Aramex Couriers Complaints & Reviews

My shipping address is different from the one on my Aadhar and I have submitted my rental agreement as KYC thrice already, but it keeps on getting rejected. The order is from Nike (shipment - [protected]) and it’s stuck at Bangalore from the past 2 weeks. I need it urgently.

Hey,
My name is Vesurilu Theluo. I have ordered shoe from nike online application worth 10, 000rs and i have already paid for it.
Now I am getting messages from you guys to clear KYC for custom clearance and you guys are asking for address prove under my name same as delivery address.I can understand the protocol but the thing is my all Id’s Like Adhaar Card, Pan card etc has my home town address mentioned on it.
I am staying here in gurgaon haryana with my fiancee on rental house I have a rent agreement of this address in gurgaon but its on my fiancee name not on my name. That’s why I don’t have any proof of address under my name in here gurgaon. But i can attached the rent agreement which i have under my fiancee name and all my identity cards.
So Kindly approve my KYC or else find an alternate solution to resolve this solution ASAP.
thank you
Name - Vesurilu theluo
phone - [protected]
Order tracking number - [protected]

Dear Consignee,
Your provided KYC is rejected due to Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address. for Your shipment [protected] from eShopWorld .
Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) using the Link https://customs.in.aramex.net/kyc/Redirection.aspx?page=j9A4M...

Sir my address is different in kyc from the address that on shipment. Because of that my shipment custom clearence keep rejecting. I also mailed this issue but not get proper response.
My tracking id is : [protected]
Please help🙏

Hi,
I am a working professional residing in Gurugram, Haryana. However, my KYC documents contain address of my hometown and I have now moved out from there.
The courier services have not cleared my consignment due to mismatch of address in the documents. However, I have submitted the rent agreement of the place I am residing in. But then also it has not been cleared by the courier services. Can you please assist me further in the matter.

In spite of providing every KYC document in spite of providing my rent agreement My adhar card my licese I’m trying to explain every thing to them
They are not clearing my customs and not accepting my KYC my real name is Karan Singh and on records It’s Karan Singh . I have provided every proof and told them Karan Saluja is my nickname and my Official name according to records is Karan Singh.
My shipment is stuck please help me to get my shipment as soon as possible the customer service is pathetic I want my shipment as soon as possible.

My delivery address doesn't match my KYC address. That's why I have submitted my college address for delivery address match and still I'm not getting my product and it's showing me to submit it again and again.

Hi sir i have ordered shoes from nike my tracking id is [protected] and my order stuck in customs because i had given my college hostel address on nike app which do not match exactly with the address on id proof so i am receiving sms and mails from aramex to submit kyc documents. The proof that I have hives consists of my college id, which states my college, Indian Institute of Management Calcutta but in my address it’s written IIM Calcutta, the hostel proof is my hostel mess fee, which just has my hostel name at the top. Please help me in solving this problem i will be very thankful to you .

I have uploaded all the necessary documents on there link and now they are keep asking me to upload documents as it is rejected every time by custom, please help me to resolve

I’ve ordered a pair of jordan’s from nike which are stuck at Bangalore customs.
My KYC document is having a bit mismatch from the address on my shipping address.I’m trying to contact Aramex but there’s no response.

Dear sir/madam
Hi Your shipment [protected] from dbrand is on its way to India but cannot be cleared from customs due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address they are sending me like this sir but i submitted my documents clearly but its getting rejected because the address provided by me is different from the address in my documents sir because i am a student i have given delivery address where i study not where the documents address is…so please try to solve my issue sir please sir

In order to get the custom clearance, my husband has so far provided the required documents and ID twice; however, there is literally no update on where our package is. We have no idea on what’s happening and this is definitely not an appreciative customer experience.

Could you pls let us know what’s happening and when are we going to receive our package?

Nike swnt me the correct adress but aramex is missing the locality

HAWB bill no. [protected] ordered Item stucked at Clearance due to KYC

already uploaded KYC Documents and also mailed to [protected]@aramax.com still its not get positive reply from aramax, receiving mail and mesg for upload KYC add mismatched from many days, please look into it and solve the same as soon as possible. Uploaded KYC is in Details address and correct one Please approve the same and clear Courier.

I have provided adhar, pan and Driving licence...i am currently posted at bank of India lohatia branch Varanasi..i provided photocopy of passbook which is local address proof. Still they are txting and calling that my order is rejected due to KYC. I've mailed them many times but no resolution provided frm their side.

My shipment no. Is [protected] & tracking no.[protected].

I am now complaining for the second time as my shipment is stuck due to KYC details. I have uploaded KYC many number of times and mail sent to Ms seema of Aramex India, wonder what these guys are upto. they are now sending a destruction letter at the address and that delivery is also failed . The delivery guys do not bother to call me and the status put is delivery failed. God only save me now and give good sense to ARAMEX guys.

I have given temporary address while ordering products and my identity proof is not matching at custom clearance what should I do?

I am facing issues in uploading my kyc documents.. I am continuously try it over 15 times but result is same, It's been 4 days.. Their page is not working and always it's getting failed.. My shipment id is
[protected]..

I have ordered a shoe from Nike and gave my temporary address due to which my customs couldn’t be cleared.

Hi I ordered shoes from nike and my kyc is getting rejected again and again as I ordered shoes for my friend who lives in gurgaon but the order is under my name. I submitted KYC and Rent agreement of my friends name as the name of both documents and delivering address should be matched. But order name under which it got placed(which is mine) and the consignee name is different.