Bata India Complaints & Reviews

I purchased a ladies purse worth Rs 1099/- from bata showroom. The purse handles broke within a single day as if it was made of paper. Even after repeated discussion with showroom and customer service, there was no resolve and support. They simply replied everytime that their replacement policy only covers shoes, purse and other accessories are unwarranted and are not replaced. Please be aware and donot buy any accessories from bata, as they are of poor quality and aggressively priced. I will definitely be staying away from Bata from now on.

Respected Sir,

I want to draw your kind attention towards my problem that I purchased my shoes from BATA FLAGSHIP STORE, SHOP NO 1 & 2, JAYANTI MARKET, M I ROAD, JAIPUR after three months of it's purchasing it has damaged badly. When I told to the dealer of this showroom he refused for its claim . My bill No is 1197 and purchasing date is 17/02/2009 other informations are given below :-

Article 808-9334
Size - 6
Rs. - 1499/-

Please look into the matter immediately and do the needfull .

Thanks

Yours affectionately
Vinod Kumr
[protected]

BATA SAY TATA FOR EVER


DOMLUR BATA -WORST SERVICE FROM MANAGER AND SALES BOY

I went to buy a pair of sports shoes after trying product when i asked teh sales boy to get a new pair of same shoes since the display shoes had worn out, to my shock the boy replied its not your house to get new pair, , the manager there at domlur main road was even more pathethic he said we handle many customers i[censored] want you buy or you can go, ... MR.. CEO OR COO IF YOU ARE HEARING PLEASE LISTEN ITS CUSTOMERS WHO CAN RUN OR RUIN YOUR BUSINESS, IF THIS ATTITUDE PEOPLE YOU APPOINT THEN BATA WILL NO MORE BE A CHOICE TO EDUCTAED AND RESPECTFUL CUSTOMERS ..IT WILL BE A THIRD GRADE CHOICE ..PLEASE MAIL IF YOU HAVE TAKEN ANY ACTION

I purchased the above mentioned shoes from Authorized Bata Sale, Kanpur (Cash Memo Lost) and I was shocked to see how within 10 minutes of wearing these shoes, the full sole of the shoes damaged so badly that it appears as if they were made of sand. I am a regular user of Bata product but I have never come across the shoes of such poor quality. It seems that this is a forged product sold in the name of Bata. this is a matter of deep concern. Please take appropreate action from your side and order to replace the same. Hope for an early and positive action from your side.

thanking you.

yours faithfully,
Vivek Gupta
Chartered Acountants
16/77 - A, Civil Lines,
Kanpur.
Mobile No. [protected]
E-mail: [protected]@yahoo.co.in

Sir,
I have purchased the Bata Power be smart model no. Z ultra run article no. 808-9466 Shoes as on 28.01.2009 from your authroised dealer "Bata India Ltd.Bata shoe stores, shop no. 24/25, siddhivinayak complex, Nr Shivranjani Cross Road, Satellite, Ahmedabad-15.

I have contact shoe store before one month but there is no responsible person available to suggest me what i do for its replacement.the sole of shoe is opening from its original state and unable to walk with this shoes.Afterall I have again contact on 18.05.2009 but still desk manager told that please leave the shoes we will check and than we can say anything about replacement/repair.
Now finally I have deposited the shoes on 29.05.2009 today for its replacement at above store after so many discussion that the manager told that we can not replace the shoes we will be repair only, you take the receipt of shoes and get it repaired only.
Sir I have purchased the shoes better quality and longterm durability for bata only.You are requested to look into the matter and replacement the shoes at earliest.

J.K. Verma,
[protected]

Dear Mr. Marcelo Villagran,

Ref to the purchases I made on 26 November from one of your Showroom in Connaught Place, New Delhi, with the help of this disappointed note I would like to bring to your kind notice the product and value for money offered to a customer.

I bought 02 pairs of Hush Puppies shoes vide model/style number 824-6952.
I bought this pair of shoe because it seemed to be a comfortable and of course with Bata as a main brand name to it, no matter it was reasonable highly priced. Assuming that product with a high price should also comes with a high quality also. Very UNFORTUNATELY quality of product is too inferior, first tip of the shoe was not upto the mark (may be inferior leather quality) and now sole of the shoe is cracked in two pieces. I am surprised after looking the quality of product for Hush Puppies (Sold under the umbrella of BATA India).

