Barclays Complaints & Reviews

BARCLAYS FINANCE - Personal Loan
Hi.. I have taken a personal loan from Barclays Finance Sunder Nagar Branch New Delhi for an amount of Rs. 1,31,515 and at the time of taking the loan i was told that i
was getting the loan for 18.21% rate of interest. But now they are charging me a rate of interest of 30% per annum. which is way above of what i was told at the time of taking the loan. Would request your help in sorting this case.

Kindly, I am Hasan Mohamed Zein El-Abedein Hasan Salama from Egypt.
Please I have received from Dr. Jennifer McMahon (Microsoft Promotion director) and his mail is ([protected]@hotmail.com)an email that I have won MICROSOFT AWARD , and they told me to contact MR. NICHOLAS BLAIR his number is
+[protected] and his mail is ([protected]@london.com) to claim my prize witch it one million British pounds he send me a scanned copy from cheque witch it is attached bellow and he told me to contact Mr. Scott Edward foreign remittance/transfer manager Barclays Bank London, and he told me that I have to pay 750 british pounds to open a none resident account to transefeer money to my account here in Egypt , and his mail is ([protected]@barclayslplc.com) , and the direct line is +[protected] and the address of the bank is BARCLAYS BANK PLC. 15 GREAT PORTLAND STREET, LONDON, W1W 8QW, UNITED KINGDOM.

Please I need to know is all this is true or wrong , and if it true what shall I do ,

My Mail is ([protected]@yahoo.com)

Thanks a lot and best regards.

Dear Concern,

This is regarding written off case client ID[protected] & Credit card no. [protected],i wish to inform you that in the month of oct'2009, i have deposited all my due of your company Rs. 4000/- (Four Thousand Only).But it has been updated in your system on dated 14th Nov'2009,due to this delay my name (Kapil Kumar Bajaj)is reflecting in CIBIL.

Request you to please do the needful to avoid any unwanted condition. I am enclosing the scan copy of F&F Letter and Receipt.


Kapil Kumar Bajaj
Mb. No. (+[protected]

1) In Jan, 2011, requested the bank to facilitate early closure and repayment of the loan since I was finding it uneconomical to keep paying large interest amounts on the EMIs.
I manages funds from a personal source in order to make early payment.
2) I additionally requested for a waver of early closure charges due to my unsatisfactory financial condition. An EMI also got delayed due to my financial crisis.
3) I was advised up-date my last EMI to wait for some time, before something favorable could be done.
4) I did as advised. Thereafter two more installments have been debited to my savings account (by auto pay facility). However the bank officials are denying any concessions.
If this was to happen, I should not be liable to pay any interest after I expressed my need to make early payment.
My Email to the Bank is reproduced below:
-------- Forwarded message[protected]
From: Jyotsna randhawa <[protected]@gmail.com>
Date: Sat, Jun 11, 2011 at 4:37 PM
Subject: Repayment of Loan Account No. LC [protected]
To: varun.[protected]@barclays.com, akhil.[protected]@barclays.com


Dear Sir,
Please refer to the trailing email and telephonic conversation with your various personnel as follows:-
1. Called your telephonic customer care on 5/6 June 2011, and expressed the need to make early payment against the loan.
2. During a telephonic conversation with Mr. Varun Monga, Branch manager Chandigarh Region on 6th June 2011, I informed him that I needed to make early payment of the balance loan amount immediately. I apprised him of the whole situation as to what all happened from Jan"11 onwards.
3. On - 6th June 2011, I talked Mr Akhil (Branch manager Ludhiana Region) also (Ph No.[protected]_____) and apprised him of this matter.
4. On:-7th June 2011, I sent the first trailing email to Mr Akhil.
5. On 8th June I again called Mr. Akhil on his ph no.[protected]___ and asked to arrange collection of Loan amount. He told me that he would revert with corrected re-payment details within the next 2 hours time
However, till the time of writing this email, no one from your end has contacted me.

