Bata India Complaints & Reviews

I bought a pair of bellies from Bata (Shalimar Bagh) for Rs. 1200 dated 24th April 2011. My bellies broke after only one time wear. I complained to the showroom manager and he explained 'He cannot help' as I dnt have the bill details. and why should I have it anyway when I am paying for quality... Should i keep the bill for if it breaks down?

The billing details can however be confirmed form the showroom. I am shocked... Bata supplying such cheap quality footwear. I want a compensation for the same at the earliest.

I bought 3 pairs of new shoes from Bata store on Bannerghatta road in Bangalore on 12/6/11. The invoice value was Rs. 2997. After 50 days both the soles of the leather shoe came off. I took it to the showroom on 7th August,11 and the showroom manager told me to get the bill for rectification. As i didn't have the bill, he told me to bring the creidt card statement in lieu of same. I showed them the credit card statement on 9/8/11 . After looking at the card statement, they refused to give me new pair of shoes and told me that they can offer 75% of the bill amount. I told them that they only said that if there is damage to shoes within 60 days, Bata will replace the same. Not only this the store sales person Mr. Darshan misbehaved with me .The sales boy Mr. Darshan didn's even allowed me to meet the store manager Mr. Muthaapa . He refused to give me contact number of store manager or senior person in the store. He told me to do whatever i can but he will not replace the shoe or give me contact number of any senior person. I was surprised to know that even though there is a policy of resolving customer issue within 60 days of invoice the sales person at Bata showroom refused to cooperate.I am a BATA customer from a long time . I am so disturbed that company like BATA will treat the customer compliant at the showroom in such a manner.I don't have a bill but i have the credit card statement showing my purchase on 12/6/11. My shoe number mentioned on the shoe is 8516387. I look forward to your support and response.
Regards,
Vishal Kataria
Mobile : [protected]

Hi All,
I have purchased Weinbrenner shoe with article no-8713673 size no 6,SI.NO-03601/1577 on date 12/02/2011 from bata shoe store c-18,Lajpat Nagar-II new delhi-110024.
but after aprox three month it get damged and same screen shot has been attached of present postion of shoe.
I am very surprsied for this Weinbrenner brand of bata,how to any costly shoe damged within year.

I am regular customer of bata,this thing happend first time with me.I have already emailed from my id i.e [protected]@gmail.com on email id customer.[protected]@bata.co.in on date Sun, Jul 17, 2011 at 6:03 PM and again send
gentle reminder!!!!!!!!!!!!!!... but till now i have not got any email from bata india...
So please advice me for next action.


Thanks & Regards;
Piyush Kumar
Mobile No-+91-[protected]
[protected]@gmail.com

I am very disapponted with Bata services, as I ordered a online purse which was defected, I complained for this , they have take my bag back but no new purse has been delievered till now, I have ordered this item in first week of june, and
now its more than 1 month that a person has pick up the defected bag,

I have tried a lot of time at the Bata toll free number but no body is responding, last to last week they said I will receive this in next 2days but now its 7 days. My complain number is[protected].

now I am chasing bata store by their help desk number, they always assured me that they will call in next one our but I did not get any call.

Kindly help

I purchased a shoe (Make: Global Step) from Reliance Footprint in Bhubaneswar on 10th July 2011 worth Rs 1100, the same got torn barely after wearing for five times, when I wen to the shop to return the same on 31st July, they simply said that they will repair the damage by pasting and refused to replace the same with a new one. The shop is selling cheap products during its SALE period and duping customers.

Respected Sir,

I purchased Bata shoes from Bata India Ltd,Bata shoes Store(556/02292),G-7,Metro junction Mall,Netivali Kalyan (E),pin-421301, Phone no[protected] dated[protected].
But after two month my shoes has been damaged and not in good conditon. When i went to shop retailer and show him my shoe's conditon then he told me the shoes is not repairable and replacemest of shoes after you mail to the company.

cash memo # : 07-05-11/1/0073 02292

8089182 7 9 1 1599.00



As i also scan the cash memo copy and attach with this mail

I request you to pls solve this issue and replace my shoes as early as possible.


