Barclays Complaints & Reviews

Dear Sir,

Facts:

a) I am holding Barclay Banks Platinum VISA Card no [protected].

b) For the month of July there was outstanding amount of Rs 203.57. Since I did not receive Bill, this payment was missed out.

c) barclays have levied Late payment fees, interest & Service Tax of Rs 510.56 on outsytanding amount of Rs 203.57

d) When I got the August months bill showing charges as mentioned in (c) above, I called up Barclays ( Ms Fazila Sheikh) on 11th August to waive this penalty amount as the unpaid amount was very nominal and my track record for past payment was excellent. She said she didn't have the authority to reverse the charges. She would put up a request and Barclays would revert in 3-4 days time. The Request no 5230447 was alloted to me and she said that she has arranged a call back for same.

e) Pending decision on Penalty & other charges, I made the payment of o/s amount of Rs 204 on same day 11th august, receipt of which has been confirmed by Barclays via SMS.

f) On not receiving call in respect of waiver from Barclays, I wrote e-mail to [protected]@barclays.com 2-3 days back but still there is no response from Barclays.

My Complaint is as under :
a) The levy of charges & interest exceeding the o/s amount is outrageous. On o/s of Rs 204 charges of Rs 510 is pure rip off.

b) I am a Platinum Customer with excellent payment track record always making timely & full payment, at times exceeding Rs 20000. This slip up was purely unintentional & too small a amount to default.

c) On explaining the matter to Customer care, the officer is not authorised to waive the amount. It seems the procedure though suiting Barclays, is not in line with their MNC competitors who reverse on the spot even in case of confessed delay by 2-3 days. Here they categorise me as Platinum Customer and still the waiting period is as good as a ordinary member. In fact there should be zero waiting period for such apparent minor amount.

d) The procedure seems to be taking too long period and not working. From 11th aug to 19th august there is no confirmation on status of waiver of said charges.

Regards,
Hitendra Mehta

Dear Sir/Ma’am,

I am very regret to inform you that I have been continuously facing a lot of system problem of BARCLAYS finance co.. I have some points to be resolved on most urgent basis .

Point 1: My loan account no.LC[protected] Barclay finance monthly EMI of Rs.5041/- have been continuously paying from my Axis bank account no. “[protected]” named “Ajay Kumar” since last 1 year but this month EMI has been bounced even after I had balance of Rs.5523/- in this account. How can it possible?

Point 2: EMI again present in my bank account on 09/08/2011 and EMI cleared.

Point 3: EMI Again present on 17/08/2011 in my bank account and amount debit from my bank account.

Point 4: how can barclays again present EMI from my bank account in this month.

Afore said all 4 points are not only issue of mine but also about your image in this market. You are to do somtihing as per afore said matters.

I am waiting for your sincere reply or you can call on my below mentioned mobile number:

i also sent to barclays with the latest bank statement but no reply from barclays...

regards
ajay kumar [protected]

Respected Sir/Madam,

This is to bring to your notice about harassment caused by Barclays Collection agencies to me (concerned party holding Credit Card Number : [protected]). This card has been inactive (discontinued) for the last 2 Years and I have spoken to numerous (>40) barclays personnel s to get it settled and close my account over this period of time with no responses.

I have always been available on my mobile number, but recently some collection folks i.e. Marc (+91 [protected], [protected]) and Gupta (+91 [protected]) have been harassing and threatening my parents and sister back home and putting them through immense mental torture. I have had numerous conversation with these guys and I did request them to come to my place and settle the account, but all in vain. Nobody ever turns up (applies to all the other barclays people I have spoken as well) and eventually the case is handed over to some other person/agency and the story repeats itself.

This irresponsible and arrogant behavior of the Barclays Bank and related agencies has blown out of the box now and hereby has forced me to write this mail, asking for higher authorities help. Harassing and torturing my parents and threatening them for money is not justified, whereas the primary party concerned here (myself) has always been available...is NOT done!!

Kindly help me out on this and please let me know if there is anything other information is required from my side.

