Asian Paints Complaints & Reviews

I have ordered and paid for a large amount of waterproofing material from asian paints. I was promised the materials on the same day as the payment, which was not fulfilled. Then i was promised it next day, then agin the next day. Finally on the third day, they told me the materials had left from three mulund depot which is only 40 mins from house. Even after 5 hours the material hasn’t reached my house and the depot manager is so rude and unprofessional. I had to incurr 3 days extra charges for the workers waiting for the material.
Their such behaviour is suspected because we have not contracted the application work with asian paints for which they were quoting vulgar amounts. Owing to our denial to contract them the work, out of vengeance they have not supplied the material.

We had engaged asian paints for our house and work started on 14 april after making full payment. The painting work was divided in to repaint and fresh paint which was not explained properly and charged according to their own will inspite of our explaining our past experience with asian paints
The workmanship is not only very poor but workers not sticking to punctuality, not knowing their job, and bluffing by making wrong statements in r/o applying material like putty and applying paint coats. Cleaning part after work was disgraceful
All in all we are not satisfied with the work and grossly dissatified and determined not to recommend asian paints to any of my freinds, relations, neighbours

Hi,

With great disappointment we want to inform you that it is been four days that we hired asian paints for painting our full house, but till now we neither saw the asian paint supervisor nor the contractor coming at the site.
But as per the terms n conditions asian paint supervisor and the contractor should be visiting every alternate day and every day respectively.

Moreover every time we visit the place, the painters working at the site are sitting n chatting, the moment we enter they will start working.
They go for 2hour lunch.
They seem to be very unprofessional.
They are unable to answer the questions we ask about the status of work.
At few places awp is applied twice but most of the places it is done once. But to my surprise they simply deny and say that it is done twice.
These two labours seems to be untrained
They are doing the work just for the sake of it since they have nobody to look after. Why would they be taking the pain to suffice the brand name.
They are perfect example of work evaders, which is completely unacceptable from a brand like asian paints.
We have been telling them to cover the almirahs etc. Are we supposed to be standing there and guide them what is to be done? Are we paying for this?
Sanding is not happening as per process.
It is done at the middle of the wall n not done towards ground n roof area.
Make sure sanding should be done properly.
You guys have taken full payment in advance and in return this kind of service is delivered. This is just not satisfied.

We could have gone by any tom, dick n hary painter, but we chose asian paints for a reason but it is not justifying as per its name/brand.

Please see to it on urgent basis. Please emphasise more on the kind of workmanship we get.
Your early action will be highly appreciated.

Thanks and regards,
Anindita ghoshal monga
A73 dlf capital greens
Motinagar, shivaji marg
New delhi 110015
Site id - dlc1800492
Bp no. 15718178

Date of incident : 28 april - 2 may 2018
1. Labour quality is very poor.
2. Contractor used wrong color code & project site manager (Sanjay) didn't even bothered to check by themselves. I have informed him & he is still in the argument. Just visiting the residence, filing the papers,.. That's it.
3. Labour is not ready to clear any undulation of pop false ceiling & even wall as well.
4. Good labours are moved to private site of the contractor & poor labours are being placed at the site handled by asian paints.
5. I asked for the contractors agreement with asian paint which is not being disclosed.
6. I have used royale luxury (One of the premium paint) but it is really big pain to get the work done from asian paints.
7. No alignment, no quality with respective to brand name.
8. Sales person speak fantastic english, it seem asian paint team will do wonder at our home but this is really a very big mistake.

Request for repair & if not then refund (Work is still in progress).

I git my house painted last July... The work of repeated few times because the wall paint was feeling off, walls was getting fungus and turning yellowish. Despite many complaints they problem remains unresolved. More than 2 walls are having same faults repeatedly.

I have paid 70, 000 for this paints assuming the brand name and now I regret my decision. I could have done this is half of the price

Hello asian paints...

