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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 151

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A
Ajith shetty Udupi
Aug 27, 2020
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Hello Sir/ Madam,
This is to bring into your notice that Axis Bank is charging additional amount of 2.95 for every UPI payments. Eg if I transfer 100 through Google pay, 102.95 will be deducted from my axis bank account. How can we make cashless India? A digital India?
Bank is sucking the blood of every poor Indians.. if we withdraw from ATM again ATM withdrawal charges are applied..
Please look into this issue.
Thank you in advance
Aug 6, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Hi, we request you to refer to the following link for more information around this: https://www.axisbank.com/docs/default-source/default-document-library/change-in-... Regards, Team Axis Bank
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    SPrafful
    Aug 26, 2020
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    Hi,
    I had a Salary account with them which was not being used for Salary Credit after 2017. I had an ECS which I stopped an year ago giving an Application to one of the branches due to the same reason that they were charging me for ECS and the negative balance was increasing.
    Even after stopping it, they are continuing to charge my account and the negative balance has gone too far.
    Since one year the account is not in use. I visited a local branch as I was concerned about the Negative balance even they could not help me out and told me that this is the policy of the bank to charge.
    There is no record of the amount they are charging in any of the statements.
    I want to close this account as I cannot withstand the fact that unnecessarily I am being charged with such huge amount.
    I did not expect Axis bank doing such things to their customers. Wont recommend this bank to anyone for sure
    Kindly help resolve the issue.
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 26, 2020
    Axis Bank Customer Care's response
    Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Aug 27, 2020
    Updated by SPrafful
    Is the contact number visible to everyone or is it private ?
    Aug 28, 2020
    Updated by SPrafful
    [protected] is my contact number
    Sep 03, 2020
    Updated by SPrafful
    Can I get an update on this as this is very unprofessional of not addressing my complaint at all.
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      A
      Aaditri
      Aug 26, 2020
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      Address: Rohtak

      Dear Sir,

      I was holding axis bank credit card but due to some financial crunches I was unable to clear pending dues.Now I have paid all dues to bank on 24.08.2020 but still I have not received NOC from Bank.

      Please look in to this matter and resolve the issue.

      Your cooperation will be highly appreciated.

      Regards

      Sushil Kumar Yadav
      Credit card No.[protected]
      Aug 12, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 27, 2020
      Axis Bank Customer Care's response
      Hi, we have noted and request you to call on our Phone Banking numbers [protected] / [protected] where you shall be assisted further in this matter to seek NOC. Regards, Team Axis Bank
      Sir,
      still i have not got any positive response from Axis bank for obtaining the NOC.
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        J
        j v bhatt
        from Jamnagar, Gujarat
        Aug 25, 2020
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        In my credit card statement on 05.05.2020 Chq return charges dr. Rs.481 GST Rs.81. On this day in my saving account opening balance is of Rs.32267.08. The chq. no.24601 of Rs.10407.61 is passed. After that the Balance is of Rs. 21860.08. So Why you have reversal the auto debit transaction without my request. This transaction done by your side. So you are not deny the reversal of charges of Rs.481 GST Rs.81. For your reference i have enclosed my Saving passbook statement and credit card statement.
        Axis Bank customer support has been notified about the posted complaint.
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          A
          Akhil Sunil Kumar
          Aug 23, 2020
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          They promised to give a flipkart gift voucher on getting an Flipkart Axis Bank credit card, but i never received any so even after 2 months, so called them up atleast 5 times till now, they just send me an invalid voucher which is not linked to my account, and not giving any support.
          Axis Bank customer support has been notified about the posted complaint.
          Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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            S
            Sandip Gaikar
            from Hāora, West Bengal
            Aug 23, 2020
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            I want to close my axis bank account as it's showing negative balance.
            While opening the account they were saying it's zero balance account and now its showing negative balance.
            Axis Bank customer support has been notified about the posted complaint.
            Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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              P
              Prosg
              from Kolkata, West Bengal
              Aug 23, 2020
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              Address: Mumbai

