Asian Paints Complaints & Reviews

We did an internal colour of my house using Asian paints Royale brand, before applying the colour we applied putty and Primer also from Asian paint before applying Royale colour on the wall at around 5 months back. Now white patches are appearing on every wall, A white dust layer covers the whole wall, if we rub the wall with hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using premium quality Asian paint colour. If I need to re-paint my wall then it is removing the colour, applying Primer and applying colour again and every step requires labour cost. We have applied this on a newly build construction, so there is no point of damp wall or water leakage.
I would request if your representative can visit my place to have a look and sort out the issue. We have taken the colour from "MA TARA Paints" (Dealer of Asian Paints). My address is as below

Barun bhattacharyya
176, s. C. Chatterjee street
Konnagar, Hooghly
PIN - 712235
Mob - [protected]

This is to hilight the cheating done by Asian Paint and their contractor ACCM Services.
I opted for my home painting and veneer polish through them. I was impressed with the professionalism and quality of work until today when I found I was being cheated.
I have paid entire money advance for veneer polish PU Aquador which is a premium finish product. Today post application I asked the guy who was polishing and saw that product being used was Melamyne Gold which is much cheaper and inferior to PU aquador. On catching this theft and raising a question with my relationship manager Dominic he started lying saying we will apply PU aquador as top coat, whereas I had confirmed earlier that the polish has been done and this is the final finish. Didn’t expect such cheats in Asian Paint

I have purchased asian paints from Sri Sai Ram Paints (Dealers in Asian Paints) Hastinapuram Mainroad, Hyderabad, but it was duplicate the paint falling from walls why it is defect find and rectify as early as possible. the photos are example only so many defects are in house kinldy rectify it.
K. Harikrishna
6-5-292 Self Finance Colony
Vanasthalipuram, Hyderabad - 500 070
Mobile: [protected] & [protected]

Sir I'M Dealer of paints division in meerut And i have to take Asian Paints Dealership And there is no response I call tollfree number many times but they Are not giving correct response
Kindly requesting you please check what the condition behind it its humble request plz Go and check the problem .
Contact Number -[protected], [protected]
please see it and as soon as possible solve my problem ... and your tollfree number Response it very Bad By mistakely i rate 5 star .

I had given order for putty and Internal paiting works for my home.

I have been facing hell with Asian paints in terms of quality/Timelines of the work, which is not as par of commitments with the marketing people. I clearly set my expecations on the work quality to the marketing person before commiting itself. The kind of services/professionalism/timelines they had provided was worst and i strongly feel we will get good quality work with the local vendors with lesser price (30% less).

Quality

Putty Finishing - Worst, i can give negative rating if permits
Paiting - Average, I am giving this ratomg after taking corective actions.

Timelines
- I think the work started on Apr-2018 3rd week and stil they didn't complete fully
- My kids had to stay at home with out schooling for 3 weeks due to the delays

Money
- Premium charges (30%) extra compared to local vendors stating the reasons as Quality, Timelines, Hasslefree. Almost i visited the site once in 3 days.
- Paid initial amount on 18-Feb. Enjoyed the interest till the work started
- Work started on 3rd week of Apr. This is as per my wish. They took almost 2 months. Still there are patches to be reworked.

Finally, they cheated me with false commitments and the outcome of the work is not par with the expectation and ruined my dreams.

On various occassions, I had requested for measurement sheet, but the same were nor shared to us. Only Lumpsum rooms wise area of wall & ceiling were provided. Charges of POP were taken for very high quantities whereas our flay was not having any repair job and entire earlier paining were in perfect conditions.

Even after making the payment in advance, the discount as per company policy were not passed on us, particularly for wall paper and Texure. It was given only @ 15 % flat on paint, wall paper & Texure paint. Total amount of billing is more than 2 Lakhs. We understand that there is policy for additional discount after certain amount of billing.

Generally, after completion of job, we understand that asian paint provides deep cleaning facilities. This was not provided to us.

Response from executive is also not upto the mark even after making any request.

