Bajaj Finance — foreclosure charges on personal loan

His is balaji mupparaju, i had availed personal loan from bajaj fiance vide lan no. 400spl34941988 for rs. 749, 232.00 during february, 2017.

Before i apply for loan, i have received mail dt. 08/02/2017 from ms. Soundarya nagari, asst manager, bizz for bajaj finserv, phone no : [protected] and she confirmed below sanction terms.

"personal line eligibility : rs.749232/-
Offering rate of interest : 12.50%
Processing fee : 1.5 %
Line charges on total line amount is : rs. 1999/-
Part payment charges : nill
Pre-closer charges : will be waved off
Financial fitness report : 1499/-

No documentation required for the process of loan. Only mail conformation from your official mail id."

Later i have negotiated on processing fee to decrease the same to 1% and she promised for the same and she confirmed that foreclosure charges will be waived.

I have availed loan based on mail confirmation from your employee as i can foresee that i can close my loan with in a year or two.

From last 4 days i am requesting your call center team and wecare team for waiver and they are not responding positively. They are least bothered on commitment given to customer. They communicate like "currently as per bajaj finance policy foreclosure charges are applicable and we are not able to waive the same".

If you company is not able to waive foreclosure charges, how your employees are communicating to the customers that charges will be waived?

I request to look into the matter and waive foreclosure charges applicable to subject loan account at the earliest. For every day passing i am liable to pay interest, you people can understand the issue.