Axis Bank Complaints & Reviews

Hello,

This is almost 30 days now and I tried to take help from Axis bank and same time SBI bank but could not get any response.

Almost 30 days back I withdraw 3000/- rs. from SBI ATM, I swiped my ATM card and put my password and everything it made a transition but I did not receive any amount or receipt for that and when I made a balance inquiry 3000/- rs was already cut down on same moment. At the same time I called SBI bank and they people said its not their issue we need to contact Axis bank for that, then I contacted with AXIS Bank Customer care and I got a response that this is not their issue also. After 2 days I called Axis bank once again and this time they logged my request (req. no. 9047466, executive name is Megha) and assured me that I will get my money back within 12 to 15 days, but finally I did not. Then I called once again after 15 days and this time they did not give me any proper response and suggested me to contact with the branch I opened my account.

And now i have shooted three mails to the person who is concern for my account, but no response.
I need your urgent attention on this.

To whome it may concern

Today around 12:30 PM a letter from Axis Bank(consg no:EW[protected] IN) was brought to my residence(21.P.C.Das Road.Howrah-711101) by one delivery person and refused to deliver it to our housemaid. Our house maid is literate and can put her signature as required.
But the delivery person told that her signature is not "PROPER".
My wife and I are a working couple and during this time of week days we stay at our working places.
Coincidentally and unusually we were at home today so we could see the incident as it happened.
We tried to explain him the situation but he shouted at us and told that "letters will not be delivered in this way, do what ever you can."
I am afraid if this is the scenario, then how many mails remain non delivered to us? And if this a stray incident, would any action be taken against the delivery person?

Dear sir
I apllied a car loan DSA in HDFC bank, they rejected my application due to negative cibil report.For further enquery i send a mail to cibil authorities their reply is as follows


With reference to your mail, please find the status of the control number[protected] as follows:

AccountNum: [protected]
Reported By: AXIS BANK
Account Type: AUTOLOAN
Ownership: GUARANTOR
Date Reported:[protected]
Open Date:[protected]
Last Payment:[protected]
High Credit: 19, 500
Current Balance: 3, 269
Amount Overdue:0

AccountNum: [protected]
Reported By: UTI BANK
Account Type: OTHER
Ownership: GUARANTOR
Date Reported:[protected]
Open Date:[protected]
Last Payment:[protected]
High Credit: 19, 500
Current Balance: 2, 454
Amount Overdue:0

Regards
Neeraj Amin

This document is classified as : (-) Public (-) Internal (X) Private (-) Departmental (-) Confidential

Actually i did not signed as a guarantor to any body in UTI Bank or Axis Bank and also i have no dues or over dues in any nationalised banks and non banking financial institutions.My request is please remove the asis bank report from cibil as early as possible.

regards

Shibu M K
[protected]

Dear Sir/Madam,

My name is Rajesh Kumar Pippal, Account No. [protected], Axis Bank in Vishal Enclave, Rajauri Garden Branch, Delhi. I observed from my statement of account that there are credited Rs. 213/-(0660) on 31/03/2009 and deducted Rs. 276/-( DRCA) on 24/03/2008, kindly clarify it . If the amount of Rs. 276 has been deducted for the Gold Card or as charges to draw cash from other banks than please refund it.
However, I have requested for it on 1st April 2009.

Thanking you, Sir/Madam.

Yours faithfully,
Rajesh Kumar Pippal

Dear Sir,

Last year I have applied for an AXIS Bank Credit Card (I was approached for the card by their Marketing Executive) and after I have submitted all the documents and the verification call and house verification, i received no response from them. When contacted at their Mumbai office I was informed that they never received the application (the number i had mentioned in my communication with them). I contacted the executive who took my documents and he visited again and apologized and told me that may be my application have been misplaced.He took my documents again and after verification and all when i received no communication from their end I again contacted their Mumbai and was told that though they have received my application this time, they cannot process it as I have applied for a "Silver Credit Card" that they are not issuing any more. But at the time of application, I was told that i'm eligible for a "Gold Card" and when complained to their Higher Authority, I was informed that I may apply for a Gold or Platinum Card on condition that I have to have a certain amount of Fixed Deposit (around 80, 000/-) for at least 1 and a 1/2 years to apply for the same.

I never expected this type of response from a Bank as reputed as AXIS.

Really Shameful...!!!

Poor service!

I have registered Dispute ID for ATM card lost after shopping for other person but i have not received any status for that. So many times i called up in customer care & branch but nobody picking the phone & asking for dispute ID by giving that it is saying ..."under process"...

ANIL Kumar
Mobile NO.[protected]

Sir, Iam holding AXIS bank credit card no.[protected], and my payment date is 5th I DROPPED TTHE CHEQUE ON 2nd IN THE BRANCH ATM .NOW TNE BANK CHARGE LATE PAYMENT FEE OF Rs.350.00 andservice tax of Rs.36.00.HOW SHOULD THE BANK CHARGE THE LATE FEE ? SO PLEASE KIND ENOUGH TO REVERSE THE CHARGES. VERRYKIND OF YOU GANESH

Hi,

I have attached the mail below which I have been sending to the bank. I made a payment if Rs.1500 to the bank through the bank executive who came to my work place to clllect it. The Payment was not reflected on the accoutnt for the next 08 to 10 months. I several times called up the bank, but did not get any appropriate responce from their end. After 08 o 10 months I sent a mail regarding the same and then it got reflected on my account after lot of hardwork of mine.
I simply asked for an apoloy and reversal of the interest of what they charged me however I did not recievd any communication from them regarding the same.
Today, I got a call from Abhishek Kumar with he mail id 'kumar.[protected]@axisbank.com'. He was damn rude and was not professional at all, also he started abusing me with all those hindi terms. I realy wonder whether he was calling from the bank?

Request you to please see the matter for me. all the details is in the attachment below.







Hi,

This is really sad to be in relationship with Axis bank. Today the Abhishek called me up regarding the payment on the card, he was very rude and was not speaking parliamentary language at all. This is what you call customer service, believe me I can only call it as a pathetic bank with no customer service. I have made the payment of Rs1, 608 to on of your executive, just because of courtesy. Also I will lodge a complaint in consumer court. I agree the payment is now getting reflected on my account however it happened after 08 months. No apology from the bank. I am really unhappy with the services of the bank & will never recommend Axis ban to anyone.

Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Tuesday, April 21, 2009 1:54 PM
To: 'kumar.[protected]@axisbank.com'
Subject: RE: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]




Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Tuesday, April 21, 2009 1:47 PM
To: 'ravi.[protected]@axisbank.com'
Subject: FW: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]


FYI

Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Saturday, April 18, 2009 1:11 PM
To: Rakesh Singh
Subject: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]


Dear Mr. Singh,

This is with reference to your complaint dated April 09, 2009 to [protected]@axisbank.com regarding your credit card outstanding.

At the outset, we apologise for the delay and inconvenience caused to you in this regards.

We have forwarded your details to the department concern to check the status of the card account. Please allow us 7 working days inorder to confirm the status of the same.

Your co-operation in the interim will be highly appreciated.

For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center
CRCD 06




-----"Rakesh Singh" <rakesh.[protected]@yatraonline.com> wrote: -----


To: <creditcard.[protected]@axisbank.com>, <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 04/17/2009 12:29PM
Subject: RE: S 2763 / CRCD V53 Card number - [protected]


Can I have any revert on the same.
Regards,
Rakesh Singh
Quality



[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Thursday, April 09, 2009 4:27 PM
To: 'creditcard.[protected]@axisbank.com'
Cc: '[protected]@axisbank.com'
Subject: S 2763 / CRCD V53 Card number - [protected]


Hi,
This is to bring to your notice that after sending this mail I have not received any kind of communication from the bank. First of all the bank should have apologized & informed me for the reversal charges. It seems that I made a big mistake because I am suffering for the inconvenience. Yes, I stopped making payment because no one was taking the charge of the issue which was pending for the last 8 to 9 months. Still the problem is not solved however I made a payment of Rs.1500 recently. Now you people tell me I received a letter regarding the credit history, is it justified ? I do not deny to make the payment, I have to do that & will make the payment however I need justification and the resolution. Also, I do not want to speak to the credit card agencies as do not trust them after this issue. I want a revert ASAP this time and stop threatening the cust for the mistake that he has not made.
Regards,
Rakesh Singh




To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 01/10/2009 11:52AM
cc: "Mayank Gupta" <mayank.[protected]@yatraonline.com>, <rakesh­[protected]@yahoo.co.in>
Subject: RE: S 2763 / CRCD V53 Card number - [protected]


Hi,
The payment is now reflecting on the account and I do appreciate your efforts for the same however I am sure that you people might have charged me some amount for not paying that Rs.1500 . Please check and let me know how much was that amount and on which bill will be waived off.
Regards,
Rakesh Singh
Quality
[protected][protected][protected][protected]
From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Tuesday, December 30, 2008 7:10 PM
To: Rakesh Singh
Subject: S 2763 / CRCD V53 Card number - [protected]


Dear Mr. Singh,
We apologize for the inconvenience caused to you.
We wish to inform you that, your request for the payment of Rs. 1, 500/- not reflecting in credit card account is under process.
We request you to allow us 05 more working days to get back to you.
Your co-operation in the interim is highly appreciated.
For any further clarification, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.
Thanks & Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CRCD 01
-----"Rakesh Singh" <rakesh.[protected]@yatraonline.com> wrote: -----


To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 12/29/2008 04:29PM
cc: <[protected]@yahoo.co.in>
Subject: RE: CRCD V53 Card number - [protected]


Hi,



I have not heard anything from the you people at all.



