Bata India Complaints & Reviews

Respected Sir/Ma’am,

I had purchased a Ladies’ Chappal from your Hindustan Park, Kolkata Outlet, at the end of January 2011. Unfortunately the shoe of article no.571-5019 has become unusable. The adhesive of the said chappal have removed from the sole and the leather strap has cracked from the sides of the chappal within a month of purchase. I had paid Rs.399.00 for the said item but have unfortunately misplaced the cash memo of the purchase.

Please look into the matter at the earliest.

As a permanent Bata product customer and a permanent share holder, I expect your best assistance in the matter.

Thanking you,
Yours sincerely,
Indrani Mitra
Flat No.C-3
4/10 Bejoygarh
Kolkata-700 032
P.O.-Jadavpur,Kolkata
West Bengal

From,
Paul Jacob
Mar Thoma Public School
Kakanadu, Thengodu P.O – 682 030
Kochi Phone No : [protected], [protected]

To,
The Manager
Customer Service Bata Ltd.


Sub: Replacement of Damaged shoe (Sole cut)

Sir,
I am one of your customer using Bata foot ware during the last 30years .I had purchased a pair of 10inches Bata confit Shoes worth Rs 1999.00 from Thevara Showroom at Kochi, one and a half month back . Now I found the shoes are in a damaged on sole(Cut) this is my first experience of complaint found in Bata shoes. .But unfortunately cash memo lost from my custody I had used the shoes only for seven days, because I use car for travelling and I have some other Bata shoes and quadies. One of my shoes has 4years old and still it has no complaint .kindly make necessary arrangements for replacing the shoes from the concerned showroom as early as possible

Thanking you,

Yours Faithfully
Paul Jacob

Dear Sir
My self vikram singh i am purchesed a jogar sport shoe from your showroom near big bazar ambala cantt on dated 26/12/2010 and this shoe is damaged on from the leses side on dated 20/1/2011 and go to the showroom and tell them about the problem they says that retun the shoe and we will send it to company and said that it is full calimed from company and says that came after one week when i go to take shoe they says that it will calime 50% only i had use only 25 days your company shoe and it will damage it is my fault do as the needfull and as earlist.B
BATA INDIA LTD
180-180/3 MINERVA COMPLEX
AMBALA CANTT-133001

B.NO 03362
ARTICAL SS SZ


Vikran singh
[protected]

Dear Sir

This is in reference to my purchase from your Bata showroom at Dwarka, Sector-7, New Delhi (Saini Footwear).
I have purchased Hush Puppies Bata shoes from your dealer for Rs. 2500/- on 11th February 2011, following is the Article Code: 8246046 for the shoes and the serial number for the bill is 74458 book no. 745

To my surprise, the leather on the right side shoe at the ankle side is torn or dilapidated, and it is unwearable, also shoes stitching has worn out inside and outside of both pair of shoes, left and right.

I only wear these shoes for 3-4 days a week to my office only, and don't walk much while wearing these shoes, I also travel in car.. I request you to please provide assistance in exchanging the same or compensating me with my money.

Though I brought this from Dwarka, Sector -7, New Delhi, I have recently about a month back shifted to NOIDA, Sector-59; I donot travel to Dwarka at all, would request you to please provide assistance in and around NOIDA only.

Kind Regards
Vikrant Bhargava
+[protected]

purchased shoe code no.881-6754 Dated :[protected]
bill no 0038
place : Bata Stores abid road , hyderabad (andhra pradesh}
MRP 1299/- Offer price Rs. 909/-

I was at tour so could not complaint above detailed product earlier( Button Got out itself and got a hole in sole with in 35 days . taken your web address from bata, abids.)
Request you to Replace shoes immediatly.
my address : deepak mehta house no. 3-5-1119/10 B, Rajmohalla, Ramkoti , HYDERABAD-500027.
Cell : [protected], [protected].

