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Bangalore Water Supply & Sewerage Board [BWSSB] Complaints & Reviews

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Updated: Jul 18, 2025

Complaints 3385

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223

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Bad 😕 It seems that Bangalore Water Supply & Sewerage Board [BWSSB] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: #79, 3rd cross, syndicate bank colony, Near Banerghatta road, Arekere, Behind Kotak Bank, 560076

Consumer no - S[protected]
Bill Date payable 29/5/2019 amount is Rs.2110 & previous month bill was Rs.2448
These bills are too high for only 4 persons using water in total.
Bill amount for month of march was payable on 29/03/2019 for the amount of Rs.931/- for 6 persons.
Previous bill was Rs.444/- (payment due date - 01/03/2019) - Amount Rs.444/- for 6 persons.
Previous bill was Rs.444/- (payment due date...

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I used the website https://www.bwssb.gov.in/login in quick pay mode to make the below payment of my outstanding bill for bangalore water supply and sewage board.
I made a payment of rs. 6685.69 through google pay. (See attachment). My rr number is e-224737 (See attachment). This transaction was successful in google pay and the amount also got debited. However, your website showed that the transaction has failed with no proper details (See attachment).

It has been a rather frustrating experience for 3 days to see that the amount is clearly debited from my account but your website still shows that the transaction didn't go through.

Please process this transaction or refund my amount at the earliest.

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Address: No. 87, First Floor, 2nd Cross, 2 Main, Jyothinagar, Chandra Layout, Bangalore, Karnataka, 560072

The sanitary main line of our road has been blocked, we are suffering from the pungent smell, request you to take necessary action to clear the blockage. We have called bwssb office once but they have not sent any assistance. Our house chamber is cleaned and the blockage is in the main chamber. Since it is raining nowadays, hope the excess do not come out, please take immediate measures

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O

Omprakash_T

from Bengaluru, Karnataka

May 27, 2019

Past 4 days we were not getting water
RR no W 215068/NL 61- 220
Address
252, 17Main
4th block Nandii
Request you to please look into it, thanks

Regards,
Omprakash . T

J

joyce maben

from Bengaluru, Karnataka

May 28, 2019

My house is the only house on the street which does not receive the cauvery water supply . please check ASAP if there is any blockage in the line. My tanants are threatening to vacate as there is no supply and they have to buy tankers.
address:#9, 5th Main Road, Vinayakanagar, Murgeshpalya, Bangalore560017

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Sewage chamber on 6th main aecs - 'b' block, singasandra – 560 068 (Ward no. 191) was overflowing since 7-5-19, which was reported and cleaning machine was dispatched twice by the ae, the latest being 16-5-19. The problem stands unresolved and has escalated to other chambers up this road overflowing since yesterday night. The field staff are unable to resolve this due to lack of machinery like jetpump etc... We were told by the ae. Please take action to solve this immediately. Thank you.

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N

nalinishekar

from Bengaluru, Karnataka

May 21, 2019

I am a resident of 5th block Koramangala.
Landmark back side of Anand sweets shop, near band box laundry
The manhole is over flowing since yesterday that is from 4th May. Please do the needful as early as possible. It's really been very difficult especially kids and elders to step out of houses.
Thank you

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Address: 3/9 SARAKEE KERE, J.P NAGAR, 560078

With reference to the above i am syed resident of j. P nagar 5th phase kapila road for the past 15 days facing severer sanitation blockage problem i have visted bwssb kanthanur office and reg my compliant on 5th may 2019 at 9 am and on the ward office also and even visited and lodge 5 to 6 complaint in the reg book
As the mansoon approching fast a great misery in waiting god help us and save us and even in telephonic contact to the van members not anwering or contacting us in this regards and in goodhope that the concern authority look in to the matter and solve the issue

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P

Parsons corporate Solutions

from Bengaluru, Karnataka

May 16, 2019

Dear Sir,

I here by sindu wanted to know what is the arrears put in my bill
My RR no. is SW121208. we are paying bill ontime could you please clarify on this.

Parsons corporate Solutions's reply, May 8, 2019

I here by sindu wanted to know what is the arrears put in my bill
My RR no. is SW121208. we are paying bill ontime could you please clarify on this.

