Bata India Complaints & Reviews

From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Wednesday, November 09, 2011 10:28 AM
To: [protected]@syscom.co.in
Subject: RE: Order Placed Successfully

Dear Sir,

The inconvenience caused to you is sincerely regretted.

Thank you for your valuable feedback.

We are working on the issue and will get it resolved at earliest

Regards

Customer Service Department
Bata India Ltd.

________________________________________
From: Mr Rajesh Patrike - SYS Com [[protected]@syscom.co.in]
Sent: Saturday, November 05, 2011 1:31 PM
To: Customer Service
Subject: RE: Order Placed Successfully
REMINDER

Ordered item not yet received to our address.


From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Friday, October 28, 2011 1:41 PM
To: [protected]@syscom.co.in
Subject: RE: Order Placed Successfully

Dear Sir,

Please find order despatch details as under:-

AWB Number---[[protected]]
Shipment Date---[Oct 17, 2011]
Courier Name---[Blue Dart]
Regards

Customer Service Department
Bata India Ltd.

________________________________________
From: Mr Rajesh Patrike - SYS Com [[protected]@syscom.co.in]
Sent: Thursday, October 27, 2011 12:28 PM
To: Customer Service
Subject: FW: Order Placed Successfully
REMINDER


From: Mr Rajesh Patrike - SYS Com [mailto:[protected]@syscom.co.in]
Sent: Monday, October 24, 2011 6:49 PM
To: 'Customer Service'
Subject: RE: Order Placed Successfully

Dear
Order placed on – Oct 13, 2011 at 5:32 PM
Ordered item not yet received.
What about u r SLA ?
If you need further assistance, please call us [protected] or email us [protected]@syscom.co.in
Thanks, as always, for being with SYS Com.

Sincerely,

Rajesh Patrike - [protected]
............................................................
SYS Com - www.syscom.co.in
Shivneri Building, 1st floor,
Besides Osmanabad Janta Bank,
Near Shivaji Chowk, Ambejogai road,
Latur 413531 MS. India.
Tele.[protected]
Fax.[protected]
Website: www.syscom.co.in
............................................................
* Working: Mon to Sat 10 AM to 6 PM
* Online Payment using www.syscomindia.info
............................................................


From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Tuesday, October 18, 2011 11:45 AM
To: [protected]@syscom.co.in
Subject: RE: Order Placed Successfully

Dear Sir,

Thank you for taking interest in Bata.

We are working on this order and it will be delivered within SLA which 7-10 working days.
Regards

Customer Service Department
Bata India Ltd.

________________________________________
From: [protected]@gmail.com [[protected]@gmail.com] On Behalf Of SYS Com - www.syscom.co.in [[protected]@syscom.co.in]
Sent: Tuesday, October 18, 2011 11:25 AM
To: Home Delivery; Customer Service
Subject: Re: Order Placed Successfully
Please reply status of dispatch and delivery.



On Thu, Oct 13, 2011 at 5:32 PM, <home.[protected]@bata.co.in> wrote:

Order Confirmation
Dear RAJESH,

Thank you for placing your Order on www.bata.in.Your order number is 10032092 and total value of your order is INR 599.40.
Details of your order are as follows:

Sub Order Number Article Number Quantity
40031941 8089224 1
Payment option chosen by you is Avenue. The order would be shipped only after successful realisation of your payment.

Please note : Your order / suborder would take minimum 7 working days for delivery after receiving the payment. Click here to view our policies related to order placed.


BEST REGARDS,
BATA INDIA LIMITED
Log on to, www.bata.in
Note: Please do not write/reply to this e-mail. This is an auto generated mailer and any emails received through this/these ids will not be responded to. These emails would also not be treated as a valid feedback, concern, suggestion, query or complaint.
Click here if you have any query/suggestion/feedback.

Copyright © 2011 BATA INDIA LIMITED. All rights reserved.