6. Mr. Salil Sharma Public Relation Officer Ludhiana Branch has been the person who has been dealing and communicating with me in this case since 20th January 2011. I informed him of my financial problems and requested a waver of any kind if possible. I was advised that I pay the missed EMI amount and something would be done. On 27 of Jan I paid my EMI and I requested for a foreclosure . I was advised that let M.arch month go n a request 4 waver of interest would be seeked by him frm his seniors. If waver was not possible I should have been told initially.I have been in regular contact on phone with Mr Salil .Then. on 22nd April i had send an Email for early fore closure of my loan and collection of money with request for waver if any could be done. as advised by him. till today im still requestin 4 a foreclosure and the details of it but the wait is still on.

This suggests that deliberate efforts are being made by your bank to delay the matter and charge me more interest, as far as you are able to stretch.
From above communication and inaction from your end it clearly indicates that you are attempting to continue delaying the process of early closure of my account as requested by me since February 2011 and finding ways and means of charging me interest.

In spite of expressing my financial constrain to your good office they have not bothered to take required action.

This is Tantamount to cheating. Hence im separately marking a copy of this communication to the consumer forum

Further please note that w.e.f 12th June'11 evening, I shall be out of station for a couple of days, therefore please send your representative alongwith the correct balance payable amount and close the matter immediately.

I shall not be responsible for any delays.

Thanking you.

Yours sincerely,

Jyotsna Randhawa

Dear Sir,
I Anil Kahale would like to inform you that, I have done transaction Rs.554.37 on dtd. 31.03.2008 for that amount I got the account statement (Period 22.02.08 to 24.04.2008) the due date was 14.05.2008 and I had dropped the ICICI bank Cheque NO. 068522 dtd 11.05.2008 Rs. 555/- on 11.05.2008 in to the Barclay card cheque drop box near rail way station Aurangabad M.S., ( Because they doesn't have collection department in Aurangabad) and the cheque is clear on dtd. 21.05.2008 actually I don't know the problem.From next month the collection department increasing the amount every month and asking me to the payment, Started harassing sending SMS and calling me from various number from Mumbai & other cities, I complaint the concerned department regarding the same but they write me we will response you shortly.

But now they gave my name to CIBIL department as a defaulter. Please Help me.

DEAR SIR/MADAM Am speaking on behalf of blessing kuku in siera leone who is my girl friend.His dad died long ago and he has an account with your company. mr vincent kuku[protected]ris,mr anderson roland is the transfer officer with swift code CBKOSLOD.I will be traveling to africa tomorrow .i want 5 million naira to be transfer to this account[protected] wema bank plc in nigeria for the survival and schooling miss blessing kuku.

Hi,

This is regarding to my credit card no.[protected] which I have cancelled, because of unsatisfied services now more than 10 times I have called them to give me my NOC letter mail via e-mail & post mail as well, but niether I recieved any mail from them nor any postal mail, my last complaint no is 5077660, now if any fake bill against my name, I dont have any proof of it. I want strict action should be taken against them because they don't respond to the customer.
Secondly I want my NOC letter to be mailed to me as a proof.

Regards
Anil Dubey
[protected]

Such a so called big Multinational Corporate firm i.e.,Barclays finanace running with nonsense and careless, andgood example of mismanagement
At initialy to get loan it requires only one call to get n everything will be done by them at your doorstep, but now if i want to close the loan after two years, it is almost 10-15 rounds in mulund office, till no one is ready to take care, n after calling , even dont have manners to attend calls, calls will be attended after 7.00pm by security person to forward message of ofiicials regarding closing hour n no one is available to talk,
will not suggest anybody to deal with such type of rubbish organisation, its better to deal with any indian finance, compony
Regards
R.D

