Asian Paints Complaints & Reviews

I am Srivathsan Santhanam from chennai, and our family owns share of Asian Paints. As a shareholder I engaged your home solutions team to come and visit my place for quotation.

Your agent came and took the sizes of my flat and provided an estimate. And after lot of negotiations we fixed for a final quotation for Rs. 53500/-

Today suddenly I was called for a discussion and trying to add by saying patty was not added for balcony walls for around 350 sf and flush doors for around 200 sf which we have to add and also we have excluded the cupboard which is around 430 sf for which all put together I end up paying an additional Rs. 17000/- up by around 33%.

My points are below
1. When you come and inspect don't you know that balcony need a patty
2. When you have given enamel for doors don't you know we have to do patty and then enamel.

Is this the way a reputed organisation deal with your customers/shareholders. I am seriously disappointed with the service of your company.

FYI, I got a quote 42000/- from a local painter which I ignored just because my brother insisted me as he is also your customer.

My name is pramendra bhargava resident of JHANSI up .I had buy royal aspira colour for my interior rooms from modern paints store jhansi which which is a authorised shop of Asian paints .When I applied this aspira colourbase at my wall after setting for 4 to 5 days the colour gets plucked out on a small scratch, ie:colour coated film tooks out .Please look into this matter and some expert engineer at my home so that he can resolve the query as soon as possible .My no is [protected] .

Hello sir...
This is SRUJAN KUMAR MOSAM..
I am very much interested to take the dealership in my town (mancherial)..
I need u r support for further process to take the dealership...
Am waiting for a positive response from u sir..
I want to know clear details about how much investment is needed to take the dealership..
And I want to know how much percentage of profit if we sell a 4lt paint..
For example : 1200 (4lt)..
In that 1200 how much profit I may get..

Dear sir/madan In this nattrampalli area have 2 delears than how can you provide another delear in this area he opened April 05/04/2017
Am in your 8 years delear than iam how sale your products you lanch more than shop how can I sale product you not provide another delear on this area and another one exterior wall primer 2000 saleing in thirupattur Raja hardware how he sale this mrp More problem to my shop you only give me solution

Thank you,

Balaji timbers 283829

P. Baskar
[protected]

We painted our interior walls before some days (4 days ago, today 25 th march ) using asian paints with a grape color. Now when we touching the wall the colour get fading. The actual color code is X128. We purchased it from sargam enterprises at changaramkulam in malappuraram district, kerala. Can you please check it, then it might be helpfull . Our place is north punnayur near Chavakkad.

My apartment in Baroda, at 102 Shalin, Vrajdham Mandir Road Manjalpur Baroda 390011 was painted by you in January 2017. As the walls had leakage I was advised that the entire plaster be peeled off, Damplock be applied and then repainted on a portion of the walls. I paid the extra charge at 147 Rs/sq.ft, plastering was done and was advised to wait for a month and half for plaster to dry out completely.

Now since 15th march I am calling One Mr. Tejas, who is incharge of my work, daily and initially was giving one deadline after another to complete the work, Now SINCE LAST THREE DAYS, HE HAS EVEN STOPPED ANSWERING MY PHONE CALLS.
So I really do not know when my remaining work will be done.
BTW, I am a repeat customer, having the same apartment painted 6 years back from you, moreover, due to my recommendations atleast 4-5 other residents form my building also had got painting done from you and this is the way you treat your old customers?
Kindly instruct your Baroda dealer/agent to comp, ete the pending work immediately AND INSTRUCT TEJAS TO ANSWER CALLS FROM CUSTOMERS.

I took paint service at Dwarka New Delhi. Company did a extremely bad painting work. I am struggling with their executives for last 6 months for repair for left out work but they do not respond at all.

Every time I am given a new date form repair but neither anyone turns out in those dates nor I am informed. One mistake I did was to make full payment.

After lots of followup with local contact Harendra ([protected]), i contacted his senior Vaibhav on December 2016 and he assured action within a week. But despite regular follow up even today (12 March 2017), repair has not happened. I called Vaibhav ( [protected]) at least 30-40 times in a day but he does not take call.

Then I contacted Ms. Astha Gupta (98***41023) senior of Vaibhav. She was even worst. She talks all goods but is extremely bad executive. Despite her intervention, work has not completed in 15 days.

Another issue with Asian paint was refund of color consultancy changes of INR 2000. It took me 4 months to get back 2000 from the Asian paint. I had to extremely rude with them after follow up of 4 months then they returned my money. Otherwise they were giving dates over dates.

I do not know where should I complaint now. Asian paint senior executives number are not available on their website.

In sum, do not trust services of Asian paint and do not pay them money until your work is fully complete. Or you can hold back some amount for one or two months after completion of paint work.

