Bata India Complaints & Reviews

I have purchased Bata leather Shoes from MG Road, Pune on 3rd Nov 2011 for Rs 2400.
In two weeks only the sole is damaged with a little usage. Bata is charging very high for junk quality.

If you are planning to buy
BATA shoes for heavy price.... Think again!!!

i bought bata shoes on 15/10/11 price 1799/-, but its stitches cuts automaticaly after 15 days, i gave it back to bata showroom on 10/12/11, but they didnt stitch it as original, they stitch it like roadside worker, when i ask them that i want original like stitches they reply me very rashly and told me that we cannot stitch it like before, when i ask for replacement they told me that do whatever u want we dont care, now i leave that shoes in the showroom, but they thorwn this shoes in front of me and told me that do whatever we dont care about anyone,
please tell me what should i do for raplacement of my shoes?

BATA INDIA DO NEVER REDRESS THE GRIEVANCES, NOR THEY PROMPTLY RESPOND.
WHAT TO DO EXCEPT ABANDONING THE BATA BRAND ?
ANY ALTERNATIVE ?

VINOD TRIVEDI

DEAR SIR,
I AM A REGULAR CUSTOMER OF BATA SHOES FROM LAST MANY YEARS. I HAVE PURCHASED A PAIR OF BATA SHOE FROM YOUR BATA SHOWROOM BATA INDIA LIMITED BATA SHOE STORE (551/02011) NIRMAN VYAPAR KENDRA, SECTOR 17, VASHI, NEW MUMBAI 400 703. (CASH MEMO 08-10-11 / 1 / 0045). SOLE OF THE BOTH THE SHOE HAVE BEEN BROKEN / CRACKED SO SOON. I ALSO WENT TO SHOP BUT THE PEOPLE / STAFF WORKING IN THE SHOWROOM, THEY TOLD ME THAT THE FACT IS CORRECT THAT SOLE OF BOTH THE SHOES CRACKED / DAMAGED, BUT YOU LODGE YOUR COMPLAINT ON BATA CUSTOMER SERVICE, AND AFTER THAT REPLACEMENT CAN BE MADE. ONCE AGAIN I REQUEST TO MAIL THE CONCERN SHOP FOR REPLACEMENT.

THANKING YOU,

(SANJAY K. KACHARE0
MOB. NO. [protected]

I had bought this brown shoes a earlier this year back from koramangala bata shop . They told me that this is good leather shoes which is very soft and nice to use. To my surprise the shoe started peeling off. I took it to the shop and they say the warranty is only for two months and they also acknowledge that this not leather shoes but mix of rexene. All these were shocking to me because this in my view is a manufacturing defect.so the store manager asked me to write to customer service. I have been interacting with the customer service of bata for over two months now. Have sent them photo's and they asked me to visit a couple of stores and show the shoes and then finally i receive a mail stating that their warranty is only for 2 months and they cannot do anything about it.

I had highlighted to the Customer Service that it is more than 2 months in my first mail itself. Not sure why they have to interact with me for 2 months and comeback and tell me that it is out of warranty. In my view this is a manufacturing defect and the shoe should be replaced even if i had gone back only after 2 months ( pls see the photos attached). Hope this forum can help me resolve this.

With due respect it is submitted that I have purchased a Sleeper Article No.5718089 Priyank of amount Rs.299 on 19.8.2011 from your Bata Shoe Store, Patankar Bazar, Gwalior.On wearing it on second time only, the buckle of the sleeper is broken on 7.10.2011 in short period.Hence I visited to the Bata Showroom for complaint, but the staff said come after two weeks.When I visited after two weeks the manager/staff said that you have came so late and warranty period has been over and misbehaved with me which is unfair trade practice.I have purchased this sleeper looking at the quality,reliability and good service of Bata Company but it was only my myth.

It is requested that take appropriate action as early as possible against the above complain and kindly replace my sleeper or refund money.Otherwise I shall be compelled to take legal action before Hon'ble Consumer Forum,Gwalior.

