Asian Paints Complaints & Reviews

Kuber
Cell [protected].
Dealer. Shilpa agencies.
It's highly irritating the response from asian paints brand.
I have selected 8299 ultima protect but they have delivered 20 litres white base colour.
The painting labour not aware of colour and applied completely.
As am not at site couldn't find the mismatch initially.
This have been taken up to dealer shilpa trichy. Dlr informed me to check with company. Still no answer.! Pdn

We are from thane. Recently, we got our home painted with asian paints from your dealer in vartak nagar, thane and the output was extremely good. Painted glow paints on the ceiling of bedroom having pictures of moon and stars which turned out to be waste of money. The painting done on the ceiling doesnt glow at night except for a few stars.

We are aware that asian paints is a reputed brand but this irresponsible act of the painter has ditched our good opinion on your reputation. We request your immediate attention and action please

Sir i have given contract to asian paints to paint our house last april. 2017 job was accepted by radiant enterprises 230/15 sri rangadhama 9th main road 5th cross jaya nagar bangalore 560011. Tel[protected] /26565252. They still remain unfinished to bath rooms in our house located at g2 maple hara vija apartments ittimadu banashankari 3rd stage bangalore 560085. Inspite of calling several times they promised to do the work but no body came and did the work.2 bath rooms work remain unfinished. They have have collected full amount vide cheque nos 024457 dated 28.04.2017 drawn on bank of india and fors 62500/- another cheque rs 77000/- drawn on boi vide cheque no 024456 dated 20.04.2017. They asked to pay us rs 11500/- directly to subcontractor by cash. On good faith we have paid money. Till date (As on 10.03.2018) two bath rooms not painted

I have booked for asian paint ezycolour consutancy @home on 21 feb2018 and appointment date 02.03.2018 @ 10.00 am as on schedule date i received sms on my mobile on 01.03.2018 and i dept to pune from ratnagiri which is 300 km but non of your representative reached to my address this is very bad experience from your staff please take serious action regard i waste my time and thousands of money due to your staff negligence

Hi asian paints team,

Recently, we got our home painted with asian paints and the output was extremely good but for one of the wall which turned out to be a disaster.

I am attaching the picture of the output and the actual image found in your website which will better explain what we are trying to say.

We are aware that asian paints is a reputed brand but this irresponsible act of the painter has ditched our good opinion on your reputation.

Please check the pictures attached and let us know if the output is what it will be like or it was a mistake done by the painter.

As a customer we request your immediate attention and response please.

On 5th april 2017 i got a waterproofing and paint work done through asian paints for which i paid 5000. I was promised and told that our products can manage any kind of water seepage and in case it fails than the entire money will be refunded back. I got it done through asian paints because i have heard that this company is strong on customer promises. On in dec the water seepage came back and per warranty i reached out to asian paints for the same. It took them 1 month to assign an officer and that too after registering complaints on linkedin and various emails/calls. Then it took them 1 month for the testing and assigning a labour for re-work. Since their product failed they are telling me that the refund will not be given since this was because of the seepage and not because of their product. The seepage has always been on the wall and just for minting money they sold me their product and services and now when their product failed the blame is being put back on me. This is a case of fraud & cheating. I am going through mental torture because of this company. I have to take so many leaves from office, continuously chase the company for my money despite warranty. I need your help in getting my refund of 5000 and additional 20000 for all the mental torture and harrassment. I have to take leaves from office which impacted my productivity and increment. Please file thia consumer complaint. Thanks. Himanshu. [protected]

Asian paint dealer details : balaji traders hardware and paints, a. S. Rao nagar, main bustop, hyderabad 500062.
Product code : 0027
Product name : royale luxury enamel wood & metal base coat
Manufacture date and batch : 07/2014 a14
Complaint : selling of expire products
Action need from asian : to be clarified why asian not mentioning the product shelf life in can. It mentioning shelf life as 3 years in web site data sheet only.
How the customer know that product what he purchasing is good or not.
Aisian paints representative present at shop : mr mohan
Date of purchase and incident occur :[protected]
Details of complaint and loss caused by the asian paint dealer that too in presence of manufacturer representative present that time at shop representative name : mr mohan.
I purchased 1030 rs paints on above dealer in that 2 lts of royal luxury enamel wood and metal base coat (Product code 0027) is one. The manufacture date 07/20114 / a14.
Morning i purchased paint and handover to my painter to start the grill painting. When after noon i came painter showed the paint more than 20 % bottom was become solid. Then the second can we opened that also same condition. Then i checked manufaturer date and your data sheet and it was known that paint shelf life is only three years. Then i gone shop and asked him to return of money or good paint. Then dealer explained that asian will not pay money so i cant either i can exchange or return money. On questioning the dealer why you are selling the expire products then he said paint self life four years. Then on challenging this he introduced the asian representative present at that time at shop mr mohan. He advised that sir nothing will happen just add some water ad mix it apply. When i showed him mix instruction that this primer not supposed to mix with water when used on metal surfaces. He replied that instruction will print like that but i am representative of asian and nothing will happen. Whether it is true or not asian people will know better. Ultimately i did not get new product or refund my money by the dealer. This was happen infront of mr mohan aisan manufacturer representative and in authoirzed dealer. I want to know one more thing now i appied to my ms grills the expired paint may be it will not stay more months can i apply next year oil based enamel on this surface or not

