Bajaj Electricals Complaints & Reviews

Hi Bajaj, This is to inform you that my bajaj cooler is not working properly. I have raised complaints 4 times but seems like the problem is coming again and again. Earlier, the water inlet was leeking, then after few days the motor got down and it was replaced and soon after 4 - 5 days it went down again. It was fixed and soon after that it went down and now it is not at all working Seems like a defective piece sold to me...I have again registered a complaint in customer service but nobody bothered to visit and fix it. I have lost all the summer time without using it. I have filed several complaints but nobody is ready to listen. This is the worst customer service experience I have ever had. I would not recommend Bajaj Products to any one. Now I request you to refund my money as I am not goind to tolerate all the pain me and my family had. Already a lot of time is wasted and there is no use of this non-working cooler. Hope to see a positive response Model number: DC 2015, Purchased on April 2013 One of My Complaint number: 2979262

After Warranty period, I have given my Bajaj Kettle 1.7 Ltr (Water Hitter) to Jay Services, Curry Road, Mumbai -12 for repair in the month of Apr 13 and the charges of Rs.350/- charged by them but after 01 month the product was not working. Again I given the same product to Jay Services for repair on 16 Aug 13 and they charged Rs.350/-.

After repair, I received the product with in one week but after one day product was not working. I again gone to Jay Service centre and submit the same product to them for repair my Service Request ID No. 2337 dated 24 Aug 13, they told me that they will give my product to me with in two days but till to date (17 Sep 13), i have not received my product and not any call from Jay Services.

The way they repairing the product is very poor show and unnecessarily harassment to their customers, who believe in the brand name of Bajaj.

After Warranty period, I have given my Bajaj Kettle 1.7 Ltr (Water Hitter) to Jay Services (Authorised service centre) , Curry Road Mumbai -12 for repair in the month of Apr 13 and the charges of Rs.350/- charged by them but after 01 month the product was not working.

Again I have given the same product to Jay Services for repair on 16 Aug 13 and they charged Rs.350/-. After repair, I received the product with in one week but after one day product was not working. I again gone to Jay Service centre and submit the same product to them for repair my Service Request ID No. 2337 dated 24 Aug 13, they told me that they will give my product to me with in two days but till to date (17 Sep 13), i have not received my product and not any call from Jay Services.

The way they repairing the product is very poor show and unnecessarily harassment to their customers, who believe in the brand name of Bajaj.

FROM; KUNENDU KUMAR S/O OM PRAKASH SINGH ,ADDRESS-C/O -BRAJESH KUMAR ROUSHAN ,Q.NO16,ROAD NO-20 ,GARDANI BAGH ANISHABAD PATNA Respected sir I had bought a bike from honda pvt. ltd.During purchaging of bike dealer had provided wrong information .now dealer is not providing service.the detail of bike ; name of bike HONDA STUNNER PGM- FI ,COLOUR -RED ,REG. NO.-BR01AZ3238,REG. DATE-29 NOV 2010,CHASIS NO-ME4JC406KA8004466, ENGINE NO-JC40E7004488 ,DATE OE MANUFACTURE-10/2010 ,FUEL- PETROL. This bike is deliver by -PAHADIYA COMMERCIAL LTD. KANKARBAG ROAD ,PATNA-800020. SO , I request you to provide me service

Sir, i purchased a Bajaj Pedestral fan in the month of April 2012 on two year guarantee. Since June of this year, it started creating lot of troubles.I took it to the nearby service station where I was told that the motor of the fan is not working and it will take some days to get it repaired.I was handed over the fan only after 5 days in that peak Summer time.Though it was working at that time, it again became non functional the next month only. This time I called the Customer care directly. The Engineer on visit to my home after inspection told that the motor of the fan is not working and asked me to take to the service station only. Sir, It is beyond imagination that a fan who is new and is still in the guarantee period becomes defunct every next month.I have purchased it for my comfort. But rather it has become a menace. I want the replacement of the fan with a new one for its dis satisfactory services.Kindly redress my grievance at the appropriate forum and oblige. With reg, Himanshu An aggrieved customer

i have purchase bajaj celling fan from GOLDEN ELECTRICALS, BRAHMPURI CHOWK, DANDIA BAZAR, VADODARA. HE TOLLED ME FOR ANY SERVICE CONTACT TO TOLL FREE NO. GIVEN ON BILL. SO I CALL TO TOLL FREE NO. AND REGISTER MY COMP. ON 9.8.2013 AND MY COMP. NO. IS 2483918. AFTER SOME DAYS ONE PERSON FROM
Bajaj Electricals Service Centre Baroda
Address :
Gf/3, Hiravanti Chamber, Near Arya Kanya Vidhyalaya, Karelibage
City : Baroda
Gujarat, India.
Pincode : 390018.
MISSED CALL ME FOR SEVICE. AFTER FEW DAY MESSAGE FROM [protected] LIKE. PL CALL ME. SO I CALL TO THIS NO AND HE SPEAKS BAD WORD AND THREATEN TO ME.
STILL NOT GIVING SERVICE TO ME.

