Submit a Complaint
Claimed

Aramex Couriers Complaints & Reviews

www.aramex.com
1
Updated: Mar 18, 2026
Complaints 972
Resolved
127
Unresolved
845
So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Aramex Couriers

Having problems with Aramex Couriers?

File a complaint and get it resolved by Aramex Couriers customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Aramex Couriers

Aramex Couriers reviews & complaints page 13

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Saminstas
from Mumbai, Maharashtra
Apr 21, 2022
Report
Copy

Website: Aramex.com

My shipment number is [protected]
I got my express shipment from china on my company name but due to address issue I can't collect it so I asked my shipper to regenerate the invoice on Individual name and also declaration of name change and SHIPMENT to be collected by individual on company letterhead
But I can't submit it because there are no options on site is there any e mail I can submit my docs on I sent documents on [protected]@aramex.com it's been weeks please give a solution to the earliest
Regards
Aramex Couriers customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Tanuj_verma
    from Noida, Uttar Pradesh
    Apr 20, 2022
    Report
    Copy

    Address: P-1502, great value Sharanam, sector 107, noida

    This complaint is in relation to shipment no.[protected] ordered from iherb.

    Due to my delivery address being different than KYC address, I've submitted electricity bill to Aramax as an current address proof. However it is still being rejected and I'm being asked again and again to re upload the address proof.
    Aramex Couriers customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Selenium Training
      Apr 19, 2022
      Report
      Copy

      I have ordered a shipment from China. There was some name issue, so I have gone for amendement. Although all documents were submitted properly. Aramex kyc is showing pending. No one is helping me.
      Aramex Couriers customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Abhimanyu2907
        from Jammu, Jammu and Kashmir
        Apr 19, 2022
        Report
        Copy

        I order a product from nike.com the address on delivery is different from the kyc as i am married and the delivery address is of my husband’s office.
        Aramex Couriers customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Jily
          from Agartala, Tripura
          Apr 18, 2022
          Report
          Copy

          Website: aramex.com

          I had already uploaded my KYC documents but was called that I haven't. I went to the website to check and it says my KYC is already done but in tracking shipment its still showing that my package is pending in identity proof.
          Aramex Couriers customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            [email protected]
            Apr 14, 2022
            Report
            Copy

            I have ordered a vag from nike Singapore and now it's stucked at banglore airport . And it's there for more than 2 weeks. I tried to connect with Aramex employees and they refuse to help even i also visited the nearby office of aramex but no use . it's the worst service i have ever seen in my life they are rejecting the kyc without any proper reason again and again.kindly resolve if you can
            Aramex Couriers customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Y
              Yuvraj Singh Raghav
              Apr 13, 2022
              Resolved
              Report
              Copy
              Resolved

              At first my KYC was rejected then i got a text message regarding this issue. I uploaded my documents and now its still showing that my package is pending in identity proof.
              Apr 13, 2022
              Complaint marked as Resolved 
              Aramex Couriers customer support has been notified about the posted complaint.
              View replies
              I am also having same. No one is giving proper reply.
              Reply
              I'm also having exactly the same issue. This is so unprofessional behaviour of the company.
              Reply
              Helpful
              2 other people found this review helpful
              2 found this helpful
              2 Comments
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                Yaatri. Com
                Apr 12, 2022
                Report
                Copy

                My parcel with tracking number [protected] was booked under my name ( Adil Baweja ) for which i have submitted the KYC docunents but now customs is asking me for a Proof in the name of Baweja Traders, where baweja traders is not the name of a company, it is just the name of a building, which is just used as a landmark here so that we get the parcel quickly and accurately because its a famous building. I am unable to give any proof of baweja traders because no such company exists now. Please clear my parcel as i have already submitted my address and ID proof which i believe is sufficient because the parcel was ordered in an individuals name, not in any company's name.
                Aramex Couriers customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kavi K Shah
                  Apr 9, 2022
                  Report
                  Copy

                  Hello Sir

                  I have a parcel incoming bearing the tracking number [protected].

                  Aramex is not clearing my parcel stating the fact that my address is not matching the KYC documents i have uploaded. My Passport is matching 70% of the address written on the parcel.

                  I have ordered numerous parcels before and they have been cleared every time.

                  The address on my parcel is

                  KAVI SHAH
                  GST INDRAJYOT AJIT NAGAR HSGJ
                  XSHH AT POST CHALA GJSU
                  VAPI
                  396191
                  GJ

                  where as my passport has the below address
                  INDRAJYOT AJIT NAGAR
                  AT POST CHALA
                  VAPI
                  396191
                  GJ

                  Easily its matching 70% and according to the custom laws the address should match 70% to the kyc provided.

                  Till last week few of my parcel got clearwd with same address pattern and suddenly they are saying they cannot clear it now.

