Apps You Need Complaints & Reviews

Address: Kanpur, Uttar Pradesh, 208001

I am very disappointed by the criteria of rejections of the claim made on 10 august, 2017 for a samsung phone s7 edge in the name of harsh hemdev with cin no. : daug10116. A claim is registered for a dent on the screen.
We take insurance for any of the unintended mishaps which may occur to the phone if you are not eligible to cater these issues upfront, i am not sure based on what conditions will you ever process the claim considering the customers needs at first. Therefore, meet customer satisfaction.
Highly disappointed with the service, as there was no follow up, most of the calls made by me were unattended and the negligent attitude of the claim processing team.

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I sunil khetawat had bout a iphone se with apps you need insurance upon 2 months o[censored]se it broke down after being submitted to the company since 3 long months there is still no repair progress. I was said that i will receive a iphone 6s instead of iphone se as the same could not be repaired . my clam id is PDMAY31919 . i am being misguided by the company again and again about the timeline the phone will reach to me in . I fell cheated and maipulated . i want a reply for the same ASAP .

APPS YOU NEED NOW HAS SEVEN DAYS TO REPLY TO THIS MAIL BY LATEST WITH NOT THE COMPANY WILL FACE CONSEQUENCES IN FORM OF A COURT PROCEDING

call me on [protected] for further contact

Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public DistributionGovernment of India
DOCKET NUMBER FOR THE COMPLAIN 402276

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akshay singh sodhi

from Chakia, Bihar

Aug 28, 2017

Mera smartphone picle 8 month se muje nhi mila he
CIN no.= D[protected]

fraud and manipulation - Comment #2832382 - Image #0

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Address: Patna, Bihar, 844101

CN[protected] CIN NO DMAR19843
You have given me check of 27000 of mobile insurence claim...but in your account there is -700
What can i do now?? Because cheack deposite date was 14th of august but it already crossed the date and beacame 24th august...Weather you clear my check in couple of days or tommorow or i shall bounce your check and take legal action and lonch f.i.r against your company 420 fraud case against you rply me ### soon as i'm waiting for ur responce

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Aug 24, 2017

Updated by Fozail Khan CN[protected]
You have given me check of 27000 of mobile insurence claim...but in your account there is -700
What can i do now?? Because cheack deposite date was 14th of august but it already crossed the date and beacame 24th august...Weather you clear my check in couple of days or tommorow or i shall bounce your check and take legal action and lonch f.i.r against your company 420 fraud case against you rply me ### soon as i'm waiting for ur responce

Aug 24, 2017

Updated by Fozail Khan Clear my check within in 2 days other wise i shall bounce your check and put f.i.r on your company only u have 2 days think what u want to do clear my check amount is 27075

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Address: 400063

Handset was declared as total loss & they committed to settle within 60 days. (Complaint raised on jan 2017). But till now, i have not received any cheque. Dealer and customer care executives are not giving proper response, i am fed up with there service. When can i expect the cheque, my CIN No is D[protected] company reply bhi nahi lar rahi hai kya hai yar itna cheating 60 day 5 jan 2017 ko diya tha ab 16 sept 2017 ho gaya 270 days ho gaya please muje mera paisa de do

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.appsyouneed.in

My insurance claim was accepted for my asus phone by apps you need.
It's over 70 days and no one is picking my phone, every phone number they've blocked. Twice somehow i got i'm touch with them and they said it will take 1 month more
They are not replying to my mail and complaints, like how can somebody steal their property this way, i want my phone back as soon as possible, and also this company should shut so that others don't have problem.

My contact-[protected]
Insurance cin number - pdjun02913
Model-asus selfie

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Address: Pune, Maharashtra, 411052

I have claim for mobile insurance on 16/04/2017. Your company has declared my phone as dead an have collected my original invoice and cheque and declare as total loss on03/05/2017. But still today date 23/08/2017 i have not received my claim amount. My claim detail are below

Claim id:pdapr04679
Date of claim: 16/04/2017
Email id: nandkishor. [protected]@gmail.com
Contact number:[protected]
Imei :[protected]

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Address: Pune, Maharashtra, 411052

I have submitted all the document, my original handset and invoice but after taking my handset. This insurance company has stop replying and even we don't have any source of contact to them. Please help us to get our claim amount, we have submit the cheque and required details document and handset too. We have claim for insurance in april, after 15 days they have collected our handset, then after 28 days it was declared as dead and we were requested for cheque and invoice but after that its 119 days we have not received any response from them and their customer care is not receiving call or responding to them.

