| Address: Gaya, Bihar, 824211 |
My sister has applied new atm card in bank of india sherghati branch and received the same. On 06th february, 2019 she has received the fraudulent call from [protected], the person is saying that he is employee of bank of india and she have to activate my atm card, the said person also confirmed her first 4 digit and last 4 digit of atm card no. Further he explained her the procedure for activation of her card. She has followed what he said in that time, after that her account debited rs. 1500/- and 400/- respectively (Total rs. 1900/-), the said person assure her that this is the procedure and her account will be credited soon, after that she has called him again but number from where she got the call told her that wrong no.in this regards she had made inquiry in my bank, the bank employee refused to help her, he refused her by saying that it is her mistake bank cant do anything in this matter. The bank passbook and text message shown that the amount credited to mobile wallet pvt ltd. It means that the money is credited in somewhere account/ wallet. The bank can easily recognized him, by making inquiry in which account money has been credited, but bank refused to do any help for her.
I am complaining here because i want the justice in this matter. You are therefore humbly requested to do the needful at your earliest. I am herewith attaching necessary document for the action, further details if any required will be send you.
Thanking you.
Mohammed ehtesham ([protected])
Email - [protected]@gmail.com
Bank Of India customer support has been notified about the posted complaint.
Account no.-[protected]
ATM code- ATM cash 90371 BOI sanwer road indore, i am govt.employee, i don't receive cash but cash was debate from my account at 6 feb.time 01.40 hrs., my account detail are provide above, amount debited is 5000+5000=10000 rupies kindly think about it .. Thank you