Asian Paints Complaints & Reviews

Thank you for the two lines. My contact no is [protected]. The details of Organisation of the Asian Paints Service Provider of Asian Paints Ezycolour Home Solutions is Colour Concepts 54/1/1 Hazra Road, Kolkata 700019. Phone No [protected]. Colour Concepts collected the money from me on 22.05.2016. Till now the work is not complete. One Sri Raju Biswas who introduced himself to be Sales Associate of Colour Concepts collected the Cheque for painting and another contractor Sri Subhankar Dhar collected another cheque for repairing the damp wall.
I am cheated in the name of Asian Paints. I will send mail to Mr Ashwin Dani and Mr K B S Anand today and will seek their intervention to get proper relief.
Even if I do not get relief from the suffering and losses, this correspondence will enable me to lodge complaints to Consumer Courts as a last resort. But I am not interested in legal proceeding and for that reason, I have posted here the complaints.

I got a phone call from someone who introduced himself to from Asian Paints. I have told him that there is no need to make discussions, rather he should concentrate on completion of work.

The work has not been done though some persons contacted me over phone introducing himself to be from Asian Paints. There is a peculiar thing in this organisation. All the contractors and its employees introduce themselves as from Asian Paints and Asian Paints do not have any control over them. I have written mail to Mr Ashwin Dani & Mr K B S Anand and they not not even acknowledged receipt of the mail. I do not know whether I have lost my money.

Having had to follow-up for ~6 months on the case without a resolution, I have given ultimatum to the Company to refund my money by 31/8/16 to enable secure services from an alternate provider. The request fro refund was given earlier through emails, however all the requests/emails were ignored.

It is time to demonstrate the Company owns its issues and really believes in delighting the customer. 6 months of follow-up is no mean job, probably time and efforts spent are more than the value of the contract.

Recpect sir iwant dealership in Haripuram, Srikakulam dist andhrapradesh my shop name is Sri venkateswra enterprises my cell no;[protected].
Mail [protected]@gmail.com

I Wanted a new asian paints dealership in rohtak, haryana new shop name is jai baba guru gorakhnath trader's
Mobile no [protected]

We sincerely regret the experience you have been through. We have forwarded your complaint to the relevant team and you can be rest assured that our team will address all the issues faced by you.

Dear Vardhaman, our team is in touch with you and are working towards resolution of your complaints. Feel free to reach out to us if any issue faced, we are always here to help you.

I want to be a new deler of aian paint in bijaipur gopalganj bihar please tell me what is the prosiger to start

Dear Mr. Agarwal, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

+91 [protected] is my contact number

We have forwarded your complaint to the relevant team. We'll get back to you with assistance.

We apologize for the inconvenience caused to you. We are focused on meeting customer requirements to the best of our efforts. We are checking internally about the cause of the delay.

better not to relay on this they have a horroble customer service. In case of any issue their is no esclation path you keep on contacting customer care you will get only message we will arrange a call back from respective division which will never happen. If you take color consultancy service it is a big mess. My personal experience is they will come for visit at their convenient time, once they come all colors you will be choosing, and will be taken a cheque with assurance they will be sending color codes by email etc but believe me since 15 days i am following for this, guy who came stops responding, complaints given on help line no only reference no and call back assurance are given till date no action no reply to email and no phones calls answered.

Dear Kaustav, we sincerely apologize for the inconvenience caused to you. Please share your contact number more details. We will call you to take complete details of your concern and address the same.

Poor quality of work and pathetic customer services

Dear Souhil, we regret the inconvenience caused. We have already escalated your concerns to the relevant team. We will revert to you with an update as soon as possible.

Very bad products.. Very expensive not worth

Dear Vineeth, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

Dear Duru, we have escalated your concerns to the relevant team and will revert to you with an update shortly.

Dear Duru, thank you for speaking to our representative who helped to address your concern. Do call us on[protected] if you need any further assistance.

