Axis Bank — seeking refund for ecpp assistance service

Hello sir/mam,

Today in the afternoon, my axis bank credit card has been debited by rs.1699/- in lieu of 'ecpp assistance service' without my any prior permission. At this juncture it is pertinent to mention that i do not want to avail any of this services. Kindly cancel my services and generate the refund for the same at the earliest possible time. I am attaching herewith the message that i received from my bank. Please find the message attached:

Inr 1699 was spent on your credit card xx6935 on 14-jul-20 at ecpp assistance se. Avbl lmt:inr63608. Call [protected] (If in india) for dispute.

Card no - [protected]
Name - nitin k shah
Contact - [protected]

Kindly credit the same balance of rs. 1699/- back to my bank account. Do not place any calls for the same, as i might be misleaded by someone.

Thank-you
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Axis Bank customer support has been notified about the posted complaint.
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Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank
Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team
Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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