I am not all happy with the product in comparison to the price charge against it. Trust me, I have been using Liberty shoes for almost 12 Years now and at a price range of Rs[protected], product comes with all comfort and reliable product which can go almost for 02-02.1/2 years of course the way I wear shoe. May be you are keen to know the circumstances under which shoe is being worn- Please note I travel by car all times so no question of rough usage. This time someone suggested me to go for Bata brand of shoe and while I was doing window shopping in Delhi I found this pair very attractive no matter if it comes with a high price tag.

Second pair of shoe (same model) is being minimal used by my father.
Above is my complaint about the quality of product and value for money, I have been offered as a genuine customer.

Below given is the snapshot of Shoe model which I bought is from Bata showroom in Connaught Place, New Delhi.

You can refer to below link also in case if you are not able to view snapshot on your email.
http://www.bata.in/catlist.php?action=13


Style no.: 824-6952 // Hush Puppies //
Action Price: INR 2899.00
Size: 6-11
Materials
upper LEATHER
sole PU
insole LEATHER

I thank you in anticipation and I hope Bata India will look into this and assist me in all possible ways to get me right product and value for hard earned money which I spent in an expectation that a GENUINE CUSTOMER should get from Bata all products. I look forward to the reply.

Regards,

Magan Khera

Respected Sir,
I am Rakesh kumar, lecturer Department of Chemistry NIT, Jalandhar. Actullay the news is that last month on date[protected], i have bought few things from bata show room (Rs.[protected] near Guru nanak mission chowk at Jalandhar.
That day i have used ATM card to buy the shoes. On that day there is transfer of money from my account but the slip is not be appeared and shopkeeper said to me to pay the charges by cash. I paid the cash but the money is also transfer from my account to the same means there is double payment. So, the thing is that from last month i have visited 3-4 times to Bata showroom but there is no action against that to pay the money to me.
So, there is a request to you please take a proper action. I shall be thankful to you.
Your sincerely,
Rakesh Kumar
Lecturer
Department of Chemistry
Dr. B. R. Ambedkar National Institute of Technology,
Jalandhar-144011 (Pb.) INDIA
Ph. No. [protected]

I have purchased a Femina 6715955 from Gole Market Bata, New Delhi on 22.3.09.Just after one and a half month pasting of the right slipper got out. I have three pair of sleeper and I have hardly wore it for 20 days. However, I took it to Gole Market Bata on 20.5.09 and they kept it for re-pasting and delivered the same on 25.5.09. The very next day again the pasting came out and I visited the shop, they told us they can pay only 50% of cost as it is within 2 months period. I reside in Gole Market, my office is in Janpath and I travel by AutoRickshaw. Now my question is that is it the same Bata shoes we are wearing since childhood, after a year it remained tough but we could not use it as we grew up.
Sir, if the settlement value is 50% I am losing little more than Rs. 200, it calculates Rs. 10 per day for using a new Bata shoe, how funny. Pl confirm me your settlement value immediately so that I can go to consumer court if the settlement value is as per your norms.

SUDESHNA BISWAS
[protected]

Respected sir,
hello, my self is Rajesh Kumar s/o late shri Om Prakash . sir please inform me
that without pf no widral my pf amount because i am working in bata india ltd last
12 dec 1999 to 31 dec 2008 but company is not give my pf no . please you inform
me how widdral my pf amount .

