Asian Paints Complaints & Reviews

Dear Dranil, we apologise for the inconvenience caused. Request you to please share your details (full name, contact number and address) with us. You can share the same here or email the same to [protected]@asianpaints.com.

Dear Kiran, we apologise for the inconvenience caused. Request you to please share your details (full name, contact number and address) with us. You can share the same here or email the same to [protected]@asianpaints.com.

We apologise for the inconvenience Narinder. We will have our team check and update you shortly.

Hi Atul, the inconvenience caused is much regretted. Allow us 48 hours to look into this matter and come back to you with a suitable solution please. Thanks.

Hi Atul, we understand that our local team has contacted you via email yesterday and have confirmed that once the weak plaster is fixed, we will do a repainting of the 4 walls in question. Hope this answers your concern. Thank you for reaching out to us.

APCCCC,

Thnx for your reply.

Your local representative is aware that there is one room and one rest room(TOILET) which has problem.

I am not sure whether your reply is considering only one drawing room or it covers both drawing room + rest room.

Please clarify.

Further please note that as per your advise I have to fix weak plaster, but it will take some time. I will try to fix the weak plaster from some masion which may take 4-5 weeks as presently I am travelling out of Delhi for 2 weeks and will be back after second week of October, 2014.


Please confirm accordingly .

BR


atul

Sure Atul, give us a bit of time to check back and confirm. Alternately you can always reach our local team too. Thanks.

Asian Paints is worst ever company and they are into the business of fooling customer. There is one person Andrew whose mail id is "andrew.[protected]@asianpaints.com" and he is the worst every guy in Asian Paints and worst horrible guy. Aswin choksi is MD and his mail id is "ashwin.[protected]@asianpaints.com". Other mail id's of Asian Paints is Manish Maudgil <manish.[protected]@asianpaints.com>, Sushant Toraskar <sushant.[protected]@asianpaints.com>, Shruti Rajamohan <shrutir.[protected]@asianpaints.com> and Lakshmi Narayanan B <lakshminarayanan.[protected]@asianpaints.com>. All this guys will also not listen to your problems. I had already lodged my complaint with them but till date they are just arguing over mails and pinpointing issues and when I provides them proof then they take u turn and comes up with new issues and starts elaborating things. Worst ever is Andrew Williams. After writing so many mails and even when they asked for proofs and all proofs provided by me then also they not have any answers and then start diverting the topics from actual case to some other points. My mail id is ra.[protected]@gmail.com.

Dear Amit, we will call you shortly to take details of your complaint. We apologise for the inconvenience caused.

Dear Alok, we are looking into your concern and will share an update shortly.

Dear Alok, We are sorry for the inconvenience caused to you post application of Asian Paints Ultima Protek at your site. Our representative understood the “shade variation” concern highlighted by you during interaction.

During analysis of the Shade variation issue of the said shade in Ultima Protek which is supplied to you by our dealer, our representative observed that the shade variation takes place in 4 lit of paint due to machine error. One of the colourant did not get dispensed properly into the 4 lits o[censored]ltima Protek paint leading to shade variation. Hence the ” shade variation” issue observed at your site is due to machine error while dispensing the desired shade and not due to product fault.

However, to satisfy you, the company representative has offered you 4 liters of Apex Ultima Protek Shade ( selected by you ) for repainting of affected walls purely as a goodwill gesture and business decorum. When the offer was made to you, you denied the offer saying that the site was already repainted using another shade, hence requested to settle the complaint by paying Rs. 1740 towards Paint material purchase. Hence we have requested our dealer to handover Rs. 1740 to you which you have spent on Ultima Protek shade. You are requested to contact our dealer and collect the same as early as possible.

We trust the matter now stands resolved to your utmost satisfaction and we shall treat this complaint as closed at our end. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.

Not worth a rating. Neha [protected]

Dear Neha, we apologise for the inconvenience caused. We will check with the Home Solutions team and share an update with you shortly Request you to please bear with us.

Dear Neha, as confirmed by our team, we will be visiting your site at 6:30 today.

Dear Neha, we apologize for the inconvenience caused. We hope your query has been resolved after the discussion with the local team. Please get in touch with them for any further queries.