Name : Manoj Bhagat
Address : 903/ quiescent Height, Mind Space, Malad (West) Mumbai 64
Contact No - [protected]
Client No - NA

Hello,

On behalf of Bajaj Builtech Pvt ltd team, I would like to inform you that I am one of your regular customers but this time your company showed me a very high level o[censored]nprofessionalism as I tried calling so many times but there was no response.As a head of north India (Titu philip)he should take care of all the customer needs.It didn't happen once, I also tried calling his assistant (Anuj Sharma)he also didn't respond. I have given 1 lac rupees in advance and my work is stuck as there was no material provided to me on time. Also it was guaranteed that if the material was not delivered to me on time my money would be returned before 5th of July 2018.We have a big occasion coming up at our house but because of this delay we are in a big trouble, If this is continued I am guaranteeing you your company will have a very bad reputation.we have been with your company for almost 20 years and completely rely on your company but just because of these two employees, your company is building a very bad reputation.

I hope I will get a positive and quick response.

Regards
Sujeet Bajaj

Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]

Hello all, I have been a loyal customer of Asian Paints for the past 7 years, I have time and again received great service from other paint dealers, which is one of the main reasons I buy Asian Paints. But to my surprise, I am receiving very poor service, fake quotes, bills and poor quality paint from your dealer ( Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]. I have made purchases in lakhs from this dealers. The Proprietor ( Mr. Alva) of this dealer is very rude, and arrogant in his service. Initially he gives very low quote and while he prepares the bill he hikes the prices. Also he never gives the taxed bill. Also there is lot of tax devious in his billing system. Also there is counterfeit base paint to manipulate the prices. This unethical issues was raised by the local painters and contractors many a times in his shop. I hope you would look into this matter and conduct a proper investigation on the fake, quotes, bills, tax devious and on counterfeit paints. Your faithful customer, Anil .

My house painting work is been pending since 2016 despite of continuous calls to the office and to supervisors our work is still pending till date. Every time they came they saw the condition keep one brush and went to bring some other thing and never turn up again after another call they came kept something else and went again with the excuse of forgetting something and didn’t turn up again. Lately I launched a complaint with the customer care with a person named SWEETY on 18/05/2018 and I was given a complaint number[protected] and she said that I would receive a call within 24 hours. 24 hours went 48 hours went but I didn’t get a call finally again I went and again called them back and they again said a simple “SORRY” and you will recieve a call in 24 hours. 2 weeks have passed and their 24 hours is still not over.

Getting back on my point that there was painting done and many a places you can actually see the wood panel and there’s only one coat of paint. They had said before the contract that they will put 3coats of paint where did the 2 coats go????? There was water or air bubbles appearing on the in the kitchen, outside the kitchen, under the hall and bedroom granite they came scraped the paint put lambi and went and never turned up again. Even the hall grills aren’t painted fully the lower part is still left.

I thought that giving my house contract to Asian paints for painting I will get better quality work and with perfection and precesion but this isn’t what I feel it was supposed to be. After such a bad and disappointing experience I don’t think I should ever recommend Asian paints to anyone.

I request you to please get my painting done or give me a refund of my money.

I am currently repainting my indvidual house in bangalore and have always trusted and used asian paints for the same. I am buying the material from suresh hardware in banashankari 2nd stage bangalore. As a part of the painting i have a desginer wall about 145 sft in the living room which i wanted to change to new design and gave the workorder to your company personal nimith kumar. However the work started after a delay of one week and was given the reasons that asian paints personnel were busy and thus had to use the services of other painter and since it was ramzan he was busy. However the work started and the base was done while the design was delayed again and when he started the design in the eveing around 8 pm he stopped as he was unable to get the design he wanted and said that enough lighting is not there and that he would come next day. He had done a sample which was totally shabby and different from the one we chose. I informed nimith of asian paints. He said he will take care and later told me that the design which i chose would not come exactly that way and will be different and offered combing design as alternative. Since i wanted only that design i said i wanted to cancel the order if my requirement is not met. He said the order cannot be cancelled and that i have to speak to his boss who is the owner of the suresh hardware mr. Suresh whom i know well as i have purchased paints worth 70k from him. However i wanted to express my disappointment and would like to get fair justice. Hence this mail

Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]

Hello all, I have been a loyal customer of Asian Paints for the past 7 years, I have time and again received great service from other paint dealers, which is one of the main reasons I buy Asian Paints. But to my surprise, I am receiving very poor service, fake quotes, bills and poor quality paint from your dealer ( Maithri Hardware, Shahs Complex, Bendoorwell, Kankanady, Mangalore Karnataka 575002 Phone :[protected] Mobile :[protected]. I have made purchases in lakhs from this dealers. The Proprietor ( Mr. Alva) of this dealer is very rude, and arrogant in his service. Initially he gives very low quote and while he prepares the bill he hikes the prices. Also he never gives the taxed bill. Also there is lot of tax devious in his billing system. Also there is counterfeit base paint to manipulate the prices. This unethical issues was raised by the local painters and contractors many a times in his shop. I hope you would look into this matter and conduct a proper investigation on the fake, quotes, bills, tax devious and on counterfeit paints. Your faithful customer, Anil ( [protected]).