Regards,

Rakesh Singh




[protected][protected][protected][protected]

From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Friday, December 19, 2008 12:24 PM
To: Rakesh Singh
Subject: CRCD V53 Card number - [protected]



Dear Mr. Singh,



This is with reference to your email dated December 18, 2008 to [protected]@axisbank.com .



We wish to inform you that, we have forwarded your request to our concern department.



Kindly allow 7 working days to get back to you.



Your cooperation in the interim will be highly appreciated.



For any further clarification, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center

CRCD 02



-----Forwarded by CRCD/002/AXISBank on 12/19/2008 12:18PM -----

To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 12/18/2008 04:25PM
cc: < [protected]@yahoo.co.in >
Subject: Card number - [protected]





Hi,



This mail is regards to the inconvience faced as the payment of Rs 1500 was been made 6 months back with reff to the card number is [protected] . It still has not been updated and my card has been blocked. I have spoken to more than 30 agents on behalf of Axis Bank but it din’t help. Also find the attached scanned copy of the reciept for the same payemnt. Request you to action it ASAP.



Regards,

Rakesh Singh









DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference



DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

Dear Authority,

Our company, ”GANDHI AUTOMATIONS PVT LTD” has a “ZERO BALANCE SALARY ACCOUNT” for its entire staff at AXIS BANK Goregaon Branch.
From the said accounts, there has been a deduction of consolidated charge on 30/3/09.from almost 150+ accounts of our employees
While inquiring with one of the executive at the Goregaon branch we were told that such charges are deducted when the minimum balance of Rs.10000/- is not maintained in the particular account and also when number of transactions (including deposits, withdrawals) exceeds 6 (times)
When talked to the Branch MAnager Ms.Arpita about the same she told that same was intimated to all the account holders in the last quarterly bank stament in the "FINE PRINT"
As you know even the RBI guideline rules out "FINE PRINT" notices and amendments
This is totally not acceptable and we want you to take up this matter
In case of query you can call us on[protected]/66720260.
Expecting you attention and kind ccoperation.

GANDHI AUTOMATONS PVT LTD.

Vidisha Mehta
HUMAN RESOURCE DEPT.
[protected]@geapl.co.in
[protected]/260

I HAVE A SAVING ACCOUNT IN AXIS BANK IN INDORE BRANCH (Y.N. ROAD) WHICH ACCOUNT NO. IS [protected]. IT IS A ZERO BALANCE SAVING ACCOUNT. ACCOUNT CODE IS SBEZ1. I HAVE OPENED THIS ACCOUNT AGAINST MY AXIS BANK CREDIT CARD ON 20/12/2008. AXIS BANK HAS BEEN DEDUCTED CHARGES FROM MY ACCOUNT ON 30/03/2009, 5840/- RUPEE FOR NON-MAINTANANCE OF AQB AND TRANSICTION CHARGES EVEN IT HAS NOT WRITTEN IN THIER CAHRGES SHEDULE BUT EVEN AFTER THEY HAVE DEDUCTED CHARGES AND THEY ARE NOT REVERSING IT. I HAVE VISITED SO MANY TIMES IN BRANCH BUT BRANCH HEAD AND OPERATION HEAD (Mr. Vijay Mane [protected]) ARE NOT HELPING ME. I HAVE GIVEN A WRITTEN APPLICATION IN BRANCH ON 31/03/2009 AND I HAVE SUMBITED 4 REQUEST ON CUSTOMER CARE NUMBER (REQ. NO. IS 9014264, 9017354, 9022778 ) AND SENT SO MANY MAILS ON CUSTOMER CARE ( customer.[protected]@axisbank.com) AND BRANCH HEAD ( indore.[protected]@axisbank.com) BUT THERE IS NO REPLY FROM THEIR SIDE. WHAT SHOULD I DO NOW. PLEASE HELP ME. MY CONTACT NO. IS [protected].

Hi,

This is regarding my bank account with AXIS Bank LTD. My funds transfer TAB on iConnect has been disabled without any notice. When I called up their customer care they told me that It has been deactivated because you haven't used it in 3 months. Now they are telling me to visit their branch.

Please suggest how to proceed?

Thanks
Bhushan...

i cant get the shopping mall facility through axis bank for booking railway e-ticket for transferring fund to irctc. please let me know that how can i solve this problem.

I, Arpita Mukherjee is an account holder with Axis Bank. My Acount Number is [protected] AND Customer ID:[protected], Sheme Type is SAPPL at the MIDC Andheri Branch. I have been your customer for the past 8 months. On 30th of March 2009, a consolidated charge of Rs. 498.34 ws dudected along with a Lien amount of Rs. 3151.66. Later when Rs. 4000 was submitted on 2nd April 17, 2009, the available balance showed that the Lien Amount was also deducted. My Bank Statement does not reflect the deduction of the lien amount. Also, I was not previously intimated about the consolidated charges in any form of letter or mail. If I was intimated about the deductions I would have kept my expenditures into account and would have not worried about the deductions. I was not even informed about the charges through phone banking or sms while all other transaction details are intimated. Therefore I would request the bank to refund me the total amount of Rs. 3650 to my account.

Subject: cr card [protected] AXIXBANK
To: [protected]@rbi.org.in

SIR PL TAKE STRICT ACTION AGAINST AXIXBANK FOR NOT TRACING OUT CULPRITS EVEN AND NO NO SYSTEM OF CHECKING FRAUD TRANSATIONS .

03-04-09
TO
MR PADHYAYA SIR[OMBUDSMAN]
RBI BLDG WORLI MUMBAI
Title : CREDIT CARD COMPLAINT ABOUT AXISBANK
Complaint ID : 16748
core.[protected]@gmail.com, [protected]@core.nic.in, tridib.[protected]@axisbank.com, cmt.[protected]@axisbank.com
customer.[protected]@axisbank.com, [protected]@gmail.com, customer.[protected]@axisbank.com, cc.[protected]@axisbank.com,
[protected]@axisbank.com

NO.16748 [REF:[protected]]
TO
MR PADHYAYA SIR[OMBUDSMAN]
RBI BLDG WORLI MUMBAI


TO THE UNDER SECRETARY OF MINISTRY OF CONSUMER AFFAIRS.
I THANK YOU FOR THE IMMEDITATE ACTION INITIATED AGAINST AXIXBANK.
THEY REFUSE TO LISTEN AND TAKE HELP FROM THE CUSTOMER.
MS. S.B.I. CARDS HAVE RETURNED MY MONEY IN JUST 2 MONTHS AFTER HAVING DISCOVERED THE FRAUD
[ATTACHED ADDED] BUT AXIXBANK REFUSES TO TAKE THE HELP OF OF MYSELF OR SBI THE DETAILS OF WHICH ARE GIVEN HEEUNDER

January 13, 2009





Ref No.: Fsvgl[protected]
Kuideep Singh
1/a1 Nityanand Society R C Road Mahul Road Near Kali Ban Chembur E Mumbai Mah - 400074
Ref: Review of charge at Indian Railways Catering for Rs 2336.31


Dear Kuideep Singh,





This is with reference to your letter regarding the non-receipt of credit from Indian Railways-Catering for Rs 2336.31 on your SBI Card Number[protected].
Please note that your card account has been credited directly by the bank on January 12, 2009. The credjt for the same will reflect on your statement dated February 07, 2009.
In the unlikely event of any further developments on your card account, we shall contact you, otherwise we are treating this matter as closed.
Should you have any further queries on your SBI Card account, please contact our Helpline at 39020202 or [protected] (only for MTNL and BSNL users), available round-the-clock for privileged customers like you.


