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Aramex Couriers Complaints & Reviews

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Updated: Jul 22, 2025
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Aramex Couriers reviews & complaints page 4

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S
Snehith1
from Hyderabad, Telangana
Apr 7, 2023
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I have submitted my kyc in form of passport and Aadhar card for the Nike merchandise, tracking number - [protected]. I have submitted numerous amount of times but still is being rejected. What do I do?
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    V
    VivekVarma9
    Apr 7, 2023
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    Website: www.aramex.com/in/en

    My KYC is getting rejected the name in my KYC is Gunturi vivek Varma and I just kept my name as Vivek Varma it says KYC and delivery address isn’t matching and i kept getting this message sending the KYC

    Hi Vivek Varma 👋🏽 Your shipment [protected] from eShopWorld is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) to clear the shipment. Hurry up and attach your documents to receive your shipment faster!
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      R
      Rohanpandya
      from Pune, Maharashtra
      Apr 6, 2023
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      I have repeatedly completed my KYC, shared college Id card and hostel fee receipt( Delivery address proof) along with Aadhar and PAN card but they keep rejecting it saying that the delivery address does not match. My AWB Number / Shipment tracking Number is [protected] .Also mailed the issue at [protected]@aramex.com but got no response. Please look into the matter and resolve this as soon as possible
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        A
        Ajay padma kumar
        Apr 6, 2023
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        Ordered shoes from Nike.com. Aramex is handling their delivery!! Submitted all required files needed for kyc and mailed them the required kyc details to their consigned email id to but it's still showing kyc pending
        Aramex Couriers customer support has been notified about the posted complaint.
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          A
          Ajay padma kumar
          Apr 6, 2023
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          Website: Aramex.con

          Hey hi, have placed an order with nike.com. Aramex is handling their delivery..have uploaded proper kyc documents and even mailed them the kyc documents to their respective email ID..I'm not getting a proper response from them.. and it is still asking me to upload kyc documents this is very bad
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            N
            nitish08
            from MUmbai, Maharashtra
            Apr 4, 2023
            Apr 6, 2023
            This thread was updated on Apr 6, 2023
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            Same problem that everyone else is facing always. KYC rejection even after submitting documents asked by them. This is a ridiculous company and service. There is no customer care number. There is no email id. Folks on twitter say the customer team is looking into it and will revert, but they never have and they never will i suppose.

            What is one supposed to do in this case? How is the company allowed to function after repeated complaints by everyone on this forum?
            I ordered a gift for my wife for our anniversary. The anniversary came and went and I still have not received anything from these people, let alone the package that I have paid for.
            Aramex Couriers customer support has been notified about the posted complaint.
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            Hey brother got any reply from them?? Same problem 😕
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            nitish08's [Complaint's author] reply, Apr 13, 2023
            Nope. They're remain useless as ever.
            Call +91 22 64803300 and ask for what is the actual issue. I found out my internet bill was older than 6months which is why it was getting rejected. no where have they mentioned this and neither do they give reason while rejecting.
            But my KYC was approved after i gave a newer bill a week ago and my package is still in Delhi and hasn't even been picked up. Wonder when I will be getting it. Everyday i get the same ### answer from them.
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              R
              Raj@112233
              Apr 1, 2023
              Apr 6, 2023
              This thread was updated on Apr 6, 2023
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              I am upload my kyc repeatedly but yet getting messages from Aramex that my adress doesn’t match with delivery (but adress, city, district, PIN code all details are same there )
              My shipment number-[protected]
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              Any update brother
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                M
                Mpatel1911
                from Nadiad, Gujarat
                Apr 1, 2023
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                I have order a pair of Nike shoes from Nike website as the address I have mention while ordering didn’t match my address mentioned on personal documents.

                Aramex is not delivering my product. I have order shoes for my younger sister birthday and now it too late to gift her.

                That is the reason I want initiate return of my Nike product.