Your dealer named vikas jain..
Paint house providing wrong localite unprofessional painters.
Recently in march month i approached him and did a enquiry about thorough professional asian contractor to work at my place.
He provided me with one localite unprofessional painter named as aryan ghansoli instead of professional asian contractor.
He wasn't skillful atall.
I have purchased 15+ k aspira material from him.
And after continuous follow ups also he is not giving me the professional painter.
I want asian company to remove his dealership.
As this kind of fraud given me mentally agony n pain.
I had taken ur ezy home consultancy from shahrukh @rs 1800.

Infact of all this queries nobody is looking into this matter.

I want strict immediate action on paint house asian dealer.

Thanks.
Aaradhya.

I have been chasing asian paints for waterproofing and painting of my flat in mulund since last 3 weeks. First they gave an appointment and did not turn up. Second time they came but the person visited said he will have to send the waterproofing expert and said he would do so asap but did not bother to call or send the next person. Call center goes into voice recording, says all executives are busy and they have noted the number and would call back. But nobody calls back. Twice i got to speak after many attempts, they said they will call back after talking about my problem internally, but never called back.

Professional and highly reputed asian paints accepting such low standard of call center is surprising. The question is how to get their good products and services through these low or unconcerned call centers..

Asian paints representative visited on[protected] with regards to home painting. He said the house also needs to be seen by his waterproofing counterpart as my house is having some leakage problem too. He said he will pass the message and the waterproofing person would visit my house. One week has passed and i have not got any call from him or his colleague. Calls made to call center also is not getting responded. Recorded message says all the executives are busy and they have noted my number and would call me back, however no one calls back.

It was surprising to know asian paints with so huge reputation and standing in the market also known for professionalism is accepting such such standard call center for handling their customers.

Biggest frauds!! Never take their services!!
Had hired them to fix seepage in my house. After charging enormous amount the quality was so poor within 3 months seepage started coming again. Have been calling them since 20th feb 2018 to get it fixed as it is still under warranty. Today it's been 2 months and all i have got is my complaint being transferred from 1 guy to another with no solution. Every week i am told it will be fixed this week but that week is yet to come. Horrible fraudsters! Should be booked for fraud!

Respected sir,

With reference to my customer bp no. 14624334, kindly note that:
• work is not being done properly.
• they started the work 3 months ago.
• till date, peoples not completed the work and windup their setups.
• technical person of asian ezy colour was called a month ago, he inspected and said the pending work will be done within a day or two.
• your person quoted for extra work and received cheque. Before starting the work, denied to do work and instructed me to stop payment the issued cheque.
• no response since then and neither work being done.
• concerned officials not receiving my call.
• complaint lodged vide complaint no.[protected] dt. 17.02.2018.
Kindly advise.

Regards,

Rajiv jain

I had got my house painted through asian paints. They provided the complete solution for home painting, water proofing and color consultancy. This was done in last april 2017. Now within a year when there are bubbles on the wall painted by them they are not rectifying the problem but saying that its due to external water seepage. Its an extremely unprofessional behaviour from asian paints and inspite of my numerous calls to the service personnel they do not pick up the calls or call you back. If i had asked for a complete package of painting and waterproofing then it was the responsibility of asian paints to identify the issue and rectify it. They are the experts. Now they are shirking away their responsibility that the said area was not waterproofed by them. But i didn't tell them not to do waterproofing in that area, they did check and did waterproofing in the area which according to them was required. Now this needs to be accepted by them that its a problem due to their negligence and rectify the problem immediately

I have been purchasing certain asian paint - colours from a couple of different vendors. The vendors are refusing to give the tax invoice with gst nos. However, they agree after threatening them. Moreover, they are issuing tax invoice as follows:

Cost - inr 100/-
Discount - 20%
Sale price - inr 80/-
Gst @28% - inr 22.40
Total sale price - inr 102.40

Whereas, the mrp is inr 100/-

This is absolute cheating. Please advise / comment.