Dear Sir/Madam
I have purchased Bajaj Majesty Induction Cooker icx7 on 11/11/2012 (Sr No M200 ICX7 [protected]) with one year warranty.In July 13, 2013 I have file complaint with Bajaj Electrical service centre Pune (Complaint No:[protected] as cooker stopped working. I have been following up with service centre for last one month rigorously but no service executive turned up yet. Even he once come on 17th July to our home without intimation to us and closed the complaint stating"customer not at home". The follow up process is really frustrating as customer care executive keep on giving false promises. Please help.

I purchased gas stove from "Shree Pamecha, Goregaon, west"...
When I purchased the gas stove, button of the burner was too tight....but shopkeeper said that as gas stove is new, after fews days it will become loose and work properly..
But after 2-3 days one burner of the stove stopped working. then after one month other 2 burners also stopped working.
We had complained in the shop several times. Whenever we call the shopkeeper, he has told us that he will send the mechanic but no one has came till now.
Bajaj toll free number is also out of order.
The bharat gas mechanic has visited our home just 2 days back...he said that there is a leakage in all three inside buttons of the gas stove...
So we just request you to kindly look into the matter and take prompt action as soon as possible...

Hello Sir/Madam,
The Product - Bajaj Air Cooler, Product Name : COOLEST TC2010 ,Invoice No.: 2606623,Order Date:[protected]:13:05,Reference No.: F[protected],Ordered through Snapdeal.
Within 2 months of purchase of the product, Fan motor is not working. I called the local BAJAJ Air cooler service center and gave the complaint. I am not getting proper response from them regarding the motor replacement. Take necessary action soon.
Awaiting for a favorable response.
Thanks
Anandasayee

Hi

My Induction Cooker (Above mentioned model) was not working properly since 28th July. On 29th entire day I tried to connect with Bajaj customer Care @[protected]/[protected] but the call never got connected. Mailed them on 30th and within 20 mins they reverted. Mr. Premananda Bahadur of Lokenath Enterprise came at around 3pm on Saturday to service the Induction cooker. At that point of time the IC was working perfectly but we have had experience that after working for some time it again starts defaulting and goes back to 100C. He suggested that the Main PCB needs repair and did so and charged 750 including service charge.
He used one of the saucepan which i use regularly to check. After working he shared his numbers and left in a hurry.
When I was about to use the IC again after he left, there was a scratch within the main heating circle which was not there earlier(photos attached). Also when I thought of checking the IC again it started defaulting. The problem which I had still persists.
I called him up and he said if I want someone to check the same then have to wait till Monday.
I called Lokenath Enterprise, the person who recd the call was Mr. Sahu (he refused to give me his full name) and after sharing my concern started giving baseless remarks which is just not acceptable. He was extremely rude.
Since no one was trying to help and as usual the above mentioned customer care numbers could not be connected, I wrote my concern to Bajaj. Till now several mails (unable to attach the mails as it is in PDF format) have been shared but no one has bothered to revert.
Never thought a brand like Bajaj would do something like this.
I sincerely request you to pls look in to the matter.

i have raised my complaint on July 8, 2013, regarding a Bajaj ceiling fan model no:- Spectrum 01. and complain no is 2883135. The fan was purchase on Feb, 2013 from csd canteen Jaipur. but i haven't received any revert on it.... even no body is able to give reply of my emails too.
please check the issue and resolve it as soon as possible.
Here i am pasting an email copy to consideration of you.

