Barclays Complaints & Reviews

Dear Sir/Madam

I applied a personal loan in ICICI bank but after a week bank refused to give personal loan & gave reason o[censored]npaid amount of credit card of Rs.29582.They told me, in past i have used credit card of other bank & till date i have not cleared the amount & right now CIBIL is showing my name in record.I have also applied loan in other bank but no bank is ready to give me loan due to less CIBIL score.
But i have never applied or used credit card of any bank in my life & from past i am using only debit card.
In last i contacted to CIBIL office where i got some information related to this credit card.I find that any unknown person have used credit card of BARCLAYS BANK by using my name & pan card no.The record showing my name (Vipul Sharma) & Pan card ,which is correct but other information related to address(residential & office),email-id.& contact no. was wrong.

How could any unknown person make the credit card by using the documents of other person & how bank can issue credit card on receiving wrong documents.

Credit card information-
Name of person-Vipul Sharma(Unknown)
Credit Card No.-[protected]
Amount due -Rs.29581.82
Bank - Barclays.

I am living in DELHI from last 7 yrs..But document submitted in record showing address of noida & andamans which i have never seen.

For discuss this issue of credit card i contacted at Barclays Bank,Nehru Palace branch where i could not get any satisfactory response. Bank told me to contact Kotak Mahindra Bank,Vikas puri where he will help me to sought out my problem as now Kotak bank has take over barclays bank & responsible for all communication.Now i don't know which bank will resolve this issue either barclays bank or kotak bank.
Kindly resolve this issue as soon as possible.

Regards
Vipul Sharma
Mob.-[protected]
New Delhi

i got call from person from delhi police say he has arrest warrant against me and gave a number for Sheetal Jain Advocate from chenai and delhi court she told me that i have payment due for 22000 of my credit card and case is going in chennai court against me. she told me make payment in Kotak Mahindra bank and i went to Kotak Mahindra bank defence colony delhi to make payment. The assistant Manager Namrata Tripathi talk to the number given by Sheetal jain . I also saw talk to some body to shiddhart G_= 9 vikaspuri , she mail from ARD KMPL . and she took paymet of 11000 from me but when i call to barclays they told me they have not recived any payment.


Kotak Mahindra staff is also equally involve.

To whom it may concern

I have closed my account with Barclay (Abu Dhabi), in protest & after paying all that Barclay charged me, unfairly.

I have received confirmation by Barclay that the account is closed.

I have requested for the return of my deposit cheque & Barclay has stated that this is not necessary, since there are no outstanding dues.

Barclay has afterwards called me, apologised and said they have reversed the late payment charge in order to entice me to continue with the bank. I refused. Please take the money I don't need it!!!!

I have been repeatedly pestered by Barclay. I made a complaint. Number UAE 1199850 and was sent an sms saying it is resolved!!!! Nobody called me, nobody gave me a copy of the complaint and the message sent by Barclay does not say anything else just that it is resolved!!!!!

After that, continuous sms/ emails that I have outstanding payments & threating me to legal proceedings!!!!! How dare you?!

Now, I'm warning you people. Stop harassing me! Just take my money and go away. Otherwise I seek legal action against you and will also contact the press.

Darioush Aryanpad

Dear Sir/Madam

I, Neelesh Kumar Singh, having pan card no -BGAPS6893Q. There is
some problem in my CIBIL basically there default showing over
there.


Rupees of Rs. 112797

Which is on my Barclays bank's credit card, For this i want to inform
you people that i never applied for credit card and bank issued a
card for me, someone else ( i don't know) had received that card and
used it fully unfortunately that person made some payment to
credit card ( I know this thing when got a call from collection
department of Barclays bank) latter on i asked to Barclays bank that
please give me the detail of that transaction via you people got any
payment for my card & i asked to Barclays bank for any charge slip or
card delivery POD (Proof of delivery) at my address but Barclays bank
not ready to give any charge slip or Any POD detail. apart this they
did send me any credit card statement during that time when
transaction was happening.

After full used of my card person who used card sent it to my place
where i received (CARD NO. - "[protected]") it by approx date
of august or September of 2008. then after Barclays bank started send
card statement to me and they call me so many time even i went to
Barclays bank's office at nehru place for filling the dispute form
Barclays bank did not take any action against my complain.