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Address: 491001

Website: apps you need

I had handed my mobile set on 12 may 2017. Several times called and mailed but till now no answer or mail has been answered. Whenever call to company tollfree number there is only one answer this number is busy. I want a compension because in a limited time they have to return but they had not returned or answered. What action should be taken to this company.

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Address: Patna, Bihar, 800008

Website: Apps youneed.com

I have samsung s7 edge mobile phone. It is insured with apps you need. The problem is that my phone display got damaged. I was holding my phone in hand and suddenly it got stuck with table. Due to this accident my phone's display got damaged. A spot got appeared on the screen. Although it's touch is working properly and screen is also working. Only a small part of screen is damaged. Now i want to replace my phone display. Kindly processed my request as fast as possible because i have only one phone.

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Address: 411018

Its been 102 days since mobile has been picked up. I haven't received my mobile back. No reply on complaints to company. Status show its in service station, toll free no., no response. Really frustating. Dont know whom to complain and get my mobile back. People reading this be cautious in sending you mobile to appsyouneed. Pdmay03165... Any one has more information about this fraud company let me know

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Satyajit Jena

from Durgapur, West Bengal

Aug 28, 2017

If you want your phone back then file a consumer case

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Website: www.appsyouneed.in

Handset was declared as total loss & they have shared the cheque number & committed to settle within 60 days. (Complaint raised on december 2016). But till now, i have not received any cheque. Dealer and customer care executives are not giving proper response, i am fed up with there service. When can i expect the cheque, whom i need to contact. For more details contact to my number [protected]

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Address: 342001

Cin no. Pdjun19832 (Company name - apps u need)
Date of incident - 18.06.2017
Client no. [protected]
Desired solution - repaired handset
My claim has been approved on 04.04.2017. Pick up has been scheduled on same day itself. But they picked on 09.07.2017. And after that the same is showing that device has been received on 14.07.2017. From that day till today i didn't get any update. And i m not able to track my device that by when i will be getting it. Company claims 30 day repair after approval. But today its 21.08.2017 and 48th day of approval. I have submitted complaint 2 times. But there was no response. Kindly suggest what to do. I want my handset of prior basis.

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Hello sir,
My device (Samsung galaxy j5) was insured with the 'apps you need' company. I got approval 48 days ago and they'd promise me to deliver this back to me within 20 days. But they don't respond now. I'hv tried to call them and complained on the site. But they don't response now. They don't pick the call and neither reply me and my device is under repairing section from a long time whenever i track my device. They stopped responding now. I'm begging sir pleaae please help me.
Thanks!🙏

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Swarup Patra

from Siliguri, West Bengal

Aug 21, 2017

With TFEB24405 I registered a complaint of theft of February 2017, I submitted all the necessary document like fir copy, original copy of bill, headphone, charger but after completion of all claim process till now I didn't get my cheque .when I tried to call customer care my call is not responded by anyone. Please help me

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: appsyouneed.in

I was having samsung s7edge with insurance of appsyouneed. I mobile was physically damaged and i have given mobile for claim. Company has taken mobile but not giving back from 160 days.
Company should give satisfaction reply. Dont be fraud.
My claim no.- dmar 19025
Name - deepak bhootra
Address - 38, shambhu bhawan fathe sagar, jodhpur (Raj.)
Contact - [protected], [protected]

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Satyajit Jena

from Durgapur, West Bengal

Aug 21, 2017

They will not return your phone nor they will respond to your calls. If you want your phone back then file a consumer case

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Address: 400070

Apps you need — no status of my phone asus zenfone 5.0 lte cin - (Dapr27662)
Am amanr4147 on aug 18, 2017
What is your company doing..???... It is almost 3 and half month crossed but i had not recieved my phone yet. There is no status of my phone. Several times i have contacted to your customer care but the customer care representatives are saying that your phone is in service centre, after repair it will be dilevered. But it is over 3 month why my phone has been not dilevered to my adress... I have complained many times in your site but there is no proper responce from your company.. This is my last complain... If your company will not take action.. Then i will go to legel...