I had taken a credit card from Barclay's Bank PLC in the year 2008 and then after making regular payments for a long time, I kept requesting the bank to send me statements for my card. I kept on calling the customer service for this same issue and each time they took a new request and nothing happened. Then I stopped making payments to them for a few months as they were not ready to fulfill my request and I had a dispute with them as I had all the right to see the charges that were applied to my account. They then blocked my card and approached me to clear my account and we agreed and settled the card account for 18,000 in May 2009. They gave me a letter and receipts for the same. The nightmare then started as Barclay's very conveniently forgot to update their systems as closed and gave my details to recovery agencies who posed as Policeman and harassed me for two long years. I kept on calling their customer care like a fool and no one was ready to assist me with that and I kept writing mails after mails to them and they finally accepted that the card was cleared indeed and they gave me a zero balance letter and to my shock and surprise they have put the date for 2011 instead of 2009 May. To top all the trouble as a Bonus they had reported an amount of 5laks plus with cibil and they have put me as a intentional defaulter with cibil as according to them I did not make any payments from May 2009 to 2011, my point is why should I pay anything when the account was closed in May 2009 and they have taken the payment from me. I wrote to them recently and I got a more shocking mail stating that since there was no payment made for a considerable period of time they have deactivated my service and the account is settled in full for a amount of 27,000 plus when it was only 18,000. Please look into this matter urgently as I have two small daughters to look after and also my brother and sister have passed away and I have his children as well on me and I am unable to get any loan from anywhere due to the dadagiri of this bank. Someone please help get out of this hell asap.

Dear Sir,
Pls find below a fraudulent mail received to me. Initially they were asking my id proofs and then they have sent me below mail and SMS on my mobile no. asking me to deposit of Rs.24770/- as conversation charge to be paid to RBI and also I got a SMS from unique ID – “RBI” as detailed below:

SMS from RBI on 30/05/2011 at 11:12am to my no.[protected] : “From: Reserve Bank of India, Cash to be deposited in State Bank of India, A/c.no. [protected], Name: Gopal Das, PAN no. AZPPD9180Q. By Mr.Grace Kushie – Foreign Exchange Department”.

Also I was getting a call from Mrs.Trushi from ph.no.[protected] and she is telling that she is from RBI forex department calling me for RBI charges to be paid and she only sms me as detailed above.

Pls find below the Mail received to me.

This is for your information and seeking your strong action against these fraudulent people.

This mail is in public interest. Kindly requesting for legal action pls.
Thanking you.
Yours faithfully,
Suresh R.

[protected][protected]--Mail copy[protected]----

From: BARCLAYS BANK PLC <[protected]@gncn.net>
To: [protected]@yahoo.com
Sent: Sun, May 29, 2011 2:32:01 PM
Subject: *Processing Officer Arriving Tomorrow In India, Kindly Be Ready With The Conversion Fee Of 24,770 INR*



Error! Filename not specified.
CUSTOMERS ATTENTION
24 Hrs Online Customer Service
Barclays Commercial Bank Of London
London Branch.........
PO BOX 36997, Catford,
London, SE6 4WT, UK


Registered Office: Barclays,
Registered No: 169628.

This is to notify you that your won Cheque has been referred from the signal department here in UK to the Reserve Bank Of India waiting for the arrival of the processing officer to procure the vital document needed for the prompt transfer of your funds.

However, the processing officer will be leaving for India tonight for the purpose of the transfer of your fund to your Local Account.

Meanwhile you are to pay your RBI Conversation fee immediately the processing officer get in touch with you, the reason why it will be of paramount importance for you to get that done immediately, that will enable them to procure the vital document needed for the prompt transfer of your funds. The RBI Conversation fee consist of the insurance & ministry of finance stamps as well as the approval signature from India Government. According to the telephone conversations I had with the (RBI) Public Relation Officer, they indicated that immediately the necessity is been put in place your fund will be transfer to your account immediately.

I do advise you to cooperate with the Processing Officer (DR.PETER COHEN WOOLFE ) to enable him get your fund transferred to your account tomorrow only. See below the processing officer's details:

Name: DR. PETER COHEN WOOLFE
Age: 65-Years
Nationality: British
Country Of Resident: England
Email: processingmanager_dr.[protected]@yahoo.co.uk

Please be reminded that the Conversation fee is 24,770 INR according to RBI (PRO). And it has to be remitted to the officer immediately he get in touch with you. We sincerely assure you that all processes are well co-ordinated with utmost experience and as soon as the Processing Officer arrive India tomorrow morning all transactions should be fixed. Once again we are sorry for the inconveniences. Thanks for your patience and being part o[censored]s. You can write us if there be any query.

We expect that you co-operate with the processing office to enable him get your fund transfer to your local account on time.

For query or further clarification, please contact the Head of Foreign Remittance Department (Cheif Executive) on direct line [protected]

Sir Adolf Stratford Thomas (Mr.),
(Senior Officer)
Account Department (Local/ Foreign)
International Banking Unit,
Barclays Bank Plc..,
Tel: [protected], [protected], [protected]
Barclays Bank Plc.