E

Energie046

from Gulbarga, Karnataka

May 21, 2019

Location: Reliaable woods layout, Haraluru road, Kudlu Bangalore 560068
Exact street. 5th cross

Problem: the transfer is overflowing and is stinking very badly. This causing mosquito breeding and we are unable to walk in the roads. This causing concerns related to health and sanity in our layout. Please do the needful.

main drainage blockage and mixing with drinking water - Comment #3438164 - Image #0

S

Sarver786

from Kankon, Goa

May 22, 2019

No water supply since last 08 days at 2nd cross, chhinnapa lay out, kavalbyrasander, Bangalore

Sarver786's reply, May 17, 2019

No water supply since 08 days, at 2nd cross chhinnapa lay out, kavalbyrasander

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Address: Srinivagulu, Bangalore, Karnataka, 560047

Have registered a complaint on 5th may.. Complaint no:[protected] for koramangala 5th to 8th block area. After repeated calls to the driver anjaniah ([protected]) who has been just making false promises that he will come for past 2 days. Even a visit to the bwssb office has not been of any use. It's been more than a week we have been running around for this issue., but no solution has come through only the condition of the sewerage drain is getting worst with the filthy water getting mixed with the drinking water.

Kindly look into the same at the earliest

Regards
Nandakumar
[protected]

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S

sciongokul

from Mumbai, Maharashtra

May 21, 2019

Our apartment consisting of 14 houses only, Customer number SE210451
has not been receiving regular supply of Cauvery water for some time now.
We regularly pay the bill every month. Lack of any supply is forcing us to purchase water.
Kindly assess the problem and provide atleast some water supply to mitigate the problem.

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Address: Muslim colony, Kuppan compound Street, D.J.HALLI,, 560045

Hi BWSSB WORKERS,

Shame on you within a Radius of 600 meters from Pulikeshnagar water Tank office No water supply since 3 months,

I request to all the High Post officers to take immediate action on the workers and line man for not opening the water Wall on Regular bases,

If they are working only for getting salary on time, Please remove them from the Job,

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L

Lini Jose

from Mumbai, Maharashtra

May 16, 2019

Step motherly treatment for the residents of HBR Layout, 1st stage 2nd Block. Although we fall into the bracket of BDA, Cauvery water was supplied on Mon/ Wed / Fri has been stopped. We understand at summers it is a challenge however we have not been supplied water for the last 12 days.

Is BWSSB favouring water tankers make a fast buck.

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Address: Bangalore, Karnataka, 560043

Meter no: e-126178 - aee - east 1

The meter reader sri ram, ably supported by his superiors is indulging in classifying non domestic bills as domestic bills.in 3rd cross and 2nd cross hrbr layout, there are n number of commercial buildings which are charged on domestic tariff. There is a huge revenue loss to bwssb, nonetheless the staff at ground levels are getting properly rewarded by the commercial building owners. Whether bwssb will form a squad to do through checking and plug the revenue loss?

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H

Hlv Grand Inn

from Mysore, Karnataka

May 15, 2019

Sanitary blockage this area

complaint against meter reader sri ram and aee daval - aee - east 1, hrbr layout - Comment #3433512 - Image #0

S

SYED ABDUL QADIR

from Mumbai, Maharashtra

May 16, 2019

In Kanakanagar 6th A cross Bangalore32 the drainage pipeline is leaking.

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Address: 3rd Cross krishnanagar Devasandra main road k r puram, Bangalore, Karnataka, 560036

One old cmc borewell in the end of rhe street. Currently this borewell is abondanded by bwssb. Some individuals in the are use their influence and put pipeline for separately and used by selectively and made money from it. Local water man bwssb also taking commission from them. This is comming under basawanapura and devasamdra service station. The location is very near to the bwssb service station. Bwssb notbothet about. The same street one or two suffering with acute water shortage. Pl do the needful and give connection to everybody and everybody gain from this govt borewell.