Yours Sincerely








SmritiSuri
Manager - Chargeback
P.S. To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at feedback.qesbi(5)qe.com





Correspondence Address: SBI Cards & Payment Services Pvt. Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City Gurgaon-122002 (Haryana) India


SBI Card
Make life simple






.
I AM ALSO ATTACHING ANOTHER FRAUD THE DETAILS OF WHICH ARE GIVEN IN TIMES OF INDIA MUMBAI 02-04-09 FOR THEIR KIND PERUSAL.
I ADDING THE DETAILS HEREUNDER;
TIMES OF INDIA TIMES NATION PAGE 3
NEW DELHI: Over the years Internet search has been evolving, today one can search almost anything on the Net. But then as they say, technology i

s both a bane and a boon. Google Search recently exposed the credit card information of 19, 000 British Web surfers.

According to a report in Telegraph, the data, which includes names and home addresses as well as full card information, was accessible through a simple Google search.

According to the report, the details of thousands of Visa, Mastercard and American Express customers were mistakenly put in the public domain by fraudsters, who planned to sell it on to other scammers.

A spokesman for the banking industry body APACS said that most of the cards on the list had already been cancelled, but there are concerns that their owners were not made aware that they had been leaked online.

Incidentally, the data was originally posted on an unsecured server in Vietnam used by criminal gangs. Though the site closed down in February, the information remained available on a "cached" version of the page on Google, which stores historical snapshots of websites even after they are removed.

The report quotes a Google spokesman saying that the information has now been removed.


I HAD ALSO WRITTEN TO IRCTC.O.IN AS UNDER
From: PURUSH HAKK <[protected]@gmail.com>
Date: Thu, Nov 20, 2008 at 2:38 PM
Subject: CHARGEBACK TOCREDIT CARD NOS. .AXIX BANKCREDIT CARD NO [protected] FRAUD AMOUNT RS. 2106-24
To: [protected]@irctc.co.in


PL GIVE ME THE IDENTITY OF THE PERSON WHO HAVE FRAUDENTLY BOOKED THESE TICKETS AND YOU ARE REQUESTED TO PL RETURN THE MONEY .


.AXIX BANKCREDIT CARD NO [protected] FRAUD AMOUNT RS. 2106-24


Name KULDEEP SINGH




2].AXIX BANKCREDIT CARD NO [protected]
DT OF BOOKING
7-NOV 08 FRAUD AMOUNT RS. 2106-24
Sir the above tickets have been fraudently booked theu your website. Kindly furnish the details to the undersigned as discussed with your Parliament Street Office New Delhi I HAVE NEITHER BOOKED NOR AUTHORISED THE PAYMENTS TOTALLING RS. 4442.55.
Kd rgs.
c.c. to
[protected]@irctc.co.in
KULDEEP SINGH THIND; M.B.A., LL.B
1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com



.
AXIXBANK SHOULD NOW REFUND MY MONEY.
THANKING YOU IN ANTICIPATION
TO THE CHAIRMAN AXIXBANK
MR AMIR NIMVARKAR MAY PL TAKE UP THE CASE AT HIS LEVEL.
PL NOTE THAT ON THE INTERNET THERE ARE THOUSANDS OF COMPLAINTS WHICH ARE UNATTENDED BY AXISBANK CREDIT CARD DEPT . IF YOUR KINDSELF WANTS THE DETAILS I CAN PROVIDE THE DETAILS.

2009/4/1

PURUSH HAKK <[protected]@gmail.com>

TO THE CHAIRMAN AXIXBANK 01-04-09
MR AMIR NIMVARKAR

SIR PL NOTE WHEN EVEN TIMES OF INDIA DT 28-03-09 [SUNDAY] MUMBAI AND TOI DT 01-04-09 MUMBAI THAT YOUR PEOPLE ARE NOT HELPING TO UNCOVER A FRAUD COMMITED BY UNKNOWN PERSONS ON MY CARD EVEN WHEN I AM TRYING TO HELP YOUR PEOPLE TO BY GIVING THEM DOCUMENTS OF S.B.I. CARDS WHERE SBI WAS ABLE TO REVERSE THE CHARGES.

I AM SENDING THE ATTACHMENT T MES OF INDIA DT 28-03-09 [SUNDAY] MUMBAI


[protected] Forwarded message[protected]
From: Complaints <[protected]@core.nic.in>
Date: Apr 1, 2009 3:11 PM
Subject: ID NO.16748
To: tridib.[protected]@axisbank.com, cmt.[protected]@axisbank.com
Cc: [protected]@gmail.com

We are Subject: Fwd of Complaints

Dear Sir/Madam
We are in receipt of a complaint from Mr KULDEEP SINGH THIND, which is attached, and is self-explanatory.

the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India, New Delhi, to facilitate such complaints promptly, to the entire satisfaction of both the parties.

We are confident that you will realize the value of the consumer, and try your best to resolve this complaint amicably at the earliest.

We would appreciate your reply, for the action taken by you, on this complaint.

Thanking you for all your help and co-operation.


Please take time to visit our website www.core.nic.in.


Thanking you,


Yours Sincerely,


Manager Complaints
Tele No[protected]


Cc The Under Secretary
Ministry of Consumer Affairs,

Food & Public Distribution,
Krishi Bhawan, New Delhi


Customer Services <customer.[protected]@axisbank.com>

reply-to customer.[protected]@axisbank.com

to [protected]@gmail.com

cc core.[protected]@gmail.com,
[protected]@core.nic.in

date Thu, Apr 2, 2009 at 10:01 AM

subject SSD CN 04-09 : (P) : Customer Letter : Shri Kuldeep Singh : ID NO.16748 [REF:[protected]]
mailed-by axisbank.com


hide details 10:01 AM (0 minutes ago)
Reply


Dear Mr.Singh,

This is with reference to your complaint dated April 01, 2009 pertaining to the disputed transaction done on your credit card account.

At the outset, please accept our sincere apologies for the inconvenience caused to you in this regard.

We wish to inform to you that, we have noted down your concern and have highlighted the matter pertaining to the investigation on the disputed transaction done on your credit card account.

Your co-operation in the interim will be highly appreciated.

For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center
SSD 01


----- Original Message ----- From: <[protected]@gmail.com>
To: <[protected]@core.nic.in>
Cc: <core.[protected]@gmail.com>
Sent: Friday, March 27, 2009 6:08 PM
Subject: New Complaint Received from 27 March 2008 - CORE Centre



Dear Complaint Team, CORE Centre

There is a complaint updated.
Title : CREDIT CARD
Complaint ID : 16748
Name : KULDEEP SINGH THIND
Email : [protected]@gmail.com
Adddress : 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI
City : MAH
State :
Zip : 400074
Phone :[protected]
Subject : 47
Business : AXIXBANK
Individual : MR ANSARI
Address : Axis Bank Limited, 131, Maker Tower - F, Colaba, MUMBAI
City : MUMBAI
State :
Zip : 400 00
Phone :[protected] or [protected]
Complaint:
SIR/MADAM
1. ON my cr card [protected] AXIXBANK REFUNDED ABOUT RS 12, 802.65/
WHICH WAS A FRAUD COMMITTED ON 6/7 NOV 08 BY UNKNOWN PERSONS BY
BUYING

TWO AIR TICKETS THRU EASYGOONE TRAVELS AND TOURS P LTD.
[EASYGOONE TRAVELS AND TOURS P LTD COLOBA, KHAR NEVER RESPONDED TO WHO AND
HOW THE FRAUD WAS COMMITTED].

AXIX BANK NEVER RESPONDED TO WHO AND HOW THE FRAUD WAS COMMITTED ON MY
CARD AND HAS NOT REFUNDED RS 2106.24 FOR FRAUD COMMITTED ON 6/7 NOV 08,
BY BUYING RAIL TICKETS THRU irctc.co.in, BY UNKNOWN PERSONS BUT HAS
CHARGED INTEREST OF RS 2440 ON IT.