Resolve with asian paints why they are not printing expiry date on paints. Shelf life they are mentioning in data sheet. At least they have to write shelf life on paint can.in this nothing is mentioned about shelf life product name and code : 0027. Please take necessary corrective actions to avoid loss of any other customer with asian dealers like me.
Clarify if you need any more details let me know my email id : [protected]@yahoo.com

I have registered a complaint about the defective product over phone on 11th february 2018 and i have received the complaint number as [protected] by sms and was promised that someone will contact me within 48hrs. Since no one contacted me by 13th feb'18, i have again called the costumer care enquired about it. Then i was promised that some one will definitely contact me on the same day. I have waited 6 more days for some one to listen to my issue. Nothing happened unfortunately. To my amazement, today (20th february 2018) i got an sms from you saying that "dear customer, with respect to your complaint no.[protected] is closed"!! Is this the standard of their customer care service?

Now my issue
I have repainted my house using royale atmose about 8 months ago and now the same is getting peeled off from the surface. Details of shop from where the paint was purchased, details of the painter, quantity etc.. Had been provided at the time of registering the complaint.

We got the services of asian paints on 2016, for full renovation, from water proofing to textured painting. We have been assured that we won't get any trouble for years but within 6 months the paint has started chipping off from the walls. My whole family has been trying to contact the agency for this issue but no one bothered to get back to us. I tried contacting for a new project and within a day i got a call for new project.
What the hell is this, what do you people consider your customers!!!
Fraud people you are

Reference to complaint[protected]
Sir,
We have communicated the claim of rs.73028/- however you have agreed to pay only rs. 24000+rs. 4000 total rs. 28000/-
The cost is too small if compared with the actual loss and delay. However still we have trust on the overall quality of paint.
Considering this as an exception, we are accepting the settlement amount aas rs. 28000/- and we are herby withdrawing the case subject to payment of an amount
Of rs. 28000/- through m/s porwal paints amravati. Please clear the issue early so as to enable us to settle our accounts with m/s porwal paints.
Thanking you.
Chetana kulkarni
Hemant kulkarni

Hi,

I have done full and
Final payment rs. 1, 65, 000 but the service provided by asian paints is pathetic. Firstly they
Committed to start the work from 7th january but instead they started it on 9th january. No
Customer relationship manager ever visits my place for supervision, nor does he call me to stay
In touch. Only two workers are being sent. They work for 4 hours and leave and sometimes...

I took home painting service from asian paints. They have committed on time delivery or money back, and so many staffs. The work started on 26th dec 2018 and they have committed to complete by 31st dec 2018. The work has not yet completed.
Their painter are unprofessional and no expertise. He painted a texture 3 times and all the time it was a mess. Site supervisor never come on time. He told he is going to arrange a different painter but he did not arrange and not evern informed that when they are going come. Its almost more than one month the painting work not completed.
This is worst experience ever. Even customer care also not cooperative.
I complaint but the lady who took the complain did not submit it. Just bluffed that she took the complain.
As it is more than one month, i have lost all faith from asian paints.
I have given them contract because of a big and renowned company. But they are completely fraud. They tool all 32000 before the painting work started.
I am going to lodge a complain in consumer court now against them.

We have given a cheque of rs.20, 691 for painting the iron gate and staircase railing with epoxy paint on 5th of january. We were assured that the painting would begin on the 8th. Only the supervisor came that day. On 9 th the painters came at 10.30am. They started to tape some newspapers. We repeatedly questioned them about the prep work. No sanding was done. No removal of old paint. They went for lunch at 1 pm and resumed to stick the newspapers at 2.30 pm. We had an argument and they packed and left. Our cheque was promptly cached on the 9th. We called the asian paints helpline on 12th and registered a complaint for the refund of our money. We waited 10days and were calling everyday since the 22nd. They keep assuring us that the service team will get in touch with us but till today we have not been contacted. It is shocking that such a big company can be so fraudulent. Kindly do the needful and refund our money.