Dear luqman, thank you very much for your query on dealership. We would request you to share your contact details over an email to the following email id - [protected]@asianpaints.com. Please note that the subject of the mail should say - """"""""Asian Paints Dealership Request"""""""". Please mention your name, Contact Address (with district), Shop Name, Contact Numbers - Mobile and Landline, Email Id - (If you have an email id). Thank you once again for your query. Once we get your details, we will respond to them as soon as possible.

I need dealership of asian paint send me all detai for dealership my e-mail id is [protected]@gmail.com my contact number is [protected]

Dear sir I want a new dealer ship

Dear Sree, we apologise for the inconvenience. Our team will contact you shortly to address your concern.

Thanks for the response. I expect this response to solve and full fill the the customer expectation.

Dear Sree, thank you for giving us an opportunity to address your concerns and sharing valuable feedback with us. With regards to your complaint lodged with us (Complaint No.[protected] Dated 08/03/2014), we have responded to your concerns as under :
On receipt of your complaint, an inspection of your site was done by company’s representative on 13/03/2014.
During the visit, a layer of white powder was seen on 3000 sq ft interior walls of the independent house on the ground and first floor. It was a fresh painting site and painting was done approximately one year ago.
The application procedure followed at you site was one coat of Decoprime Cement Based Primer – Water Thinnable and two coats of Royale Luxury Emulsion.
Please note that we are one of the leading paint manufacturers in India. It has been our privilege to serve millions of consumers across the country and
our reputation as a manufacturer of quality products is based on consumer satisfaction basis their experience of our products.
Company had offered you material (50 Litres) as well as labor (13200 INR) only for the affected area and the rework was completed in the month of August 2014.
We hope and trust that you would have understood the matter in its true sense and right perspective. We look forward to more opportunities to serve you in future

Dear Dhruv, we apologise for the inconvenience caused. Please share your details with us (name, address and mobile number) to help us get in touch with you and expedite the process.
Regards
Aparna
Asian Paints Ltd

Dear Mahesh, we apologise for the inconvenience caused. Request you to please share your contact details to enable us to get in touch with you and address your concern. We look forward to your revert.

Dear Anita,
We apologise for the inconvenience caused. We have shared your concern with the Home Solutions team and will share an update shortly.
Regards
Aparna
Asian Paints Ltd

its lack of supervision n untrained workers, they were hired from road by contractor.

Dear Anita, the necessary rework at your site is now done. The RA will visit the site on Saturday to take the final walk through as you are currently out of town. We thank you again for your patience.

the necessary rework is not up to the mark.yesterday when we returned we asked the contractor to come .he said he will come today.after waiting for the whole day i called him and then he appeared at 8 o clock in the night.we refused entry to him in the house.these people are so hopeless that we have to get after them to do the work .this is the most painful and irresponsible team i have ever met.i trusted them which they are not worthy of.i am tired of them and have no patience to tolerate them any more.so please do not send them .i will prefer to get a roadside painter instead of them and get my work done.the contractor kept on insisting to put birla putty and charged extra for that.they were given the site on 14thmay.how many days more of this irritation?we havent put a single nail on the walls yet.i have all the conversations recorded.i will go for a legal action against this team for all this harassment.

Dear Anita, thank you for meeting our team. We will be doing the touch up over the areas that have developed cracks and the work will start from tomorrow.

this are the few cracks which can be seen on walls of hall n bedroom, we have paid seven thousand to fill this cracks to ur contractor.

Dear Anita, we are checking with our internal team and will revert shortly.

Dear Rohit, we apologise for the inconvenience caused. We will check the concern with the Asian Paints Ezycolour Home Solutions team of Kolkata and share an update with you shortly.

Dear Sudip, we apologise for the inconvenience caused. Our team will get in touch with you shortly for your concern.
Regards
Aparna
Asian Paints Ltd

Dear Sudip,
We have observed two problems at your site -
1) Shade Variation in Apex Ultima "Sands Of Time", which needs to be prepared in base HQ2 but the dealer had used HQ6 instead of HQ2, due to which shade variation was observed.
2) Ace - Patchiness: Shade code 8577, Shade Name: Brown Paper, which was made in AC7 which is the correct base for the mentioned shade. The problem of patchiness was observed due to overdilution of the paint as per investigation done by our representative.

