Archies Online Complaints & Reviews

This order was placed one week before 14th feb 2017 and till date the same has still not been delivered. Please look into it. It's very disappointing that ven after ordering one week in advance the order is not delivered on the requested date. I had placed the order expecting archies to give a quality service. However i am really disappointed. If the product is not delivered i i need reversal of my payment immediately.

Regards,
Harsh
— forwarded message —
From:
Date: feb 6, 2017 2:19 pm
Subject: order confirmation-your order al[protected] has been successfully placed with www.archiesonline.com!
To:
Cc:



Dear harsh,

Thank you for your order.

We will inform you when we dispatch your order.

To track your order online click here :-



Please find the summary of your order placed on www.archiesonline.com.

Order number : al[protected]
Order date : 06/02/2017
Delivery date : 14/02/2017
Payment mode : ccavenue payment gateway


Shipping address :
Ishani chandra
Hcl infosystems ltd e-4, sector 11, noida 201 301,
Noida,
Uttar pradesh: 201301
Contact no. : [protected]

Order summary

S. No. Product details qty. Price () sub-total ()
1 big heart balloon
Code: dsc-1301
Express your undying love for your sweetheart in a unique and adorable way through this big heart balloon. A perfect way to bring a smile on her or his face, this balloon will also make for a perfect addition to any anniversary party. The balloon comes attached with a string and will be delivered deflated.

We normally deliver in 2 working days.
You can choose the desired date of delivery on the delivery address page.

1 699 699

Total 699
Shipping charges 0
Discount 0
Gift wrap 0
Net payable 699

Note: if you want to cancel this order please contact our customer care no. +[protected]

What next?
We will send you another email once your order will be dispatched from our side. Any queries?
Please contact us on our customer care number between 9:30am - 6:30pm monday to saturday.

I had placed an order on Archies online.com on 13th Febraury 2017 to be delivered on 14th Febraury 2017. My order no. is AL[protected]. But till date I have not received the ordered product not the refund.the tracking option shows it will be hand delivered which they failed to do. Sent a mail but they haven't responded yet.

Request you to take necessary action. I want the money back from them.

Online gift was order online on archies online website on dated 9/2/2017 with order number al[protected]. Mode of payment was online and it was showing their courier available through verifying pin code. It was shown online that product will be dispatched on same day i. E. 9/2/2017 but even after 10 days not a single response /call was made. Their order cant be tracked since website is not working.
Incoming call facility on their customer care number[protected] is barred hence order is not getting cancelled as well. On website no such option is available. Several mails were sent on [protected]@archiesonline.com but no response received.
If such big brand have such service then cancel my order and refund my payment immediately.

I booked order no AL[protected] on dated 15/02/2017with www.archiesonline.com and the order package got delivered on 18/02/2017 by BlueDart Courier Way Bill o Waybill No : [protected]. To my surprise out of 3 item i booked one item (Golden Embellished Hoop Earrings) was missing from the package I received. I tried to escalate the matter to ArchiesOnline cust care no[protected] but no one picks up the call. Simiarly I replied to them on mail [protected]@archiesonline.com and twit too on their twitter handle ArchisOnline but no reply till date received.

Dear Madam/Sir,

I’m very disappointed to announced you that I have ordered valentines 30ck stick roses from archies site on 13th of February but not yet received anything from archies online site and it’s showing order has been delivered.

In that situation could you suggest me what have to do from my end..

Please take necessary step to the arches online shopping site so that i can back my money.


Please find the following details:
Shipping Address :
PRIYA DEBNATH
Brigade Gateway Campus, Dr Rajkumar Road, Malleshwaram West, Bengaluru, Karnataka 560055 World Trade Centre 24th Floor,
Bengaluru,
KARNATAKA: 560055
Contact No. : [protected]

Order Number : AL[protected]
Order Date : 13/02/2017
Delivery Date : 14/02/2017
Payment Mode : CCAvenue Payment Gateway
Dispatched Courier :Hand Delivery
Current Status : Product dispatched
Remarks : Delivered

please find the enclosed for your rview.

Thank you very much in advance.

Best regards,
Pintu Debnath

Order no. AL[protected]
Order date : 12/02/2017
Expected delivery date : 14/02/2017

Order is not delivered to the person yet but I received a mail saying the product has been hand delivered. I have made a number of calls to given Delhi numbers and customer care numbers, but no one is responding to the calls.In the website they have provided customer help chat, but no response there also. Have sent mail request to the [protected]@archiesonline.com. Not received any reply...I am very much disappointed with your such worst service. Its not at all expected from archies. You have done such a fraud. Its sure that I am not going to buy anything from archies in future. Kindly refund the amount which I paid for the ordered item. Screenshots of the order details and order status have been attached herewith.

