Bata India Complaints & Reviews

SIR

I have purchased one shoes of BATA Company some time 4/5 years back.The utilisation of the shoes are very less because of enough quantity.

To day after a long time, I have utilised said shoes but in the evening to my surprise, the sole of the front side of both shoes detached and torned and departed from the upper side.

Since there is a facility of web sight,I have thought to complain directly to you.

Hope to receive your reply. My e mail address is [protected]@gmail.com. and mobile No. is [protected].

I just give my introduction in brief. I am in Bank of Baroda since last 39 years as supervisory cadre.

Thanking you,

Vipul soni

Dear Sir/Madam,

Sub: Complaint against Bata Ltd.

I had bought Bata leather shoes around 8 months back from Bata showroom at fort (next to AkbarAllys) for Rs.2000/-. Both the soul of these shoes are actually broken and the inside rubber is comming out from the soul and it is difficult to balance wile walking.
I had visited the same showroom to meet the manager (I guess Mr. Ramesh Chavan) couple of time, but he is never available at the shop. I fail to understand why such people are recruited by Bata who are never seen in the branch. Further, the other staff (Mr. Irshad) does not know how to speak to customers. He was rude and very arrogant.

I asked Mr. Irshad to change the base of the shoes for which he replied saying that it will charge me additional Rs.450/- and there will be no guarantee for the shoe after that.
I fail to understand why in first place bata makes such cheep quality of shoes that does not last even for a year. Further, why cant you give a guarantee for the new soul that you will add to the shoes

I had bought a pair of bata "scholl" footwear for myself a couple of months back from MGM, Gurgaon. After a couple of wears the dark brown colour on footwear started pealing from a particular portion. with each wear more and more of the colour is getting pealed off and a much lighter colour is apearing from underneath. i have used "schools" from bata for several years and have never had a problem with them in the past. i requested the person incharge in the MGF mall shop to replace the pair for me. He agreed that there was a problem with the pair and asked me to lodge a complain on this site. he said that once he gets instructions from the head office in response to the complain he would be able to give me a new pair. The code no of the foot wear is
0023.5
673 - 4061
Kindly respond at the earliest

Respected sir ,
I am zaheerkhan, a very old custommer of bata .three months back i purchased five bataschoolbags from one o[censored]r bata showroom which is placed at abids hyderabad,as i have already informed you that the bag's which you have given are of a very poor meterial ..that's why three of the bag's have been damaged .my childreen are facing lot of problem to go to school due to the damage of there batabag's.as i am a custommer since 30years to ur company, kindly my request to you is that replace the bag's as soon as possible.of bill no:dated:1-6-2010/1/0153.
thanking you,
your's sincerely
zaheerkhan

Dear Sir,
I purchased a shoes whose soule got damaged after wearing 6-7 days only since I purchased from your approved shop of BATA dated[protected]. I visited the shop and showed the condition of the shoe. They recommed to me to write to customer service for reimbersement or replacement.
Shoe & Shop details are as follows:-
Shop Details:
BATA INDIA LTD
BHAYANDER MAXUS(556/02303)
BHAYANDER MAHARASHTRA.
PH no[protected]

Shoe Details:-
Model- 8556011 COMFIT
Size- 8
Color- Black
Purchase date- 01/05/2010
Price- Rs. 1999.00
Payment- By card

As per the advice given by the shop I had written a mail to customer service but they are not replacing the shoes Instead they are willing to adjust 50% of the old price with new purchase. They are telling about return policy of checking the product within 75 days and in case if there is any problem the same will be treated in different slabs accordingly.

These days as every one has more than one pair of shoes and no body wears the same shoes every day. A person who has a capacity to purchase Rs. 2000/- shoe does not depend on that particular shoes. He must be having atleast 6-8 pair of shoes. This shoe has also been worn only for 5/6 days but after which this problem has occured.I have showed the condition of shoes to the shop from where I purchased. They ensured me that just write to customer care(Ph No[protected] & your shoes will get replaced. But getting a reply from there end dissappoints me. Instead of thinking of there product and quality they are showing the customer about rules & regulation, Which I suppose a company like BATA should not do.

