| Address: Darbhanga, Bihar, 846004 |
Date september 24, 2017
From : syed tanwirul hasan & sajda khatoon,
Account # [protected]
Branch name laheriasarai.
To,
The branch manager,
Bank of india, abhinandan market, laheria sarai branch,
Ifsc code bkid0004850, darbhanga, bihar, pin-846001
Subject: rectification request ref. Mismatch in name and account number
Dear sir (S),
I am here to bring into your notice that on account of typing and/or clerical error crept in, following five& neft transfers & have till date not been effected in my account no. [protected], in the name of
1. Syed tanwirul hassan 2. Mrs. Sajda khatoon
With bank of india, darbhanga branch, ifsc code bkid0004850.
On repeated self verbal verification now it appears that i have wrongly applied repeatedly account number of bank of india as [protected].
Whereas my correct account number with bank of india stands as [protected].
Hence above are the facts and clear case for mismatch which need to rectified ref. Following five details of transactions, vide my account number i. E. [protected], with your branch.
Above please may kindly be noted and to request you to recall below five transactions and credit in my account with yourselves:
Transaction amount ref. Vide statement.
Date debited
26/05/2017 5000.00 neft_out:punbh[protected] …..[protected]
22/03/2017 1000.00 neft_out:punbh[protected] …..[protected]
21/09/2016 1000.00 neft_out:punbh[protected] …..[protected]
14/09/2016 1000.00 neft_out:punbh[protected] …..[protected]
29/08/2016 5000.00 neft_out:punbh[protected] …..[protected]
Having perusal of above details, it appears that my mistake in typing my account number i. E...[protected] where as my correct account number with bank of india is.[protected].
So above five transactions was the case of mismatch hence till today it has never been credited in my account with above stated branch details bank of india.
I have a question here to myself as to how the amount transferred vides my account no. [protected] from your branch to my account with bank of india, remain unresolved since august 2016 and learned personnel at bank of india failed to follow the transactions vide established procedures of banking norms leading to customer’s satisfaction.
I am here to request you to kindly direct bank of india, ifsc code bkid0004850, (Laheriasarai, darbhanga) ref. Account number [protected] to return the above five transactions to the remitter and amount transferred by bank of india may kindly be credited in my account number [protected] with your branch.
I have written a similar request and/or complain earlier too and even i got a reply from rtgs &neft reonciliation cell, first floor, pnb house mumbai 400001, who has also directed as under :
“ you are requested to check at your end, if there is any mismatch in name and account number, please return the transaction to the remitter ……”
Since amount been debited from my account with your branch (Punjab national bank) and it has not been credited in beneficiary account (Bank of india - self account here) then it should have been return to the remitter, but bank of india has preferred to keep mum over the subject and kept the amount of customer in suspense or other account instead of remitting back, its all a case of non follow up of procedures by bank of india, which need to be highlighted here.
I am attaching here the copy of the mail from rtgs & neft reconcilition cell for your ready reference and mailing this application even to bank of india for their ready reference.
Finally i am humbly to request you to kindly consider my this application and expedite the long pending issues ref. My account and my money and send an official request from yourselves to bank of india to remit back the non credited amount instantly so it all been credited to my bank account with your branch (Punjab national bank).
Thanking you and awaiting your positive and quick action.
Your truely
(Syed tanwirual hasan & sajda khatoon)
Account number: [protected]
Sep 26, 2017
Complaint marked as Resolved I will satisfied when i received my money.you are sending me status like bank of india notified about my complain he will shortly replied.But my home branch bank of india service is worst.he never replied my mail.replied is very far thing.They are never seen mail.I request you to take necessary action on my complain and put my believe on you.i have all the required document which i will shows when need.I got a mail through neft there are clearly mention that bank of india settled my money in my account which are in punjab national bank.but bank didn't take action to solve my issue.
Bank Of India customer support has been notified about the posted complaint.
Sep 24, 2017
Updated by nsakcet I Attached my account statement below. I complained here due to i belive on consumer forum. NO one help me even bank official harrased me. This is clear case of transaction occured in wrong account through neft by the coustomer from punjab national bank neft to his account bank of india. When i meet branch manager he see my case and after that he locked the account of consumer which received my money due to wrong attempt of some digit in account no. wrong benificiary is also from this branch.But manager not helping me even before he said to me that i refund your money. My lastly hope on you and hopefully i depend completely on your action.