Thanks,
Prabin Jha

Dear,
I had booked a Item Online, while booking it I checked by pin no which was showing that they don't have service there but still i can book the item it will be send any how by and other way. It was suppose to be delivered by 16th but still its pending.Only card and chocolate is delivered rest flower and cake is still pending. I tried calling on numbers given but no one is picking phone and not even replying on chat and mails.Now total amount for Cake and Flower Rs 1200 is Stuck with them. Please find the details below.

Order No. Order Date Delivery Date
AL[protected] 11/02/2017 16/02/2017

Order details & status:
Order #: AL[protected]
Order date: 10/02/2017
Delivery date: 14/02/2017
Order status: Dispatched from archies' warehouse
Tracking #: [protected] (Blue Dart)

Scenario:
Tracking # shared by archies is incorrect, I have checked with Blue Dart, they don't have any record of such tracking #.
I sent several mails to archies, called them several times, but didn't get any response.
I purchased/gifted things lots of time online, but never got cheated.

Resolution:
I want my money back.

This is my order no. AL[protected], I placed it on 01/Feb/2017 and I selected the date of 14/Feb/2017, it would be received by selected date, but unfortunately it has not been received yet. I wrote many mails but there was no any response from your side and tried to contact with the phone number also but no one received the phone call. I am very disappointed with your service. Now I want my money back in any how.

Helo sir, i send a mail yesterday, but i didnt receive any call from your side. I paid for three jewellery items on archies.com and only received one of the item(pendent) in thr gift box. While i was ordering all the products were in stock and i received the pendent set in a tight enclosed box so there is no doubt tht someone opend the box. Mistake was from your side. It was for my girlfriend and i need the product before 14 th of this month. It was my first time ordering something from archies via online and it makes me sad. I called so many times on the customer care number and no body is answering the call.i only received the gift worth 699 (pendent set)
Gift worth 399 and gift worth 575 didnot received. am attaching a screenshot of the order with this mail. If am not receiving any reply from ur side, i wll share my bad experince with archies on social media.i dont want any refund from archies .i only need the product .

Issue: I ordered a product on 9th Feb, 2017 which was promised to be delivered by 13th Feb.
But there is no response from the Archies and they don't even pick up the phone call which is mentioned on their website for customer queries.

Once in a while they did pick up the phone and then disconnected.
Either I want my refund or I want to get the product.

Order number AL[protected]
Order on the name of - Ragini

Please help...

thanks,
Himanshu Bisht

Order no. AL[protected] not yet dispatched

The order no. AL[protected] is not yet dispatched. 13/2/17 was the delivery date. Please look into the matter, its urgent. I have ordered for valentine's day. what's the use if its so delayed.I have mailed so many times. called so many times but no response... I have attached the order status here.
I want my money back. Please take action as soon as possible.

I made payment Rs.1435 to deliver some stuffs(chocolates & bouquet) to Betul Madhya pradesh on 9-feb-2017.The delivery to betul-460001 was displayed as available.so I made payment and the delivery date was 14-feb-2017.
On 14-feb-2017 i got a mail from archies manager that the mentioned area is not serviceable so we are initiating a refund.

I got half refund of one product(bouquet) and did not get any refund for the total amount.I continuously mailed the manager but he doesn't respond.
He once replied and said that the chocolates are already dispatched but via tracking through DTDC the destination is wrongly mentioned and there is no update on anything.

I need all my money back and request you to take strict action for such irresponsibility and lack of communication to customer,

I had ordered a personalizes calendar and for that 12 images were required.
The email id that u provided to send the images is bouncing the mails.
Even I sent one mail with complaint but didnt get any response.
I have never seen this much irresponsible online company.

Please either process my order or refund my money because u have already spoiled my Valentines day.

I will never again visit this site for sure, neither will I recommend this to anyone.

One side tracking status of my order is printed and ready to pack, other side after 6 days i got mail saying we havent got any images please send the images.

In response when i resend the mail it is getting bounce. I even wrote one mail regarding this, but got no response

Order Number : AL[protected]
Order Date : 06/02/2017
Delivery Date : 14/02/2017
Current Status : Printed and ready for packing
Shipping Address :
Manish kakran
H No.102 RZ B Block Roshan Vihar Najafgarh Near Bangali Panter Wali Gali,
New Delhi,
DELHI - 110043
Contact No. : [protected]

Special Friend Personalised Mug
CODE: FRN-MUG-005-A
Wish your best friend in a special way on Friendship Day as you present her or him this personalised photo mug. This trendy mug beautified with a lovely picture and heart handle is sure to be treasured by her or him forever.
Please note that the product can be personalised with a photograph.
Mail us your high resolution pictures on MAIL ID: [protected]@archiesonline.com with your order number.
Disclaimer:
Once we receive the pictures then only progression of product starts for accomplishment. 1