Namasthe,
Myself mahesh from tumkur city karnataka.
I am the proud customer o your asian paints from last 12 years.
I have the passion of home design and asistant of leading an architect in tumkur.
I request u to change the wall putty primer 20 kg is expired date.
Requesting from you the same asian paints customer team.
Product details...
Acrylic wall putty
True care
Batch number-t10151
Pkd 11/2016
White colour
Requesting you...
We used 06 container for home and paints, emulsion, exterior and interior paints.
Requesting for new product for the same.
Mahesh bellavi.
Biology lecturer
Vidyavahini pu college
Krishna nagar
Tumkur
Karnataka
572101
[protected]

We have today we had purchased namely company asian paints from compny name galaxy paint mart address:- gardiyajuva road rajkot.

Delers Name :- Ketanbhai L shah
Mo No. [protected]

discripation of goods purchased are mention below.

20 ltr p.p.white no.
02 ltr royale atmos (1*1= 2 ltr)
20 ltr L-102

kindly note that item no 1. May 2017, item no. 2 Feb - 2017 and item 3. Dec 2017

the above delers on over request refused to changed current year products and refused to mony back

do needful at earliest

Thanks & Regards
Ramesh Doshi
Mo. [protected]
Rajkot

I am not happy with the painting did by asian paints, the finishing is pathetic and i was not informed about the completion of the job. Also i did not get any warranty in form of paper or e-mail.

I have lost money with asian paints. If i would have taken a local painter he would have finished it well.

Awaiting to hear from you.

Chandran. B
[protected]

Hii

Bp number[protected]

I never thought i would write these things after availing the one of best paints for my house..

I have no words to explain how pathetic n poor your services are even after several tweets n reminders to asian paints people are on the same track... It’s my worst-est experience ever.. Asian paints people have even no value of commitments.. I m mentally harassed by asian paints people.. Answer my one question that why would people chooses asian paints??

*for ruining their mental peace

*for worst experience

*for again n again changing their timelines in short asian paints guys are pathetic again n again changing there commitments, firstly asian paints were supposed to handover me home on 20th march then asian paints guys stretched it to 25th march n again date change on 01st april 2018 but still job not completed. I am pissed up from asian paints even after expending this huge amount of rs.1.60 lacs what m i getting in return, damage of my assets n pain on this bad experience...

In short no customer eccentricity, no value of customer assets, no value of timeline/commitment date, no value of customer. No dust cover used.

Return of whole amount with interest back which i paid to asian paints.

Shankar gupta,

Mob-[protected]/[protected]

The recently got my wall painted and the walls have become extra delicate. The mere touch of any object is leaving a mark. Painting with royale shyne was a costly affair and at the end i am left with scratches on the walls.

This has a bad effect on the brand image of asian paints. I liked the look and feel when the walls were freshly painted but within a week i was so disappointed to see scratch marks on walls which were perfectly fine when painted with emulsion. Considering the cost of royale shyne, it is very disheartening to see that the paint isn't durable.

Team,

Do not want to ire out my frustration, however I am very unhappy about the unprofessionalism shown by your servicing company Sai services who painted our house. Post the paints within 3-4 months itself the paints started coming out. We raised it to the concerned team who only made time to visit our place post too many calls.

Post the visit it seems they identified the issue as water on the walls that's getting the paints out. What about the checks that were done on the walls before you went for the painting???? The wiered answers that I get are we only check limited space and diagonize the water treatment. I can clearly call out that water treatment was done as well as we were assured that the walls will have no issues.

What kind o[censored]nprofessionalism as in I have written so many mails to this team and I still do not see even an acknlowledgement coming over. Has Asian Paints selected the correct service vendors????

I need an update coming back asap, if not happy to raise this on ROI...

Regards
Renjith R

Asian paints has charged me 70k and did the worst paint job. There are multiple places where the paint is peeling off, paint is getting light in colour, a feather touch is leaving a mark on the paint. This is my first and worst experience with asian paints. Folks, please beware of this company. They pretend to be classy but are actually duping people of loads of money

Colour consult department he has gave us unappropriate colours when we asked to change that instead of changing they are not responding us. They gave me appointment on19th march 2018, 1:00pm appointment but anyone doesnt responseded to it, even customer department is not responding you are cheating us or what? First only you they have took the amount
Our reply is that you will give appropriate colours for us or not.