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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 151

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I
irfan1402
from Mumbai, Maharashtra
Aug 11, 2020
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Respected sir/madam,

To make payment of my referred credit card [protected] bill cheque of rs.155000/- bearing no.006449 dated 15th april 2020 drawn on kotak mahindra bank was dropped at axis bank's colaba branch cheq drop box.

However the cheque didn't get cleared from my account. I tried reaching to the customer care but due to lockdown i was unable to contact anybody.

On account of non clearance of cheque, i have been charged interest and penalty for no fault of mine. The cheque which was dropped is yet to be located and to be on safer side we have instructed our bank to stopped the clearance of the same. And issued a new cheque and cleared my outstanding you am check for your records i have always paid my dues on time and in full
As i write this email i have cleared all my outstanding and it stands nil and axis bank in these tough times with a genuine reason has charged me with ample amount of charges i have been pleading them and at last i have surrendered and paid but i would request everyone to avoid axis bank by all means as they are here just to stab customers
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2020
Axis Bank Customer Care's response
we have noted and request you to call on our phone Banking numbers [protected] / [protected] where you shall be assisted further in this regards.
Aug 22, 2020
Updated by irfan1402
I have called on numerous occasions and all they say is we will get back as soon as poosible and i do not trust the bank now
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    R
    Rskrishna
    Aug 11, 2020
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    My name is radha krishna, my account number: [protected]. My earlier balance was rs 775. After depositing 2000 it is showing rs 1275.in axis internet banking page showing 1500 is lien amount. It is not released ata all please sort it
    +3 photos
    Axis Bank customer support has been notified about the posted complaint.
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      J
      Jayashankar Al
      from Chennai, Tamil Nadu
      Aug 11, 2020
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      Hi, i am jayashankara a l. I have saving account in axis bank & when i checked my balance they have deducted 2743.50 rs (2325 + 418.50) on 09. Aug.2020 from my account written as consolidated charges. Like this last quarter also deducted. No proper response from customer service. How this amount being deducted?? Can you please help me to short out this matter??? Plz return me the whole amount 2743.50 rs (2325 + 418.50) without delay.
      Axis Bank customer support has been notified about the posted complaint.
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        P
        Pallavanj
        Aug 10, 2020
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        Address: No 18, Mahatma Gandhi Rd, Shastri Nagar, Adyar, Chennai, Tamil Nadu 600041, India

        Savings account closed in order to open nro account.
        But the amount in savings account is neither deposited in nro nor return back to us. It has been more than 90 days from the account has been closed. Trying to followup with the branch but no response.
        Branch, adyar, chennai, account xxxx3701 closed on 27 march 2020
        Manager who helped for closing account jesu esther rani

        We need the status of money from the saving account.
        Fyi, i am in united states during this account closure still in usa. I have contact with the branch until account closure after that no on responding.
        Axis Bank customer support has been notified about the posted complaint.
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          A
          Ameenudheen
          Aug 10, 2020
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          On july 4th, i deposited a 40000 rupees to my axis bank savings account. It got deducted with in a minute and my account is showing negative balance.
          I thought it may be any technical issues.
          The amount is not refunded till now.
          I registered a complaint in axis bank customer support, but it is not yet solved.
          Axis Bank customer support has been notified about the posted complaint.
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            S
            Suman Naroju
            from Hyderabad, Telangana
            Aug 10, 2020
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            Address: Hyderabad

            I hold a salary account in axis and since oct 2019, every month i could see 500 rupees is deducted as consolidated charges and additional gst of 90 rupees. But in july 2020, i could see 2000 rupees as consolidated charges and 360 rupess as gst charges. It was total 6500 rupees and respective gst amount has been deducted from my account.