              Today morning i am on shock that axis bank suddenly deduted rs.1536 as consolidated charge from my current account. I have current account with the bank for last 3 years, they have worst service in our area, atm's are not working from last two months, is this practice of this bank to do such fraudulant activities to steal money from customers account without even asking and telling them about the charges. Pls look into the matter and help me overcome from this problem. My account name :homker decor & furniture, account types : current, account no. [protected]
              Aug 5, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 24, 2020
              Axis Bank Customer Care's response
              Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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                M
                meena456
                Aug 22, 2020
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                Address: Abhishek Apartment PLOT-729 FLAT NO- 2 FIRST FLOOR Sahid Nagar Bhubaneswar-751007

                To
                The manager
                Axis bank my zone credit card

                Madam/sir,
                I would like to intimate you that my axis bank credit card xxxxxxxxxxxx1418 has been successfully blocked. Dated 22.08.2020 after payment of outstanding dues rs 452.50. I don't need any credit card since i have retired from the service having no liability. I am not prepared to pay your annual charges rs 590/- you have deducted from my savings account without my consent and being a retired person surviving with pension cannot afford your charges. After blocking my card today the message i have received is pasted below.

                Your axis bank credit card xxxxxxxxxxxx1418 has been successfully blocked. The replacement request will be processed in 1 working day. Tncs app.

                With regards,
                Shyam sundar mohapatra
                Add-abhishek apartment, flat no-2 first floor sahid nagar bhubaneswar-751007
                Mob-[protected]
                Sb a/c no-[protected]
                Customer id[protected]
                Branch code-438
                Kalpana square
                Bhubaneswar, odisha
                Aug 7, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 24, 2020
                Axis Bank Customer Care's response
                Hi, we are open to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx to get more details on the referred topic. Regards, Team Axis Bank.
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                  S
                  Siddharth Dhingra
                  Aug 21, 2020
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                  This is to inform you that i am siddharth dhingra with my credit account no. Xxxx-xxxx-xxxx-0501 which is connected to your bank since 4 years through the company named tlc (Tech live connect) and i have been quite punctual regarding my emi's and other payments but in this pandemic i was forced to quit my ex company celebi airport ground handling services and since then i have been dealing with payment issues but now as i have joined the next company...
                  I am geared up to pay the rest amount now it would be great if you break that into certain installments or i can pay 30% of the total amount which is 75000 so that it becomes more convenient for me to pay or else if i go for the closure then what relaxation you can provide to me. Kindly cooperate with me so that our relation can continue on good note. Kindly revert me on the same.
                  Axis Bank customer support has been notified about the posted complaint.
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                    A
                    Antalya 07
                    Aug 21, 2020
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                    Address: Narain Plaza, Jawahar Rd, Chhatarpur, Madhya Pradesh 471001, India
                    Website: www.axisbank.com

                    We are trying to report someone who forged an official Axis Bank document and submitted as evidence in an ongoing court case in The Netherlands.

                    The Axis branch already confirmed that they did not issue the letter/document to him. They told us they were investigating it yet no one replies to our questions and no one is reachable at Axis Bank for weeks now.

                    It regards an highly illegal act yet we are being kept in the dark by Axis Bank.

                    We need an official document stating the forgery for our ongoing court case in The Netherlands. Is this so difficult to issue?

                    Please, it is very important to us. The culprit thinks we can not proof him wrong because it is an Indian document therefore hard to disprove from The Netherlands.
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      S
                      Sumit1995
                      Aug 21, 2020
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                      Hi,
                      I would like to inform you that axis bank lien rs 8500 (Appx.) from my axis bank savings account just because i couldn't make axis bank credit card payment on time and here is the reason for payment delay, i tried 2-3 to make credit card payment through phonepe but all the time it reflect the error that says "request declined from your bank, kindly contact to your bank". After that i got multiple call from axis bank in which they requested to make credit card payment as soon as i can and all the time i explained them that i tried to make credit card payment multiple times but it reflects the error related to the bank and then they said that "sir, don't worry we noticed your concern and so we are forwarding your concern to our seniors to get resolved so you can make your axis bank credit card payment". Then after few days i checked my axis bank savings account balance and then i shocked because axis bank lien some amount equal to my credit card billed amount.
                      After that i talked to axis bank executive over the phone and they said that it was all fault and they did not do anything with that.
                      Yesterday, i paid rs. 8500 to my axis bank credit card and today i called axis bank customer care to know about when my amount get released in my axis bank savings account and they said that the lien amount will get released on next month's second saturday.
                      So, this is something i need your help to resolve this issue by providing my amount from axis bank because that the only money i have to make my rent.