Dear Deodatt, we sincerely apologize for the inconvenience caused to you. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

Dear Arun, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

Dear Akash, we sincerely regret the experience you have been through. Request you to please share your contact number. We will contact you to take complete details of your concern and address the same.

Dear Sanjay, we have escalated your concerns to the relevant team, we will reach out to you with an update shortly.

Hi,

After tremendous follow up still we didn't get material.

Dear Sanjay, we are checking with our team internally. Please give us some time to respond with an update.

Hi,

Can you please take this loss of 15k which I faced. Kindly take this with Asian paints.

Dear Sanjay, our representative has spoken to you and helped address your concern. We hope you are satisfied by our response. Do let us know if you need any further assistance.

We sincerely regret the experience you have been through. We will investigate the concern internally and revert to you shortly.

Dear Nitin, the way forward has been worked out between you and the team, the details of which have been discussed with you. Do get in touch with our field team for further assistance.

Dear Team
Are you aware about what you had written on 31.05.2016. Please update me what is status of my complaint dated 28.05.2016. I had already mentioned deviations in applying paint and poor / worst quality of work by unskilled labors.
Nitin Rathod

Reproduce complaint of dt: 28.05.2016
Dear sir,
I had ordered my 3 bhk house painting to mr. Asian paints team in ahmedabad. My bp no – 11365754. After 3 coats there is no finishing, scratches, patches and brush marks on wall.

Process Process deviation
1. Inspection by supervisor ---> no supervisor visited and work started by labour.
2. Start with removing old wall putty/ color ---- > without sanding/ removing old paint or putty
applied 2 coat putty of putty.
3. Drying time to be given 4to 5 hrs between 2 coat ------> no drying time given back to back all coats.
4. Proper mixer of paint (1ltr paint + 400 to 500 ml water.) ------> 1 ltrs paint + 1 ltr water mixer used.
5. Feedback / quality 1st phase of
2 bed room completed on 22/5/[protected]> feedback given to supervisor/ contactor labor
and e-mail to Asian officer & AP home
solutions.
6. Rectification / improvement after feedback / emails. --------> no rectification done in 1st phase and similar
way 2nd phase started and now completed.
7. Feedback / quality during both phases[protected]> poor quality observed on wall - scratches,
patches, brush marks & poor finishing.
8. Response -------> there is no response to my 7 emails to
mr. Umesh thawani/AP home solu / no phone
calls / no action.
9. Contractor labors are not trained ------> unskilled and no understanding or may be
subcontractor labors taken from NAKA/
4 ways.
10. Guarantee -------> As process is no followed guarantee should be
for minimum 5 - years of painting.
Please provide me solution as i do not accept given quality and poor response also contractor has no solution.

Regards,

Nitin rathod
[protected]

There is no response.

There is no response from Asian Paints.

Dear Nitin, we understand that you are not happy with the progress of the work. We are checking this with our team internally. Please give us some time to respond to you with an update.

Hi Asian Paints,

This is Mahesh. I am facing the same problem as Nitin is facing. I was looking on the internet whether anyone was facing the same issue as I am & found this customer. To sum up my complaint:

I registered my complaint on May 17 or 18 regarding an issue of 'White patches' all over the walls. My house was painted using 'Royal Luxury Emulsion' for interiors and "Apex Ultima' for exteriors & the painting job was completed only on May 7. Within 10 days I started to see striking white patches on the walls & while trying to remove the stains using water, it left trace marks all over.

One of your representatives visited on May 18 and admitted the issue was with the paint & it happens n some batches. So he asked me to cover a certain portion of the wall with plastic cover to avoid the airflow for 2 weeks, so he could find out the cause. The eventual period was over on June 2. After some calls, the concerned person agreed to do the re-paint as it was agreed upon mutually that the issue is with the paint.