I purchased this shoe considering Bata as one of the best brands available in the market and now we are not satisfied with the product and its services.

As there willing to replace the shoes does'nt look like, So I am requesting your interference so that I can get justice.

Looking forward for your positive reply.

Customer Service Ph No[protected]

BATA Complain No[protected]

Thanks & Rgds,

Vivek Kumar Kesarwani
Flat No-608 Wing "K"
RNA Courtyard Mira Road(E)
Mumbai-401107
Mo No-[protected]

I had bought a pair of footwear for Rs399/- from Bata showroom some time back in Mysore.
And after wearing it for sometime, I got rashes and later wound on my foot with the leather straps of those footwear. I can't wear it as I don't want any further wounds.
Though I may not ask for an exchange or a refund because I bought it quite some time back.
But I would like to bring their kind attention towards the issue and would like to know what caused it.
I guess the leather used is poor quality.

I have purchased one pair of chappals for my father from Bata , it was packed for some time ,as I was out of station ,today I took out to give it to my father from the pack ,I saw that it’s sole was crack and damaged I took it to my near by Bata shop - ( chowk Lucknow, Uttar Pradesh) , they advised me to take it to the shop from where it is been purchased , as I do not remember from where I have purchased the same.
I request the company to please exchange the same as according to me Bata is a trustworthy company who cares for its customers
Chappal Number( product code)- 6431 Y 10
874-4061

Regards
Ashish
408/1- Khet Gali , chaupatiyan
Luck now
Uttar Pradesh
Ph- [protected]

I purchased shoes (Product code 85980 ) of bata Show room at 249/- Rs. Cost from bata factory outlet showroom B J Complex, Ashram Road, Ahmedabd phone no.[protected] the case memo :[protected]/1/0044 02026 , dated[protected]. Only after ten days its leather erode from the front side and wrinkle occurred. shoes are looking very bad.

He did not give me also the suggestion/complaint form also
So please sir i am complaining against Bata Company and his Bata Show Room who is in Bata factory outlet, B J Complex, Ashram Road, Ahmedabd phone no.[protected],
I would like to know from BATA how they are going to treat my complaint. The way they are to respond to my complaint would reflect their faith on the Quality system and Customer satisfaction.
Also Waiting for your action and reply.

Bipinchandra Mehta
[protected]

Hi Team
I have purchased BATA shoes(with out lase) from Hyderabad Tarnaka of Rs. 909.00. The problem is with the right Shoe ELASTIC on sides. its looking like the ELASTIC has reached Expiry date.(its is very loose there is no grip.) Due this iam facing problem in walking and getting pain in hip and Knees.

i went to the store at tarnaka, told about the problem i faced, the store person told that "it will be get repaired" it has done after 2 days but not for RIGHT shoe(actual problem with RIGHT shoe). he took another 4 days to get repair(re-placed the elastic). i started using, after FOUR days ...facing the same problem.

There is no proper response/Customer care from the BATA store. responding rudly.

Now please tell me what to do ....already i asked for replacement when i went for 2nd time.

I request replace my SHOE. Please do the needful

Below are the BATA store details and bill number

BATA INDIA LTD
TARA TYCOON
DOOR NO:12-3-97
TARNAKA , SECUNDRABAD
Phone:[protected]

CST NO ABS/05/01/1001
TIN NO [protected]

From

Ram Sridhar Rao

World famous BATA company is on the way of Cheating

World famous BATA company is on the way of Cheating




I have purchased one Jogging Athletic Shoe (power) Worth Rs. 1099/- from Bata shoe store, B.J.Complex, Ashram road Ahmedabad on dt. 27 june 2010 8.45 P.M. .

Due to lack of time and trusted BATA brand name, I have not checked properly at the time of purchased.
Taken and went to the home.

I was surprised while I checked shoe properly at home, that was one of the defective piece.

Photographs & bill attached.

