Asian Paints Complaints & Reviews

Asian paints has provided a quotation of 36000 for wall putty. Wall painting & doors painting for my 2 bhk flat at shapoorji kolkata. I was promised that the painters are trained painters from asian paints. But was cheated as the job was handed over to the contractor. Moreover i did not like the work by the contractor & requested the project manger (Tanmoy) to change the contractor. But he did not bother to do that. He promised that the he will assure a quality finish. But to my surprise visit to the site. I found that the painters had started painting the doors without using wood primer which was mentioned in the contract. On asking that why are they not using the primer, they replied that they have been instructed the same by the contractor. They did not use adequate wall putty. They also did not use weather ultima for the balcony ceilings, which was mentioned in the quotation. As a result the work turned out to be a disaster. The contractor was busy saving his material. The work had started in unprofessional manner. My belongings were not packed properly. It was just covered by few white sheets. Everything was lying here and there. I want a refund on this or else a compensation amount, as the finish was of poor quality, lack of materials used, & mental harrasment during the process..

I would like to highlight the poor customer care and post sales issues wrt asian paints. I have attached a picture of the wall which has started peeling off within 60 days of the paint job. I have tried to get in touch with the relationship associate mr ram kumar rathod as well as mr sumit pandey who flatly refuse to accept calls or reply to text messages and even pics sent on whatsapp. As a result i called up the customer care no and spoke to ms jallita on august 12th 2018, who assured me that the problem will be addressed in 24 working hours.. It's been 04 days i haven't received any call let alone the resolving of the issue.. I called up the customer care helpline again on 16/08/18, this time i spoke to mr manish dennis seems like a fake name, this gentelman was absurd vague in his reply and was asking me 1hr time to revert back. When contested with the issue he just was saying a plain std line appology, which i have refused to buy, it's already past that hour but nothing is in sight.
When u call them for sales they behave like cheetahs with solutions to all ur problems and ready to gulp the business when it comes to post sales it a sham.
I strongly advise others facing similar troubles to file a consumer action against the company, i want my money back.. Or the entire warranty to reset from the time action wasn't complied with.. Hope the ceo and md is listening.

The work was extremely delayed. My wall had cement sheets. When i took an appointment with asian paints, the representatives came to my residence and inspected my wall. I was told that they would drill the nails on the cement sheets further inside and cover it with a "putti". However when the workers came to our site to start the work, they told us to make arrangements for a carpenter to put the nails inside. Hence the work couldnt be started. This was not told to us before starting the project and before taking "full payment" from us.
They were supposed to deliver sample before starting the work. However it was not delivered to us. They asked us to be home on sunday saying the workers will come to work and at the same time sample will be shown. The contractor only called us at 1630 saying the workers wont be coming. They do not value customers time.
On the 2nd day of work, 3rd day being the day of completion, i was told that the selected pattern as per the catalogue cannot be made as the workers have already put primer in the wall.
As a customer i pay for what i see in the catalogue and not bear the consequences of the workers mistake.
Asian paints rely on fake advertising suggesting that if they delay, they will refund. This i only got to know after looking for customer care number on their website.. But their claims are false!!. When i was furious due to the delay and the quality of execution, i told the customer service guy that my work has be delayed alot! He said the company s clause of "if we delay we pay" is only applicable if you sign a contract. And a customer is not informed about this. Even when the signatures are taken from the customer before initiating the work, the customer service guy does not inform you about this, nor is the contract offered.

This is false advertisement and asian paints should not be allowed to publize about the same when a customer is not informed it by way of a contract!

My complaint number is [protected]. The only thing that happens after you complain, is that different people call you asking about the nature of your complaint and you have to keep repeating the same thing with no resolution offered. Even after you complain, the workers still donot come as per their appointed time or show an urgency to finish the work!

Please donot be fooled by these people

I got my house repainted (Gone with full painting option) by asian paint, radiant enterprises and my customer bp no is: 14175151 in december 2017. After 2 to 3 months, the paint started peeling off from the walls. We were in touch with the radiant people who did the painting work and after a regular follow up for 2 months, a technical inspector came for inspection and said that he will get the approvals for the re-work. He however did not comeback with any response in spite of following up many times.

So, i registered a complaint with complaint number:[protected]. I have called the customer care till now 6 times regarding this complaint (17th may 2018, 12th june 2018, 16th june 2018, 19th july 2018, 26th july 2018, 28th july 2018). On 26th july 2018 i was told that the rework as part of the warranty is approved and will be executed by end of july 2018. However nothing has been started nor a call from them. Every time i call them they say that they will call back but no call has come till now from 26th july.

I went with asian paints services assuming it to do a quality and responsible job and paid a premium price and have gone with royal aspira. The execution of the painting job got delayed by a month and that too with too many follow ups.