Re-painting started yesterday here & I wanted them to do only 2 rooms to test, so the same issue shouldn't resurface again. Same procedure was followed: 1 coat primer, 2 coat of 'Royal Luxury Emulsion' Matt finish but after wiping a small portion of the wall with sponge, it leaves trace marks again. This is after 24 hours of the painting. Now, this happened even after a technologist from Asian Paints visited the house & checked the walls and instructed the painters to go with the paint. So, I stopped painting rest of the rooms as I already see this issue again & not want to waste everyone's time.

If Asian paints is India's no.1 painting solution provider, I don't know why they haven't addressed this problem yet. I've checked with my neighbors too who recently painted their house with Asian Paints but they seem to be unaware of the issue. But first things first, I have spent a lot of money and time for this & have no patience to settle this. I want Asian paints to look into this issue ( of white patches on walls, cleaning with water that leaving trace marks) immediately in their Quality Check & Analysis department. If failing to provide a solution, rest assured I will do what I can in my neighborhood & find out customers who face the same issue and lodge a legal complaint collectively against Asian paints for delivering cheap product in the name of Luxury product.

Dear Mahesh, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

There is no response from Asian.
2 people contacted me for reference, they want to paint their house with Asian. I can share their nos. to Asian.

Asian paint do not bother to respond. I had also e-mails to their Branch head at Ahmedabad, Customer care etc. No body responding. They all are ignoring because money is in their pocket!!!

Dear Nitin, our team has made several attempts to contact you. We have also dropped you a mail requesting you to attend our calls. Our team has sent you a mail with regards to the warranty.

Dear ( you are not mentioning name)
There is no communication from your side. there is no e- mail, no calls, no SMS from you till you written above reply @ 12.00 noon. Who is contacting me from your side, please provide me name.
Further if you want to disclose all documents and evident on this platform than I can share following documents.
1. Feedback form - filled on 08.06.2016 - where clearly written work not completed and poor quality.
2. Site visit report - Blank - which is not filled by Asian.
3. Site monitoring report - Blank - which is not filled by Asian.
4. Present pictures poor work of walls and ceilings etc.
Nitin Rathod

As Asian Do not bother about my complaint . I am going to share all documents in this plat form.

Regards

Nitin Rathod

Dear Nitin, our team has discussed with you the details of the visit at your site. Also, we have communicated that we can only provide warranty as per the company policy and not beyond that.

Dear Asian team member
Asian person who are communicating is hiding their identity by not providing name / department etc.
Have your team provided you feedback that present condition of work is not proper.
During meeting your team has agreed for bubbles on all walls, scratches on ceiling, Brush marks on all walls, color is coming on our clothes (This paint is water proof, can wash with water). These all due to improper painting process done by Asian paint.(Ref my earlier communication dated : 28.5.2016). This is done 100% intentionally & negligence from all concerned officers of Asian Paint (I have written communications with all senior officers of Asian Paints)

Payment made 100 % advance for 100% perfect work. Please don't think that after getting 100% advance payment you can ignore customer and not providing proper work. Please provide me your final decision on work, refund, warranty etc. so I can process further.
Regards,
Nitin Rathod

Refund is awaited.

Dear Ravinder, we sincerely regret the experience you have been through. Your concerns are duly noted and the respective teams have been notified about the same.

Today your contractor's men visited my place & they have replaced those three POP bags (pics of which were posted by me yesterday) with marvelloplast bags in my absence & befooling my wife!!! They didn't realise that the walls are speaking a lot of truth...Shame on such unethical team...

Dear Ravinder, we regret the unpleasant experience. We are sharing this with our team and will get in touch with you as soon as possible.

Dear Pranay, we sincerely apologize for the experience you been through. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

You should be able to get my contact number from your records?
I have already registered a complaint through your Aparna chat forum. The complaint ID is[protected]. I had registered the complaint first on 2nd May 2016. I have had no contact from the complaint department.(although the local unit was in touch but not reference the complaint). I had raised the complaint again on 17th May 2016. Still no contact from complaint department reference the complaint!!!

