Bata India Complaints & Reviews

Dear sir,
I had bought shoes from bata and within 10 days of very little use they broke.
as nobody will i also have not kept the bill and i had purchased these from other city then the one i live in. now the dealer in my city tells me that he has not sold so he is not going to repair or replace them. is he not the agent for bata in our city who shall take the responsibility of either repairing or replacing them. what is the legal aspect of it?
thank you
regards
aditi

I purchased a pair of Shoes
the Sole of the Shoe is tearing apart . when i had been to the stores to get it returned .. The Manager of the Stores Mr Pandian started arguing with me Saying thats not a manufacturing defect ..he says its because of heat .!! ?? But heat it s not my problem ..I told him If this is the problem that i find in a months usage what will be the case in the long run ..he says just dont think about the Long run just think of the Past.. So according to him a shoe should be used for a shorter span less than 3 to 4 months which is purhased for more than 1499 rs .. However hes taken the product And lets see wat happens .. If nothing is done acording to my excpectation .. Thats Shows how BATA is ...

joyson

On Apr/05 at 19.15 hours, I had gone to BATA store located in Goregaon (West) opp petrol pump at S.V.Road and Aarey Road junction. I saw a pair of BATA shoes which had MRP label of Rs 199/- When I showed it at the cash counter, the Manager said the MRP label was old and now the price is increased to Rs 249/- He said the latest price from BATA was fed into their computer while the MRP label was not yet changed. I claimed to him how he can charge more than MRP which is labelled by the company 'BATA', but he did not give any explanation and just insisted the MRP label put on the shoes was incorrect. The store attendant even crossed the MRP label and wrote new price Rs 249/- by hand on the shoes, in front of me.

I have purchased many shoes/etc from BATA so this behaviour by the Goregaon store manager made me feel really cheated. I want to have an apology from the store manager for this incident, and assurance that it will never be repeated with any other customer in future.

Thanks,
Mrs S.G.Shenoy

I bought a pair of shoes from Bata, based @ MG ROAD Bangalore. i bought them on 14th March. As of now i have travelled from bangalore and this pair of shoes i wore for one day has some stiching opened up on the toes. As per their replacement warranty they are suppose to replace the pair. But as of now there response is:

Response FROM Bata:

On Thu, Mar 26, 2009 at 12:09 PM, Customer Service <Customer.[protected]@bata.co.in> wrote:

Dear Mr. Bajaj,



We are in receipt of your feedback dated 25th March, 2009.



We would like to state that with the change in market dynamics and demand for products, it is our company internal policy to keep revising out product range. The article no. 8244926 you purchased from our Bangalore store has been discontinued and is no more available in our stores.



We would request you to please visit our F-10-11, OPP OCEAN HEIGHTS NOIDA[protected] Store and contact Mr. Santosh Banga. He has been apprised of the situation and has been told to offer you a 100% replacement (subject to availability) on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo and there is not cash refund).



We would request you to please carry a printout of this mail along with your shoes when you next visit the store.



Should there be any further issues please do get in touch with us directly.





Regards,

Customer Services Dept.

Bata India Ltd.

********************************************************************************...⇄


OK!! I bought these shoes for Rs 1700, as the cash memo says.. where i bought these shoes on 40% sale where actual price of the shoes is more Rs 2500, and as of now BATA guys want me pick up a pair of shoes from a range of non-sale shoes of the amount Rs 1700, that too where the showroom they are asking me to replace shoes does not have the range of shoes which i picked up i.e- The Leather sole shoes. It proves that i would be @ loss of buying a shoes from BATA during sale period. Please provide a genuine solution, where me being at loss is not acceptable. I can understand the discontinuation of the product but i owe a product replacement and not credit note in terms of buying other pair where i am getting the less worth due to Zero Sale in your showrooms.

I have the credit transaction details with me as a proof of purchase.

