Asian Paints Complaints & Reviews

Dear Sir,

Kindly refer to my complaint No.[protected] dated 22nd July, 2016 vide which it was intimated that the services given/provided by your Executive and Contractor are not upto the mark. The services was undertaken regarding seepage problem in the wall. The case was that your Executive visited my house on dated 18th June, 2016, seen the problem area and the issue and then he raised/submitted the quotation of Rs.7309/- for the work and intimated that after the completion of the work, you will not face any problem related to this in future at least for two years. Based on the quotation, Rs.7309/- was deposited online on dated 20th June, 2016. Accordingly, the work was carried out between 21st June to 26th June, 2016 under the supervision of your Executive. The name of the service provider was Kandarp Traders.
After a passage of few days, the seepage again came in the wall, thereby, complaint was lodged on 22nd July, 2016. Thereafter, after lodging the complaint, your Executive named Mr. Amit called me number of times and assured that he is coming on such and such time, but he never turned up and this instance happened 4-5 times. This caused lot of frustration to me. However, on one day around 12th August, 2016, he came with one person, who checked the site and told that this problem will be solved with the passage of time, must be in 10 days. On 23rd August, 2016 we again had discussions. As the problem was not resolved he told that he will again come and fix the timings, but he did not turned up. This dilly- dally attitude of your Executive was so annoying and caused me lot of harassment, frustration and wastage of time. Thereafter, one day, without my information, he visited my home and checked the site and the problem was still there and he was not having any solution for resolving it. Now after having lot of harassment, deficiency in services and non resolution of problem, I am serving you the final notice that either my amount which I have paid to you may be refunded with interest or I may feel forced to approach to the Court for justice and seek refund of my amount with interest, litigation charges and the compensation for mental harassment, mental agony and wastage of my time for your deficiency in services and negligent attitude towards customer satisfaction.
It is requested that the amount paid by me may be refunded within 15 days, or otherwise, I shall have no other option other than to approach to the Court for justice.

Regards,

I ordered for tractor emulsion candle wick 7907 color
When i applied i see the color on my wall different from the color shown in the asian paint tractor emulsion catalogue.
What i see in my wall now is eager yellow 7906 color
Called the asian paint supplier and shown him the difference which he is not agreeing.
I have the catalog in hand as well as applied paint on the wall.
The location is in kanyakumari district of tamil nadu
S. S. Suganthan
[protected]
[protected]

I have purchase paint from kanchan enterprise, rakibul alam (Territory sales officer) jirat bus stand, hooghly-712501. They were refused to provide me the bill. My painter used the paint but found result not up to the satisfaction, my painter gave his view that quality of paint is not good. I request to depute your team to check whether the quality of paint is not good or it is a fault of our painter...

Thanks & regards

Prankrishna das
Ph no-

Asian paints collects all money in advance and do not match colour to the selected shade and for further matching require more money.Supervisors and managers do not even answer calls and behave rudely and unprofessionally not interested to solve problems but only interested in collecting money. Wish we had never gone to them in the first place.It is much better to get paint work done by normal contractors instead of such companies who are also sub contracting to other contractors

I have purchase paint from vaishali paint, sector 5 vaishali, ghaziabad-201010. They were refused to provide me the bill. My painter used the paint but found result not up to the satisfaction, we used 2nd time but failed to get good result. My painter gave his view that quality of paint is not good. I request to depute your team to check whether the quality of paint is not good or it is a fault of our painter.

Hi,

I have called the Asian paints customer care for taking estimate & execution for painting 2500 sq. ft. They have given appointment Date and person name who will visit my place but no body visited the site.

This is truly disappointing to see the response I am getting from Asian paints. I need someone to take the ownership and move forward my request Which is pending from last 2 month with no response & multiple reschedule appointment. In recent case I had an appointment with Asian paint executive “Ujjawal” on 24th between 14:30 to 16:30 but as always happened executive did not turned up and when I made a call to know the status I got a blunt response that he was not aware about this appointment so he can’t come. After request he agreed to come but again he did not came.