Now for this default which i have not done, i am facing huge
problem in my job changing and i am not able to get loan.

please give me the solution to
get clean-chit from CIBIL..
--
Thanks & Regards,
Neelesh Kumar Singh
# +91-[protected]

Sir/Madam,
Nama saya Felipe da Silva, dari Timor Leste. Beberapa hari yang lalu yang dikirim email dari dua orang gadis di Camp Refugee Sinegal untuk bertindak sebagai claim dana warisan di Bank anda. Sebelum saya mengambil keputusan untuk maju saya ingin konfirmasi dengan bank anda untuk mengecek kebenaran data yang dikirim:

BARCLAYS BANK OF LONDON PLC
Head Office : Plot 36 AV, Chuch-Hill Place London
[protected]@lycos.com
Email ...... [protected]@lycos.com
Email ..... b.[protected]@mac.hush.com
Email ..... Barclay.[protected]@dr.com

1. The Name of the transfer Manager... (Mr.Mac .Hush)
The Account Number is....RB343I05601364/QB/71/SB.
The name of Depositor....Mr Philip Jonathan
Next of kin..............Miss Stella Jonathan
Amount deposited.........$ 7.5 million Unite states dollars

2. BARCLAYS BANK OF LONDON PLC
No 54 Lombard street, London E43AH
Telephone Number +[protected] ,
+[protected]
Fax : +[protected]
E-mail address: [protected]@london.com
[protected]@mixmail.com
Contact person Mr. Prosper Graham.
(Chief Executive Officer (CEO)
Tel:[protected] /[protected]
Fax:[protected] / [protected]
NAME OF DEPOSITOR...............DR. PAUL JONES
NATIONALITY......................... ....IVORY COAST
NEXT OF KIN..................... ...........CYNTHIA JONES
RELATIVE POSITION..................DAUGHTER
COUNTRY OF DEPOSIT..............UNITED KINGDOM/LONDON
ACCOUNT NUMBER....................BB[protected]C
AMOUNT DEPOSITED 12.9 MILLION USA DOLLAR
TYPE OF DEPOSIT.......................FIXED DEPOSIT
REASON OF DEPOSIT.................FAMILY TREASURE
Saya sangat membutuhkan bantuan anda untuk memberikan jawaban konfirmasi kepada saya, sehingga tidak ragu dalam membantu 2 orang gadis tersebut.
Terima Kasih

I had a credit card with Barclays Bank and had availed EMI payment option through ECS which I wanted to close by making one time full payment. After requesting for the same I was asked to pay Rs. 23,072/- on 16/6/2010 and in that month statement they also charged prepayment charges. Inspite of making complete payments ON 16/6/10 an ECS presentation was made to my Bank account on 28/6/2010 and also in following months.

Then I was told by bank telephone caller that some preclosure charges are still left so card has not got deactivated and I need to make another amount of Rs. 700/- and that was made on 12/8/2010. Still another call came in month of Sept. 2010 for payments and when I explained the entire matter they arranged a call from Barclays Bombay Collection dept. and Mr. Sunil Sharma who apologised for the troubles incurred and assured that card will be closed and I can tear the card by making one last payment of Rs. 110/- which was made on 19/9/2010. But till now the account is yet not closed and in my CIBIL records it reflects non payments.

Girish Srivastava
Mob: [protected]
girish.[protected]@live.in

Barclay priority charges membership.

I was holding Barclay Bank Credit card and was using it. My Card No:[protected]. In the month of December 2009. I checked the bill and have seen that the bank has charged an amt of 6500 as Barclay Priority Circle fees, but I have not received any gift or any thing from Barclay.

Very poor service and ECS hit before Due Date.
I received a message in which it was mentioned that my ECS was of 2nd JAN 2010.But the same was hit on my account on 29th DEC 2009.And ECS bounced on account on Rupee 1 being less in my account.On coordination with Barclay's executive I was given to understand that the problem would be resolved shortly.But to date nothing seems to heve moved and now the outstanding amount payable by me has reached rs.46605.44.

I complaint about the same to an executive no response, he said there will be no bounce charges.I asked about his employee id he refused, i asked abt call ref number he refused.