Here's the latest chat for your quick reference:

→Hello
Aparna: Good Afternoon! Welcome to the Online Chat at asianpaints.com
Aparna: How may I assist you?
→I had lodged a complaint on 2nd May 2016. Complaint No.[protected]
→This is still unresolved
→And there was no call or visit from anyone at Asian Paints with reference to the complaint since I lodged it
→????!!!
Aparna: Certainly, I will be glad to assist you with the same.
Aparna: I apologize for the inconvenience caused to you.
Aparna: Be rest assured, I shall forward your details to the relevant department.
Aparna: They shall revert to you at the earliest.
Aparna: Please go ahead.
Aparna: Are you with me?
This chat has ended, start typing below if you need anything else!
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→Hello
Aparna: Welcome back!
→I'm sorry - was interrupted with work
→are we in the same chat as before, and I'm talking to the same person?
→?
→I'm asking so that I know whether to repeat what I had written before or just carry on from where the chat got interrupted
Aparna: Be rest assured! I shall forward your details to the relevant department they shall revert to you at the earliest.
Aparna: Is there anything else that I may assist you with?
→no, not right now. Hopefully I would get a call from someone this time to whom I can share all the problems
→and that he will be able to make a difference to the situation!!
Aparna: I shall forward your details on high priority bases they shall revert to you at the earliest.
→btw, what is the process of claiming a refund?
→it is a shame that we've to pay the money upfront with the order and then suffer like this!!
Aparna: I do understand your concern.
Aparna: Once again I apologize for the inconvenience caused to you.
→you don't really understand the magnitude of the pain and ordeal I am going through!!
→you didn't answer my question
→what is the process of claiming a refund?
Aparna: Sorry to inform you that I am not the right person to assist you in this regards.
Aparna: Request you to mail us on [protected]@asianpaints.com
Aparna: They shall revert to you within 24 working hours for the same.
→oh! it feels there isn't a documented process for you convey!!
→this is not acceptable
→you say 'they shall revert' - who is 'they'?
Aparna: Our relevant department shall revert to you within 24 working hours.
→I will get a call from the complaint department? OR Will the site be visited by someone in the complaint department?
→you mean revert with a call?
Aparna: Our relevant department shall contact you within 24 working hours.
→you mean contact with a phone call?
Aparna: Yes.
→when it comes to taking money from a customer you have all the processes in place. Why is that not the case for paying them back when you mess up with the work?!!
→I demand an explanation
Aparna: Sorry to inform you that I am not the right person to assist you in this regards.
→whom can I talk to with regards to my complaint?
→can you give me a number other than the customer care number?
Aparna: Request you to mail us on [protected]@asianpaints.com
→for getting a number where I can talk?
Aparna: Sorry to inform you that customer care number is unavailable.
Aparna: Alternately, you may call call us on our toll free number[protected].
→I'm asking for a number other than toll free customer care number and you are giving me precisely that!
→I mean you're still giving me the toll free customer care number
→in a particular city where APHS is available - who is the highest authority?
Aparna: I would like to inform you that I am not the right person to assist you for the same.
→so tell me to whom I can talk to who can give me the information I want
→and I want a number to talk to, not an email address
→and not a toll free general number
→Asian Paints is a big company.. surely there should be someone to whom I can talk to!!!
Aparna: Kindly stay online, while I check the information for you.
→I'm waiting
Aparna: Kindly stay online, while I check the information for you.
→I'm waiting
Aparna: Thank you for your patience.
Aparna: I would like to inform you that I shall forward your details on high priority bases they shall contact you at the earliest.
→I have been extremely patient. Asian Paints have tried me to the extreme of my limits.
→who is they?
Aparna: Our concern department shall revert to you at the earliest.
→someone better
→I'm going to pester Aparna daily now until I'm sorted
Aparna: Is there anything else that I may assist you with?
→not today. maybe tomorrow.
Aparna: Thank you for visiting Asian Paints.
Aparna: Do visit us again if you need any more assistance.
Aparna: Have a pleasant evening!

We have forwarded your complaint to the relevant team. We'll get back to you with assistance.