                In these case they are telling me they won’t initiate the return.
                Aramex Couriers customer support has been notified about the posted complaint.
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                  P
                  pratham bhatt
                  Mar 31, 2023
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                  I have ordered shoes from nike
                  I live at my uncle house
                  So my identity proof has different address from delivery address
                  Do i have submitted electricity bill with same address as delivery address
                  Please help me regarding this
                  My KYC got rejected several times
                  Aramex Couriers customer support has been notified about the posted complaint.
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                    A
                    asif9768
                    Mar 28, 2023
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                    Hi,
                    I've submitted a complaint regarding my order but didn't get any replies from aramex in two weeks.
                    Aramex Couriers customer support has been notified about the posted complaint.
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                      P
                      Prasith
                      Mar 27, 2023
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                      Hi even after providing kyc information on passport and rental agreement aramex is rejecting my verification hence no delivery of order no.[protected]
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                        N
                        Naymu Najeeb
                        Mar 26, 2023
                        Apr 1, 2023
                        This thread was updated on Apr 1, 2023
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                        Address: Thoppumpady Kochi 682005

                        After providing the broadband bill with proper name listing as they have mentioned as alternative method as my aadhar address and details are different from my current address still verification failed multiple times .
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                        What happened then ?
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                          M
                          Marli Haupt
                          Mar 25, 2023
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                          Customer support and website not responding/working

                          I send roughly 700 parcels per year via Aramex dropbox and this past year we are constantly struggling to reach them. The service is usually not to bad with about a 1% complaint rate from our clients, but when there is a complaint which I have had 3 of this past week it is a nightmare. The Aramex website constantly does not want to load our support tickets and since yesterday they have implemented a new security captcha system which now does...
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                          Marli Haupt
                          Mar 25, 2023
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                          I send roughly 700 parcels per year via Aramex dropbox and this past year we are constantly struggling to reach them. The service is usually not to bad with about a 1% complaint rate from our clients, but when there is a complaint which I have had 3 of this past week it is a nightmare. The Aramex website constantly does not want to load our support tickets and since yesterday they have implemented a new security captcha system which now does not submit ANY queries, support requests etc. We can also not reach them via their customer support email and the phone lines are constantly so busy that it takes hours to reach them.

                          My clients can not reach Aramex and the Aramex website does not load any support tickets. We are getting daily complaints now regarding this.
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                            K
                            Kav_ya
                            from Chennai, Tamil Nadu
                            Mar 23, 2023
                            Apr 6, 2023
                            This thread was updated on Apr 6, 2023
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                            I have ordered nike shoes and i have been asked to upload my kyc document through sms and mail which I did more than 6 times with valid id and address proof but it's still getting rejected because the address provided by me is different from the address in my documents but I’ve submitted the rental agreement along with it. What should be done in this case ?
                            Aramex Couriers customer support has been notified about the posted complaint.
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                            Any update on this?? Even I'm dealing with the same problem
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                              N
                              Nly
                              Mar 23, 2023
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                              Address: Los Angeles

                              The package is not moving since March 2 nd. No customer support.
                              Tracking [protected]
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                                S
                                Subhayan1
                                Mar 22, 2023
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                                Address: Bangalore
                                Website: www.aramex.com/in/en/home

                                Shipment no. [protected] is not being delivered and awaiting KYC clearance. Have submitted the required documents at least 6 times over the last few days. The KYC team keeps rejecting stating name mismatch. Where as all documents have the same name letter by letter. Have followed up with chat support, email and phone. No responses on resolution and everyday calls are sent to upload the documents all over again.

                                Who is looking into the KYC process at Aramex? Such sub par services and delay in their work coupled with no information.

                                The tracking page shows customer KYC dcument required which is submitted so many times and is still not cleared.

                                What is the timeline and how do we connect with the KYC team to understand where is the issue in matching the name of condignee and proofs provided? When it is exactly SAME?
                                Aramex Couriers customer support has been notified about the posted complaint.
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                                  S
                                  Shivam_9067
                                  Mar 21, 2023
                                  Mar 22, 2023
                                  This thread was updated on Mar 22, 2023
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                                  I have ordered nike shoes for which o was asked to complete kyc which I did more than 3 times with valid id and address proof but it's still getting rejected.can you please help me with this
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                                  Was this resolved by Aramex? Did they respond/help out?
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                                    Z
                                    Zote
                                    Mar 16, 2023
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                                    I have ordered an item and i have been asked to upload my kyc document through sms and mail. I have uploaded my kyc but has always been rejected everytime i submitted. And i have been receiving messages that i have to upload my kyc to clear my order. As i have ordered using my short name and does not match the name on my id cards. What should be done in this case? I have contacted their customer support but got no response from them.
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                                      asif9768
                                      Mar 16, 2023
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                                      Hi Your shipment is on its way to India but cannot be cleared from customs due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address they are sending me like this sir but i submitted my documents clearly but its getting rejected because the address provided by me is different from the address in my documents because I was out of town and has given my friends address.
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