Bata India Complaints & Reviews

This is really a worst and worst company I have never seen like Bata. And the customer care is very poor. I have bought Hush Puppies chappals costed Rs.1699/-, within no a year, I had to throw them. When I contacted the customer care and complained about chappals, they are talking about shoes. I feel Bata company is having customer managers who have common sense to speak by looking at the mail content. But after looking at the response the company is waste and the employees of Bata in Mumbai are not having any common sense to reply to the mails. Please look at the mail responses below. And when I sent them to look at the mail properly, they didn't even respond to it. When I called customer care, that's really a very poor response to get connected to the customer care even. What a pity that I can show to Bata, a famous company can't able to serve its customers.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
________________________________________
From: Jayaraju
Sent: Monday, November 08, 2010 3:53 PM
To: Customer Service
Subject: ART No#8746825 - damage problem
Dear sir,

Greetings from Jayaraju.

I bought three pairs of HP chappals (ART No #8746825) on 24-Dec-2009 from BATA store, Cambridge Road, Bangalore. Among them, one pair, due to frequent use, the bottom of the chappals had completely torn off within 6 months.

When I visited the BATA store again last month, the shop owners placed the request for replacement of that pair, and the team approved for only 50% replacement.

I believe that Hush Puppies is a very good and long lasting brand, hence we are ready to spend Rs.1699. But they have not even lasted for a year.

If you agree that this brand from BATA is a very good one to go for, I request the team to provide me 100% replacement.

I knew that the guarantee period is only for 45 days. And if you think that you can’t replace my chappals for 100%, I believe I should not trust BATA for something that last for years.

Appreciate your value towards this customer and quick and positive action.

Thanks,
Jayaraju.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Sunday, November 14, 2010 10:36 AM
To: Jayaraju
Subject: 20107344 Bata

Dear Mr. Jayaraju,

As per matter stated by you in your mail, I understand that the shoe you are having is an old shoe, over one year old. While not reiterating our policy, I would like to inform you that such old articles are really not possible to be replaced.

Regards

Customer Service Department
Bata India Ltd.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Sir,

These are not the shoes. These are the chappals from Hush Puppies and the cost is Rs.1699. The article number is 8746825.

If you have been confused, please rectify the same. And the chappals are bought on 24th Dec 2009 which is not more than a year.

Please let me know if you can do something else I will register the case with the consumer complaints where all the consumers login before buying any articles.

Thanks,
Jayaraju.

Hello Sir
I have Purchase your company shoes from Bata showroom the address of your company showroom is Jangali Maharaj Road Deccan Gymkhan Pune on dated 18-Octomber-2010 (Bill No 18-10-10/1/0073 02039)
But within 3 days your company shoes is total cut in the medals and I was go to Bata showroom for solve my problem But your company owner or employee told me, you give your shops to me for 1 and half week so I told him I have no other shoes so you please try to repair this on 1 days or issue me new shoes but he argue with me. I am very disappointed from your company service.
So I would like to request to you please do the needful and solve my problem for your reference this shoes give to me my mother this most important for us.
I accepting from you, your companies solve my problem if you have any problem regarding the same please call me on my mobile no [protected]

Sachin Karule
Pune [protected]

I have been a BATA customer for decades (since 1960.) It is observed since one year that the inner sole GUMMING are very poor. Recently I had purchased One pairs of Scout shoe for my son on 07.11.2010. It is observed that the inner sole Gumming is not proper at the heel area. This was shown to the sales person who explained that this common for all the shoes. He had shown other pair from his stock which also had similar defect No GUMMING at the heel area. Kindly explain the technical reason for the same.
However I donot agree with the sales person because few months back I had purchsed 2 pair shoe for my self, One pair for my wife & one pair for my son all had similar problem that after using for few days the inner sole got squeeze & wrap up due to poor gumming.
Kindly expalin & justify the reason honestly. How do you compansate the premature failure.
Regards
SS. Ganguly
Anthariksh Nagar
ISRO; MCF Housing Colony
Qr.No. E1-1
Hassan - 573201