This is so pathetic and un professional attitude seen and I am deeply feel that whether I should go with Asian paint or not. If this this something before to sell the product then what will be post support/services.

Hi this is dhaval parekh. I have opted for the asian paints ezy colour home solution at place (ghatkopar)(east) before giving the contract to asian paints i was not informed about the sliding warranty. The sales person visited my place for atleast 4 times after giving him the cheque and getting the work started, after 6 days the supervisor comes and tells me about the sliding warranty and at that time i came to knew that i have been cheated. After complaining i came in touch with your CSO Mr. Hussain sheikh. He visited my place and explained me about the warranty but i was not satisfied with him. After few days i talked with Hussain and told him to remeasure my whole premise and after remeasuring the area written in quotation and measured afterwards was totally different in the quotation they had written 70sq. Ft more than the actual one. After wards i received a call from Mr. Hussain saying that sir aapko khaali 42 sq. ft ka paisa milega usse zyada nai. So i hd a long conversation with him and afterwards at the end he said to me that sir aapko jo karna hai karo jidar complain karna hai karo aapko paisa nai dunga. On that i asked him to send me him seniors number and he gave me the landline number of your service provider surya enterprises. And despite asking for several time i din receive the number. So this is my kind request to take action against the sales person and Mr. Hussain and let me know as soon as possible. And please do even teach your staff that how they should talk with the customer. And give them a training for that accordingly. My number is [protected].

Helo sir,
u r showiņg the price in internet its royale cost of rupees 440 but the dealer saling Rs.950 per liter whts the actual price please clarify i had invested upto 1 lakh for paints and i hv to know actual price. i am waiting for your reply. whats the price of royale play our dealer sales Rs. 1187 per liter, is your online price rite or Dealer amount rite
My phone number [protected]

Dear Sir/Madam,
We have paid 85% of the amount Rs.85, 212 towards our building exterior painting service to Asian Paints Ezycolour Home Solutions on 31st May 2016. Please find the attached payment receipt for the same. They were supposed to complete the painting work on[protected], but after repeated complaints to their customer care team and local painting team so far the work is not completed in neat manner. Please refer the below complaint reference number which is provided by Asian Paints Customer Care Team and so for no action from their end.
APEHS Complaint No:[protected] Ezycolour Home Solutions Complaint - Vaithilingam Muthiah (Chennai) (Complaint No:[protected]
We also got very poor service in terms of painting quality provided by them. Even though they have told 3 years warranty for APEX product, but while painting itself they were not doing proper. Whenever we raised the issue about the quality, they will disappear from the site for more than two months.
Please find the attached picture in which there were some area they even didn't paint at all. Actually they were putting sub contract to some local contractor and they were made false promise ASIAN painters will provide best quality of painting service. But we received very much poor quality service which is not yet completed till date (almost 90 days got over).
Also very poor Customer Service Team. Whenever I asked the quality team to visit the site for the correction they were repeatedly forwarding the same person where he always tell us only that much we can provide. I have really very much struggled to get the work done in each phase of the painting.

As per the agreement they should get remaining 15% of the work after completing first quote but they haven't completed the first coat till today 9th Sep and some of the places they even not ready to correct/neat painting.

Please help us to get either refund or better quality of painting service ASAP.

There are lot to complaint about their style of work in each phase since after selecting the color but neither customer care team nor painting service team ready to listen/providing better service after receiving the payment for longer time.

On seeing the advertisement, I called the company for repairing of damp wall and roof. One Sri Raju Biswas from Color Concept came to be and introduced himself as representative of Asian Paints. He brought another person named Subhankar Dhar for doing the repairing work first and then painting of the room. Advance payment was made to both Subhankar Dhar for reapiring work and Raju Biswas for painting of the room.
Three months have been over and till today the repairing job has not been completed. Shbhankar Dhar has taken rupees 30000 for rapairing work and he has not given any receipt for the money.

