May 11, 2017
Updated by shilpakapoor This Is for your kind information
I am very disappointed in my recent Samsung purchases. I recently bought a
phone Samsung S7 edge from Samsung store ambience mall all details are given below plz find it and after few days
its accidentally damaged... Samsung edge 7 but it was already insured
under the apps daily insurance and i claimed the insurance my CIN NO. IS
ADN30_C_080217_[protected] which took a lot of time and other complications.
They registered my online complaint and id is generated successful and
they asked me to pay Rs.3300 as a processing fee and send my phone and some
required documents to their office at I did everything as they instructed
and send it to them at their official postal address. They assured to
return any sorts of phone damage or replacement within 21 days. Now its
been more than 80 days since I sent my phone to their office. No updates
are informed except that my phone and documents...now after my regular
follow up they returned my phone I sent them a very expensive Samsung
Galaxy S7 edge brand new phone its in working conditioned only front glass is damage accidentally
I have dispatched my damaged Mobile phone from their Customer Connect Point
for repair, but they have send un repaired handset to me. and when i receive
my phone back from them was in damage condition from the front glass.
display and back cover is in good condition but they sent it back the
broken handset to me . As well as or From back side also .reason the part
is not available at Brand Authorised centre currently and there is no
defined timeline for availability of parts as per inform.
kindly do the needfull.
THANKS
SHILPA KAPOOR [protected]
NOW THEY SAID KINDLY SUBMIT YOUR CLAIM LETTER AND SAMSUNG QUOTATION WITH REQUIRED DOCUMENTS WHICH IS I HAVE BEEN ALREADY SUBMITTED BUT THERE IS NO RESPONSE PFA OF ALL DOCS ... I NEED THE SOLUTION ASAP...WE ARE VERY UPSET WITH THE SERVICES AND SUFFERING FORM LAST 4 TO 5 MONTHS KINDLY TAKE ACTION ASAP.. I NEED A NEW HANDSET OR RETURNED MY MONEY BACK OTHERWISE WE WILL TAKE A LEGAL ACTION AGAINST THE COMPANY THROUGH CONSUMER COURT..OR FILE A FIR AGAINST U ...
KINDLY FIND THE HANDSET DETAILS
Customer Details:
Name
Devender Kapoor
Date of Birth
10/03/1982
Email
[protected]@gmail.com
Mobile number
[protected]
Product Purchase Details:
Product Name
MPP upto 60k
serial_number
7823928
Product Activation Date
15/01/2017 06:03:23
Phone & Retailer Details:
Model
SM-G935F
IMEI
[protected]
Color
Gold
Memory
32 GB
Invoice Details:
Invoice Date
15/01/2017
Invoice Amount
55900
Thanks And Regards
Shilpa Kapoor
[protected]/[protected]
