Asian Paints Complaints & Reviews

I have booked asian paints color concepts in march this year.
They took around 1 month to complete painting in less than 600 soft area with very less manpower (Maximum days 1 person) and with no supervisor.
Now within 1 month they complete their painting we found several issues.
Wherever we drill in the wall a big portion of the area comes out.
Recently we have to work on the door but the surrounding wallputty is broken there.
We believe that very poor quality of material is used there.
We have raised complaint with complaint no: - [protected] to asian paints 1 week back but got no response yet.
Do the needful.

I have contacted your local office Bangalore on 22nd April in connection with lying damp proof on the terrace and parapet walls. On 25th your representative Mr. Irshad visited the place and given a quotation of Rs.40, 402/- dated 25.04.2017 and requested me to remit the amount through your payment gate way. Accordingly I had remitted the amount on 26th April itsel[censored]nder BP No. 14329064. After remitting the said amount, I noticed an discrepancy in your quotation while allowing 20% discount and brought to the notice of your representative by E mail and requested to refund the excess amount collected from me. To my surprise, even after my several reminders over phone followed by E Mails resulted nothing. Hence this complaint. The work was entrusted to M/s. Radiant Enterprises, Bangalore and they have carried out the work with in 2 days and your official has even inspected the site and obtained my signatures on so many papers.
Two days back some lady has called me and requested me to give my accounts details to remit the excess collected amount.
In view of the above I request you to arrange to remit me the excess amount collected from me and redress my grievance without further loss of time.

Thanks and regards,
Moodbidri Vinayaka Prabhu.
Mobile : [protected]

Asian Paints is highly unprofessional company. I strongly advise to avoid it for any work. Not only they sent quotation for only part of work, but a bookmyshow voucher sent by them is found to be Invalid. First of all, this voucher worth Rs. 500 was sent by them may be to lure me as I did not ask for any such thing but when I tried to use it the voucher code was found to be invalid. Worst thing is that even after logging 5 complaints for completing the work and also explanation for voucher code, they log complaints but do nothing. Absolutely USELESS company or better to call a team of cheats, if that becomes the right word for them.

I was looking out for a good wall paint company and so we called up to Asian paints chennai (colour tone) they came gave us the quotation and asked to pay in prior which we agreed and paid, now it's been 3 days they Are not taking the calls and not turning up. We paid to dhanasekhar and also complained to his bosses Mr Hari Haran and Mr pravin both have failed to convince us about the fulfilment of the promise and asked us to open the shop on Sunday which we opened no body came still been saying that the labours are on their way. It's been 3 completed days and still no response I feel liked cheated helpme out who to contact to. Also would like to request to take strict action against them if this site really active and not want others not to suffer

Hi,
We employed Asian Eazycolor to paint our home exterior. We paid in full in advance. The representative (Payel Ghosh) have done the initial design and there were some decision on colors. But the work supervisor Sushil Prasad is having trouble understanding the need. He does not understand Bengali. He does not come to our home at appointed hours decided and forgets the previous day's discussion points. He is painting in colours without discussing with us at all.

The contractor Nirmal Pradhan is not following Payel Ghosh's design. He is almost always busy and whenever we call him, he says - "I am driving".

We are very frustrated with prestigious company like Asian. After making full initial payment, this kind of situations we are facing. Please first bring all in the same page and then only complete the work. And, before painting, please tell the person to inform us.

Regards,
Sarmistha Dutta
Bagmari Road,
Kakurgachi

Hello sir,
Its been more than a month i have applied and paid the money for a dealership. I have got the material but didn't receive the colour mixing machine and grinder yet. Because of which i am loosing my customer's. I am very much disappointed with the service. Whenever i call the area sales person he always says the machine is not in stock it's been a month and how come a brand like asian paints doesn't keep a stock for more than a month. Many times as there was no proper response from the sales person i had to shut my store and visit the asian paints office. The material which i have got is really not in a use for me without the colour mixing machine as the customer comes with his own choice of colour. Plz help me asap. I need a immediate installation and response too.
Praveen - [protected]
Store - mahalaxmi enterprises
Area - rampally, keesara, hyderabad

Considering our past experience of 3.5 years back we called on m/s. Asian pints marketing department and visit our home which is been done by marketing representative.
Section, budgeting and other related points and requirements ere discussed at length and to our satisfaction and ensure to initiate the work by end of 1 st week of april. (We have 3 bed rooms kitchen, hall and passage)
First payment was also released as assurance for execution.
Your representative visited our flat on 8 th with painting contractor and after visit and some discussion they left for the day. (No work)
Sunday i. E. 9 th painting contractor visited with two people (Around 11.30) and started the movement of house hold with covering of furniture
Now today is 16 th day they could finished only two bed rooms, passage and two toilets very easy manners and with lots o[censored]nlined work let out and very unprofessional way.
It is causing very inconvenience to our family and reported to the representative of asian paints but absolute no effects just promises.
In past days two days no workers, three days only one worker a day and really we do not know how many more days are required to complete professionally???
We will be leaving out of station in the first week of may and we all members are really mentally upset and will never ever suggest any one for asian paint and even think of the firm.
I don know looking at the way it is processed even one could read such long complaint as the process of improvement???