In the first problem of Shade Variation" we would like to bring to your kind attention that the dealer has inadvertently chosen a wrong base for tinting the shade as desired by you otherwise there is no defect whatsoever in the paint products used by you at the site and we have instructed our dealers time and again to ensure that they use correct bases for the shades as desired by the customers.

In second problem of "Patchiness" it was observed due to over dilution of the paint which is painter error.
You will appreciate that we are one of the leading paint manufacturers in India. It has been our privilege to serve millions of consumers across the country and our reputation as a manufacturer of quality products is based on consumer satisfaction based on their experience with our products. Although there was no deviance in the quality of paint supplied to you, the Company had compensated you with the material i.e. 10 liters of Ace Exterior Emulsion and 10 liters of Apex Ultima purely as a goodwill gesture and business decorum.

We trust that the matter now stands resolved to your satisfaction

dr pp sirajuddeen mob no;[protected]

Dear Sir, we regret the inconvenience caused to you. Please provide your complete name, address and mobile number. We will get in touch with you to address your concern.
Regards
Aparna
Asian Paints Ltd

Dear PP Sirajuddeen, our team will contact you shortly.

Dear Sirajuddeen,
We are in a process of collating the facts and observations and the conclusion based on that would be shared with you at the earliest.
You may kindly apprise yourself and await our further reply.
Regards
Aparna
Asian Paints Ltd

Dear Mr. Sirajudeen,
Sub: Your Complaint regarding quality of Royale Luxury Emulsion applied at your site.
Ref: Your Complaint bearing no.[protected]
It has reference to your above referred complaint lodged with our helpline.

It was informed by you that the material was purchased from Jyothi hardware in Kannur town. We would like to bring to your notice that we are not supplying any material to this dealer
and it is not Asian Paint's authorized dealer. Hence the material applied at your place may not be genuine asian paints material which is not performing upto your expectation. you may raise the issue to the concerned dealer directly and claim compensation from him for selling you the non-genuine products.

We hope and trust that you would have understood the matter in its true sense and right perspective.

Dear Sipra,

We regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly. Please bear with us.

Regards,
Aparna
Asian Paints Ltd

Dear Sipra,
This is with respect to the painting work undertaken at your site by Asian Paints Ezycolour Home Solutions.
Your first selection for the designer wall was Royale Play Stucco-Slate-Inner Bark (8638). The same was executed and was up to the mark. However you did not like the finish and insisted the same to be changed. We agreed to do an alternate design purely as a goodwill gesture.
The second selection that was done by you was Royale Play Stucco-Marble-Inner Bark (8638). Basis your decision on the available options, our team executed the same. As on date we would require 3 working days to finish the wall. However as per your recent complaint and the communication with our team you want a third change.
We are willing to change the shade as per your choice. However this is purely in the form of a goodwill gesture. Post this we will not take up any further changes. Request you to provide us with your decision at [protected]@asianpaints.com. Basis your reply we would fix an appointment (at a time of your convenience) to freeze the plan of action.
In case we can help you with anything else, please free to get in touch with us.
Regards
Aparna
Asian Paints Ltd

Dear Aparna,

I do not know from where you have got the information.The first stucco(slate texture) was horribly done by the contractor of Colour Concepts(a photo of which is enclosed herewith). When we raised our concern with them, the RA forced us to choose the marble stucco in the same colour. We hoped that this time they will be able to do it right.But this time also, we were totally shocked by the work done.The picture of the second stucco is also attached and if you think this marble texture was "up to the mark", then I would have to ask you to stop advertising otherwise.

Further I would like to mention that instead of implying that we are very fussy, why don't you send your team of experts to our house and inspect what the contractors are doing.How far they are skilled in doing Asian Paint texture of which you are so proud of?

If you continue to think that you are doing " a goodwill gesture" to us, then I would suggest you to not to do that charity towards us and we
will keep the stucco as it is and show others that the fish scales like texture is actually Asian Paints marble stucco...

Dear Aparna,

Thank you for your quick response.With respect to the above mentioned complaint, Colour Concepts came to our house and did the stucco again, which, we are satisfied with.They have further solved any issues, we had, so thank you again for your co-operation.

Regards,
Sipra Poddar

Complaint code 11569299

I already registered the complaint and received the code 11569299 and your service in charge agree to pay for repainting and I invest for repainting also. The amount not settled.