Asian Paints Complaints & Reviews

I have just one regret from 2023 – choosing Asian Paints for waterproofing services. It created a complete mess in my home, draining me both mentally and financially.

Let me quickly explain the modus operandi of Asian Paints regarding their waterproofing service. It is a real scam. If you show interest in their waterproofing service, one of their representatives will visit the location for a recce. During the recce, they will give a positive go-ahead so that you, as a customer, don't seek a second opinion. Once you agree to the shared quote, their dealer will start the work, and here comes the real picture - The dealer will break the surface in such a way that civil work will be required, even though it was unnecessary; this is how they make money.

We chose Asian Paints because both my husband and I are working, and we had no time to minutely manage the local vendor. We thought hiring a professional would ease our work, but this proved to be entirely wrong.

My biggest nightmare was when they removed the terrace surface and asked us to get it fixed since it fell under civil work, not their responsibility. In the middle of this mess, we had no other option but to ask the same vendor for a quote to get the civil work done. Please note this is all part of their strategy to make money; the customer is trapped with no other options!

They did shoddy work, which I highlighted multiple times over email. After following up multiple times, Asian Paints refunded the advance amount paid to them, but the amount paid to the vendor was not refunded. The issue is the entire incident not only damaged my terrace but also caused severe floor damage due to water leakage. I want to remind the team that we opted for waterproofing service but ended up damaging our entire home.

Please check the videos of the damaged roof.

We had the unfortunate experience o[censored]sing the Royale Luxury Emulsion. The finished product has thousands of tiny holes and feels like sand-paper. This is unbelievably poor quality. How BAD must a product be that it becomes so very difficult to apply?? It has been a terrible experience, unnecessarily prolonged the project from the assured three to all of ten days, and a colossal waste of our time and money and destroyed ourf amily's holiday...

Mastarstorks tokens payment pending
My BP. No. 41164359
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The price is unreasonable, and the quotation does not provide details on labour and material costs—there is no way to find the price difference between the products. Feel like Asian paints encourage bad service practise as a service.

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I have handed over my project to Asian Paints Beautiful Home Services in Feb 2023 and the project is still not completed even after constant follow ups and requesting almost to everyone in the hierarchy in Asian Paints.

First of all the Management is very irresponsible and does not even pick calls when I try to reach them about the delays.

The quality of work as compared to the standards are not at all matching....

1 sal se TRAI kar raha hun meri KYC nahin ho rahi hai

Kusha pujhari mobhile number [protected]...

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Lack of labour and material supply by Asian paint contractor. Since Thursday 1 painter is working and supply of colour not timely. Sent wrong colour box for painting. In 4 days 1 room got ready out of 750 sq feet house.

I took Asian Paint Service to paint my home. They completed the service but now within a month, I started seeing the cracks in the wall. I have been sending them emails, and calls and trying to reach out they are not responding and have not even bothered to address the issue.

There was also another issue they printed the wrong address in the Invoice and told me if we couldn't give you a corrected invoice.

I was asking them to just provide me a better solution and do touch-ups but they are refusing to even visit and check it out. I have shared pictures, videos and it has been almost a month now.

4 mahi ne se try kar rha Bhut koshish ki yr but no response hamre deellar ne bhi bola ki 15 day me ho jayega par 4 mahine ho chuke fir bhi kuch nahi hua...?

We ordered wallpaper from Asian company and we received a wrong product .We are calling them from 5 days to company but they are making excuses

Maine 7 sep ko all required documents sent kiye the unhone bola tha ki within 15 days apki kyc complete ho jayegi lekin Aaj Tak kyc complete nhi ho payi h

Hi.

I bought Royal shyne 20KG paint, and company promise 230-270 sq for 1 Coat Paint however paint only covered 80 sq for 1 coat. We tried escalating it to team and multiple member visited our place but nobody took the action..here is complaint no. [protected]

Please help.

I got my exterior paint done in July 2021 and within a year paints started coming out. Complained to customer care but there are few phone calls and no satisfactory solution to the problem. Nobody has visited the site. Highly deplorable.
Sanjeev Kothiala

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Mo.no.[protected]
Mastarstorks Baket not scene

Hello
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Within just one year of applying Asian Paints Ultima to my exterior walls, I noticed that the paint began to peel and deteriorate. This deterioration has led to a significant decrease in the aesthetic appearance of my home, not to mention the concern for long-term damage to the walls themselves.

I have made several attempts to address this issue by filing complaints with your customer service team. A representative from Asian...

I am from Hyderabad.

I had enquired about my house painting and waterproof work in their portal, the Asian paint folks called me and assigned the job to someone by name Vinith (Sales Executive) who called me and came to see the work along with a vendor by name Sharif on 25th of August. I showed them all the internal painting work that needs to be done including the 3 external walls where the crack filling and waterproofing needs to be done. They completely understood the work and also told me how would they be carrying out the work. I was satisfied with the discussion hence I asked them to submit the quotation which I received on 26th August.

The 26th August and 27th August I called up a few other vendors such as no brokers, urban clap and Berger. I also received quotations from all of them. While Asian Paint quotation was high but me and my wife decided to give it to them as they are the best, hence we decided to go with Asian Paint. On 2nd September I requested Vinith to come once for a final discussion on sunday but he said that 3rd being sunday he will be on leave but he will send the vendor for discussion at 10 AM. On Sunday 10AM Vinith sends me a message stating that the vendor can;t come but asked me to not worry as the vendor and he himself will come on Monday 4th September to have final discussion and start the work. Please note that, due to the assurances coming from Asian Paints side, I rejected all the other proposals as they were chasing me to get the order.
On Monday morning at 10 AM I called up many times to Vineet but he didn;t pick the phone so I called up the vendor who in turn started giving multiple excuses to not work on this project. Finally Vineet sends me a message in WhatsApp asking me to pay more 15K to the vendor on top of the quotation amount.

Pls note that, I have already declined the other vendors and I don;t have anyone now to do this work. Moreover this was a time bound work which was supposed to be finished by 15 September as my tenants are moving in from 16 September. I am at a great loss as I have already lost 5 days. It seems there is a big nexus between the Asian paint sales guy and the vendor to jack up price at last minute beyond the quoted value which will directly go to their pocket.

I would like you guys to take action on this immediately and start the work otherwise i would like to file a case against Asian Paint along with the quotation that you had given me.
Thanks
Sanjipta