Bata India Complaints & Reviews

i am from ahmedabad, i purchase shoes[protected] no. in just 20 day i realise that the shoe shol is putout slowly... so now what can i do ??? my problem is i dont have original bill only i had bank statement for the puchase proof by debit card..so suggest me for replase this defictive pcs. thanks Abdulgani [protected] (Guj)

Dear Concerned,
I have received the below mail of yours as a solution to my complaint.
My complaint was that the Sole of the Bata shoe Model no :[protected] which I purchased on the evening of 31.01.2012.Within 2 months from the purchase of the shoes, the sole of both the shoes was badly damaged. The hill of the shoe has developed cracks on both the sides. The material on the inner side of the shoe sole is of a very inferior quality it has disintegrated & is discomforting the feet.The sole pasting of the shoe is on the verge of splitting. Overall the complete quality of the shoe is pathetic & needs a lot of improvement. When this was brought to the notice of your customer care executive he assured me of a satisfactory solution but after 2 days I get a solution to Buy another shoe at 75 % cost. This is highly unacceptable. I would have been happy even if you would have offered for a sole replacement. But I was asked to spend 75 % from my pocket for the second time for a product which is not at all upto the standards. It is highly disappointing for the Brand like Bata to offer such a downgraded product & service. I am highly unsatisfied & would wish this matter to be escalated to the Topmost officer concerned.
In any case I would not be going to the shop to buy another product of yours at the 25% discounted price. Please use the discount for someone needy. In case you wish to see the images of the damaged sole I can Email them in case you dont believe my words.
If such a degraded service is continued at your end the brand value will only degrade. Hope that you take the corrective measures in time.

Thanks & Regards,


Apurva A. Bhasagare
[protected]


--- On Fri, 13/4/12, Customer Service <in-Customer.[protected]@bata.com> wrote:

From: Customer Service <in-Customer.[protected]@bata.com>
Subject: Your concern about Bata Product
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Friday, 13 April, 2012, 11:18 AM

Dear Customer,

As per the information provided by, you as a special case we would be extending to you a 75% replacement for the product being held by you. Please note the following with respect to the replacement.

1. If the same product (article number / model) and size is available at the store we will provide you with the same product at 75% of the cost.

2. If the same product (article/model) is not available in the store (due to non availability of same model, size, color, etc) you can avail the replacement (in this case also you will have to submit the damaged product to us) in value terms. It means that whatever value of the product was paid by you we will adjust 75% of the same value against your next purchase from the store.

3. Please note that there is no cash refund.

4. Damaged product has to be submitted to Bata for replacement – mandatory

5. THE ABOVE APPROVAL FOR 75% REPLACEMENT IS VALID TILL 30th April 2012.

We would request if you could visit Bata store at EMPIRE BUILDING 154, DR. D.N.ROAD , FORT MUMBAI - 400 001.and get in touch with the Store Manager. He has been told to offer you a 75% replacement (subject to availability) on your next purchase.

We would request you to please carry a printout of this mail along with your product when you next visit the store during weekdays before 30th April 2012.

Kindly note the reference number - [protected]for all your future correspondence.

Regards

Customer Service Department
Bata India Ltd.

I purchased a formal sandal (Make: Catwalk) from Reliance Footprint at CMR Central, Visakhapatnam on 4th April 2011 worth Rs 750, the same got torn barely after wearing for few times, when I went to the shop to return the same on 15th AUG, they simply said that they will repair the damage by pasting and refused to replace the same with a new one. I left the same in the shop. The shop is selling cheap products (under brand names) during its SALE period and duping customers.

I BOUGHT A PRODUCT AT RELIANCE FOOTPRINT FOR 500 RUPEES WHICH I FOUND WAS SOLD AT 300 RUPEES AT OTHER SHOPS IN SAME BRAND SAME PRODUCT.
RELIANCE CHEATED WITH HIGHER PRICE TAG AND DOESNOT VALUE CUSTOMERS .
WHEN APPROACHED THEY LIE THAT THEY HAVE REDUCED THE PRICE ON IT BUT IN REALITY HAVE NOT REDUCED.
THEY DONOT GIVE THE CUSTOMER A PRICE MATCH OR DO THEY ACCEPT AN EXCHANGE OF THE SAME.
I WAS REALLY FOOLED BY PAYING MORE MONEY AND ALSO BRANDED FOOL BY THE STORE MANAGERS.
THE CUSTOMER SERVICE AND CARE WAS WORST
THEY ARE MAKING FUN OF THE CUSTOMER.