Cin no=pdjun13115

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Aug 19, 2017

Updated by Ayaan Pasha Apps You Need — no status of my phone asus zenfone 5.0 lte cin- (dapr27662)
Am Amanr4147 on Aug 18, 2017
What is your company doing..???...It is almost 3 and half month crossed but I had not recieved my phone yet. There is no status of my phone. Several times i have contacted to your customer care but the customer care representatives are saying that your phone is in service centre, after repair it will be dilevered. But it is over 3 month why my phone has been not dilevered to my adress...I have complained many times in your site but there is no proper responce from your company..This is my last complain...If your company will not take action.. Then i will go to legel...

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@sourabh jaiwwal

from Karad, Maharashtra

Aug 21, 2017

CIN NO :- D[protected]
MOBILE DAMAGED ON :- 3 January..
SIR/MAM my mobile was damaged on 3 January and today is 16nth august I did not get my mobile today 8 months is completed and apps you need customer care is not giving reply of mail and phone calls please help I need a mobile my parents is not giving me new mobile please help me...

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J

jug

from Anta, Rajasthan

Aug 21, 2017

Please tell me why stop my mobail claim payment my mobail handset screen damage
I give me your claim payment check I received but this check payment stopped so please tell me reason stopped payment so this time my mobile handset is damage it is not working I am very problems in so urgent give me my claim payment and any problem tell me o

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Address: New Delhi, Delhi

Website: Www.appsyouneed.com

What is your company doing..???... It is almost 3 and half month crossed but i had not recieved my phone yet. There is no status of my phone. Several times i have contacted to your customer care but the customer care representatives are saying that your phone is in service centre, after repair it will be dilevered. But it is over 3 month why my phone has been not dilevered to my adress... I have complained many times in your site but there is no proper responce from your company.. This is my last complain... If your company will not take action.. Then i will go to legel..

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Address: 700157

I had a mobile breakage insurance in your company. I october 2016 my mobile broke down.in novermber i submitted all the require documents. From your end your declared its total lost. And you will give my a cheque of rs. 7500/- against the insurance. Its 8 months crossed. I did not get my cheque.
I submitted all the documents. As per your policy its took 60 days to release the cheque. But its already 8 months.

Please find the the mail details sent from yor side is bellow.

[protected]@appsyouneed.in
Feb 8

To me
Dear smruti ranjan samal,

Thank you for contacting apps you need for your claim with cin d[protected].

Apologizes for the inconvenience caused.

We would like to acknowledge you that:-

"dear claimant,
Your case has been complete in total loss.
Your cheque has been dispatch first flight docket no-r991z0361959.
It will be deliver to you within this week. Please keep patience.
Warm regards'
Apps you need support team".

Thank you for your patience.

Thanks
[protected]

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Aug 14, 2017

Harry turka's response Physical damage

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aniketj2424

from Mumbai, Maharashtra

Aug 18, 2017

Dear sir, my claim is approved in date 5-7-17 and I send my phone to u but I never get my phone back so please give me my phone urgently. Model name:- iPhone 7plus. CIN no:- PDJU06224

still I did not got my cheque. already 8 months crossed - Comment #2822580 - Image #0

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panghal245

Aug 20, 2017

My name is Pawan & I took the AYN insurance for my mobile, My CIN number is DAPR19176.AYN declared my mobile as total loss. I sent all my original accessories to APY & On 17th of May I got a message from AYN that all the accessories has been received(No-CN[protected] & the Cheque will be delivered within maximum 60 days,
*No Cheque is received yet
*90 Days(No response) to the calls also
*Spent around 200 INR for calling your customer support but they are always busy on another call, Was never able to talk to them, Seems like you are short with manning & all your team is busy selling the insurance & the customer who has taken the insurance are left aside to struggle for the services
*Registered complaint for the same on your site but there is no response-CNJUL16263

My request to the senior management to look into the matter on urgent basis as this kind of services are ruining your companies image & negative mouth publicity. I haven't seen not even a single person praising your services.

