Apps You Need Complaints & Reviews

Dear sir
Mai bahoot pareshaaan hu mera ph ni mil pa rha exucutive ph ni uthate or west delhi apps you need ke head parveez alam mujhe roj aaj kal aaj kal keh rhai hai mera ph ni uthate mene phele bhi complaint dali thi koi revert ni mila pls mera ph jald se jald dilwa do mera mobiile no [protected]
Name omkar gupta cin no D[protected]
Iska jald se jald revert mil jaye

Sir,
I purchased policy from appsyouneed.com. My cin no. Is d[protected] and cin generated date is[protected] and policy purchase date is[protected]
It is going to complete 3 months but neither i recieved my iphone 5s nor any information about my phone.
I request you kindly please help me to get any information or responce about my phone.
Thanking you.

Your's faithfully.
Manisha rana

It was on 25/8/16 when my samsung galaxy s3 neo was picked from my place by apps you need personnel. Now its 19/10/16, almost 2 months and yet i have not received my repaired set. The claim was approved mid of last month and still now there is no sign of any repair and delivery. The service is pathetic. Its like you all are forcing to buy us a new phone because it is taking so much time. I need a fixed date for the following. My cin no is d[protected].

Please do the needful as early as possible

I claim four months before .but you not send my phone yet. you send a message before last week that you deliver my phone next week but you don't.when i called to customer care they said that complaint on site i complaint. but your only send the messages that your query has been sent to concern department. you never sent a fix date. you agent say that its your fault because you do not pay .
cin number-D[protected]
when you send my phone.

2 mhine pehle mere edge 7 ph ki display toot gyi this or maine apps you need insurence mai sahi hone ke liye diya the bt sahi home aya mene executive ko 10percent ya ni ki 720 rs diye jb mene ph use kiya you sim ni chal rahi thi mene chalu ph diy the na usme lead conoctor bhi ni tha dubra sahi hone ke life diya hua hai 3 mahina ho gya hai bt koi information ni mil pa rahi cin no ye hai D[protected] ye ph gourav naaam ke executive ko diya tha inke boss's alam se bhi baat ki vo bhi soon ni rahai mai bahoot pareshaan 60 thousand ka ph liya tha bt abhi to use ni kar pa rha inhone pta ni kya kar diya ab mujhe action uthana padhega!

I had bought insurance from apps you need and new india assurance when i bought my phone. My phone broke and i had claimed an insurance on my iphone 6s... Cin no d[protected]... My phone was collected on 26 august 2016 by the company s representatives and i received a message saying that i will receive notification about the approval status of my claim in 5 days.. I did not receive any notification after that. Upon calling customer care i was informed that at times the message is not sent and that the phone should be repaired within 20 days.. I waited for 20 days and checked the status it still showed as approval pending.. I called customer care and was told to fill a complaint and that someone will contact me within 24 hours.. I filed a compalint and i received no notification or call from them.. It has been over 50 days now and it still shows as pending. On calling their customer service they say that they can only take requests fpr new claims and cannot track existing claims and to email their support team. I have emailed their support team over 20 times and they keep sending the same reply that its pending without telling me why or when my phone will be returned. I even told them that they dont have to repair the phone to just return it but they are not doing that too.. This feels more like a scam than a insurance company... I started posting on their facebook page first they just blocked me and deletd my comments. Its been over 50 days and they dont seem to be having any intention of returning my phone back. Please help!!!

Hello sir/madam
I trusted this company too much as a part of reference by the seller
Still i am not satisfied with the response.
Its being 2 months approx, i gave my phone on 16 august and purchased phone on 9th august, and met accident on 16th august
Still i have not recieved my phone, i m really very much inconvinent as i have no other phone to use, its a request please let me know when i will get my phone.
Its a request
My complaint number

D[protected]

This is to inform you that my phone was liquid damage on 9th sep and my damage phone is picked up by mr. Sanjay wankhade on 19 sep 16 at 9 pm. I am very confused regarding company mail said my claim was reject and mr. Sanjay told that my phone was in process, it will take more 10 days to repair mobile phone because internal parts of mobile is not available in service center.
I am requesting you if your company not able to repair my damage phone than give it back before 8 oct 16 and also give my money back which was gave on the time of purchese of your scheme @ rs.1000 + panalty. (Because you fraud with me)
If you not able to do this than i will be file a case under the consumer protection act 1986. I think company is used our mobile and after a long time they will be return.
When i call your call center they only told one line "sir pl wait for 48 working hr." no one is updating me an actual status of my phone.
I fight against your fraud insurance company and on monday 10 oct i will file case in consumer court now i meet directly in court, and for my case to be strong therefore i will coordinate with old client which claim still in process.