Regards,
Azad Bajaj
+91-[protected]

hi..
i purchased a pair of bata shoe from its karol bagh showroom, delhi.
i bought it at Rs.1399/-. Later on i saw that the actual price is Rs.1199/- and a tag of the same amount was sticking both on the shoes & the shoe box. But the vendor superimposed the original tag by another tag and charged Rs.1399.
Please guide me about the course of action that can be taken against the vendor.

I the undersigned have purchased from your mentioned Store a BATA SUPER STORE SOUTH EXTN PART 1 NEW DELHI on[protected].

I had visited your Shop in 09th JANUARY 2009 (to show the Shoe with a Complaint pertaining to Sole of Shoe have cracked and wanted immediate replacement / repair as per your Company procedure for the same

I got the replacement on 12-January-2009, where i bought the same type of shoe wishing that the every thing will be ok & further in future i wont get the complaint for same thing.

I was surprised that after one month shoe sloe get starting cracked from the same place which happen with earlier shoe.

when i went to store & met with kanchan Mandal
who claim himself as store manager i told him the shoe sole got cracked from same part, he misbehaved & told that there is no replacement of claim shoe& not ready to replace, when i asked this is not my fault its your quality fault why should i suffer of your cheap quality shoe sole (Totakl shoe cost is 2299/-) he said i am not going to replace, i informed him that i had a word with with your gurgaon office & as per them there is no such rule on where replacement is not done on claim, similarly i asked another bata store they also inform me the there is no such rule but this guy is not ready to listen & asked me to bring letter from gurgaon office then i will replace the shoe .he provided the same in written.

Sir, my query is it is not mentioned in any of the gurantee slip that there is no replacemnt for claim shoe.

As written above want to register Strong Protest Complaint, which clearly shows that the Customer is being taken for granted after completion of the Sale. We request you to look into the matter and provide us immediate replacement as early as possible.

Awaiting your positive and early redressal of the above complaint. My complete contact details as below.

K Ranjit.

Mail id:[protected]@gmail.com
Mob.No.-[protected]

Sir,
i am an advocate in Hon"ble HIGH COURT at allahabad, i had bought a slipper from your shop at M.G. MARG, civil lines, allahabad(phone no.[protected] on 28jan09 vide cash memo no.28-01-09/1/[protected]. Within 15 days of the purchase i found that there was a manufacturing defect in your product and it became deformed in shape and all its joints became apart.First i sent my peon to your shop but the salesman returned him by making an excuse that manager is not available and will come on 16 FEB.Today on 4:30p.m. I myself took the slipper to your shop and requested the manager and the sales person to replace the defective piece or to do the needful, but they paid no attention to my request and kept me waiting for an hour.Then they started finding faults with my way of wearing the slipper, i replied that at the back of your receipt the terms of GUARANTEE are written you act accordingly but they said that its only written and is not followed. I humbly requested them to please look in to my problem but the manager and Mr.A.K.MUKHERJEE and Mr.J.D.MUKHERJEE started talking in threatening tone and told me that neither the slipper will be replaced nor any action will be taken and you GET OUT OF THE SHOP.
I was offended mentally very much by the rude and arrogant behaviuor of your staff, therefore i request you to kindly take appropriate action against your arrogant staff so that in future they do not misbehave with customers.
Please hear to my grieavance and settle my issue soon.

From: Hemant Chugh <[protected]@yahoo.co.in>
To: Customer Service <Customer.[protected]@bata.co.in>
Sent: Wednesday, 28 January, 2009 7:27:51 PM
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002


Dear Sir,

Please be informed that I had been to the Bata Stores and the store was not informed of the developments which undertook between us thru correspondance. Also the store incharge refused to entertain the proceedings as forwarded by you in my mail box.

The store incharge then called up Mr.Ravi Singh, DM Lucknow Bata India for the area and the matter was put forward for his perusal with the total written communication I had with you and your replies. He was also convinced that as per the confirmation given by you I am entitled for a 50% deduction on the fresh purchase as communicated.

I had given the total details of the purchases and the values, and even your first communication states that you have allowed (to offer you a 50% replacement on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).

also when requested for a clarification and quantification of the value I had put forwardcwas replied as follows
(We would like to state that you will get 50% replacement on the current MRP of your Hush Puppies shoes.)