Awaiting positive Action from Your Part

I had purchased shoes from your store at tkiya chand shah, sojati gate, Jodhpur vide bill no SI 03044/080 dated 20-10-10.
Surprisingly with in a short period of less than three months the sole of the shoe cracked. In an office job and the shoes are not put to rough use.
On contacting the shop the manager refused to replace the shoes and instead want it to be repaired to which I did not agree. Since the shoes were defective having manufacturing defect of having used inferior quality material.
A complaint was also lodged with your help line no[protected] having complaint no as 20112109 dated[protected].

no response is received as yet.

it is there for requested to kindly direct the concerned and replace the shoe built with inferior quality material in line with high standards of Bata

yours sincerely

anil bhandari
c/o Sh S C Bhandari,
near silawaton ki masjid,
sonron ka bas
jodhpur

+91 [protected]

[protected]@yahoo.co.in

I BOUGHT A SANDAL FOR MY SON FROM THE BATA SHOWROOM AT THODUPUZHA ON DECEMBER 2010 . I SPENT Rs.400/- FOR THE SANDAL . BUT THE STRIP OF THE SANDAL WAS BROKEN WITHIN A PERIOD OF TWO WEEKS. I WENT TO THE SHOWROOM FOR REPLACEMENT BUT THEY REFUSED SAYING IT IS DUE TO THE CARELESSNESS FROM THE PART OF MY SON. THE SHOWROOM MANAGER AND THESALES PERSON WERE SO ADAMANT. ILEFT THE PLACE LEAVING THE SANDAL IN THE SHOWROOM.



DEEPALAKSHMI S
PUTHENPURAYIL
ANAKKOODU
THODUPUZHA

Sir,
I purchased one pair of shoes model no 8516943 on dated 17.11.2010 from Bata store no 563/02106 at Vasco da Gama, Goa. After using three to four times I noticed the toe portion of leather of both the pieces have been separated from the soles. I approached the store keeper but he advised me to come when the manager who comes from Mumbai is available. After few visits and phone calls he accepted the damaged pair of shoes on 12.12.2010 and informed me that he will speak to the manager when he visits Goa. After that I visited your store four times and also called over phone few times. But the reply I received was that the Manager has not come so far.
I sent two e-mails to Bata Customer service on dated 24th Dec 2010 and 3rd jan 2011. But no reply is received so far.

I request you to kindly register my complain on the matter and direct M/s Bata India Ltd to replace the shoes.

With regards

Manoranjan Khuntia
E-mail - [protected]@rediffmail.com

Dear Sir
I buyed a bata shoe pair from athorised Bata showroom at Thane near Thane railway station at Rs 1299. after use of 10 days its mouth stitches get opened. at 12/12/2010 I submit complaint to Bata call center having complaint No[protected] on telephone no [protected]. they promise me to reply with in 7 working days but still there is no reply from there side. so i request you to do some needfull in this matter.

Thanks & Regards
Amit S Sutawane

i bought a pair of chappal (product code:8749195) from bata stores, near Mulugu road, warangal on 06.11.2010. The soul of chappal detached within 15 days of purchase. i have approached your stores for repair twice and your store people repaired them.

Further, even after repairing twice, i am facing the same problem. now i no more want to repair it, instead i want my pair of chappal to be replaced either with a new pair.
i hope your will not let down your brand value in customer service.

This is really a worst and worst company I have never seen like Bata. And the customer care is very poor. I have bought Hush Puppies chappals costed Rs.1699/-, within no a year, I had to throw them. When I contacted the customer care and complained about chappals, they are talking about shoes. I feel Bata company is having customer managers who have common sense to speak by looking at the mail content. But after looking at the response the company is waste and the employees of Bata in Mumbai are not having any common sense to reply to the mails. Please look at the mail responses below. And when I sent them to look at the mail properly, they didn't even respond to it. When I called customer care, that's really a very poor response to get connected to the customer care even. What a pity that I can show to Bata, a famous company can't able to serve its customers.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
________________________________________
From: Jayaraju
Sent: Monday, November 08, 2010 3:53 PM
To: Customer Service
Subject: ART No#8746825 - damage problem
Dear sir,

Greetings from Jayaraju.

