Asian Paints Complaints & Reviews

Dear Sir
I am writing this on behalf of Diamond City West complex situated at Kolkata.
In 2019 we gave the painting contract of Diamond City West to Asian Paints, whose representaties, then assured us that Diamond City West has been as approved as one of their landmark residential projects on Kolkata, obviously because of its size, and they will take care of the workmanship and quality of painting.
Now 2 years have passed, not only is the wprk still incomplete but the quality is also much on the wanted side.Leave that apart, you representatives who have been assigned to this project do not even respond properly and when called for a meeting, show reluctance and avoid as we call them 7 p.m on working days or in Sundays.They want to meet only between 10-5 p.m and that becomes difficult for us as we board managers are all office going people.
While the negotiations were on while awarding the contract they were ready to come anyday/anytime but now to adhere to the complaints, they avoid.
This is highly unlikely Asian Paints.
I would request you to immediately ask your team to come and have a meeting with us and get this project done with no complaints.
Also please do provide us a contact numberof your regional/zonal manager so that the communication becomes easy.

Regards
Deepak Agarwal
President
Diamond City West Apartment Owners Association
Behala
Kolkata
West Bengal

Complaint number 2817223
AS We have to complete painting, take up with both dealers at madurai regarding quality and colour difference in case ofLight biscuit colour(318).

I got my house painted a month before but all painted walls from inside are getting bubbles all around and outer paint is getting concrete in it. I had called to customer care executive but no satisfactory response from your side. SAMIR KHAN from Dehradun (such a big lier) came to my house and he said that this is a paint fault but same day in the evening he closed the complaint without intimidation and I asked him to explain why is this so he don’t have any relevant answer to it... literally it’s a worst experience I had and I will never recommend any person to buy your any product... really worst and waste of money and lier employees who don’t have any commitments and liabilities towards customers

Dear sir,
I purchased 20 litres of Ace external light biscuit
Colour from Prakadam paints North maso street
Madurai.it was light colour
Again I purchased 20 litre (No 318)from MRM traders Theni road madurai.It was dark colour.
Out of four external walls 60 percent dark colour and 40 percent light colour.i am unable to find out whose quality is bad.now I have different colour in walls showing very awkward appearance.kindly intervene and find out whose quality is bad and arrange to refund of my exterior painting and labour cost from that dealer.kindly see that such type of mistake occur in future.i enclose batch number for your reference.kindly reply
Yours sincerely,

Royal Paint got peeled of within a year, when i ask for replacement, i was told that there is dampness in the house hence it got peeled..

But i asked them to check the dampness with another device, but no response for that.

Safe painting service is a day robbery of Asian Paints Painting service, charging more and giving pathetic service and favoring dealers/contractors and not consumers. Taken repainting service from Bangalore -16( Sri Byraveshwara Paints And Hardware) and they have Quoted for two coats with Primer and done only one coat. The Sales Associate cheated us badly and Asian Paints not bothered to solve the issue. The Team Leader visited and lying we have not allowed him to visit the whole site whereas he was not bothered to inspect anything as he was prepared before hand what to decide on this. The Customer Service is a Myth. Daily we have to follow up, but at the end they will come and tell you have credited payment to the dealer and we cant do anything.

Hi - One of your dealer Sree Venkateswara Paints and General Traders ( Vijayawada) had done cheating with me and below are two issues.

1) The Bill had few products like Primer, Damproof, paints, during the total amount, they didn’t done the actual total, added some amount extra. I had noticed after few days and got big fight with them to get refund.

2) I had brought the color X208, but they had used the wrong base for this color. I had noticed later after few days, because of painters availability. When I check the color after few days, the color is not matching with my request color and more over they are blaming me that, I had brought some where else, even though I had shown the original Bill.

So request to revalidate such dealerships and make them black list

Dear,
Sir/Ma'am,
I want to inform you that I am complaining about your service of home painting from december 2020 and I am very dissapointed because no one is listening my complaint in your company. In fact, not only your customer care service but your home painting service is too bad. The paint of my home was started desolating in just two weeks after painting (december 2020). The colour of paint in my home is not as same that I choosed. And your dealer is not listening our complaint about the paint even your city manager is also not listening our complaint. It is not about one room, it is about the whole house.

I bought Asian Paint Apex Dust Proof on 10.01.2021 after job done next day I found bubbles on wall even small pieces of layer falling down.

Very bad experience. I registered a complain with Asian Customer Service and hoping for a positive action soon.