Thanks
Prashant Mhatre
([protected])

Hi,
I brought a shoes in bata 24-July-2011 sunday. Actual price of the shoe was 3199. they have done two transactions on my card. one for 319 and another one for 3199. If i had not received the sms from icici bank about two transactions i would have lost my money. I called up bata and checked that they now agree that by mistake they have swiped it... if i had not gone back and checked with them.. i would have lost my money...
I want to teach them a lesson ... that they need to be very cautions..let me know what i can do to them...

Thank you
Ramesh

Why Reliance is not Working and Doing well as Company????

There is sale going on in Reliance Footprint. I have chosen pair of footwear and tried it and when I have asked them to pack it, the other salesman came and said, we have kept it a side for Customer who had come yesterday...Customer has not paid for that. If you ask store people they will keep 5 Pair of shoes for you a side without any payment for 15 days During Sale also...whether you come and buy it after few days or not its not their look out. First time found this Policy in any good Chain of Store..

How can they keep stuff without payment and not sold to customer after trial...???

Good Luck Reliance

Hi,

I have purchased BATA marie claire bag last month from Dwarka Sector 7 Dwarka.
The bag is not good quality...it start damaging.

Please help as I need to get that replaced.I have lost my bill as I did not thought BATA provides such kind of stuff ever.

Thanks & Regards,
Onika Thakur

This is in regards with the pair of shoes purchased at your store, I purchased it in the month of August 2010, but hadn't worn it until this year 2011 February & within the short period of time that is 2 months the sole of one shoe has split,(refer photograph attached) I did take it to the store where I bought it from but the Store Manager & the staff is unable to help me regarding an exchange, I do find this very disturbing as I am a regular customer for a very very long time & I seldom complained about the quality because Bata quality has been very satisfying for me and my family. I hope that you will be able to help me with my genuine issue as I have faith in your customer (complaint) service & product.

In spite of facing disappointing response at your store, I have still made subsequent purchases even today,

Looking forward for your positive response...

Here are the details of my purchase
Name; Raju. M
Cash Memo No; 06-08-10/1/0025 01423
Date of Purchase; 06/08/2010
Purchased at; Bata Shoe Store #415, 2 Main, 1st Cross R.T Nagar Bangalore-560032
paid original MRP Amount; 1999/- (not on discount)

Thanking you

Sincerely

Raju. M
[protected] /[protected]

I purchased a FILA flotter worth Rs 1600 from reliance footprint kormangala.. and within a month it was broken .. I went for exchange and bought again a Flotter and another Inc.5 foot wear worth Rs 800.Its not even a month and I see the sole is broken.

Is this the quality of products they offer.. or Is it that company link Reliance buy a second qu
ality product and keep it for sale...

It feels pathetic when you pay so much and buy a product from a trusted source doesnot even last for the warranty period they offer.

Please look into the quality of products before offering for sale.

GOOD AFTERNOON,

I WAS PURCHASE BATA SHOES OF RS. 1500/- FROM YOUR PREET VIHAR CENTRE BEFORE ONE MONTH BUT THE QUALITY OF SHOES WAS SO POOR THAT THE SHOES DAMAGED WITHIN THE GIVEN EXPIRY PERIOD. THE SOLE OF THE SHOES IS TOTALLY BROKEN. THE SALESMAN WAS NOT READY TO REPLACE BECAUSE I HAVE LOST THE BILL BUT I HAVE THE PROOF OF CREDIT CARD STATEMENT. FIFTEEN DAYS COMPLETING THE COMPLAINT BUT NO RESPONCE IS GIVEN TO ME.

IS THIS IS THE SERVICE OF THE WORLD FAMOUS COMPANY "BATA"? THE CUSTOMER SERVICE IS NOT SATISFACTORY. I WANT TO REPLACE THE SHOES AND IF YOU HAVE ANY PROCEDURE TO REPLACE THE MONEY PLEASE TELL ME.


MANPREET SINGH TULI
[protected], [protected]

Sir,

I am currently residing at Bangalore,India.I bought a sleeper worth rupees 299 from BATA India Limited,BATA SHOE STORE,P6 9th Main,3rd Block , Jayanagar,Bangalore on April 8,2011.

I was told that the sleeper will be serviced for free or replaced if sole gets removed or some similar defects occur within two months.

My sleeper sole got removed within one and a half month.I went back to the shop with the bill and sleeper to get it serviced.But the Manager of the shop refused to do so.