After that when I visited BATA shoe store on dt. 29 june 2010, the sales person and manager told that this fresh shoe piece is supplied by the bata company and we haven’t any another piece to replace this shoe,
you asked for the company, when they supplied that model that time you replace that shoe.

Neither they replace the shoe nor refund the money.

So friends Be Careful when you purchase any goods from most trusted company like Bata .


I also sent a complaint at customer care at customer.[protected]@bata.co.in and tried to contact at customer care complaint via phone ::[protected] but not connected.

Let’s see what happen.










































Dear BATA Company Sorry for that,


But its a Matter of My Money.




Thanks
Regards
Amit Nimade

Comments
#1 | AmitNimade on June 30 2010 01:08:52
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#2 | AmitNimade on July 01 2010 21:47:46
Dear All,

The BATA Customer Care Service given me complaint no. 20103344 Bata dt. Jul 1, 2010 .

they will take 10 days for solving my problem, let's see.

If they failed to solve my problem then i have a option to go with consumer forum.

Thanks

Regards
Amit Nimade
#3 | AmitNimade on July 02 2010 20:38:38
Dear Friends
I have received that email from customer care Please see what they told me.
[protected][protected][protected]--------
from Customer Service <Customer.[protected]@bata.co.in>
date Fri, Jul 2, 2010 at 12:43 PM
subject RE: 20103332 Bata
mailed-by bata.co.in

Dear Mr.Amit,

We would like to inform you that we can only arrive to a resolution once the shoes evaluation has been done.

We have instructed the store manager to extend you the best possible support on priority. Hence, you are requested to please visit our Bata store at B.J.C, Ashram road, Ahmedabad.

Kindly visit the store before 15th July 2010.

We would request you to please carry a printout of this mail and cash memo along with your shoes when you next visit the store.


Please note that there is no cash refund.


Kindly note the reference number given above in the subject for all your future correspondence.

Therefore, do not change the subject line as this is your complaint reference number.
Regards

Customer Service Department
Bata India Ltd.

[protected][protected][protected][protected]
#4 | AmitNimade on July 02 2010 21:36:41
Dear Friends,
I shocked when i read that email, hence i replied to Bata Customer care

[protected][protected][protected]-------
Dear Sir/Ma'am

Thanks for your reply,

As in your email, that is clearly indicate that you can not refund my money as you thought that this is not a your dealers fault, means if i can spent a money for purchasing most trusted brand name shoe that is my fault. there is no customer satisfaction guaranty ,

what a nice surprise to receive a that type of email,

and all the time i have to visit bata shoe room for exchanging my shoe, it’s a very big tragedy to faith in most trusted BATA branded name.

as your email is clearly indicate that i m bound to purchase Bata shoe worth rs. 1099/- ,

dear sir its a not a good for any healthy organisation,

I know that may be it’s a dealer fault to selling defective piece with the price of fresh piece as there is the counter of also discounted piece and they earn more money from that type of piece. So you enquire that showroom also. Bcoz it’s a matter of your branded reputation.

I know that rs. 1099/- if I spent for jogging shoe not a big money for me as well as your company, but if you lose the faith of your customer may be harmful to your healthy Organisation.

Thanks for your reply as if the showroom replace my shoe with the fresh one I have no problem, but you will be think one thing that all the person not a free for that type of company fault.

A Little Advise by the smallest person to the trusted BATA organisation , that

you must be listen one thought of the greatest Indian Mahatama Gandhi “ The Customer is always right ”.

so if you believe in your customer satisfaction then you have to proved that you care to your customer also.

Thanks

With Warn Regards

Amit Nimade

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Sponsored

HI,

I am regular customer of Bata in Kolkata. I buy shoes and sandals for my entire family from Bata only. 4-5 months ago I bought a pair of shoes for myself from Bata showroom at Camamc Street-opposite to Vardan Market. To my surprise I see that my right leg paired shoe has got torn badly. The sole and the upper of the shoe has got torn apart, forstly I thought may be due to pasting fault it has happened but then I analysed that the leather quality was very poor to hold the sole for a longer period of time.
I have heard from my frinds that Bata does not hold on to its quality any more and day by day their quality is deteriorataing.
Can I get a replacement of my shoes or any explanation for the faulty goods.