Hello Sir,

I am Sumil from Cochin(kerala) . I am a regular customer of Bata,Last time i baught a shoe from Bata showroom located in M.G road ernakulam ,now the shoe is having complaint.The pasting has gone off ,like pealing off the upper layer from right shoe while the other is perfect,When i went to your showroom they ask me the bill but i missed the bill even though he recognize me.I even hardly used around 2-3 months Please solve my problem at the earliest .
I am looking for your reply. I am extremely conscious about the quality of a product and customer satisfaction, as we take utmost care to retain our customers in my organization, where i work. I would expect a similar role from Bata India limited too.
Product code :[protected]
Price:1599/-
contact No :[protected]
Email ID :[protected]@gmail.com

Sir,
While thanking you for the reply, I would like to request you to cleanup your eyes with cold water, because it has already passed 8 days to my complaint.In these eight days i have called atleast 10 times to your customer service nos. printed on the bill but couldnot get connected to the operator,which reflects that these nos. are just a fraud display to disguise with customer.
Please do needfull as i am in need and going to collect these shoes tommorrow, and will takeup the matter to consumer forum.
Shame on you
D.K.Agrawal#[protected]
On Wed, 20 Oct 2010 16:53:36 +0530 wrote
>

Dear Customer,




This is an acknowledgement for your message received by Bata India ltd.

We fully appreciate that you would like to have the matters as stated in your email, addressed at the earliest. In this regard, please allow us 7 working days to share
a conclusive revert. Incase of any information required from your side we will get in touch with you.

Kindly note the reference number given above in the subject for all your future correspondence.
Therefore, do not change the subject line as this is your complaint reference number.
We are assuring you our best services.


Regards

Customer Service Department
Bata India Ltd.




From: DHARMENDRA [[protected]@rediffmail.com]

Sent: Tuesday, October 12, 2010 5:11 AM

To: Customer Service

Subject: Horrible situation of BATA Product





Sir,

I purchased one ladies shoe(art#5816998 )from your G-1, GAURAV TOWER, MALVIYA NAGAR-JAIPUR Shop vide cash memo no#23/08/10/1/0047 on 23/08/2010

After a use of merely-15 times in 45 days, I ofund that 30% of its sole pasting came-out.I returned it to your shop asking him for replacement but instead of replacement he has agreed to repair of sole, telling us that this is a minor mfg. mistake.

Mysel[censored]sing BATA Since last thirty years and just would like to submitt ,

1. PASTING IS A MAJOR PART OF YOUR MFG. PROCESS, HOW CAN YOU CONSIDER IT AS A SMALL DEFECT.

2. IF THE SOLE COMES-OUR WITHING 45 DAYS WHAT THE HELL YOU PEOPLE ARE DOING THERE.

3.A LOCAL MANUFECTURER PASTING/SOLE DOESNOT COME-OUT ATLEAST BEFORE SIX-MONTHS, THEN WHY BATA'S AND WHY SHOULD NOT YOU REPLACE IT.

4.JUB PASTING HE LOCAL MOCHI JESI NAHI KAR SAKTE-KYON BATA COMPANY KI SATYANASH KAR-RAHO HO, ITNA AKSHA GROUP AND PRODUCT THAT-AB TO CHHOD DO.

5.HAVE SHAME ON YOURSELF, YOUR PRODUCT AND SERVICES FOR CHEATING WITH CUSTOMERS OR GIVE ME REPLACEMENT."CHULLU BHAR PANI MAIN DUB MARNE WALI BAT HAI"

6.MERE YAHAN MOCHIYON KI JAIPUR ME KAFI DEMAND HAI, COMPANY KO MAF KARO OR JAIUPUR ME MOCHI KI DUKAN KHOL LO, PHIR AISHI GHATIYA PASTING KARKE DENA AND SEE"PUBLIC KESE GANDPAR TUMHARE JUTE MARTI HAI"



D.Agrl












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You can now see our complete range online at www.bata.in.

Free Home Delivery on all orders booked online.”

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SIR

I have purchased one shoes of BATA Company some time 4/5 years back.The utilisation of the shoes are very less because of enough quantity.