I have chosen asian paint's apex ultima for my external walls as always, but this time its really depressing that the shade-x149 (Polish blue) which i've selected was suppose to be very bright and light shade. Paint on mixing and on applying, giving the proper shade but the moment it starts drying, the appearance is drastically changing to dark, dull like (Dark forest green-blackish). Hence, my whole building got a dull appearance and my time and money both got wasted. I need a justification and proper replacement of new paint with application charges.

I engaged the company for painting service. They did a horrible job, after much follow-up the company accepted failure at their end and assured of re-painting the complete area again. Several visits by the team thereafter resulting in identification of one issue or the other that were supposed to be identified and addressed before-hand in accordance with the proposal offered by asian paints home services terms (Appears on their website as well). What was supposed to be stress-free experience has no turned to be a nightmare.

Several hundred hours of follow-up on toll free no. And emails to the company have gone unanswered. Only assurances and no action.

Is it that for every thing today, a customer has to approach a consumer court to seek justice. Can't the company's not be self-disciplined and earn respect from clients.

Respected Sir
This is to bring to your kind attention that the painting work done by your authorized officer on behalf of your company is not at all satisfactory, which I vehemently oppose the same in this context.
And whereas I would like to make my humble submission to the aforesaid authority inter-alia to this matter that prima-facie it exhibits that painting drops are flowing from top to bottom which are quite visible on the wall and dark patches are also there in the wall .
And secondly the authorized officer have distorted my brand new stairs and furniture with the paint.
And thirdly l would like to mention that I have undertaken the painting work from the aforesaid company because it is having goodwill in the market but I am really bewildered with aforesaid experiences that I have undergone during the few days of contractual period, the company does not have any bench marks towards the providing of service to its customers who have hired their paid service it is sheer customer harassments, deceptive trade practice .
Mr Ashok ( company’s authorized officer ) having mobile no :[protected], after contacting with the aforesaid officer who undergone our task of painting in our premises 1 old court house corner, Suit No : 109, 1 st floor, Tobacco house, he never responded to my calls and sms all in vain I have contacted him more than 20 times, this is my humble request that please take up serious legal action for making breach of trust with the customers and making me sustained wrongful loss .
So at this juncture of situation I would like to make the aforesaid authority that the above two of my submissions comes under the purview of the Consumer protection Act 1986 as amended upto date vide section 2(g) {“deficiency" means any fault, imperfection, shortcoming or inade¬quacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service
And also it comes under the purview of 2(r) "unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice .}
That the acts and omissions on the part of the company`s authorized officer is quite bogus from customers view point and it is not in accordance with service standards
And the aforesaid authority are being requested to refund my money and to clean the messes you have done or give me the adequate amount compensation so that I can get it done. I will be waiting for your positive responses for a period of 15 days after that I will be legally bound to file my complain before the Honourable Consumer Forum of Kolkata to have redressal about my complain

THANK YOU

YOURS TRULY

VARDHAMAN BAID
Email: [protected]@gmail.com
[protected]

We entered an agreement with contractor udbhav marketing solutions [asian paints home solutions], ahmedabad (Gujarat, india) 28/02/2015.

The contractor for painting was changed to rahul verma on 06/04/2015. The work carried out by rahul verma was unsatisfactory. I went out of country on 21/04/2015, and the work was not completed when i checked it one day earlier. Due to medical reasons, i was out of country for 13 months. When i visited the apartment flat upon my return in june, i found many cracks on the painted walls so i called mr. Sadik who gave me the phone number of the supervisor of asian paints, named riyansh rana +[protected], who came with me to visit the flat. We both saw the painting defects; he assured me that he will discuss with the officer concerned and let me know about this. But he didn't call me, although i attempted to call him many times; he never responded to these calls. I am therefore lodging this complaint on behalf dr. Pooja gupta. I am the power of attorney holder (Bk agarwal).