Dear sir,
I had bought shoes from bata and within 10 days of very little use they broke.
as nobody will i also have not kept the bill and i had purchased these from other city then the one i live in. now the dealer in my city tells me that he has not sold so he is not going to repair or replace them. is he not the agent for bata in our city who shall take the responsibility of either repairing or replacing them. what is the legal aspect of it?
thank you
regards
aditi

I purchased a pair of Shoes
the Sole of the Shoe is tearing apart . when i had been to the stores to get it returned .. The Manager of the Stores Mr Pandian started arguing with me Saying thats not a manufacturing defect ..he says its because of heat .!! ?? But heat it s not my problem ..I told him If this is the problem that i find in a months usage what will be the case in the long run ..he says just dont think about the Long run just think of the Past.. So according to him a shoe should be used for a shorter span less than 3 to 4 months which is purhased for more than 1499 rs .. However hes taken the product And lets see wat happens .. If nothing is done acording to my excpectation .. Thats Shows how BATA is ...

joyson

On Apr/05 at 19.15 hours, I had gone to BATA store located in Goregaon (West) opp petrol pump at S.V.Road and Aarey Road junction. I saw a pair of BATA shoes which had MRP label of Rs 199/- When I showed it at the cash counter, the Manager said the MRP label was old and now the price is increased to Rs 249/- He said the latest price from BATA was fed into their computer while the MRP label was not yet changed. I claimed to him how he can charge more than MRP which is labelled by the company 'BATA', but he did not give any explanation and just insisted the MRP label put on the shoes was incorrect. The store attendant even crossed the MRP label and wrote new price Rs 249/- by hand on the shoes, in front of me.

I have purchased many shoes/etc from BATA so this behaviour by the Goregaon store manager made me feel really cheated. I want to have an apology from the store manager for this incident, and assurance that it will never be repeated with any other customer in future.

Thanks,
Mrs S.G.Shenoy

I bought a pair of shoes from Bata, based @ MG ROAD Bangalore. i bought them on 14th March. As of now i have travelled from bangalore and this pair of shoes i wore for one day has some stiching opened up on the toes. As per their replacement warranty they are suppose to replace the pair. But as of now there response is:

Response FROM Bata:

On Thu, Mar 26, 2009 at 12:09 PM, Customer Service <Customer.[protected]@bata.co.in>...

hi..
i purchased a pair of bata shoe from its karol bagh showroom, delhi.
i bought it at Rs.1399/-. Later on i saw that the actual price is Rs.1199/- and a tag of the same amount was sticking both on the shoes & the shoe box. But the vendor superimposed the original tag by another tag and charged Rs.1399.
Please guide me about the course of action that can be taken against the vendor.

I the undersigned have purchased from your mentioned Store a BATA SUPER STORE SOUTH EXTN PART 1 NEW DELHI on[protected].

I had visited your Shop in 09th JANUARY 2009 (to show the Shoe with a Complaint pertaining to Sole of Shoe have cracked and wanted immediate replacement / repair as per your Company procedure for the same

I got the replacement on 12-January-2009, where i bought the same type of shoe wishing that the every thing will be ok & further in future i wont get the complaint for same thing.

I was surprised that after one month shoe sloe get starting cracked from the same place which happen with earlier shoe.

when i went to store & met with kanchan Mandal
who claim himself as store manager i told him the shoe sole got cracked from same part, he misbehaved & told that there is no replacement of claim shoe& not ready to replace, when i asked this is not my fault its your quality fault why should i suffer of your cheap quality shoe sole (Totakl shoe cost is 2299/-) he said i am not going to replace, i informed him that i had a word with with your gurgaon office & as per them there is no such rule on where replacement is not done on claim, similarly i asked another bata store they also inform me the there is no such rule but this guy is not ready to listen & asked me to bring letter from gurgaon office then i will replace the shoe .he provided the same in written.

Sir, my query is it is not mentioned in any of the gurantee slip that there is no replacemnt for claim shoe.

As written above want to register Strong Protest Complaint, which clearly shows that the Customer is being taken for granted after completion of the Sale. We request you to look into the matter and provide us immediate replacement as early as possible.

Awaiting your positive and early redressal of the above complaint. My complete contact details as below.

K Ranjit.

