Asian Paints Complaints & Reviews

Customer ID Code: 11569299 Sub: Complaint registered against low quality paint from Asian paints – Asian Interiorpaint – Royale shine 2 coats was painted in our newly constructed house by November 2013 in First floor and by January 2014 in Ground floor. Complaint: Now it looks Oily and uneven glazing effect in many places and almost all walls reflect the same in First floor. Ground floor also similar effect. Asian Paint quality person from Chennai visited the sight and accept the complaint. Calls Received From Company: Mr. Soloman [protected]Chennai Quality [protected]Tirunelveli Office [protected] For repainting the ground floor I spend Total Labour Paid: Removing the defective paint 4X700 = 2800 Painting Primer 3X700 = 2100 Two Coats Paint (5+4) 9X700 = 6300 Total Labour spend for Ground Floor = 11200 Cost of Primer = 680 Total = 11880 To be paid for Ground For first floor 11880/Rs. Total 23760.00 Rs promise to pay. But after painting they are not paying the amount.

I purchased apex ultima (0N13) of 20 ltr week back and then i recently purchased the same colour and of same batch and same base HQ2 . But colour variation occur . I cant tolerate this .as i have spent a lot of my savings on this . Plz take some quick urgent actions aginst it Whosover is responsible.

Color 8165 royal after applying we are not getting a smooth finish, it's patchy all over, painter tells its not his fault and the dealer tells there are problem with dark colors . If there is a problem with a particular colour why do u guys sell it ? Total waste of money .

we decided to go for asian paints home solutions.it was very convincing on the site to be a hassel free painting process.the people from the company are soo busy that they keep us waiting and dont turn up on the assigned date.once the work was started we were amazed to see the workers.they were not at all efficient at shifting and packing.they also broke a few items while shifting in haste.the contractor was a very arrogant person.we decided to go for asian paints royale.its finishing is no good than a distemper.the work is not at all as expected .they almost charge double the amount a local painter would charge.but the work cannot be distinguished from any local painter.after the inspection from their side they were themselves not satisfied with the job and asked the contractor to do the needful.but nobody turns up as they are too busy.B.P.CODE[protected].

This is to inform you that the work undertaken by Asian paints (Colour concept, Kolkata), of Mr Barun Kumar Kejriwal of 26, Mall Road, Sushma Apartment, Dumdum, Kolkata - 700080, Mob: [protected], has not been completed even after repeated requisition. Many times it has been brought to the notice of Colour Concept but no action has been taken by the Company. Hence I would like to request the concern authority to take proper actions in this regard asap. Regards, Rohit Kejriwal

ear sir I have choosen & purchased 20 lts Container of Shed No-8577, Batch No-S-36 of ACE exterior Emulsion from Kailash Hardware of Burnpur & Same shed of a container of 10 lts Batch No-R-46, but after painting two different colour shed was noticed as a result of which I have to cancelled further painting programme of my House & Institution this incurred a huge financial loss . Your Local representative Mr. Kartik not responding on contacting thru mobile .
Pl do the needful immediately to keep ur reputation intact.
Supriya das-[protected]
Sudip Das, [protected](m),

Sir I purchased Apcolite asian paint with colour code of 7774 after applying the colour, what I selected is not come, When I contacted to the Dealer which located near Venakatapuram, Alwal, Secunderabad, AP, they said that after finishing the second coat colour will come and I done the second & third coating but the desired colour what I selected in your shade card is not come. Please look in to the matter and replace the paint...

its been only few months ...that ...the paint blue emulsion ...has been painted on the wall .There is an appearance of some fog like thing on the wall...if you are ...not taking ..this complain with the concern ..then we have to go legally ...that is to the consumer court

On 16th August 2013, we ordered Asian Paints for painting our house and also for some repairing work.Mr. Joydeep Chakraborty (of Colour Concepts) came to us, took the order and he gave the contract to Mr Anshuman Naskar for the job, who did not have any proper labour to do the repairing job or the skilled painter to do the texture in our drawing room.As a result, the painting work is still incomplete and on top of that, the RA Probir from Colour Concepts forced us to choose the texture design and colour according to their choice and not ours.We reluctantly agreed to go by their choice and gave them a chance, but the contractor could not even bring out the proper design even on the third attempt. We have complained several times to Colour Concepts(Kolkata) and once even to Asian Paints Kolkata office.Supervisors from Colour Concepts came to our house, after getting the written complaint, only to mock at us and no one from Asian Paints bothered to even reply to the mail.We are truly shocked at receiving this kind of treatment from a reputed company such as Asian Paints, that also after paying Rupees 1, 44, 000. Contractor- Colour Concepts (Kolkata) Contractor ID-CKOL060004(As stated in our billing) Regards, Sipra Poddar (M)[protected]