2. BEFORE THIS IN MARCH 08, THEY HAD CREDITED ONLY RS 1276 WHEREAS I PAID
THEM 12500. IT WAS ONLY AFTER I SEND MY BANK STATEMENT TO THEM THAT THEY
CREDITED RS 12500. EVEN THEN THEY WANTED LATE FEE OF ABOUT RS 800 WHICH
THEY REVERSED AFTER REPEATED CALLS.

AXIX PERSON MR ALI/ANSARI AND MR VATSA TEL[protected] HAVE REFUSED TO
GIVE THE THE DETAILS AS HOW THE FRAUD WAS COMMITTED .THEY SAY FRAUDS ARE
TO BE KEPT SECRET.


LET US GET TOGETHER AND FIGHT.

HOW DO WE START PL


KULDEEP SINGH THIND; M.B.A.
1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com


COMPLAINT DETAILS AND MY FOLLOWUP.

customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, [protected]@axisbank.com
I HAVE BEEN REPEATEDLY TELLING YOUR STAFF THAT PERSON MENTIONED IN THE
VISA RESOLVE ===========AAKASH SHAH=============HAS SIMILARLY DUPED OTHER
PERSONS ON IRCTC.CO.IN AND THEIR DISPUTED AMOUNTS HAVE BEEN RETURNED BY
THOSE BANKS.
I AM WILLING TO GIVE YOU THE DETAILS OF SIMILAR TRANSACTIONS SOLVED BY
ONE OTHER BANK BUT IT SEEMS YOU ARE NOT WILLING TO DISCOVER THE FRAUD AND
RATHER ARE MORE INTERESTED IN PERPETRATING FRAUDS AND BEING A PARTY TO
THIS FRAUD RATHER THAN MAINTAING GOOD RELATIONS. PL NOTE THOS WHO
ABET/HIDE FRAUD ARE ALSO LIABLE TO ACTION UNDER I.P.C.
SINCE YOU ARE NOT WILLING TO LEARN/TAKE HELP FROM YOUR CUSTOMER AND FROM
THE BY OTHR BANKS EVEN AFTER REPEATED REQUESTS PL NOTE THAT YOU SHALL BE
RESPOSIBLE FOR ALL CONSEQUENCES

KD RGS
KULDEEP SINGH THIND; M.B.A., LL.B
1 A 1 NITYANAND SOCIETYTC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com


On Fri, Mar 20, 2009 at 11:15 AM, &lt;[protected]@axisbank.com&gt; wrote:
Dear Mr. Singh,
This is with reference to your e-mail dated March 18, 2009 to
[protected]@axisbank.com pertaining to the status of the disputed transaction on
your credit card account.
We wish to inform you that as the disputed transactions are done on the
secured website, we will be unable to assist you further regarding the
matter of investigation.
As mentioned in you email, that you have already lodged a police complaint
regarding the dispute on your credit card, we request you to co-ordinate
with the police for further assistance.
For any further clarification, we kindly request you to call us on our
24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /
[protected]}.
Thanks &amp; Regards
Customer Service Desk
Axis Bank - Credit Card Center
CRCD 06

-----PURUSH HAKK &lt;[protected]@gmail.com&gt; wrote: -----

To: customer.[protected]@axisbank.com, cc.[protected]@axisbank.com,
[protected]@axisbank.com
From: PURUSH HAKK &lt;[protected]@gmail.com&gt;
Date: 03/18/2009 04:42PM
Subject: Re: CRCD V572 CRCD V458 CRCD K2142: CR CARD [protected]
[REF:[protected]]

18-03-09
to
customer.[protected]@axisbank.com, cc.[protected]@axisbank.com,
&gt;&gt; [protected]@axisbank.com

SIR/MADAM
Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE
DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD favouring ms. easygoone
travels and tours p ltd MUMBAI. ALSO PL REVERSE ALL INTEREST CHARGESYour
AXIS Bank Credit Card Statement for the Month of February, 2009.
ALSO PL BLOCK MY CARD TILL THE TIME THE CRIMINAL CASE PROCEEDINGS ARE ON.
A] PL GIVE THE NAME OF YOUR CHAIRMAN AND THE PERSONS WHO HAVE DEALT WITH
MY CASE ALONG WITH THEIR ADDRESSES AND ALSO OF PERSONS YOU HAVE DEALT WITH
IN &quot;MS. easygoone travels and tours p ltd MUMBAI. IT SEEMS YOU ARE
NOT INTERESTED IN GIVING THE DETAILS OF PERSONS WHO WERE INVOLVED IN THE
CRIMINAL ACTIVITY OF MISUSING MY CREDIT CARD BUT ARE TRYING TO PROTECT
THEM INSTEAD BY NOT GIVING ME THE DETAILS OF TRANSACTION.
IT SEEMS YOU ARE THE JUDGE, JURY ET ALL.
YOU SEEM TO TAKE FOR GRANTED THAT THAT THE CARD HAS NOT BEEN MISUSED
INSPITE OF MY SAYING THAT A POLICE COMPLAIN HAS BEEN LODGED ON 7-12-08 AT
RCF POLICE STATION.
YOU ARE JUST ASSUMING THAT IRCTC.CO.IN IS INFALLIBLE AS IF CHECKS THE
BONAFIDE OF EVERY TRAVELLOR.
I WANT THE VISA RESOLVE OF MS easygoone travels and tours p ltd MUMBAI
TOO.WHY ARE YOU NOT GIVING ME THE SAME.
PL NOTE THAT FOR A SMALL AMOUNT OF RS 2106/24 YOU WILL BE HAVING A
CRIMINAL CASE ON YOU.
FURTHER YOU HAVE NEVER REPLIED TO ANY OF THE PONTS REAISED EARLIER WHICH I
AM REPEATING.
&quot; TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT
[protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE
AMOUNT RS. 1580/- AGST CR CARD [protected].

PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME.
HOW CAN YOU ASK FOR RS 3641/- WHEN YOU ARE ASKING ONLY FOR RS 2106/24. ARE
YOU TRYING TO CHARGE RS 1600 AS INTEREST FOR ONE MONTH. THIS IS NOT
ALLOWED BY R.B.I. PL NOTE. FURTHER HOW CAN YOU DEMAND RS 1580 AS MINIMUM
PAYMENT DUE ON RS 2106/24.
FURTHER I WANT ACTION AGAINST THE PERSON WHO HAD MISUSED RS 12500 LESS
1276 IN THE MONTH OF MARCH 2008. YOU SEEM TO BE SILENT ON THAT POINT TOO.

I AM ONCE AGAIN REPEATING MY REQUESTS:
PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN
THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE
SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE.
I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT
CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE
SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND
FANCIES.
YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM
NEVER GIVEN ANY, WHY !!!
!!!
!!!
1.U HAVE NOT READ MY EMAILS.
2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS
WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN
PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS.
PL SEND THE DETAILS IMMEDIATELY. SO
THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
464, 465, 467, 420, 120B, 34, 418,
471 AND OTHER SECS OF THE IPC.


On Wed, Mar 18, 2009 at 9:19 AM, Customer Services &lt;
customer.[protected]@axisbank.com &gt; wrote:
Dear Mr. Singh,
This is with reference to your e-mail dated March 17, 2009 to
[protected]@axisbank.com pertaining to the status of the disputed transaction on
your credit card account.
At the outset, please accept our sincere apologies for the inconvenience
caused to you.
We wish to inform you that, we had escalated the matter to our risk and
fraud investigation team, and as per their confirmation the transaction
dated November 07, 2008 of Indian Railways Catering, DEL for Rs.
2, 106.24/- was successfully done on the card account.
We would again like to confirm that, as the Indian Railways Catering, DEL
transaction is done under the secured website we are unable to reverse the
disputed transaction to your credit card account, as the same is liable to
you.
Hence, we request you to kindly lodge a police complaint against the
disputed transaction and coordinate with them to recover the financial
loss as your personal details has been compromised on the website.
Further, we request you to kindly confirm if you are willing to decrease
your credit limit to Rs.10, 000.00/-.
Post your confirmation we will arrange to process your request for limit
decrease on the credit card account.
We are glad to inform to you that, now you can download / view your credit
card statement online by visiting www.axisbank.com by selecting the option
&quot;Credit Card Statement&quot; listed under &quot;Quick Access&quot; in
both Personal as well as Priority Banking.
For any further clarification, We kindly request you to call us on our
24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /
[protected]}.
Thanks &amp; Regards
Customer Service Desk
Axis Bank - Credit Card Center
CRCD 02

