Asian Paints Complaints & Reviews

I am prasanth from mavelikara, kerala.i have done painting in my house before 2 mnths, Recently it has been noticed that dotted deposits appeared on the wall and water penetration problem also occured.we have given complaint and we got our claim like our wall repainted in some areas.But now again the same problem happened.Dotted marks on the wall.This is hectic.Please take this matter seriously.Asian paints apex ultima is the material which we used.Hoping favourable reply from your side mob.[protected]

Hi We have recently requested for home painting service from Asian Paints in our Gurgaon Sector-52 house. Your sales executive approached us and measured the whole house yesterday night. During our initial discussions, he had proposed verbally an amount of Rs 90, 000 for which we had requested for discount, then he proposed us to get the work done through private contractor arranged by him and without informing the company, which we refused as we were not sure of the authenticity and the quality of the work. This whole incident happened yesterday and now today morning he has given us an exhorbitant rate quote of Rs 140000 approx. The total area of our house is 1500 sq feet approx. Furthermore he has given the quotation from a personal mail id @ yahoo.com instead of a mail id of Asian Paints. I had also requested for the mail id of his supervisor which he refused to share with me. To check the authenticity of his claims, I have requested for a quote for similar services from Berger Paints and they gave us a rate quote of Rs 85000 approx (after all measurements etc.) How can there be so much of difference? If you want I can share full details of his quote and other related things. I didn't expect this from a company like you! I can understand how these sales executives play with customers as I too handle a similar kind of profile in US MNC and take care of Ethics and Compliance. Hope you will address my grievance soon and inform me about the action taken. Thanks. Regards, Mridul Mehta +91-[protected]

Please read conversation below, I had with an executive of Asian Paints in their chat room regarding a requirement. →Hi GM Aparna: Good Morning! Welcome to the Online Chat at asianpaints.com Aparna: How may I assist you? →I am using your schemes for my new house. Aparna: Please go ahead with your query. →I am looking for a paint suitable for roof tiles - terracota. I am resident of kerala. tiles are exposed to heavy rain Aparna: Alright! →hello r u there Aparna: Yes, kindly stay online, while I will transfer your chat to our Colour Consultant. →k Aparna: Thank you for your patience.. Aparna: Mr. Mathai, for tiles, we have Tile Guard which is a coating for roof tiles, Kerala bricks and non-porous baked clay tiles. Aparna: It has excellent water repellency property and provides excellent resistance against algal and fungal growth. Aparna: Asian Paints Apex Tile Guard incorporates the latest state of the art technology to provide long lasting performance in the most tropical and harsh conditions. →But your data sheet shows that it should not be used in damp / water flowing conditions Aparna: Mr. Mathai, Asian Paints Apex Tile Guard can be used in the most tropical and harsh conditions. →Quote from your site " Apex Tile Guard should not be applied on surfaces / substrates that are subjected to continuous seepage or dampness." →https://www.asianpaints.com/products/exterior-paints/apex-tile-guard/how-to-a...⇄ →Hello, please check and advise Aparna: Kindly stay online, while I check the information for you. →hello r u there? Aparna: Sorry for the delay, I will be with you shortly! Aparna: Thank you for your patience.. Aparna: Mr. Mathai, for Roof Tiles, you may use Asian Paints Roof Tiles. →Roof tiles? →R u selling roof tiles? →I have already purchased the roof tiles. →Hello? Aparna: Yes, Asian Paints offers Roof Tiles. →I asked for a paint dear. not tiles Aparna: Alright! Aparna: For Roof Tiles, you may use Asian Paints Tile Guard as a paint. →that means, tile guard is not suitable for exterior applications as you suggested earlier. Aparna: Asian Paints Apex Tile Guard can be applied in the most tropical and harsh conditions. Aparna: It also has an excellent water repellency property →It is not the answer for my query. You are suggesting one product for a particular application and your literature for the same says that it is not suitable. Which is correct? Aparna: Mr. Mathai, sorry for the inconvenience caused. Aparna: As this is a technical query, you may kindly send an email [protected]@asianpaints.com Aparna: Our Customer Care department will revert to you at the earliest. →I am using your products for my whole building and recommending it for my clients, being a practicing Engineer and if your products are not reliable what shall the Aam Admi will do? Aparna: Mr. Mathai, I understand your concern and apologise for the inconvenience. →It is cheating Aparna: However, I am not the right person to assist you with the technical information. Aparna: Mr. Mathai, request you to kindly send an email [protected]@asianpaints.com with your contact details and query.