From
Rashid Ahmed
[protected] / [protected]
[protected]@rediffmail.com

I bought a pair of shoe lace for my school going kid from BATA showroom on Shanthi colony road,Anna nagar,chennai.

First time, i mentioned that I need lace for UKG kid and the shoe has "3 pair holes".salesman gave me a pair. After cheking with the shoe at home, i found the laces were too long(size must be 95cm).

Next time i explained that the laces were very lengthy and told the shoe size and pair of holes.This time the salesman gave me a pair of laces, which i reached home and found that this is also longer.(size is 75cm)

The recommended size printed on the pack is 45/60cm for 3 pair holes,which the salesmen didnt agree,saying wat they give will be correct.

During both my visits, the salesmen was not paying proper attention to my request and gave me the wrong pairs of laces, due to which i need to visit the BATA shop unneccesarily wasting my time and money just for a 10-13 rupees shoe lace.Is it really worth?

BATA is a reputed brand, and see,poor salesmanship may damage the long earned reputation.Salesman must attend to the customer.

And after two un-yielding visits and being sold the wrong product,I need to think if i am going to change the lace again in BATA or not.

I purchased a pair of Black Shoe Bata FLEXOLOGY on 12.5.2010 from FD-7Pitampura, Delhi, store, against Cash Memo 12-05 10/1/[protected] dated 12.05.2010 indicating warranty upto 75 days from Date of Purchase. On 12.07.2010, the sole of above shoe have damaged/broken and on 17.07.10, I visited the Bata Store at FD-7, Pitampura, Delhi and met with Store Manager alongwith damaged/broken sole of shoe and cash memo but he shown his inability to do anything as the store is being permanently closed and they are in process of winding up everything. However, he (store manager of Pitampura) told me to visit the Tilak Nagar Store for claim but it was objected when nearest store at AG-38 Shalimar Bagh, Delhi is available, why too far at Tilak Nagar, Delhi. On this, he (store manager of Pitampura) became annoyed and said if you want claim, you have to go only Tilak Nagar, Store. Anyhow, I requested him to atleast make phone call to Tilak Nagar Store Manager to entertain us for claim, which he did resentfully.
on 17.07.10, I visited Tilak Nagar Store with cash memo and damaged/broken sole of shoe, the Store Manager Sh.Chauhan lost his tamper and started shouting and misbehaving in front of every customer at the store. All customers present in store were surprised with the behaviour of Sh.Chauhan, Store Manager and some of them questioned him “how can you say no to claim in such a manner”. I feel very humiliated that I made a crime on purchase of Bata shoe.
The claim Policy which was displayed at store read as” we provide 100% replacement for major manufacturing defects, If the concerned product is brought our store within 60 days from the date of purchase”. The Definition for major manufacturing defects was also given which read as “ (i) Damage/Discoloured upper material (ii) Broken/damage sole or insole.
Sh.Chauhan Store Manager of Tilak Nagar Store has shouted as per Company Policy the claim for only 50% of cost is admissible and on Saturday and Sunday it will not be entertained. He was shown the Company Policy which was displayed at the store itself where 100% claim is admissible on major manufacturing defects of broken/damage of sole and on his other pretext, customers present in store have asked him to produce where it is written that on Saturday & Sunday no claim is entertained. On this, he shouted that I would not entertain this claim as the said purchase was not made from his store and anyone present in store can make a complaint to any authorities of Bata India Ltd.

With regret it is pointed out that more than one month has gone by after sending complaint regarding flop product of Bata shoes. Action for the same is still pending at your end.Please expedite action & mail the decision to me and the shop (556/2086) Kopineshwar Trust Bldg. 2, Station Road, Thane.Article no.891-1212 dt. of purchase-30-1-10.Cash memo no.8598.

i had purchased all season shoes from bata shop mulund east on 31/5/10 . within one month the shoes got spoilt .i had purchased shoes of m r p rs 699 and taken 20% share holder discount and paid rs 559.20.i went to thr shop and asked for claim the manager told that he will forward the claim . i went to the shop after a week.the manager told me that i can purchase shors of rs559.20 only but i told him that ihad purchased shoes of rs 699 so i will buy shoes of rs699 but he refused

Dear All

I have purchased All season Shoe from Bata Show room onne month back & its Sole has detached from upper part on one side.