So in this case I would like to have a clear and early settlement of the issue as the issue is putting me under repeated agony and I am loosing time for most unproductive issues. I had wasted around three hours at the stores without any settlement and keeping you informed that to prevent the painful wearing of the damaged shoe which I brought on 09-10-08/1/[protected] item no 8244048 Mocassi for Rs.1399 and got repaired unsuccessfully, I have even purchased a fresh pair of Shoes from the same stores paying the full value of the item vide Cash Memo No: 28-01-09/1/[protected] for Rs.2499.00 item no: 8246994 HUSHPUP.

Please look into the settlement at the earliest so as to keep your words as communicated.

Looking forward for a early settlement.

Regards

H.K.Chugh





[protected][protected][protected][protected]
From: Customer Service <Customer.[protected]@bata.co.in>
To: Hemant Chugh <[protected]@yahoo.co.in>
Sent: Friday, 16 January, 2009 10:54:39 AM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002


Dear Mr. Hemant Kumar Chugh,



We would like to state that you will get 50% replacement on the current MRP of your Hush Puppies shoes.



Regards,

Customer Service s Dept.

Bata India Ltd.








[protected][protected][protected][protected]

From: Hemant Chugh [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, January 06, 2009 12:40 PM
To: Customer Service
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002



Dear Sir,



Please quantify the details of the replacement I will be offered. Say if Igo for a purchase of a Shoe for 1700 or equivalent or a Hush Puppy pair.



Regards

H.K.Chugh






[protected][protected][protected][protected]

From: Customer Service <Customer.[protected]@bata.co.in>
To: Hemant Chugh <[protected]@yahoo.co.in>
Sent: Tuesday, 6 January, 2009 12:25:21 PM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002

Dear Mr. Hemant Kumar Chugh,



We are in receipt of your feedback received on 6th January, 2008.



We would like to state that all BATA products are carefully designed and meticulously manufactured to ensure comfortable and durable wear for our customers. All products are subject to the strictest quality standards.



We also recognize the fact that customers may face issues post purchase and have a detailed warranty policy to cover such incidences. Our policy extends till the 75th day after purchase as we believe that this duration provides adequate time for the customer to use and assess our products.



The policy guidelines covering the replacement are as under:



Up to 15th day - 100% replacement

16th to 30th day - 75% replacement

31st to 60th Day - 50% replacement

61st till 75th Day - 25% replacement



We would request you to please visit our KANPUR ROAD ALAMBAGH LUCKNOW Store and contact the store manager Mr. Sachin. He has been apprised of the situation and has been told to offer you a 50% replacement on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).



We would request you to please carry a printout of this mail when you next visit the store.



Regards,

Customer Service s Dept.

Bata India Ltd.








[protected][protected][protected][protected]

From: Hemant Chugh [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, January 06, 2009 11:55 AM
To: Customer Service
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002



Dear sir,



The Name and the address of the store from where I had purchased & got the servicing is



Bata India Limited

Bata Shoe Store Alambagh

Lucknow

Ph: [protected]



The repair slip no is not with me but It is in the maintaince record log book at the store dated 11th Dec 2008 in the name of Hemant Kumar Chugh.



Please look into the same and get the issue attended at the earliest.



Regards


H.K.Chugh



Further to my mail informing you the address of the store, Please be informed that the repair reciept number is 949 dated 11th December'2008. It was attened free but had only changed the in sole but the damaged base has not been attended to, which is causing problem for damaging the socks and being unconfortable to wear and walk properly for long.


[protected][protected][protected][protected]

From: Customer Service <Customer.[protected]@bata.co.in>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Tuesday, 6 January, 2009 11:33:10 AM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002

Dear Mr. Hemant Kumar Chugh,

We are in receipt of your feedback dated 3rd January, 2009.

We are deeply concerned with your feedback on the quality of our products and would request you to please provide us the following details to enable us to investigate the issue at the earliest -

1. Name and address of the store from where the purchase was made.
2. Repair slip no.

The details that you provide us will help us take up the issue with the relevant teams.