From,
Anju Agarwal,
[protected]
Ashok colony,
Gwalior

Hi



I wanted to share my experience & writing a mail with deep regret and anguish as I had visited along with my family on dated on 18th Nov-11 @ 9:20 to your BATA showroom located at Bannerghatta Road Bangalore next to Petrol Pump,



Its was 9:20pm when your shop was above to close & the staff was above to pull the shutter, I was inside my car & asked my wife to request the staff for purchasing a pair of white canvas shoes form my son, My wife entered the shop & ask the cashier.. Hi I need to purchase a pair of white canvas shoes, the cashier & other staff was busy gossiping in Malayalam language, she again said excuse me can you give me a pair of shoes, the staff replayed arrogantly no we are close , madam come tomorrow , No pls help me as tomorrow will be to late as my son has to attend the class @ 8am, No no Pls go away that is not my problem, you should have planed since morning why now at this time, do you think we are dog to slog for 24hrs, My request again don’t worry I know what is want to purchase Pls… Staff laughed at her & asked her to leave, she came out of store, I asked her what happen? did you manage to buy, she replied those 3 boys at the store are bunch of Joker has no respect for a women, I said ok let me request them…



Me & my wife again entered the store, 1 of them came out of the counter and looked at my wife and told, are you mad to come back again after telling that we are close, I was very irritated & furious that how can a staff talk to my wife in this fashion, I immediately asked the staff how dare you talk to my wife like this, he did not respond & started walking towards store room, I stopped him & asked for the shop manager/owners mb numb, he stood back & came close to my face & said this is company you get lost from hear as I am getting angry now, I stood their & did not no what to do with this arrogant staff who was constantly laughing on us & chatting in their mallu language , but I would understand few of their action that they were abusing me, I finally wanted to give them back & walked up to counter & said this is not done your billing counter is still open & your are fooling us, Both of them came out of the counter & started using vulgar language on me & tried to push me out, my wife was very embarrassed with their language, she finally could not tolerate any further & pulled my hand towards entrance , as we were walking , 1 of them replied ? get out are else you will be physically pushed out of the store, I stood & tried to tell him that you will face the music for the bad behavior, he came all the way & cot my T-Shirt & ask me to go are else I will not be able to control my anger, my mom & son rush from the car & took me out,



I really don’t know, what type of quality benchmarks are you following during the course of your manufacture. You are literally taking the Customer for a ride without adhering to any quality benchmark/standards. I feel your Bata showroom is just a show piece with high pricing and with no customer service , and is no more better than an ordinary store where there is no quality at all. Please introspect and take necessary action and these things are not repeated. Customers like me will always vouch. Time is not far, if you start facing legal action for your pathetic service and scant, I am so disappointed that I am being wearing bata shoes right from my childhood & now my children’s ,



Trust I will never again step in any of your bata stores in my dreams!!!! Pathetic & poor customer service



I will certainly take this to a next level & will consult my office legal team on this worst horrifying experience of my life



I don't know whether you will bother about this feedback. But if you have every cared to care for your patrons, I would like to believe that you will respond.



Jeetu Patel



[protected]

reminder

I had purchased BATA shoes "Bata Power sports shoes", with three month rubber sole of the shoes come out because which I felt down on plat form also.

When I went to the Bata shoroom at Andher West, Alaram Centre opp.Andheri show room, they didn't repond me well. i request them to repair the shoes for which i will pay the money, but they can't repair & tell me to through the shoes in Dustbin.

This what BATA such a reuted company selling the POOR QUALITY OF SHOES, & the customer like me suffer for the same. I had purchased this shoe in jan 2011 only. I left the shoes in showroom & told them i will complaint about the same. but they were laughing for the same.

i request to you to take the action on the same & show that there is somebody to hear for such complaint.

this a reminder, i have before also done the complaint about the same but no respond from your department

Pls do the needfull.

regards
Gunvant Rathod
[protected]

Dear sir
I buy a Bata show online trough Bata website on 11Oct11, its clearly mentioned on website that product will be delivered within 7 working days in Delhi. But they delivered on 27th Oct 11, although i already canceled the order on 24th Oct but still they deliver on 27th.
But the product they delivered is defective as their are so many cuts in stitches and sole is not pasted properly. when i complain about this their customer care mailed me that you visit our preet vihar store for shoe evolution. i submitted now store manager showing like i am taking their favor to get evaluation done and has given 5 days time.
I feel totally harassed in this deal mentally and physically. and want you take a some strong step to prevent these kind of fraud.