[protected]
I have availed a personal loan in Barclays Bank PLC on[protected] for Rs.4,89,000 for 48 EMIs x 14,364. Immediately within days I got major heart attack, diabetic attack and neuro attack. Doctors advised me to take complete bed rest while discharging. As soon as I discharged I have forced to close my business activity and in the process I have approached the Barclays Officials for cancel of my personal loan with all the medical documents & they have asked me to wait for some time for approval from their head office & promised after the approval they will pre-close the account.
Sincerely I was following up regularly & waited patiently and on dot I have paid my first EMI Rs.14,364 on[protected] and requested them not to use the facility of electronic transfer being I am going to close the bank account. After negotiations one of the executive of Barclays agreed for settlement figure of Rs.4,55,000 & accordingly I have given cheques against proper receipts of Barclays DSA & requested for no due certificate for which they have promised to issue the same after realization of all the post dated cheques. With a trust I have agreed but unfortunately I have not received any certificate in last 3 years of closing of my loan account.
Surprisingly since last 6 months I am receiving calls from Barclays executives from difference places & call centers including their DSAs and patiently I was explaining to them the background. Some of them said we will inform to concern authorities & we will come back to you but never they have turned up. Some people were talking rudely. In month of June this year I have received a legal notice from Barclays Advocate & I have replied back through my advocate.
Again now & then I am receiving calls and patiently answering all of them and yesterday I have received call from one Mr. Rana [Mobile no. [protected]] and introduced himself as a officer of Delhi High Court and threatened me with a police action and guided me to talk to an advocate and given his name and phone number as PK Malhothra [Mobile no. [protected]] and to avoid tension and to get clarity I have called Mr. P.K. Malhothra and he is introduced himself as a Government appointed RBI Lawyer and warned me and threatened me and applied pressure on me to deposit Rs.30,000 in the ICICI bank account within 10 minutes and afterwords reduced the amount to Rs.10,000 and Rs.5,000. I was asking for his identity proof, connection with Barclays Bank, Details of case etc. He was not willing to give any details including bank account details, etc. Simply pressure me to rush to nearest ICICI Bank from there to call him and give the phone to any employee of ICICI Bank so that he will give the account number. I made my cousin & advocate to talk to him and Mr. Rana but their behaviour was not changed and the answer was just trust and deposit the amount otherwise Delhi police will come to Hyderabad and arrest me and present me in Delhi High Court.
Since from yesterday I have faced heavy tension and pressure & resulted to sick [unbreathiness, abnormal increase of sugar & blood pressure levels] & I have forced to approach the cardiologist & he has called me tomorrow for complete check up and for tests.
All these days, I was very sincere and honest and my goodness as misused by Barclays bank & taken me for a ride. Now I want to fight back and take up matter very seriously and I have registered complaint with customer care of barclays vide complaint no. 5370606 dt.[protected] & I have sent 3 mails to all the authorities of Barclays and Ombudsman of RBI, and I made complaint to Indian Consumer Complaint Forum and will continue to fight out by approaching as much as organizations & individuals for justice including media, human right commisions, any organization who are into consumer protection & legal aid organizations. If required I will make a complaint & take criminal action on Barclays as per the Law of this Land. Please support me in this fight of justice.
Desired Outcome of the Complaint:
The Barclays Bank has to provide me no due certificate immediately without any condition and withdraw cases if any filed by them anywhere in the Country and should take action on the callers made calls to me from Delhi and also have to take action on the executives involved in the settlement of my loan account[protected] and have to take action and their DSA Athithya Associates and have to give apology letter to me along with compensation for the harassment since last several months.

Aatif (ph no.[protected]) and Priya (ph. no.[protected]) both were involved in the complete procedure of personal loan documentation. Starting with low interest rate, low processing fee and no insurance plan they took the subject with high rates + insurance without knowing to me. They never discussed detailed loan charges. At finally they created their own rules and regulations and insurance policy was assigned to this personal loan. Now they give answer that we are not involved in this matter. This is total fraud by these people from Barclays Bank.

STATUS for Member ID: MRNOI[protected]



Claim ID : MRNOI[protected]
Status : CLAIM FORM 19 FOR PF SETTLEMENT FOR MEMBER ACCOUNT NO MRNOI[protected] HAS BEEN RECEIVED ON 29.09.2011 IS UNDER PROCESS

Claim ID : MRNOI[protected]
Status : CLAIM FORM 10C FOR WITHDRAWAL BENEFIT/SCHEME CERTIFICATE FOR MEMBER ACCOUNT NO MRNOI[protected] HAS BEEN RECEIVED ON 29.09.2011 IS UNDER PROCESS.

This is the status of my PF , i am in garve need of the money , request you to process this on absolute priority and credit the money in my account .

I am consumer availed personal loan facility from Barclays Bank and because of my heath conditions I forced to close my business activity in 2008, on my own approached Barclays Bank and after negotiations paid Rs.4,55,000 towards full and final settlement of pre closure of my loan account. Surprisingly, from last six months I am receiving calls from Barclays Bank for payment of EMI's, lot of persons are coming to my residence and creating nuisance, even I have received a legal notice etc., patiently I am answering all the calls, convincing the persons visiting me, providing the details of account closing receipts and replied to their notice. since from yesterday I am receiving threatening calls individuals who are identifying themselves as Government Advocates, High Court officials from Delhi. I have made several complaints orally to Barclays Bank since last 6 months but no response in turn legal action on me. Yesterday I forced to make complaint to all the concern of Barclays Bank and Ombudsman of RBI and today I have sent a reminder also and forced post my complaint in the Indian Consumer Complaint Forum for a justice and support.

The below are the 2 mails which I have sent to Barclays Bank, their officials and RBI:

1st mail:

Date:[protected]

To
[protected]@barclays.com
Barclays Bank PLC,


Reg: Loan Account No.[protected]
Ref: My Complaint No.5370606 lodged to your customer care on[protected]

Sub: Complaint regarding demand of payment for the pre-closure of my loan account.

I, Venugopal Cheela taken loan from your bank vide Loan account no.[protected]. I have made my payments in time upto August 2008, last amount paid before settlement is Rs.28,728 by cash towards 2 EMI’s wide Receipt No.22238 dt.[protected] through your authorized DSA M/s. Rohit Associates, Secunderabad as per the commitment.

In 2008, I felt very sick because of multiple complications combined with heart attack and diabetic related problems. Being doctors advised me to take complete bed rest and there is no other person to look after my businesses in my absence, which were also running under losses, I forced to close all my business activities to save my life and to avoid further losses, problems, tensions & complications.