I can be contacted anytime on my mobile i.e. +91 [protected]

Kunnal

I, SHRI. GANESH KISHOR TAK, bearing SBI Credit Card No.[protected], had suffered great headache of fraudulant transactions, which occured on 05.04.2011. On this day, at around 12.30 i received sms about transactions while i was on duty having credit card in my pocket, that the said transactions were made to BHARTI AIRTEL LTD. of Rs. 5000/-, Rs.5000/- & Rs.24,596/- ( three times ). same time when i got 1st sms, i contacted customer care which also took 10 min. to connect the line and i immediately cancelled my card. it was totally out of my knowledge how this occured as the card was neither lost, nor ever ever i shared my any information with anybody.

i raised dispute form same day, also i made complaint in Cyber Cell Crime in Navi Mumbai. I did not hear from SBI, but made time to time follow up with the bank which revealed that matter s under investigation.

ALSO, Sir, one more incident had occured on the same day, in case of my BARCLAY CARD NO.[protected], where having history i.e. neither card stolen, lost, i however received SMS where 3-4 fraudulant online transactions were made total amounting to Rs.9500/- in favour of Telecom Cos. i.e. BHARTI AIRTEL, RELIANCE ENERGY, MTNL. Same day, i sent Dispute Form and urged investigations and retrievals. Having no concern of any type with these Telecom Cos., i am totally in full stress how to deal with it. Now Barclay has sent one representative for payment recovery and making calls. I hereby request you to help me to come out of this.

In both these cases, i had made application and complained in Cyber Cell Crime, Navi Mumbai Commissioner Office, CBD Belapur.

Please need your help in this matter. My Mob.No.[protected],[protected].

My father who is 92 and has been a Barclays customer for many many years made a transfer to his grandson's account in St Lucia on 13th June. The money went out of his account on 15th June. The money has never arrived. I have contacted Barclays twice and despite having power of attorney to deal with my father's affairs, it was refused and they insisted on talking to him to confirm the account. This was done. It is now 27th June and still the money has not arrived...what do we do now. His grandson was told by the Bank....Bank of Nova Scotia, Vieux Fort, St Lucia that the money is routed through Trinidad. Also the money was converted to EC dollars and we didn't ask for this to be done. Just wanted the money, £1000 to go down to the bank in Sterling. He had made a previous transfer to the same account and there was absolutely no problem. Please advise as soon as possible....A.[protected]@sky.com Thank you

BARCLAYS FINANCE - Personal Loan
Hi.. I have taken a personal loan from Barclays Finance Sunder Nagar Branch New Delhi for an amount of Rs. 1,31,515 and at the time of taking the loan i was told that i
was getting the loan for 18.21% rate of interest. But now they are charging me a rate of interest of 30% per annum. which is way above of what i was told at the time of taking the loan. Would request your help in sorting this case.

Kindly, I am Hasan Mohamed Zein El-Abedein Hasan Salama from Egypt.
Please I have received from Dr. Jennifer McMahon (Microsoft Promotion director) and his mail is ([protected]@hotmail.com)an email that I have won MICROSOFT AWARD , and they told me to contact MR. NICHOLAS BLAIR his number is
+[protected] and his mail is ([protected]@london.com) to claim my prize witch it one million British pounds he send me a scanned copy from cheque witch it is attached bellow and he told me to contact Mr. Scott Edward foreign remittance/transfer manager Barclays Bank London, and he told me that I have to pay 750 british pounds to open a none resident account to transefeer money to my account here in Egypt , and his mail is ([protected]@barclayslplc.com) , and the direct line is +[protected] and the address of the bank is BARCLAYS BANK PLC. 15 GREAT PORTLAND STREET, LONDON, W1W 8QW, UNITED KINGDOM.

Please I need to know is all this is true or wrong , and if it true what shall I do ,

My Mail is ([protected]@yahoo.com)

Thanks a lot and best regards.

Dear Concern,

This is regarding written off case client ID[protected] & Credit card no. [protected],i wish to inform you that in the month of oct'2009, i have deposited all my due of your company Rs. 4000/- (Four Thousand Only).But it has been updated in your system on dated 14th Nov'2009,due to this delay my name (Kapil Kumar Bajaj)is reflecting in CIBIL.

