May 09, 2009, the dealer is telling me that the iPhone 3G has been water logged and hence it cannot be serviced further according to the Airtel service centre.
The issue was only to replace back the vibrator/ringer button to its slot. What I fail to understand is what was the need of opening my iPhone and later after 10 days, informing me that the iPhone 3G cannot be service. I request you to seriously look into the matter and do the needful. Already it has leaded me to a lot of loss.
Any further information if you need, I am ready to give you.

- Warm Regards,
Rahul Saraf

sir,
with the above subject i purchase hp pc on 20-10-08 from apple computers, aurangabad(mh). and send claim to innovtive chandigath dt 22-10-08 along with all document. my red.no.code is 3KK3EHUXJF but till today we havenot recived my gift hamper.

it was told at that time by the delear that i will be getting the gift within one month from the date of sending the document.
waiting for positive reply.it is too late?
DIPALI KIRAN GARBHE

To
The Manager
Vodafone Customer Care Dept
Mumbai

Sub: Faulty Adopter supplied with Apple 3G iPhone
Sir,

We have purchased an iPhone (S) Serial No.84831CB9Y7H (Apple 3G- iphone-8GB, Manufactured in August 2008) on September 11, 2008 costing Rs. 29640/-. We received the accessories, a charger (2B83004SKYPSA), USB Chord and operating manual. The iPhone charger is faulty we had given it to Vodafone gallery at Kharghar, Navi Mumbai. They have repaired and reissued the same piece to us. However after a weeks time this adopter has again stopped working.
It seems that this is the faulty piece of adopter and needs to be replaced. This complaining activity is unnecessarily consuming our time and we are subjected to nonsense arguments with Vodafone gallery staff and harassment by Vodafone-Apple people. This is also creating a lot of inconvenience in using such a expensive instrument.
We request you to replace this faulty adopter/charger immediately and stop unnecessary harassment.
Thanking you

Dr. Deelip G. Borse
Mrs. Lata D. Borse

Hi sir,
i have bought one ipod on 17-7-08 from indiaplaza.com but i didnt got it till now and in mail they have given guarantee to deliver it in 7 days and after 10 days they are still telling that it will take 4 more days, , , , , as i took it for my younger sister because i was going to my home but due to then i lost my money of trai AC ticket because ipod was must for me.
So please take some action on indiaplaza.com and i need my ticket money from them that i lost...Thanks in advance.

Today i went to apple's premium store, iworld at Ansal plaza, Delhi .I wanted to by an apple remote.
Online At apple's site it's Price is given Rs. 890 + taxes (in total about Rs.1000) . When i went to iworld they told me it is for Rs. 1600. When i told them that it is for Rs. 890 on apple's site they started making excuses and said that they wouldn't sell it for less than Rs. 1600. This is a clear case of overcharging. Sir, i request you to please do something so that the same does not happen with other consumers.

I have ordered an Apple iPod USB Power Adapter Charger through Rediff Shopping and the Order No. is 4463743. The payment was made through credit card.I received a mail from rediff that M/s OJJAS Enterprises ( Contact person Jaspreet Sahani ), Unit No.63, Satgurunanak Industrial Estate, Western Express Highway, Mumbai - 400063, is the vendor and the shipment No. is [protected]. Their phone no. was also given as 26854086.
I did not receive the item yet. I could not contact OJJAS over phone as the recorded message says that this phone is temporarily withdrawn.
What shall I do?