I am Srivathsan Santhanam from chennai, and our family owns share of Asian Paints. As a shareholder I engaged your home solutions team to come and visit my place for quotation.

Your agent came and took the sizes of my flat and provided an estimate. And after lot of negotiations we fixed for a final quotation for Rs. 53500/-

Today suddenly I was called for a discussion and trying to add by saying patty was not added for balcony walls for around 350 sf and flush doors for around 200 sf which we have to add and also we have excluded the cupboard which is around 430 sf for which all put together I end up paying an additional Rs. 17000/- up by around 33%.

My points are below
1. When you come and inspect don't you know that balcony need a patty
2. When you have given enamel for doors don't you know we have to do patty and then enamel.

Is this the way a reputed organisation deal with your customers/shareholders. I am seriously disappointed with the service of your company.

FYI, I got a quote 42000/- from a local painter which I ignored just because my brother insisted me as he is also your customer.

My name is pramendra bhargava resident of JHANSI up .I had buy royal aspira colour for my interior rooms from modern paints store jhansi which which is a authorised shop of Asian paints .When I applied this aspira colourbase at my wall after setting for 4 to 5 days the colour gets plucked out on a small scratch, ie:colour coated film tooks out .Please look into this matter and some expert engineer at my home so that he can resolve the query as soon as possible .My no is [protected] .

Hello sir...
This is SRUJAN KUMAR MOSAM..
I am very much interested to take the dealership in my town (mancherial)..
I need u r support for further process to take the dealership...
Am waiting for a positive response from u sir..
I want to know clear details about how much investment is needed to take the dealership..
And I want to know how much percentage of profit if we sell a 4lt paint..
For example : 1200 (4lt)..
In that 1200 how much profit I may get..

Dear sir/madan In this nattrampalli area have 2 delears than how can you provide another delear in this area he opened April 05/04/2017
Am in your 8 years delear than iam how sale your products you lanch more than shop how can I sale product you not provide another delear on this area and another one exterior wall primer 2000 saleing in thirupattur Raja hardware how he sale this mrp More problem to my shop you only give me solution

Thank you,

Balaji timbers 283829

P. Baskar
[protected]

We painted our interior walls before some days (4 days ago, today 25 th march ) using asian paints with a grape color. Now when we touching the wall the colour get fading. The actual color code is X128. We purchased it from sargam enterprises at changaramkulam in malappuraram district, kerala. Can you please check it, then it might be helpfull . Our place is north punnayur near Chavakkad.

My apartment in Baroda, at 102 Shalin, Vrajdham Mandir Road Manjalpur Baroda 390011 was painted by you in January 2017. As the walls had leakage I was advised that the entire plaster be peeled off, Damplock be applied and then repainted on a portion of the walls. I paid the extra charge at 147 Rs/sq.ft, plastering was done and was advised to wait for a month and half for plaster to dry out completely.

Now since 15th march I am calling One Mr. Tejas, who is incharge of my work, daily and initially was giving one deadline after another to complete the work, Now SINCE LAST THREE DAYS, HE HAS EVEN STOPPED ANSWERING MY PHONE CALLS.
So I really do not know when my remaining work will be done.
BTW, I am a repeat customer, having the same apartment painted 6 years back from you, moreover, due to my recommendations atleast 4-5 other residents form my building also had got painting done from you and this is the way you treat your old customers?
Kindly instruct your Baroda dealer/agent to comp, ete the pending work immediately AND INSTRUCT TEJAS TO ANSWER CALLS FROM CUSTOMERS.

I took paint service at Dwarka New Delhi. Company did a extremely bad painting work. I am struggling with their executives for last 6 months for repair for left out work but they do not respond at all.

Every time I am given a new date form repair but neither anyone turns out in those dates nor I am informed. One mistake I did was to make full payment.

After lots of followup with local contact Harendra ([protected]), i contacted his senior Vaibhav on December 2016 and he assured action within a week. But despite regular follow up even today (12 March 2017), repair has not happened. I called Vaibhav ( [protected]) at least 30-40 times in a day but he does not take call.

Then I contacted Ms. Astha Gupta (98***41023) senior of Vaibhav. She was even worst. She talks all goods but is extremely bad executive. Despite her intervention, work has not completed in 15 days.

Another issue with Asian paint was refund of color consultancy changes of INR 2000. It took me 4 months to get back 2000 from the Asian paint. I had to extremely rude with them after follow up of 4 months then they returned my money. Otherwise they were giving dates over dates.

I do not know where should I complaint now. Asian paint senior executives number are not available on their website.

In sum, do not trust services of Asian paint and do not pay them money until your work is fully complete. Or you can hold back some amount for one or two months after completion of paint work.

Vaibhav, Astha and Harendra their 3 executives are completely useless

I got my house royal painted and in less than one month one of the room wall is having bubble coming up.
After contacting Asian Paint POC - all that i was told it was due to dampness of the wall.
Are they not supposed to tell that before the paint?