This is regarding contract # 13879231

I would certainly agree with most of the feedbacks given here about asian paints home solutions.

These guys are simply sales people who have no knowledge about the process/technical details.

They tend to play on words like "on-time delivery", "money back guarentee", "warranty support"

(Which anyway you will not get) and blatantly compromise on quality after having charged a premium.

Local contractors who charge much less than these guys are much better in their competence and service during and after the job.

In fact, asian paints simply hire a local contractor and provide so called trained painters from their
Regional service provider (In deccor solutions delhi) and put the complete onus on them with no supervision from asian paints.
In a nut shell, you are being charged for all the over heads with the actual work and key decisions at ground level taken by the painter.

While, to my dismay and with all the hasles i underwent, this is what was observed in the work undertaken by asian paints: -

Their hired local contractor comes to provide the painters with the required materials

Everyday, the painters are all by themselves with no supervision and no auomated machines which they claim they will use neither by
The contractor nor asian paints personnel

The painters take short cuts by not allowing adequate drying time, missing spots, compromising on the number of coats painted etc

Agred to get one room completed as sample in 7 days, but only first coat they were able to complete in 10 days and upon asking asian paints said
Sir delay is due to your side of not completing pop repair work, whereas in actial they themselves started wall work on 9th day and no delay from my side.

As per agreement on mail deepak kumar (+91-[protected] / +91-[protected]) from sales team agreed to have 6 painters on site with overtime till 9 pm so that work will be finished on time.

But only 4 labour they sent and kept asking for more and more advance, despite of giving 1, 20, 000 inr asian paints have done work of approx 60, 000 only
And keep on asking more advance, when i asked to send more labour and get overtime done, they simply stopped work and now i am left to only escalate and go legal.

In conclusion, asian paints does not provide you on time painting, quality service and warranty service. They simply charge you a premium for the brand name
And cut corners when it comes to the actual work.

P. S. People who wish to undertake painting work through asian paints please feel free to write to me here for any advise/suggestions. Note that i have proofs
To support every claim made above, which can be shared separately, if need be.

Painting was done in my newly acquired flat as per bp no.[protected].
Painting was left incomplete though as per the contract this should have been completed by 08/04/2018.
Contacted the associate mr. Tanmay daw many times over phone.
Very difficult to get him because always sounds elusive and at one time he conveyed through contractor mr. Abdullah, that this was not contracted for, whereas the whole newly built flat painting was contracted.
Some time bact he visited the flat and conveyed it will be attended in next couple of days.
I, being a senior citizen of 70 years age, can not chase him always because it is irritating on nerves.
I dont know whom to contact.

Within a year, the paint loss its colour from some part specially part over window. Its found that the paint peel off from
Its surface. We color the outer surface of our home in the last year in the month of may.in this year, after hot summer and rain is coming the paint loss is binding with the wall. So please send any official to look over the subject.

This is pertaining to the services assured under bp[protected]. The contract was finalized post completion of site visit by asian paints executive and sales representative on 28th april. This includes paint work for complete house along with highlighting few walls using stencil & wallpapers. I was assured that work will be completed in 2 weeks starting 14th may 2018. Though, i am satisfied with the paint work however, till date have not received the wallpapers even after multiple reminders to your sale and supervisor taking care of the task.

I am really disheartened and surprised by the unprofessional behaviour of your staff where in they are not reachable most of the times or making false promises around the fixing of wall papers. I was given different dates around resolution and this process has been going on for last few weeks. Work has been delayed by over 2 weeks now and is causing a lot of inconvenience.

Please understand, i planned my leaves and travelled to delhi to get the worked completed ontime. This was communicated clearly in advance to your sales team but in return i am receiving only false promises around timelines.

Request someone to pay attention and get this resolved on priority. This is indeed a shame to your esteemed organization.

Ask someone to call me on priority and discuss in detail.