The interior flap has come out that is not sticking properly & now after week they are saying it is not possible to repair we will do stitching . I donot know they will go to outsider Cobbler do mending of show & will say that it has been done at factory.

Why they are not replacing the shoe if it is not repairable & cheating Customers as we are paying high in order to get good quality & service
But Alas Shame on Bata India Ltd

i have purchased a power sandal from bata showroom 50 days back. and now the sole of the sandal has been cut. my problem is inspite of paying so much money for quality product why are we given such a low quality product. the shop is located at bhayander near maxus mall. they showroom is ready to compensate only 50% of the amt bt my question is why are we given such a bad quality product at such high cost. even after paying 50% i feel like not buying from the same showroom. they don't have collection which fits to my budget.
cash memo no:0059
purchased on:16/05/2010
place: bhayander (w)

I am a regular customer of Bata associated for around 15 years.

Recently i have purchased a shoe from Adyar Bata showroom during end of Feb'2010 on sale. The same was purchased for Rs 960 after discount. The shoe no. is[protected].

The same was hardly used in the last few months and the top layer of leather is worn out and looks ugly inspite of me travelling regularly in car and also use other 3 pairs alternatively.

I was suprised to see the quality of shoe and as result i have approached the bata showroom of Adyar where i have purchased my shoe yesterday since i was on tour.

The showroom staff replied after seeing my shoe that there is a possibility of defects while manufacturing and this could be one of such case. Hence he has asked to contact you directly.

Since the above mentioned shoe was purchased recently and hardly being used i would request for a replacement of the same immdtly.

This incident has shared the image & trust which i have entrusted in Bata for the last 15 years.

Awaiting your immediate reply.

dear sir/madam,

1. Article no.: 8246953

2. Nature of Defect: the rubber sole of my hush puppies shoes has got cut in two parts into two parts( i have attached the photos of the same)

3. contacted on phone on 6th may thursday 2010 (within 2 weeks the damage happened), they say it can be repaired cannot replaced "in any hell of a situation".
BATA SHOE STORE,
NIRALA BAZAR,
AURANGABAD,
431001
PH NO.:[protected]


4. Amount paid: Rs. 2499/-

5. purchase date: 24th april 2010

6. cash memo no. 809

7. Purchase from: BATA SHOE STORE,
NIRALA BAZAR,
AURANGABAD,
431001
PH NO.:[protected]

i have also contacted the customer care of BATA india, they said they will revert back within 10 days and it has been 12 days already.

the damage is similar for both the shoe.
please help me get a replacement.

thank you

kailash khatod
[protected]

Hello Sir,

I bought a pair of Bata Leather Sandle from Bata India Limited, Bata Shoe Store, SCO 19, Sector - 17 E, Chandigarh, Ph :[protected] of Rs. 824.[protected], size 3, Qutantity - 1, MRP - 1099.00 after discount 25% 824.25)

The sandles rubber polish started vanishing after two days (after one day of wearing). I went to the outlet on the second day but he said that only manufacturing defects can be sorted out and it is not a manufacturing fault, if the sandle tears off then only it is possible to exchange. He also told us that he can go for a polish which would cost Rs. 500, but when it is a manufacturing defect then why should i pay Rs. 500 to them? It is a purely loot in this case. It is a manufacturing fault and not any other issue.

If these branded companies have this kind of behaviour towards the customer then why should a customer go for the branded products? Bata company outlets are really not doing an ethical job as these are not having a positive response towards the customer and they simply turn off their face from the matter.

The Confirmation code is 56620

I there by have an appeal that if not then atleast the outlet's owner should be charged against the matter. I hope to hear back with some positive response.