--

i bought a bata shoe by an online order with size 9 on date 15/8/2011 and was delivered with size10 within next 14 days for which i registered a complaint on its customer care on 26/9/2011 for the change of its size. my complaint no. is[protected] and i was asked to courier the shoe to its corporate office address 732/1, 4 &5 floor, lotus plaza, sector-14, m.g.road, gurgaon, haryana. 122001, which i did through the aramex domestic n the shipment no. is[protected], since then till date i have been calling the customer care for its solution but i am still empty hand since last 40 days of registering the complaint. the customer care executive name mr. mukesh. mhd. razaa and its senior executive mr ata-ur they all promise me to sort out the problem but still have not got any result. looking forward for some serious action and positive result . thanx

I purchased pair of floaters from Bata showroom at Ooty. One of the strap broke down the next day, since I was visiting Ooty and was originally from Bangalore I contacted the customer care to get the item replaced in Bangalore. After 20 days or so i got a mail saying i can visit a particular showroom in bangalore to replace the product. I visited the store but store manager refuses to replace saying he dont have any information from Bata to replace the item. And i need to contact customer care. I repeatedly called customer care and asked them to contact showroom manger and let him know about the case. But there was no response. I had called cutomer care around 10 to 11 times asking for the same, and explaining the whole scenario every single time. Each time they said we will do the needful and they have logged the details in the complain but every single time i had to describe all details and requesting them to contact the manager but all went in vain. I later stopped calling them, tired of all these times.
There is no way of escalating the issue, i asked number of times at the customer care desk if i can speak to any of their senior but every time they said there is no senior available at this moment. There is no furthur contact at the website apart from customer care number. Nobody notice the complain made on website, nobody reply the mails. Only was is to call them. I dont think i will ever buy anything from Bata now and wont advise anybody to do so. There are many other companies in the market to buy shoes. Cant say if their customer support is same as Bata.

Respected Sir,
I have bought a shoe of Bata company.I have used this shoe only for 3months,and this is the first time i got complained with the shoes.I am always using the footwears of Bata company.the colour of the shoe is black,the serial number is 855-6011 and the price is Rs 1999.
Before 3days i have sent the same complaint but there wasn't any response about this.The complaint is that left side of the shoe has a crack at the bottom.I want to return to Saudi-Arabia within 1 5days,so kindly replace this shoe as early as possible.
Kindly do the needful and reply soon.
Thanking You

i have purchased a strolly bag model ONYX EXP STROLLY 55 from reliance footprint ltd at axis mall in kolkataon 09.07.2011.while purchasing they assured us to repair if it is damaged within warranty period but when the lock of my bag malfunctioned and i took it to the reliance footprint store where i purchased the denied our proposal and asked us to visit the nearest vip outlet which was against their fake assurance.But when i talked with the manager of vip customer care they requested them to collect the damaged bag from us but still they refused and harassed us.

I had placed one order online with http://www.bata.in whose no is 10026883 but it was rejected for some reasons and i made the payment through HDFC credit card. The customer support at bata.in kept telling me ill get the refund within a week but its been more than 40 days and i have not received my refund. My complaint no with bata is[protected] . I have lost all hope with them so Im here. Any help would be highly appreciated. bata customer support Toll Free[protected]. Thanks

Hello All,

Recently, just 2 months back, i had brought bata shoe from HSR Layout Branch.
Lower Sole got disenagaged just after 2 weeks.
Now after 2 months after purchasing. The upper sole has come-off seperate..
This is very bad quality, from bata.
I paid rs 1499 and brought from bata specifically based on its reputation and quality work. Now i,am totally lost trust on this brand.

Everyone, please think more than twice from bata, It is better to pay more and go for woodlands or redtape or anyother brand.
Atleast they last for sometime.