                  Please help.
                  Aramex Couriers customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sandy0991
                    Apr 8, 2022
                    Report
                    Copy

                    My shipment consignment HAWB bill no. [protected] is not being delivered due to a mismatch in my KYC documents and delivery address. Since I am a student and living in a rented apartment, thus my identity documents do not bear my current residential address. I have uploaded multiple documents like electricity bill and gas bill all bearing my landlord’s name. My original documents like Aadhaar card etc bear my permanent address prompting such a mismatch and thereby making it impossible for me to upload documents having my delivery address under my name.
                    Thus please take my problem into consideration and deliver my articles to my delivery address.
                    Thank you.
                    Aramex Couriers customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Ayantan
                      from KHARDAHA, West Bengal
                      Apr 6, 2022
                      Report
                      Copy

                      I have orderd a pair of shoes from NIKE official website and the product is due to be delivered by ARAMEX. They sent me an email with KYC submission request ink but it's not working. Kindly Help.
                      Aramex Couriers customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Damini Gautam
                        Apr 5, 2022
                        Report
                        Copy

                        I don’t have a document in my name as an address proof, it’s in my fathers name. This is not getting cleared at customs so how should I go about it ?
                        Aramex Couriers customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anhad shergill
                          Apr 3, 2022
                          Report
                          Copy

                          My order number is [protected]. The delivery address is different from the one provided on my kyc. I’ve tried submitting my adress proof multiple times but it keeps on getting rejected
                          Aramex Couriers customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Krishna Malaji
                            Mar 31, 2022
                            Report
                            Copy

                            Address: Ida nacharam rd no 7 plot no 12/15 nacharam mallapur road

                            I ordered stuff from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. The address is for the same house, written a bit differently on KYC documents. Their customer support doesn't answer at all. My product worth 15k is stuck. No proper response from Aramex.
                            I request the concerned authorities to take necessary action against them.
                            Aramex Couriers customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shubham9531
                              Mar 23, 2022
                              Report
                              Copy

                              Hey there i have ordered a pair of nike shoes. But I have mentioned the correspondence address. Right now I don't have any id bearing the same delivery address. So I request you to kindly consider that address as the genuine one or change the address to the address that is mentioned in I'd prrof
                              Aramex Couriers customer support has been notified about the posted complaint.
                              View replies
                              Just download one of your bank statements and change the address in that to the address you mentioned in your Nike order.
                              They will accept it.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                U
                                uykishor
                                from Mumbai, Maharashtra
                                Mar 20, 2022
                                Report
                                Copy

                                I ordered shoe from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. The address is for the same house, written a bit differently on KYC documents. I am in rented house how can both permeant and corresponding address same on original documents?
                                i order worth 5k my bill number is HAWB bill no. [protected]
                                Aramex Couriers customer support has been notified about the posted complaint.
                                View replies
                                if you are uploading full aadhar card they wont accept it. Just crop the aadhar pdf like the one you have in ur wallet.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Anu_pr
                                  from Pathankot, Punjab
                                  Mar 20, 2022
                                  Report
                                  Copy

                                  Hi this is regarding my parcel with tracking number [protected] for which i submitted KYC on 12th march and kyc documents were approved as well but there has been no update on the tracking information after 14th march,
                                  so please tell me wheres my shipment currently and whats its status..
                                  Aramex Couriers customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    E
                                    Eva Das
                                    Mar 17, 2022
                                    Report
                                    Copy

                                    Currently I am a civil servant and therefore my place is posting changes every now and then. With Aramex, i tried to explain it to them the same and i also provided my official id signed by the Deputy Commissioner but to no avail. I have not received a single reply when raising a ticket on their website. I also submitted my residence LPG connection receipt in vain. I want that they either get my product delivered or change the delivery address if they can not still accept the current delivery address.

                                    Order Number G[protected]
                                    Complaint number CCU/0222/394.
                                    HAWB bill no. [protected]
                                    Aramex Couriers customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Angela Lilley
                                      Mar 15, 2022
                                      Report
                                      Copy

                                      Address: Brisbane

                                      Re reference number: BN[protected]
                                      My parcel was first onboard for delivery on the 24th of February, no delivery was attempted as someone was home all day to recieve the parcel and nobody knocked on the door. It has been 3 weeks now and I am still waiting for my parcel to be delivered. I have called multiple times and been given the same story each time that an urgent delivery will be arranged but nothing happens. This package contains a birthday present for my son. I want this parcel delivered to me asap!!
                                      Aramex Couriers customer support has been notified about the posted complaint.
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        resh_costomer
                                        from Bengaluru, Karnataka
                                        Mar 13, 2022
                                        Report
                                        Copy

                                        Address: Bangalore

                                        My delivery address is same as the KYC address. However, there is a cross road information that is missing. This incident was from 2 weeks ago. Though the status says that the customer ID is received, it does not say the status of my delivery. Please consider this issue and pass my courier from the customs.
                                        Aramex Couriers customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          India Post
                                          1
                                          (9083)
                                          ST Courier
                                          1
                                          (1500)
                                          Forun Express Courier & Cargo
                                          1.3
                                          (4)