| Address: Kolkata, West Bengal, 700029 |
I, akash mukherjee from kolkata, had taken a personal loan of 1 lac from bajaj finserve in december 2017. Till the month of may i had been paying my emi on time (2nd of each month). Due to sudden health problems resulting in inability to work, i have not been able to pay my emi on time since june. I paid the emi of june on 20th june, the emi of july on 17th of july and the emi of august on 1st sep with imposed bounce charges and penalty. Although i have been delaying to clear my monthly installments for the last few months, i am still doing my best to clear my emis.
Now that i have exhausted all my sources from which i had been borrowing money to pay off the emis, i have not been able to pay september's emi yet. On 28th of september the recovery agent showed up and told me that he will collect the full amount by 2nd oct, so i will anyhow have to arrange the money by the given time. I told him vividly that i have not been able to earn any money for the last few months, my health is declining, i barely have any money to feed myself and my old mother who is a cancer patient. He left my premises saying he will bring his manager on the next visit.
Now today, 2nd oct, he showed up with a bunch of ladies who were acting like goons, with the sole intention of humiliating us. They kept on abusing me the whole time, kept on calling me a conman, cheat, etc. They were constantly asking me to pay them last month's emi or they will drag me out of my house and take me to some office for a 'treatment'. They even stared accusing me for verbally abusing them even though i said something non-abusive in english out of frustration which clearly went over their head. They were trying to trick me into being violent to them so that they can put criminal charges on me. They were constantly provoking me and every time i tried to tell them about their unlawful act, they called me a psycho.
Later when we called up the nearest bajaj finserve office, the manager handed the phone to another lady and she started abusing me and my mother on the phone. She said that they are not afraid of police and she said i am fortunate that she had not come to my place along with the others, otherwise she would have beaten me and my mother with shoes. She wanted me to take me to their office so that they can beat me up. I have the entire calling recording (Conversation in bengali) which i am going to attach with this complaint.
I have already lodged a police complaint but i don't know what to do next. I am worried about my mother as she is being harassed and abused like this. I have asked for more time so that i can arrange the amount. I don't have any intention of defaulting my loan. I am still trying my best.
I am waiting on my health to improve a bit so that i can go out for work and become financially capable to paying my emis on time.
Bajaj finserve perosnal loan no : 410pst59858992
Emi : 4646
Bajaj Finserv customer support has been notified about the posted complaint.