Overall i am very disappointed by the initial work done and also on the rework status which has not commenced till now. The team is very un professional and also the customer care who gave only one answer that they will come back to us in a day but no one came back to us.

Request asian paints team to look into this immediately and give us a response and also fix up the rework issues.

Sir
Mera dealer code 660921 (Chaman marble centre) hai.
Mein last 6 months se aapke tso se pareshan hu
Mere na kehne per bhi mujhe bina order k baar-baar billing kar rahe hain,
Wo aapne target archive karne k liye mujhe unnecessary baar-baar billing kar rahe hain
Ya ye mana jaaye ki company ka maal market mein nahi sell ho pa raha hai, isliye wo
Bina order k maal ki billing kar rahi hai
Jiski vajah se mujhe debit note lag rahe hain
Iska responcible kaun hai?

I bought Asia Paint Lethal Proof Exterior Emulsion (APEX ULTIMA) from Bharat Paints & Hardware, Dhobighat X Road, Saidabad, Hyderabad on 09/06/2018. They supplied me the paint with wrong base paint (photos enclosed). After complaining since last 3 weeks no action has been taken, no reply and no return. As the product was mixed with wrong base, the color shade got totally changed.
Please let the supplier take action so that I would get better response.

I need dealership in our area sujangarh-331507 our market is grounded in 5-7 km and population above 5lacs and i already work nerolac paints but i want to work with asian paints i sell aproxx 25-30 lacs yearly and if i work with asain paints then my sale will be grow 20-30% but here is already one dealer (Tulsiram bhanwarlal) and one more dealer (Gautam trading co.) the admin of these firms are same so they allay to our asianpaints depot managers and other sales officers for not making other dealer as soon as possible plzz contact me my contact no.[protected]

As I am writing this email I really hope someone in Asian paints show some kind of customer service and resolve my issue. I have raised atleast 6 complains through customer care but no one has responded so far.
I really find it hard to digest that company as big as yours just don't care about the customer service. Every time I call customer care the only response I get is "this time someone will surely call". I am still waiting for that call. The only reason I can foresee for not getting enough attention to my complain is that the work done at my place was not of high value.
But I guess as a customer, no matter how small the work was I expect value for my money and hence I am writing this email.
I got some portion of may interior wall painted from ezycolours in chennai. I am from a area called sholiganallur and my customer Id is 15876440. The painting is done so poorly that the paint is fading and I can see the base of wood and ply which was painted. I have raised the issue with Mr Prabhakaran but he is of no help. He only called me till the payment was pending and once I paid the whole amount he didn't even care about the issue raised.
After I send the pictures of work done, Mr Prabhakaran is telling me that it was informed to me that water based paint will not cover wood properly and even knowing that fact I asked him to goahead with water paint. I find that hard to digest

I then called the head office and got number of my Jayakumar. It was told to me that he is the area in charge. I spoke to him and he told me that he will speak to mr Prabhakaran and will get back. I am still waiting for the call.
I am sure being such a reputed company I will surely get one person who can help to get my issue sorted.

I am attaching some pictures for reference.

We did an internal colour of my house using Asian paints Royale brand, before applying the colour we applied putty and Primer also from Asian paint before applying Royale colour on the wall at around 5 months back. Now white patches are appearing on every wall, A white dust layer covers the whole wall, if we rub the wall with hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using premium quality Asian paint colour. If I need to re-paint my wall then it is removing the colour, applying Primer and applying colour again and every step requires labour cost. We have applied this on a newly build construction, so there is no point of damp wall or water leakage.
I would request if your representative can visit my place to have a look and sort out the issue. We have taken the colour from "MA TARA Paints" (Dealer of Asian Paints). My address is as below

Barun bhattacharyya
176, s. C. Chatterjee street
Konnagar, Hooghly
PIN - 712235
Mob - [protected]

This is to hilight the cheating done by Asian Paint and their contractor ACCM Services.
I opted for my home painting and veneer polish through them. I was impressed with the professionalism and quality of work until today when I found I was being cheated.
I have paid entire money advance for veneer polish PU Aquador which is a premium finish product. Today post application I asked the guy who was polishing and saw that product being used was Melamyne Gold which is much cheaper and inferior to PU aquador. On catching this theft and raising a question with my relationship manager Dominic he started lying saying we will apply PU aquador as top coat, whereas I had confirmed earlier that the polish has been done and this is the final finish. Didn’t expect such cheats in Asian Paint

I have purchased asian paints from Sri Sai Ram Paints (Dealers in Asian Paints) Hastinapuram Mainroad, Hyderabad, but it was duplicate the paint falling from walls why it is defect find and rectify as early as possible. the photos are example only so many defects are in house kinldy rectify it.
K. Harikrishna
6-5-292 Self Finance Colony
Vanasthalipuram, Hyderabad - 500 070
Mobile: [protected] & [protected]

Sir I'M Dealer of paints division in meerut And i have to take Asian Paints Dealership And there is no response I call tollfree number many times but they Are not giving correct response
Kindly requesting you please check what the condition behind it its humble request plz Go and check the problem .
Contact Number -[protected], [protected]
please see it and as soon as possible solve my problem ... and your tollfree number Response it very Bad By mistakely i rate 5 star .