I am very disappointed with the manager's reply .So, I am attaching the bill to this mail.

The bill number is CASH MEMO # : 08-04-11/ 1/ 0175 01015.
The product name is PUMMY T.

Kindly help me to get this issue resolved.


Looking forward to your helping hand .

--
Regards
Preeti Gupta

Hi,

After a long one month follow-up with Bata Customer care team, i would like to submit my complaint via this forum.
________________________________________________________________________________...⇄
Scenario: I have been rigrously following-up with Bata customer care for a defective pair of shoes, since past one month over calls and emails.

I submitted my first complaint via phone call with Mr. Ataur (customer care executive) on 17th April'11.
The complaint number is :[protected].

The concerns which i have faced with the shoes from the time i have purchased (january'11) are listed below.

Concerns:

There has been repetitive problems with pasting and the shoe has got tethered from multiple corners.
I submitted my first complaint to the retailer within first 4-5 weeks of my shoe purchase. The complaint was regarding the pasting which had broken from some corners of both shoes. The retailer got it repaired and i started using the shoes again. The leadtime for shoe repair was around4-5 days.
I submitted my second complaint to the retailer again regarding the pasting which had broken from some other corners this time. This complaint was submitted just after 3 weeks of my first complaint. The retailer got the shoe repaired again and i started using them. the lead time for repair was around 4-5 days.
Now again after 4 weeks, i am facing another concern, this time the pasting has gone out from the front side of right shoe and from one of the corners in second shoe. One of the shoe has also got a crack on the sole. This time the shoes are in real bad shape.

This is to bring into your notice that the BATA shoes i purchased are now in real bad shape in just a few months time. We are a regular BATA shoes customer and have purchased alot of your products in past but never faced such issues.

It looks like that there is something terribly wrong with this pair of shoes and the quality is real bad. Please understand, that this is causing me a great amount of inconvenience and time wastage.

This is also not good from the point of view of BATA's brand image.

Therefore, i request you to please look into this matter and get me replaced this pair of shoes with another pair which should be reliable and good quality product. I do not want to face such issues again and again every few weeks time and let my work life be affected by it.
________________________________________________________________________________...⇄

I hope the team sees this complaint in good condition and take this matter up asap

Retailer and shoe Details:

M/s Taksh Shoes
Plot No. 248, H-17, Sec-7, Rohini Delhi 110085
Bill No. - 15433
Article No. 831-6730
--
Regards,

Nitin
Ph-[protected]

Hi,

I am a sincere purchaser of Bata shoes from last 10 years.

And also refer my family & friends to purchase the same brand because this
is the cheapest & worth for our hard earned money.

But recently I was very disappointed & annoyed by the product i received
from Secter-5 store at Airoli.

Purchase details are given below

Name of the vendor BATA INDIA LIMITED IMPRESSION
Address Shop No.4, Panchasheel Complex, Sector-5,
Airoli, Navi Mumbai - 400 708
Invoice No. 1650
Amount Rs.750/-
Article No. 8216816
Size 8
Purchase date 13 Mar 2011

The pasting of the leather was detached from the sole of the shoe within
three weeks usage.

I went to the store for a replacement, the vendor told that the shoe cant be
replaced, it can be repaired.

Then he kept for a week & gave back the shoes that now you would no
complaints about the same.

But the next day again the shoe leather was detached with the sole,

This was very disappointing for me, I again took the shoe to the vendor.

I would request you to check if this is a original shoe or a duplicate one.

Awaiting your reply,

Thanks,

Roshan Kotian

from Bata showroom Tower freegunj Ujjain i purchased a pair of shoes and pay Rs.700.00 . Showroom in charge give me the replacement guaranty if any defect found.
unluckly soul of my shoes and stitching are damaged within 15 days, i went to the shop to complaint and to replace my shoes but shopkeeper did not give me proper attention he only take a writing complaint and tell me that he replace the shoes only after the companies approval. but even after 3 months he does not replace my shoes, and now he totally refused me. rohit bihani +[protected] , +91 [protected]