Mail id:[protected]@gmail.com
Mob.No.-[protected]

Sir,
i am an advocate in Hon"ble HIGH COURT at allahabad, i had bought a slipper from your shop at M.G. MARG, civil lines, allahabad(phone no.[protected] on 28jan09 vide cash memo no.28-01-09/1/[protected]. Within 15 days of the purchase i found that there was a manufacturing defect in your product and it became deformed in shape and all its joints became apart.First i sent my peon to your shop but the salesman returned him by making an excuse that manager is not available and will come on 16 FEB.Today on 4:30p.m. I myself took the slipper to your shop and requested the manager and the sales person to replace the defective piece or to do the needful, but they paid no attention to my request and kept me waiting for an hour.Then they started finding faults with my way of wearing the slipper, i replied that at the back of your receipt the terms of GUARANTEE are written you act accordingly but they said that its only written and is not followed. I humbly requested them to please look in to my problem but the manager and Mr.A.K.MUKHERJEE and Mr.J.D.MUKHERJEE started talking in threatening tone and told me that neither the slipper will be replaced nor any action will be taken and you GET OUT OF THE SHOP.
I was offended mentally very much by the rude and arrogant behaviuor of your staff, therefore i request you to kindly take appropriate action against your arrogant staff so that in future they do not misbehave with customers.
Please hear to my grieavance and settle my issue soon.

From: Hemant Chugh <[protected]@yahoo.co.in>
To: Customer Service <Customer.[protected]@bata.co.in>
Sent: Wednesday, 28 January, 2009 7:27:51 PM
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002


Dear Sir,

Please be informed that I had been to the Bata Stores and the store was not informed of the developments which undertook between us thru correspondance. Also the store incharge refused to entertain the proceedings as forwarded by you in my mail box.

The store incharge then called up Mr.Ravi Singh, DM Lucknow Bata India for the area and the matter was put forward for his perusal with the total written communication I had with you and your replies. He was also convinced that as per the confirmation given by you I am entitled for a 50% deduction on the fresh purchase as communicated.

I had given the total details of the purchases and the values, and even your first communication states that you have allowed (to offer you a 50% replacement on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).

also when requested for a clarification and quantification of the value I had put forwardcwas replied as follows
(We would like to state that you will get 50% replacement on the current MRP of your Hush Puppies shoes.)

So in this case I would like to have a clear and early settlement of the issue as the issue is putting me under repeated agony and I am loosing time for most unproductive issues. I had wasted around three hours at the stores without any settlement and keeping you informed that to prevent the painful wearing of the damaged shoe which I brought on 09-10-08/1/[protected] item no 8244048 Mocassi for Rs.1399 and got repaired unsuccessfully, I have even purchased a fresh pair of Shoes from the same stores paying the full value of the item vide Cash Memo No: 28-01-09/1/[protected] for Rs.2499.00 item no: 8246994 HUSHPUP.

Please look into the settlement at the earliest so as to keep your words as communicated.

Looking forward for a early settlement.

Regards

H.K.Chugh





[protected][protected][protected][protected]
From: Customer Service <Customer.[protected]@bata.co.in>
To: Hemant Chugh <[protected]@yahoo.co.in>
Sent: Friday, 16 January, 2009 10:54:39 AM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002


Dear Mr. Hemant Kumar Chugh,



We would like to state that you will get 50% replacement on the current MRP of your Hush Puppies shoes.



Regards,

Customer Service s Dept.

Bata India Ltd.








[protected][protected][protected][protected]

From: Hemant Chugh [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, January 06, 2009 12:40 PM
To: Customer Service
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002



Dear Sir,



Please quantify the details of the replacement I will be offered. Say if Igo for a purchase of a Shoe for 1700 or equivalent or a Hush Puppy pair.



Regards

H.K.Chugh






[protected][protected][protected][protected]

From: Customer Service <Customer.[protected]@bata.co.in>
To: Hemant Chugh <[protected]@yahoo.co.in>
Sent: Tuesday, 6 January, 2009 12:25:21 PM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002

Dear Mr. Hemant Kumar Chugh,



We are in receipt of your feedback received on 6th January, 2008.



We would like to state that all BATA products are carefully designed and meticulously manufactured to ensure comfortable and durable wear for our customers. All products are subject to the strictest quality standards.



We also recognize the fact that customers may face issues post purchase and have a detailed warranty policy to cover such incidences. Our policy extends till the 75th day after purchase as we believe that this duration provides adequate time for the customer to use and assess our products.



