| Address: Chennai, Tamil Nadu |
i've been a customer with axis bank for the past 4+ years, now i'm staying in foreign country. i wanted to try Axis bank home loan to buy a Home back in India. i was trying to reach some one who can answer my questions.
1. i tried to call their international call center, looks like they don't support Home loan and i was given [protected]@axisbank.com email as contact.
2. when i emailed requesting details of home loan, they said they cannot call me on overseas and need an Indian number. ans also i was given a list of questions to be answered (Copy & Paste text that they use for all loan requests). i replied to those questions as well.
3. after i gave my indian representative number, they called her and asked more questions that she cannot answer. Since i'm the once who is buying loan and i want to speak to them, i bought an Indian mobile number with Call forwarding option. so if they call on that number it would re-direct to my cell number and i can speak to them in person.
4. when i gave my india number, i got a email response that you can only buy property in india ??????? GROW UP. i'm asking loan to buy property in india only. is this related to my question. and i was asked to provide an "iorder", , , what is an iorder?????????
5. after this terrible experience with the loan department, i asked them to close my Loan application. again i'm getting the same (Copy and paste) questionnaire for second time. do you guys keep track of all email communication with your customers??? or do you read all the communications before replying to them
Axis Bank customer support has been notified about the posted complaint.