To day after a long time, I have utilised said shoes but in the evening to my surprise, the sole of the front side of both shoes detached and torned and departed from the upper side.

Since there is a facility of web sight,I have thought to complain directly to you.

Hope to receive your reply. My e mail address is [protected]@gmail.com. and mobile No. is [protected].

I just give my introduction in brief. I am in Bank of Baroda since last 39 years as supervisory cadre.

Thanking you,

Vipul soni

Dear Sir/Madam,

Sub: Complaint against Bata Ltd.

I had bought Bata leather shoes around 8 months back from Bata showroom at fort (next to AkbarAllys) for Rs.2000/-. Both the soul of these shoes are actually broken and the inside rubber is comming out from the soul and it is difficult to balance wile walking.
I had visited the same showroom to meet the manager (I guess Mr. Ramesh Chavan) couple of time, but he is never available at the shop. I fail to understand why such people are recruited by Bata who are never seen in the branch. Further, the other staff (Mr. Irshad) does not know how to speak to customers. He was rude and very arrogant.

I asked Mr. Irshad to change the base of the shoes for which he replied saying that it will charge me additional Rs.450/- and there will be no guarantee for the shoe after that.
I fail to understand why in first place bata makes such cheep quality of shoes that does not last even for a year. Further, why cant you give a guarantee for the new soul that you will add to the shoes

I had bought a pair of bata "scholl" footwear for myself a couple of months back from MGM, Gurgaon. After a couple of wears the dark brown colour on footwear started pealing from a particular portion. with each wear more and more of the colour is getting pealed off and a much lighter colour is apearing from underneath. i have used "schools" from bata for several years and have never had a problem with them in the past. i requested the person incharge in the MGF mall shop to replace the pair for me. He agreed that there was a problem with the pair and asked me to lodge a complain on this site. he said that once he gets instructions from the head office in response to the complain he would be able to give me a new pair. The code no of the foot wear is
0023.5
673 - 4061
Kindly respond at the earliest

Respected sir ,
I am zaheerkhan, a very old custommer of bata .three months back i purchased five bataschoolbags from one o[censored]r bata showroom which is placed at abids hyderabad,as i have already informed you that the bag's which you have given are of a very poor meterial ..that's why three of the bag's have been damaged .my childreen are facing lot of problem to go to school due to the damage of there batabag's.as i am a custommer since 30years to ur company, kindly my request to you is that replace the bag's as soon as possible.of bill no:dated:1-6-2010/1/0153.
thanking you,
your's sincerely
zaheerkhan

Dear Sir,
I purchased a shoes whose soule got damaged after wearing 6-7 days only since I purchased from your approved shop of BATA dated[protected]. I visited the shop and showed the condition of the shoe. They recommed to me to write to customer service for reimbersement or replacement.
Shoe & Shop details are as follows:-
Shop Details:
BATA INDIA LTD
BHAYANDER MAXUS(556/02303)
BHAYANDER MAHARASHTRA.
PH no[protected]

Shoe Details:-
Model- 8556011 COMFIT
Size- 8
Color- Black
Purchase date- 01/05/2010
Price- Rs. 1999.00
Payment- By card

As per the advice given by the shop I had written a mail to customer service but they are not replacing the shoes Instead they are willing to adjust 50% of the old price with new purchase. They are telling about return policy of checking the product within 75 days and in case if there is any problem the same will be treated in different slabs accordingly.

These days as every one has more than one pair of shoes and no body wears the same shoes every day. A person who has a capacity to purchase Rs. 2000/- shoe does not depend on that particular shoes. He must be having atleast 6-8 pair of shoes. This shoe has also been worn only for 5/6 days but after which this problem has occured.I have showed the condition of shoes to the shop from where I purchased. They ensured me that just write to customer care(Ph No[protected] & your shoes will get replaced. But getting a reply from there end dissappoints me. Instead of thinking of there product and quality they are showing the customer about rules & regulation, Which I suppose a company like BATA should not do.

I purchased this shoe considering Bata as one of the best brands available in the market and now we are not satisfied with the product and its services.