Mr. Prabhas,
Please get it resolve and confirm closure status.
Naval

From: Bajaj Electricals Web Response [mailto:[protected]@bajajelectricalsshop.com]
Sent: 11 July 2013 17:08
To: Customer Care; Malav Naval
Subject: Fans Enquiry from Bajaj Electricals Website

Name :
Adarsh Singh
Address :
60 A Gopal Nagar Kanpur
City :
Kanpur
Pin Code :
208011
State :
Uttar Pradesh
Telephone :
[protected]
Mobile :
[protected]
Email :
adarsh.[protected]@yahoo.com
Product :
spectrum 01
Customer Complaint Number (If Any) :
2883135
Contactiing Regarding :
service center ne fan ko defective ka tag lagakar kar replace karne ki baat kahi hai. but maine fan jaipur (raj). se purchase kiya tha 1 feb 2013 ko. ab mai replace ke liye waha nahi ja sakta ab kya ho sakta hai. plz reply me.

another email to "[protected]@yahoo.co.in"
dear sir,

maine bajaj ceiling fan spectrum 01 1feb2013 me jaipur (raj). se purchase kiya tha. sir last june 13 se isme problem hai.
complain no- 2883135
ko dekhne aaye technician ne ise defective ka tag laga kar replace karne ki baat kahi hai. but mai jaipur change karne nahi ja sakta. to ab mai kya karu ?
kripya aap ise yahi kanpur me replace karwa dijiye.
thank u.

Below is the mail I sent to [protected]@bajajelectricals.com

Kindly check I have added a new pain to this list in bold:

Hello

I called up yesterday for my previous complaint and let Mr Vijay know about the pain we are going through. He promised to help.
What we have gone through is a long story and I am sure you would be looking into this and hence due to cooperative nature of Mr Vijay I would wait for one more day to write my complete story of what my family has went through.

Our problems start from Service Request Id: 2227363.
Current request no is : 2771439, which was attended by some guy . He is still on the run after doing a faulty repair which blow away my costly shower panel. I have called him a minimum 100 times and he does respond to calls. Last time he responded to me 8th July and said he would on 9th and as always I came from office early but he didnt turned up, his phone being switched off, later he turned it on , I called him 7 times, never picked up, 2 sms, not replied.

I think Bajaj is one of the oldest and most trusted companies, every household calls it "Humara bajaj" because of some reason!

The losses that I have incurred till now is : Blown up pipe of 90 rs after first repair[protected] + unjustified coil charges of 900/- which he took from me though that blew because of faulty repair (2227363: he put up a 15 L combistat in 25 L geyser which led to explosion and threatened lives of my family,especially my wife being pregnant, she delivered baby next day - not because of this, just telling how dangerous it was) + approx 5000/- shower panel, pipe of which bursted with a bang due to second fauly repair (2771439: he again put in a 15 L combistat in my 25 L geyser).

Hoping that Bajaj as true industry giant would come forward and admit its mistake and rectify all its errors in workmanship and losses that i made.

10 th July:
1. Didnt received any call/reply for the mail I sent.
2. Contacted Tejus from a different number : He picked in one go, he assured me in every way possible that he will come by 6 today. He told me the combistat have the sticker of 25 L. I told him that it should better be 25 L as I have complained about all these wrongdoings to Bajajelectricals.
3. 7:30 in thevening...Tejus does not appears. I call and he replies that he will be there in 20 mins. assured I didnt call him upto 8:30. Then I called him twice no reply.
4: Its 9:13 now. Called him 15 - 20 times. No replies.
5: 9:30: Phone is switched off. Trust me it happens almost daily for last 10 days.

Its really a time to wake up now!!

Thanks and a loyal customer(till now)
Aditya Porwal



----Relogging the complaint as no action taken still.
----Request to Team bajaj: Please dont post a message that you will look into it , until you are sure that you are going to look into it, otherwise 5-7 days are wasted straightaway.

There cannot be any company with such a poor quality range of products like Bajaj Electricals. I have bought Bajaj Gas geysers and food processor. Both are repaired multiple times but they are still not working properly. Moreover I am calling Bajaj Electricals customer care and their line is always busy.
I urge to all of the consumers to dump the bajaj products and increase the awareness among people. I am completely frustrated!

Vyankatesh Suryawanshi.

Below is the mail I sent to [protected]@bajajelectricals.com

Kindly check I have added a new pain to this list in bold:

Hello

I called up yesterday for my previous complaint and let Mr Vijay know about the pain we are going through. He promised to help.
What we have gone through is a long story and I am sure you would be looking into this and hence due to cooperative nature of Mr Vijay I would wait for one more day to write my complete story of what my family has went through.

Our problems start from Service Request Id: 2227363.
Current request no is : 2771439, which was attended by some guy called "Tejus". He is still on the run after doing a faulty repair which blow away my costly shower panel. I have called him a minimum 100 times and he does respond to calls. Last time he responded to me 8th July and said he would on 9th and as always I came from office early but he didnt turned up, his phone being switched off, later he turned it on , I called him 7 times, never picked up, 2 sms, not replied.

