Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

Everytime when we board the metro through Vajarahalli Station, it is seen that your security person assigned to check with hand held metal detector is hitting with the monitor at numerous places in body. This is not Acceptable and we have gently requested your personnel not to hit with the monitor.
Since your Security personnel do not listen to customers and continuing this bad practice, you are requested to instruct your Security...

The lady inspectors Chaitra and Shashikala who fine customers inside metro train for not wearing masks properly don't have any proper knowledge. They don't have empathy or sympathy towards customers.

First of all they don't listen on what we are trying to explain. They have little or don't care attitude towards civilans. Their writing skills are also pathetic.

Penalty charge for account of:" Improparli wearing...

Hi team,
Even though my recharge is successful, I am not able to see the updated balance even after 3 hrs of recharge . Kindly check and do the needful

Engraved id: [protected]
Contact email :[protected]@gmail.com
Debited msg:
Dear Customer, Thx for INB txn of Rs.200 frm A/c X2076 to PayU Payme. Ref IGALXEPRQ5 on 03Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI...

On the day 01.09.2021 I had been to national college metro station and recharge the metro card for Rs.200/- through Google pay app but the recharge have not done. Due to server done. Then I had pay Rs.100/- cash for the recharge. But, the Rs.200/- have been debited from my Google pay account. On the day 01.09.2021 evening also informed your staff and also Dt:02.09.2021 enquiry and informed your staff. But they told raised the complaint through...

Due to non working of thermal scanning at yelechenahalli metro station there are about 40 people q has formed.. Due to this many people missing 9.30am peak hr train. Kindly look in that there should be 2 thermal scan system.....

I recharge online through namma metro app after 4 hours entered station but the amount is not credited to card...

Yesterday that is on 24.08.2021, we two person reached at Lalbagh metro station at 8.20pm. the security guard did not allow to enter stating that there is no metro train available for PEENYA side. He suggested us to go by Auto as there were three four auto drivers were roaming. We came by bus to Peenya metro station. At peenya metro station we were informed that last metro travels upto 9.00 pm from both ends. As we guess that to take COMMISSION...

As soon as the metro work started, there has been severe water scarcity in the nearby localities which is causing huge problem for the residents....

Today 16.08.2021 traveling from Mysore road Bangalore station in metro at 9.40 am found no social distance mention inside of metro coach....

People collecting fine itself is not wearing I have photo of employee not wearing mask in metro promises. They are collecting money from old age people who remove mask below nose for breathing purpose after walking long distance is it fair kindly look into it...

Respected Sir/ Madam,
I was charged a penalty of Rs. 250 for lowering down my mask while travelling in the metro. My mouth was still covered but not my nose.
Distance was maintained.
But when I got down the metro, I saw your own staff not wearing their masks inspite of having passengers near them.
Rule is a rule.
It should be applicable for everyone, be it passengers or staff members.
Just because...

Sir the case is, , when i go to exit from chikpet
station towards kr market exit gate, , the gate was closed for doing some work and I don't know what is the work going on, when we (me and co passengers) entered towards exit gate there is no barricade and no any boardings kept there, , after i scanned and moved towards the exit gate that time some workers telling me as there's no ways to exit from this side, , and also they told me...

1)Namma metro android application does not tell the user "BEFORE" recharging that recharged money will be LOST if card is not used after 1 hour and before 7 days.

2)This is year 2021. Even my mobile SIM card updates balance as soon as I recharge. They don't ask me to call after 1 hour and before 7 days to get the money I paid.

3)It should be really easy to return the money as the transaction is done via bank...

Respected Sir/Ma'am,

There is huges digging noise right outside our house going on for metro in late night even after 12:30 - 1 AM which is not allowing us to sleep. All houses nearby have the same objections and visited the site to tell the engineer on multiple occasions. Please ask them to do the digging work during the day and other works at night.

Regards,
Shahabaz...

Dear Sir, COMPLAINT NO. #5411
I have top up my Metro card 6/12/20 with my HDFC Debit card and unfortunately amount debited and recharge didnot happened and I have tried 2nd time and this time also there was some issue but later on I spoke to customer care and sent mail and later on I have received mail from BMRCL that to go to any metro station and show the mail they will re charge it. When I reached they have recharged only Rs.500...

Sir,
We have generators setup in front of our Homes.
Black smoke keeps coming continously in addition to the sound that has disturbed us completely....

Dear Sir / Madam,

We have noticed that some Earth work activities are going on at your site, behind our property. A lot of noise is heard, along with vibrations, by the residents of our apartment.

We would like to know your action plan on the work carried out by your workforce.

We are concerned about any damages occurring to our property while your machines such as JCB, earthmovers, etc. work...

On[protected] I have recharged on my phonepe and it has shown recharge failed and amount has debited from my account and still not refunded pl make it fast...

Transaction number--mow78ejt2is3n75t8bgc
Amonut is detected from my paytm account but not refunded after the transaction failed in namma metro app...

I have paid an amount of Rs. 100/- for recharge metro smart card bearing No [protected] on 2nd February 2021 via PAYTM with reference No.[protected]. But it is not credited to my card account....