Request you to please do the needful to avoid any unwanted condition. I am enclosing the scan copy of F&F Letter and Receipt.


Kapil Kumar Bajaj
Mb. No. (+[protected]

1) In Jan, 2011, requested the bank to facilitate early closure and repayment of the loan since I was finding it uneconomical to keep paying large interest amounts on the EMIs.
I manages funds from a personal source in order to make early payment.
2) I additionally requested for a waver of early closure charges due to my unsatisfactory financial condition. An EMI also got delayed due to my financial crisis.
3) I was advised up-date my last EMI to wait for some time, before something favorable could be done.
4) I did as advised. Thereafter two more installments have been debited to my savings account (by auto pay facility). However the bank officials are denying any concessions.
If this was to happen, I should not be liable to pay any interest after I expressed my need to make early payment.
My Email to the Bank is reproduced below:
-------- Forwarded message[protected]
From: Jyotsna randhawa <[protected]@gmail.com>
Date: Sat, Jun 11, 2011 at 4:37 PM
Subject: Repayment of Loan Account No. LC [protected]
To: varun.[protected]@barclays.com, akhil.[protected]@barclays.com


Dear Sir,
Please refer to the trailing email and telephonic conversation with your various personnel as follows:-
1. Called your telephonic customer care on 5/6 June 2011, and expressed the need to make early payment against the loan.
2. During a telephonic conversation with Mr. Varun Monga, Branch manager Chandigarh Region on 6th June 2011, I informed him that I needed to make early payment of the balance loan amount immediately. I apprised him of the whole situation as to what all happened from Jan"11 onwards.
3. On - 6th June 2011, I talked Mr Akhil (Branch manager Ludhiana Region) also (Ph No.[protected]_____) and apprised him of this matter.
4. On:-7th June 2011, I sent the first trailing email to Mr Akhil.
5. On 8th June I again called Mr. Akhil on his ph no.[protected]___ and asked to arrange collection of Loan amount. He told me that he would revert with corrected re-payment details within the next 2 hours time
However, till the time of writing this email, no one from your end has contacted me.

6. Mr. Salil Sharma Public Relation Officer Ludhiana Branch has been the person who has been dealing and communicating with me in this case since 20th January 2011. I informed him of my financial problems and requested a waver of any kind if possible. I was advised that I pay the missed EMI amount and something would be done. On 27 of Jan I paid my EMI and I requested for a foreclosure . I was advised that let M.arch month go n a request 4 waver of interest would be seeked by him frm his seniors. If waver was not possible I should have been told initially.I have been in regular contact on phone with Mr Salil .Then. on 22nd April i had send an Email for early fore closure of my loan and collection of money with request for waver if any could be done. as advised by him. till today im still requestin 4 a foreclosure and the details of it but the wait is still on.

This suggests that deliberate efforts are being made by your bank to delay the matter and charge me more interest, as far as you are able to stretch.
From above communication and inaction from your end it clearly indicates that you are attempting to continue delaying the process of early closure of my account as requested by me since February 2011 and finding ways and means of charging me interest.

In spite of expressing my financial constrain to your good office they have not bothered to take required action.

This is Tantamount to cheating. Hence im separately marking a copy of this communication to the consumer forum

Further please note that w.e.f 12th June'11 evening, I shall be out of station for a couple of days, therefore please send your representative alongwith the correct balance payable amount and close the matter immediately.

I shall not be responsible for any delays.

Thanking you.

Yours sincerely,

Jyotsna Randhawa

Dear Sir,
I Anil Kahale would like to inform you that, I have done transaction Rs.554.37 on dtd. 31.03.2008 for that amount I got the account statement (Period 22.02.08 to 24.04.2008) the due date was 14.05.2008 and I had dropped the ICICI bank Cheque NO. 068522 dtd 11.05.2008 Rs. 555/- on 11.05.2008 in to the Barclay card cheque drop box near rail way station Aurangabad M.S., ( Because they doesn't have collection department in Aurangabad) and the cheque is clear on dtd. 21.05.2008 actually I don't know the problem.From next month the collection department increasing the amount every month and asking me to the payment, Started harassing sending SMS and calling me from various number from Mumbai & other cities, I complaint the concerned department regarding the same but they write me we will response you shortly.