-----PURUSH HAKK &lt; [protected]@gmail.com &gt; wrote: -----
To: [protected]@axisbank.com, customer.[protected]@axisbank.com,
cc.[protected]@axisbank.com
From: PURUSH HAKK &lt; [protected]@gmail.com &gt;
Date: 03/17/2009 03:32PM
Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE
DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL
INTEREST CHARGESYour AXIS Bank Credit Card Statement for the Month of
February, 2009
SIR/MADAM 17-03-09
YESTERDAY AND TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT
[protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE
AMOUNT RS. 1580/- AGST CR CARD [protected].
I CONTACTED THEM BUT THEY SAID THEY WOULD CONTACT ME, PL NOTE YHAT 4
DAYS WHICH U HAD REQUESTED ARE OVER AND THERE IS BEEN NO RESPONSE FROM
SIDE.PL NOTE I WILL NOT PAY THE AMOUNT.
PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME.
ALSO I HOPE BY NOW YOU HAVE KINDLY REVERSED mentioned transaction of
Indian Railways Catering NEITHER AUTHORISED NOR INCURRED BY ME on
November 07, 2008 of Rs.2, 106.24/- AS PER YOUR PROMISED.
ALSO SINCE 4 WORKING DAYS ARE OVER TODAY AS REQUESTED BY YOUR
KINDSELF, PL REVERSE THE SAME AND TREAT THAT THERE ARE NO FURTHER
PAYMENTS TO BE MADE BY ME.
I AM ONCE AGAIN REPEATING MY REQUESTS:
PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN
THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE
SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE.
I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT
CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE
SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND
FANCIES.
YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM
NEVER GIVEN ANY, WHY !!!
!!!
!!!
1.U HAVE NOT READ MY EMAILS.
2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS
WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN
PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS.
PL SEND THE DETAILS IMMEDIATELY. SO
THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC.
4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24
WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME.
5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY
SYSTEM TRIED BY U IN ALL THE 3 CASES .
6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND ONLY]
FOR SAFETY PURPOSES.

THANKING YOU

KULDEEP SINGH THIND; M.B.A., LL.B
1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com


On 3/9/09, [protected]@axisbank.com &lt; [protected]@axisbank.com &gt; wrote:
&gt;Dear Mr. Singh,
&gt;
&gt;This is with reference to your e-mail dated March 05, 2009 to
&gt; [protected]@axisbank.com regarding the disputed transactions on your credit
card
&gt;account.
&gt;
&gt;At the outset, please accept our sincere apologies for the
inconvenience
&gt;caused to you.
&gt;We wish to inform you that, we have highlighted the matter to our risk
and
&gt;fraud investigation team pertaining the disputed transaction on your
credit
&gt;card account.
&gt;
&gt;We request you to kindly allow us 4 working days to get back to you.
&gt;
&gt;For any further clarification, we kindly request you to call us on our
24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /
[protected]}.
&gt;
&gt;Thanks &amp; Regards
&gt;Customer Service Desk
&gt;Axis Bank - Credit Card Center
&gt;CRCD 02
&gt;
&gt;-----PURUSH HAKK &lt; [protected]@gmail.com &gt; wrote: ----- &gt;
&gt;&gt;To: customer.[protected]@axisbank.com, cc.[protected]@axisbank.com,
&gt;&gt; [protected]@axisbank.com
&gt;&gt;From: PURUSH HAKK &lt; [protected]@gmail.com &gt;
&gt;&gt;Date: 03/05/2009 03:57PM
&gt;&gt;Subject: Re: CRCD K2142: CR CARD [protected] PL GIVE ME THE
DETAILS
&gt;&gt;OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL
INTEREST
&gt;&gt;CHARGESYour AXIS Bank Credit Card Statement for the Month of
February,
&gt;&gt;2009
&gt;&gt;
&gt;&gt;5 MAR 09
&gt;&gt;
&gt;&gt;PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500
EVEN
&gt;&gt;THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS
THE SAME
&gt;&gt;WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I
WANT TO
&gt;&gt;KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN
TIME
&gt;&gt;RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE
&gt;&gt;CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES.
&gt;&gt;YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I
AM NEVER
&gt;&gt;GIVEN ANY, WHY !!!
&gt;&gt;!!!
&gt;&gt;
&gt;&gt;1.U HAVE NOT READ MY EMAILS.
&gt;&gt;
&gt;&gt;2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3.
HRS WRT
&gt;&gt;ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
&gt;&gt;
&gt;&gt;3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY
UNKNOWN
&gt;&gt;PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS.
&gt;&gt;
&gt;&gt;PL SEND THE DETAILS IMMEDIATELY. SO
&gt;&gt;THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
&gt;&gt;464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC.
&gt;&gt;
&gt;&gt;4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS
2106.24
&gt;&gt;WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME.
&gt;&gt;
&gt;&gt;5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF
RECOVERY
&gt;&gt;SYSTEM TRIED BY U IN ALL THE 3 CASES .
&gt;&gt;
&gt;&gt;6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND
ONLY] FOR
&gt;&gt;SAFETY PURPOSES.
&gt;&gt;
&gt;&gt;KD RGS KULDEEP
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;On Mon, Mar 2, 2009 at 1:12 PM, PURUSH HAKK &lt;
[protected]@gmail.com
&gt;&gt;&gt;wrote:
&gt;&gt;&gt;
&gt;&gt;&gt;PL NOTE I CALLED YOUR HELPLINE AT CHEMBUR TODAY BUT THEY R OF
NO HELP AS
&gt;&gt;&gt;THEY KNOW NOTHING ABOUT THIS CASE.
&gt;&gt;&gt;
&gt;&gt;&gt;PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS
12500 EVEN
&gt;&gt;&gt;THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST
THIS THE SAME
&gt;&gt;&gt;WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD
SERVICE. I WANT
&gt;&gt;&gt;TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED
IN TIME
&gt;&gt;&gt;RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED.
THE
&gt;&gt;&gt;CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES.
&gt;&gt;&gt;YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR
DETAILS I AM
&gt;&gt;&gt;NEVER GIVEN ANY, WHY
&gt;&gt;&gt;!!!
&gt;&gt;&gt;
&gt;&gt;&gt;1.U HAVE NOT READ MY EMAILS.
&gt;&gt;&gt;
&gt;&gt;&gt;2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT
23.3. HRS WRT
&gt;&gt;&gt;ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
&gt;&gt;&gt;
&gt;&gt;&gt;3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY
UNKNOWN
&gt;&gt;&gt;PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON
TEL/EMAILS.
&gt;&gt;&gt;
&gt;&gt;&gt;PL SEND THE DETAILS IMMEDIATELY. SO
&gt;&gt;&gt;THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
&gt;&gt;&gt;464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC.
&gt;&gt;&gt;
&gt;&gt;&gt;4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS
2106.24
&gt;&gt;&gt;WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME.
&gt;&gt;&gt;
&gt;&gt;&gt;5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF
RECOVERY
&gt;&gt;&gt;SYSTEM TRIED BY U IN ALL THE 3 CASES
&gt;&gt;&gt;
&gt;&gt;&gt;KD RGS KULDEEP