I purchased Apex Ultima Colour no 7503 from M/S Rath Paints and Hardware, Jagannath Road, Dhenkanal, Odisha on .dt 21st march and we found the quality of the colour is poor.The quality of last purchase is quite different from the earlier one purchased by us in december 2013. Please look into it. Email:[protected]@rediffmail.com Pn no [protected]

I had given a contract to Asian Paints as 15/05/2014 as proposed starting date and 30/05/2014 as proposed closure date but still the work is incomplete.No one has even contacted or visited the site . I have complained to them earlier also on their customer care mail ID, [protected]@asianpaints.com and they have given me my Complaint No:[protected]. They are not being serious even after my complaint and its enough time that I have been tolerating them . Now I am fed up of their services and want my work completed as soon as possible and all the remaining money back with the interest as if I invest in a bank I will get some interest . Please look into this matter as soon as possible. I have had a very bad experience with Asian Paints and will be very careful of not giving a contract to Asian Paints in the future . Physical Damage : There are bubbles on the wall and they have covered the wall with 3 to 4 layers of paint in order to remove them but still no progress .

MOST HORRIBLE EXPERIENCE CAME ACROSS WITH ASIAN PAINTS I recently availed the service from Asian Paints for both Consultancy at home and Home solutions but I ended up with only regret of paying around INR 50, 000/- For Consultancy at home, one executive by name Sharath visited my flat and I asked him to send some options for my POP and walls. He promised to send it through mail reply so I sent him an mail keeping the another executive Nagesh (who demanded to be my point of contact for the service but now no trace) in cc. During the last moment when I didn't receive any response from him through mail I called Sharath but he replied saying that can't help as he left the organization. In the other side my Applicator was waiting to put the paint. Finally I had to paint without receiving any update for colour combination after even paying INR 1500 for the consultation. In between called customer care several times to get a quick solution but they lied to solve it which never got solved till the painting was over. This was just the begining, later once I visited on promised day when painting should be over I found lots of cracks and patches on almost every wall though I paid money for crack seals etc. Most surprisingly, I found, I paid the service charge for Royal Shine but they are using cheaper paint i.e Royal Emulsion to paint my walls. Once I caught the applicator on spot they tried to fool me saying it is similar. Immediately I complained to Project Manager Mr. Abhishek through call and he denied to accept my complain. When I said I have the proof of image then the spoke to applicator and asked apology. Then again the painting work started using Royal Shine. HOW BIG CHEATER IS THIS COMPANY??? IF I WOULDN"T HAVE NOICED THEN I WOULD HAVE DEFINITELY BEING CHEATED. WHAT IS THE USE OF PAYING SO HIGH PRICE IF I NEED TO GET CHEATED. SO SO SO SO SO AND SO POOR AND DISGUSTING SERVICE. WHAT IS THE USE OF PROJET MANAGER IF CUSTOMER ONLY HAS TO VISIST THE SITE AGAIN AND AGAIN WITH TOO MUCH OF TENSION AND HASSEL!!! Initially I thought of excusing them but a customer I definitely put it across to others so they can be careful and think twice before availing the service from ASIAN PAINTS. OTHERS PLEAS BE CAREFUL FROM THIS COMPANY, THERE ARE POSSIBILITIES THAT YOU WILL DEFINITELY GET CHEATED I[censored] ARE NOT LUCKY ENOUGH LIKE ME TO CATCH THEM WITH EVIDENCES. After all these nonsense again the site manager came to get my feedback. I showed him the disgusting work is being done at my site where in all the light walls previous colour was popping up from background and lots of bubbles on the walls. To solve this again they sent the same applicators for one more cote of painting which finally didn't resolve my problem, rather one more day's hassle to stand with them. More on that I had to hear words from the aplicators that because of my complain they were punished etc. etc. Do I really deserve to hear all these??? IS IT CALLED HASSEL FREE SERVICE??? FOR THIS STUPID SERVICE SHOULD I PAY around INR 50, 000/- IS IT A JOKE??? Finally after all these, I clearly communicated to ASIAN PAINTS EXECUTIVES not to contact me further as they already messed up everything from last 7 days. I have lost the peace of mind for a simple painting servise and that to after handling it over to so called big brand like ASIAN PAINTS. My over all rating will be in minus if possible to this service of ASIAN PAINTS. I DEFINITELY DO NOT RECOMMEND THIS TO ANY ONE. MY SUGGESTION: PLEASE REFER ANY OTHER BRAND OR APPLICATOR BUT NOT ASIAN PAINTS> THEY WILL SIMPLY EAT UP UR MONEY AND PEACE OF MIND NOTE: ASAIN PAINTS FINALLY AGREED TO REFUND ME INR 1500/- AS A REFUND OF INCONVENIENVCE IN COLUR CONSULTANCY AT HOME. REAL TIME JOKE, CHARGING 50, 000/- FOR THIS MUCH OF TROUBLE AND INSULTING RETURNING OF 1500/-.