Today's email to
'accm aphs'; 'hs0800009', cc'sumeet pandey',

Dear all

It is a challenging to work with asian paint. Promises made are not been delivered on. I had been following up on email and on calls with asian paints colleagues about the painting issues in my house since oct 2, 2017. I had shown the color issues of my house to mr, ram and sumit who had promised to come back to me immediately with a solution. There has been no action on it.

There was a warranty given by asian paint and the house started having color issues within 6 months of painting

Can someone look into my request and the several calls i made to asian paint colleagues. There is also no client call return protocol adopted... Which makes clients frustrating.

Request you to look into this matter.

Thanks

Nutan

From: "nutan bhushan zarapkar"
Sent: mon, 02 oct 2017 18:53:27
To: "accm aphs"
Cc: "hs0800009", "sumeet pandey", "bhushan zarapkar"
Subject: re: asian paints _ revised painting estimation _ nutan zarapkar _ 14065725

Dear asian paint team

I would like to request you to inspect my home for the newly applied color.

There are patches created and it needs immediate attention from asian paint

Can you please organize someone for its inspection

Thanks

Nutan

From: accm aphs
Sent: sat, 8 apr 2017 23:30:58 gmt+0530
To: [protected]@rediffmail.com
Subject: re: asian paints _ revised painting estimation _ nutan zarapkar _ 14065725

Dear ma'am,

As discussed please refer the attached revised quotation.

Regards,

Sumeet pandey

[protected]


On 07-apr-2017 12:48 am, "accm aphs" wrote:

Dear ma'am,


Please refer the attached revised quotation of painting work.

Thanks & regards,
Sumeet pandey
Sales associate,
Accm services,
Ezycolour home solutions service provider.
Ph : +91 [protected]

We did an internal colour of my house using asian paints royale brand, before applying the colour we applied putty also from asian paint and then applied royale colour at around 5 months back, now we are seeing every wall is getting moisture and white marks are appearing on most of the walls, white patches are appearing in every wall, if we rub the wall with our hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using high quality asian paint colour. It is a new construction so there is no point of damp wall, so i would request if your representative can visit my place to have a look and sort out the issue. My address is as below

Barun bhattacharyya
176, s. C. Chatterjee street
Konnagar, hooghly

Hi,

To whom so ever concern this is against my complain (090518e869) registered,

I have attached few pictures of my wall after painting within 2-10 days the condition of my wall.

There are few points i want to address:

When i was discussing about quotations for painting the guys named mr. Chandra sekhar called himself as a direct employee of asian paint where as he is vendor to asian paint through autostriping india pvt ltd.
Secondly he did not made the clarity on warranty terms i. E they only provide product warranty not service. (Has used out dated stock on walls)
Just to get the contract from me he even agreed to do all the cleaning related works which were not in quotation (Later denied to work).
The painting was never on time as he promised, just came on last day for supervision coz he has to collect final amount.
After complaining him about the painting issue he did not respond to it properly than i had to raise to customer care after which both his supervisor and he came to my house for inspection.
Now they want to do settlement when i said i will go to consume forum even now they are saying we will do the repair work but will be charging for putty coating if not will scrap those location where there is default and will repaint.
This is not a permanent solution and there behavior is not at all good they are just fooling customer.
Its because of asian paint i went for painting but after all this stupidity i want my money to be refunded i have also attached the invoice which mr. Chanda shekhar has shared me over whats app.

Kindly you guys take a decision and refund my money or i will go with legal action will escalate to very superior level even am gonna take it to social media platform now. The kind of service is nonsense these vendors playing around with customer money, time, sentiments.

You guys have no rights to give us trouble!!!. Kindly refund asap.

Will be looking ahead for some quick action.

I engaged asian paints home solutions for painting my apartment. With a lot of struggle after making the full payment in 1 shot, i got the colour suggestions from them just for the sake. I confirmed my schedule of start 10 days in advance.
Asian paints engaged unprofessional applicators and painters have completely spoiled the whole look and feel of the flat. It is pathetic execution. No proper monitoring and oversight in place. Multiple escalations have fallen in vain. I feel it's a waste of money and time. I would like to claim my complete money back with the damage made to my flat corrected. I urge people not to go with asian paints for painting solutions.

Inspite of receiving full payment on[protected] m/s asian paints denied to do the assured service in written format even after repeated alarm by me. After several phone calls my work is still pending and denied to do the proposed wall stencil work written on the customer copy given at the time of receiving full payment.
Hope for early resolve
Customer bp no. 15435880