Hi,

I been a regular at the Reliance footprint store and this is the first time ever I went in for an exchange of a shoe bought at the Indiranagar store. The store Manager - "Dalbir Singh" firstly spoke very rudely to me and then walked off stating he would not exchange the shoe. He made me wait for 2 full hours and then sent in his junior to reiterate the same thing and follow his instructions.

I am extremely disappointed by the inappropriate behavior of the store manager and denying an exchange without a agreeable reason.

Pls find below the details of the good purchased by me:
Date of purchase: 6th of Jan
Auth Code: 274615
Amt: INR 749:00
Store: Indiranagar branch; Blore- 560038

Note: the shoe purchased was not during a sale.

Pls let me know if this could be resolved or if I should reach to the Consumer court for justice.

Hi,


Reliance footPrint is cheating...
I have purchased two pairs of sandals in Aug 2012 of Global step. I have hardly used one pair from that, outer layer is scaling and sollen also.
When I went to your showroom near jayadev Vihar, the sales manager is blaming me saying that it is due to the usage and not manufature defect.
Can your area manager look into this please?

Thanks,
Narmada

Hi,

I have purchased BATA Maire Claire bag last month from jammu residency road bata.
The bag is not good quality...it is tearing and the leather is not good it peeling off.

Please help as I need to get that replaced.I dont have the cash memo of this product but i have the memo of the other purchased along with this.
we been to the shop from where we have purchased it they have asked us to file a complaint online.

Thanks & Regards,
anil kaul

They attitude is not worth as there shoes!!!

This is to bring to your notice that I am a resident of Hyderabad and during my recent visit to Kolkata, I had purchased a pair of Bata Shoes on 06.08.2011 from Bata India Limited, DC 25/26 Salt Lake City, Sector I, Kolkata, but unfortunately within 15 days after buying, I found that the pasting of the Sole (Right Hand Side Pair) is coming out and also in the same pair, some pieces of Rubber (Polymer) are coming out from the rear end of the Sole.
I have registered a complaint with the BATA Customer Care helpline number[protected] on 25.08.2011 and I was told that within seven (7) working days I will receive an email from BATA Customer Care informing me about the BATA Store near my residence in Hyderabad from where I may exchange the defective pair of shoes with a new (non-defective) pair.
Till today (08.09.2011) I have not received any communication from BATA, in spite of repeated calls (on 07.09.2011 and 08.09.2011) to their customer care helpline number.


Reference:
Bata India Limited, DC 25/26 Salt Lake City, Sector I, Kolkata
Cash Memo#06-08-11/1/0043,
Cashier:MGR,
Served By: Debabrata Halder,
Article: 8516039 SCOTT
Size: 6

Yours,
Sudarshan Sanyal,
Block-C, Flat No.205, Shanthi Gardens,
Raghavendra Nagar, Nacharam,
Hyderabad-500076.

email: [protected]@gmail.com
# [protected] / [protected]

I have same issue with Dock n Mark. The company has made a brand of itself but never care to listen to customer complaint. I bought a sandal for Rs.1800 (Model-221, BK7) for company dealer in Thrissur, Kerala. The sole came off in just 7 months and that too I have not used it more than 20 times. The quality of sould material is soft to give cushioning to leg but it fail to support the weight it can take while walking. The company say they provide warranty only for 2 months after which the company is not liable.. I am going to call up the cochin office to see if they can do anything.. A long run just for a sandal when you have more things to take after!!!

I have the same complaint with my Fila sports shoe.
Its grip under the shoe is broken before a moth.
I have bought it from the reliance footprint at oberon mall Cochin.

i had purchased ganuchi shoes worh Rs 2200 from reliance footprints meerut garh road.after wearing for once i realized the soul is broken..when i go there they said they cant help..i think reliance are making fool of customers

Sir,

I am a regular customers of Bata and always appreciated the quality and price of Bata products. Two months before I bought a pair of shoes from Bata showroom, Mount Road, Chennai opp. to richi street for Rs.1299/-. My shoe leather removed from many sides and the sole tear off from downbelow. I approached the showroom manager and informed him about the condition of the leather shoes. He immediately raised his voice and started shouting saying that non of the bata show rooms sell leather shoes and informed that the pair of shoes cannot be replaced but will be given only 25% of the amount ie Rs.324/- if the shoe is returned back to bata.

Action may please be taken to replace my shoes.

thanking you,

satish
[protected]@yahoo.co.in