FYI enclose is the trail mail between me and Customer Care of Bata.

Regards,

Avinash Nidhi
[protected]

From: Avinash Nidhi <[protected]@yahoo.com>
To: Customer Service <Customer.[protected]@bata.com>
Sent: Wednesday, 16 November 2011 9:39 AM
Subject: Re:[protected] Bata

Dear Sir
Its pathetic when you move to Store for replacement and they say it will take 24 to 48 Hrs to take action on this issue.
Its a worst experience buying shoe online, first you deliver my product on 17th day while it should be max 7 days, and you delivered when i already canceled this order. and now you delivered a defective piece.
and when i and going to store they are responding like if they are doing favor for me if it will be changed in 48 hrs.
i am going to complain against bata for this in Consumer Forum.

Regards,
Avinash Nidhi
[protected]
From: Customer Service <Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, 14 November 2011 6:21 PM
Subject:[protected] Bata

Dear Sir,

We would like to inform you that we can only arrive to a resolution once the shoes evaluation has been done.

We have instructed the store manager to extend you the best possible support on priority. Hence, you are requested to please visit our Bata store at C - 56,PREET VIHAR VIKAS MARG NEW DELHI - 110092.

Kindly visit the store before 30th November 2011.

We would request you to please carry a printout of this mail along with your shoes when you next visit the store on weekdays before 5:00 p.m.(Except Saturday & Sunday).

Please note that there is no cash refund.

Kindly note the reference number given above in the subject for all your future correspondence.

Therefore, do not change the subject line as this is your complaint reference number.

Regards



Customer Services Dept.
Bata India Ltd





From: Avinash Nidhi [[protected]@yahoo.com]
Sent: Saturday, November 12, 2011 9:22 AM
To: Customer Service
Subject: Defective Shoes Delivered
Hi
I have booked a shoe online and My Order number is 10031882, its been delivered in 17 days (it should be 7 working days) and when i opened this i found it is a defective shoes as their are cuts in stitches. Please replace it immidiatly.

Regards,
Avinash Nidhi
[protected]

Hi,
I have ordered a pair of shoes from the website http://www.bata.in/ for the price of Rs973 on 2nd November ( Order number :[protected] . Today is 16th of November & it is still not delivered.I have called up Bata Customer service number number [protected] twice with in this time frame, i was really surprised with such a worst customer service from one of most reputed footwear company. Both the times the rep who spoke to me was such a dumb fellow , that he even do not know basic norms of call handling. He was not even able to provide his supervisor when asked for....

When i try to log in to the website and check the status of the order i always get the same message : "Invoice generated" and the same thing is being informed by the agent both the times.I am not sure when i am not getting get my home delivery on time, that too i am staying in metropolitan city , not remote place. I wish i could sue these guys , for giving false promises on websites that products ordered online will be delivered with in 3-7 days.

At the same time not sure how are these people running a call center, having a nation wide toll free number without following basic ethics.

All that i want/wish is to have my product delivered asap or provide me a complete refund with an apology.



Regards,
Sairam Satyavada
[protected]
[protected]@live.in

From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Wednesday, November 09, 2011 10:28 AM
To: [protected]@syscom.co.in
Subject: RE: Order Placed Successfully

Dear Sir,

The inconvenience caused to you is sincerely regretted.

Thank you for your valuable feedback.

We are working on the issue and will get it resolved at earliest

Regards

Customer Service Department
Bata India Ltd.

________________________________________
From: Mr Rajesh Patrike - SYS Com [[protected]@syscom.co.in]
Sent: Saturday, November 05, 2011 1:31 PM
To: Customer Service
Subject: RE: Order Placed Successfully
REMINDER

Ordered item not yet received to our address.