            I would like to know the reason for the above charges made on my account.
            I have tried calling the[protected] and[protected]Paid customer care), but no one would lift these numbers and that too these are chargeable 1 rupee/min.
            Please resolve this and let me know the reason for this.
            Axis Bank customer support has been notified about the posted complaint.
            Aug 19, 2020
            Updated by Suman Naroju
            I would like to know the update on this.
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              S
              SanjayKhatri99
              Aug 10, 2020
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              Address: AXIS BANK LIMITED, MUMBAI
              Website: www.axisbank.com

              I was having credit card of your bank & was fully paid on
              [protected] rs. 70197.40 vide transaction no. :brn-pymt-card-[protected] but still i did not get any noc from the bank till now.
              Axis Bank customer support has been notified about the posted complaint.
              Aug 10, 2020
              Updated by SanjayKhatri99
              I am also awaiting clearance from Cibil Report as well.
              KIndly resolve at the earliest, as i am looking for a fresh Home loan.
              Please resolve asap as this is about 4 month old story.
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                N
                Namrata Pandya
                Aug 10, 2020
                Resolved
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                Resolved

                Axis bank cut rs.2500 from my account as a consolation charge kindly revert it
                Aug 8, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Regards, Team Axis Bank
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                  P
                  pratheevan
                  Aug 10, 2020
                  Resolved
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                  Resolved

                  Hi, My savings bank account [protected] is charged with the lien amount Rs.10386.74 as consolidated charges. I request you to pay this back as we are in a dire situation.
                  +1 photos
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Regards, Team Axis Bank
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                    K
                    Kuldeep chahal01
                    Aug 10, 2020
                    Resolved
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                    Resolved

                    Hi, I have saving account in axis bank & when i checked my balance they have deducted 1875 +337.50 rs from my account written as Consolidated Charges. plz help me to get my money back, these banks are deducting innocent peoples money from their accounts without telling customers.
                    +1 photos
                    Aug 17, 2020
                    Complaint marked as Resolved 
                    Nothing do and complaint resolved very funny I go on consumer court. If everything is chargeable then why they don't tell customer before opening account.
                    Axis Bank customer support has been notified about the posted complaint.
                    Aug 10, 2020
                    Updated by Kuldeep chahal01
                    Many time call buy no response
                    Aug 10, 2020
                    Updated by Kuldeep chahal01
                    They charge cash transaction charge even cash transaction fees also charge .
                    Aug 10, 2020
                    Updated by Kuldeep chahal01
                    1 transaction and two charges
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                      C
                      Chanbeni
                      Aug 10, 2020
                      Resolved
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                      Resolved

                      I dnt understand the consolidated charges being deducted from my axis asap ac.
                      Because i opened asap account to save money but i am getting charged every month under that heading with 18% gst again.
                      If its deducted for not maintaining minimum balance on asap account than why because asap account as far as we all know was a zero balance account.
                      I really want to know what this famous consolidated charges (For axisbank) is.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                        L
                        lleenniinn
                        from Chennai, Tamil Nadu
                        Aug 9, 2020
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                        I am not a happy cx.. Non of the representatives knows what happens they either want to finish of the chat or call.. You should train people on helping out cx.. I expect some professional representative to call me back..
                        Axis Bank customer support has been notified about the posted complaint.
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                          L
                          lleenniinn
                          from Chennai, Tamil Nadu
                          Aug 9, 2020
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                          I have been facing issues with the bank always deducting money grin my account and the agents on the puddings are not at all helpful.. Mine is a zero balance account and is there was a charge i would like to know the reason and when i am promised i would not be charged i believe them and then the next month there is a charge again.. I have no other option but to change my salary account to a some other banks which treats their customers with respect
                          Axis Bank customer support has been notified about the posted complaint.
                          Aug 09, 2020
                          Updated by lleenniinn
                          I would like to get the charges refunded or if would be a my bank...

                          Thanks..
                          A very frustrated Axis bank customer
                          Verified Support
                          Aug 10, 2020
                          Axis Bank Customer Care's response
                          Hi, we request you to share the registered contact number for further assistance. Regards, Team Axis Bank.
                          Aug 11, 2020
                          Updated by lleenniinn
                          [protected]
                          Aug 12, 2020
                          Updated by lleenniinn
                          I was actually expecting a call and got none...[protected]
                          I have all the chat an conversation from AXIS reps which proves they don't hesitate to make false promises.. And please be prepared I'm tagging all the chat and call recording to AXIS bank's social media pages I regret choosing your bank and thanks for the humiliation...
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                            S
                            Sandeep Chattopadhyay
                            Aug 9, 2020
                            Resolved
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                            Resolved