We would like to assure you that Bata stands committed towards delivering quality products to its customers..

Regards,
Customers Service Dept.
Bata India Limited.


-----Original Message-----
From: [protected]@bataindia.com [mailto:[protected]@bataindia.com]
Sent: Saturday, January 03, 2009 11:36 AM
To: Customer Service
Subject: Bata contact: Quality problem not resolved



Name: Hemant Kumar Chugh
E-mail: [protected]@yahoo.co.in
Address: J 408/7, Indralok Colony, Krishna Nagar
Zip: 226023
City: Lucknow

Message:
Purchased shoe vide cash memo no.09-10-08/1/[protected] item no 8244048 Mocassi for Rs.1399.
Got qc issue as the inner bse got damaged spoiling the socks even the new pairs. The repair done was just change of the insole dated 11/12/2008 taken the delivery on 1st Jan'09 to finf the problem persisting as such. the base of the insole which was damaged has not been touched so after wearing the same the foot is pressed down because of the damaged base spoiling the socks again and making uncomfortable wearing of the shoes.

Sir, i purchased a pair of sandals from bata showroom in pitampura, delhi on 23.10.08 and saw that the quality of the leather and manufacturing too was not of good quality. when i went to the shop, he asked me get a new piece by paying him Rs.150.00 or to get any other piece worth the same amount.

Sir, i am totally dissatisfied with their response.

Sir,
Few months ago I have purchased on sports shoe ( product code :[protected] from Bata Shoe Store located at Baguiati, Kolkata priced Rs 1099/-( one thousand ninety nine only ) after using it for 2 to 3 days I found the shoe defective ( as it was causing muscle stiffness & the cushioning was not so good ) hence I reported the matter to the shop keeper and after having a few words with them the kept the shoe for examination and latter on they refused to return the money and provided me another fresh pair from there collection and assured me that the product will not harm BATA INDIA's pride next time.

On using the new pair ( product code :[protected]for 2 & 1/2 months I found the sole of the shoe broken by nearly 02 inches again on reporting the matter to the same shop keeper he told me that he was helpless as the product warranty of bata shoe last for maximum 2&1/2 months only but he told me to bring the shoe after the festival season (as in WEST BENGAL numbers of puja's like Durga puja, Kali Puja etc was there and during this time shops used to be packed with customer).

As I am working under Govt Of India, Ministry Of Defence and I get less time to visit the shop for amicable solution in this matter I planed to write the matter to Bata Customer Care (for amicable solution /decision) and for past 1&1/2 months after repeatedly mailing them (as each and every time they doesn't respond to my mail) once they asked me to provide me the details of the shop name, product code, date of purchase, etc and on providing them the same again they didn't conveyed there decision for 3 days again after writing them again after 2 days there Sr customer Care Officer Mr. Tejjinder Bagga wrote me once again to provide me the details ( 3 weeks are about to go ) but till now they didn't conveyed there decision.

As they are neither conveying there decision nor they are responding to my mail (each and very time they are asked to respond to my mail) it is requested to kindly intervene into the matter for a decision .


Thanking you

Mr. SWARNENDU BANERJEE
CC-74, Baguiati, Narayantala (East)
P.O : Aswininagar
Kolkata : 700059

I bought a "Power" shoes from Bata Showroom (Bata Shoe Store, Chalakkal Agencies, Bangalore -43, Phone No[protected] just 3 days back for Rs. 999/- (bill no. 9546 dated 9th Oct'2008). The Shoe stiches have come out (for the part called "Tongue". I had to do some research to understand what it is called). I requested the dealer for replacement or refund but he is not agreeing. I feel cheated buying the shoes from a reputed Shoe company like Bata. Please help

Dear Sir,

I have purchased a sandal for my wife one month back from Sharanam Enterprises, Khadakpada, Kalyan (West) who are a Authorized Dealer of BATA INDIA LTD.At the time of purchase the sales person told me that the same is an 'All season' product. Yesterday, 21.09.08 I went to shop to inform the Owner in charge that my sandal had got defective and I need replacement but he told me that since it was used during the raining season the same cannot be replaced it but he can repair the defective scandal, which is in a very bad state. Moreover this sandal is itself is a replacement of a pair of chappals that i bought and which started showing signs of defects within a day.He even claimed that even if it was within the warranty period, he would just repair the same and not offer replacement.

