Bata India Complaints & Reviews

Hi

I wanted to share my experience & writing a mail with deep regret and anguish as I had visited along with my family on dated on 18th Nov-11 @ 9:20 to your BATA showroom located at Bannerghatta Road Bangalore next to Petrol Pump,

Its was 9:20pm when your shop was above to close & the staff was above to pull the shutter, I was inside my car & asked my wife to request the staff for purchasing a pair of white canvas shoes form my son, My wife entered the shop & ask the cashier.. Hi I need to purchase a pair of white canvas shoes, the cashier & other staff was busy gossiping in Malayalam language, she again said excuse me can you give me a pair of shoes, the staff replayed arrogantly no we are close, madam come tomorrow, No pls help me as tomorrow will be to late as my son has to attend the class @ 8am, No no Pls go away that is not my problem, you should have planed since morning why now at this time, do you think we are dog to slog for 24hrs, My request again don’t worry I know what is want to purchase Pls… Staff laughed at her & asked her to leave, she came out of store, I asked her what happen? did you manage to buy, she replied those 3 boys at the store are bunch of Joker has no respect for a women, I said ok let me request them…

Me & my wife again entered the store, 1 of them came out of the counter and looked at my wife and told, are you mad to come back again after telling that we are close, I was very irritated & furious that how can a staff talk to my wife in this fashion, I immediately asked the staff how dare you talk to my wife like this, he did not respond & started walking towards store room, I stopped him & asked for the shop manager/owners mb numb, he stood back & came close to my face & said this is company you get lost from hear as I am getting angry now, I stood their & did not no what to do with this arrogant staff who was constantly laughing on us & chatting in their mallu language, but I would understand few of their action that they were abusing me, I finally wanted to give them back & walked up to counter & said this is not done your billing counter is still open & your are fooling us, Both of them came out of the counter & started using vulgar language on me & tried to push me out, my wife was very embarrassed with their language, she finally could not tolerate any further & pulled my hand towards entrance, as we were walking, 1 of them replied ? get out are else you will be physically pushed out of the store, I stood & tried to tell him that you will face the music for the bad behavior, he came all the way & cot my T-Shirt & ask me to go are else I will not be able to control my anger, my mom & son rush from the car & took me out,

I really don’t know, what type of quality benchmarks are you following during the course of your manufacture. You are literally taking the Customer for a ride without adhering to any quality benchmark/standards. I feel your Bata showroom is just a show piece with high pricing and with no customer service, and is no more better than an ordinary store where there is no quality at all. Please introspect and take necessary action and these things are not repeated. Customers like me will always vouch. Time is not far, if you start facing legal action for your pathetic service and scant, I am so disappointed that I am being wearing bata shoes right from my childhood & now my children’s,

Trust I will never again step in any of your bata stores in my dreams!!! Pathetic & poor customer service

I will certainly take this to a next level & will consult my office legal team on this worst horrifying experience of my life

I don't know whether you will bother about this feedback. But if you have every cared to care for your patrons, I would like to believe that you will respond.

Bata -

Jeetu Patel

[protected]

Bata — teared in first day

sir/madam,

i recently bought an slipper of your company at (ALTAJ SHOES, NO 14, AMERICAN COLLEGE COMPLEX, GORIPALAYAM, MADURAI-625002, TAMILNADU.) after two days, one of my slipper were teared, when i contacted the above address they didnt respond for it ,they said it was company fault we are not responsible for it. so i kindly request you to take a sudden reaction about the complaint, if this continues you will started to lose trust of the customer on your company because of the shop which i mentioned above.

sir, i bought my bata shoes in 2009 from aligarh. But the logo embeded on the shoes which represent the company was tear out. So i went to the bata showroom to embeded the logo in farrukhabad(U.P).
But they refused to give me another logo and even a customer care no. & even insulted me. Sir when i bought my shoes, the dealer of aligarh told me that the services will provide you any time (& at any bata showroom)with charges or without charges.
But this time none of the arguments were followed.
Looking towards your reply.



Thanks
Sudhir Kr. Agarwal([protected])

Bata is one brand i trusted however in the past couple of months bata has produced such bad quality products that i will stop buying shoes from there and will ask all my friends and relatives to do the same.They not only have bad quality shoes but are very bad at customer service as well.They have no respect for the customers who has come with a complaint.I don't know what difference my complaint will it make but i literally will curse bata shoes for wasting a lot of my money in past couple of months.