I bought three pairs of HP chappals (ART No #8746825) on 24-Dec-2009 from BATA store, Cambridge Road, Bangalore. Among them, one pair, due to frequent use, the bottom of the chappals had completely torn off within 6 months.

When I visited the BATA store again last month, the shop owners placed the request for replacement of that pair, and the team approved for only 50% replacement.

I believe that Hush Puppies is a very good and long lasting brand, hence we are ready to spend Rs.1699. But they have not even lasted for a year.

If you agree that this brand from BATA is a very good one to go for, I request the team to provide me 100% replacement.

I knew that the guarantee period is only for 45 days. And if you think that you can’t replace my chappals for 100%, I believe I should not trust BATA for something that last for years.

Appreciate your value towards this customer and quick and positive action.

Thanks,
Jayaraju.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Customer Service [mailto:Customer.[protected]@bata.co.in]
Sent: Sunday, November 14, 2010 10:36 AM
To: Jayaraju
Subject: 20107344 Bata

Dear Mr. Jayaraju,

As per matter stated by you in your mail, I understand that the shoe you are having is an old shoe, over one year old. While not reiterating our policy, I would like to inform you that such old articles are really not possible to be replaced.

Regards

Customer Service Department
Bata India Ltd.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Sir,

These are not the shoes. These are the chappals from Hush Puppies and the cost is Rs.1699. The article number is 8746825.

If you have been confused, please rectify the same. And the chappals are bought on 24th Dec 2009 which is not more than a year.

Please let me know if you can do something else I will register the case with the consumer complaints where all the consumers login before buying any articles.

Thanks,
Jayaraju.

Hello Sir
I have Purchase your company shoes from Bata showroom the address of your company showroom is Jangali Maharaj Road Deccan Gymkhan Pune on dated 18-Octomber-2010 (Bill No 18-10-10/1/0073 02039)
But within 3 days your company shoes is total cut in the medals and I was go to Bata showroom for solve my problem But your company owner or employee told me, you give your shops to me for 1 and half week so I told him I have no other shoes so you please try to repair this on 1 days or issue me new shoes but he argue with me. I am very disappointed from your company service.
So I would like to request to you please do the needful and solve my problem for your reference this shoes give to me my mother this most important for us.
I accepting from you, your companies solve my problem if you have any problem regarding the same please call me on my mobile no [protected]

Sachin Karule
Pune [protected]

I have been a BATA customer for decades (since 1960.) It is observed since one year that the inner sole GUMMING are very poor. Recently I had purchased One pairs of Scout shoe for my son on 07.11.2010. It is observed that the inner sole Gumming is not proper at the heel area. This was shown to the sales person who explained that this common for all the shoes. He had shown other pair from his stock which also had similar defect No GUMMING at the heel area. Kindly explain the technical reason for the same.
However I donot agree with the sales person because few months back I had purchsed 2 pair shoe for my self, One pair for my wife & one pair for my son all had similar problem that after using for few days the inner sole got squeeze & wrap up due to poor gumming.
Kindly expalin & justify the reason honestly. How do you compansate the premature failure.
Regards
SS. Ganguly
Anthariksh Nagar
ISRO; MCF Housing Colony
Qr.No. E1-1
Hassan - 573201

Hello Sir,

I am Sumil from Cochin(kerala) . I am a regular customer of Bata,Last time i baught a shoe from Bata showroom located in M.G road ernakulam ,now the shoe is having complaint.The pasting has gone off ,like pealing off the upper layer from right shoe while the other is perfect,When i went to your showroom they ask me the bill but i missed the bill even though he recognize me.I even hardly used around 2-3 months Please solve my problem at the earliest .
I am looking for your reply. I am extremely conscious about the quality of a product and customer satisfaction, as we take utmost care to retain our customers in my organization, where i work. I would expect a similar role from Bata India limited too.
Product code :[protected]
Price:1599/-
contact No :[protected]
Email ID :[protected]@gmail.com