I think Bajaj is one of the oldest and most trusted companies, every household calls it "Humara bajaj" because of some reason!

The losses that I have incurred till now is : Blown up pipe of 90 rs after first repair[protected] + unjustified coil charges of 900/- which Tejus took from me though that blew because of faulty repair (2227363: Vinay put up a 15 L combistat in 25 L geyser which led to explosion and threatened lives of my family,especially my wife being pregnant, she delivered baby next day - not because of this, just telling how dangerous it was) + approx 5000/- shower panel, pipe of which bursted with a bang due to second fauly repair (2771439: he again put in a 15 L combistat in my 25 L geyser).

Hoping that Bajaj as true industry giant would come forward and admit its mistake and rectify all its errors in workmanship and losses that i made.

10 th July:
1. Didnt received any call/reply for the mail I sent.
2. Contacted Tejus from a different number : He picked in one go, he assured me in every way possible that he will come by 6 today. He told me the combistat have the sticker of 25 L. I told him that it should better be 25 L as I have complained about all these wrongdoings to Bajajelectricals.
3. 7:30 in thevening...Tejus does not appears. I call and he replies that he will be there in 20 mins. assured I didnt call him upto 8:30. Then I called him twice no reply.
4: Its 9:13 now. Called him 15 - 20 times. No replies.
5: 9:30: Phone is switched off. Trust me it happens almost daily for last 10 days.

Its really a time to wake up now!!

Thanks and a loyal customer(till now)
Aditya Porwal
[protected].

I have buy bajaj majesty icx 8 ,(D1001C[protected]) on[protected] and within 4 to 5 month induction cooker stop working when I visited the shop from where I have buyer . shopkeeper assured me it will get repaired with a week but till now I didn't got my induction repaired .
I hope after submitting this complain I will help to get my repaired induction cooker as soon as possible thank you.

i have purchase bajaj induction cooker from homelink that is Bajaj Popular Induction Cooker it has very poor service and when i call them they will not respond me they also charge me more then the product cost and additional service cost but by the name of the service there is nothing.

the sales person name is the panwar.

my name is ashok patidar / [protected]

Dear sir/mam bajaj table fan model no-ELEGANCE ET 02 TF in waranty period but bajaj service centre ko bar bar call karne ke bad bhi centre service deneko tayar nahi kabhi kahate hai ki part nahi hai to kabhi kahate hai ki product out of waranty hai mere pass bill ki invice bhi hai please kuch help kijiye ----TRIMURTI MUSIC CENTRE POHEGAON [protected]

we bye one iron details above ...its is leaking badly when u r using or if we keep on table...
purchases time ..i request tht sales person tht pls check and giv it to me !!
but he said ..no pls use if any problem , come back to shop we will replace or repair it.
same process we do last day.. now they r saying tht go to home wth ths product call service person and tell them !!!
manager r very arrogant and badly beaver person!! he treat us like we r beggar !!
pls helpfull
shop is ARCEE kharghar
shop num [protected],[protected]

I bought new BAJAJ COOLEST ROOM COOLER(Model Num DC 2015) on April 13 2013 but on 22 th May 2013 it is not working .
I made several calls to bajaj customer care , registered complaint(Complaint no. 2660454) also but no proper action is taken yet.
Once bajaj executive visited home but after that no response from there side .
They are neither responding properly nor replacing the product .
Kindly do the needful asap.
Regards,
Deepak gupta
lucknow
[protected]
[protected]@ymail.com

TO ,
THE CONSUMER COURT
DELHI
SUBJECT: REGARDING NOT REPLACING MX2 BAJAJ COMPANYAND NO REPLY ABOUT OUR COMPLAIN FROM BAJAJ SERVICE CENTER.
SIR,
I M.Z.BHUTTO ,F-427,Gali no. 11,Bhagirathi vihar Delhi-110094 buy a iron model no.MX2 make Bajaj company on dated 27/08/2011 from1853,Bhagirath palace Chandni chowk Delhi110006.now my iron is not working i complained 2 times but still they are saying i will solve the problem my complain no.in service center is 2389331.45 days before from Hitech service center person mobile no is [protected] ,[protected] told me within 2 days i will solved your problem but still they cannot solve my problem.iron is under 2 years guarantee period.before this complained i called him many times since last 20 days.please solve my problem and help me.just I talk to hitech service center person mr.sanjeev and mr.Abhishek he promised me I will send you mechanic within 2 days but still they do not come any person and no reply.
Therefore I requesting to you please help me for replacing this iron or solve my problem.
Thanking you
M.Z.BHUTTO.