I engaged Colour Concepts of Asian Paints Home Solutions for exterior painting of my residential building (Purbalok, EM Bye Pass, Near Metro Cash and Carry, Kolkata -99) to start work with effect from 18th February, 2014. I faced lot of difficulties after the actual work got started on 20th Feb, 2014. 1. No Proper Schedule: ‘Colour Concepts’ did not provide me any work schedule or any payment schedule in spite of several request by me. Finally on 2nd March, 2014 I got the work schedule but there was no written payment schedule. But they are repeatedly forcing me for payments for large amounts without much progress on actual work. 2. Slippage of Work: a) Painting estimate was provided by Surajit Ghosh (Sales associate). He provided me written estimate of 20 days for completion of entirel work starting from 18th February. Though actual work got started on 20th February and did not progress much till today (16th March, 2014.) b) Documents for colour selection/finalization from Mumbai office as promised by Priyanka Daimari (colour consultant) has not reached me till today. I contacted all persons concerned (Souvik Bandopadhyay, Sukanya ) but no solution has come yet. For this I already made advance payment of Rs 1500 on 22nd February, 2014. This amount should be returned to me. c) Due to extraordinary delay in providing colour finalization documents by Asian Paints, I was bound to select colours in consultation with the Contractor (Zahangir) by physical application of samples on my building wall on 15th March by extra payment of Rs 340. d) Work schedule given by RA (Gourav Saha) is a total failure. 1st coat of Primer was supposed to be completed on 8th March, but it is not yet completed. 1st coat of Paint was scheduled to start from 9th March, but it is not yet started. 3. Poor Quality of Work: a) There is no planning of providing damp-guard solutions in few small spots. b) Primer coating was applied on windows, doors and grills without cleaning/rubbing those properly. c) Minor patch works for wooden windows with pudding are not yet done in spite of repeated request. d) Due to bad workmanship, few window glasses were broken and they are not yet repaired. e) I was forced to pay an extra amount of Rs 1100 to the contractor for application of ‘Snowcem’ on some pre-repaired cement works which was not mentioned in the ‘Contract Estimate’ of Rs 1, 04, 575. 4. Extra payments not mentioned in ‘Contract Estimate’: a) Cash payment of Rs 1100 to the contractor for ‘Snowcem’ work b) Cash payment of Rs 340 to the contractor for colour selection 5. Lack of Sincerity and Experience: Sales Associate(Surojit Ghosh), Relationship associate (Gourav Saha) officer did not give importance to my complaints, they listened to my issues but no actions were taken. They always try to shift the responsibility to other. Sales associate and relationship associate/supervisor are very much eager to collect the payments without giving importance to progress of the work. Regards, N.C Maji Ph: [protected]

Dear Sir/Madam I ordered color from my local dealer with color code(8653- caffeine) but when applied on door it was totally different from the color shown in the booklet. It gave it the brown appearance to the door. I want to ask you that what company can do to solve my problem...please help regarding this issue. Name:Sikander Singh VPO Sandhwan Dist Faridkot Punjab-151209 Mobile: [protected] E-mail- [protected]@gmail.com

Asian Paint Exterior is done just 3 month back and the paint has started getting faded off and patches are visible all across the walls. The black spot of fungus are also seen but Asian paint guys are relaxing and do not have any interest in addressing customer's concern. The detailed update as below. This mail is about the complaint of the Exterior paint which I have done recently in my house. The tall claims made by Asian paint about the warranty, are all false and tall claims. The paint started washing off even in the second month of painting. The first complaint made immediately under complaint no[protected]. The person visited the site and don't know on what basis they have given one bucket without colour while the total condition of exterior color was pathetic and worst. The second complaint raised under complaint no[protected] and no resolution on the complaint till now. The Territory in charge Mr. Sumit is not ready to listen the complaints and nor visited the location for analysis. Today itself the call was made to CS and then he came on conference with the CS agent Renuka. He said he will speak to Dealer and you can do whatever you want? Is this a service from Asian Paints? Is this a right customer experience? The warranty given on this is for 5 years and there is marriage function at my home in the month of April and the condition of paint is very bad. This need to be repainted again as this is looking like the paint is done 6 years back. Please look into the matter and do the needful. Thanks & Regards Sanjeev Bhatt