On the top of that you don't have a proper platform to register the complaints

Pawan
[protected]

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Harry turka

from Varanasi, Uttar Pradesh

Aug 21, 2017

Oppo handset model A57 got physical damage due to accident which is incident on 14aug 2017 at ambala

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I use a samsung s7 edge when purchased i was give an option to purchase an insurance from appsyouneed i paid 3500 for the same last year.

I have given my phone to replace damaged screen. The approval process took a while with documents uploaded multiple times. Finally my device was approved for repairs on 15/07/2017. During the claim process their support was prompt with replies to every email and immediate call support.

Now its been over a month and i am still waiting for them to reply to my emails and calls. The current status show device was sent for repairs on 26th of july.

After that i have not received any updates, number of calls made to support but no answer. I am unable to get in touch with support for the past 15 days, no replies to email and no phone contact.

I have no idea when i am going to get my mobile back!

Cin: pdjun27270

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Satyajit Jena

from Durgapur, West Bengal

Aug 17, 2017

File a consumer case if you want your phone back
They have taken my handset in April and are not returning

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Address: Agra, Uttar Pradesh, 282001

Website: apps you need

Mera iphone 6 16gb claim id d[protected] ravi shamker gupta kai name sai hai jo mai nai is company ko diya tha sahi karnai sahi to ye kar nahi paye inho nai mobile tottal loss mai dal diya fir in ho nai kha ki hum aap ko cheque dai gai cheque bhi diya wo bhi post date mai nai cheque ko jo date thi use date ko dala or wo bounce ho gaya plz sie merai pasisai refun kar waye

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.appsyouneed.in

Date of incident - 1 april 2017
cin no. - CIN DAPR15269
document upload - 14 april 2017
claim approved - 20 april 2017

claim approved hone ke 116 day ke baad bhi mera mobile abhi tak muje wapas nahi mila h customer care par call karne par bhi koi reply nahi milta h aur call disconnect ho jata h muje bina mobile ke bahut pareshani ho rahi. kafi call kiya aur mail bhi kiya lekin koi reply nahi milta h.. ye bhi nahi batate ki mera mobile kaha h..company ka employee se baat ki to bataya ki company ki job se nikal diya h. na me dusra mobile le sakta hu kyunki dusra le liya to baad me iska kya karunga aur ye 25 day working days ki baat karte h lekin 116 days ke baad bhi koi reply nahi.

kabhi kahte h ki mobile repair ke liye diya hua h aur company ki site par claim status pata kiya jata h to likha aata h customer side se pending h...mene uski bhi picture upload ki h..pls help me.

-Banshi lal

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RUDRA TRANSWAYS

from Ahmedabad, Gujarat

Aug 15, 2017

I have registered my claim vide DAPR15269 in april 2017 and my claim approved on 20 of april 2017. contact to company many time but i did not get any result regarding my claim. so kindly take action for my claim. your early action will be highly appreciate.

thnx

-Banshi Lal

Apps You Need Complaints & Reviews

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Apps You Need reviews & complaints page 9

samsung s7 edge : insurance claim rejected without stating any valid reason

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fraud and manipulation

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regarding my check clear

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my phone

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apps you need is a fraud company

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i'm complaining about the claim amount not not received from more than three months

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didn't receive claim amount even after 3 months

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mobile set has not returned till now.

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display damage

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samsung s7 edge mobile

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8 months passed insurance amount not received for cin d15984427205,

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neither getting my repaired handset, nor able to track my handset

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I didn't get my device yet and it's been around 50 days

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not receiving my mobile from 160 days from apps you need

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mobile is not repair

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no status of my phone asus zenfone 5.0 lte cin - (dapr27662)

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still I did not got my cheque. already 8 months crossed

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samsung s7 edge display repair

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cheque

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mobile not received plz help me

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