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K

kgks60

from Bengaluru, Karnataka

May 16, 2019

There is no water supply to my house for the last two months. But the billman comes every month and fictitiously enters as 1000 litres consumption while the meter reading is same and not moved at all. Water supply is normal in many of my neighboring house. Water supply to my house needs to be restored immediately.

kgks60's reply, May 10, 2019

I have lodged complaint through online, complaint number BWSSB-2019-05-02-47098

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Address: Puttenahalli lake road, Nataraja Layout, Santrupthi Nagar, JP Nagar 7th Phase, Arekere, Bengaluru, Karnataka 560076, 560076

Place : puttenahalli lake road, nataraja layout, santrupthi nagar, jp nagar 7th phase, arekere, bengaluru, karnataka 560076.

The sewer main line is clogged, resulting in gutter water overflowing from 3 man holes man holes on this lake road. Many big vehicles including numerous water tankers use this road, a part of this road inundated with sewer water. This is going for a very long time & it is worse whenever it rains. Please attend to this perennial problem asap.

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S

Suresh. Ramaiah.

from Bengaluru, Karnataka

May 8, 2019

Manhole is over flowing at 3 rd cross, SRINIVASANAGAR, Pattegarapalya, Bang- 72(Mudalpalaya Division). 4 days over no response after phone/ whatsapp complaints. Pl spare the residents from filthy Smell.

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Address: #18, 6th cross srighanda nagar, boda bande anjaneya temple road, 560091

Hi, i reside in sunkandkatte, srighandhanagar 6th cross boda bande anjaneya temple road.. Line man from water board opens road valves for every road except as our road people dont give him extra money... He purposefully won't turn we call him 100 times he tells tomorrow morning 6am and again in morning till 8am we wait he won't we call up every half an hour he say he is busy he has meeting and he won't open valve we are really out of our mind. We dont get resolution we will take this compliant higher level of escalation

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Dear sir,
Please be informed that i, jebakumar israel residing at 6th cross, chinnapanahalli, bangalore-560037 have already registered multiple complaints about water theft in our street, where two or three residents owning multiple residences have monopolised the kaveri water supply by taking two connections fitted with pumps and have stopped water supply to other residents by installing a separate valve on the main supply line into our street.
Your's sincerely,
Jebakumar israel

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T

Thanday

from Bengaluru, Karnataka

May 8, 2019

Sir, there is an illegal borewell digging in progress. On Stephens road opposite to KEB office. Please ensure compliance immediately.. This digging of the illegal borewell is affecting the adjoining buildings

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Address: 71,1st main,3rd cross,Vinayaka layout, 560094

Dear sir, inspite of repeated complaints no action from your side, water left is not equitably distributed, people in lower gradient are getting all the water you are leaving, we a set of 20 houses are left high and dry bwssb engineers have not heard of valves and it a pathetic condition for such a big organisation, while we are suffering for their ineptitude behaviour.. Please address this issue..

May 04, 2019

Updated by Dr.seema Dear sir, today Bwssb engineer had come with Valveman inspected all our houses during water supply and witnessed unequal distribution of water and also no water reaching us 20 houses in 3 Rd cross Vinayaka layout bhoopasandra..he has promised to visit on Monday 6 th may and inspect valve ..to find solution..we are hopeful for a solution..

May 14, 2019

Updated by Dr.seema The engineer is telling he has inspected the valve and everything is ok!! ONLY problem is we are seeing no improvement..but as end-users and people who are paying for their careless behaviour WE and OUR opinion does not matter..please help resolve this issue...

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S

subbannagrama

from Bengaluru, Karnataka

May 8, 2019

We are facing a problem for a long time. People from BWSSB, KENGERI have come so many times, without any permanent solution. We have given compliments many times without any solution. Please look into the matter immediately.

vinayaka layout 3rd cross bhoopasandra politics in water supply - Comment #3427702 - Image #0

vinayaka layout 3rd cross bhoopasandra politics in water supply - Comment #3427702 - Image #1

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Address: 1st main,3rd cross,Vinayaka layout, 560094

We are a set of 20-30 families not receiving any water but getting bills for no fault of ours, concerned authorities are turning a blind eye to our problem, we are receiving no water only bills and are forced to buy unhygienic borewell water which is not potable or usable, due to slope and gradient water is flowing towards lower areas and authorities and higher ups are doing politics of our misery instead of putting a valve, no reply or action even for written complaints,

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S

Shivaranjani S

from Bengaluru, Karnataka

May 8, 2019

Sir/Madam,

We are facing issue in regards to open gutter is over flowing next to the house in the residential area. It's been 6th months since gutter is filled with bacterias, harazards germs. We are facing major health issues kids and pregnant ladies are facing health issues. Kindly help..