This is the moment to share that the brand that my family and me used to trust a lot has provided me with a product which has shown that the brand itself is now not quality driven
I had purchased BATA SHOE MODEL NO- 861 6800 from Bata showroom,Bandra Station Road,Bandra West,Mumbai on 21st July 2011
(Transaction No.-MPS/BATA INDIA/[protected]/0)
This shoes after being used in a normal way by me,has torn its sole in just 1.5 months
I want the quality department to take this as a concern and act on it

Doesr sir i am regular customer of batashoes but resantly i purchesh one pair shoes on your ordely bazar's shop dated 14/09/2011 Artical No.8516382 8 Size 8 No
Amount 1299/= his sole is creak i am contact that shop but shop was close he said shop was transfer in Jaunpur so we are not risponsibal to your cumplant.
So i am veary upset to your service.please resolve my problum as soon as posibal.
Gufran khan
Varanasi
[protected]

Very bad service from bata will never ever use their buy online facility ever in my lifetime. Suggest all consumers to avoid this site unless Bata mend the way they operate. You will go through hell if you place an order from Bata online. I purchased a shoe on 6th sept and till today 20th sept I am yet to receive the same it is the 14th day I am waiting to wear the shoe. This service SUCKS Shame on you Bata India Ltd

sir,

I have purchased pair of shoes from Bata showroom, Nr.Kisor Plaza Station Road, Anand.on 13/05/2011 after five month my shoes lether damage. i am going to showroom for repair the same on 17/09/2011 he tell me that your shoes compliete by company & get back it on monday 19/09/2011 but the problem was not solve by company & get back it to me with same problem & telling there staff me that it's not done by us. so you wear the same shoes with same problem.kindly request you to take necrery step in the matter .

DEAR TEAM,

SHOE NUMBER > 854-6086
I HAVE PURCHASED THE BATA SHOE ON 17th April 2011,WITH IN THE 3 MONTHS THIS SHOE MID OF BOTTOM PART STARTED BROKE NOW AND VISITED THE BATA SHOW ROOM ABOUT THE COMPLAIN, THAT HE WAS TELLING THE LIFE OF BATA SHOES ONLY 2 MONTH SO THAT WILL PROVIDE YOU ONLY 60 DAYS OF WARRANTY AFTER THE 61 DAYS WILL NOT RESPONSIBLE FOR ANY DAMAGE WILL ACCRUED.


MY QUESTIONS:-
IF QUALITY WORK ONLY 60 DAYS ? THERE IS NO USED FOR GOING BATA PRODUCT. ITS VERY MUCH BETTER TO BUY ANY LOCAL PRODUCT WHICH EASILY WORK MINIMUM OF 6MONTH.

MY HUMBLE REQUEST TO BATA DON'T MANUFACTURE THIS KIND OF WORST USELESS PRODUCT, WHICH SPOIL YOUR NAME AND MARKET VALUE, THIS IS MY SECOND BAD EXPERIENCE WITH BATA CO.

AS PER MY RATING OF THIS SHOE I WILL GIVE YOU ONE OF THE LAST RATED SHOES IN THE INDIAN MARKET.

DEAR BATA TEAM, PLS SUGGEST ME IF I AM WRONG ON THIS......

Regards

AzeezAhmed-[protected]

Respected Sir,

I am using your product from last 34 years i.e. from my childhood,even my father is also using it from last 50 years so that i selected the same product for my child who is 9 years old and using your product Naughty boy school shoes from last 6 years .I have never seen such type of thing in your product which i faced this time.I purchased one school shoe for my son in August first week from your store at B K market,16A s p Sarani Kolkata 700071.Although there was one mistake on my side that I lost the bill but the shopkeeper knows me as we purchae bata shoes for our Compay named Kesoram Rayon A B .K.Birla group Of Companies.The shoe worn out after 10 days but as it is compulsory for my son to wear black shoes in school i got it repaired by a cobler in our society immediately.But after 2-3 days the stitch opened again.As it is compulsory in school to wear black shoes I purchased one another shoe from the same shop on 03 09 11 vide your invoice no.0015 and gave the old one to the manager of the shopp Yesterday when i went yo the shop the manager told that as you have got titched the shoes with the cobbler I anm helpless and cannot do any thing.I felt very bad that a company like you showing such a disgrace ful nature.iI told him that how can i be sent you the shoes the same day it worn out as it is important for my son to wear black shoe in school.So i hope you may think some methods to improve your service particularly for school children.