The policy guidelines covering the replacement are as under:



Up to 15th day - 100% replacement

16th to 30th day - 75% replacement

31st to 60th Day - 50% replacement

61st till 75th Day - 25% replacement



We would request you to please visit our KANPUR ROAD ALAMBAGH LUCKNOW Store and contact the store manager Mr. Sachin. He has been apprised of the situation and has been told to offer you a 50% replacement on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).



We would request you to please carry a printout of this mail when you next visit the store.



Regards,

Customer Service s Dept.

Bata India Ltd.








[protected][protected][protected][protected]

From: Hemant Chugh [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, January 06, 2009 11:55 AM
To: Customer Service
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002



Dear sir,



The Name and the address of the store from where I had purchased & got the servicing is



Bata India Limited

Bata Shoe Store Alambagh

Lucknow

Ph: [protected]



The repair slip no is not with me but It is in the maintaince record log book at the store dated 11th Dec 2008 in the name of Hemant Kumar Chugh.



Please look into the same and get the issue attended at the earliest.



Regards


H.K.Chugh



Further to my mail informing you the address of the store, Please be informed that the repair reciept number is 949 dated 11th December'2008. It was attened free but had only changed the in sole but the damaged base has not been attended to, which is causing problem for damaging the socks and being unconfortable to wear and walk properly for long.


[protected][protected][protected][protected]

From: Customer Service <Customer.[protected]@bata.co.in>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Tuesday, 6 January, 2009 11:33:10 AM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002

Dear Mr. Hemant Kumar Chugh,

We are in receipt of your feedback dated 3rd January, 2009.

We are deeply concerned with your feedback on the quality of our products and would request you to please provide us the following details to enable us to investigate the issue at the earliest -

1. Name and address of the store from where the purchase was made.
2. Repair slip no.

The details that you provide us will help us take up the issue with the relevant teams.

We would like to assure you that Bata stands committed towards delivering quality products to its customers..

Regards,
Customers Service Dept.
Bata India Limited.


-----Original Message-----
From: [protected]@bataindia.com [mailto:[protected]@bataindia.com]
Sent: Saturday, January 03, 2009 11:36 AM
To: Customer Service
Subject: Bata contact: Quality problem not resolved



Name: Hemant Kumar Chugh
E-mail: [protected]@yahoo.co.in
Address: J 408/7, Indralok Colony, Krishna Nagar
Zip: 226023
City: Lucknow

Message:
Purchased shoe vide cash memo no.09-10-08/1/[protected] item no 8244048 Mocassi for Rs.1399.
Got qc issue as the inner bse got damaged spoiling the socks even the new pairs. The repair done was just change of the insole dated 11/12/2008 taken the delivery on 1st Jan'09 to finf the problem persisting as such. the base of the insole which was damaged has not been touched so after wearing the same the foot is pressed down because of the damaged base spoiling the socks again and making uncomfortable wearing of the shoes.

Sir, i purchased a pair of sandals from bata showroom in pitampura, delhi on 23.10.08 and saw that the quality of the leather and manufacturing too was not of good quality. when i went to the shop, he asked me get a new piece by paying him Rs.150.00 or to get any other piece worth the same amount.

Sir, i am totally dissatisfied with their response.

Sir,
Few months ago I have purchased on sports shoe ( product code :[protected] from Bata Shoe Store located at Baguiati, Kolkata priced Rs 1099/-( one thousand ninety nine only ) after using it for 2 to 3 days I found the shoe defective ( as it was causing muscle stiffness & the cushioning was not so good ) hence I reported the matter to the shop keeper and after having a few words with them the kept the shoe for examination...

I bought a "Power" shoes from Bata Showroom (Bata Shoe Store, Chalakkal Agencies, Bangalore -43, Phone No[protected] just 3 days back for Rs. 999/- (bill no. 9546 dated 9th Oct'2008). The Shoe stiches have come out (for the part called "Tongue". I had to do some research to understand what it is called). I requested the dealer for replacement or refund but he is not agreeing. I feel cheated buying the shoes from a reputed Shoe company like Bata. Please help