Mera nam lokesh kumar sharma hai!

1 — maine 8 dec. 2015 ko geonee s7 mobail
Purchage kiya tha... (mobile wala, jayanti bazar, jaipur se)

2- us mobile ko maine apke apps you need k sales employee mr. anil kumawat se insured karwaya tha!

3- wo mobail 11 dec. 2015 ko chori (theft) hogya tha!!

4- us mobile ke theft hone k bad maine us mobail ki fir, original bill, 100 rs ka stamp paper, apki insurance policy ki copy, mere id proff and mera blank sign. check (sbi a/c)

Ye sare document maine apk employee anil kumawat ko submit kar diye the

5 — uske bad maine apni complain apke helpline toll free pe register karwa di thi
Jiska mera complain nu.- aun/2015/12/2790
Hai

6- aaj muje poore 7 month ho chuke hai but muje claim nhi mila h

Muje ye answer mil rha h ki mere documents upload nhi huye h isliye muje reject kar diya gya h!

Uske bad bhi maine documents ki 1 copy or bhi unko provide kar di fir bhi muje koi reply nhi h!!

7- or jab maine apne case ka status k bare me details mangi to
Apke jaipur branch k mr. yatin sharma ([protected])
Mr. vishnu sharma ([protected])
Or kuch staff k log muje dhamkiya dete h ki claim nhi milega jo karna h kar le!!

8 - ab muje consumer court ki help leni padi h unhone muje advice kiya h ki ap company ko complain mail karo

Ab m apko ye btana chah rha hu ki ap mere case ko 15 days me solve kare
Ydi 15 days me apne muje koi reply nhi kar paye to muje majboor hokar consumer me application deni hogi!!

Aage ki process ke aap self responsible honge!!!
{ye complain maine apki support team ko 6 june 2016 ko ki thi jiske bad muje abhi tak mera claim nhi mila hai or na hi meri mails ka koi reply muje nhi diya jaa rha hai}

Thank you
Regards
Lokesh kumar sharma
37 shanti niwas, basant vihar-b, behind balti factory, agra road, jaipur 302031

Mob.- [protected] & [protected]

Complain number :- aun/2015/12/2790

I had a HTC Desire-626 LTE Dual sim Mobile Insured with Apps You Need.
I was purchased it on 23/02/2016.
In a Six month my phone's screen was Broken. So i Filled Claim On 22/08/2016.
On 1/09/2016 i got i message from company that my Claim is "Approved" and forwarded to "Authorized Service Station" and it will be in my hand in maximum 20-21 days.
Today it is 2/10/2016 But still they not given my mobile Back. And i'm continuously complaining about it and mailed them but they just not respond it now.

Violation of terms & condition from Apps you need :

1. My phone is HTC braned but they forwarded to Gionne Service Center.
2. In 5 working days they have to give Update. and they now just not even Respond to me
3. 20-21 days any Handset will be Repaired and Handover to Customer(According to their Condition)

Details Of My Claim :

Name : Darshanbhai Dhoriya
Policy Purchase Date : 23/02/2016
CIN Generated Date : 22/08/2016
CIN Number : D[protected]
Mobile Number [protected]

Sir, I am bhola nath..my mobile phone has been taken up by u on 25th Aug.. till now I have not got my mobile.. It's being more than one month n their is no response from ur side..kindly tell me the exact date till when I can get my mobile as it's being a long time..also dere is no information from ur side regarding my cell..
My cell no [protected]...ALSO MY CELL NO.PROVIDED in ur format IS NOT correct...so kindly contact me on ([protected] ) n my insurance no.is(IRN447751)... do response to this complaint as I have complaint previously also but I didn't get any response from ur side...

My complain no. Is d[protected] my phone damaged by liquid while my accident nd he received my phone approx 2 month before nd not repair till nw before 1 month back i received a message that my phone is in service center nd repaired in 5 days but till now i can't receive my phone nd when ever i call him they will not pick my phone nd no any reply from their side nd their pick up boy assured me that my phone will back to me in 21 days but m not received my phone till now

Dear sir,

Good evening...!!!

My phone is got water damage last month and i have registered a complaint about same, within 2 or 3 days person visited my home and take that defected mobile and rs 500 for a claim. After a month again he contacted me and tell me to do all this process again. Due to system upgradation, my claim gets denied. But no one from apps you need team informs me about same. Even when i call on your call sent they also not aware about this.

I seriously now confuse and don't know what is going on.

My phone is under claim seen last more than 2 month and still, process is on first stage only.