Dear sir we are received this mail and send all information but not credited in my bank a/c this amount so please help me i,m forwarded this mail copy
1 Churchill Place
London, E14 5HP, United Kingdom
http://www.barclays.co.uk


Dear Customer,

RE: INSTRUCTIONS ON HOW TO CREDIT YOUR ACCOUNT WITH THE SUM OF
£5,800,000.00

We at this bank wish to congratulate and inform you that after thorough
Review of your Inheritance/Contract funds transfer release documents in
Conjunction with the Central Bank and the International Monetary Fund
Assessment report, your payment file was forwarded to us for immediate
Transfer of a part-payment £5,800,000.00 to your designated bank account
From their offshore account with us.

The Audit reports given to us shows that you have been going through hard
Times by paying a lot of money to see to the release of your funds, which
Has been delayed by some dubious officials. We therefore advice that you
Stop further communication with any correspondence outside this office
Since you do not have to pay any money or fee to receive your funds as you
Have met up with the whole funds transfer requirements.

The only thing required from you is to obtain the Non-Residential
Clearance Form to enable us credit your account directly by telegraphic
Transfer or through any of our corresponding banks and send copies of the
Funds transfer release documents to you and your bankers for confirmation.

Should you follow our directives, your funds will be credited and reflect
In your bank account within five (5) bank working days from the day you
Obtain this Non-Residential Clearance Form.

For further details and assistance on this Remittance Notification, kindly forward your FULL NAMES, CONTACT ADDRESS, INTERNATIONAL PASSPORT or DRIVERS LICENSE, TELEPHONE and FAX NUMBERS directly to my private E-mail: mrsmaureenfrank.[protected]@admin.in.th (OR) maureenfrank.[protected]@lunnet.com


Yours sincerely,
Mrs. Maureen Frank
Head, International Banking Division.
Barclays Bank PLC, UK

Despite of the repeated telephonic reminders; Barclays bank have not sent us the consolidate report we requested for to understand the amount we required to pre close the loan last year.

After a year (now 2011), Barclays bank is repeating the same story, not sending the form/documents required to pre close the loan.

The EMI I have paid in this month of May 2011 is the last EMI I have paid to Barclays bank against my loan # 1213281.

If Barclays bank fails to send me the pre closure form than I will be forced to withdraw the funds from my account so that the next EMI bounces and also I will not be bearing any kind of penalty because the responsibility of sending pre closure forms lies to Barclays bank which they have intentionally failed numerous times.

Barclays bank has also cheated us by giving the loan at 17.5%, I am stating this statement on the grounds that when we threatened them to send the form otherwise we will bounce the EMI, they gave me offer to reduce the interest by 2% and bringing it down from 17.55 to 15.5%. Is this not the proof enough that how Barclays bank has sucked the blood enough from the civilians who required loan during financial hardships.

This mail to Barclays bank will be used as the proof that we had placed request over the phone numerous times but they have repeatedly intentionally failed to fulfill their part of responsibilities.

Violet Deepa Sera
Ph. [protected]
Loan Number 1213281

Barclays deliberate effort to make customer defaulter

I have loan account LC[protected] with Barclays Finance. I took this loan when I was working in Chennai Standard Chartered hence I had and ECS with my salary account. Since I got a opportunity in my home town Tuticorin I shifted. I contacted one of the Branch of Barclays and they said I can send DD or Multi City Cheque for EMI payment. So I continued doing so. The cheque will get cleared after a lot of Delay or may be not at all so that I will have to send fresh cheques. All of sudden after 26 EMIs!! they said I must pay only through ECS and not by cheques. So I got an ECS form signed from my Bank Manager and sent it along with an swap charges cheque. This time they said they need an undated Security Cheque for the full loan amount to activate ECS. I was puzzled hence I approached Chennai DNBS to help me. Upon their intervention they agreed for PDCs for remaining EMIs and no Security cheque. So I sent the PDCS. Again till date the PDCs are not collected. I am totally unaware of the charges they have put. They are deliberately trying make a customer defaulter by holding payment. I am ready to pay the pending EMIs also and clear the loan. All I need is not be penalized with unfair charges.

