Axis Bank Complaints & Reviews

Hi, I have an axis bank account ([protected]) which is more than 6 years old. Today I have noticed that the account is showing up negative balance of rs 2100. I checked the transactions online but there are no transactions indicating the debit. I called up the Axis bank customer care and they told that axis bank charges rs4 per 1000rs transaction (both credits and debits) which no other bank is charging ( I have account with 5 banks) and that sums upto rs200. I asked about the rest of the information and they said that I need to contact the nearest branch in order to get the details. If customer care cannot get the required information, what is the point in having customer care for axis bank? It will be painful if we have to visit branch every time. I don't understand why these kind of debits are hidden in my statement online. If the debits are legal why Axis bank is not showing it to the customers in the statement? Customer care is not at all useful to the customers.

Axis bank pallavaram staff is mannerless!
I have a current account in pallavaram branch axis bank i have this account for more than 7 years i gave my pan card xerox but till now its not activated and i am not getting message alerts too...
I spoke to customer care axis bank they never took my query and told me to visit branch...6 7 times i visited axis bank pallavaram branch i met anantha narayanan who is not capable for his designation when ever i met he will speak like an illiterate and he knows no manners to answer my query...He will not respond any1 and he behave like an ias doing favour for us he never ever botherd(1s i recorded his behaviour in my mobile can sent to head office if needed)to update my pan and he insit me to call customer care...And customer care will tell me to visit branch...Even an un reputed banks doing job properly i wasted my 7 years transaction in this branch i am so fed up...

Current account:
Name : miss u
No.[protected]
Mob. [protected]

I'm Irfan Shaikh, my account is in Tardeo, Mumbai. I visited bank on 16 June for replacing debit card which was not working, I had been given insta card and again taken back as there was some technical difficulty, which I was told will be solved soon and I will get a call back. The call never came, I kept on calling the branch I was assured that I will be solved soon which never happened.On 20 June I called the branch when I was told that I have to submit my documents personally as the technical problem was not solved yet, and its not possible to issue insta card so after submitting documents the card will come to my address in a week. I was told that I can come by 2-3 pm, when I went to bank the bank was closed n I was informed that everyone left. I am your customer since 3 years, this is the worst service a customer can get. I want to know that what happened on solving the technical problem? Does it take more than 4 days to solve this for a major bank like Axis? Is the behavior like this right?

Dear Sir, My name is D.Siva charan reddy. i am operating my account in last 3 years recently i am trying request a new cheque book but it shows an error message i.e " Dear Customer, You are not eligible for Cheque Book Request. Please visit the nearest branch for further details" Please check once my account and solve these issue and issue a new cheque book. Name : D.Siva Charan Reddy [protected] Axis Bank Mobile: [protected] Please revert back me if any details required

Dear sir/madam my name is Dr.Ajaaz khan and I am from Jalgaon district Maharashtra I had submitted my documents in Dhule district Axis Bank branch on 5June 2015 and the bank executive told me that they would confirm my proposal in their Nasik head office and inform me the approval or disapproval within 2working days but then they said that their system is lock from the head office and it will start till evening on 7th June and saying this that today also the system is not open they actually passed 9days then on 15th of June the bank executive namely Ganesh kadam called me and asked me for two references as he forgot to take it from me so I have him the name address and phone numbers of 3 references then he said that today he is sending my documents for verification to their Nashik branch and after their confirmation he would login my file and he said that he would let me know till evening of 15th but he didn't called me then next morning on 16th June he called me and said that due to some mismatch in my name he got some query from Nashik office so I gave him scanned copy of my passport front and last page then he said ok again he sent that documents to Nashik office and told me to confirm till evening on 16th june so he called me and again said there is some query regarding some property or house tax receipt or Gas passbook mentioning my name on it but I nothing such documents by my name so I gave him scanned copy of our house tax receipt of my father's name as I live in a joint family so he said ok then he said that now he will let me know the confirmation tomorrow morning that means on 17th so I kept waiting for his call but he didn't called me so I called him in the afternoon at 3.30pm and he gave me the shocking confirmation that due to reason of name scratching in my father's name on the house tax receipt as it was done by the government employee working in the municipality he told me that your file got rejected due to that only reason and he returned my documents to the car dealer if you are assuring the customer while taking his file that they would 100% guarantee that his loan will get approved and after submitting all the necessary documents and making a time pass of 15days if you are taking out queries and finally returning the loan file in rejected manner what effect it would create on the clients or customers mind do you have any single idea about that if you are giving surity that your loan would get approved on the basis of your submitted documents and keeping it for 10days and returning it back what is there the customer can do can you explain me this I am very much disappointed with this kind of banking service there might be lots of people suffering with such mental and physical harassment kindly take some strict and suitable action against this issue I hope so

Hi There, I have visited Axis bank (IMT, Manesar, Gurgaon- 122050) today, to deposit some cash. I need to wait for 30 minutes, As there was no one available at three of Cash counter, and when I asked the same to branch manager. He told me that he can not do anything in it, As they are running out of staff in that branch. I seriously request AXIS bank to check the same. As it will create bad impact on the end users.

