Bajaj Electricals Complaints & Reviews

HI i purchased one BAJAJ GLACIER DC 2016 AIR COOLER in snapdeal order no [protected] suborder no [protected] on 24 mar 2015, INVOICE NUMBER IS SA8B93/14-15/508 Seller is shiva electronics, nagpur, maharashtra. now its not functioning may be some problem in fan, so plz accept my complaint resolve this soon, thank you

I bought a sandwich maker (Bajaj Majesty Snack Master Super Delux) on april 10 and it was damaged when it was shipped. I immediately called customer care on april 10 and they asked me to send a written email with photo of the damaged piece. I immediately sent them a email about this. I have been trying to reach the customer care in Mumbai and everytime someone picks up the call and they raise different complaints which is not acted upon. I would have called them atleast 15 times and they do not give a proper response. Its nearly a month now and i have not used the sandwich maker and still waiting for replacement. They do not have a proper process of following up with the customer and each time I have to make STD calls to get answers from them. I would like to get my sandwich maker replaced immediately or get my money back.

I purchased a fan of captioned model from Glow Fast Electronics Pvt. Ltd., Sahibabad on 05/10/2014 vide Bill No. 2990. I am not at all satisfied with the quality of product I've got from Bajaj. This fan is giving problem from the day one, its making alot of noise. Immediately I logged a complaint vide no. 6807072. After lodging complaint the technician visited us after 7-8 days and resolved the problem by putting some oil in it. Since it was not used much immediate after the purchase/installation as it was off season and when we've again started using it again the same problem started. Again a complaint was lodged vide complaint no. 6864701 dt. 30/04/15 (approx.). Against this complaint the technician visited on us after 2 days and left within few mins. stating that I've to catch train hence cannot attend the complaint. The problem remained unattended. One more thing I would like to mention here that the person came was very much smelling when he removed his shoes to enter in, his socks were smelling badly. We had to move out leaving all doors and windows open for few mins. to get the environment refreshed. After waiting for someone to attend our problem when no one turned up, I again called the customer care to report this incidence and re-logged the complaint vide complaint no. 6864749 today. This time the technician came within few hours but the resolution he give to the problem is, took little bit of cooking oil from our kitchen and put few drops in the fan. Its very surprising that a technician is not carrying any machine oil or grease. Will the refined oil not damage the product. It is requested to get it replaced. In case my problem is not sorted out urgently, I'll be forced to move to the consumer court at your risk and cost. Also will escalate this issue publically so that other innocent people be saved to get harrassed like i have been. If anyone wants can talk to me over phone @ [protected] (Dhirendra Singh)

My bajaj iron is defective. This iron is guarantee period. First service complain in customer care 4th April and 4th April to 4th may 3-4 day re complain. My complain no is 6681428. Do not any customer service / service engineer to contact me and no service my bajaj iron.

Dear sir this is to bring under the notice that i have given my induction to Gorakhpur service center 10 days back but today i have visited the service center but dint response properly i have requested please give my induction back i dont mine if it is not repaired but they told they kept at their house and today it will diliver but still i am waiting please look into this matter Thanks Regards ATUL MALL [protected]

Bought this water heater a year back, on 4-Mar-2014 and immediately after its installation, we had to replace its thermostat. After that, the appliance went out of order numerous times and no proper reasons were given to us. In one year, we ended up calling the service personnel numerous times to service this faulty piece [on an average per month, called them at least once]. Now, after 30th March-2015, it stopped working and no one is helping us to get it back functioning again. A complaint was registered around 31st March-2015 and the complaint number given to us was[protected]. A technician came in and noted that the thermostat failed again and he promised that he would return with the new thermostat the next day. No one came for nearly 2 days and after we called them back, got to know that thermostat was not in stock. Today is 25th March-2015 and we are having a water heater that does not, work hanging on the wall!!! Having a one year baby at home, we end up heating water through kitchen to bath room for her all the time. This is getting difficult now. The callous attitude shown by Bajaj, in not expediting the resolution to my problem is frustrating and makes us feel that we never should have opted for a Bajaj product. For the mental agony that we are going through now, I want a monetary compensation of rupees 50, 000 and a brand new water heater be installed at Bajaj’s cost, taking back this faulty one. Please act, fast and I need resolution in next 3 days. Please note that I have given one more complaint today morning and its number is 6805680!!!