&gt;&gt;&gt;On Mon, Mar 2, 2009 at 10:42 AM, &lt; [protected]@axisbank.com &gt;
wrote:
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;Dear Mr. Singh,
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;This is with reference to your e-mail dated February 28,
2009 to
&gt;&gt;&gt;&gt; [protected]@axisbank.com regarding the disputed transactions on
your credit
&gt;&gt;&gt;&gt;card
&gt;&gt;&gt;&gt;account.
&gt;&gt;&gt;&gt;We would like to inform you, as per your complaint the
dispute has been
&gt;&gt;&gt;&gt;settled and the disputed amount and interest charges
amounting to
&gt;&gt;&gt;&gt;Rs.12, 802.65/- is refunded back to your credit card
account. The credit
&gt;&gt;&gt;&gt;of this amount is reflecting in the statement dated
February 25, 2009
&gt;&gt;&gt;&gt;which has been attached for your reference.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;We also wish to inform you that, as per information
provided by you we
&gt;&gt;&gt;&gt;had raised the dispute on the mentioned transaction of
Indian Railways
&gt;&gt;&gt;&gt;Catering made on November 07, 2008 of Rs.2, 106.24/-,
however the dispute
&gt;&gt;&gt;&gt;has been resolved in bank''s favor hence we request you
request you to
&gt;&gt;&gt;&gt;kindly liase with the merchant or lodge a police
complaint.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;Further, we have arranged to retrieve the documents
pertaining to the
&gt;&gt;&gt;&gt;dispute.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;For any further clarification, we kindly request you to
call us on our
&gt;&gt;&gt;&gt;24-Hour Customer Services helpline {[protected] (BSNL or
MTNL landlines)
&gt;&gt;&gt;&gt;/[protected]}.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;We assure you our best of services.
&gt;&gt;&gt;&gt;Thanks &amp; Regards
&gt;&gt;&gt;&gt;Customer Service Desk
&gt;&gt;&gt;&gt;Axis Bank - Credit Card Center
&gt;&gt;&gt;&gt;CRCD 05
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;-----PURUSH HAKK &lt; [protected]@gmail.com &gt;
wrote: ----- &gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;&gt;To: customer.[protected]@axisbank.com, [protected]@axisbank.com,
&gt;&gt;&gt;&gt;&gt; cc.[protected]@axisbank.com
&gt;&gt;&gt;&gt;&gt;From: PURUSH HAKK &lt; [protected]@gmail.com
&gt;
&gt;&gt;&gt;&gt;&gt;Date: 02/28/2009 05:48PM
&gt;&gt;&gt;&gt;&gt;Subject: Re: CR CARD [protected] PL GIVE ME THE
DETAILS OF THE
&gt;&gt;&gt;&gt;&gt;PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL
INTEREST
;CHARGES MY AXIS Bank Credit Card
--
KULDEEP SINGH THIND; M.B.A., LL.B
1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com


On Wed, Mar 18, 2009 at 4:39 PM, PURUSH HAKK &lt;
[protected]@gmail.com &gt; wrote:
18-03-09
to
customer.[protected]@axisbank.com, cc.[protected]@axisbank.com,
&gt;&gt; [protected]@axisbank.com

SIR/MADAM
Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE
DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD favouring ms. easygoone
travels and tours p ltd MUMBAI. ALSO PL REVERSE ALL INTEREST CHARGESYour
AXIS Bank Credit Card Statement for the Month of February, 2009.
ALSO PL BLOCK MY CARD TILL THE TIME THE CRIMINAL CASE PROCEEDINGS ARE ON.
A] PL GIVE THE NAME OF YOUR CHAIRMAN AND THE PERSONS WHO HAVE DEALT WITH
MY CASE ALONG WITH THEIR ADDRESSES AND ALSO OF PERSONS YOU HAVE DEALT WITH
IN &quot;MS. easygoone travels and tours p ltd MUMBAI. IT SEEMS YOU ARE
NOT INTERESTED IN GIVING THE DETAILS OF PERSONS WHO WERE INVOLVED IN THE
CRIMINAL ACTIVITY OF MISUSING MY CREDIT CARD BUT ARE TRYING TO PROTECT
THEM INSTEAD BY NOT GIVING ME THE DETAILS OF TRANSACTION.
IT SEEMS YOU ARE THE JUDGE, JURY ET ALL.
YOU SEEM TO TAKE FOR GRANTED THAT THAT THE CARD HAS NOT BEEN MISUSED
INSPITE OF MY SAYING THAT A POLICE COMPLAIN HAS BEEN LODGED ON 7-12-08 AT
RCF POLICE STATION.
YOU ARE JUST ASSUMING THAT IRCTC.CO.IN IS INFALLIBLE AS IF CHECKS THE
BONAFIDE OF EVERY TRAVELLOR.
I WANT THE VISA RESOLVE OF MS easygoone travels and tours p ltd MUMBAI
TOO.WHY ARE YOU NOT GIVING ME THE SAME.
PL NOTE THAT FOR A SMALL AMOUNT OF RS 2106/24 YOU WILL BE HAVING A
CRIMINAL CASE ON YOU.
FURTHER YOU HAVE NEVER REPLIED TO ANY OF THE PONTS REAISED EARLIER WHICH I
AM REPEATING.

&quot; TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT
[protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE
AMOUNT RS. 1580/- AGST CR CARD [protected].

PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME.

HOW CAN YOU ASK FOR RS 3641/- WHEN YOU ARE ASKING ONLY FOR RS 2106/24. ARE
YOU TRYING TO CHARGE RS 1600 AS INTEREST FOR ONE MONTH. THIS IS NOT
ALLOWED BY R.B.I. PL NOTE. FURTHER HOW CAN YOU DEMAND RS 1580 AS MINIMUM
PAYMENT DUE ON RS 2106/24.
FURTHER I WANT ACTION AGAINST THE PERSON WHO HAD MISUSED RS 12500 LESS
1276 IN THE MONTH OF MARCH 2008. YOU SEEM TO BE SILENT ON THAT POINT TOO.

I AM ONCE AGAIN REPEATING MY REQUESTS:
PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN
THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE
SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE.
I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT
CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE
SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND
FANCIES.
YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM
NEVER GIVEN ANY, WHY !!!
!!!
!!!
1.U HAVE NOT READ MY EMAILS.
2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS
WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN
PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS.
PL SEND THE DETAILS IMMEDIATELY. SO
THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
464, 465, 467, 420, 120B, 34, 418,
471 AND OTHER SECS OF THE IPC.


On Wed, Mar 18, 2009 at 9:19 AM, Customer Services &lt;
customer.[protected]@axisbank.com &gt; wrote:
Dear Mr. Singh,

This is with reference to your e-mail dated March 17, 2009 to
[protected]@axisbank.com pertaining to the status of the disputed transaction on
your credit card account.
At the outset, please accept our sincere apologies for the inconvenience
caused to you.
We wish to inform you that, we had escalated the matter to our risk and
fraud investigation team, and as per their confirmation the transaction
dated November 07, 2008 of Indian Railways Catering, DEL for Rs.
2, 106.24/- was successfully done on the card account.
We would again like to confirm that, as the Indian Railways Catering, DEL
transaction is done under the secured website we are unable to reverse the
disputed transaction to your credit card account, as the same is liable to
you.
Hence, we request you to kindly lodge a police complaint against the
disputed transaction and coordinate with them to recover the financial
loss as your personal details has been compromised on the website.
Further, we request you to kindly confirm if you are willing to decrease
your credit limit to Rs.10, 000.00/-.
Post your confirmation we will arrange to process your request for limit
decrease on the credit card account.
We are glad to inform to you that, now you can download / view your credit
card statement online by visiting www.axisbank.com by selecting the option
&quot;Credit Card Statement&quot; listed under &quot;Quick Access&quot; in
both Personal as well as Priority Banking.
For any further clarification, We kindly request you to call us on our
24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /
[protected]}.
Thanks &amp; Regards
Customer Service Desk
Axis Bank - Credit Card Center
CRCD 02

-----PURUSH HAKK &lt; [protected]@gmail.com &gt; wrote: -----
To: [protected]@axisbank.com, customer.[protected]@axisbank.com,
cc.[protected]@axisbank.com
From: PURUSH HAKK &lt; [protected]@gmail.com &gt;
Date: 03/17/2009 03:32PM
Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE
DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL
INTEREST CHARGESYour AXIS Bank Credit Card Statement for the Month of
February, 2009
SIR/MADAM 17-03-09
YESTERDAY AND TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT
[protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE
AMOUNT RS. 1580/- AGST CR CARD [protected].
I CONTACTED THEM BUT THEY SAID THEY WOULD CONTACT ME, PL NOTE YHAT 4
DAYS WHICH U HAD REQUESTED ARE OVER AND THERE IS BEEN NO RESPONSE FROM
SIDE.PL NOTE I WILL NOT PAY THE AMOUNT.
PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME.
ALSO I HOPE BY NOW YOU HAVE KINDLY REVERSED mentioned transaction of
Indian Railways Catering NEITHER AUTHORISED NOR INCURRED BY ME on
November 07, 2008 of Rs.2, 106.24/- AS PER YOUR PROMISED.
ALSO SINCE 4 WORKING DAYS ARE OVER TODAY AS REQUESTED BY YOUR
KINDSELF, PL REVERSE THE SAME AND TREAT THAT THERE ARE NO FURTHER
PAYMENTS TO BE MADE BY ME.
I AM ONCE AGAIN REPEATING MY REQUESTS:
PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN
THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE
SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE.
I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT
CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE
SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND
FANCIES.
YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM
NEVER GIVEN ANY, WHY !!!
!!!
!!!
1.U HAVE NOT READ MY EMAILS.
2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS
WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN
PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS.
PL SEND THE DETAILS IMMEDIATELY. SO
THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC.
4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24
WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME.
5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY
SYSTEM TRIED BY U IN ALL THE 3 CASES .
6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND ONLY]
FOR SAFETY PURPOSES.

