Aramex Couriers Complaints & Reviews

Address: P-1502, great value Sharanam, sector 107, noida

This complaint is in relation to shipment no.[protected] ordered from iherb.

Due to my delivery address being different than KYC address, I've submitted electricity bill to Aramax as an current address proof. However it is still being rejected and I'm being asked again and again to re upload the address proof.

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I have ordered a shipment from China. There was some name issue, so I have gone for amendement. Although all documents were submitted properly. Aramex kyc is showing pending. No one is helping me.

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I order a product from nike.com the address on delivery is different from the kyc as i am married and the delivery address is of my husband’s office.

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Website: aramex.com

I had already uploaded my KYC documents but was called that I haven't. I went to the website to check and it says my KYC is already done but in tracking shipment its still showing that my package is pending in identity proof.

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I have ordered a vag from nike Singapore and now it's stucked at banglore airport . And it's there for more than 2 weeks. I tried to connect with Aramex employees and they refuse to help even i also visited the nearby office of aramex but no use . it's the worst service i have ever seen in my life they are rejecting the kyc without any proper reason again and again.kindly resolve if you can

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At first my KYC was rejected then i got a text message regarding this issue. I uploaded my documents and now its still showing that my package is pending in identity proof.

Apr 13, 2022

Complaint marked as Resolved

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S

Selenium Training

Apr 19, 2022

I am also having same. No one is giving proper reply.

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A

AVANTIKA RANA

Sep 20, 2022

I'm also having exactly the same issue. This is so unprofessional behaviour of the company.

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My parcel with tracking number [protected] was booked under my name ( Adil Baweja ) for which i have submitted the KYC docunents but now customs is asking me for a Proof in the name of Baweja Traders, where baweja traders is not the name of a company, it is just the name of a building, which is just used as a landmark here so that we get the parcel quickly and accurately because its a famous building. I am unable to give any proof of baweja traders because no such company exists now. Please clear my parcel as i have already submitted my address and ID proof which i believe is sufficient because the parcel was ordered in an individuals name, not in any company's name.

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Hello Sir

I have a parcel incoming bearing the tracking number [protected].

Aramex is not clearing my parcel stating the fact that my address is not matching the KYC documents i have uploaded. My Passport is matching 70% of the address written on the parcel.

I have ordered numerous parcels before and they have been cleared every time.

The address on my parcel is

KAVI SHAH
GST INDRAJYOT AJIT NAGAR HSGJ
XSHH AT POST CHALA GJSU
VAPI
396191
GJ

where as my passport has the below address
INDRAJYOT AJIT NAGAR
AT POST CHALA
VAPI
396191
GJ

Easily its matching 70% and according to the custom laws the address should match 70% to the kyc provided.

Till last week few of my parcel got clearwd with same address pattern and suddenly they are saying they cannot clear it now.

Please help.

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My shipment consignment HAWB bill no. [protected] is not being delivered due to a mismatch in my KYC documents and delivery address. Since I am a student and living in a rented apartment, thus my identity documents do not bear my current residential address. I have uploaded multiple documents like electricity bill and gas bill all bearing my landlord’s name. My original documents like Aadhaar card etc bear my permanent address prompting such a mismatch and thereby making it impossible for me to upload documents having my delivery address under my name.
Thus please take my problem into consideration and deliver my articles to my delivery address.
Thank you.

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I have orderd a pair of shoes from NIKE official website and the product is due to be delivered by ARAMEX. They sent me an email with KYC submission request ink but it's not working. Kindly Help.

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I don’t have a document in my name as an address proof, it’s in my fathers name. This is not getting cleared at customs so how should I go about it ?

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My order number is [protected]. The delivery address is different from the one provided on my kyc. I’ve tried submitting my adress proof multiple times but it keeps on getting rejected

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Address: Ida nacharam rd no 7 plot no 12/15 nacharam mallapur road

I ordered stuff from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. The address is for the same house, written a bit differently on KYC documents. Their customer support doesn't answer at all. My product worth 15k is stuck. No proper response from Aramex.
I request the concerned authorities to take necessary action against them.

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Hey there i have ordered a pair of nike shoes. But I have mentioned the correspondence address. Right now I don't have any id bearing the same delivery address. So I request you to kindly consider that address as the genuine one or change the address to the address that is mentioned in I'd prrof

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M

Mr. Miserable

Mar 23, 2022

Just download one of your bank statements and change the address in that to the address you mentioned in your Nike order.
They will accept it.

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I ordered shoe from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. The address is for the same house, written a bit differently on KYC documents. I am in rented house how can both permeant and corresponding address same on original documents?
i order worth 5k my bill number is HAWB bill no. [protected]

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Mr. Miserable

Mar 23, 2022

if you are uploading full aadhar card they wont accept it. Just crop the aadhar pdf like the one you have in ur wallet.

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Hi this is regarding my parcel with tracking number [protected] for which i submitted KYC on 12th march and kyc documents were approved as well but there has been no update on the tracking information after 14th march,
so please tell me wheres my shipment currently and whats its status..

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Currently I am a civil servant and therefore my place is posting changes every now and then. With Aramex, i tried to explain it to them the same and i also provided my official id signed by the Deputy Commissioner but to no avail. I have not received a single reply when raising a ticket on their website. I also submitted my residence LPG connection receipt in vain. I want that they either get my product delivered or change the delivery address if they can not still accept the current delivery address.

Order Number G[protected]
Complaint number CCU/0222/394.
HAWB bill no. [protected]

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Address: Brisbane

Re reference number: BN[protected]
My parcel was first onboard for delivery on the 24th of February, no delivery was attempted as someone was home all day to recieve the parcel and nobody knocked on the door. It has been 3 weeks now and I am still waiting for my parcel to be delivered. I have called multiple times and been given the same story each time that an urgent delivery will be arranged but nothing happens. This package contains a birthday present for my son. I want this parcel delivered to me asap!!

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Address: Bangalore

My delivery address is same as the KYC address. However, there is a cross road information that is missing. This incident was from 2 weeks ago. Though the status says that the customer ID is received, it does not say the status of my delivery. Please consider this issue and pass my courier from the customs.

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I placed a return request from Nike app. I choose a return pickup date as 11th March. Suddenly on 9th March they cancelled my pickup n told me to arrange a new pickup. I did arrange a new pickup date from Nike. New pickup date is 14th March. Then I called aramex regarding that still they said u need to generate new date for pickup. How many times I’ve to be place a new return request ? Really tired of aramex.. they ain’t coming for pickup n sending msg n call to tell me choose another pick up n so on… aramex return pickup id: [protected] for 14th March pick up

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Mar 10, 2022

Updated by vrund shah Tomorrow is my pickup still they r not coming for pick up n saying lie that Nike ain’t done anything n so on.

Aramex Couriers Complaints & Reviews

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Aramex Couriers reviews & complaints page 13

KYC rejected for shipment no.33858134962

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I have submitted my kyc but since last 24 hours it's app is showing kyc pending. No one is giving me right answer

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Courier not delivered

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KYC document

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Kyc rejection without any reason

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My package is still pending in identity proof

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Kyc not clearing my parcel

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Products undelivered due to KYC mismatch

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Im complaining about a change in the delivery address

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Regarding delivery of my package

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Kyc address mismatched

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Aramex Couriers Kyc documents getting rejected

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Kyc doc issue

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Delivery has taken 3 weeks. Still not done.

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KYC address issue

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