But now they gave my name to CIBIL department as a defaulter. Please Help me.

DEAR SIR/MADAM Am speaking on behalf of blessing kuku in siera leone who is my girl friend.His dad died long ago and he has an account with your company. mr vincent kuku[protected]ris,mr anderson roland is the transfer officer with swift code CBKOSLOD.I will be traveling to africa tomorrow .i want 5 million naira to be transfer to this account[protected] wema bank plc in nigeria for the survival and schooling miss blessing kuku.

Hi,

This is regarding to my credit card no.[protected] which I have cancelled, because of unsatisfied services now more than 10 times I have called them to give me my NOC letter mail via e-mail & post mail as well, but niether I recieved any mail from them nor any postal mail, my last complaint no is 5077660, now if any fake bill against my name, I dont have any proof of it. I want strict action should be taken against them because they don't respond to the customer.
Secondly I want my NOC letter to be mailed to me as a proof.

Regards
Anil Dubey
[protected]

Such a so called big Multinational Corporate firm i.e.,Barclays finanace running with nonsense and careless, andgood example of mismanagement
At initialy to get loan it requires only one call to get n everything will be done by them at your doorstep, but now if i want to close the loan after two years, it is almost 10-15 rounds in mulund office, till no one is ready to take care, n after calling , even dont have manners to attend calls, calls will be attended after 7.00pm by security person to forward message of ofiicials regarding closing hour n no one is available to talk,
will not suggest anybody to deal with such type of rubbish organisation, its better to deal with any indian finance, compony
Regards
R.D

I had taken a credit card from Barclay's Bank PLC in the year 2008 and then after making regular payments for a long time, I kept requesting the bank to send me statements for my card. I kept on calling the customer service for this same issue and each time they took a new request and nothing happened. Then I stopped making payments to them for a few months as they were not ready to fulfill my request and I had a dispute with them as I had all the right to see the charges that were applied to my account. They then blocked my card and approached me to clear my account and we agreed and settled the card account for 18,000 in May 2009. They gave me a letter and receipts for the same. The nightmare then started as Barclay's very conveniently forgot to update their systems as closed and gave my details to recovery agencies who posed as Policeman and harassed me for two long years. I kept on calling their customer care like a fool and no one was ready to assist me with that and I kept writing mails after mails to them and they finally accepted that the card was cleared indeed and they gave me a zero balance letter and to my shock and surprise they have put the date for 2011 instead of 2009 May. To top all the trouble as a Bonus they had reported an amount of 5laks plus with cibil and they have put me as a intentional defaulter with cibil as according to them I did not make any payments from May 2009 to 2011, my point is why should I pay anything when the account was closed in May 2009 and they have taken the payment from me. I wrote to them recently and I got a more shocking mail stating that since there was no payment made for a considerable period of time they have deactivated my service and the account is settled in full for a amount of 27,000 plus when it was only 18,000. Please look into this matter urgently as I have two small daughters to look after and also my brother and sister have passed away and I have his children as well on me and I am unable to get any loan from anywhere due to the dadagiri of this bank. Someone please help get out of this hell asap.

Dear Sir,
Pls find below a fraudulent mail received to me. Initially they were asking my id proofs and then they have sent me below mail and SMS on my mobile no. asking me to deposit of Rs.24770/- as conversation charge to be paid to RBI and also I got a SMS from unique ID – “RBI” as detailed below:

SMS from RBI on 30/05/2011 at 11:12am to my no.[protected] : “From: Reserve Bank of India, Cash to be deposited in State Bank of India, A/c.no. [protected], Name: Gopal Das, PAN no. AZPPD9180Q. By Mr.Grace Kushie – Foreign Exchange Department”.