I purchased Asian paints ( for exterior application for my home ) from COLOR HOUSE, the asian paints dealer in kottayam kerala in 2013 january. With few months itself, one type of paint(which was applied on compund wall) was peeling off. I reported this to the dealer and they gave 1 litre paint to touch up the area. after about 1 year, another type (which was applied on wall of the house) started peeling off from various locations. Now there are lot of patches all around the wall and it spolit the look of the building. I reported the matter again to the dealer and they sent one executive to check . The executive after inspecting told me that he will contact u later. Now its almost one month over and no response from him. He is not responding to my phone calls also. I really think that something went wrong in preparing the paint. Awaiting your reply. Thanks Jobin John Mobile [protected]

THIS IS TO INFORM YOU THAT I HAD PAINTED OUR HOUSE ABOUT THREE MONTHS AGO USING ACE PAINTS FOR THE INTERIORS AND APEX PAINTS FOR THE ROOFS AND EXTERIORS AND HAD USED THE ASIAN PAINTS COMPUTERISED DYES AFTER SELECTING THE SHADES FROM THE SHADE CARDS. I REGRET TO INFORM YOU THAT THE QUALITY OF PAINT SUPPLIED BY YOURS DEALER ROOP PAINTS &CHEMICALS, SODAL ROAD, JALANDHAR IS NOT GOOD. THE PAINT IS COMING OUT AND COLOURS ARE MISMATCHING, STAINS ARE COMING OUT AND SHADING DIFFERENTLY. I REGRET TO INFORM YOU THAT EXPECTED RESULTS ARE NOT ACHIEVED. MY ADDRESS IS, ARUN SHARMA, HOUSE NO. 57, KAMAL PARK, GALI NO. 6, JALANDHAR, EMAIL ID IS - [protected]@yahoo.com and cell no. [protected]. YOU ARE REQUESTED TO VISIT THE HOUSE TO HAVE A PERSONAL VIEW AND COMPENSATE ACCORDINGLY.

Dealer : New Pravin Hardware Tel : [protected] Mobile : [protected] PSO : Siddharat [protected] Shashikant [protected] Site Address : Juhu Green C.H.S, N.S. Road - 4, JVPD, Behind Coopar Hospital, Mumbai- 400049 Contact Person : Deepak Varma [protected] I had given a site order for the above site. Asian Paints company worker place the order without sampling of the product in the order. Now, we are getting the complaints about mismatching of the color of the product. Due to this they are not ready to pay the bill of this particular order as well as the previous order's bill is not paid. I request you to settle this problem. I should not be responsible for payment of the bill if they deny to pay the bill of this order.

We purchased Asian Appex Ultima Exterior paint for exterior for the house No. 111, RBD Layout, Sarjapur Road, Bangalore from Mahalakshmi Traders, No.779, Kaikundrahalli, Near Wipro, Sarjapura Main Road, Bangalore vide their Bill No. 4875 dated 16 Oct 2013(20 Ltrs), Bill No. 16019dated 19 Oct 2013(20 Ltrs), Bill No. 16086 dated 24 Oct 2013 and Bill No.16145 dated 30 Oct 2013 . The painting work has been completed in Nov 2013. Now the paint which we applied on exterior wall is peeling out in some places. The owner of the house is complaining it seriously as we have carried out the work. Since Asian paint is the best product and it gives a guarantee how such things can happen as we purchased the best item available in the market. Please make a serious note of it and send your representative to the site immediately for your inspection . Please inform me so that i can sent my man to the site.