Vaibhav, Astha and Harendra their 3 executives are completely useless

I got my house royal painted and in less than one month one of the room wall is having bubble coming up.
After contacting Asian Paint POC - all that i was told it was due to dampness of the wall.
Are they not supposed to tell that before the paint?

Now I have been following up with Asian Paint to give the color code but no response. Can you please help?

I took paint service at Dwarka New Delhi. Company did a extremely bad painting work. I am struggling with their executives for last 6 months for repair for left out work but they do not respond at all.

Every time I am given a new date form repair but neither anyone turns out in those dates nor I am informed. One mistake I did was to make full payment.

After lots of followup with local contact Harendra ([protected]), i contacted his senior Vaibhav on December 2016 and he assured action within a week. But despite regular follow up even today (12 March 2017), repair has not happened. I called Vaibhav ( [protected]) at least 30-40 times in a day but he does not take call.

Then I contacted Ms. Astha Gupta (98***41023) senior of Vaibhav. She was even worst. She talks all goods but is extremely bad executive. Despite her intervention, work has not completed in 15 days.

Another issue with Asian paint was refund of color consultancy changes of INR 2000. It took me 4 months to get back 2000 from the Asian paint. I had to extremely rude with them after follow up of 4 months then they returned my money. Otherwise they were giving dates over dates.

I do not know where should I complaint now. Asian paint senior executives number are not available on their website.

In sum, do not trust services of Asian paint and do not pay them money until your work is fully complete. Or you can hold back some amount for one or two months after completion of paint work.
Vaibhav, Astha and Harendra their 3 executives are completely useless

I was getting my painting work done from asian paints..
The assigned person Rahul took the full payment from us.. but didn't completed our work.. he started even ignoring our calls.. after repetitive msgs and calls he is not bothered to complete the work.. there is no finishing in the work.. I payed around 2 lakh for my painting work.. and it looks like some cheap paint done from some local contactor..
Please take necessary actions asap otherwise I will have to go to consumer court for the matter to get sorted..

In February 2016, Colour Concepts, an agent of Asian Paints in Kolkata, used Ultima Protek to paint our house at a exorbitant price claiming Ultima Protek would protect the exterior of the house from damp. It was therefore very disappointing to see damp on 2 external walls in June 2016. I reported this matter to Colour Concepts who said that they would sort out the matter after the monsoon in September. Although I kept ringing them about this matter, nothing happened. In January 2017, Mr Vishwanath Agarwal visited the site and took pictures of the damaged area and my warranty papers. Although I've been in touch with his senior, Mr S Kar, this matter has not been resolved. In fact I keep getting fobbed off with various excuses. It is a disgrace that the external painting done under the name of Asian Paints has failed to live up to our expectations. Their advertisements regarding Ultima Protek seems to be based on false statements as it does not protect the exterior from damp. I am extremely upset that although I paid nearly 2 lakhs to have the exterior of my house painted, the paint is peeling or dropping off and their after sales service is extremely poor and inefficient. I have been ringing Asian Paints agents in Kolkata, Colour Concepts, for nearly one year and have not been given any assurance that the matter will be dealt with satisfactorily.

Dear madam/sir,
There has been no reply received by us, towards the damage done by your agency.
My emails to you are going unanswered.
This is not acceptable and is unfair to clients like us,
Who pay you huge amounts, considering the prestigious name
Of asian paints.
We have waited for 4 months now for your corrective action, which has
Been very painful, as it is our new house and we have always wished
To have a house warming ceremony, in all glory and happiness with
Our near and dear ones. But the damages done by your agencies
And now your negligence towards our attempts to reach you,
And letting your loyal clients down in this manner, has hurt us
Immeasurably.
Sharathraj v l
[protected]

Sent from my ipad

Begin forwarded message:

From: [protected]@gmail.com
Date: 1 february 2017 at 5:39:54 pm ist
To: hebbur. [protected]@asianpaints.com
Cc: shruti. [protected]@asianpaints.com
Subject: sharathraj v l

Dear madam/sir,
This is the photo of the staircase railing, on which you were supposed to do spray painting of epoxy paints, and i have paid fully for the same. But as you are already aware and from what you can see in this photo above, the painting done by yourselves, is inferior to normal enamel painting too. We have finished all other works in our new house including italian marble flooring, teak wood balustrade and doors and windows, expensive electrical fixtures and even meticulously made green areas.in the middle of all our expensive interiors, your railing painting is an eyesore and seriously demeaning for us personally and an embarrassment in general. We are and feel very cheated by this. I have raised this issue of wrong work done by many times and have waited long for you to provide a solution.
There has been no attempt by you untodate to undo the damage done by your painters.
No spray painting was ever done here, in line with the payment received from us and we are clueless to understand the methods adopted by your painters to achieve such ugliness, as seen in this actual photo.
In the absence of any corrective response from you further, we will initiate the appropriate legal action as per our rights, against the probably irreparable damage done by you.
With regards,
Sharathraj v l

