Asian Paints Complaints & Reviews

We did an internal colour of my house using Asian paints Royale brand, before applying the colour we applied putty and Primer also from Asian paint before applying Royale colour on the wall at around 2 months back. Now white patches are appearing on every wall, A white dust layer covers the whole wall, if we rub the wall with hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using premium quality Asian paint colour. If I need to re-paint my wall then it is removing the colour, applying Primer and applying colour again and every step requires labour cost. We have applied this on a newly build construction, so there is no point of damp wall or water leakage.
I would request if your representative can visit my place to have a look and sort out the issue. We have taken the colour from "Apna Traders" (Dealer of Asian Paints). My address is as below.

Ambarnath West, Patel Planet, Mercury, Behind Father Agnel school.

Highlighting this is the worst after sales service response from a listed company like Asian Paint. / DAMP PROOF

Asian paint is cheating people with fake promises. I have opted for ASIAN PAINT DAMP PROOF ROOF SOLUTION. they Assured me 8 year of warranty on leaking or Damp proof against the service. thinking that let professionals do it but i was wrong Local people Work more prompt and give after sale service as well. Leave these 8 Year you are not valuing customers after one month on work completion.

Since August I have been Facing the issue and repeaditly reported the same issue again and again on Asian paint helpline. The problem after the solution is still not fixed, your executive tends to make commitments and excuses only no service. Mental disturbance and physical efforts both disturb.Whole family is disturb.

4th time the complaint has been made. on Asian paint Customer care.

1st complaint No (Not taken) - Response and closed the companint.on
2nd Complaint no.[protected] Mr.Ravinder was assisend he visited He visited But not able to see the visible Crak on the roof and Given the assurance for proper service but again case closed without information.
3rd companint no.[protected] logged They came and checked the same.
4th Again the same problem came to us[protected] site inspection Happened, but NO resolution till now.

Hiring such a named company and Following up for services like this is Very annoying. In such for peace of Mind We hired Asian Paints and Now it is pain in Mind. Very bad experiance.

Problems below:-

1. You people Close calls without executive visit response.
2. The Estimate provided on the Amount of paint applied was fake at the time of deal.
3. After sales service is the Worst Part i have ever experienced. you people Do not response and close call
4. While i am reporting the issue 4th time now your Service people are saying this is a construction Fault.

I want a repair to be done on At most priority and we are having sleepless nights . we just hope it should not rain .. till we get rapair done. we do love rain. it has been a fourth time same issue i am reporting. I hope you pleople understand the situation. We have toddler in house. a family of 7 people is struggling every day and Hoping rain should not come. Requesting you to rectify the issue ASAP.

Dear Sir,
we have entrusted a job " temple painting" to your agent Mr Chandra seker, colour associate Mobile No:[protected] at Pekeru Village, west Godavari District, Andhra Pradesh-534211 order no:[protected]apex ultima).The work was completed and paid full amount we requested to send the warranty (7years certificate)
i have called quite a number of times to your representatives i.e TL Mr Pusala Hanumatha Rao and Chendrasekar, both are not responding from last 20 days
This is extremely bad being a such prestigious company.
Best Regards
K.Satyanarayana ReddyK.Srinivasa Reddy
mobile no: [protected]

Company contact: [protected]@asianpaints.com
Website: https://www.asianpaints.com/online-shop.html

Order placed on: 25 Apr'22
Order No.: 77602219

It has been over 20 days. The company has been not responding with an appropriate answer to any of my emails. They've been absent since the moment I made the payment.

This is what they've been replying,
"Hello,
Thank you for writing to Asian Paints Ltd.
Sorry about the unpleasant experience that you faced with our services.
We have escalated your concerns to the relevant team, and we will get back to you with assistance in this regard."

And then they just go silent until I send them another email. This has been going on in a loop.

Desirable resolution: refund of the amount paid.

It got washed after two day of painting

Material not received after taking payment
[protected]

My sister house got painted last August with Asian paint and Exterior Ultima was chosen to paint the exterior wall. Soon after painting we observed traces of white patches on exterior wall. It was found that ant started to eat it. We were trying to prevent it by drawing a circle around the damaged place with ant repellent chalk. As days went on extent of damage increases and we could not control ant from eating . We want Asian paint to look into this and resolve this by paying monetary compensation or with repainting with free of cost. We have the original purchase bill from dealer for the paint purchased.

Contact number: [protected]
Location: Thanjavur, Tamilnadu

Dear sir i had painted my flat with asian paint 2 days back, i had painted 3 bedroom with one color and other two room with another color.
usually i had color code 0315 of ace ivory before so without changing the color is brought 4 litre of 0315 ivory color so that i could finish it with one coat. my painter painted the room but after some time we found that the code shade was different and it looks like off white, so the color is looking different, and at the same time i had painted the room with code 7928 with 4 litre, this code is also having slight difference, This has made me mentally difficult and i complaint with the shop where i had purchsed the paint from COLOR STUDIO, CHEVARAMBALAM, they came to see my room and told to complaint to asian paints., Actually because of this problem i had to spend more money for my labour charges for painting
Sir plz solve my problem, as soon as possible

I've painted my house April 13th today paint get peel off disgusting I've choosed royal emulsions within a week it's get peel off very worst

My sbi account was closed for some reason. I would like to deposit money in another account, please...