Sir,
While thanking you for the reply, I would like to request you to cleanup your eyes with cold water, because it has already passed 8 days to my complaint.In these eight days i have called atleast 10 times to your customer service nos. printed on the bill but couldnot get connected to the operator,which reflects that these nos. are just a fraud display to disguise with customer.
Please do needfull as i am in need and going to collect these shoes tommorrow, and will takeup the matter to consumer forum.
Shame on you
D.K.Agrawal#[protected]
On Wed, 20 Oct 2010 16:53:36 +0530 wrote
>

Dear Customer,




This is an acknowledgement for your message received by Bata India ltd.

We fully appreciate that you would like to have the matters as stated in your email, addressed at the earliest. In this regard, please allow us 7 working days to share
a conclusive revert. Incase of any information required from your side we will get in touch with you.

Kindly note the reference number given above in the subject for all your future correspondence.
Therefore, do not change the subject line as this is your complaint reference number.
We are assuring you our best services.


Regards

Customer Service Department
Bata India Ltd.




From: DHARMENDRA [[protected]@rediffmail.com]

Sent: Tuesday, October 12, 2010 5:11 AM

To: Customer Service

Subject: Horrible situation of BATA Product





Sir,

I purchased one ladies shoe(art#5816998 )from your G-1, GAURAV TOWER, MALVIYA NAGAR-JAIPUR Shop vide cash memo no#23/08/10/1/0047 on 23/08/2010

After a use of merely-15 times in 45 days, I ofund that 30% of its sole pasting came-out.I returned it to your shop asking him for replacement but instead of replacement he has agreed to repair of sole, telling us that this is a minor mfg. mistake.

Mysel[censored]sing BATA Since last thirty years and just would like to submitt ,

1. PASTING IS A MAJOR PART OF YOUR MFG. PROCESS, HOW CAN YOU CONSIDER IT AS A SMALL DEFECT.

2. IF THE SOLE COMES-OUR WITHING 45 DAYS WHAT THE HELL YOU PEOPLE ARE DOING THERE.

3.A LOCAL MANUFECTURER PASTING/SOLE DOESNOT COME-OUT ATLEAST BEFORE SIX-MONTHS, THEN WHY BATA'S AND WHY SHOULD NOT YOU REPLACE IT.

4.JUB PASTING HE LOCAL MOCHI JESI NAHI KAR SAKTE-KYON BATA COMPANY KI SATYANASH KAR-RAHO HO, ITNA AKSHA GROUP AND PRODUCT THAT-AB TO CHHOD DO.

5.HAVE SHAME ON YOURSELF, YOUR PRODUCT AND SERVICES FOR CHEATING WITH CUSTOMERS OR GIVE ME REPLACEMENT."CHULLU BHAR PANI MAIN DUB MARNE WALI BAT HAI"

6.MERE YAHAN MOCHIYON KI JAIPUR ME KAFI DEMAND HAI, COMPANY KO MAF KARO OR JAIUPUR ME MOCHI KI DUKAN KHOL LO, PHIR AISHI GHATIYA PASTING KARKE DENA AND SEE"PUBLIC KESE GANDPAR TUMHARE JUTE MARTI HAI"



D.Agrl












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SIR

I have purchased one shoes of BATA Company some time 4/5 years back.The utilisation of the shoes are very less because of enough quantity.

To day after a long time, I have utilised said shoes but in the evening to my surprise, the sole of the front side of both shoes detached and torned and departed from the upper side.

Since there is a facility of web sight,I have thought to complain directly to you.

Hope to receive your reply. My e mail address is [protected]@gmail.com. and mobile No. is [protected].

I just give my introduction in brief. I am in Bank of Baroda since last 39 years as supervisory cadre.

Thanking you,

Vipul soni

Dear Sir/Madam,

Sub: Complaint against Bata Ltd.