From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Friday, October 28, 2011 1:41 PM
To: [protected]@syscom.co.in
Subject: RE: Order Placed Successfully

Dear Sir,

Please find order despatch details as under:-

AWB Number---[[protected]]
Shipment Date---[Oct 17, 2011]
Courier Name---[Blue Dart]
Regards

Customer Service Department
Bata India Ltd.

________________________________________
From: Mr Rajesh Patrike - SYS Com [[protected]@syscom.co.in]
Sent: Thursday, October 27, 2011 12:28 PM
To: Customer Service
Subject: FW: Order Placed Successfully
REMINDER


From: Mr Rajesh Patrike - SYS Com [mailto:[protected]@syscom.co.in]
Sent: Monday, October 24, 2011 6:49 PM
To: 'Customer Service'
Subject: RE: Order Placed Successfully

Dear
Order placed on – Oct 13, 2011 at 5:32 PM
Ordered item not yet received.
What about u r SLA ?
If you need further assistance, please call us [protected] or email us [protected]@syscom.co.in
Thanks, as always, for being with SYS Com.

Sincerely,

Rajesh Patrike - [protected]
............................................................
SYS Com - www.syscom.co.in
Shivneri Building, 1st floor,
Besides Osmanabad Janta Bank,
Near Shivaji Chowk, Ambejogai road,
Latur 413531 MS. India.
Tele.[protected]
Fax.[protected]
Website: www.syscom.co.in
............................................................
* Working: Mon to Sat 10 AM to 6 PM
* Online Payment using www.syscomindia.info
............................................................


From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Tuesday, October 18, 2011 11:45 AM
To: [protected]@syscom.co.in
Subject: RE: Order Placed Successfully

Dear Sir,

Thank you for taking interest in Bata.

We are working on this order and it will be delivered within SLA which 7-10 working days.
Regards

Customer Service Department
Bata India Ltd.

________________________________________
From: [protected]@gmail.com [[protected]@gmail.com] On Behalf Of SYS Com - www.syscom.co.in [[protected]@syscom.co.in]
Sent: Tuesday, October 18, 2011 11:25 AM
To: Home Delivery; Customer Service
Subject: Re: Order Placed Successfully
Please reply status of dispatch and delivery.



On Thu, Oct 13, 2011 at 5:32 PM, <home.[protected]@bata.co.in> wrote:

Order Confirmation
Dear RAJESH,

Thank you for placing your Order on www.bata.in.Your order number is 10032092 and total value of your order is INR 599.40.
Details of your order are as follows:

Sub Order Number Article Number Quantity
40031941 8089224 1
Payment option chosen by you is Avenue. The order would be shipped only after successful realisation of your payment.

Please note : Your order / suborder would take minimum 7 working days for delivery after receiving the payment. Click here to view our policies related to order placed.


BEST REGARDS,
BATA INDIA LIMITED
Log on to, www.bata.in
Note: Please do not write/reply to this e-mail. This is an auto generated mailer and any emails received through this/these ids will not be responded to. These emails would also not be treated as a valid feedback, concern, suggestion, query or complaint.
Click here if you have any query/suggestion/feedback.

Copyright © 2011 BATA INDIA LIMITED. All rights reserved.



--

i bought a bata shoe by an online order with size 9 on date 15/8/2011 and was delivered with size10 within next 14 days for which i registered a complaint on its customer care on 26/9/2011 for the change of its size. my complaint no. is[protected] and i was asked to courier the shoe to its corporate office address 732/1, 4 &5 floor, lotus plaza, sector-14, m.g.road, gurgaon, haryana. 122001, which i did through the aramex domestic n the shipment no. is[protected], since then till date i have been calling the customer care for its solution but i am still empty hand since last 40 days of registering the complaint. the customer care executive name mr. mukesh. mhd. razaa and its senior executive mr ata-ur they all promise me to sort out the problem but still have not got any result. looking forward for some serious action and positive result . thanx