I had a very bad experience when I recently took the service from Asian Paints for my house Damp Proofing Solution for Exterior & Interior.
My Asian Paints Complaint Number is[protected].
But nobody bothered to call me or contact me on this yet.

I had painting of my house done under a Fixed Fee Contract with Asian paints between Oct 2020 and Jan 2021. Asian paints In Dec 2021, I started seeing defects and deficiencies in the painting (both external and internal). I have been complaining since Dec 2021 and there has been NO response from Asian Paints despite repeated consolation that someone will connect with me. I'm helpless and at the mercy of them. Interestingly there is NO way for me to escalate also. I remember speaking to Ravichandran, Mustafa and Vidhya within a span of 1 month (Feb 2022 and Mar 2022) and all of them repeatedly told that their supervisors are too busy and my matter cannot be escalated. I need a resolution, pls.

Business Partner # 11670619
Product Complaint #[protected]Vidhya raised ONLY on 04-Apr for my mail sent on 18-Jan-2021.)

Pls support. I relied on Asian Paints since I want to buy ONLY Indian and help support "Make In India"

I got a response from AP on 05-Apr giving me the reason as Ground Water level rising. My complaint was that the paint was peeling in my hall, verandah, and bed room. But, their assessment was ONLY for the dampness. It did NOT mention peeling at all.

One of the AP representative, Sharath disconnected my call, when I was trying to explain. He was OK for me to raise any compliant in any forum - kinda hinting that as a customer, my rights are none, wrt. their warranty clauses..

AP did a good job painting and the process was excellent that my house was chosen for their AD campaign. But, now, I regret choosing AP, an Indian Vendor.

We believed seeing Asian Paints Ad that we can sit in chair, They will recommend what paint is suitable, color recommendations, they will nearly cover all things and paint, professionals will paint, hence even if the cost is higher than from a local painter we opted it... None of them are true. All that is left now with us is disappointment and lost trust in Asian paints.
We were given a quote for Premium Satin. We accepted and the...

We trusted Asian Paints Safe Painting services with our house painting and we were given an estimate of the cost and the time by when it will be completed. Right now the work is delayed by at least 2 weeks but more importantly the contractors on the job are very disrespectful to us. They make rash comments and also do no respect elders of the house when they are asked of something. The quality of the work is also not at par and when questioned there is one answer that this is how this should ne done. There seems to be a lot of disconnect with the person assigned by asian paints and the contractor on the job. There doesn't seem to by any coordination. We are very disappointed by the harassment and are seriously thinking of stopping the services midway and get it done by other company. The trust on Asian paints on getting job done smoothly has only added more stress to us.

I have purchased apex shine from M/s Mittal Paints, Subhash Nagar, Meerut. i have noticed that in the packing of asian paints, they sold duplicate products. Some packs are genuine but some are duplicate. please send your area manager and take samples from these shops and its supplier from which he purchase i.e. Kumar Traders, Meerut and Orient Traders etc. who supplies to M/s Mittal Paints and stop cheating with customers.

Thanxs

We have a serious concern about the delay in the completion of the Re-paining work, which is going on from last two years where as it was suppose to complete in 3 months. We do understand the Pandemic situation is playing some role in the delay however this delay is purely from the re-painting partner and beyond committed schedule. Following are few points which we have highlighted during the meeting.

- After the Pandemic ( Lockdown) we started the work in Feb 2021 wherein the partner has committed that the work will get completed in the next three months however to date the work is not completed.
- We have received hallow promises from the partner even for the small tasks where he has never done the timely completion of any task.
- We have off-front purchased all the Material as per his requirement and also helped him clear all this due in time, we have even given him some advance on his request.
- Post-Diwali holidays no one turned up for the work. Now the situation is we have all the material and paid all the till date dues but our work is not completed.
- Ducts and Staircases are still not completed.

Asinpaint is also not helping us and applicators' is adding delays

Asian Paints — I am not received my master stroke redemption

gandepallilovaraju

Dear sir I have redeemed my master stroke points 20000in date 23 September 2021, , , and 17 September 2021 .company call senter are tell me the money transfer in my bank account but money is not credited
in my account...so please solve my problem

I bought Asian paints royal shyene colour from Asian paints authorized dealer whose details I gathered from company website. Now after painting is done my wall is leaving so many watermarks which should not happen at all. When I lodged complaint to Asian paints support team so they are saying the colour is made from wrong base as per the information given in the box but Dealer is not ready to accept this and keep saying that no I have done right process. Now it is just blame game happening and I none of the party is listening to my problem. My complete wall is looking very bad as there are so many water marks. Kindly help me on this.

Asian Paints Complaint Status Update [ID: 3111060]

please address this issue, as it was closed without my confirmation and without any resolution.

We used Asia paint wall putty for interior it showing bubbles