January 27th January, 2014 Hi: We live in USA and in the recent visit to Kolkata, India, my wife thought of repaint the our apartment at Phoolbagan, Kolkata. As we believe quality comes first, we thought of best brand name, excellent professional service, perfect quality finishing, effective site supervision with quality of people. After all we have seen the Asian paints military captain commercial: 'Har ghar Kuch Kahta hai', highly impressed, influenced, mesmerized and choose Asian Paints. But we did not know the reality always highly different from all picture pink dream like commercials and corporate website commitments written by highly paid copywriter professional. The Sales guy(Rahul Singh) came with high level commitments and picture perfect ideas. The next day we sign a contract(no: 10997) for 71K value with additional damp treatment of 10K for bathrooms. Things started changing after signing the contract. Job has started with slow pace (we have been told that most of the work has been completed as my wife will be departing India in 2 weeks). Sales guy did not turn up to listen the issues and our exceptions. All the rosy promises for fixing o[censored]neven walls not completed neither appropriate number of manpower has been assigned to gear up to complete the job. We watched assigned manpower are enjoying 40% leisure time in absence of any proper supervision. My wife became irritated, furious, frustrated with the whole project how this has been handled. We could have terminate/cancel the job but we thought we can still escalate the issue at higher corporate levels of Asian Paints, even we did not experience the dream like military captain commercial. We are sure Indian corporate culture build up on the basis of value, believe and ethics and MNC shift the paradigm to a new high of yardsticks of challenges. These few lines of honest approach may not bang the correct door but a simple question will be unanswered: “How we could have handled this differently”. We do trust that the brand name Asian Paints is still valid even some of the team members failed to support the idea ‘Attitude to a valued customer’. In the meantime my wife will depart her home country India with a bad dream. Thanks !! Amrita Kumar Deb 7665 Audubon Meadow Way Alexandria, VA -22306 [protected] Jhuma Deb 215 CIT Road, Phoolbagan, Kolkata-700010 Cell: [protected]

Unit head mailed me that the area under moisture is not under that purview so please make me clear that (1) when you had taken measurement you included that area (2) when there was 18-20 % moisture you suggested me to apply Dr fix it the area was under your purview now after one month that area is out of your purview how can it possible ? How unreasonable answer is this!

Dear Sir,

My builder and myself selected the color the 7978- Orange frost after seeing the demo on the Asian paints dealer shop (LAKSHMI PAINTS, Adhampakkam, Chennai-88). This colour is supposed to be very lite. But once we applied it on the wall it is very bright and looks like yellow which made me highly disappointed.


The dealer says that he cant help as this is how he gets it from the manufacturing unit.

It would be highly appreciated if you can depute one of your advisers to look in this issue and arrange to deliver what I chosen or any lite colours.

Regards,
Hari Prasanth S

HI
I have purchased Royal Emulssion SUN SCREEN 7868 and painted My house.After 3 months now the walls are becoming yelloish and looks very shabby.I approached local Dealer MS SRI VEKATA LAKSHMI TRADERS, kamala nagar hyderabad and advised me to make a complaint to the company directly.Hence i request the company to depute your technical adviser to rectify the problem since you are the biggest Reputed corporate concerned.
Regards

E. Suryachandra rao
Plot no 44.Road no 1, vikasnagar,
Saroor Nagar, Hyderabad 35,
Mobie no 0-[protected]
Mail I D [protected]@yahoo.com

I have used the APEX on outer walls and Royal in the innerwalls, in January, 2013. Due to the poor quality of both the products it lost it shine, finishing, rather powder came on the surface. Complaint lodged in september first week and your representative came and admitted that our paint is defective, and a long persuation they have completed the Royal shine in the inner part of my house, but now they are not ready to repaint the APEX on the outerwall. Your representative Mr. Vishant, TSO and Mr.Devesh area manager both visited my house. I am facing a lot of inconvinience due to repainting of house, but even though work is very slow and fate of outerwall painting is still uncertain. Shall I move to the consumer form and legal recourse to get the justice. I am having a lot of proof of your inferior quality and your representative has also agreed, then what is the issuue... pl. take care of my complaint. s.k.aggarwal, 961, sector, 16 faridabad (Haryana) [protected]

