[Resolved] Bajaj Finance — incorrect information

A

archu0503

from Pune, Maharashtra

Address:

Bangalore, Karnataka, 560066

Date of incident: 5-sep
Loan number: 404sal45211573

For the above loan the nach mandate was rejected due to signature mismatch. I got a call from customer representative informing that they would come and collect the cheque and signature from nach mandate, i waited for 5 days and called customer care today (5-sep). They asked me to visit the branch to submit the cheque and nach mandate. The closest branch was marathahalli as confirmed by the customer care executive. I visited the branch and found that it was not operational. I called customer care immediately and the security person spoke to the rep and informed that there are no employees in the branch. The closest branch to me is 10-12 km away. I'm not able to visit the branch on weekdays.

I want a person to come and collect the cheque and nach mandate from me. Request my issue to be resolved.

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Aug 5, 2021

Complaint marked as Resolved

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Comments

M

Manachari

from Tumkur, Karnataka

Dear Sir.. Please find my mobile mi as fallow.. [protected], kindly register the same..

Reply

A

AjayJai

from Bengaluru, Karnataka

Hello Team,

The Number which is there in Bajaj, I had lost So I wanted to update my New Mobile Number i.e. [protected]

And I wanted to know about EMI details as well, Please reach out to me on the above mentioned number.

Regards,
Ajay

Reply

Bajaj Finserv Customer Care

from Nagpur, Maharashtra

Hi, we request you to share your registered details to assist you further

Reply

archu0503's [Complaint's author] reply, Sep 14, 2017

Date of incident: 5-sep
Loan number: 404sal45211573

For the above loan the nach mandate was rejected due to signature mismatch. I got a call from customer representative informing that they would come and collect the cheque and signature from nach mandate, i waited for 5 days and called customer care today (5-sep). They asked me to visit the branch to submit the cheque and nach mandate. The closest branch was marathahalli as confirmed by the customer care executive. I visited the branch and found that it was not operational. I called customer care immediately and the security person spoke to the rep and informed that there are no employees in the branch. The closest branch to me is 10-12 km away. I'm not able to visit the branch on weekdays.

I want a person to come and collect the cheque and nach mandate from me. Request my issue to be resolved.

Waiting for your reply on the above query

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