Complaint number is [protected]

Dear Team

I have paint my room with royal shyne paint last 4 week before but this paint is damage my room
So please suggest

I purchased 0526 40 ltrs 6129 10 ltrs and X123 8 ltrs Ultima paint and also Adv G.Brown 4 ltr from your dealer M/s Ma durga Hardware Garia Station Road Kolkata 700084 and total bill raised and paid by me for Rs 27850.oo on 17.01.21 and while comparing with other dealer M/s The Lokenath color Museum quotation I found that M/s Durga has charged much more higher than M/s Loknath.
I am a senior citizen and at loss that your appointee dealer deceived me without stating any reason.I am an ardent customer of Asian Paints and need your intervention for immediate clarification for this double standard practice by M/s Durga Hardware. I expect your immediate clarfication in this matter.

I bought two wall papers for my home.one was not still available and another one was available on 2nd february 2021.so today one paper was applied on the wall of my hall room.but the person who did this work was not good at his work..he made/created sticky mess on the floor of my hall and just left without cleaning it.
He did not applied wall paper properly.joints are very visible because of gap and there is one electric point for show lamp, when applying wall paper on this portion he just torn the wall paper leaving a torn mark visible very clearly.he did not use any proper blade or try to make a hole to the paper.instead of this he just torn the paper.looks like he is not a professional .i feel very bad about your service like this.must look through it and get me same new wall paper with proper installation

I had done complete painting from Asian paints for my home which was completed in October 2020.
However I'm the very next month I started facing water proofing issue which is not resolved since last 3 months.
Even the coordinator who took the contract is not answering my calls now.
This is very bad service from a reputed company like AP.

Hi,

I had logged a complaint in November regarding bad quality of painting done at my new home. The paint has developed cracks all round the bedroom and bathroom.

Attached are the pictures of the same. Below text has the complaint number and the name of person who visited.

"Dear Customer, with respect to your complaint no. [protected] our representative Mr. VISHAL VERMA will visit your site at 07.11.2020 15:00:00"

Despite the painting being within warranty period, this representative of Asian Paints did not provide any resolution and closed the compliant.

Since then I have made "numerous" calls to the Asian Paints customer service number. Everytime I am assured that this complaint will be addressed and someone will connect with me shortly which never happens !!

I have been a customer of Asian paints for more than 3 decades. It is indeed very disappointing to experience this miserable level of service for a genuine issue.

Kindly look into this and resolve the same promptly.

Best Regards

Deepak W
(Refer complaint number for my mobile contact)

I complained about leakage in the roof after doing waterproofing using Asian paints I complained on 4th of January and again on 20th January wide complained number[protected] but of no avail
I once again request to do the needful immediately

I have applied emulsion paint one year ago black dots is coming so quality is very bad

We got our house painted in 2019, from last 2 years we are having the problem of water strains on wall during winters, it sticks everything on and the walls get moistened. Moreover we have patched portions on the wall which have puffed out .We are upset with the type of result of this paint. We have always been a customer with Asian paints, but never got this result before . Please respond ASAP

I did Water proofing of my roof top from Asian paints but it started leaking from one month only

Hello Sir/Madam,
We had bought around 80k worth of products from SRI DURGA PAINTS AND HARDWARE STORES, ponnur for our new house construction material. Two of the items included were asian paints putty wall care mixer and PU Gloss for teak wood. At the time of purchase we were told by the shopkeeper to take asian paints mixer as it will.come with warrenty as compared to other local one. The handle of the mixer was broken before using it which we reporter but he upfront denied that warrenty doest cover this and that item is not replaced with the new one. We are still managing with the broken handle. We were also told at the time of purchase that we can exchange/return any of the product if we don't use it. Later when we decided to go with PU Matt and reached them for exchange they just ignore to take it saying so many other reasons. We are ignored, the calls were not picked. When we visit the store they send us back saying come tomorrow etc. Also during purchase we asked them a computerized bill with gst details they said they will send the bill with the good career that will get us the products delivered but they haven't given one. They just send one manual written bill without gst details which doesn't look correct. I requested then but they denied saying Something that bill is not available and forced us to take the materials as they are not ready to return the money. I want to complaint against all of these fraudulent activities against this shop who claim to be an authorised asian paints dealer in ponnur and cheating people. Please advise. I have done all the payments in phone pay and also have the written rough bill also with me.

The address of the shop is

SRI DURGA PAINTS AND HARDWARE STORES
Paint store in Ponnur, Andhra Pradesh

Please advise.
Regards
Srihari

Sir i have taken asian damp proof service for terrace leak in month of may with 6 year of warranty and they taken 50 thousandsfor the same but even after damp proof application my terrace still leaking and cause damage to false ceiling that cause 1lakh loss to me.i have complained to asian paint customer care but they are not providing any solution.