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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Aug 26, 2025
Complaints 432
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 13

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R
rmrajeeva
from Bengaluru, Karnataka
Nov 30, 2021
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Today @kengeri bus terminal station i entered @5:50 am but security is not allowed he said 6am how can i catch the 6am train? at least we need 15 min to reach platform ( security check, ticket counter baggage scan) this is very bad. pls. look in to this seriously otherwise people will get affected due to staff attitude. how can reach aged people and also no one in platform @ the time of boatding ( security).
Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    G
    Goutham Aswath
    Nov 25, 2021
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    I had recharged my smart card before 8 days from today the smart card has not been top-uped until today.
    When asked about the problem at the station the bmrcl employees where not responding in a good manner and they don't even know what is to be done when a problem like this arises so please hire some employees who know something about technical issues.
    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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      N
      Nishanthcr
      Nov 23, 2021
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      Today, my wife was travelling in metro at around 8 am in the morning, and after 2-3 station the mask which she was wearing came down and she is a medical staff. She was with no money during that time and the staff who came to collect fine, forgot humanity and behaved rudely and took 100 rupees which was left with her to leave her. Will you at any time justify this kind of a behaviour. The staff name is Mamatha B. [protected]@ybl is her upi id. I can understand people taking bribes, but making it digital can be done only by you BMRCL.
      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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        A
        Anup7649
        from Bengaluru, Karnataka
        Nov 10, 2021
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        Address: Nobel residency Bannerghatta road

        The trucks have started coming through residential layout by carrying the dug up mud with silt and passes through with lot of dust and droplets on our street. It has become unbearable to breathe and live.
        Request your trucks be taken through valid routes to appropriate place for dumping.
        Address : Nobel residency- Begur road, Bannerghatta road.
        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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          N
          Neena Haridas
          from Bengaluru, Karnataka
          Nov 8, 2021
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          Address: Bengaluru

          Only one entrance gate is opened in K R Market Metro station, which is far away from the nearest bus stop. Unnecessary waste of time in reaching Metro trains, because of closure of these gates during first wave. Now that the life has returned to normal, it is high time all gates are left open to passengers.
          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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            A
            Arjun98765
            Oct 31, 2021
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            I have top up for 400 rupees in namma metro app for the metro card.
            400 rupees has been debited from my account but it has not been updated in the metro card.
            I kindly request either to refund my amount or to update that 400 rupees to my metro card.
            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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              V
              Venkatesha Heggarsu
              Oct 18, 2021
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              Dear Sir/Madam,
              Today, 18/10/2021 morning I arrived in Goraguntepalya Namma Metro station at 6am. As per your employees in the Station, the first Train was at 6.10.Only those having card were allowed inside. There was no one to issue ticket at the cash counter. The Ticket counter personnel arrived only after 6.10am train departure. The tickets were issued by 6.20am.
              Please take necessary action.
              Yours faithfully,
              H R Venkatesha
              [protected]@gmail.com
              [protected]
              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                B
                b.s.siddique ahmed
                Oct 13, 2021
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                Address: Metro id( DL 341A)

                Sir,
                This complaint is regarding the construction work of shivajinagar metro Station near my home, Last week tunnel digging machine passed beneath my house which resulted in slush & soil to come out bathroom & hall of my house, the concerned authorities vacated us from our house & started grouting work which started to block all sewage lines immediately still they continued with their work and which loosned & broke some tiles, since 1 week no one is responding to complaints & everyone keep on passing the buck it is his work, sir my Sincere & humble request to look into this matter immediately.
                Aggrieved resident.
                Siddique Ahmed.
                Metro I'd(DL-341A)
                #9/12th B Street, Chandni Chowk Road Cross, Shivajinagar bengaluru.
                +2 photos
                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                  T
                  TejasGowda4302
                  from Bengaluru, Karnataka
                  Oct 13, 2021
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                  Recharged online through namma metro app, but amount not added to the card
                  +1 photos
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                    S
                    Singhzking
                    from Bengaluru, Karnataka
                    Oct 12, 2021
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                    I had recharged my metro card through phone Pe for Rs. 500, but transaction had failed. My metro card no is [protected], transaction I'd :myvuh695wo3ktggc88gg. Top up on[protected], time of recharge 16:21:23. Amount has been debited from my account. Pls do the needful.
                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                      A
                      Ananya V
                      Oct 9, 2021
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                      Took a ticket from cubbon park to halasuru. But in MG road we werebtold that it was a last stop to bayappanahalli. When people asked about it, they were totally rude to them. Customer care people told that it was our fault not knowing it priorly. Customer care people were rude to people.
                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                        A
                        Akash HK
                        Oct 6, 2021
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                        Address: MG Road Metro Station