THANKING YOU

KULDEEP SINGH THIND; M.B.A., LL.B
1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com


On 3/9/09, [protected]@axisbank.com &lt; [protected]@axisbank.com &gt; wrote:
&gt;Dear Mr. Singh,
&gt;
&gt;This is with reference to your e-mail dated March 05, 2009 to
&gt; [protected]@axisbank.com regarding the disputed transactions on your credit
card
&gt;account.
&gt;
&gt;At the outset, please accept our sincere apologies for the
inconvenience
&gt;caused to you.
&gt;We wish to inform you that, we have highlighted the matter to our risk
and
&gt;fraud investigation team pertaining the disputed transaction on your
credit
&gt;card account.
&gt;
&gt;We request you to kindly allow us 4 working days to get back to you.
&gt;
&gt;For any further clarification, we kindly request you to call us on our
24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /
[protected]}.
&gt;
&gt;Thanks &amp; Regards
&gt;Customer Service Desk
&gt;Axis Bank - Credit Card Center
&gt;CRCD 02
&gt;
&gt;-----PURUSH HAKK &lt; [protected]@gmail.com &gt; wrote: ----- &gt;
&gt;&gt;To: customer.[protected]@axisbank.com, cc.[protected]@axisbank.com,
&gt;&gt; [protected]@axisbank.com
&gt;&gt;From: PURUSH HAKK &lt; [protected]@gmail.com &gt;
&gt;&gt;Date: 03/05/2009 03:57PM
&gt;&gt;Subject: Re: CRCD K2142: CR CARD [protected] PL GIVE ME THE
DETAILS
&gt;&gt;OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL
INTEREST
&gt;&gt;CHARGESYour AXIS Bank Credit Card Statement for the Month of
February,
&gt;&gt;2009
&gt;&gt;
&gt;&gt;5 MAR 09
&gt;&gt;
&gt;&gt;PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500
EVEN
&gt;&gt;THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS
THE SAME
&gt;&gt;WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I
WANT TO
&gt;&gt;KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN
TIME
&gt;&gt;RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE
&gt;&gt;CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES.
&gt;&gt;YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I
AM NEVER
&gt;&gt;GIVEN ANY, WHY !!!
&gt;&gt;!!!
&gt;&gt;
&gt;&gt;1.U HAVE NOT READ MY EMAILS.
&gt;&gt;
&gt;&gt;2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3.
HRS WRT
&gt;&gt;ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
&gt;&gt;
&gt;&gt;3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY
UNKNOWN
&gt;&gt;PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS.
&gt;&gt;
&gt;&gt;PL SEND THE DETAILS IMMEDIATELY. SO
&gt;&gt;THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
&gt;&gt;464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC.
&gt;&gt;
&gt;&gt;4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS
2106.24
&gt;&gt;WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME.
&gt;&gt;
&gt;&gt;5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF
RECOVERY
&gt;&gt;SYSTEM TRIED BY U IN ALL THE 3 CASES .
&gt;&gt;
&gt;&gt;6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND
ONLY] FOR
&gt;&gt;SAFETY PURPOSES.
&gt;&gt;
&gt;&gt;KD RGS KULDEEP
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;
&gt;&gt;On Mon, Mar 2, 2009 at 1:12 PM, PURUSH HAKK &lt;
[protected]@gmail.com
&gt;&gt;&gt;wrote:
&gt;&gt;&gt;
&gt;&gt;&gt;PL NOTE I CALLED YOUR HELPLINE AT CHEMBUR TODAY BUT THEY R OF
NO HELP AS
&gt;&gt;&gt;THEY KNOW NOTHING ABOUT THIS CASE.
&gt;&gt;&gt;
&gt;&gt;&gt;PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS
12500 EVEN
&gt;&gt;&gt;THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST
THIS THE SAME
&gt;&gt;&gt;WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD
SERVICE. I WANT
&gt;&gt;&gt;TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED
IN TIME
&gt;&gt;&gt;RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED.
THE
&gt;&gt;&gt;CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES.
&gt;&gt;&gt;YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR
DETAILS I AM
&gt;&gt;&gt;NEVER GIVEN ANY, WHY
&gt;&gt;&gt;!!!
&gt;&gt;&gt;
&gt;&gt;&gt;1.U HAVE NOT READ MY EMAILS.
&gt;&gt;&gt;
&gt;&gt;&gt;2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT
23.3. HRS WRT
&gt;&gt;&gt;ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS
&gt;&gt;&gt;
&gt;&gt;&gt;3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY
UNKNOWN
&gt;&gt;&gt;PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON
TEL/EMAILS.
&gt;&gt;&gt;
&gt;&gt;&gt;PL SEND THE DETAILS IMMEDIATELY. SO
&gt;&gt;&gt;THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS
&gt;&gt;&gt;464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC.
&gt;&gt;&gt;
&gt;&gt;&gt;4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS
2106.24
&gt;&gt;&gt;WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME.
&gt;&gt;&gt;
&gt;&gt;&gt;5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF
RECOVERY
&gt;&gt;&gt;SYSTEM TRIED BY U IN ALL THE 3 CASES
&gt;&gt;&gt;
&gt;&gt;&gt;KD RGS KULDEEP
&gt;&gt;&gt;
&gt;&gt;&gt;
&gt;&gt;&gt;
&gt;&gt;&gt;
&gt;&gt;&gt;
&gt;&gt;&gt;On Mon, Mar 2, 2009 at 10:42 AM, &lt; [protected]@axisbank.com &gt;
wrote:
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;Dear Mr. Singh,
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;This is with reference to your e-mail dated February 28,
2009 to
&gt;&gt;&gt;&gt; [protected]@axisbank.com regarding the disputed transactions on
your credit
&gt;&gt;&gt;&gt;card
&gt;&gt;&gt;&gt;account.
&gt;&gt;&gt;&gt;We would like to inform you, as per your complaint the
dispute has been
&gt;&gt;&gt;&gt;settled and the disputed amount and interest charges
amounting to
&gt;&gt;&gt;&gt;Rs.12, 802.65/- is refunded back to your credit card
account. The credit
&gt;&gt;&gt;&gt;of this amount is reflecting in the statement dated
February 25, 2009
&gt;&gt;&gt;&gt;which has been attached for your reference.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;We also wish to inform you that, as per information
provided by you we
&gt;&gt;&gt;&gt;had raised the dispute on the mentioned transaction of
Indian Railways
&gt;&gt;&gt;&gt;Catering made on November 07, 2008 of Rs.2, 106.24/-,
however the dispute
&gt;&gt;&gt;&gt;has been resolved in bank''s favor hence we request you
request you to
&gt;&gt;&gt;&gt;kindly liase with the merchant or lodge a police
complaint.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;Further, we have arranged to retrieve the documents
pertaining to the
&gt;&gt;&gt;&gt;dispute.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;For any further clarification, we kindly request you to
call us on our
&gt;&gt;&gt;&gt;24-Hour Customer Services helpline {[protected] (BSNL or
MTNL landlines)
&gt;&gt;&gt;&gt;/[protected]}.
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;We assure you our best of services.
&gt;&gt;&gt;&gt;Thanks &amp; Regards
&gt;&gt;&gt;&gt;Customer Service Desk
&gt;&gt;&gt;&gt;Axis Bank - Credit Card Center
&gt;&gt;&gt;&gt;CRCD 05
&gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;-----PURUSH HAKK &lt; [protected]@gmail.com &gt;
wrote: ----- &gt;&gt;&gt;&gt;
&gt;&gt;&gt;&gt;&gt;To: customer.[protected]@axisbank.com, [protected]@axisbank.com,
&gt;&gt;&gt;&gt;&gt; cc.[protected]@axisbank.com
&gt;&gt;&gt;&gt;&gt;From: PURUSH HAKK &lt; [protected]@gmail.com
&gt;
&gt;&gt;&gt;&gt;&gt;Date: 02/28/2009 05:48PM
&gt;&gt;&gt;&gt;&gt;Subject: Re: CR CARD [protected] PL GIVE ME THE
DETAILS OF THE
&gt;&gt;&gt;&gt;&gt;PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL
INTEREST
&gt;&gt;&gt;&gt;&gt;CHARGESYour AXIS Bank Credit Card Statement for the
Month of February,
&gt;&gt;&gt;&gt;&gt;2009
;Re: CR CARD [protected] PL GIVE ME THE DETAILS OF
THE PERSONS WHO ;HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST
CHARGES