Now I have been following up with Asian Paint to give the color code but no response. Can you please help?

I took paint service at Dwarka New Delhi. Company did a extremely bad painting work. I am struggling with their executives for last 6 months for repair for left out work but they do not respond at all.

Every time I am given a new date form repair but neither anyone turns out in those dates nor I am informed. One mistake I did was to make full payment.

After lots of followup with local contact Harendra ([protected]), i contacted his senior Vaibhav on December 2016 and he assured action within a week. But despite regular follow up even today (12 March 2017), repair has not happened. I called Vaibhav ( [protected]) at least 30-40 times in a day but he does not take call.

Then I contacted Ms. Astha Gupta (98***41023) senior of Vaibhav. She was even worst. She talks all goods but is extremely bad executive. Despite her intervention, work has not completed in 15 days.

Another issue with Asian paint was refund of color consultancy changes of INR 2000. It took me 4 months to get back 2000 from the Asian paint. I had to extremely rude with them after follow up of 4 months then they returned my money. Otherwise they were giving dates over dates.

I do not know where should I complaint now. Asian paint senior executives number are not available on their website.

In sum, do not trust services of Asian paint and do not pay them money until your work is fully complete. Or you can hold back some amount for one or two months after completion of paint work.
Vaibhav, Astha and Harendra their 3 executives are completely useless

I was getting my painting work done from asian paints..
The assigned person Rahul took the full payment from us.. but didn't completed our work.. he started even ignoring our calls.. after repetitive msgs and calls he is not bothered to complete the work.. there is no finishing in the work.. I payed around 2 lakh for my painting work.. and it looks like some cheap paint done from some local contactor..
Please take necessary actions asap otherwise I will have to go to consumer court for the matter to get sorted..

In February 2016, Colour Concepts, an agent of Asian Paints in Kolkata, used Ultima Protek to paint our house at a exorbitant price claiming Ultima Protek would protect the exterior of the house from damp. It was therefore very disappointing to see damp on 2 external walls in June 2016. I reported this matter to Colour Concepts who said that they would sort out the matter after the monsoon in September. Although I kept ringing them about this matter, nothing happened. In January 2017, Mr Vishwanath Agarwal visited the site and took pictures of the damaged area and my warranty papers. Although I've been in touch with his senior, Mr S Kar, this matter has not been resolved. In fact I keep getting fobbed off with various excuses. It is a disgrace that the external painting done under the name of Asian Paints has failed to live up to our expectations. Their advertisements regarding Ultima Protek seems to be based on false statements as it does not protect the exterior from damp. I am extremely upset that although I paid nearly 2 lakhs to have the exterior of my house painted, the paint is peeling or dropping off and their after sales service is extremely poor and inefficient. I have been ringing Asian Paints agents in Kolkata, Colour Concepts, for nearly one year and have not been given any assurance that the matter will be dealt with satisfactorily.

Dear madam/sir,
There has been no reply received by us, towards the damage done by your agency.
My emails to you are going unanswered.
This is not acceptable and is unfair to clients like us,
Who pay you huge amounts, considering the prestigious name
Of asian paints.
We have waited for 4 months now for your corrective action, which has
Been very painful, as it is our new house and we have always wished
To have a house warming ceremony, in all glory and happiness with
Our near and dear ones. But the damages done by your agencies
And now your negligence towards our attempts to reach you,
And letting your loyal clients down in this manner, has hurt us
Immeasurably.
Sharathraj v l
[protected]

Sent from my ipad

Begin forwarded message:

From: [protected]@gmail.com
Date: 1 february 2017 at 5:39:54 pm ist
To: hebbur. [protected]@asianpaints.com
Cc: shruti. [protected]@asianpaints.com
Subject: sharathraj v l

Dear madam/sir,
This is the photo of the staircase railing, on which you were supposed to do spray painting of epoxy paints, and i have paid fully for the same. But as you are already aware and from what you can see in this photo above, the painting done by yourselves, is inferior to normal enamel painting too. We have finished all other works in our new house including italian marble flooring, teak wood balustrade and doors and windows, expensive electrical fixtures and even meticulously made green areas.in the middle of all our expensive interiors, your railing painting is an eyesore and seriously demeaning for us personally and an embarrassment in general. We are and feel very cheated by this. I have raised this issue of wrong work done by many times and have waited long for you to provide a solution.
There has been no attempt by you untodate to undo the damage done by your painters.
No spray painting was ever done here, in line with the payment received from us and we are clueless to understand the methods adopted by your painters to achieve such ugliness, as seen in this actual photo.
In the absence of any corrective response from you further, we will initiate the appropriate legal action as per our rights, against the probably irreparable damage done by you.
With regards,
Sharathraj v l

Sent from my ipad

Kandharp traders service provider of asian paints in panchkula(haryana) has taken 40000 rs as advance by cheque around 7 months before and till date they havent refunded the money to me and not even has given me proper service ..they always misguided me with the rates and also in measurements of the area of my house my name is sandeep monga rsident of shivalik vihar nayagaon near PGI chandigarh.kindly resolve my issue as early as poosible