Asian Paints Complaints & Reviews

Adress. JUPITER ABC CHS lodha Paradise Majiwade Thane 400605.

After painting our socy bulding from outside The Bedroom walls are damp and internal paint surface is damaged

Hi Team,
This is regarding complaint against asian paints which we used to paint our house in year 2020.
But its not even 1 year completed and the paint is peeling off from the walls
which is looking very bad.
Number of the bucket from which paint was used is : [protected]
and price was Rs. 4890 for 20 litres.

We want to get it repaired by the company as soon as possible.

Phone...

I have used the Royale Shyne for all my walls and ceilings, followed every instruction provided by Asian paints, but the paint is getting scratched very easily, even just with a finger

I don’t know know what I am supposed to do with this, I have already painted whole house with it, it have no durability at all

Please Help Resolve this issue

I have done painting with 60, 000 for my 2bhk flat from Asian paints two months back. But unfortunately the paint quality is so poor that till now 28 big cracks have been developed out of which more than 70% are as big as 4 feet long. I am afraid the number of cracks may increase as days passes. I am completely unsatisfied with such worst quality provided by brand like Asian paints.
Hoping positive response from Asian paints to resolve my issue. Else recommend people to avoid Asian paints.

I have hired asian paint service.They have charged me 60000 for a small 2 BHK room .But the surface finish is very poor...Better to hire local Painter than their painting service. They are looting our hard earned money.

Hi,
Reg painting activity in apartment complex.
We started the painting of our apartment around April 2021, and due to lockdown we had put it on hold and get it restarted from June 2021. Being an apartment, there are lot of prerequisite s before starting an activity. We see that the safety of existing building structure is being compromised at a number of places in the apartment as well the safety of the workers. The workers don't strictly follow the Covid protocols (wearing the mask), safety belts etc. There has been a number of instances of breakage, no good plan on the scaffolding, spitting by the workers on the premises and Asian paints contact person (Mr. Kaushik Shetty) doesn't seem to have any control on the overall plan. We are almost dealing with the contractor directly for the plan, and it has become a difficult situation almost everyday on handling the painting activity in the complex.

While we chose Asian paints for the brand name, and the thought of best assistance, it has not been a nice experience so far.

Request to share the escalation matrix and would like to get in touch with the right contacts to get things sorted out.

I used asian paint Damp proof, exterior paint Apex Altima, interior paint with Royal paint by asian paint authorised painter in june 2020.After 3 months all paint start Pilling.I raised complaint. Company representative came to visit my house and without any compensation. He closed the complaint and his behaviour was very bad.He sent me wrong report.which is not expected by this big paint company.

Regards
Niraj Kumar

We have purchased color as per chart. But result is not as per chart....

Hi,

i had asian paints appointed last yr for painting and also for water proofing by some chemicals with one yr waranty and guarantee. However, in a year's time the wall has- eroded all work and back to being more wet and it is damaged. Need assistance as it would commitment of one yr.

Please see the attached invoice and pictures. I had purchased the Asian paint on 11th Dec 2021. Outer coat of subject paint is getting ate by ants and rodents. I had reported the concern to Asian paint customer service centre and service personnel assured they will take care of the issue and reach back to me, but until now no response.

Inspite of our complaint written on May 10th there is no response from the Asian paints. During lockdown Government has given permission for construction activities even though no one has bothered about complaint and the service till date. If this continue in the same way we would leave the trust on you .Kindly resolve our problem huge hindrance is created to us .Hoping for the Best.
Contact person:Kavan Raju N.S
Contact number:[protected]

Hello,

I hired Asian Paint painter named Umesh Maurya, BP number: [protected], Contact number:[protected] &[protected]
Because he showed me registered Asian Paint ID.
But ran away by taking money also without completing my house paint work.

He only finishes 30% work and demanding money where in I already paid him 25k jus for 3 days of work.

When denied he angry on me and ran away tried calling almost 40-45 time but no luck.

I request asian paint to take strict action against such painter so others should not face such problem.

Also I request to make my payment given to painter.

Waiting for positive feedback

Regards,
Ajay Shedge

I paid the full amount in advance in November 2020 and Asian paint painters completed their work on 11th January 2021 but no Invoice provided at that time as per them I will get it via mail. Soon after a couple of months the paint and wallpaper coming out from the walls and I am chasing them under the service complaint [protected] since that time but no response is provided yet. Just mail chain going on and I am the sole person who keeps on asking the date/time when they can come and resolve the issue. This is like mentally harassing the consumer.

Last year in may I painted my whole house with royal Asian paints and now the ants are eating up the wall paint making beautiful patterns which are making are walls to look ugly. Please provide the solution...