I had bought Bata leather shoes around 8 months back from Bata showroom at fort (next to AkbarAllys) for Rs.2000/-. Both the soul of these shoes are actually broken and the inside rubber is comming out from the soul and it is difficult to balance wile walking.
I had visited the same showroom to meet the manager (I guess Mr. Ramesh Chavan) couple of time, but he is never available at the shop. I fail to understand why such people are recruited by Bata who are never seen in the branch. Further, the other staff (Mr. Irshad) does not know how to speak to customers. He was rude and very arrogant.

I asked Mr. Irshad to change the base of the shoes for which he replied saying that it will charge me additional Rs.450/- and there will be no guarantee for the shoe after that.
I fail to understand why in first place bata makes such cheep quality of shoes that does not last even for a year. Further, why cant you give a guarantee for the new soul that you will add to the shoes

I had bought a pair of bata "scholl" footwear for myself a couple of months back from MGM, Gurgaon. After a couple of wears the dark brown colour on footwear started pealing from a particular portion. with each wear more and more of the colour is getting pealed off and a much lighter colour is apearing from underneath. i have used "schools" from bata for several years and have never had a problem with them in the past. i requested the person incharge in the MGF mall shop to replace the pair for me. He agreed that there was a problem with the pair and asked me to lodge a complain on this site. he said that once he gets instructions from the head office in response to the complain he would be able to give me a new pair. The code no of the foot wear is
0023.5
673 - 4061
Kindly respond at the earliest

Respected sir ,
I am zaheerkhan, a very old custommer of bata .three months back i purchased five bataschoolbags from one o[censored]r bata showroom which is placed at abids hyderabad,as i have already informed you that the bag's which you have given are of a very poor meterial ..that's why three of the bag's have been damaged .my childreen are facing lot of problem to go to school due to the damage of there batabag's.as i am a custommer since 30years to ur company, kindly my request to you is that replace the bag's as soon as possible.of bill no:dated:1-6-2010/1/0153.
thanking you,
your's sincerely
zaheerkhan

Dear Sir,
I purchased a shoes whose soule got damaged after wearing 6-7 days only since I purchased from your approved shop of BATA dated[protected]. I visited the shop and showed the condition of the shoe. They recommed to me to write to customer service for reimbersement or replacement.
Shoe & Shop details are as follows:-
Shop Details:
BATA INDIA LTD
BHAYANDER MAXUS(556/02303)
BHAYANDER MAHARASHTRA.
PH no[protected]

Shoe Details:-
Model- 8556011 COMFIT
Size- 8
Color- Black
Purchase date- 01/05/2010
Price- Rs. 1999.00
Payment- By card

As per the advice given by the shop I had written a mail to customer service but they are not replacing the shoes Instead they are willing to adjust 50% of the old price with new purchase. They are telling about return policy of checking the product within 75 days and in case if there is any problem the same will be treated in different slabs accordingly.

These days as every one has more than one pair of shoes and no body wears the same shoes every day. A person who has a capacity to purchase Rs. 2000/- shoe does not depend on that particular shoes. He must be having atleast 6-8 pair of shoes. This shoe has also been worn only for 5/6 days but after which this problem has occured.I have showed the condition of shoes to the shop from where I purchased. They ensured me that just write to customer care(Ph No[protected] & your shoes will get replaced. But getting a reply from there end dissappoints me. Instead of thinking of there product and quality they are showing the customer about rules & regulation, Which I suppose a company like BATA should not do.

I purchased this shoe considering Bata as one of the best brands available in the market and now we are not satisfied with the product and its services.

As there willing to replace the shoes does'nt look like, So I am requesting your interference so that I can get justice.

Looking forward for your positive reply.

Customer Service Ph No[protected]

BATA Complain No[protected]

Thanks & Rgds,

Vivek Kumar Kesarwani
Flat No-608 Wing "K"
RNA Courtyard Mira Road(E)
Mumbai-401107
Mo No-[protected]