As I am a principle person with ethics, I, by myself have approached all the Banks & individuals and explained them about my health & business position by showing the documents and came to an understanding with them for pre-closure of my loans under one time settlement [OTS] against the agreed payment after reaching an understanding on the settlement amount against proper receipts which includes closing of my personal loan account with your bank which I availed wide loan account no.[protected]. I have settled the account as per the understanding reached figure [under OTS] of Rs.4,55,000 which includes Cash, Post dated Cheques, DDs through your Authorized DSA M/s. Athithya Associates, Hyderabad in October 2008 itself after negotiating with your bank officials. As per the following details:

1. Paid by cash of Rs.15,000 vide Receipt No.68078 dt.[protected]

2. Paid by Cheque No.020599, Dt.[protected] for Rs.20,000 drawn on Indian Bank, S.D. Road branch, Secunderabad against Receipt No.68079 Dt.[protected]

3. Paid by Cheque No.020600, dt.[protected] for Rs. 20,000 drawn on Indian Bank, S.D. Road branch, Secunderabad against Receipt No.68080, dt.[protected]


4. Paid by Cheque No.020597* dt.[protected] for Rs.2,00,000 drawn on Indian Bank, S.D. Road branch, Secunderabad against Receipt No.68081, dt.[protected] [*The Cheque No.020597 for Rs.2,00,000 was dishonoured and we have issued a Demand Draft vide No.421088 dt.31-01-09 against the above said cheque for the same amount against the receipt no.115280 dt.[protected]]


5. Paid by Cheque No.020598 dt.[protected] for Rs.2,00,000 drawn on Indian Bank, S.D. Road branch, Secunderabad branch against Receipt No.68082, dt.[protected].

On the above mentioned final payment receipt, it is very clearly mentioned as “payment towards full and final settlement”. We have demanded for loan closure / no due certificate at the time of issuing cheques on[protected] but your executives convinced me by saying that you will get no due certificate automatically after realization of above mentioned final cheque dt.[protected]. [I am enclosing all the copies of receipts for your information.]

After clearance of the said cheque, I have called and reminded to your bank number of times for the issuance of no due certificate but unfortunately I have not received the same and I was under the opinion anyway the loan account is closed and I have the receipts for records and stopped following up after sometime.

After closing the account in 2008 I have no communication [or] call [or] any correspondence from your bank till first quarter of this calendar year and surprisingly I started receiving calls & messages from your bank officials, call center, DSAs for payment of EMIs for the account which is closed and patiently I was explained to all the callers who are calling me about the pre-closure of loan account and all the callers were responding that they will look into the matter but never I have relieved of this problem. Some of the callers were used dirty and filthy language and some of callers were promised me to settle my issue. In the process I have met your recovery executives of M/s. Athithya Associates, DSA and Some of your bank officials also. I have submitted the receipts for their records and verification for which they felt unhappy with the bank’s systems and convey to me that they will take up this matter to higher authorities and I have stopped getting calls and I was under the impression that the issue is closed.

Again surprisingly, after sometime in the month of April [or] May 2011, I have received a legal notice from N Y Law Chambers, Advocates & Solicitors demanding an EMI of Rs.14,364 for that notice My advocate Mr. Y. Balakrishna Rao, Advocate, [Mobile No.[protected], Email: y.[protected]@gmail.com] has given reply stating “My client denying the allegations & averments of your notice dt.[protected] vide ref.No.NLC/BB/APR2011S25N63 and for issue of no due certificate immediately. But no reply till date. [Copy of your notice and my reply is enclosed for your information]

After that now and then I am receiving calls from some of your executives of DSA’s visited me and some of your bank executives called me for EMI’s and very patiently I was explained them and requested them to provide me a copy of my account statement for understanding myself how I am due, how much I am due, from when I am due etc. But unfortunately, I have not received any account statements till date and more surprisingly they are mentioning that they don’t know/have the details.

As a responsible citizen, as a good client, because of my health, business conditions, family position etc I have voluntarily come forward on my own and pre-closed the account to avoid tensions and complications but unfortunately since last several months I am facing heavy tensions because of this issue and I am in helpless condition. Even now it is a surprise to me if really my loan account is not closed why more than 2 years bank has not approached me for EMI’s? Why your bank not claimed EMI’s for 2 to 2½ years? Why your bank claiming EMI’s after 2 to 2½ years & presented for collection? And why applying pressure on me and creating tension to me which is effecting my health? If my health is affected and in turn effects my family is your bank takes responsibility? Is it wrong that I am honestly come forward with a trust close the account by paying the agreed amount as a settlement?