To The manager Axis Banks Sikar Branch(code no UTI B0000763) SBWDN763160 Rajasthan Subject:- debit card not required Sir, It is to inform you that debit card which is dispatched on my residence is not required by me You there for requested to cancel the same and application card charges my be credited to my Saving A/C no [protected] Thanking you Your sincerely R.L. BIJARNIA

I m leaving in Adipur - kutch - Gujarat . there is only one ATM in d city and from last more than one year the condition of ATM is worat . 4 machines are there BT only one or two are working and. Ac us not working so ATM is always open and d most of d time thete ia no security guard . the ATM is so dirty and d machines are in worst condition.

Name : Vinay Sharma Cust ID :[protected] Complaint no. : 15690967 I am very disappointed because this is the second time I need to face the pathetic customer service from axis bank. I called yesterday and informed clearly to customer service person that I am not able to login to my online account and informed that I am getting an error which says invalid ID even though I tried to change the password through forgot password option, however your executive said we can’t do anything and need to raise a complaint for the same and advised me that I’ll get the update in one working day wherein I didn’t get any update from axis bank so I called to your customer service and executive said now I need to send the screenshot of the error. PFA and I would strongly like say that I AM NOT A HAPPY CUSTOMER because the previous executive could have asked me for the screenshot yesterday but he didn’t ask me for the same. I had sent the above mail on 16th june after speaking to the executive again yesterday because I didn't get any reply from anyone in axisbank and who advised me to send screenshot, however I recevied an Email from Jawaz Sayyed (Customer Service - Liabilities) who mentioned that its up and running again just log on to www.axisbank.com I tried again but its still the same so reply back to Jawaz taht its not working but again havn't got any reply for the same. I am going to take it lot further.

Dear Sir / Madam, Today I had been to Axis Bank, Dunlop branch, Kolkata to deposit a cheque (No. 072362) amount Rs. 150000 in the account of Mr Palash Kundu Axis Bank A/c. no. [protected]. At the time of depositing the cheque, I asked your official to stamp and sign the counterfoil of my deposit slip, in order to acknowledge the receipt. However, your official only stamped the counterfoil and said Axis Bank does not have the practice of signing the counterfoil. A camera is placed on the deposit box and everything is recorded there. Again I requested the official to sign the counterfoil and he refused, behaving very badly. Now my question is, if there is a rule in Axis Bank, not to acknowledge the deposit of cheque/ draft etc, by stamping and signing on the counterfoil of the deposit slip, if they misplace my cheque, what recourse do I have? Regards, Puspal Kundu Block-D, 3A, New Shrachi Garden, 251/1 N N Road Ph: [protected] / [protected]

Respected Authority, i have done one transaction through credit card on internet the details are: [protected] SNAPDEAL COM I NR 27444 .00 27444.00 Dr on the same dates this site and axis bank collaborative offers cash back of 10% on axis bank credit cards and debit cards . which is not yet credited ! please look into this Credit Card Number 5245XXXXXXXX9190 Cardholder Name MR VAIBHAV KOREA worst thing is that they asked for valid proof of transaction and cash back offer, which was also provided by me and from last three months i am following them on mails they issued me service request number is 14800666. and assure me that cash back money will be deposited in account but nothing has been done the officer name is : Yunus shaikh Customer Service – Cards Axis Bank Also no body is listing to me and taking it seriously i have mailed the issue to : [protected]@axisbank.com, nodal.[protected]@axisbank.com, customer.[protected]@axisbank.com, [protected]@axisbank.com no satisfactory reply is their pls look into

sir axis bank change my a/c without confirmation priority to saving.while i open priority a/c with zero balance and no any a/c maintaining charge.but today he say u maintain a/c with 200000. this bank not trust-able there Representative not trust full. they use false wording. Regarding DHARMENDER THAKUR A/C NO.[protected] MOB.[protected]

Dear sir, Every month my Lic hfl ecs present in my account and clear on time but this month my ecs bounce 13106 rs. So why my account balance was sufficient . So please reply me who is responsible for that. My account no.[protected] Nitin Sharma

I am Vivek Ranjan from New Delhi. I have taken car loan from your bank on July 2012 (my registered phone number is [protected]) I got a message from your loan department related to some charges due (about Rs 1288) for not paying the Loan installment on time. It was already discussed before with you that it was Axis bank fault that's why ECS was not pulled from my account than why I am again reeving the same message. Please go through my previous email and conversation over Phone we did and resolve this issue. Thanks Vivek Ranjan Details of Loan 1) 1) Date of Birth:[protected] 2) Loan Amount: -270000 3) EMI amount: -8760 4) EMI Due Date: -15th of every month. 5) PAN Card Number: AMJPR5203K 6)Phone number -[protected]/[protected]

