Aramex Couriers Complaints & Reviews

I had placed an order on the Nike App on 13/07/2022 I was able to track my order until 21/07/2022 however after that I am unable to track my package. I raised a request with Aramex. And they told me that my shipment is in Mumbai. On the 23/07/2022 I received a call from Aramex asking if my package was delivered. I told them I haven’t received anything yet. The person on the other line told me that their local delivery partner has told them that they have already delivered the package. Upon knowing that I started to panic because that package was expensive, so I contacted Aramex via twitter who told me that my package is in their Mumbai offices. With no update what exactly has happened with my package and zero clarity from Aramex I am here to formally register a complaint

Hi, my order is stuck at customs due to KYC getting rejected because the address on my KYC being different from the shipment address. I provided all the necessary documents, the gas bill which is in my mother's name and my passport to prove the relationship, yet it got rejected. I don't have any documents in my name as I live with my parents. Kindly help resolve this problem!

Greetings To You.
I Had Recently Ordered Some Items From NIKE Online Website in the Name Of My Mother Sapna Sharma with Her Name Attached with the Delivery Address.

The NIKE People assigned Aramex as Courier Partners. They Asked Us For KYC in which an Address Proof like Aadhar Card and Pan Card was to be provided and if The Delivery Address was different from KYC, we had to submit Additional Documents like bills etc.

As my Delivering Address was different from KYC address, WE gave ALL THE NECESSARY DOCUMENTS AND DETAILS BOTH FOR THE KYC AND MY CURRENT DELIVERING ADDRESS.
I attached a photo of my Electricity Bill of Current Residing Address as an Additional Document.

Now After Submitting For the 1st Time, Aramex Rejects my KYC and Asks it again, I sumbit it again This Time With Both Sides of Aadhar Card and Pan Card alongside my Electricity Bill.

The Again rejected it by saying "The Address on KYC does not match with Delivery Address"
Now They Only Have Told that if The KYC address is different from delivery one, provide any proof for the later AND I DID PROVIDE IT (ELECTRIC BILL) Still there is some issue arising with Aramex.

Kindly Look Into My Matter and Get My Issue Resolved.
My Aramex Tracking No Is [protected]

My shipment number is [protected].
My KYC documents show my residential address. The delivery address I provided was of my company's office. As instructed by Aramex, I have provided documents which support the delivery address which include my company Pan Number, GST number, Trade license and even bank statements. Still they are holding back my shipment at New Delhi customs. Aramex keeps on rejecting all the valid government documents I'm uploading and they are holding back my shipment from Nike worth 10k. Kindly help, as I'm very helpless here and will lose 10k. Plus there's no response when I contact them.

Sir, I am student & i ordered a pair of shoes from nike.com & the address I given in the delevery address is not match the kyc documents. So the armex courier service rejected my kyc & not delivering the package. What can I do for this . Pls provide some help

I ordered shoes from nike app with aramex bill [protected]. It states that if you have a different shipping address than your doc than you need to provide a proof of address. Which i did in the form of a hotel booking receipt as i ordered while i was on a vacation in srinagar. Now they have told me that my kyc is rejected and my shipment will not clear. I can't extend my stay beyond 31st july and wait for delivery. I have provided them my adhar and pan card and hotel booking receipt. They have no customer care no listed and no real person helps you out. Only bots. Either help me get it delivered to my hotel address on time or to my permanent address

I have been getting these continuous calls and messages from Aramex stating need for KYC documents for shipment(shoe ordered from Nike site on 8th July, 2022) clearance. Infact, I have already uploaded in the link and also mailed Aramex every needed Informations on 13th july, 2022 itself. This is very upsetting and mark of poor service, kindly look into the matter and update the delivery . Shipment no [protected]

I ordered a shoes from Nike.com I submitted my details my pan card and driving license but I got rejected, driving license was not physical, but now I have got it, how can I now reapply for the kyc completion

I ordered Sneakers from Nike and was told to submit KYC by Aramex for identity and address proof.As I'm not at home all day I gave my grandfather's address as delivery address but my documents all have my residence address and not my grandfather's (delivery address).I contacted customer care and was told to upload my identify proof and parents' documents for address proof which I did(the address proof matched the delivery address) but my KYC is still getting rejected.

I ordered from nike 1 month ago .The custom requested Kyc informations for clearance which was rejected like 5 times . So what do i have to do now. Can i cancel or return the order .Now they are saying they will destroy the shipment which is insane. I have sent all tbe possible details about my kyc but got rejected multiple times. Do i have to file a case?

Hi
I wish to inform you that as we were waiting at the traffic lights in Hurstville NSW today your company vehicle was in front. The exhaust fumes caused to cough and feel nauseated. This pollution is unacceptable and doing harm to the environment. I hope you will give this matter urgent attention.

Regards
Kieran McPartlan

Hi,
Sir/maam,
I have order a shoe from nike on 7th july 2022. As KYC documents is required for customs clearance, i do not have the document match with the delivery address. I've been getting messages on my phone and email several times.
So, i would like to cancel my order and get my money back.

I would really appreciate if you could solve my problem.
HAWB bill no. [protected]
THANK YOU.

Hey I ordered stuff from Nike.com and my kyc document getting rejected multiple times due to delivery address does not match my ID address . Help me sir/mam

I have ordered an item from nike.com with tracking number [protected] and i have been asked to upload my kyc document through sms and mail. I have uploaded my kyc but has always been rejected everytime i submitted. And i have been receiving messages that i have to upload my kyc to clear my order. As i have ordered using my short name and does not match the name on my id cards. What should be done in this case?

I have uploaded the kyc document since 2 weeks and it still gets rejected everytime, the address proof is also matching the rental agreement address but I don’t know why it’s till being held, kindly look into it and let it through. Thankyou

I have ordered my package through nike and it was stuck in custom clearance. I have submitted my documents several time and each time they have rejected it stating that my documents address is not matched with delievery address. They have mentioned the option to submit additional documents if the address on kyc documents are not matched with billing address. I am tired of attaching my additional documents to that field like rent agreement and hostel card. Please assist to get my order ASAP as i have already made the payment and still did not received my package

My order number G[protected] of nike shoes is not getting delivered and is stuck in custom even after submitting my KYC documents multiple times. Please resolve my problem as soon as possible.

I order in Alibaba I give old working address by mistake so no proof to give to for kyc wt i do please help me

I have a shipment that is stuck because of my KYC getting rejected again and again. The delivery address is slightly different from the address on the KYC documents. Kindly help me with it.

This is regarding the KYC getting rejected every time, I ordered some products from amazon.com and I am stuck at KYC, I am trying to upload my college fee receipt as it has my address and my name but still, it's getting rejected I also tried with the hotel receipt but still there is no luck.
I am from a different state so, of course, my all documents have the address of my hometown, right now I am doing my college in different states so I just have a college fee receipt and a hotel receipt

shipment id

[protected]
[protected]

these are the two shipments that are not clearing.
please help me