Also there is no proper co-ordiantion between the staff and the owner as the staff promises us something diffferent and upon complaint the owner disputes the same claims.

Here i feel i am not getting value for my money as it is a sheer waste of my hard earned money alomg with a waste of time.

We are a using Bata product for a longtime and we look for the best service and quality of the product.

Wish to have a prompt reply from your side and solution to my problem.

Thanks & regards,
Manoj Nair.
Mobile : [protected]

Sir,
I have worked with Bata India Ltd for more than 9 yrs. I have resgined from the Co. in 2006, but it has been almost two years since I have left the company my PF settlement is still pending inspite of my several reminders to the Copany.
Therefore, you are requested to you kindly let me know the status of my PF and help me to get release my PF amount.
Thanks,
Regards,
Vijendra Bahuguna
Employ Code 80557

After purchasing a shoe for a high price of 1600-/- (discounted price, actual price 2500/-) (model no. 8246959, bata), It is really disheartening that the shoe has shown such a complaint that too i've worn it only once and it's not even a week. it's pasting has gone off and the right feet shoe has lost it's shape and it's just getting out of my feet while walking. And what's more disheartening is that when i went to the above showroom to lodge a complaint about the same, the sales guys and the manager started shouting at me and started quarrelling with me as if i've done some crime or as if i am a culprit. I was just dumbstruck. Even when they themselves know that the defective shoes haven't completed even a week and as i told them that i've worn it only once to office, they were not ready to accept my pleadings. I am very very disappointed with whatever is happening in the quality check department in Bata India and secondly the way the employees treat customers. This is really not done. I even told them that i want a new pair and even i am ready for a different model. I am even ready to shell out extra money for a better make and a model, but they kept my shoe saying that they will repair it and if not, they will try to replace it.. As of now, i've left it there but i am not at all ready to accept the same ones. It's clearly mentioned in the back side of cash memo itself, that Bata is liable to compensate me 100 % of the amount within 15 days if the shoe is defective, but i can't understand why these people are arguing with me senselessly when the fault is clearly on their and bata's part.

I had been purchasing Bata shoes even from my school days and had always liked the brand. But now surprisingly I am forced to hate it, as i have started observing many complaints in this brand. I am worried about the quality concept being lost at Bata.

I have purchased Bata shoes on 7th September 2008 from the company operated showroom at B -2 Vikrampuri, karkhana road, secunderabad, AP, India. I do not expect shoes from Bata to only hold good for a year or two as the same guarantee can be given by a unauthorized roadside vendor. I expect more from bata, to take care of the customers. As i've been using the northstar and bata brand since my school days and even now i have 2 pair of more then 6 years old bata mocassino brand with me with no defects. I wish to expect the same assurance and the same quality from Bata in future too. I am extremely conscious about the quality of a product and customer satisfaction, as we take utmost care to retain our customers in my organization, where i work. I would expect a similar role from Bata India limited too.

I would like to know from BATA how they are going to treat my complaint. The way they are to respond to my complaint would reflect their faith on the Quality system and Customer satisfaction.
Once again i am mentioning the details below for reference :

Date of Purchase : 7th Septemeber, 2008 (not completed even a week, worn only once)

Model no : 8246959 Bata
Store address: Bata India Ltd., B - 2, Vikrampuri, Karkana Road, Opp. Apollo hospital, Secunderabad, A.P., india
Store Phone No. :[protected]

Cash memo : 07-09-08/1/[protected]

Company Website : www.bata.in
Customer Service ID : customer.[protected]@bata.co.in

My details (Customer) :

Name : Sanju Menon
Email ID : [protected]@gmail.com