I have appionted Asian Paints painting service to do complete painting of my flat at 19 Manujendra Dutta Road, Kolkata-28, they took the job, and did this service through their dealer National Paint House, Manicktola ( Debanshu Baidya was the contractor for paint service on behalf of Asian Paints). Now it is completed 45 days only, and we have noticed the following…..
1) Crack on the walls, but they used Asian Paints wall putty and painnts.
2) In some Area of false celling paints is fedding and coming out.
3) Contractor took extra money to use silicone to cover up the gaps of doors and aluminium pannel windows, but few parts it was not done completely.

Also the wall papers supplied and pested on the wall is having permanent folds.

Disgusting quality and overall experience is very bad. Never expected a company like Asian Paints.

Regards
Sitopal Neogy
[protected]

I had placed order for viprotek hand sanitizer and hand wash on Asian Paints official website on 16/05/21. The Order No.76534263 was prepaid. I received confirmation mail which assured me delivery in 3-4 working days.
Forget about delivery, the order was dispatched on 21/05/21 via Ecomex when I wrote a mail to asian paints on 20/05/21.
Further I was assured delivery on 24/05/21. One can understand this much of delay may be owing to COVID-19 pandemic.
I received message from Ecomex on 25/05/21 that my order is out for delivery but in the evening I received message that order couldn't be delivered because my address was unlocatable. This was obvious alibi, as same Ecomex for different vendors have made delivery on my given address besides Amazon, first cry, bigbasket, jiomart and others are making me delivery on same address. Surprisingly I didn't receive any call from delivery agent if they really had any trouble in locating my address.

I wrote second mail to asian paints on 26/05/21 informing it about such deliberate default. I received reply on 27/05/21 and I was assured that soon I will get delivery.
I again received message on 28/05/21 that my order is out for delivery and again in the evening same message that delivery couldn't be completed because my address was unlocatable. I again didn't receive any call from delivery agent.
I immediately called asian paints customer care number and informed about above fact situation. Interestingly the executive was defending its above referred shipping partner. The way I was dealt with was worst than a government department, even they dont do it nowadays.
Well i was told we will look into it but no commitment for delivery and in the meantime I was asked to correct my address.
I also talked about refund but customer care executive told me that when the shipment is received back by asian paints only then my refund can be processed i.e. another 10-15 days.

Its amazing, asian paints does not know and has no control over its shipping partner as to when it will deliver to its customers and to itself also. Hence they have no word on exact date of delivery and refund.
As on today I haven't received delivery. I wonder what kind of business model asian paints is practising. If it wants to do business and grow, then how that will be possible by harssing customers.
Asian paints has no personal rivalry with me. So there may be many more victims of its business tactics.
Importantly they have received money from me on 16th and since then they are enjoying it. My order amount may not be that big. What If there are more customers like me .
So taking money from customers in the name of online shopping, not making delivery for 15-20 days on different pretext then ultimately customer will seek refund but asian paints will be left with interest which it earns by keeping amount of customer for 20-25 days. So it seems to be profit making business.

I will be taking asian paints to appropriate court of law to stop it from practising unfair trade practice and save other customers from similar harassment.

So my advise don't buy form asian paints online shopping and if you want to don't prepay for your order.

Dear Sir / Madam,

I am writing to you to raise an issue about: PROJECT WORK LEFT UNFINISHED.

The issue that I have experienced was: On 20/01/2021, I/we entered into a contract with a contractor (SIRAJI ENTERPRISES) recommended by Asian Paints for the water proofing work of Jhansi Homes project.

Unfortunately, the work has been left unfinished .
As per contract, we have paid 90% of the amount asked by contactor in advance which was transferred earlier than the deadline provided

It occurred on: 15/03/2021

I highly recommend and advise you to sort the mentioned issues as soon as possible to boost up the pace of work in accordance with the Contract Agreement between our respective organizations. Quick action in this regard is expected from your side.

Your company holds a great stature in the market and claims to be the best in terms of service and hence this is unacceptable for us to see such negligence and lack of professionalism from your team.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

DHANANJAY KASHIWALE

Order ID: SIVANTA INFRATECH/ 20/01/2021
:

SIVANTA INFRATECH, JHANSI HOMES, SHIVPURI ROAD, JHANSI
JHANSI
284003

Ants are eating or destroying the interior paints

Order no 76570155

Where is my order?.. I haven't received any mail or any communication regarding the order status or dispatch details. Since last 2 days I am trying to get in touch with you through chat and everytime I get the same reply... Don't worry the concern team will revert back in next 24 hrs. I ordered on 25th may and today it's 27th May. As per the below mail I am supposed to get the products in 3 to 4 working days but till now I haven't received the courier details or dispatch details. What's wrong going on?

Plz return my money. I don't to buy anything. Such a big brand name and so so so pathetic customer service. Such a shame..I am going to highlight this issue on all social media platforms and will tag Asian Paints

Namrata Sharma
[protected]

Masterstroke bp nubar anactiv...