To The manager AXIS Bank Sikar( BRANCH CODE NO UTIB 000076 Rajasthan Subject: (debit card for a/c no [protected] not required) respect sir, My name Is R.L.BIRJIANA My A/C [protected] I am disappoint your branch for sikar without information extern charge for debit card I have all ready compliant your branch but not response my quire I am very very disappoint (as I request for normal ATM Card ) but you debit My A/C Rs.337 as your Banks representative tell me cost (card charge ) Rs. 150 per year. that sid I request for you plz. sole my problem & cancelled this debit card R.L.BIRJIANA TEL:NO [protected]

Hi I regret to make this complaint, but had no choices too, I had logged an complaint login in thru my online banking access, regarding one of the Atm withdrawals for INR 2000, as in response i was told to fill an disputed form, i had filled the disputed form and email to the NRI services id the same time, this happened in the month if March 2015, I had visited the mira road branch and had submitted the disputed form on 30th March, I was assured by your front desk staff at the mira road branch that the matte will get resolved in 7 working days, its been 3 months form my first complaint and 2 weeks after visiting your branch, so far there is no feed back from your bank, been an NRI customer I have been very disappointed on the level of service your bank provides.

I have applied for Plot loan in Axis Bank and my application id is 2904129. I have provided a cheque of amount 5618 for processing fee and I have insisted the branch manager to withdraw the cheque only when both financial status as well as technical status is cleared by the Bank for loan. The financial status was cleared and the Bank has sanctioned loan amount of approximately 12Lakhs, however the technical check is failed later on and hence finally the loan is declined. But the Bank has deducted the processing fee amount before start of Technical Check. Now the final status is the plot loan is rejected but my cheque amount has been withdrawn. When I contacted the manager initially, She mentioned that she would check and let me know the status. But later on many times, She is not picking up my call and I could not track the staus further. Kindly let me know the status of the same as early as possible

I HAVE ALAP IN MY NAME RAMNIK KUMAR ANAND NO LPR[protected]. NOW THE BASE RATE & ADDITION RATE HAS CHANGES BUT NO LETTER FROM YOUR SIDE I DONT KNOW MY CURRENT RATE OF INTEREST BEING CHARGED. NO RESPONSE FROM YOUR EMPLOY MR LALIT (HOW HANDLE MY ACCOUNT) IHAD CONTACT HIM MANY TIMES,

Dear Sir Kindly check my issur I used my axis bank credit card online shopping, I have not order that product I got message that3 999 rs have been deducted from my account.. but I have lost the money from my account. I want my money back Please find the below details as order item Registered mobile number/e-mail ID : • Order Number : [protected] • Product Name : Ambrane 3G Calling Dual SIM Tablet A3-7 Plus Duo (White) • Date of Purchase 08.06.2015 • Order Value Rs. RS . 3999 Dear Customer, Thank you for banking with Axis Bank. Rs.3, 999.00 was spent on your Axis Bank Credit Card xx7339 on 08-Jun-15 01:19:45 PM at Recharge_ccavenues_c. Your available Credit Limit: Rs. 15, 900.00. The total Credit Limit of your account is Rs. 20, 000.00. Please contact Customer Service[protected] or[protected] if this transaction was not authorized by you or if you wish to convert any transaction above Rs. 2500.00 into EMI. Assuring you of our best services. Regards, Axis Bank Credit Cards Experience instant banking with the Axis Mobile app. Download it now. For additional details regarding your account, SMS the appropriate keyword(s) to 5676782 • For Available Credit Limit, SMS AVAILBAL • For Card Balance, SMS CARDBAL • For Last Payment made, SMS LASTPAY *Terms & Conditions apply. This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. We maintain strict security standards and procedures to prevent unauthorised access to information about you. Know more Copyright Axis Bank Ltd. All rights reserved. Terms & Conditions apply.

Dear Sir / Madam REF: Request # 5552369 / Request # 5642437 I am feeling cheated by Axis as, for reducing my floating home loan Rate of Interest upto 9.95%, axis is asking me to pay Rs. 10000. Please help I have taken a home loan from Axis bank. My Home Loan A/c No. is PMR[protected]. Current ROI 10.70% is being charged on my Home Loan (PMR[protected] by Axis bank which is quite higher where as other banks has reduced it up to 9.95% or less. I requested axis customer care to reduce it as per the currenttly running market rate, they arranged a call for me.. now Axis representatives are asking me to submit Rs 10000 in Axis bank then only they will reduce ROI upto 9.95 and in Rs 5000 they can reduce it upto 10.05% only. I am feeling cheated here, as I was told at the time, when I took loan, that ROI will vary as per the RBI guidelines. Now other banks are offering loan at base rate is 9.95% but why I am being charged at 10.70%. It is not fair and I would say IT's a TYPE OF FRAUD WITH CUSTOMER, why axis representative are asking me to pay 10000 for reducing home loan Rate of Interest upto 9.95 when I have already chose for floating Home Loan. Its a CLEAR BLACK MAILING. I cannot pay this much of amount which seems quit unfair. Please help me in reducing my ROI without any charges as my home loan was at floating ROI. Thanks Amit Kumar [protected] gautam.[protected]@gmail.com