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This complaint is with the subject of failure of water supply. The supply of water here is very disappointing. Usually water is supplied every alternate day. But since few weeks its been a case that the water is not supplied for weeks together.
Another problem faced is if the regular water fails to get supplied we used government borewells as an alternative. But those lines are also disconnected permanently. We are striving through those issues since months. I request you sir/madam to please meet our request as soon as possible.

Thank you.

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Address: No. E5, 'Keshav', 3rd Cross, Krishnam Raju Layout, Doresanipalya, 4th Phase JP Nagar, Bengaluru 560076., Bangalore, Karnataka, 560076

RR No. S-523039

My address needs a small correction.
Kindly correct my address as follows:

No. E5, 'Keshav', 3rd Cross, Krishnam Raju Layout, Doresanipalya,
4th Phase JP Nagar, Bengaluru 560076.

I need to use BWSSB Utility bill as a tool to correct my other addresses. My next billing cycle will be on 3rd and request you to make this small correction and help me.

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H

H s shashikumar

from Bengaluru, Karnataka

Jul 21, 2022

RR NO W[protected]
W-103402/H56-228

My address needs a small correction.
kindly correct my address as follows:-

NO. 9, " T U S H T I ", FIRST MAIN ROAD, 5TH CROSS, PRASHANTH NAGAR,
BENGALURU560-079
M N0: [protected]

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Address: Munivenkatapa layout lingarajapuram bengalore, 560048

I am resident of lingarajapuram from past 3 months public borewell has failed and no efforts are made to either repair it or get new borewell digging, BWSSB 24/7 telephone numbers will never work,
Further no BWSSB officer is checking the logged compaints and no actions are taken to resolve the water problem in my area, Kaveri water is given near to nil,
only 2 days in 1 week water comes that to some people use pumpsets near main road, to suck water as a result water that reaches our homes are very very less and not enough .
Please fix the borewell problem asap.

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Address: 1st main,3rd cross,Vinayaka layout, 560094

Dear sir, supply to water to our layout by bwssb is not equitable distribution, taking into consideration slope and distance from main pipe, valves have been put hapazardly to help some apartment complexes and punish honest taxpayers, we are a lane of 13 houses who are not getting any water from 2 years no amount of complaints is producing any results we are spending thousands to buy water while people down our lane do not know of any water problem.. Please grant us justice.

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Address: Johnson Market, Bangalore, Karnataka, 560025

Place : Johnson Market, Richmond town

I have made multiple complaint regarding insufficient water supply in my area.

Complaint# :
BWSSB[protected]

Water supply starts at 5AM in our area till 9AM. From past 2weeks, we have been receiving water only for 1hour and that too with very low pressure. BWSSB has not taken this issue seriously. There is no proper channel to address the issue.

Request you to do the needful immediately as we are facing lot of difficulties to manage with very less water resource.

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Address: 333 DURGA 19th Cross, BEML Layout Basveshwaranagar, 560079

Dear sir,
Our bore-well is not working since last one and half year as two more buildings have come out on both sides and they have gone with deeper bore-wells. However, i am being charged towards the bore-well which is not being used. I would request you to remove this excess bill amount.

Copy of the bill attached for all the details

Thanks and regards/prakash nayak [protected]

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Parimal Tewari

from Agra, Uttar Pradesh

Apr 29, 2019

Hi Team,
I am a resident of hsr layout Sector 3 Bengaluru and I am facing shortage of water here since last 10 days. Water supply is gone for 2-3 days consecutively which is hampering my daily work. Kindly do the needful asap. As of today dated 21st April also there is no water supply here.

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