Also I was getting a call from Mrs.Trushi from ph.no.[protected] and she is telling that she is from RBI forex department calling me for RBI charges to be paid and she only sms me as detailed above.

Pls find below the Mail received to me.

This is for your information and seeking your strong action against these fraudulent people.

This mail is in public interest. Kindly requesting for legal action pls.
Thanking you.
Yours faithfully,
Suresh R.

[protected][protected]--Mail copy[protected]----

From: BARCLAYS BANK PLC <[protected]@gncn.net>
To: [protected]@yahoo.com
Sent: Sun, May 29, 2011 2:32:01 PM
Subject: *Processing Officer Arriving Tomorrow In India, Kindly Be Ready With The Conversion Fee Of 24,770 INR*



Error! Filename not specified.
CUSTOMERS ATTENTION
24 Hrs Online Customer Service
Barclays Commercial Bank Of London
London Branch.........
PO BOX 36997, Catford,
London, SE6 4WT, UK


Registered Office: Barclays,
Registered No: 169628.

This is to notify you that your won Cheque has been referred from the signal department here in UK to the Reserve Bank Of India waiting for the arrival of the processing officer to procure the vital document needed for the prompt transfer of your funds.

However, the processing officer will be leaving for India tonight for the purpose of the transfer of your fund to your Local Account.

Meanwhile you are to pay your RBI Conversation fee immediately the processing officer get in touch with you, the reason why it will be of paramount importance for you to get that done immediately, that will enable them to procure the vital document needed for the prompt transfer of your funds. The RBI Conversation fee consist of the insurance & ministry of finance stamps as well as the approval signature from India Government. According to the telephone conversations I had with the (RBI) Public Relation Officer, they indicated that immediately the necessity is been put in place your fund will be transfer to your account immediately.

I do advise you to cooperate with the Processing Officer (DR.PETER COHEN WOOLFE ) to enable him get your fund transferred to your account tomorrow only. See below the processing officer's details:

Name: DR. PETER COHEN WOOLFE
Age: 65-Years
Nationality: British
Country Of Resident: England
Email: processingmanager_dr.[protected]@yahoo.co.uk

Please be reminded that the Conversation fee is 24,770 INR according to RBI (PRO). And it has to be remitted to the officer immediately he get in touch with you. We sincerely assure you that all processes are well co-ordinated with utmost experience and as soon as the Processing Officer arrive India tomorrow morning all transactions should be fixed. Once again we are sorry for the inconveniences. Thanks for your patience and being part o[censored]s. You can write us if there be any query.

We expect that you co-operate with the processing office to enable him get your fund transfer to your local account on time.

For query or further clarification, please contact the Head of Foreign Remittance Department (Cheif Executive) on direct line [protected]

Sir Adolf Stratford Thomas (Mr.),
(Senior Officer)
Account Department (Local/ Foreign)
International Banking Unit,
Barclays Bank Plc..,
Tel: [protected], [protected], [protected]
Barclays Bank Plc.

Dear sir we are received this mail and send all information but not credited in my bank a/c this amount so please help me i,m forwarded this mail copy
1 Churchill Place
London, E14 5HP, United Kingdom
http://www.barclays.co.uk


Dear Customer,

RE: INSTRUCTIONS ON HOW TO CREDIT YOUR ACCOUNT WITH THE SUM OF
£5,800,000.00

We at this bank wish to congratulate and inform you that after thorough
Review of your Inheritance/Contract funds transfer release documents in
Conjunction with the Central Bank and the International Monetary Fund
Assessment report, your payment file was forwarded to us for immediate
Transfer of a part-payment £5,800,000.00 to your designated bank account
From their offshore account with us.

The Audit reports given to us shows that you have been going through hard
Times by paying a lot of money to see to the release of your funds, which
Has been delayed by some dubious officials. We therefore advice that you
Stop further communication with any correspondence outside this office
Since you do not have to pay any money or fee to receive your funds as you
Have met up with the whole funds transfer requirements.

The only thing required from you is to obtain the Non-Residential
Clearance Form to enable us credit your account directly by telegraphic
Transfer or through any of our corresponding banks and send copies of the
Funds transfer release documents to you and your bankers for confirmation.