Thanking You
Sanjay Kumar Shah

[protected]@rediffmail.com

I purchased a pair of Shoes ,the Sole of the Shoe is tearing ..It costs arount 1500.I requested for replacement or refund.please help

Dear Sir,
i purchase a shoes 17-05-11 in panjim bata shop. i went there yesterday for complaint against the same shoes . the shoes soul broken and they not give any response . i need replacment or repair the shoes the shoe cost is 1399/-. My bill / tin no-[protected]

Thanks
Regards
Rohit Gambhir
[protected],[protected]

I bought a pair of bellies from Bata (Shalimar Bagh) for Rs. 1200 dated 24th April 2011. My bellies broke after only one time wear. I complained to the showroom manager and he explained 'He cannot help' as I dnt have the bill details. and why should I have it anyway when I am paying for quality... Should i keep the bill for if it breaks down?

The billing details can however be confirmed form the showroom. I am shocked... Bata supplying such cheap quality footwear. I want a compensation for the same at the earliest.

I bought 3 pairs of new shoes from Bata store on Bannerghatta road in Bangalore on 12/6/11. The invoice value was Rs. 2997. After 50 days both the soles of the leather shoe came off. I took it to the showroom on 7th August,11 and the showroom manager told me to get the bill for rectification. As i didn't have the bill, he told me to bring the creidt card statement in lieu of same. I showed them the credit card statement on 9/8/11 . After looking at the card statement, they refused to give me new pair of shoes and told me that they can offer 75% of the bill amount. I told them that they only said that if there is damage to shoes within 60 days, Bata will replace the same. Not only this the store sales person Mr. Darshan misbehaved with me .The sales boy Mr. Darshan didn's even allowed me to meet the store manager Mr. Muthaapa . He refused to give me contact number of store manager or senior person in the store. He told me to do whatever i can but he will not replace the shoe or give me contact number of any senior person. I was surprised to know that even though there is a policy of resolving customer issue within 60 days of invoice the sales person at Bata showroom refused to cooperate.I am a BATA customer from a long time . I am so disturbed that company like BATA will treat the customer compliant at the showroom in such a manner.I don't have a bill but i have the credit card statement showing my purchase on 12/6/11. My shoe number mentioned on the shoe is 8516387. I look forward to your support and response.
Regards,
Vishal Kataria
Mobile : [protected]

Hi All,
I have purchased Weinbrenner shoe with article no-8713673 size no 6,SI.NO-03601/1577 on date 12/02/2011 from bata shoe store c-18,Lajpat Nagar-II new delhi-110024.
but after aprox three month it get damged and same screen shot has been attached of present postion of shoe.
I am very surprsied for this Weinbrenner brand of bata,how to any costly shoe damged within year.

I am regular customer of bata,this thing happend first time with me.I have already emailed from my id i.e [protected]@gmail.com on email id customer.[protected]@bata.co.in on date Sun, Jul 17, 2011 at 6:03 PM and again send
gentle reminder!!!!!!!!!!!!!!... but till now i have not got any email from bata india...
So please advice me for next action.


Thanks & Regards;
Piyush Kumar
Mobile No-+91-[protected]
[protected]@gmail.com

I am very disapponted with Bata services, as I ordered a online purse which was defected, I complained for this , they have take my bag back but no new purse has been delievered till now, I have ordered this item in first week of june, and
now its more than 1 month that a person has pick up the defected bag,

I have tried a lot of time at the Bata toll free number but no body is responding, last to last week they said I will receive this in next 2days but now its 7 days. My complain number is[protected].

now I am chasing bata store by their help desk number, they always assured me that they will call in next one our but I did not get any call.

Kindly help

I purchased a shoe (Make: Global Step) from Reliance Footprint in Bhubaneswar on 10th July 2011 worth Rs 1100, the same got torn barely after wearing for five times, when I wen to the shop to return the same on 31st July, they simply said that they will repair the damage by pasting and refused to replace the same with a new one. The shop is selling cheap products during its SALE period and duping customers.