All these days I was feeling very tense, because of this I have not made any written complaint to your bank, to your ombudsman [or] to RBI ombudsman with a hope that the issue will be settled and I will be free of the problem. But surprisingly today morning some people called me from Delhi calling themselves as Government appointed Advocate from RBI and representative of Delhi High Court and threatening me that “Delhi Police will come and arrest you and demanding for immediate deposit of amount within ten minutes in their ICICI Bank accounts so that they will deposit the amount in Court towards my due”. It was very painful for me and I have immediately felt sick because of my prevailing health conditions and I requested them for few details such as what is the due amount? On which account? What about a demand/settlement letter? But surprisingly the answer is same that deposit the amount within ten minutes [or] face the consequences. Even I was requested them how can I pay even a rupee without knowing the details [or] again payment without proper settlement letter / no due certificate. The answer was very simple to deposit atleast Rs.5,000 out of the total due of Rs.30,000 and after depositing Rs.5000 we will send you no due certificate. How come the due of Rs.30,000 figure is arrived?

After taking advice from my advocate and from well wishers I have mentioned to the callers that I am not due any amount to bank requested them to give some time to confirm with bank being I have not remembered [or] having record of the date of availing the loan, amount of loan, EMI amount, No. of EMI’s because it’s a personal loan borrowed to meet my personal problems and I have maintained only the record of only account closure receipts. Generally, any individual will tear off/destroy the any receipts after may be year and so. But fortunately I have kept these receipts even after 3 years and some safety I have atleast to quote. Please understand what would have been my position if I have not maintained the records of receipts and what I feel that “your bank has taken advantage of my innocence and goodness” and in this situation to safeguard myself, forced lodge complaint to your bank’s customer care ref.no.5370606 dt.[protected] and also I am forced to make this written complaint to your bank and all the higher authorities of your bank, and to your banks ombudsman and ombudsman of RBI.

Atleast now, your bank and bank officials have to seriously look into this complaint and have to issue the no due certificate for the personal loan account no.[protected] immediately and should relieve me from this issue.

Even after this justice is not done I have decided to go to any extend including approaching human rights commission, media, etc for my rights and justice.

Thanking you

Venugopal Cheela,
Plot No.20, Kausalya Estate, Karkhana, Secunderabad – 500 009.
Mobile: [protected] Email: venugopal.[protected]@gmail.com

Request: Sometimes, I may be sick and not in a position to speak, you can call my cousin Mr. Praveen on [protected] who is fully aware of this case.

Enclosed :
Copy of the payment Receipts of pre-closure of the loan account no.[protected]
Copy of the notice of your advocate and reply by me through my advocate

Copy to the following for necessary action and justice:

1. Registered Office in India: 801/808 Ceejay House, Shivsagar Estate, Dr Annie Besant Road, Worli Mumbai 400 018.

2. Customer Service Department, Barclays Bank PLC, P.O. Box.11567, Nariman Point, Mumbai – 400021


3. Mr. Karan Bhagat, Managing Director Barclays Bank PLC 601/603 Ceejay House Shivsagar Estate, Dr Annie Besant Road Worli, Mumbai -400018. 022 – 67196575 managing.[protected]@barclays.com


4. Ms. Meera Rawat Principal, Nodal officer, Barclays Bank PLC
601/603 Ceejay House Shivsagar Estate, Dr Annie Besant Road, Worli, Mumbai-18. Phone:[protected] Email: [protected]@barclays.com


5. Ms. Supriya Rajan , Head, Query Resolution Unit, Email: head.[protected]@barclays.com


6. Mr. Vishal Gambhir Head - Service Delivery, Branch operations & Performance Email: head.[protected]@barclays.com


7. Mr. Ram Gopal, Chief Operating Officer Barclays Bank PLC 601/603 Ceejay House Shivsagar Estate, Dr Annie Besant Road Worli, Mumbai -400018. 022 – 67196575 chief.[protected]@barclays.com


8. Mr. Suvrat Saigal, Director – Consumer banking Barclays Bank PLC 601/603 Ceejay House Shivsagar Estate, Dr Annie Besant Road Worli, Mumbai -400018. 022 – 67196575 director.[protected]@barclays.com


9. Barclays Bank PLC, Hyderabad branch: 8/2/686/B/6/A (Ground floor), Road number 12, Banjara Hills, Hyderabad 500034 Board line: +91 040 – 30878500


10. Financial ombudsman o[censored]K. complaint.[protected]@financial-ombudsman.org.uk


11. Banking ombudsman, rbi, 6-1-56, 1st floor, saifabad, hyd-04. Phone:[protected], 23210248, 23236766 FaxL[protected] E-Mail: [protected]@rbi.org.in

2nd mail
Date[protected]

To
All concern

This is reminder to my telephonic complaint no 5370606 dt.[protected] and my email dt.[protected]