Dear sir / madam
I am a dealer my name is soheb ali my shop name is dymond electric. .
A u clump missing on bajaj tez farata fan. I already complaint three times and write on a letter head but no replay. . .


Dymond elecrtic
Soheb ali
[protected]

I thought for new water heaters, installation will be done free of cost. But to my surprise when I called customer care they are saying it will be charged 350 rupees. I bought the water heater from Mahendra Appliances, Chicket Bangalore. Model is Bajaj Majesty 25L water heater.

This to bring to your notice that i have bought Bajaj Air Cooler 2000 Model on 7th April 2015 in Sathya Electronics Namakkal.A Branded Show Room. The Air Cooler Which i bought is working just like a fan and no cooling has been came and enquired next day regarding this to the showroom manager and he diverted to Bajaj customer care and said the showroom and the deler is not responsible for this. I called to Bajaj Service customer care on 9th april 2015. still now they were not response to the complaint.The complaint ID no is:6715637.kindly take necessary action.

This mail is with reference to complaint number 6680077 . We had purchased Induction cooker from Hyper City - Viviana Mall, Thane around a one an d half month back. During the course of its normal usage I started observing that the plastic body besides the induction plate deformed and buckled at all four sides . We approached hyper city with the machine on Thursday 2nd April 2015. On 3rd April 2015 we were informed by the hyper city customer service that we have to pay an amount of Rs. 750 for the body damage . As per them this information was given t them by Bajaj Technician, after inspection of the machine . They informed that the said damage is not covered under warranty which is not at all acceptable . This particular machines body has not got damage because of any accidental fall or any impact or tampering . This has got damaged during its normal course of operation which one can make out by looking at the uniformity of the damage on all its four sides . We tried contacting Bajaj Customer Service Manager Mr. Amit on [protected] . This particular person was just giving promises of getting back to me which he never really did . Later he even stopped attending my call . Messages sent to him were also ignored . I request you to please get involved in this matter and resolve this without impacting customer satisfaction . Let me highlight that I am totally dependant on this induction cooker as it is my only mode of cooking . Anticipating your immediate action and reply .

TO THE RESPONSIBLE, ITS A GREAT SHAME TO DRAFT A COMPLAINT LETTER AGAINST BAJAJ ELECTRICALS .I HAD PURCHASED A BAJAJ COOLEST PC 2005 MODEL, IT WAS WORKING WELL ALL THESE DAYS, BUT SUDDENLY THE MOTOR GOT COMPLAINT. I HAD ENQUIRED WITH THE SERVICE CENTRE IN COCHIN (SMART ELECTRICAL SERVICE), THEY INFORMED US THEY WILL DELIVER THE MOTOR AS SOON AS POSSIBLE, BUT STILL NO REPLY. WHEN I CONTACTED THE SERVICE PERSON MR. RAJESH HE REPLIED TO ME" WE ARE ALSO WORKING IN THE SAME HEAT SO WHAT ABOUT U ".SUCH AN IDIOTIC REPLY I GET IT FROM HIM.WHY SHOULD I PAY MY MONEY FOR BAJAJ PRODUCTS WHAT SHOULD I DO, WHY DO COMPANY MANUFACTURING SUCH CHEAP PRODUCTS WHEN THEY CANT OFFER A GOOD CUSTOMER SUPPORT. NEED A QUICK ACTION. JITHIN JOY [protected]

Bajaj Geyser purchased a year before to our company is found with water leakage. This issue is reported several times to a service person by name Ibrahim (Ph.: [protected]) & it is observed that he is not attending our concern & rectifying the issue. He is providing some or the other issue & just avoiding our complaint. We request your support to kindly check & rectify the problem.

Complaint No[protected] /[protected] Model - Morphy Richards 20MWG microwave oven Issue : Microwave oven not working at all Case Details : I had bought this product ob 15 Feb 2014, initial 6 months was fine and working properly . Six months later i start getting this issue, it was not heating up at all . I called for customer care and the service man came and painted the oven from inside and it worked fine for next 6 months . Now on 12th March 2015 it gave me the same problem again, i called the customer care and made a complaint . The service man came and checked and said it has to be replaced ..., as i have the warranty. He took some pictures of my oven and warranty card and bill and said he will let me know soon. Later his senior person calls me and says that even though i have 2 yrs warranty, the oven CANNOT be REPAIR or REPLACED and suggest to buy a new one . This kind of service is very poor and so i want help in getting my Oven replaced . Kindly help !!!