As there willing to replace the shoes does'nt look like, So I am requesting your interference so that I can get justice.

Looking forward for your positive reply.

Customer Service Ph No[protected]

BATA Complain No[protected]

Thanks & Rgds,

Vivek Kumar Kesarwani
Flat No-608 Wing "K"
RNA Courtyard Mira Road(E)
Mumbai-401107
Mo No-[protected]

I had bought a pair of footwear for Rs399/- from Bata showroom some time back in Mysore.
And after wearing it for sometime, I got rashes and later wound on my foot with the leather straps of those footwear. I can't wear it as I don't want any further wounds.
Though I may not ask for an exchange or a refund because I bought it quite some time back.
But I would like to bring their kind attention towards the issue and would like to know what caused it.
I guess the leather used is poor quality.

I have purchased one pair of chappals for my father from Bata , it was packed for some time ,as I was out of station ,today I took out to give it to my father from the pack ,I saw that it’s sole was crack and damaged I took it to my near by Bata shop - ( chowk Lucknow, Uttar Pradesh) , they advised me to take it to the shop from where it is been purchased , as I do not remember from where I have purchased the same.
I request the company to please exchange the same as according to me Bata is a trustworthy company who cares for its customers
Chappal Number( product code)- 6431 Y 10
874-4061

Regards
Ashish
408/1- Khet Gali , chaupatiyan
Luck now
Uttar Pradesh
Ph- [protected]

I purchased shoes (Product code 85980 ) of bata Show room at 249/- Rs. Cost from bata factory outlet showroom B J Complex, Ashram Road, Ahmedabd phone no.[protected] the case memo :[protected]/1/0044 02026 , dated[protected]. Only after ten days its leather erode from the front side and wrinkle occurred. shoes are looking very bad.

He did not give me also the suggestion/complaint form also
So please sir i am complaining against Bata Company and his Bata Show Room who is in Bata factory outlet, B J Complex, Ashram Road, Ahmedabd phone no.[protected],
I would like to know from BATA how they are going to treat my complaint. The way they are to respond to my complaint would reflect their faith on the Quality system and Customer satisfaction.
Also Waiting for your action and reply.

Bipinchandra Mehta
[protected]

Hi Team
I have purchased BATA shoes(with out lase) from Hyderabad Tarnaka of Rs. 909.00. The problem is with the right Shoe ELASTIC on sides. its looking like the ELASTIC has reached Expiry date.(its is very loose there is no grip.) Due this iam facing problem in walking and getting pain in hip and Knees.

i went to the store at tarnaka, told about the problem i faced, the store person told that "it will be get repaired" it has done after 2 days but not for RIGHT shoe(actual problem with RIGHT shoe). he took another 4 days to get repair(re-placed the elastic). i started using, after FOUR days ...facing the same problem.

There is no proper response/Customer care from the BATA store. responding rudly.

Now please tell me what to do ....already i asked for replacement when i went for 2nd time.

I request replace my SHOE. Please do the needful

Below are the BATA store details and bill number

BATA INDIA LTD
TARA TYCOON
DOOR NO:12-3-97
TARNAKA , SECUNDRABAD
Phone:[protected]

CST NO ABS/05/01/1001
TIN NO [protected]

From

Ram Sridhar Rao

World famous BATA company is on the way of Cheating

World famous BATA company is on the way of Cheating




I have purchased one Jogging Athletic Shoe (power) Worth Rs. 1099/- from Bata shoe store, B.J.Complex, Ashram road Ahmedabad on dt. 27 june 2010 8.45 P.M. .

Due to lack of time and trusted BATA brand name, I have not checked properly at the time of purchased.
Taken and went to the home.

I was surprised while I checked shoe properly at home, that was one of the defective piece.

Photographs & bill attached.

After that when I visited BATA shoe store on dt. 29 june 2010, the sales person and manager told that this fresh shoe piece is supplied by the bata company and we haven’t any another piece to replace this shoe,
you asked for the company, when they supplied that model that time you replace that shoe.

Neither they replace the shoe nor refund the money.