In my earlier mail, I have complained in details and being again I am receiving telephone calls, I am forced to make a reminder and forced to post my complaint to consumer complaints forum www.consumercomplaints.in. If the harassment continues, I force to make criminal complaint to Police against the officials and other connected persons of Barclays bank being I am receiving calls from Mr. Rana [protected] identifying himself as High Court Officers, New Delhi and pressuring and forcing me to call Mr. P.K. Malhotra, Advocate at [protected] and advising me to come to an understanding otherwise he will depute police to Hyderabad to arrest me and present me in Delhi High Court, in turn, with a fear when I called Mr. P.K. Malhothra several times, he was identifying himself as Government appointed RBI lawyer and pressuring me to deposit of Rs.35,000 [or] atleast Rs.10,000 [or] Rs.5,000 immediately within minutes otherwise he will take action. He is mentioning to me to deposit the amount in ICICI bank of his superior's account and not even giving the details of account number and quoting me to go to any nearest ICICI bank and to make a call to him from branch so that he will give the account number to the ICICI Bank Employee. When I have asked him patiently about the details of case, about proof of identification, confirmation etc. He is not willing to provide any details but threatening and applying pressure on me to deposit money without any question for which I have not agreed and mentioned to him why should I pay for a closed account which I am not due? and requested him to present the details even if I am due further. He refused to give details and quoting if you have trust you deposit the amount in turn I will send you the No Due Certificate.

From yesterday, because of the pressure from unknown people of Barclays bank, my health is very badly effected. Earlier in 2008, I have pre-closed my loan account only because of my health condition [heart attack, diabetic attack, neuro problem] but today I am forced to take pressure from Barclyas Bank which is effecting my health badly [my sugar levels and blood pressures are reached to the danger level] for no mistake of mine and mis-management and wrong procedures of Barclays Bank.

Definitely, this type of harassment from a reputed and international firm like Barclays is not expected . Actually, the Barclays Bank has misused my authorization of electronic transfer of funds for the loan account which is closed and using the facility of my bank account which is also closed in 2009 itself. A simple logic is if it is electronic transfer transaction for monthly EMI to be processed why it is not done for so many months from end of 2008 to starting of 2010? why suddenly the electronic transfer transaction has been done in 2010 after collecting the total settlement amount against proper receipts towards the pre-closure of the said account, Receipts of the same, I have already mailed. Is it not a untrade practice of Barclays misusing the electronic transfer undertaking and sending notice under section 25 (1) of The Payment Settlement Systems Act 2007 and pressuring me to make further payment for the already closed account after 3 years and that too without providing any details of account.

Atleast now, Please correct yourself and relieve me of this problem and prove your credentials, brand name and the trust in the general public. Because you are having power and infrastructure, one sidedly, you should not harass innocent person like me.

--
Thanking you
With regards
Venugopal Cheela
[protected] venugopal.[protected]@gmail.com
Plot No.20, Kausalya Estate, Karkhana, Secunderabad - 9.

I have taken a personal loan from Barclays in 2008 for 4 years. Now i want to pay the full amount to them and close my account. As per thier instructions, i have paid the full settlement amount on 08.10.2011 through cash. I want a NOC letter from Barclays urgently because i have applied a housing loan from LIC and i have to give that NOC letter to LIC peoples. I have requested to customer services and branch peoples for NOC and discussed all my problems. They are not willing to help me. My 20 lakhs housing loan is on hold becuase of this stupid reason.

Hi
My Braclays credit was upgraded for Rs 5000 form Gold to Paltinum, and they offer that they will provide the Promo code to book the Fligths tickets, From the day 1 the Promo codes are working and i have done multiple compalints to Barclays customer they always say that it will be taken care and i will get SMS.
after some days if you are statisfed Say Yes or NO, I always replied with No. But None of pepole has called me to resolve the problem.


Thanks
Ravindra Pachange
[protected]

This is in reference to today's phone call from barclay's bank, Some Mr. Deshmukh from[protected], had called up and used very bad, abusive language for my father and mother. From past 1.5 years our family is going through financial crisis but still we have been able to pay up few emi's of many Personal loans, credit cards etc.

But, this is no way to speak to anybody. What do banks think they can recover with such harsh language.

I would urge any superior person from Barclays Bank to reply to this, or else i would be left with no choice but to take this matter to news papers, police and even to Barclays H.O which is at London.

Regards,

Naman.

Dear Sir,

I have sent following complaint letter to Barclays Bank with CC to Consumers Disputes Redressal Forum, Bandra, Mumbai on August 2, 2011. Till date there is neither acknowledgement from Barclays nor any initiative from Barclays to pay the compensation.

I shall appreciate in taking up the complaint with Barclays.