As i already send you my complaint against the bad quality of your shoes that i purchased from Bata India Ltd., Land Mark, Vishal Mega Mart, New Delhi after one month of it's purchasing it has damaged badly. .When I told to the dealer of this showroom he refused for its claim . My bill No is 03375 and purchasing date is 19/11/2009 other informations are given below :-

Article 6616264
Size - 4

As i am the regular and old customer of your brand please solve my problem as soon as possible regarding replacement of shoes with best quality of shoes.

Your Affectionately
Ritu Gola
B-272, Lok Vihar,
Pitampura,
Delhi-34

I am very much dispointed with quality of shoe which i buy one week before. In one week itself it is torn condition.What's happening at Bata - there was a time, when I used to admire the quality - now its pickpocket ! we spend so much for name but the quality is worst than road side products.

Sir,
I 'Ankit Maheshwari' purchased a pair of shoe on dt 25.11.2011 from BATA Store Valley Bazar Meerut. But unfortunately shoe has been broken within 15 days. And bill of shoe is lost from me. And Bata store neither issuing me duplicate bill nor he is replacing my shoes..He is demanding 200 Rs for exchange of shoe. I also complained to BATA customere care on dt 22.12.2011 and my complain no is[protected] but i didnt get any response from there till now. Sir my humble request to you plesae solve my problem as soon as possible.
Thanks.
Regards,
Ankit Maheshwari
46, Brahmpuri, Meerut (U.P)
Mobile No- [protected]

Dear customer care,

this is anshul one of the old user of the BATA .,

i bought one pair of shoes of WEINBRANNER. Article no 853.4220. This is a lather shoes i bought on 30th April 2012 for my brother marriage..

But unfortunately i could not used my shoes the hole month of may due to my final exam in my collage.

When i come back in june then i started to use my pair,
after one and half months i found my pair is loosing it's pasting then i called at store and told them my problem. Even when i was purchasing that shoes i told the store boy this pair is loosing pasting, he replied no sir it's branded one this would not happen with this and u have six month warrenty and i have only one pair of your size... Do not worry..

I bought the pair of rs 2500/- bcoz i had the faith over the BATA, i m the one of the good family users of BATA products. This is not the only single shoes i bought from BATA... I am a user of bata from my school time...

When i called at store, store manager said sir come with the pair we will repair the shoes. Then i said this pair must be replace,

then he replied this is a normal with the branded shoes, mostly branded shoes release their pasting, , , i told him if shoes is branded every brand gives warranty for pasting. Either it is Adidas Nike power or WEINBRANNER, and i gave him a perfect Indian shoes company example which is very old & famous for it's quality and best products, that is known as BATA.

but he said no sir company can only do pasting again, Only this comes under warranty, but WEINBRANNER is a good brand and known for their quality services and product as well.

After a long hot talk and with unsatisfied comments i compromise and allow him to repair My pair, On 5th of august i submitted my pair at store and he said we would return your shoes on coming Wednesday.. Then i replied ''very fast'' i think it takes 10 working day or 15 days... He said no sir u will get soon..


When i reached on Wednesday to receive my pair,
again i found a fault that my pair is not repaired by the company, this is repaired by one of the store boy

he pasted my shoes with the feviquick first, and second he did his work very poorly.. He pasted my shoes outer line and upper part as well, it's look like cheap and local shoes now..
I m also attaching the pic that i took at the replacement time on the store. It would be easy for you to understand the problem ...

Then i said now i can take my shoes back, i already compromised one time, but not again

i had not spend my rs 2399/- for this headache, and i was not expecting at least this unsatisfactory service..

So plz look at the matter and safe me from mental harassment.

Purchased date 30 th April 2012
brand WEINBRANNER
article no 853.4220
amount 2399/- (half cash 1500 and half with card 899/-)
store rohini store


thanks and regard
anshul
[protected]

I can so comprehend what you must be going through...recently my father picked up a pair from BATA first their service was below standard...the staff was more involved in purchasing bangles and chatting with each other...
To top it up the Store Manager was another illiterate pathetic soul, someone who has never been introduced to the term customer service.
I guess I wouldn't blame the Store Manager as much as I would blame the company after all we mirror the values of the company we work for.

The sole of the first shoe came off in less than a month, when we complained he said there is nothing that he can do about it.
The only favour he can do is exchange it for us...which in any case he would have had to as it was well within the period...
The next pair didn't even last a week and when we complained he said give it back if we are able to sell it off to someone you can get your money back.

I would really love to know how low can BATA stoop...

In 1 Month after buying shoes got tear

I have Brought shoes of Bata Hush Puppies shoes from Bata Pashim vihar B-1 Showroom. With in one month it got tear from bottom when i went to replace it then they repaired it but again i'm facing same problem.