| Address: 560087 |
| Website: ASKME Bazaar |
I had purchased a combo product deal in 22nd April 2015 as advertised on "Times of India" Bangalore edition newspaper and the "AskmeBazaar" website for "Backpack, Card Holder + Belt combo" from store name - "United Shoppe"
Order number "AB2038534"
First, I did not receive the product at all after initial follow up calls. Everytime, I hear "backend team" is working on it and ticket is in progress..Call was dropped couple times specifically when call centre person was searching for details..
They didn't even have an option to track order number/shipment status back then.
Till date no refund of money and only time is wasted in calling the Call centre where every person to whom call lands, repeats same thing - we will get back to you or moving case to Escalation team
Before making this compliant, I have tried sufficient number of times calling the company using the PAID Toll number +[protected]Chennai Call centre), followed up 6-7 times since May 2015 for getting order cancelled and amount refunded
I have been given 3 QRC numbers listed below
QRC[protected]Received - Dec 28, 2015)
QRC33041662
QRC532199 (oldest)
Yesterday(Dec 28, 2015) again tried calling them up for refund, the person mentioned this issue would be moved to Askme Bazaar Escalation team, who in turn would give me a call in 4 hours...No call from Escalation Team since yesterday.
I was informed by him that order did not go through because product was not available but the biggest surprise was that he mentioned that I was contacted by people from Askme bazaar regarding same. If this were the case, why would I take so much time to follow up on this refund??? Also have not received even an sms or an email mentioning the same to me.
When I asked for refund related details(such as Amount refunded, Refund Date, Transaction number specific to refund, Bank account to which refund was made -- I was told that information is NOT available to the call centre personnel)
When I try to login to their website using registered email id - it says no account with such user name..have all the screenshots used in placing this order online as proof
When I Tried to submit a ticket to get a response..after filling all details (System has Windows 7 OS with Firefox and Chrome Browsers) and clicking on "SUBMIT" button, Ticket is not getting submitted.
When I informed the Call centre person, he says it could be technical issue..and mentions..is there any other thing I can be of help????
My request to ASKMEBazaar is simple - PLEASE REFUND purchase amount (email id :[protected]@yahoo.co.in)
Complaint marked as Resolved
Ask Me Bazaar customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2016
Ask Me Bazaar Customer Care's response Dear Raja,
Request you to check the connection at your end as others are able to register on the given link.
Kindly register on the given link and we will make sure that you get proper support.
Regards,
Riya
Team AskmeBazaar
Sir,
I fully agree with you. I would narrate my experience with askmebazaar.com. I ordered an Air sofa cum bed and paid Rs.2500/- and received the item on[protected].
ON[protected] I received a defective Air sofa cum bed and noticed that Air is leaking out and the sofa is not usable. I raised complaint no.31456 dt.[protected] on their support.askmebazaar.com/ticket and followed it up with so many telephone calls to their customer care number[protected], but all in vain. The response received from them was the customer support team and ticket handling team is different. Then after 2 weeks without solving the complaint they closed this ticket. When I protested, they told me to raise another ticket. This also I did with ticket No.38454. I was keep on reminding them for justice. Then I raised complaint in consumer complaints and also in mouth shut.com. They simply responded that the refund is in process and advised to check the ticket for updates. This is a false response to mislead the viewers. It is shocking to note that they have closed the 2nd ticket also and given a response to check the ticket for updates. This itself shows their silly mentality and treacherous attitude. They are teasing and harassing the customers. They sell and in deal in spurious and damaged products. Return/refund claims are tactically delayed by them and after prolonged time the fed up customer will no long go after them, this way they avoid refunds and this kind of practice is adopted by these unscrupulous people. They harass the customers by prolonged delay, and finally we would realize that they have cheated us. I appeal to all the genuine viewers not to buy from this cheating people. Pl. note that after a month I have not received a single paise from from. Pl. go for purchase from flipcart, shopclues, amazon, lotofstock on line sites where you would receive very good customer support.
Regds,
Radhakrishnan M N, Palakkad[protected]