Regards
Hitendra Mehta
========================================================================

From :
Hitendra Mehta
A/201 Seeta Mahal
Kasturba Road
Borivli (East)
Mumbai – 400 066
Cell :[protected]

[protected][protected][protected][protected]------

August 2, 2011

To,
The Incharge
Customer Service Centre
Barclay Card
PO Box 10145
GPO Mumbai – 400 001

Dear Sir,
Re : Blocking of Credit Card without prior informing.
Platinum Credit Card No : [protected] ( VISA )
[protected][protected][protected][protected][protected]
The Captioned Credit Card was blocked by Barclays Bank without prior informing me. I submit here-in-below the sequence of events

a) I visited Colombo, Singapore and Malaysia between June 8 to June 15, 2011.

b) I had done shopping at Singapore and had swiped captioned credit card for effecting payment but processing of payment was declined. The card was blocked on June 10, 2011. I had to face embarrassing situation at cash counter in Singapore Departmental store and had to borrow to make payment. Not knowing the card was blocked I again swiped at Malaysia Dept. Store but same was declined and had to forego purchase of few items at Malaysia departmental store besides facing embarrassment in presence of other customers.

c) I have Direct Debit of two Vodafone Mobile Phone connections ( Nos[protected] & [protected]) linked to Barclays Credit Card. Due to blockage of Card the domestic Direct Debit of Vodafone bills was declined and I had to immediately arrange cash payment.

d) On returning to India and checking with Barclays Customer Service centre, I was informed by Arvindkumar Vishwanathan – Executive (customer service) that Barclays does not honour processing of credit card payments in certain foreign destinations like Singapore & Malaysia. He further stated that Barclays had called up on June 11, 2011 at around 7.30 pm to cross check whether it was not a fraudulent payment in foreign country but since I did not respond it had blocked the card.

Complaint
[protected]
a) The Terms & Conditions of captioned VISA card does not mention that I have to inform Barclays before swiping for payment in foreign countries. It’s an international VISA Card. Why was payment through valid VISA credit Card declined in first place?

b) Barclays had called up only once that too after blocking the card ( card blocked on 10th June and the call was made to me on 11th June) and had gone ahead with blocking of card without prior informing me. Also, while in foreign countries, incoming calls from unknown nos at times are not responded as it entails heavy international roaming charges. Nowadays, so many promotional calls are made by banks, insurers, etc and hence the criticality of calls cannot be judged by one single missed call.

c) Barclays after calling once and missing response, could have communicated by SMS at time of second swipe in Malaysia which at least could have cleared the situation.

d) The Domestic Direct Debit of Vodafone mobile bills (two connections) that was being regularly honoured in past months was declined due to blocking of card. The argument that swiping of card at foreign destinations could have been fraudulent has no logical application to the Direct Debit payments.

Grounds for Compensation
[protected][protected]
a) Barclays act o[censored]nilaterally blocking the VISA card without informing is blatant breach of Terms & conditions of an International VISA card.

b) Declining payment by Barclays caused undue embarrassment in foreign country departmental store. I had to borrow at Singapore and had to forego purchase at Malaysia.

c) Blocking of Card first and making just one attempt to contact thereafter is irrational. It does not show adequate concern for a Platinum customer. SMS could also have been sent.

d) Declining Direct Debit of two Vodafone Mobile bills have no sanctity as it’s not having any connection with fraudulently swiping of card by someone else. I had to take time out to make cash payment to avoid discontinuation of services.

e) In recent judgement The District Consumer Disputes Redressal Forum Bench held ICICI Bank guilty of deficiency in service and also criticised the Bank for blocking the Credit Card without informing the Cardholder and levied penalty of Rs 50000 on ICICI. It further observed that Bank is bound to inform the consumer well in advance before blocking his Credit card.

Compensation sought
[protected][protected]
In context of huge embarrassment caused due to declining of payment in foreign country and declining of domestic Direct Debit payment and considering my status, I seek compensation of Rs 1 lac from Barclays for it’s unilateral illegal action of blocking International VISA card.

Yours sincerely,



Hitendra Mehta

cc : The President )
Consumer Disputes Redressal Forum )
Near administrative Bldg, 3rd floor ) with a request to take cognisance of my complaints on
Near Chetna College ) merits and instruct Barclays to compensate.
Bandra (East), Mumbai – 400 051 )

Dear Sir,

Facts:

a) I am holding Barclay Banks Platinum VISA Card no [protected].

b) For the month of July there was outstanding amount of Rs 203.57. Since I did not receive Bill, this payment was missed out.

c) barclays have levied Late payment fees, interest & Service Tax of Rs 510.56 on outsytanding amount of Rs 203.57

d) When I got the August months bill showing charges as mentioned in (c) above, I called up Barclays ( Ms Fazila Sheikh) on 11th August to waive this penalty amount as the unpaid amount was very nominal and my track record for past payment was excellent. She said she didn't have the authority to reverse the charges. She would put up a request and Barclays would revert in 3-4 days time. The Request no 5230447 was alloted to me and she said that she has arranged a call back for same.

e) Pending decision on Penalty & other charges, I made the payment of o/s amount of Rs 204 on same day 11th august, receipt of which has been confirmed by Barclays via SMS.

f) On not receiving call in respect of waiver from Barclays, I wrote e-mail to [protected]@barclays.com 2-3 days back but still there is no response from Barclays.