--

Consequences : A COLLASSAL WASTE OF TIME, MENTAL AND PHYSICAL HARASSMENT

Want to contact anyone who will help


--


KULDEEP SINGH THIND; M.B.A., LL.B
1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E]
MUMBAI 400074
TEL 255 498 98
MOB [protected]
[protected]@gmail.com

CON CHARGES

I am working for a real estate company called Silverline Realty since July last year and our salary accounts are at AXIS BANK Cox Town branch.Up yo mid March I had no reason to complain, BUT on March 30
when I went to withdraw Rs.15000 from the ATM, I found that the funds were insufficient.I pulled out the mini statement and to my horror realised that the bank had KNOCKED OFF Rs, 3600 as CONSOLIDATED CHARGES AND RS.367 as Service Tax from my account.I rushed to the branch to enquie, met the manager, But she said she wasnt in a position to help me before First week of April

I reahed office and asked the other employees about their accounts and realised all of them had been fleeced .The company wrote to the bank and got a reply saying details will follow but we havent heards from them yet..Now the company is left with no choice but to close the account, but those o[censored]s who suffered losses are not compensated
.I am thinking of taking legal action

Here are details of correspondence we exchanged


----- Original Message ----- From: Coxtown.[protected]@axisbank.com To: Jagath Mohan Sent: Monday, April 06, 2009 6:06 PMSubject: Re: Consolidated Charges
Dear Sir, Thank you for writing to us. With regards to your query for the charges debited on 30.03.09 from 14 accounts we shall revert back to you shortly with the break up of the same.
Please feel free to contact us for any further assistance, and assuring you of our best services always.
Thanks and regards,


Operations Head,
Axis Bank Ltd
Coxtown Branch
Bangalore-560005
Tel No:[protected]/94
To: <coxtown.[protected]@axisbank.com>
From: "Jagath Mohan" <[protected]@silverlinerealty.com>
Date: 04/02/2009 06:43PM

Subject: Consolidated Charges

Dear Sir,

We would like to inform you that we have 14 nos salary account with your
bank (list attached) along with our company M/S.SILVERLINE REALTY PVT LTD.,
current account . To our surprise our staffs who have
the salary account with your bank found that your bank has charged
unauthorised exorbitant consolidated charges to these salary accounts around
last week of March 2009.

Kindly be noted that your bank has clearly informed and assured us while
opening the account that all the salary account will be zero balance
accounts, inspite of this commitment you have debited our salary accounts
with the head "Consolidated Charges".

We kindly request you to look into the matter on top priorty and reverse all
the charges immediately, if not we will be forced to close all the Salary
account along with our current account and Directors Priority banking
accounts with your Bank.

We expect your auction before 5th of this month as the salary payable is due
on that day, If we dont receive positive auction before 5th we have decided
not to credit the salary of our staff for the month of March 2009 in AXIS
BANK.


Best Regards,

JAGATH MOHAN
Manager - Finance

dear sir,
i have my s.b a/c no.[protected]in your bank as a salery a/c.inspite of this there is a deductions of rs-2000/-aproymatly from my salary account because of low balance.kindly let me know the reson of deductions.whish is unjust and arbitraly.it is there for reqested to revert this amount to we at earlist.
regards
dipendera gole
a/c no.[protected]
sir aab mai hindi me lik raha hu last year mere a/c se rs-3720/-bank ke marfat credit hua.jo ki muje lo ta diya gay .is ka bad rs-500/ (aproximatly) -balnce baca fir mere account se rs-2000/-credit hua jab mene a/c chake kiya to -860 ka balence batya.es bank me mane ek aur a/c open kiya jo ki salery a/c he. bank empoly na muj se kaha ki aap ko ek a/c. close karna padega .me ne kaha ki jo new account kula hi use closed kar duga unho ne jo last year credit hua us me se 3300/-rs (aproximatly)bapas aaya 500/-rs kaha ki aab bapas nahi aaya ga maina use salery a/c kar diya hi.es ke bad bhi mere 2000/-rs.(apro.)credit hua mr.nispak sir se discersion hua.es ke bad mai bhut bar bank gaya mujhe mr.nispak nahi mile aur unko maine phone se contect bhi kiya lakin mera mobil ko recived nahi karte hi aur bank maneger bhi sahi jawab dete hahi. bank se mera house bhut door hi plz sir aap se requst hi ki mera kata gaya ammout mere a/c.me debit kara ne ki kirpa kare.
date:[protected]
place:gwalior
mobil:[protected]
thanks,
regards,
dipendera gole
[protected]

If anybody on this forum really bother about consumer problem, i would like to submit that i have an axixs bank salary account in Krishna Nagar Branch and this is second time i got charge for " Un -reveled charges" when i call the branch head, i got a call back that these are mobile banking charges... BUT I HAVE NEVER OPT FOR MOBILE BANKING NOR I HAVE BEEN USING THE SAME.

After that there is no response of my calls to branch and many emails sent to OPERATION HEAD OF AXIS BANK branch manager. I try to contact customer support too by i got no response from them too.

This not only harassment, it a theft from my saving account, for which nobody like to address.

Following letter already given to Axis bank.
Dear Sir,

I the undersigned Sateesh M. Desai SB A/c. [protected] requesting you to pl. give me explanation for following transaction on

30th March 2009 Consolidated charges for A/c Rs. 1900 + 195.70 Ser. Charges. Over the phone you have said these are ECS charges but no one is charging for ECS transaction, pl. see your web site also mentioning nil charges for the same. My request is pl. reverse the transaction

As early as possible. If you want to levy the charges you could have informed me well in advanced so I might have shifted to other bank.

Pl. get me reply urgently.

Account statement

Statement Criteria

Account Id [protected] : SATEESH MARUTI DESAI

[protected]
Consolidated Charges for A/c
DR
1, 900.00
[protected]
Service Tax @10.30% on Charge
DR
195.7

Dear Sir
I have a credit card No [protected] issued by Axis Bank I disputed two transaction on the card which were the first two transactions for Rs 1430/ and 9600/ till march 09 the bank was unable to provide me the details of the transaction after following up with them on the phone and emails I did not get suitable reply and they kept asking me send the dispute form again and again, then after several months of follow up I visted the customer department personally who were also lost and had no clue to the matter, then after several visits they showed me a charge slip and told me that the transaction has been settled in the banks favour, when asked why I was not informed they said the same was delivered to you. I have never recieved any resolution and the bank is unable to provide any proof that I recieved it also they have no explaination as to why I never got a revert on mail or phone when I have been following up the dispute with them for several months.
Now they have delibertly delayed the dispute and accrued interest of Approximately 59700/ Approximately, they are ready to waive off the late fee charges of 5700/ but not the interest.

How do I get liable to pay the interest when the transaction is disputed, no resolution proof provided, and the card is blocked also the delay is totally from the bank's end.

I have been making timely payments for all the other transaction that I did on the card except the disputed transaction and a last transaction payment which I was instructed not to pay by a Customer Care Executive if I wanted the dispute to be resiolved, she said that only when you dont pay on time will the bank call you and you can then ask for the dispute resolution.

Also they put up a Bajaj Allianz Life insurance without the consent of the customer and do not remove it easily, they have waived it off or removed it now

Kindly help me from the suffering which this bank has thurst upon me for last one year, I am a resposible citizen with a good financial track record. In this matter I have initiated the follow up to settle the the dispute which the bank has delayed intentionally.As it is I am undergoing a lot of stress due to recession and the working condition of the PVT Sector employ in todays time, therefore request you to interviene and help to to settle the matter with Axis Bank and get the undue charges removed which have been levied on me

Regards
Amlan Sen
[protected]

IF any one is reviewing the site and posted complaints then please listen to this one, I hold a salary account n Axis bank Andheri branch, suddenly from no where on 30th March 2009, they deducted 1000/- Rs for no reason and the statements in it said "Consolidated Charges for Acc".
This is not only with my acc, but many salary accounts around.

When inquired with the branch they said its some mistake and they will refund it back in the account within a week starting from 6th April 2009, but nothing happened till now.

Some one should take some action in this matter.