Asian Paints Complaints & Reviews

Painting was done in my newly acquired flat as per bp no.[protected].
Painting was left incomplete though as per the contract this should have been completed by 08/04/2018.
Contacted the associate mr. Tanmay daw many times over phone.
Very difficult to get him because always sounds elusive and at one time he conveyed through contractor mr. Abdullah, that this was not contracted for, whereas the whole newly built flat painting was contracted.
Some time bact he visited the flat and conveyed it will be attended in next couple of days.
I, being a senior citizen of 70 years age, can not chase him always because it is irritating on nerves.
I dont know whom to contact.

Within a year, the paint loss its colour from some part specially part over window. Its found that the paint peel off from
Its surface. We color the outer surface of our home in the last year in the month of may.in this year, after hot summer and rain is coming the paint loss is binding with the wall. So please send any official to look over the subject.

This is pertaining to the services assured under bp[protected]. The contract was finalized post completion of site visit by asian paints executive and sales representative on 28th april. This includes paint work for complete house along with highlighting few walls using stencil & wallpapers. I was assured that work will be completed in 2 weeks starting 14th may 2018. Though, i am satisfied with the paint work however, till date have not received the wallpapers even after multiple reminders to your sale and supervisor taking care of the task.

I am really disheartened and surprised by the unprofessional behaviour of your staff where in they are not reachable most of the times or making false promises around the fixing of wall papers. I was given different dates around resolution and this process has been going on for last few weeks. Work has been delayed by over 2 weeks now and is causing a lot of inconvenience.

Please understand, i planned my leaves and travelled to delhi to get the worked completed ontime. This was communicated clearly in advance to your sales team but in return i am receiving only false promises around timelines.

Request someone to pay attention and get this resolved on priority. This is indeed a shame to your esteemed organization.

Ask someone to call me on priority and discuss in detail.

Today's email to
'accm aphs'; 'hs0800009', cc'sumeet pandey',

Dear all

It is a challenging to work with asian paint. Promises made are not been delivered on. I had been following up on email and on calls with asian paints colleagues about the painting issues in my house since oct 2, 2017. I had shown the color issues of my house to mr, ram and sumit who had promised to come back to me immediately with a solution. There has been no action on it.

There was a warranty given by asian paint and the house started having color issues within 6 months of painting

Can someone look into my request and the several calls i made to asian paint colleagues. There is also no client call return protocol adopted... Which makes clients frustrating.

Request you to look into this matter.

Thanks

Nutan

From: "nutan bhushan zarapkar"
Sent: mon, 02 oct 2017 18:53:27
To: "accm aphs"
Cc: "hs0800009", "sumeet pandey", "bhushan zarapkar"
Subject: re: asian paints _ revised painting estimation _ nutan zarapkar _ 14065725

Dear asian paint team

I would like to request you to inspect my home for the newly applied color.

There are patches created and it needs immediate attention from asian paint

Can you please organize someone for its inspection

Thanks

Nutan

From: accm aphs
Sent: sat, 8 apr 2017 23:30:58 gmt+0530
To: [protected]@rediffmail.com
Subject: re: asian paints _ revised painting estimation _ nutan zarapkar _ 14065725

Dear ma'am,

As discussed please refer the attached revised quotation.

Regards,

Sumeet pandey

[protected]


On 07-apr-2017 12:48 am, "accm aphs" wrote:

Dear ma'am,


Please refer the attached revised quotation of painting work.

Thanks & regards,
Sumeet pandey
Sales associate,
Accm services,
Ezycolour home solutions service provider.
Ph : +91 [protected]

We did an internal colour of my house using asian paints royale brand, before applying the colour we applied putty also from asian paint and then applied royale colour at around 5 months back, now we are seeing every wall is getting moisture and white marks are appearing on most of the walls, white patches are appearing in every wall, if we rub the wall with our hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using high quality asian paint colour. It is a new construction so there is no point of damp wall, so i would request if your representative can visit my place to have a look and sort out the issue. My address is as below

Barun bhattacharyya
176, s. C. Chatterjee street
Konnagar, hooghly

Hi,

To whom so ever concern this is against my complain (090518e869) registered,

I have attached few pictures of my wall after painting within 2-10 days the condition of my wall.