Should you follow our directives, your funds will be credited and reflect
In your bank account within five (5) bank working days from the day you
Obtain this Non-Residential Clearance Form.

For further details and assistance on this Remittance Notification, kindly forward your FULL NAMES, CONTACT ADDRESS, INTERNATIONAL PASSPORT or DRIVERS LICENSE, TELEPHONE and FAX NUMBERS directly to my private E-mail: mrsmaureenfrank.[protected]@admin.in.th (OR) maureenfrank.[protected]@lunnet.com


Yours sincerely,
Mrs. Maureen Frank
Head, International Banking Division.
Barclays Bank PLC, UK

Despite of the repeated telephonic reminders; Barclays bank have not sent us the consolidate report we requested for to understand the amount we required to pre close the loan last year.

After a year (now 2011), Barclays bank is repeating the same story, not sending the form/documents required to pre close the loan.

The EMI I have paid in this month of May 2011 is the last EMI I have paid to Barclays bank against my loan # 1213281.

If Barclays bank fails to send me the pre closure form than I will be forced to withdraw the funds from my account so that the next EMI bounces and also I will not be bearing any kind of penalty because the responsibility of sending pre closure forms lies to Barclays bank which they have intentionally failed numerous times.

Barclays bank has also cheated us by giving the loan at 17.5%, I am stating this statement on the grounds that when we threatened them to send the form otherwise we will bounce the EMI, they gave me offer to reduce the interest by 2% and bringing it down from 17.55 to 15.5%. Is this not the proof enough that how Barclays bank has sucked the blood enough from the civilians who required loan during financial hardships.

This mail to Barclays bank will be used as the proof that we had placed request over the phone numerous times but they have repeatedly intentionally failed to fulfill their part of responsibilities.

Violet Deepa Sera
Ph. [protected]
Loan Number 1213281

Barclays deliberate effort to make customer defaulter

I have loan account LC[protected] with Barclays Finance. I took this loan when I was working in Chennai Standard Chartered hence I had and ECS with my salary account. Since I got a opportunity in my home town Tuticorin I shifted. I contacted one of the Branch of Barclays and they said I can send DD or Multi City Cheque for EMI payment. So I continued doing so. The cheque will get cleared after a lot of Delay or may be not at all so that I will have to send fresh cheques. All of sudden after 26 EMIs!! they said I must pay only through ECS and not by cheques. So I got an ECS form signed from my Bank Manager and sent it along with an swap charges cheque. This time they said they need an undated Security Cheque for the full loan amount to activate ECS. I was puzzled hence I approached Chennai DNBS to help me. Upon their intervention they agreed for PDCs for remaining EMIs and no Security cheque. So I sent the PDCS. Again till date the PDCs are not collected. I am totally unaware of the charges they have put. They are deliberately trying make a customer defaulter by holding payment. I am ready to pay the pending EMIs also and clear the loan. All I need is not be penalized with unfair charges.

I am the sales manager for Land Rover & Jaguar dealer in U.A.E. I really have the worst experience ever with a bank. Many people asked me not to deal with Barclays, but I took my chances.
One of your sales officers (Mehwish Wilson) from Sahara Marketing Services, who is representing Barclays Bank, visited me at my office and convinced me to go for your Platinum credit card. I was very clear from the beginning that I will not sing a blank cheuqe, get the approval with the amount then I write the amount in the cheuqe and sign it. She told me ok wait tell the Department get us the exact amount, after few days she called me and told me that the approved amount is 98,300 AED. So she came to me and I singed on this amount. After 4 days I received the card from the corrier and I found that the approved amount is 58,800 AED. so I have been cheated by your bank so either the increase the limit to the same amount or to get me back the chueqe witch I singed for 98,300 and change it with the new amount or to cancel every thing and get me back my cheuqe to my office and I will take it further from their

they are sending message on the phone and they are telling about the winning the prizes in dollars. they are giving the email address of barclays bank trust company email id: barclays.[protected]@hotmail.com