I had given order for putty and Internal paiting works for my home.

I have been facing hell with Asian paints in terms of quality/Timelines of the work, which is not as par of commitments with the marketing people. I clearly set my expecations on the work quality to the marketing person before commiting itself. The kind of services/professionalism/timelines they had provided was worst and i strongly feel we will get good quality work with the local vendors with lesser price (30% less).

Quality

Putty Finishing - Worst, i can give negative rating if permits
Paiting - Average, I am giving this ratomg after taking corective actions.

Timelines
- I think the work started on Apr-2018 3rd week and stil they didn't complete fully
- My kids had to stay at home with out schooling for 3 weeks due to the delays

Money
- Premium charges (30%) extra compared to local vendors stating the reasons as Quality, Timelines, Hasslefree. Almost i visited the site once in 3 days.
- Paid initial amount on 18-Feb. Enjoyed the interest till the work started
- Work started on 3rd week of Apr. This is as per my wish. They took almost 2 months. Still there are patches to be reworked.

Finally, they cheated me with false commitments and the outcome of the work is not par with the expectation and ruined my dreams.

On various occassions, I had requested for measurement sheet, but the same were nor shared to us. Only Lumpsum rooms wise area of wall & ceiling were provided. Charges of POP were taken for very high quantities whereas our flay was not having any repair job and entire earlier paining were in perfect conditions.

Even after making the payment in advance, the discount as per company policy were not passed on us, particularly for wall paper and Texure. It was given only @ 15 % flat on paint, wall paper & Texure paint. Total amount of billing is more than 2 Lakhs. We understand that there is policy for additional discount after certain amount of billing.

Generally, after completion of job, we understand that asian paint provides deep cleaning facilities. This was not provided to us.

Response from executive is also not upto the mark even after making any request.

Name : Manoj Bhagat
Address : 903/ quiescent Height, Mind Space, Malad (West) Mumbai 64
Contact No - [protected]
Client No - NA

Hello,

On behalf of Bajaj Builtech Pvt ltd team, I would like to inform you that I am one of your regular customers but this time your company showed me a very high level o[censored]nprofessionalism as I tried calling so many times but there was no response.As a head of north India (Titu philip)he should take care of all the customer needs.It didn't happen once, I also tried calling his assistant (Anuj Sharma)he also didn't respond. I have given 1 lac rupees in advance and my work is stuck as there was no material provided to me on time. Also it was guaranteed that if the material was not delivered to me on time my money would be returned before 5th of July 2018.We have a big occasion coming up at our house but because of this delay we are in a big trouble, If this is continued I am guaranteeing you your company will have a very bad reputation.we have been with your company for almost 20 years and completely rely on your company but just because of these two employees, your company is building a very bad reputation.

I hope I will get a positive and quick response.

Regards
Sujeet Bajaj

Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]

Hello all, I have been a loyal customer of Asian Paints for the past 7 years, I have time and again received great service from other paint dealers, which is one of the main reasons I buy Asian Paints. But to my surprise, I am receiving very poor service, fake quotes, bills and poor quality paint from your dealer ( Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]. I have made purchases in lakhs from this dealers. The Proprietor ( Mr. Alva) of this dealer is very rude, and arrogant in his service. Initially he gives very low quote and while he prepares the bill he hikes the prices. Also he never gives the taxed bill. Also there is lot of tax devious in his billing system. Also there is counterfeit base paint to manipulate the prices. This unethical issues was raised by the local painters and contractors many a times in his shop. I hope you would look into this matter and conduct a proper investigation on the fake, quotes, bills, tax devious and on counterfeit paints. Your faithful customer, Anil .

My house painting work is been pending since 2016 despite of continuous calls to the office and to supervisors our work is still pending till date. Every time they came they saw the condition keep one brush and went to bring some other thing and never turn up again after another call they came kept something else and went again with the excuse of forgetting something and didn’t turn up again. Lately I launched a complaint with the customer care with a person named SWEETY on 18/05/2018 and I was given a complaint number[protected] and she said that I would receive a call within 24 hours. 24 hours went 48 hours went but I didn’t get a call finally again I went and again called them back and they again said a simple “SORRY” and you will recieve a call in 24 hours. 2 weeks have passed and their 24 hours is still not over.