I am the sales manager for Land Rover & Jaguar dealer in U.A.E. I really have the worst experience ever with a bank. Many people asked me not to deal with Barclays, but I took my chances.
One of your sales officers (Mehwish Wilson) from Sahara Marketing Services, who is representing Barclays Bank, visited me at my office and convinced me to go for your Platinum credit card. I was very clear from the beginning that I will not sing a blank cheuqe, get the approval with the amount then I write the amount in the cheuqe and sign it. She told me ok wait tell the Department get us the exact amount, after few days she called me and told me that the approved amount is 98,300 AED. So she came to me and I singed on this amount. After 4 days I received the card from the corrier and I found that the approved amount is 58,800 AED. so I have been cheated by your bank so either the increase the limit to the same amount or to get me back the chueqe witch I singed for 98,300 and change it with the new amount or to cancel every thing and get me back my cheuqe to my office and I will take it further from their

they are sending message on the phone and they are telling about the winning the prizes in dollars. they are giving the email address of barclays bank trust company email id: barclays.[protected]@hotmail.com

EPF & FPF claim form submitted on 25/01/2011. M/s.Niche Technologies Pvt.ltd Bangalore Branch.
My PAN NO- AOVPM5424P My Chennai Branch Person Said Call Mr.AKMAL He's The Contact Person In Bangalore Office So..I Called That Man ### 150-Times I Called.But Still He Said I Will Call u. But My Family Financial Is Not Good So..Pls Try To Get My Money Fast. Kindly Help Me [protected]@yahoo.co.uk Cell-[protected].

Hello,

This the regarding reversal of Late Payment Charges against my Credit Card NO. [protected] of Barclay Bank... as there no due against the card.

for the payment of the month of march 11 i dropped cheque on date 22/03/2011 on the drop box which is mentioned by the bank and i always drop cheque in the same drop box my due date is 28/03/2011. now the bank has charged me 450 rs. for late payment. bank says that they received my cheque on 29/03/2011. & they decline my request of late payment reversal. the request no. for reversal is 4933724. the bank says that they have check the drop box department and they says the collection is regularly done at drop box. now what i'll do for these. i want to discontinue the card but they says that pay the dues after they will process. this is third time the bank done these type of mistake.


this is a humble request to you to kindly take strict action against Barclay's Bank.

Request to kindly remove the Rs.450/- from my cards dues.

Sir,
I, Shivraj Ramakant Patil, address you as follows.

Sir, I recieved the following e-mail from Coca-Cola U.K. Team for filling up Verification Form which read as follows :

--- On Sun, 16/1/11, Dr Henry Mark <[protected]@live.co.uk> wrote:


From: Dr Henry Mark <[protected]@live.co.uk>
Subject: KINDLY FILL THE VERIFICATION FORM‏‏‏
To: [protected]@yahoo.co.in
Date: Sunday, 16 January, 2011, 4:44 AM


PO Box 1010,Liverpool
L70 1NL,United Kingdom,







WINNING NUMBER: C.C.UK/ 04567

To proceed with your claims, you would be required to fill the Verification Form below completely and return back to us immediately.



Fill Out This Form

1. Full Names: SHIVRAJ RAMAKANT PATIL

2. Your Full Address: 601, "Alice Heven", Near Sanjeevni Hospital, Opp. TJSB Bank, K'Villa, Thane - West. 400601. MAHARASHTRA - INDIA.

3. Your Age: 30

4. Your country: INDIA

5. Your Country of resident: INDIA

6. Your City: THANE

7. Your Occupation: ADVOCATE, HIGH COURT, BOMBAY.

8. Sex: MALE

9. Statue: ---

10.Email Address: [protected]@yahoo.co.in

11. Your Mobile Number: [protected]

DECLARATION:


I, Shivraj R. Patil HEREBY
DECLARE THAT THE ABOVE DATA ARE TRUE. THAT MY CLAIMS AGENT SHALL ACT AS A FACILITATOR IN THE TRANSFER OF THE TOTAL FUND TO ME.


DATE : 22.01.2011
SHIVRAJ RAMAKANT PATIL.