From ;Ashok Wadhia Customer Code[protected] 130, 2nd, floor, sec-5, Rachna, Vaishali Ghaziabad. U.P. 201010 Mobile -[protected] Dear Sir My work was to be done. Today Mr.Manmohan ( Mobile-[protected] ) with operator visited to excuie the work but again they wanted to retouch only which was done earlier also resulting Faulty work. I dont understand why company like such a standard to do LIPA POTI work. Pl.cooperate with the matter to avoid any legal proceedings as i have got your written documents and as well all conversation recordings with your executives to prove myself. Regards Ashok Wadhia

Goodmorning sir/mam I Gurmeet Singh resident of B-136 hari nagar wants to complaint for ur product.i renovated my house nd applied ol asian paints fr d ceilings n walls. I have 4 floors. The top two has to be rented so i applied a low quality of asian paints. Bt the lower two are d 1 where i n my family has to live, so i applied asian royal. Bt Dere wer marks on ol d walls. Till now i have applied 70 litre asian royal, bt still d marks appear. Finally i complained through satija paint house, fateh nagar, d 1 from whom we took ol d things. A volunteer o[censored]r company came nd he saw it. He said dese r called brush marks. He said upar hath shi nhi phunchta islie marks aae h bt d marks were dwn olso. He gave us 2 litre as goodwill n said ki do things as i say on a wall. We did lik dat n wat happens? D marks increases n d wall looks more shabby now. After another complaint 2 o[censored]r men came.day saw d wall n den dey said ki yes d marks have increased. N now wat dey say is ki hum apko patch krke dikhate h apni labour se. N we want d full wall to be painted, coz marks r coming on walls nd not on patch. Might be ki patch doesnt show d marks bt d wall will. So we want our wall tp be painted. If marks disappear den ya labour is at fault n we ll make for it. Bt wat ut volunteer says hmare maal main kami nhi h, shyd hmare main kami nhi h. Agr nhi h to krke dikhao na. Bolne se kya hota h? 70 litre is not small amount. Plzz tell wat r u dng asap or we take our next step. Volunteer's Phn no - [protected] [protected] (devesh)

Sir.. before three days i bought Apex Exterior Emulsion and some other goods from RANGOLI PAINTS EMPORIUM, 169 - DHARAMSHALA BAZAR GORAKHPUR. The shopkeeper give me Duplicate Apex Exterior Emulsion in two bucket 20 liter and 4 liter. When my painter told me about duplicate paint i call to shopkeeper but he not give any response, after then i call to Asian Paints Helpline '[protected]' and registered my complaint and my complaint No is [protected]. On Tuesday (4/11/2014) i call to shopkeeper and told about complain in Asian Paints. After this he returned my two bucket paint (20 liter and 4 liter) which cost was (4410 Rs and 1090 Rs) total 5500 Rs. But shopkeeper returned me only total 4500 Rs and not returned me original bill. Right now i have a photo copy of bill. from the above i lost my 1000 Rs in paint and my two days labour cost which i give to my three painter of 2100 Rs. So total i lost 3100 Rs and mentally i was trobuled last two days. So sir i will kindly request you take action to RANGOLI PAINTS EMPORIUM, 169 - DHARAMSHALA BAZAR GORAKHPUR.

sir both of these dealers providing us old manufatoring products of ACE asian paints which are around 1and half year old and becoz they are near to our residence it is our priorty to buy from these dealers and when we complaint about this then they say take these products from us otherwise go some other place this is very bad experince . to buying such a reputated company products Venus Paint And Hardware Shop No-6, Near Barkatullah Khan Stadium, Main Pal Road, Pal Road, Jodhpur - 342001, Rang Sagar Panchratan Apartments, 9th Chopasani Rd, Sardarpura Khurd, Jodhpur, Rajasthan 342004 Phone:[protected]

Respected sir, good day! mene pura ghar asinan royal shine se pant karwaya he, jo sara meterial M/S JAMUNADAS MANALAL, JHUMRI TELAIYA, DIST-KODERMA, JHARKHAND, PIN-825409, se purchase kiya parantu mere ghar ka 4 wall kharab ho gaya he, sara kam paint ka aapke company ka hi authorised persons MR.SURESH RAM kiya he. phir bhi yah complain aaya.mene kai dapha aapke dealer M/S JAMUNADAS MANALAL ke yahan bola to wah bar bar bolte rahe ki company ka technetion/enginear aayega to dekh lega parantu aaj lagbhag ek sal hone ko ja raha he parantu aaj tak koi sunwai nahi hua he, kindl urgent basis par mere diwal ko dhik karwane ka kast kare . FROM-SUNIL KUMAR MODI GANDHI SCHOOL ROAD JHUMRI TELAIYA, DIST-KODERMA JHARKHAND MOBILE-[protected]/[protected]