This is the address of the apartment flat where the painting took place.
303 green blossom
Opp ramada hotel
Prahalad nagar, ahm.

Desirable solution: satisfactory repairwork, or full refund.

Sir,

I have called the asian paints customer care for taking estimate for painting
5000 sq ft. They have given reference no 13344441. They informed me that sales person will come between 2 to 4 pm on 18/07/2016. But no body visited the site.

Thanks & regards

V vijaya kumar

[protected]/[protected]

For painting and wallpaper work in our apartment we have given contract to asian paints ezycolor on the month of march 2016 - where we have done full payment at that time. major issues that we are facing:

1. wallpaper has not yet been delivered - we were told it takes 15 days - now it is already fourth month!!

2. painting work has been done but we still see old marks in the wall visible in few areas.

3. service supervisors are not taking our calls for three weeks. names are: bibek thakur, soumyojit mukherjee, somnath das

Expect remedy asap.

Asian paints home solutions is nothing but fleecing and cheating their customers. I had availed their services in 2016 in Ahmedabad. They will give you false promises about their quality of work and services but when I actually started the painting work at my residence, I came to know that they are only after Money. Every 2nd or 3rd Day they demand a cheque payment otherwise they just stop working halfway. It is nothing but blackmailing customers as once you have availed the services you are left with no choice.Apart from that they are too expensive. Also I would like to mention that they are too rude and unprofessional in their behaviour once you sign the contract.Their Ahmedabad based dealer UDBHAV MARKETING SOLUTIONS are equally unprofessional and rude.I spoke to the Marketing Manager of this company but he was also good for nothing and rude. Also I would like to share that their Supervisors are Careless and they behave as if they are not supervisors but as if they come from a collection agency. I have also uploaded two images for reference.Such flaking and superficial cracks has appeared at around 5/6 places at my residence within 4/5 Months only. Not worth it.

Last five years i gust using only one company brand only asian paints unfortunately this year i got bad experience from you i just talk with your agent he said it's one of best paint in asian paints so i just trust him and ur company so i just purchased 60 ltr royal white in january month when painting will be finished iam very happy then after 4 month i just try to wash the wall unfortunately color was changed still dirty is there so iam not happy about ur paints bcz i spent so much money i loss everything this is not good.. u fully cheating..in advertising very higher products this is very shame ur company so u telme what can i do in next step..

Just now i dialled 6218 1000 and was suggested to dial 30303747 to sort my query. Its absolutely disgusting and annoying the person who picked to answer this call at around 2.10 pm -July 1st, 2016, is hopelessly ignorant to even give a basic info. My query is: Can i go ahead with painting in monsoon with Royale Emulsion, interior painting, or to hold because of excess moisture in atmosphere with non-stop raining in Mumbai. Your colour tins DO NOT SPECIFY SUCH INSTRUCTIONS TO CLEAR DOUBTS.

Hope to get a sensible reply with professional rationale. I can be reached on [protected] after 7.30 pm only.
Regards/ Duru

Myself deodatt jadhav, we have given pathetic service for the painting & toilet work given to asian paints authorised dealer surya enterprises. The sales executive vaibhav korde misguided us saying first you should fix toilet leakage then only your wall leakage problem will vanish.
Considering his advice we have given both toilet and painting work, then he introduced a contractor from surya enterprises hanuman kelel. The work was started from 25th may 2016 and till date the work is still pending, 21 days has been completed.
We have been cheated by both the person from surya enterprises and even the project manager abhishek has given us false promises and have rarely visited our place for inspection of work. While doing toilet work hanuman has put a hole from our toilet to the person flat staying just below me.
The work was not at all professionally done.
I would advice people not to take such services from asian paints as we have suffered a lot and are still suffering for the service provided.

Regards,
Deodatt jadhav