Congratulations once again from the entire staff of the COCA COLA PROMO TEAM ENGLAND.

[protected][protected][protected][protected][protected][protected]



After me submitting this Verification Form duly filled, I recieved the above attached Foreign Exchange Commission Fund Registration Form in view of conversion of 500,000.00 GBP in Indian Currency. In view of the same I have paid the conversion fees of Rs. 2,15,880/- (INR) to the Foreign Exchange Commission on 28.01.2011.

Thereafter it appears that I have been trapped by some cyber criminals posing themselves as RBI (Reserve Bank of India) Officers who are contacting me continuosly and making huge financial demands for getting the funds cleared and transferring the same to my bank account. Thank God I learnt about these fake officer criminals on the internet where number of complaints appeared about these fake rbi officers fooling around people to shell out money illegally...

Now its more two months over but I have not recieved the funds and I am without any guidance and knowledge about the same.

Hence, you are requested to kindly look into the matter and inform me about the exact status of the funds and the further appropriate steps with regards to the same.

Awaiting your response...

Regards,

Shivraj Patil.
email : [protected]@yahoo.co.in

sir i had got a mail and a message from a company that u have won 700 thosand gbp in a luck draw for a mobile no. then i had sent a mail to them then they told that pay the custom for the parcel of 22 thosand.after paying that they told that u are delayed bcz of late payment so u have to pay 12 thousand for my agent air ticket feee then i paid it them.after that they told to pay the registration fee 30 thousand for the govt.it will be refundable and then at sametime i paid it then they told me to pay the anticorruption charges 12 thousands to pay but then i refused to pay after that they dint cont.me.i want my money back atleast the customs charges. i[censored] have any of the solution plz reply me on my mail id " [protected]@gmail.com "

Sir,

I am following with Barclays bank since 3 months to clear the negative history given by this bank even though i made settlement amount. But there is no proper response received from them nor the issue get resolved. I dont have other source then fill a complaint. Pls help in closing this issue and making this as compliant.

Regards,

Tajudeen S
Mob - [protected]

----- Forwarded by S Tajudeen/India/Airtel on 03/21/2011 03:12 PM -----

From: S Tajudeen/India/Airtel
To: [protected]@barclays.com
Cc: [protected]@yahoo.co.in
Date: 03/10/2011 11:29 AM
Subject: Fw: Complaint number[protected]Telebanking)_ Loan account-181180


Sir, I am going to file a suit against this, pls reply before that.

Regards,

Tajudeen S

----- Forwarded by S Tajudeen/India/Airtel on 03/10/2011 11:28 AM -----

From: S Tajudeen/India/Airtel
To: [protected]@barclays.co.in
Cc: [protected]@yahoo.co.in
Date: 03/10/2011 11:21 AM
Subject: Re: Fw: Complaint number[protected]Telebanking)_ Loan account-181180


Sir, I am going to file a suit against this, pls reply before that.

Regards,

Tajudeen S



From: S Tajudeen/India/Airtel
To: [protected]@barclays.co.in
Cc: [protected]@yahoo.co.in
Date: 02/01/2011 05:35 PM
Subject: Fw: Complaint number[protected]Telebanking)_ Loan account-181180


Pls intervene
----- Forwarded by S Tajudeen/India/Airtel on 02/01/2011 05:34 PM -----


S Tajudeen/India/Airtel
01/27/2011 03:48 PM
To
[protected]@barclays.com
cc
[protected]@yahoo.co.in
Subject
Complaint number[protected]Telebanking)_ Loan account-181180
P Please do not print this e-mail unless it is absolutely necessary P




Sir,

Name - Tajudeen S
Address - 145, E Block, M M D A Colony, Arumbakkam, Ch - 106.
PAN number - AGWPT4940N
Mobile number - [protected]
DOB[protected]
CIBIL Control number - 46,09,00,896
Barclays LAN[protected]

I have taken personal loan and it was settle in the month of Sep'09 but the same was not informed to CIBIL from your side. I have taken CIBIL report and
I am trying to reach customer service - phone banking since one month and they are not resolving and informing to call back again and again. I am going to file a suit against this if i am not going to get resolution through this mail also.






Regards,

Tajudeen S