So friends Be Careful when you purchase any goods from most trusted company like Bata .


I also sent a complaint at customer care at customer.[protected]@bata.co.in and tried to contact at customer care complaint via phone ::[protected] but not connected.

Let’s see what happen.










































Dear BATA Company Sorry for that,


But its a Matter of My Money.




Thanks
Regards
Amit Nimade

Comments
#1 | AmitNimade on June 30 2010 01:08:52
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#2 | AmitNimade on July 01 2010 21:47:46
Dear All,

The BATA Customer Care Service given me complaint no. 20103344 Bata dt. Jul 1, 2010 .

they will take 10 days for solving my problem, let's see.

If they failed to solve my problem then i have a option to go with consumer forum.

Thanks

Regards
Amit Nimade
#3 | AmitNimade on July 02 2010 20:38:38
Dear Friends
I have received that email from customer care Please see what they told me.
[protected][protected][protected]--------
from Customer Service <Customer.[protected]@bata.co.in>
date Fri, Jul 2, 2010 at 12:43 PM
subject RE: 20103332 Bata
mailed-by bata.co.in

Dear Mr.Amit,

We would like to inform you that we can only arrive to a resolution once the shoes evaluation has been done.

We have instructed the store manager to extend you the best possible support on priority. Hence, you are requested to please visit our Bata store at B.J.C, Ashram road, Ahmedabad.

Kindly visit the store before 15th July 2010.

We would request you to please carry a printout of this mail and cash memo along with your shoes when you next visit the store.


Please note that there is no cash refund.


Kindly note the reference number given above in the subject for all your future correspondence.

Therefore, do not change the subject line as this is your complaint reference number.
Regards

Customer Service Department
Bata India Ltd.

[protected][protected][protected][protected]
#4 | AmitNimade on July 02 2010 21:36:41
Dear Friends,
I shocked when i read that email, hence i replied to Bata Customer care

[protected][protected][protected]-------
Dear Sir/Ma'am

Thanks for your reply,

As in your email, that is clearly indicate that you can not refund my money as you thought that this is not a your dealers fault, means if i can spent a money for purchasing most trusted brand name shoe that is my fault. there is no customer satisfaction guaranty ,

what a nice surprise to receive a that type of email,

and all the time i have to visit bata shoe room for exchanging my shoe, it’s a very big tragedy to faith in most trusted BATA branded name.

as your email is clearly indicate that i m bound to purchase Bata shoe worth rs. 1099/- ,

dear sir its a not a good for any healthy organisation,

I know that may be it’s a dealer fault to selling defective piece with the price of fresh piece as there is the counter of also discounted piece and they earn more money from that type of piece. So you enquire that showroom also. Bcoz it’s a matter of your branded reputation.

I know that rs. 1099/- if I spent for jogging shoe not a big money for me as well as your company, but if you lose the faith of your customer may be harmful to your healthy Organisation.

Thanks for your reply as if the showroom replace my shoe with the fresh one I have no problem, but you will be think one thing that all the person not a free for that type of company fault.

A Little Advise by the smallest person to the trusted BATA organisation , that

you must be listen one thought of the greatest Indian Mahatama Gandhi “ The Customer is always right ”.

so if you believe in your customer satisfaction then you have to proved that you care to your customer also.

Thanks

With Warn Regards

Amit Nimade

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Sponsored

HI,

I am regular customer of Bata in Kolkata. I buy shoes and sandals for my entire family from Bata only. 4-5 months ago I bought a pair of shoes for myself from Bata showroom at Camamc Street-opposite to Vardan Market. To my surprise I see that my right leg paired shoe has got torn badly. The sole and the upper of the shoe has got torn apart, forstly I thought may be due to pasting fault it has happened but then I analysed that the leather quality was very poor to hold the sole for a longer period of time.
I have heard from my frinds that Bata does not hold on to its quality any more and day by day their quality is deteriorataing.
Can I get a replacement of my shoes or any explanation for the faulty goods.

From
Rashid Ahmed
[protected] / [protected]
[protected]@rediffmail.com

I bought a pair of shoe lace for my school going kid from BATA showroom on Shanthi colony road,Anna nagar,chennai.