I had contracted asian paints to paint my house. The work was split into two parts of waterproofing and painting. The agreement was that the waterproofing would be done between 9-nov-2017 and 12-nov-2017, and painting would be done between 12-nov-2017 and 25-nov-2017. The amount was paid in full before commencement of work.

However, the work was not completed on 25-nov-2017 and after several follow-ups, the work was completed on 30-nov-2017. Follow-up was required because several areas were left unpainted, though painters declared that painting was completed. This is because supervision was not done properly.

Because of the delay, i was eligible for a rs. 6000/- refund (As per my signed agreement with asian paints), which i notified in writing to asian paints. Other than rude calls from the csr, the matter has not been settled for almost two months.

My ticket number is [protected] and apehs complaint number is[protected].

Last week i received the call from mr. Bhaumik and he told that our warranty for the same is expires but want to tell you that before our approval for the work carried out we had asked him that what is the time period for this moisture treatment and at that time he told us that for the color the warranty is for five years and for the moisture treatment (For which they charged us separately) the warranty is of three years and now they are refusing for the same.

1st they told us that the said issue is not covered under warranty but when we took up the matter higher authorities now they are refusing on the ground of that warranty is expired.

So surprising from such type of cheating from such a big company like asian paints... The employees of the company also changes their color like the company's products.​ (Before taking the orders and after the payment is made)

I have done my flat painting and damp treatment by asian paint in the month of august'2017. But i am really disappoint because of inspite of spending so much money i have not got any solution from asian paints. Engineer came to my place and as per his advice first damp treatment done in bathroom and in two bed rooms walls. After 4 months again damp is visible in really bad manners, even other wall also effected after this paint.

I need some the permanent solution of this issue and as per asian paints agreement problem should be resolved totally free of cost.

Dear asian paints, i raised the complaint on 26th sep'17 regarding asian paints dealership for shree aandavar traders, jari kondalampatty, salem - 636 010.
After registered the complaint, one of the asian paints representative visited our shop and promised that will confirm the dealership very soon and requested us to wait some time. But still there is no update with them and not responding well. As of now, we are dealing other competitor paints which moving well. Eventhough we believe the quality and reputation of asian paints. So we are very enthusiastic to get dealership of asian paints. Please resolve the issue soon.

Regards,
Ganesh

Please refer the registered complaint from adv chetana kulkarni and hemant kulkarni. We have suffered heavy loss due to change in colour shade. Company senior representative has visited the site and agreed to compensate loss. However no response is received thereafter. Paint has been purchased from m/s porwal paint house amravati maharashtra. Statement of loss on account of repainting due to colour chage has been emailed to m/s porwal paint house. Please settle the complaint.
Adv chetana kulkarni ([protected])
Hemant kulkarni ([protected])

Dear sirs,

In july / august we had our flat completely repainted by the above company.

There were two representatives, mr dhanasekar and mr. Akash who were

Coordinating the work. We settled every thing. The cost was about rs 90, 000.

In early october noticed that on one of the walls, the paint has bulged out and

A hairline crack line running from the ceiling.

Had repeatedly been calling the above two gentlemen, and every time they

Promise to come and see the damage, but till date no one has come.

This is surely not the kind of service we expected from representative of asian

Paints.

With this kind of after service how can we recommend asian paints to our

Friends and relatives.

Please do not push us to the wall

My name is bob lazarus

Address josada apt, 10 bank street. Kilpuakl. Chennai 600010.

Contact [protected].

On 20th nov registered with asian paints office, mumbai to paint my house at chennai and got a reply that that a business associate will meet me on 22nd whose details will be sent to my registered phone no. As well e mail id. But no message was received. A local person contacted me and visited the house. I placed order for painting royal atmos in 2870 sq ft and tractor emulsion 1587 sq ft. While handing over an advance cheque for rs. 30, 000/- to the person i contacted their customer care stating that no information has come from asian paints that he is their representative. I got a reply that i would get the information soon. Nothing has happened. When i tried colour tones (A part of asian paints), i learnt the number given in wth website belonged to a private person and not colour tones. I tried to contact their (Asian paints) regional office, nungambakkam and found all the numbers given in their website are not in service. Finally i called again their customer care no., mumbai whose response was as bad as government office. They asked me to contact in the morning without even heeding my complaint and concern of having given a cheque for rs.30, 000/-. Even after making an advance payment, i am made to run from pillar to post to verify whether asian paint has acknowledged my order and receipt of advance.