Sent from my ipad

Kandharp traders service provider of asian paints in panchkula(haryana) has taken 40000 rs as advance by cheque around 7 months before and till date they havent refunded the money to me and not even has given me proper service ..they always misguided me with the rates and also in measurements of the area of my house my name is sandeep monga rsident of shivalik vihar nayagaon near PGI chandigarh.kindly resolve my issue as early as poosible

One Miss bose deputed in my residence on fifth jan.on contacting Asian paints, kolkata service for painting estimates of home .The person visited and informed that esimates will be given by akash sing and charged 1500/ as consultancy. Akash Sing came and informed to send it later, whoTill date, neither attended nor submitted estimates. My work is pending.

Myself kumud ranjan had house in Patna shivpuri, had purchased ultima paint around 16 drums of 20 ltr and 8 drums of 4 ltr apex, all paints are applied on exterior walls with proper procedure, because previously paint was almost in right texture, that was also Asian, i had done this paint for color change only,
after applying of the paint within three months painting of the exterior wall comes out automatically, at the time of painting my painter had properly rough the service, and after that putty procedure had been done, and then applying the sand paper on it, then the painting procedure had been done, i already complain this issue to Asian paints, but after taking three months time the service advisor had rejected the issue, stating that y had not applied the primer paint,
my big Q is this is in case of repainting there is the primer procedure, didn't get written in Asian paints painting procedure, the service adviser Mr jawed had openly told on phone that i will write that y not applied the correct procedure of painting, the y can get any warranty claim, i have the mobile recording of that conversation, this is the service adviser concern around this complain,
my sincere request is this kindly take this matter on urgently basis, because i had 5 lakh expenditure for complete house painting, and paint is swipe out within three months, company claim for warranty for seven years, all paints are purchased from authorize Asian paints delar nirman hardware, opposite Laxmi complex, boring road.
either y take the action urgently, otherwise i will put this matter to the consumer court for compensation, along with mental harassment case also. myself kumud ranjan contact no [protected], whatever is your concern convey me as early as possible.
thank you

Sir.. before three days i bought Apex Exterior Emulsion and some other goods from Anjani Paints, Tenali, Guntur, Andhra Pradesh,
The shopkeeper give me Duplicate Apex Exterior Emulsion in two bucket 20 liter and 4 liter. When my painter told me about duplicate paint i call to shopkeeper but he not give any response, after then i call to Asian Paints Helpline '[protected]' and registered my complaint. i call to shopkeeper and...

I have asked for three variant of texture painting out of which two have been completed but surprisingly I see lot of differences between what asian paint have shown to me and the final results came out in my house. As per the sales person commitment it is expected to be 5 to10% difference. But now I see more than 50% variations which is not acceptable. Please help me to resolve this issue....

Hi,

I had bought apex ultima grey and apex rose for painting my house wall two years ago. We had bought this product after your assurance in the advertisement that there would be no fungal infection or any other defects in the painted wall for at least seven years as you are offering warrant for that specific time period. My wall is now in a bad state with prominent fungal infection and on some parts pieces were falling off...

We just (2 weeks) finished painting our house exterior using Apex Ultima Protek. We get shocked seeing that the color is melting in many places. I wonder if this could be an effect of dew drops in this winter season! We are worried about the durability of such painting! During purchase we were told that Apex Ultima Protek would provide more than 15 years of warranted protection. Therefore immediate inspection is required..

Respected sir / ma'am,
I found the contractor of the above name as-Sanjay Maske. from the website of
Asian Paints in a option called Locate a dealer.

I called and confirmed the Painting work for an total painting of a flat by saying Textured with design (Stencil) for an wall and i will choose the paint product.then the painting work proceeded after few days he started creating issues that i will use my own decided paint product and i will not use stencil .
I told at least by me a stencil i will take care of the rest.Then also despite of he didn't listen and had not used standard materials and told that i'm not going to do the remaining work.

And according to his work and costing, he used 5 to6 thousand rupees for work and material of 6 thousand.

And took 15 thousand from me left half done job. for 1RHK flat of 315 sqrft
In short, i am totally unsatisfied and very disapointed with asian paint services.

I hope you will never ruined your brand name with this issue and complain.if not taken severe action, it may lead to certain fatal decision by our side

Looking forward for your earliest revert.

Thanks,
Christopher Azariah
Mumbai.
Email id : [protected]@yahoo.com