The person from apps you need only give a date on a date but no result for same. When i call your call center they only told one line "sir pl wait for 48 working hr." no one is updating me an actual status of my phone. Not your call center... Not your mail reply or even not your online portal.
Now pl tells me what should i do??

Now i am really frustrated and don't know what to do. Pl look into this and do resolve my issue asap,

Old cin no: d[protected] generated on 08/08/2016
New cin no: d[protected] generated on 09/09/2016

Regards,
Tapan chandratre
[protected]

Dr sir my mobile with box full accessory charger & earphones collect app agent, my bank cancel check collect, document with bill collect, he tell me 30 to 60 days but 3months old cases, or sir mere jese kitne customer hoge, muje customer care me bhi koi javab nahi mil raha he agent phone receive nahi kar raha he or dukandar time pe time bata raha he, please help& solved my problems

I had my Samsung A7 insured with AppsyouNeed and I guess that was my biggest Mistake. My phone got damaged on 15th august, 2016 and i applied for the claim. One of the representatives picked up my phone on 17th August, 2016.
Now its more than a month and I still dont have my phone. Whenever I call them, I get a new answer about the phone. Sometimes they say its in the head office(Noida), sometimes they say it wasn't submitted as the person who took the phone was sick and the phone was with him. However the person himself says that i did submit the phone to the head office on time. I dont know whom to believe.
This is the worst service i have ever seen. I regret my decision of choosing Apps you need and would ask everyone not to use their service. I think I would have spent money fixing the phone rather than taking an insurance service provider like this.

I purchased a mobile (Sony Z5) on 20 Feb, 2016 with insurance of 2 years by AppsYouNeed.
The mobile fell on 7Aug, 2016 and front screen and back cover got broke. On reaching out the "Apps You Need" company, they took it from home at 9 Aug, 2016. I was told that it'll be repaired in a week or 2. It's been 2 months since then I have been tracking it on the net.
http://dashboard.appsyouneed.in/insurance_claim_dashboard/
CIN no.: D[protected]

Tried many times reaching the office but they say their repair office is at Kota. The online status is never changed and told will be updated with the estimated day of delivery which never happens.

The company has been fooling since long time dosing for a week every time and after multiple mails they stopped responding now.

It has been 2 months from then. Please help

Dear sir,

My name is vidit agarwal and i am a resident of dibrugarh, assam. I had purchased an insurance cover with apps you need for my new purchased iphone se. I was assured at the time of purchase that the claim settlement for repair will be a maximum of 20-25 days. Do to some unavoidable circumstances my phone was damaged and i gave the phone at the shop counter of appsyouneed 05/08/16. The lady filed the complain and gave me a claim identification no. (D[protected]) and my insurance registration no is irn472017. The phone was picked up from the shop counter on 10/08/16 by mr. Shankar and i received a message from the company on 16/08/16 that the claim has been approved.
I have been regularly pursuing my claim with the company representative in dibrugarh, mr. Pratik das and mr. Biswajit, guwahati. They finally assured me that they are sorry for the delay and i will receive the handset by 14/09/16.
Now it's 24/09/16 today and the company representative had no idea about the whereabouts of the handset. After the shop owner scolded the representative and asked for a definitive answer he called me up and told me to wait for another 15 days. What is the benefit of opting for the insurance service if i have to go under this hassle and problems.
The company is playing the blame game and i am left with no solution.

Vidit agarwal
[protected]

Dear sir,

I will submit my HTC mobile on 11 Aug 2016 for displays and Mic problem. After 1 and hafe months I am received from apps you need, this is repair but some exchange with very old back panel with changed in colour white to blue.my mob is only six month, and both sim Trey is also missing.
My is White but received blue back.

So, I am not satisfied with this company.

Prabhat Ranjan

A complaint of my phone was registered, however it was not been repaired in service center by them as there is not detail of any repair and implanted part has been registered under my phone IMEI. I got to know about the same when I visited to Gionee (company name) Service Center thereafter. I was been communicated that all phone get repair in their respective company's service center at the time of filing the complaint to them and at the time of insurance too.

As there is no record found therefore service center denied to consider the same in warranty due to no record entered under IMEI for any implanted part replacement and repaired done.

Mr. Anuj (who has now left the company) and Mr. Rahul Bajaj (also named as Chandan) designated as Area Sales Manager and Mr. Vipin Shukla were involved in this case.

Kindly take some corrective action in this case to get the needful done ASAP.

Thanks

Your insurance company is rejecting my claim every time agents here in gorakhpur uttarpradesh are telling that the id proof which I m giving I m below 18 years of age so my claim can't be proceed...so plzz clear me one thing on what basis you have accepted my insurance at that time I have also given my same id proof...what the hell you all are doing...should I move to consumer forum..??