There are few points i want to address:

When i was discussing about quotations for painting the guys named mr. Chandra sekhar called himself as a direct employee of asian paint where as he is vendor to asian paint through autostriping india pvt ltd.
Secondly he did not made the clarity on warranty terms i. E they only provide product warranty not service. (Has used out dated stock on walls)
Just to get the contract from me he even agreed to do all the cleaning related works which were not in quotation (Later denied to work).
The painting was never on time as he promised, just came on last day for supervision coz he has to collect final amount.
After complaining him about the painting issue he did not respond to it properly than i had to raise to customer care after which both his supervisor and he came to my house for inspection.
Now they want to do settlement when i said i will go to consume forum even now they are saying we will do the repair work but will be charging for putty coating if not will scrap those location where there is default and will repaint.
This is not a permanent solution and there behavior is not at all good they are just fooling customer.
Its because of asian paint i went for painting but after all this stupidity i want my money to be refunded i have also attached the invoice which mr. Chanda shekhar has shared me over whats app.

Kindly you guys take a decision and refund my money or i will go with legal action will escalate to very superior level even am gonna take it to social media platform now. The kind of service is nonsense these vendors playing around with customer money, time, sentiments.

You guys have no rights to give us trouble!!!. Kindly refund asap.

Will be looking ahead for some quick action.

I engaged asian paints home solutions for painting my apartment. With a lot of struggle after making the full payment in 1 shot, i got the colour suggestions from them just for the sake. I confirmed my schedule of start 10 days in advance.
Asian paints engaged unprofessional applicators and painters have completely spoiled the whole look and feel of the flat. It is pathetic execution. No proper monitoring and oversight in place. Multiple escalations have fallen in vain. I feel it's a waste of money and time. I would like to claim my complete money back with the damage made to my flat corrected. I urge people not to go with asian paints for painting solutions.

Inspite of receiving full payment on[protected] m/s asian paints denied to do the assured service in written format even after repeated alarm by me. After several phone calls my work is still pending and denied to do the proposed wall stencil work written on the customer copy given at the time of receiving full payment.
Hope for early resolve
Customer bp no. 15435880

I have purchased 2 bucket of asian exterior damp proof primer... And when the painter started applying primer on the exterior wall, some cotton type material is emerging on the painted wall everywhere... It is like cotton blots. I have consulted the store from where i have purchased the primer. But they are not solving my problem... Please consider my request... My mobile no is [protected]...
Add-gaya, bihar, 823001.

I have ordered and paid for a large amount of waterproofing material from asian paints. I was promised the materials on the same day as the payment, which was not fulfilled. Then i was promised it next day, then agin the next day. Finally on the third day, they told me the materials had left from three mulund depot which is only 40 mins from house. Even after 5 hours the material hasn’t reached my house and the depot manager is so rude and unprofessional. I had to incurr 3 days extra charges for the workers waiting for the material.
Their such behaviour is suspected because we have not contracted the application work with asian paints for which they were quoting vulgar amounts. Owing to our denial to contract them the work, out of vengeance they have not supplied the material.

We had engaged asian paints for our house and work started on 14 april after making full payment. The painting work was divided in to repaint and fresh paint which was not explained properly and charged according to their own will inspite of our explaining our past experience with asian paints
The workmanship is not only very poor but workers not sticking to punctuality, not knowing their job, and bluffing by making wrong statements in r/o applying material like putty and applying paint coats. Cleaning part after work was disgraceful
All in all we are not satisfied with the work and grossly dissatified and determined not to recommend asian paints to any of my freinds, relations, neighbours

Hi,

With great disappointment we want to inform you that it is been four days that we hired asian paints for painting our full house, but till now we neither saw the asian paint supervisor nor the contractor coming at the site.
But as per the terms n conditions asian paint supervisor and the contractor should be visiting every alternate day and every day respectively.

Moreover every time we visit the place, the painters working at the site are sitting n chatting, the moment we enter they will start working.
They go for 2hour lunch.
They seem to be very unprofessional.
They are unable to answer the questions we ask about the status of work.
At few places awp is applied twice but most of the places it is done once. But to my surprise they simply deny and say that it is done twice.
These two labours seems to be untrained
They are doing the work just for the sake of it since they have nobody to look after. Why would they be taking the pain to suffice the brand name.
They are perfect example of work evaders, which is completely unacceptable from a brand like asian paints.
We have been telling them to cover the almirahs etc. Are we supposed to be standing there and guide them what is to be done? Are we paying for this?
Sanding is not happening as per process.
It is done at the middle of the wall n not done towards ground n roof area.
Make sure sanding should be done properly.
You guys have taken full payment in advance and in return this kind of service is delivered. This is just not satisfied.

We could have gone by any tom, dick n hary painter, but we chose asian paints for a reason but it is not justifying as per its name/brand.

Please see to it on urgent basis. Please emphasise more on the kind of workmanship we get.
Your early action will be highly appreciated.

