Submit a Complaint
Electronics & Appliances
Bajaj Electricals

Bajaj Electricals — Unfortunate decision to choose Bajaj Gyser

Address: Kolkata, West Bengal

Dear Sir / Madam, On 28.11.2009, I had purchased a Bajaj Gyser (Majesty 15L) since then problem starts, I have to change element every year and its cost involves is Rs.800/. Here the problem is not end here, recently I noticed that drops of water continuously coming out from the Gyser. I contacted your service centre on 22.07.14 (Call no.[protected] and Maa Sarada Electricals (Ph:[protected] assigned a mechanic and gave me a quotation Rs.2, 498/- suggesting replacement of some parts and he has taken from me Rs.350/- as inspection fee. Then, I contacted Maa Sarada Electricals and told them that I am not in a position to spend money now, I want to change those parts afterwards, you just change me the copper tank as because its guarantee expires Nov'14. Maa Sarada Electricals told me that they will talk with the Bajaj Company and inform me the decision. After 3/4 days they didn't reply, on my own interest, I contact them and they told me that they talked with the Company and only copper tank they will not replace, it is company's decision. I am surprised to notice that a renowned company like Bajaj how they refused to replace the parts of an appliances of their make which is within guarantee period. In near future I will not recommend any one to purchase the Bajaj product and suffer in the same way I am suffering. Kindly take necessary action on the same asap. Thanks & Regards, Partha Pratim Pal Mob: [protected]
Was this information helpful?
No (0)
Yes (0)
Bajaj Electricals customer support has been notified about the posted complaint.
 
8 Comments

Related Bajaj Electricals reviews

[Resolved]Bajaj Electricals - bajaj mixer grinder - under warranty - poor service by company[Resolved]Bajaj Electricals - Cooler issue[Resolved]Bajaj Electricals - Ceiling fan not working after purchasing of the 15 days[Resolved]Bajaj Electricals - Worst Fan- Regal Gold NXG Duck White 900mm CF[Resolved]Bajaj Electricals - Food Processor Mixi Defect
View all 1125 Bajaj Electricals Reviews

Comments

Dear Sir / Madam,

On last Thursday (06.08.2014) I had received a call from the Maa Sarada Enterprise and I have been told that my tank will be replaced and they would send the technician on the very next day. But till date no response has been received from their end and again they are lingering the issue.

Kindly take necessary action on the asap.


Thanks & Regards,
Partha Pratim Pal
Mob: [protected]
Reply
Well i would say you are lucky that they charged 800/- for the element, they charged me Rs1500/- for the same and gave me a hand written bill.

Nothing short of looting customer in all the wrong ways.
Reply
Today (11.02.2014) after waiting for 1 week I had given them a call again that had given me the assurance that the technician would visit on day after tomorrow. I am not understanding what the hell is happening. How come a service centre be so much casual.

Thanks,
Partha Pratim Pal
Mob: [protected]
Reply
Dear Partha Pratim Pal,

We have forwarded your complaint to the concern department and they will revert to you shortly.


Thanks and Regards,
Bajaj Electricals.
Reply
As requested please find the address given below.


Address:

N-1/164, B. P. Township, ANANYA Apartment, Flat-1, Kolkata-700094

Kindly fix the issue asap.
Reply
Two weeks back we had been given the assurance from Maa Sarada Electric that the tank will be replaced. But after waiting for two long weeks and continuously contacting the service centre finally the technician (M no.[protected]) came today i.e. 16th August'14 at around 6-30 PM. He changed the tank but introduced some new issues by breaking my main cover of the geyser. I repeatedly request him to refix the geyser, he told me that "my job is just to change the tank and refixing the geyser is not my job", you call someone to refix the geyser. Thay guy was busy in leaving rather than fixing the same. I told him that I have already paid Rs.350/- as service charge why shall I pay again. Before changing the tank the geyser was OK excepting leakage problem and we used the same on regular basis. Once the technician left I tried to contact M/s Maa Sarada Electric, but they had switched of their mobile

This is the picture of your service agent. Again, I realize that I have made a blunder mistake to choose a Bajaj product. In near future I will not recommend anyone to purchase Baja product.

Customers please think twice to purchase any Bajaj product.
Reply
Dear Sir / Madam,

Even after continuous follow no action has been taken to fix the issue. I am surprised to see how come a company like Bajaj Electricals is having a casual and horrible customer care service.

Thanks & Regards,
Partha Pratim Pal
Mob: [protected]
Reply
Dear Customer,

We trust your issue has been resolved.


Thanks and Regards.
Bajaj Electricals.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Electricals
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    1125
    Pending
    0
    Resolved
    442
    View all 1125 Bajaj Electricals reviews & complaints
    Bajaj Electricals Phone
    +91 22 2204 3733
    +91 22 4128 0000
    +91 22 2204 3780
    Bajaj Electricals Address
    51, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400023
    View all Bajaj Electricals contact information