I had a very bad experience with online gift purchase on www.archiesonline.com for Valentine day 2017. The gift was supposed to get delivered by 10-Feb-2017 which has not yet delivered (writing on 16-Feb-17) irrespective of several emails sent to Archies. The email thread has been provided below with replies from both Archies and mine. Can anyone help how top take this issue up with regulators or maybe filing a criminal complaint for breach. The order status still says "Printed and ready for packing after 9 days of order being placed on 08-Feb-17":

Hi,

I received reply from Archies ([protected]@archiesonline.com email ID) on 13-Feb-2017 for sharing the photograph that has to be printed on greeting cards after 5 days from booking the items which where supposed to get delivered by 10-Feb-2017 and order status was showing "Printed and ready for packing" since Feb-9-2017. Since this was supposed to be a time-bound delivery and items were entirely meant for Valentine week which ends today, if the booked items with this order are not going to get delivered by today, I am going to file a criminal defamation case again Archies for breach of contract and misleading information to customer. It should also be noted that no one picks up phone on Archies customer care number[protected] given on their website as well as no reply from their online chat help option.

This is final notice and failing to deliver the product by today, all type of expenses including but not limited to the ones mentioned in mail written on 13-Feb-2017 to [protected]@archiesonline.com as well as [protected]@archiesonline.com would be considered for final settlement amount. Attached is the bill copy which also shows promised date of delivery as well as item status as "Printes and ready for packing" since 9-Feb.

Really disappointed and must say pathetic experience!

Chandan

On Mon, 13 Feb 2017 at 12:38 PM, Chandan Kumar wrote:
Hi,

This is my third mail in respect to order AL[protected]. Please note that since delivery date has already passed and yet no response received from your side on delivery status of product, I would be forced to take legal action againt Archies for breach of customer service agreement and misleading information provided on their site. Since this is a fault on part of Archies, the final settlement cost would include price of the product ordered but not delivered, cost to fight this case in court of law and any expense incurred for fight this case including lawyer, court fee, traveling expense and boarding expense and loss of pay at work for fighting this case since I work in Pune and have to come to Delhi to make a complaint in local jurisdiction.

Please note status of product is still being shows as "Printed and ready for packing" 5 days after placing order for this product.

If I don't receive any revert within next two working day, I would be forced to take legal remediation.

Hope to solve this issue amicably at the earliest.

Thanks,
Chandan

On Mon, 13 Feb 2017 at 9:55 AM, Chandan Kumar wrote:
Hi,

Can you please reply on status of subject item?

It's been 5 days since I placed this order which was supposed to get deliver on 10-Feb-17 and was part of daily surprises to my fiancée on this valentine day. This item still didn't get delivered.

This type of customer service and quality is certainly disappointing from Archies!

Please update me at the earliest.

Thank you,
Chandan

On Fri, 10 Feb 2017 at 4:36 PM, Kumar, Chandan wrote:
Hi,

I have been trying to contact your call centre number but no response. This is in regard to my order “AL[protected]” whose status being shown as “Printed and Ready for Packing” since early morning today. This item was scheduled to deliver today.

Can you please let me know if you would be able to deliver it today or now?

If not, when you are going to deliver the booked items?


Thanks,
Chandan Kumar,

Can you please cancel my order AL[protected] and process refund. You are suppose to deliver items before 14/Feb. But still i'm seeing order status as Printed and ready for packing.

Now i know i shouldn't be using archiesonline for any purchases. if you cant handle request shut your system down.

I have made 100's of calls (no one answers) and waited more than 8 hr to get reply from online support agents but no luck, worst services which i never experienced before.

I have placed an order with archies online on Order Date : 14/12/2016 today is 16/02/2016 still my order has not been delivered completely out of 3 items onle 1 sent out.
I have tried contacting through e mail and i made several phone calls and a girl who is on reception she simply asked to call back later because they have heavy call volume. When I have asked their information like name or employee id they simply denied stating that i don't owe you anything archies owe you the money so i can't help you.
I am sure they don't have anyone who barged their calls for quality assurance because the way they talk that is so unprofessional specially lady on the front desk.

Recently i ordered an item with order id:al[protected] to be delivered on 14th february 2017. But the item was not delivered and not only that if the product couldnt be delivered, i should have received a notification or a refund, which i dint recieve either. The order status showed 'printed and ready for packing '. This is absolute nonsense. I tried to contact the helpdesk but got no response. I used to be a frequent customer of archies but i lost all my confidence now

Order no. Al[protected]
Order date : 13/02/2017
Expected delivery date : 14/02/2017

Order was not delivered, when we track it is showing hand delivered. We have made call to given delhi numbers and customer care numbers, but no one is responding to the calls.in the website they have provided customer help chat, but no response there also. Have sent mail request to the [protected]@archiesonline.com. Not received any reply.