Ihad entered into a contract with Asian Paints on 13 th September and payments were made as per your norms.The contractor was to begin job on and from 16 th Sept 9.30 am which he did not nor did any information send on my calling up I was told that he will come at 11.30 am as no work will be done on 17th on ground of Vishakarma puja.There after on his arrival and inspection of the premises he informed that he will begin work on the 19th and not before.and the premises will be handed over on the 29th work will be in two phases bedrooms (2)and one toilet will be ready by 23rd and the living room kitchen and one toilet by 29th. The contractor has created a mess out of the situation and now under immense pressure from my side to your officers the date has now been reschudeled to 2nd October. The contractor seems to have taken your officers very lightly and when you see the officers from your end speaking to him it seems he is the boss.This type of service was not expected from your end and now with all the delay done he quality of work is likely to be compromised and moreover on the last extended day the contractor has declared that his painters will work upto 12PM is this expected in a domestic house when he intentionally did not provide adequate lobours intinally.It seems giving the job to your company I am being penalised and made to understand THAT NEVER GIVE A CONTRACT TO YOUR COMPANY.----- Sreeman Mukherjee, Charusree, T.N Biswas Road.

Hi, I'd purchased a 20ltr Asian Paint Distemper. But, when the painter opened it for use. He told that it is not good for use anymore (make is 2011). Shopper states that there is no issue with the Distemper. Can you please help. As I'm in a fix as a customer.

I planned to repaint my house through Asian Paints and obtained a fair quotation from Asian Paint Home Solutions on 17.6.2013. I was asked to pay the entire amount of the estimate in advance. I handed over a cheque numbering 469425 of HDFC Bank Mylapore branch for a sum of Rs.30,000. I was told that the work would run for a period of 10 working days. I chose APHS for brand name and there would be effective site supervision. I was under the impression that the work will be perfect and would be executed in a very professional manner since you are renowned in this industry. Much to my disappointment, the expectations turned out to be false. The work commenced on 18.6.2013 and there was no schedule and no time adherence. The painters walked in at their own sweet time at 11.30 in the morning and stretched it late in the evening as per their wish. The workmanship was very shoddy. There was no covering of the floor and the paint was spilled everywhere from the AC to the clothes in the wardrobe, and at times when they cover they leave it without removing it. There are brush strokes everywhere. There was no supervision and when I tried to contact the supervisor there was no response or call back. There was absolutely no coordination between the sales associate, relationship associate and the contractor. Above all, one painter(name: Vicky) embarassed the residents in my apartment by urinating in the open terrace before ladies in the neighbourhood. I had to pacify the residents in my apartment. The other painters throw the smoked beedis everywhere. Is this what you claim as professional service? Is this what the 'skilled and trained' painters from the Asian Paints academy do? What is more irritating was the attitude of the APHS team. They have not even bothered to keep in touch with the customer even when such occurences were reported. On the evening of 25th of June 2013 there were so many people brought in by the applicator and they are not related to the work in the site. There were so many unknown men and inspite of repeated pleas they did not leave my home till 10 PM in the night. They claimed they finished the work on 26th of June 2013. By then the varnish in the wood work was not done properly and the painting in the hall wasn't up to the mark. There were also few things missing and we intimated the applicator and the supervisor who turned up on 27th June evening only to take the signature on the call card. All these days, the supervisor did not bother to ensure whether the work was done properly. I reported that there are certain things missing. The supervisor Mr.Pandiarajan also confessed that he knows the behviour of the applicator(Ramesh) and the team is poor but he was instructed by his managers not to mind it and go soft on them. I immediately wanted to talk to an executive of the company and I spoke to Mr.Vinod in the number [protected]. He promised necessary action and requested to bear with them. I obliged but after that all communications were unidirectional and I had to initiate first. There was no action and nobody offered any compunction. I also reported things stolen by the painting team through email: 1.) Silver cups and bowls kept in the kitchen top loft. New brass gas burnors, copper plates 2.) MCR chappal worth Rs.500 and the new sports shoes worth Rs.1200 kept in the loft 3.) A new coin bag of Rs.5 and Rs.2 containing 100 pieces worth Rs. 700 kept in the hall shelf top plate. The value of total things stolen could be worth above Rs.6000 It was such a bitter experience and as a customer I feel let down. I have been ditched by your hierarchy at various levels and I report the matter here I request you to look into this matter and ensure fairness to the customer Nagarajan