I purchased pair of floaters from Bata showroom at Ooty. One of the strap broke down the next day, since I was visiting Ooty and was originally from Bangalore I contacted the customer care to get the item replaced in Bangalore. After 20 days or so i got a mail saying i can visit a particular showroom in bangalore to replace the product. I visited the store but store manager refuses to replace saying he dont have any information from Bata to replace the item. And i need to contact customer care. I repeatedly called customer care and asked them to contact showroom manger and let him know about the case. But there was no response. I had called cutomer care around 10 to 11 times asking for the same, and explaining the whole scenario every single time. Each time they said we will do the needful and they have logged the details in the complain but every single time i had to describe all details and requesting them to contact the manager but all went in vain. I later stopped calling them, tired of all these times.
There is no way of escalating the issue, i asked number of times at the customer care desk if i can speak to any of their senior but every time they said there is no senior available at this moment. There is no furthur contact at the website apart from customer care number. Nobody notice the complain made on website, nobody reply the mails. Only was is to call them. I dont think i will ever buy anything from Bata now and wont advise anybody to do so. There are many other companies in the market to buy shoes. Cant say if their customer support is same as Bata.

Respected Sir,
I have bought a shoe of Bata company.I have used this shoe only for 3months,and this is the first time i got complained with the shoes.I am always using the footwears of Bata company.the colour of the shoe is black,the serial number is 855-6011 and the price is Rs 1999.
Before 3days i have sent the same complaint but there wasn't any response about this.The complaint is that left side of the shoe has a crack at the bottom.I want to return to Saudi-Arabia within 1 5days,so kindly replace this shoe as early as possible.
Kindly do the needful and reply soon.
Thanking You

i have purchased a strolly bag model ONYX EXP STROLLY 55 from reliance footprint ltd at axis mall in kolkataon 09.07.2011.while purchasing they assured us to repair if it is damaged within warranty period but when the lock of my bag malfunctioned and i took it to the reliance footprint store where i purchased the denied our proposal and asked us to visit the nearest vip outlet which was against their fake assurance.But when i talked with the manager of vip customer care they requested them to collect the damaged bag from us but still they refused and harassed us.

I had placed one order online with http://www.bata.in whose no is 10026883 but it was rejected for some reasons and i made the payment through HDFC credit card. The customer support at bata.in kept telling me ill get the refund within a week but its been more than 40 days and i have not received my refund. My complaint no with bata is[protected] . I have lost all hope with them so Im here. Any help would be highly appreciated. bata customer support Toll Free[protected]. Thanks

Hello All,

Recently, just 2 months back, i had brought bata shoe from HSR Layout Branch.
Lower Sole got disenagaged just after 2 weeks.
Now after 2 months after purchasing. The upper sole has come-off seperate..
This is very bad quality, from bata.
I paid rs 1499 and brought from bata specifically based on its reputation and quality work. Now i,am totally lost trust on this brand.

Everyone, please think more than twice from bata, It is better to pay more and go for woodlands or redtape or anyother brand.
Atleast they last for sometime.

This is the moment to share that the brand that my family and me used to trust a lot has provided me with a product which has shown that the brand itself is now not quality driven
I had purchased BATA SHOE MODEL NO- 861 6800 from Bata showroom,Bandra Station Road,Bandra West,Mumbai on 21st July 2011
(Transaction No.-MPS/BATA INDIA/[protected]/0)
This shoes after being used in a normal way by me,has torn its sole in just 1.5 months
I want the quality department to take this as a concern and act on it

Doesr sir i am regular customer of batashoes but resantly i purchesh one pair shoes on your ordely bazar's shop dated 14/09/2011 Artical No.8516382 8 Size 8 No
Amount 1299/= his sole is creak i am contact that shop but shop was close he said shop was transfer in Jaunpur so we are not risponsibal to your cumplant.
So i am veary upset to your service.please resolve my problum as soon as posibal.
Gufran khan
Varanasi
[protected]

Very bad service from bata will never ever use their buy online facility ever in my lifetime. Suggest all consumers to avoid this site unless Bata mend the way they operate. You will go through hell if you place an order from Bata online. I purchased a shoe on 6th sept and till today 20th sept I am yet to receive the same it is the 14th day I am waiting to wear the shoe. This service SUCKS Shame on you Bata India Ltd