Thanks and regards,
Anindita ghoshal monga
A73 dlf capital greens
Motinagar, shivaji marg
New delhi 110015
Site id - dlc1800492
Bp no. 15718178

Date of incident : 28 april - 2 may 2018
1. Labour quality is very poor.
2. Contractor used wrong color code & project site manager (Sanjay) didn't even bothered to check by themselves. I have informed him & he is still in the argument. Just visiting the residence, filing the papers,.. That's it.
3. Labour is not ready to clear any undulation of pop false ceiling & even wall as well.
4. Good labours are moved to private site of the contractor & poor labours are being placed at the site handled by asian paints.
5. I asked for the contractors agreement with asian paint which is not being disclosed.
6. I have used royale luxury (One of the premium paint) but it is really big pain to get the work done from asian paints.
7. No alignment, no quality with respective to brand name.
8. Sales person speak fantastic english, it seem asian paint team will do wonder at our home but this is really a very big mistake.

Request for repair & if not then refund (Work is still in progress).

I git my house painted last July... The work of repeated few times because the wall paint was feeling off, walls was getting fungus and turning yellowish. Despite many complaints they problem remains unresolved. More than 2 walls are having same faults repeatedly.

I have paid 70, 000 for this paints assuming the brand name and now I regret my decision. I could have done this is half of the price

Hello asian paints...

Your dealer named vikas jain..
Paint house providing wrong localite unprofessional painters.
Recently in march month i approached him and did a enquiry about thorough professional asian contractor to work at my place.
He provided me with one localite unprofessional painter named as aryan ghansoli instead of professional asian contractor.
He wasn't skillful atall.
I have purchased 15+ k aspira material from him.
And after continuous follow ups also he is not giving me the professional painter.
I want asian company to remove his dealership.
As this kind of fraud given me mentally agony n pain.
I had taken ur ezy home consultancy from shahrukh @rs 1800.

Infact of all this queries nobody is looking into this matter.

I want strict immediate action on paint house asian dealer.

Thanks.
Aaradhya.

I have been chasing asian paints for waterproofing and painting of my flat in mulund since last 3 weeks. First they gave an appointment and did not turn up. Second time they came but the person visited said he will have to send the waterproofing expert and said he would do so asap but did not bother to call or send the next person. Call center goes into voice recording, says all executives are busy and they have noted the number and would call back. But nobody calls back. Twice i got to speak after many attempts, they said they will call back after talking about my problem internally, but never called back.

Professional and highly reputed asian paints accepting such low standard of call center is surprising. The question is how to get their good products and services through these low or unconcerned call centers..

Asian paints representative visited on[protected] with regards to home painting. He said the house also needs to be seen by his waterproofing counterpart as my house is having some leakage problem too. He said he will pass the message and the waterproofing person would visit my house. One week has passed and i have not got any call from him or his colleague. Calls made to call center also is not getting responded. Recorded message says all the executives are busy and they have noted my number and would call me back, however no one calls back.

It was surprising to know asian paints with so huge reputation and standing in the market also known for professionalism is accepting such such standard call center for handling their customers.

Biggest frauds!! Never take their services!!
Had hired them to fix seepage in my house. After charging enormous amount the quality was so poor within 3 months seepage started coming again. Have been calling them since 20th feb 2018 to get it fixed as it is still under warranty. Today it's been 2 months and all i have got is my complaint being transferred from 1 guy to another with no solution. Every week i am told it will be fixed this week but that week is yet to come. Horrible fraudsters! Should be booked for fraud!

Respected sir,

With reference to my customer bp no. 14624334, kindly note that:
• work is not being done properly.
• they started the work 3 months ago.
• till date, peoples not completed the work and windup their setups.
• technical person of asian ezy colour was called a month ago, he inspected and said the pending work will be done within a day or two.
• your person quoted for extra work and received cheque. Before starting the work, denied to do work and instructed me to stop payment the issued cheque.
• no response since then and neither work being done.
• concerned officials not receiving my call.
• complaint lodged vide complaint no.[protected] dt. 17.02.2018.
Kindly advise.

Regards,

Rajiv jain

I had got my house painted through asian paints. They provided the complete solution for home painting, water proofing and color consultancy. This was done in last april 2017. Now within a year when there are bubbles on the wall painted by them they are not rectifying the problem but saying that its due to external water seepage. Its an extremely unprofessional behaviour from asian paints and inspite of my numerous calls to the service personnel they do not pick up the calls or call you back. If i had asked for a complete package of painting and waterproofing then it was the responsibility of asian paints to identify the issue and rectify it. They are the experts. Now they are shirking away their responsibility that the said area was not waterproofed by them. But i didn't tell them not to do waterproofing in that area, they did check and did waterproofing in the area which according to them was required. Now this needs to be accepted by them that its a problem due to their negligence and rectify the problem immediately