                      Kindly help with it as soon as possible.

                      Regards,
                      Sumit kumar gautam
                      +91 [protected]
                      Axis Bank customer support has been notified about the posted complaint.
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                        P
                        Pkb@
                        Aug 21, 2020
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                        Address: axis bank pimpri head branch

                        Offer axis bank job on basis of monster india at 6 augast 2020
                        they send me all ob details and application form (whatsapp number -[protected])

                        These people asked me to register with them for conducting the interview with axis bank with amount of rs.2550/- which i had paid on 8 augst 2020

                        They had arranged my telephonic interview with the hr person of axis bank(As they said) my telephonic interview got cleared and i received a call as well as a email from monster([protected]@[protected]@gmail.com)
                        ) and axis bank( rakesh mittal) for the selection and congratulation.

                        on 10 aug i pssed interview
                        TAKEN BY- ANKIT SIR[protected]
                        and that ask payment as follows

                        1-14, 500 RS
                        2-25, 000 RS
                        after that

                        i get call for from pimpri axis bank branch head office (rakesh mittal)f and ask ur selected for this job for this brance .ask visit branch and do joining process.
                        and say how to refund ur amount cash or google pay . and say selection is confirm ..but 1st done payment 35500 agreement

                        on 11 aug i done payment as 35000 rs

                        After rakesh mittal call for updation complet but 1 is necessary to payment show after that possible refund he say plz done payment 49500

                        (local branch visitation charge and hr commission) than i payment ==49500 rs ..

                        ALL PAYMENT ARE DONE ON

                        (HR RODASH KUMAR-[protected])MONSTER INDIA

                        and

                        paytm payment bank a/c name=monster india
                        no[protected]
                        ifsc code- PYTM0123456

                        after that also they say pay final payment 70000 rs for insurance purpose without that i cannot applicable for job in axis bank

                        but i cont able to done payment hence i say i don't want job please refund my amount and choose another candidate

                        but for REFUND purpose they say pay GST than we pay ur 1, 24, 000 rs. if not than wait for 45 days ...i don't have any option hence i ok with this ..

                        but on 12 Augast 2020 they again call me and say i will refund ur amount but not receive any amount is refunded BUT They stole my remaining balance 29000 rs from account


                        . hence i finally registered a complaint against monster india as well as axis bank also ...
                        i request u to take action against them which people are easily cheat with middle class people with use your company id and status .

                        if not possible than i will register police complaints also.

                        plz i request u

                        i can provide the caller number also as well as proof i[censored] necessary..
                        Axis Bank customer support has been notified about the posted complaint.
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                          K
                          Kalpesh Punekar
                          Aug 20, 2020
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                          Resolved

                          Address: Thane

                          Taken 1, 18000 for my credit card insted of 93000.

                          Wrong info frm customare care executive..

                          Given complaint of audio recording of customer care executive to thane police station.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 20, 2020
                          Axis Bank Customer Care's response
                          Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            sneha_porwal
                            Aug 20, 2020
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                            I have a salary account & i've been deducted with 500 inr + 90 inr (18% gst) as consolidated charges on aug 09, 2020. Please clear me with a valid on why 590 inr has been deducted as consolidated charges? And if it is unreasonably been deducted, i request for a full refund.
                            Axis Bank customer support has been notified about the posted complaint.
                            Valid reason*
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                              Sumit2311
                              Aug 20, 2020
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                              I am sumit, i had axis bank credit card and in year 2014, and i made settlement in rs. 19800. Now i applied for home loan, and my banker need no dues certificate from axis bank because it is showing up in cibil

                              When i ask axis bank escalation department they told me to clear my all dues than they will issue me n. D. C. Which is showing up as ~31000. I told them clearly that i had already settled this with bank but no resolution till date

                              Card no - [protected]
                              Axis Bank customer support has been notified about the posted complaint.
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                                J
                                joysingharoy
                                from Kotamangalam, Kerala
                                Aug 18, 2020
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                                I have purchased 2 samsung mobile on Amazon with 12 months EMI, Due to some reasons i cancelled one the mobile within 10 minute. But as contacted to amazon, the customer care executive told me that they refunded the money to the credit card. But when i checked my credit card statement i see that both of my payments has been converted to emi.
                                card number: [protected].
                                Mobile:-[protected]/[protected].
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Varsha Chore
                                  Aug 17, 2020
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                                  Address: Shivajinagar Police Line near Modern College