                            Address: Hyderabad

                            Hi, just now from my account axis bank deducted 11000/- rupees as a consolidated charge, i need help and return my money!
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            No communication from axis until now!
                            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                              V
                              Vikram@1996
                              Aug 9, 2020
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                              Address: 25/1,NOG5 , SSR PANKAJAM STREET ,MADEENA KINGS PARK KUMARAN COLONY , SALIGRAMMAM

                              Hello everyone,
                              Thanks axis bank for stealing my money in the name of consolidation charges.
                              I had 2 months delay in payment of my card interest, i got my salary so i deposited money to pay for the delay.
                              And you blood sucking banks cant even give a prior info before taking my money.
                              Rs 5900 was deducted for consolidation yesterday.
                              Is this a humane act from your side to deduct my money even during this torrid time.
                              Be happy with my money which you stole from me.
                              Axis Bank customer support has been notified about the posted complaint.
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                                A
                                anuhya akira
                                Aug 9, 2020
                                Resolved
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                                Resolved

                                Hi tdy suddenly my axis bank account deducted Rs 760 as consolidated charges and Rs 136 as gst total RS 896 deducted suddenly.. may I know y this time you charged this much amount suddenly.. I need an explanation nd I need my mny refund as early as possible
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                                  I
                                  from Bengaluru, Karnataka
                                  Aug 7, 2020
                                  Resolved
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                                  Resolved

                                  Address: 27C Bagmari lane, kankurgachi, Kolkata

                                  Axis bank has levied consolidated charges in my account for money withdraw, which they are not reverting even requesting multiple times.
                                  Account [protected].

                                  Several request were made to
                                  Sudeep chakraborty
                                  Branch head
                                  Axis bank limited, kankurgachi branch, p-35 cit road, scheme-vii (M)

                                  But sir is least bothered to even respond to the request.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi, for security and confidentiality purpose of the account, we request the account holder to approach us directly. We regret any inconvenience caused. Regards, Team Axis Bank.
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                                    V
                                    vickyncr
                                    Aug 7, 2020
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                                    Address: krishnagiri

                                    I am unable to register net banking as it shows invalid user credentials but my customer and phone number is correct and if i attempt for online payment its gets rejected and states that your mobile number is not registered. But actually it is registered.

                                    Please solve this issue
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 07, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                                    Aug 07, 2020
                                    Updated by vickyncr
                                    [protected] is the registered phone number
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                                      S
                                      Sreekanth Manchala
                                      Aug 6, 2020
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                                      Dear sir,

                                      I am not applied credit card with axis bank, but i found a credit card with my name while review of cibil. pls do the action immediately. I am unable to contact any customercare.

                                      Reg
                                      Sreekanth
                                      [protected]
                                      +1 photos
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        F
                                        fenil.chauhan9
                                        Aug 5, 2020
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                                        Hello Team,
                                        Greetings of the Day..!!

                                        We have taken home loan from you and our basic loan details are as under:

                                        Name of Applicant: Fenil Chauhan
                                        Name of Co-applicant: Anjali Chauhan
                                        Mobile Number: +91 [protected]
                                        Account Number: [protected]
                                        Home Loan Account number: PHR[protected]

                                        We have done all the necessary documentations regarding the subsidy after sanction of our loan, as per suggestion of your employee.

                                        Please do let us know if anything is still pending from our side in this regard. And if nothing is pending from our side, please do provide us the "Application ID" of our case so that we can track PMAY-Subsidy status online.

                                        I have visited multiple times with your loan department to know the status of my subsidy.
                                        But none of it is helping me, I need to know the application id of my subsidy so I can check the progress.
                                        I have already submitted all required documents before 9 months ago and still i did not get any information.
                                        Your CLSS department is not doing anything and I must transfer my loan to another bank and also inform all my family and friends to not go with axis bank as you are not able to help customers.

                                        When I visited the loan help center (Science city branch, Ahmedabad), they are not providing my application id for my subsidy and just told me that we don't have any idea where your application is, they called the CLSS department but still no one is able to give me an answer.

                                        During this covid 19 pandemic situation you have to help your customer, as a middle class man we are facing a very hard time.

                                        Kindly do the needful on priority.
                                        Axis Bank customer support has been notified about the posted complaint.
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