First time, i mentioned that I need lace for UKG kid and the shoe has "3 pair holes".salesman gave me a pair. After cheking with the shoe at home, i found the laces were too long(size must be 95cm).

Next time i explained that the laces were very lengthy and told the shoe size and pair of holes.This time the salesman gave me a pair of laces, which i reached home and found that this is also longer.(size is 75cm)

The recommended size printed on the pack is 45/60cm for 3 pair holes,which the salesmen didnt agree,saying wat they give will be correct.

During both my visits, the salesmen was not paying proper attention to my request and gave me the wrong pairs of laces, due to which i need to visit the BATA shop unneccesarily wasting my time and money just for a 10-13 rupees shoe lace.Is it really worth?

BATA is a reputed brand, and see,poor salesmanship may damage the long earned reputation.Salesman must attend to the customer.

And after two un-yielding visits and being sold the wrong product,I need to think if i am going to change the lace again in BATA or not.

I purchased a pair of Black Shoe Bata FLEXOLOGY on 12.5.2010 from FD-7Pitampura, Delhi, store, against Cash Memo 12-05 10/1/[protected] dated 12.05.2010 indicating warranty upto 75 days from Date of Purchase. On 12.07.2010, the sole of above shoe have damaged/broken and on 17.07.10, I visited the Bata Store at FD-7, Pitampura, Delhi and met with Store Manager alongwith damaged/broken sole of shoe and cash memo but he shown his inability to do anything as the store is being permanently closed and they are in process of winding up everything. However, he (store manager of Pitampura) told me to visit the Tilak Nagar Store for claim but it was objected when nearest store at AG-38 Shalimar Bagh, Delhi is available, why too far at Tilak Nagar, Delhi. On this, he (store manager of Pitampura) became annoyed and said if you want claim, you have to go only Tilak Nagar, Store. Anyhow, I requested him to atleast make phone call to Tilak Nagar Store Manager to entertain us for claim, which he did resentfully.
on 17.07.10, I visited Tilak Nagar Store with cash memo and damaged/broken sole of shoe, the Store Manager Sh.Chauhan lost his tamper and started shouting and misbehaving in front of every customer at the store. All customers present in store were surprised with the behaviour of Sh.Chauhan, Store Manager and some of them questioned him “how can you say no to claim in such a manner”. I feel very humiliated that I made a crime on purchase of Bata shoe.
The claim Policy which was displayed at store read as” we provide 100% replacement for major manufacturing defects, If the concerned product is brought our store within 60 days from the date of purchase”. The Definition for major manufacturing defects was also given which read as “ (i) Damage/Discoloured upper material (ii) Broken/damage sole or insole.
Sh.Chauhan Store Manager of Tilak Nagar Store has shouted as per Company Policy the claim for only 50% of cost is admissible and on Saturday and Sunday it will not be entertained. He was shown the Company Policy which was displayed at the store itself where 100% claim is admissible on major manufacturing defects of broken/damage of sole and on his other pretext, customers present in store have asked him to produce where it is written that on Saturday & Sunday no claim is entertained. On this, he shouted that I would not entertain this claim as the said purchase was not made from his store and anyone present in store can make a complaint to any authorities of Bata India Ltd.

With regret it is pointed out that more than one month has gone by after sending complaint regarding flop product of Bata shoes. Action for the same is still pending at your end.Please expedite action & mail the decision to me and the shop (556/2086) Kopineshwar Trust Bldg. 2, Station Road, Thane.Article no.891-1212 dt. of purchase-30-1-10.Cash memo no.8598.

i had purchased all season shoes from bata shop mulund east on 31/5/10 . within one month the shoes got spoilt .i had purchased shoes of m r p rs 699 and taken 20% share holder discount and paid rs 559.20.i went to thr shop and asked for claim the manager told that he will forward the claim . i went to the shop after a week.the manager told me that i can purchase shors of rs559.20 only but i told him that ihad purchased shoes of rs 699 so i will buy shoes of rs699 but he refused