                                  Hello sir/mam,

                                  I am varsha chore, this is an urgent complaint regarding fraudulent transactions via on my axis bank credit card for total inr 57090/- on the 11th june 2020 around 1.12 pm. Criminal called me and said i am calling from axis bank by reason of doing activation of my credit card, taken my personal details like name address and dob etc and done 5 transaction on my credit card. The details of these transactions are as below-
                                  Bank name-axis bank.
                                  Credit card no.-4514-*-*-4232.
                                  S/n trans date trans time trans amount
                                  1. 11/06/20 1.12pm 20236/- trans anlysis
                                  2. 11/06/20 1.17pm 10118/- trans analysis
                                  3.11/06/20 1.13pm 20236/- trans analysis
                                  4.11/06/20 1.23pm 1500/- paytm wallet
                                  5.11/06/20 1.20pm 5000/-yes bank

                                  My credit card block automatically after suspicious 5th transaction. Its to late i have raised my complain to customer care and they ask me to go nearest branch and fill dispute form and submit.
                                  Accordingly i have done it in axis bank fc road branch pune and immediately approved nearest cyber crime police station shivajinagar.
                                  I submitted my written complaint which they ask me.

                                  I request you to kindly help me with this issue asap. Please help to get my refund for the said amount at the earliest.
                                  Thanks for co-operations in advance.

                                  Best regards,
                                  Varsha chore
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Sep 18, 2020
                                  Updated by Varsha Chore
                                  Dear sir / madam,

                                  Unfortunately till date I have not received any positive feedback in favour of me from bank.

                                  Awaiting your positive feedback on my complaint. Requesting you pls look into this matter seriously.
                                  I am very much disappointed from Axis Bank's approach towards my complaint. They have simply kept their hands up and said it's customer liability & responding negative feedback on my complaint. Same type of transaction done on someone customer of axis bank and he got positive response from your side. Anyway, this is for your information and if possible for improvement in your complaint resolving process and attitude towards customer complaints at your end.

                                  Thanks / Regards
                                  Varsha Chore
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                                    Tharun Nalajala
                                    Aug 15, 2020
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                                    Address: Goutham budda road, mangalagiri, Guntur dist., Andhrapradesh

                                    In my account showing balance as negative balance (Like ₹-3477). Please solve this problem as early as possible
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      rahulpundir
                                      from Mumbai, Maharashtra
                                      Aug 13, 2020
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                                      This is with reference to the transaction ambiguity in Axis bank limited,
                                      Actually we have done Two transaction done on08.07.2020 each of Rs 32011.
                                      These Transaction is of EMI.
                                      but still these transaction is add in my statement, then afterwards i have contacted to axis bank customer care, They said that your transaction is converted in to EMI on dated 24th july'2020.& you have to pay only Rs2300.88 .
                                      Now we have have paid Rs 2300.88 on dated 30.07.2020.

                                      But still we are getting voice call & reminders taht your overdue is pending and please pay to continue services.
                                      Also they have charged me late payment fee of Rs 700/- without intimation.
                                      How this type of activity done by Axis bank, This is very ridiculous.
                                      Kindly look in to the matter & provide my refund and also clarify the EMI of above said transaction.
                                      My last digit of Credit card xxxxxxxx9516

                                      Regards
                                      rahul Singh
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        honey_arpit
                                        Aug 13, 2020
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                                        Address: 60/2 bad sarafa main road .Indore

                                        I have replace my EDC machine from landline to GPRS machine, after exchange they gave me assurance that they will pick up my old machine and charges are not there for it
                                        After waiting for nearly 18 months no one has come to pick up machine and charges are debited from my account of both the machine regularly
                                        After a long complaining they took the machine but no charges took has been reversed till now, it's not my fault that they have not taken it
                                        Very fraud Bank axis is please ask higher authority to solve it, no one is listening in bank till now
                                        Axis Bank customer support has been notified about the posted complaint.
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