From: Jitendra s pagar, Malegaon Dis-Nashik Maharastra
To: Bata customer care, Bata India limited
Sir,
Sub: Damage of shoes sole–complaint regarding
I am a regular user of Bata shoes. I have purchased a shoes from the showroom of Malegaon Dis-Nashik Maharastra after paying Rs.699 since date 31/1/2011. Shoes’ sole has found cracksin horizontical direction.
S.L no. of the shoe is 861-6801. The shoe is damaged because of the inferior quality.
Since I have paid Rs.699 I could not use recently. Action may kindly be taken to cure my damage. Since I have good faith in Bata products, I never kept the invoice which is irrecoverably lost.otherwise i give a complaint to Grakh Seva Kendra
Yours faithfully
Jitendra s Pagar

DEAR SIR,
1. I BOUGHT A WALLET FROM BATA SHOE STORE ON JANGALI MAHARAJ ROAD VIDE CASH MEMO NO 20-04-11/1/0061 TODAY COSTING RS 599/-. IMMEDIATELY AFTER BILLING I REALISED THAT THE SIZE IS SMALLER THAN ONE WHICH I WISHED TO HAVE SO I REQUESTED THAT THE PURCHASE BE CANCELLED. I WAS GIVEN TO UNDERSTAND THAT ONCE THE BILLING HAS BEEN DONE IT CANNOT BE CANCELLED AND THAT I HAD TO EITHER PURCHASE ANOTHER ITEM IN LIEU OR ELSE TAKE THE WALLET. I DO NOT KNOW WHETHER THIS IS A COMMON PRACTICE OR I HAVE BEEN FORCED INTO BUYING AN ITEM WHICH I WAS NOT WANTING AND THAT TOO WHEN I HAD NOT YET TAKEN THE ITEM OUT OF THE SHOP.
2. NAME COL ROHAN KUTE (RETD)
[protected]@gmail.com
3. I WILL BE GRATEFUL IF I AM MADE WISE ON THE ISSUE.

Hi,

Is there some responsible person for Bata India Ltd.

There wont be, because there are none.

I placed an order and waited for more than 2 to 3 weeks still no one dispatched my order or even cared to acknowledge my calls or mails.

Site went down for a day on 18th april 2011, after that the stupid customer care fraudulent number[protected] rings rings rings till next christmas.

Please do needfull as i am in need or the product or my money back or else i will reach to all major newspapers editors to take this issue in public and then the matter to consumer forum.

Shame on you

[protected] Forwarded message[protected]
From: pradeep kumar <[protected]@gmail.com>
Date: Tue, Apr 19, 2011 at 11:15 AM
Subject: Fwd: Order No.10010372 from CCAvenue
To: [protected]@bata.com


My order is not been dispatched for more than 2weeks, am not satisfied with the support that bata has shown.

Regards
Pradeep


[protected] Forwarded message[protected]
From: pradeep kumar <[protected]@gmail.com>
Date: Tue, Apr 19, 2011 at 7:49 AM
Subject: Fwd: Order No.10010372 from CCAvenue
To: customer.[protected]@bata.co.in


Hi,

ITs been more than 2 weeks i ordered an product from your company till now its not delievered.

I would like to hear the reason for this delay and let me know when will i get it done.

Regards
Pradeep.V


[protected] Forwarded message[protected]
From: <[protected]@ccavenue.com>
Date: Sat, Apr 2, 2011 at 4:30 PM
Subject: Order No.10010372 from CCAvenue
To: [protected]@gmail.com


Dear Customer,

Thank you for your order from http://www.bata.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : customer.[protected]@bata.co.in.

ORDER DETAILS:
Merchant Site URL : http://www.bata.in
Order Number: 10010372 Order Received: Apr 2, 2011
Total Amount : INR (Indian Rupees) 419.00
Citibank Debit Card Holder : V.Pradeep Kumar
Billing Address : (As entered by the Customer)
No67 Bose Street Krishnamoorthy NagarKodungaiyurNear S.K.Mahal Marriage Hall
Chennai Tamil Nadu
600118 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 180.215.100.192

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service

Dear Sir,

Request you to note that i had purchased Hush puppies from Bata Store around 2 years back (model 854-6108 H/P; Size 8); post which i had kept it in my drawer for a while. However, to my horror, when I took them out around a week back, the sole of the shoe has cracked within a week of my wearing.

Kindly note that I have been a regular user of your company's products since my childhood, and this event has been very dissapointing experience.

Request you to get the shoes either replaced/amount refunded.

Thanks
Laxmi Narayan Agarwala
+91 [protected]