The Home solutions sales guy mentioned that the Aqaudor PU will be looking much better than manual polish on the teak wood door. The charged me 5200 /Door ( 87 Rs/sqft for 60 Sqft). The polish looks pathetic and the door is looking bad now. The applicator used a local Sheenlac wood polish to clean the door and applied the Aquador ( not able to verify the same as the tin was in opened state) 2 coats with 1.5 hrs of gap in between . The whole process completed in 1/2 day for 2 doors. ( Actual cost is 750 Rs/Liter of Aquador 2 Liter + 1/2 day of labour ! ...while they charged me Rs 10400 for this. The quality is not matching a local polish even 10% and they claim this is the best polish that can be made. The CSO / Manger when contacted visited the house on 30th Septmeber and accepted to fix the issue. They never turned up till 6th October. In this whole process the contact person provided does not even lift the call/responds by SMS. Please do not go for these premium stuff and a local guy can do a better job with less cost. They mentioned some amount in quotations and now asking more money saying that they missed some areas while checking.

we had done the apex for the outdoor walls as tod 7 year warranty but in a year it got white now i want to repaint my outdoor walls again will company gives me written that time it will atleast last for 5 years my phone no [protected]/[protected] my email is [protected]@yahoo.com hope to see soonarinder

Dear Concerned Team This is to bring in your notice that I had visited your web site and gone through below link and selected one colour for my room after doing the screen test online. http://www.asianpaints.com/test-your-ideas/do-it-yourself/visualizer/wall-colour...⇄ I had selected AFRICAN VIOLET COLOUR (M706) and orderred the same through one of your dealers. Once the paint was done it was completely different from the paint which I had selected online. I'm attaching three files. In the first I had highlighted the colour which I had selected from your Website. In the Second file, there is sample on how the wall will look after the paint. And Third file, is how the room is looking after paint. If you come and see the walls, the paint is looking very weired and all the patches which were filled by the painter are also visible even after 3 coats of paiont on the wall and I'm not at all satisfied and need to repaint the room. I would request you if you can send someone to visit my house and check the paint which is done on the walls. My Address is : 188 - GROUND FLOOR, STREET NO-17, PRATAP NAGAR, MAYUR VIHAR PHASE -1, NEW DELHI - 110091. CONTACT NO : [protected] alternate no. [protected] Kindly consider my complaint and provide me a solution as I need to repaint the wall. With Regards Gaurav

I have been chasing local representative of APHS for carrying out the rectification job occurred due to inferior quality of paints/ workmen ship of APHS for last 3 months. Lastly filed complaint at consumer complaint as referred in subject. Representative visited my house and started finding faults in wall to establish that no repair work can be done by APHS which are all rubbish excuses. I have taken the services of APHS on the premise that it is good ethical and consumer friendly company and does best quality product and workmen ship and keeps its promises if there is any shortcoming in their product. But all these tall claims appear to be bogus and false. I have paid APHS for their promises to provide best quality + services but I am, now after seeing the attitude of APHS, will NEVER AND EVER recommend my friends to go for APHS which is a fraud company. Secondly PLEASE TREAT my this email as NOTICE and if I have received any positive response with 7 days from today, then I will send my complaint to your MD directly and secondly I will forward this complaint to CNBC PEHEREDHAR and file consumer complaint with Consumer Court. | Request you to kindly forward my this NOTICE to your legal dept. To ensure that I will get a proper reply. I am General Counsel & CS of MNC (consumer good) and avers with my rights as consumer. Best Regards, Atul [protected]

It was almost 6 month back that we decided to get our Building Painted get Reference of Asian Paint dealer called P G Construction ( Kolkata ), he also carried the letter of Recommendation paints from Asian Paints officers . The rate was finalized at Rs 2.5 lac ... we got in to an agreement and also made a Advance payment of Rs 1.5 lac ... It has been 4 months now the work is not completed and whatever work has been done is extremely shabby ... No one from Asian paints team is bothered about the same In sipte of various escalations . We demand an Immediate Refund of this amount and claim damages as per the agreement signed . Amit Bhatia [protected]