My Complaint is as under :
a) The levy of charges & interest exceeding the o/s amount is outrageous. On o/s of Rs 204 charges of Rs 510 is pure rip off.

b) I am a Platinum Customer with excellent payment track record always making timely & full payment, at times exceeding Rs 20000. This slip up was purely unintentional & too small a amount to default.

c) On explaining the matter to Customer care, the officer is not authorised to waive the amount. It seems the procedure though suiting Barclays, is not in line with their MNC competitors who reverse on the spot even in case of confessed delay by 2-3 days. Here they categorise me as Platinum Customer and still the waiting period is as good as a ordinary member. In fact there should be zero waiting period for such apparent minor amount.

d) The procedure seems to be taking too long period and not working. From 11th aug to 19th august there is no confirmation on status of waiver of said charges.

Regards,
Hitendra Mehta

Dear Sir/Ma’am,

I am very regret to inform you that I have been continuously facing a lot of system problem of BARCLAYS finance co.. I have some points to be resolved on most urgent basis .

Point 1: My loan account no.LC[protected] Barclay finance monthly EMI of Rs.5041/- have been continuously paying from my Axis bank account no. “[protected]” named “Ajay Kumar” since last 1 year but this month EMI has been bounced even after I had balance of Rs.5523/- in this account. How can it possible?

Point 2: EMI again present in my bank account on 09/08/2011 and EMI cleared.

Point 3: EMI Again present on 17/08/2011 in my bank account and amount debit from my bank account.

Point 4: how can barclays again present EMI from my bank account in this month.

Afore said all 4 points are not only issue of mine but also about your image in this market. You are to do somtihing as per afore said matters.

I am waiting for your sincere reply or you can call on my below mentioned mobile number:

i also sent to barclays with the latest bank statement but no reply from barclays...

regards
ajay kumar [protected]

Respected Sir/Madam,

This is to bring to your notice about harassment caused by Barclays Collection agencies to me (concerned party holding Credit Card Number : [protected]). This card has been inactive (discontinued) for the last 2 Years and I have spoken to numerous (>40) barclays personnel s to get it settled and close my account over this period of time with no responses.

I have always been available on my mobile number, but recently some collection folks i.e. Marc (+91 [protected], [protected]) and Gupta (+91 [protected]) have been harassing and threatening my parents and sister back home and putting them through immense mental torture. I have had numerous conversation with these guys and I did request them to come to my place and settle the account, but all in vain. Nobody ever turns up (applies to all the other barclays people I have spoken as well) and eventually the case is handed over to some other person/agency and the story repeats itself.

This irresponsible and arrogant behavior of the Barclays Bank and related agencies has blown out of the box now and hereby has forced me to write this mail, asking for higher authorities help. Harassing and torturing my parents and threatening them for money is not justified, whereas the primary party concerned here (myself) has always been available...is NOT done!!

Kindly help me out on this and please let me know if there is anything other information is required from my side.

I can be contacted anytime on my mobile i.e. +91 [protected]

Kunnal

I, SHRI. GANESH KISHOR TAK, bearing SBI Credit Card No.[protected], had suffered great headache of fraudulant transactions, which occured on 05.04.2011. On this day, at around 12.30 i received sms about transactions while i was on duty having credit card in my pocket, that the said transactions were made to BHARTI AIRTEL LTD. of Rs. 5000/-, Rs.5000/- & Rs.24,596/- ( three times ). same time when i got 1st sms, i contacted customer care which also took 10 min. to connect the line and i immediately cancelled my card. it was totally out of my knowledge how this occured as the card was neither lost, nor ever ever i shared my any information with anybody.

i raised dispute form same day, also i made complaint in Cyber Cell Crime in Navi Mumbai. I did not hear from SBI, but made time to time follow up with the bank which revealed that matter s under investigation.

ALSO, Sir, one more incident had occured on the same day, in case of my BARCLAY CARD NO.[protected], where having history i.e. neither card stolen, lost, i however received SMS where 3-4 fraudulant online transactions were made total amounting to Rs.9500/- in favour of Telecom Cos. i.e. BHARTI AIRTEL, RELIANCE ENERGY, MTNL. Same day, i sent Dispute Form and urged investigations and retrievals. Having no concern of any type with these Telecom Cos., i am totally in full stress how to deal with it. Now Barclay has sent one representative for payment recovery and making calls. I hereby request you to help me to come out of this.

In both these cases, i had made application and complained in Cyber Cell Crime, Navi Mumbai Commissioner Office, CBD Belapur.

Please need your help in this matter. My Mob.No.[protected],[protected].

My father who is 92 and has been a Barclays customer for many many years made a transfer to his grandson's account in St Lucia on 13th June. The money went out of his account on 15th June. The money has never arrived. I have contacted Barclays twice and despite having power of attorney to deal with my father's affairs, it was refused and they insisted on talking to him to confirm the account. This was done. It is now 27th June and still the money has not arrived...what do we do now. His grandson was told by the Bank....Bank of Nova Scotia, Vieux Fort, St Lucia that the money is routed through Trinidad. Also the money was converted to EC dollars and we didn't ask for this to be done. Just wanted the money, £1000 to go down to the bank in Sterling. He had made a previous transfer to the same account and there was absolutely no problem. Please advise as soon as possible....A.[protected]@sky.com Thank you