I had ordered a mixer grinder from shop.bajaj electricals.com. The order number is BELB0113698. The product was delivered 2 days later and it was defective. It just didn't come on. Then the entire traumatic experience started. The customer service referred me to the service centre and the service centre referred me back to the call centre saying that they do not cater to online purchases. And this after ordering it from Bajaj's own shopping site. The site mentions easy returns but it has been everything but easy. It seems that no one wants to help after taking my money and dumping me with a useless product. Please let me know how to get this sorted out and get an exchange or a refund. The complaint number is[protected]

Hi Team, This is regarding complaint numbers 6215052, 6257434, 6455659, 6515200 This is going since 2 months and it's still not resolved. I bought this product from flipkart. my parents are calling you everyday and getting harassed by your service. They have already visited service center quite many time, but its not helping. Please consider this as escalation. expecting better service from your end. Let me know if you are unable to resolve this and I need to seek help of consumer court. Thanks, Sumant Mob - [protected]

I have purchased AQUA UVX Water Purifier(WPX7) from Kohinoor on 21/11/2014.The aquaguard is not working and I have raised a complaint with Bajaj Customer Care. The customer care agent have raised a complaint and given me the complaint number as 6448463. After two days I got the message that the complaint of 6448463 is resolved and nobody came to repair the Water Purifier. Today again I called Bajaj Customer Care and teamare saying that they have again raised a new complaint against the request and given me new complainnumber 6462349. I really dont understan d when nobody came to repair the Water Purifier the complaint is getting automatically closed. Please request your help on this and help me to resolve this issue on top priority

I had a problem in Bajaj Microwoven since 4 months, I had complained Bajaj Toll free No 3 times, they had send a technician but they do not have any knowledge about Microwoven, also that model PCB board are not available in Bajaj Stores, I had a good faith about Bajaj, for that every Bajaj Items, I like to purchased it, but I am really tired about their services and all, Lastly I ask the Bajaj Call centre, whether they can repaired my Microwoven or I want to throw it in Dustpin or scrap the item, When Bajaj launched the product in the market, they should think that service should be and spare parts should be available in the Bajaj centre all the time, Please help me, what to do for that ?

I am Dr.PremChand. I bought a bajaj oil filled radiator model no. PX 155 RH9 from snapdeal. It was delivered on 1st December 2014. I used it for two weeks but then it malfunction. It started leaking oil. I turned it off and called the customer care no. but no one was picking up the call. I even tried to call the service center and customer care many times a day but it was of no use, no one was answering my calls. I even filed a complaint on their website and my complaint no. is 5139930. The radiator has two year warranty. I want my radiator replaced/repaired as soon as possible. But I can't contact the company. They are not providing the services. I have bits bill. And papers. My email address is [protected]@gmail.

Bajaj Electricals, This is my second mail to you and previous mail was sent on 12th February morning 9AM. Why you are not responding to the customer query, who believed the purchasing of your product through online. On 3-2-2015, I have ordered and paid (through online) for BAJAJ MAJESTY OTG 3500 oven (My product reference no: 1313187 and Docket no:[protected]. Before ordering I have checked my pin code (524002) and it showed that it is possible to deliver to my area. Today 10th day but I didn't received the product yet to my address. In the order status mentioning that the product has been reached to Nellore but it is not delivered due to "OUT OF PINCODE AREA". I dont what may be reason. I had called customer care in same day (12th Feb 2015) afternoon regarding this problem and they said they are going to intimate the concerned authority for delivering the product. What is the purpose of emailing to [protected]@bajajelectricals.com? Atleast you should respond the customers query with satisfaction know. I called the GATI courriers regarding my complaint (Complaint no:[protected]. The Nellore GATI courrier Mr. srinivas, was contacted by me times regarding shipment, but he didnt respond properly till today[protected]. Because of this my works will be postponed unnecessarily. Even the bajaj electricals also didnt bothered about the customer satisfaction in respect of prompt delivery. Please do the needful without delay. I'm postponing my other sort of travelling because of this issue. K. DEVI SANKAR, Assistant Professor, Department of Anatomy, Narayana Medical College, Chinthareddy Palem, Nellore, Andhra Pradesh 524 002 India Mobile: +91-[protected]

sir i have placed order of chopper(oder no is BELB0312575). i submitted R's 1650 through debit card on 27. 12 .14. they on calling reported me that the product is out of stock . i asked them to refund the money but inspite of my hard efforts i am still unable get the refund . please help me to get my money back