Getting back on my point that there was painting done and many a places you can actually see the wood panel and there’s only one coat of paint. They had said before the contract that they will put 3coats of paint where did the 2 coats go????? There was water or air bubbles appearing on the in the kitchen, outside the kitchen, under the hall and bedroom granite they came scraped the paint put lambi and went and never turned up again. Even the hall grills aren’t painted fully the lower part is still left.

I thought that giving my house contract to Asian paints for painting I will get better quality work and with perfection and precesion but this isn’t what I feel it was supposed to be. After such a bad and disappointing experience I don’t think I should ever recommend Asian paints to anyone.

I request you to please get my painting done or give me a refund of my money.

I am currently repainting my indvidual house in bangalore and have always trusted and used asian paints for the same. I am buying the material from suresh hardware in banashankari 2nd stage bangalore. As a part of the painting i have a desginer wall about 145 sft in the living room which i wanted to change to new design and gave the workorder to your company personal nimith kumar. However the work started after a delay of one week and was given the reasons that asian paints personnel were busy and thus had to use the services of other painter and since it was ramzan he was busy. However the work started and the base was done while the design was delayed again and when he started the design in the eveing around 8 pm he stopped as he was unable to get the design he wanted and said that enough lighting is not there and that he would come next day. He had done a sample which was totally shabby and different from the one we chose. I informed nimith of asian paints. He said he will take care and later told me that the design which i chose would not come exactly that way and will be different and offered combing design as alternative. Since i wanted only that design i said i wanted to cancel the order if my requirement is not met. He said the order cannot be cancelled and that i have to speak to his boss who is the owner of the suresh hardware mr. Suresh whom i know well as i have purchased paints worth 70k from him. However i wanted to express my disappointment and would like to get fair justice. Hence this mail

Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]

Hello all, I have been a loyal customer of Asian Paints for the past 7 years, I have time and again received great service from other paint dealers, which is one of the main reasons I buy Asian Paints. But to my surprise, I am receiving very poor service, fake quotes, bills and poor quality paint from your dealer ( Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]. I have made purchases in lakhs from this dealers. The Proprietor ( Mr. Alva) of this dealer is very rude, and arrogant in his service. Initially he gives very low quote and while he prepares the bill he hikes the prices. Also he never gives the taxed bill. Also there is lot of tax devious in his billing system. Also there is counterfeit base paint to manipulate the prices. This unethical issues was raised by the local painters and contractors many a times in his shop. I hope you would look into this matter and conduct a proper investigation on the fake, quotes, bills, tax devious and on counterfeit paints. Your faithful customer, Anil ( [protected]).

This is regarding contract # 13879231

I would certainly agree with most of the feedbacks given here about asian paints home solutions.

These guys are simply sales people who have no knowledge about the process/technical details.

They tend to play on words like "on-time delivery", "money back guarentee", "warranty support"

(Which anyway you will not get) and blatantly compromise on quality after having charged a premium.

Local contractors who charge much less than these guys are much better in their competence and service during and after the job.

In fact, asian paints simply hire a local contractor and provide so called trained painters from their
Regional service provider (In deccor solutions delhi) and put the complete onus on them with no supervision from asian paints.
In a nut shell, you are being charged for all the over heads with the actual work and key decisions at ground level taken by the painter.

While, to my dismay and with all the hasles i underwent, this is what was observed in the work undertaken by asian paints: -

Their hired local contractor comes to provide the painters with the required materials

Everyday, the painters are all by themselves with no supervision and no auomated machines which they claim they will use neither by
The contractor nor asian paints personnel

The painters take short cuts by not allowing adequate drying time, missing spots, compromising on the number of coats painted etc

Agred to get one room completed as sample in 7 days, but only first coat they were able to complete in 10 days and upon asking asian paints said
Sir delay is due to your side of not completing pop repair work, whereas in actial they themselves started wall work on 9th day and no delay from my side.

As per agreement on mail deepak kumar (+91-[protected] / +91-[protected]) from sales team agreed to have 6 painters on site with overtime till 9 pm so that work will be finished on time.

But only 4 labour they sent and kept asking for more and more advance, despite of giving 1, 20, 000 inr asian paints have done work of approx 60, 000 only
And keep on asking more advance, when i asked to send more labour and get overtime done, they simply stopped work and now i am left to only escalate and go legal.

In conclusion, asian paints does not provide you on time painting, quality service and warranty service. They simply charge you a premium for the brand name
And cut corners when it comes to the actual work.

P. S. People who wish to undertake painting work through asian paints please feel free to write to me here for any advise/suggestions. Note that i have proofs
To support every claim made above, which can be shared separately, if need be.