                        I got down in MG Road metro station a few days back from Majestic and as i was exiting the token counter a persons coin was taken by the machine and could not get out and this person was a stranger and i offered to help and tell the person at the counter on the first floor (Note: The counter besides the main ticket counter). As i told this lady working there that this person is stuck there and told he/she is not able to get out, she says “ it’s okay let him stay there for some time there is no one there in that counter and said u can go and not make a scene abt it” Is this the right way to treat a person? Please make sure that people in need are helped. Thank you!
                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                          S
                          Shivali L
                          Sep 29, 2021
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                          I travel everyday to college in green line and change to purple till Indiranagar. I have noticed the air conditioning is set to a high temperature in green line where we feel warm everyday but the purple line temperature is perfect where we don't feel cold or warm.
                          Please set the AC to a cooler temperature in the green line too.
                          Thank you in advance.
                          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                            P
                            puniark singh
                            Sep 23, 2021
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                            Address: B104 le grand park view apartment, Rajarajeshwari Nagar

                            Dear Sir/Mam,
                            I am puniark having bangalore metro card no. [protected]. On 22nd of sep 2021 U had boarded in mantri square mall and got down at Rajarajeshwari nagar metro station. While coming out when i kept my card on scanner the door was already open. There were so many people standing behind me hence i had to come out. I waited at customer care division but no one was the you can check camera footage at 6 pm. On 23rd sept morning my card didn't work hence i went customer care. They told me to pay a fine of Rs. 100. Now I request you to refund that amount as it was not my fault. It was a system failure so why should I pay fine for system failure. Kindly look into the issue and refund my hard earned money.
                            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                              D
                              Deven B Patel
                              Sep 21, 2021
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                              Today (21.09.2021), when I got out from Byapanhalli station, the balance amount nshown on card was Rs.501/-. In evening when I entered metro station and shown my card at gate, it has shown amount of Rs.465/-. This is happening randomly. I have seen this 2-3 time, especially on Byapanhalli station. The deducted amount is exactly same amount that I travel every day (Vijaynagar). This error is costing me (and other computer) more amount than travelling on token. I felt cheated by the system and by BMRCL. Please rectify the same. If you want to be in touch with me, please reach out to me at [protected]
                              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                R
                                raghu113
                                from Delhi, Delhi
                                Sep 20, 2021
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                                Address: Banashankari 6th stage

                                Everytime when we board the metro through Vajarahalli Station, it is seen that your security person assigned to check with hand held metal detector is hitting with the monitor at numerous places in body. This is not Acceptable and we have gently requested your personnel not to hit with the monitor.
                                Since your Security personnel do not listen to customers and continuing this bad practice, you are requested to instruct your Security suitably.
                                Awaiting your immediate response.

                                Raghunandan
                                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                  S
                                  Suji1979
                                  Sep 13, 2021
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                                  The lady inspectors Chaitra and Shashikala who fine customers inside metro train for not wearing masks properly don't have any proper knowledge. They don't have empathy or sympathy towards customers.

                                  First of all they don't listen on what we are trying to explain. They have little or don't care attitude towards civilans. Their writing skills are also pathetic.

                                  Penalty charge for account of:" Improparli wearing marks".

                                  Even kindergarten kids are better these days.

                                  Please improve your people by asking your inspectors to be more humane.
                                  Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                    A
                                    Anuroop287
                                    Sep 3, 2021
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                                    Hi team,
                                    Even though my recharge is successful, I am not able to see the updated balance even after 3 hrs of recharge . Kindly check and do the needful

                                    Engraved id: [protected]
                                    Contact email :[protected]@gmail.com
                                    Debited msg:
                                    Dear Customer, Thx for INB txn of Rs.200 frm A/c X2076 to PayU Payme. Ref IGALXEPRQ5 on 03Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
                                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                                    Sep 03, 2021
                                    Updated by Anuroop287                                     Transaction id :[protected]
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                                      S
                                      Shwetha K.L
                                      Sep 2, 2021
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                                      Address: National College, Bangalore

                                      On the day 01.09.2021 I had been to national college metro station and recharge the metro card for Rs.200/- through Google pay app but the recharge have not done. Due to server done. Then I had pay Rs.100/- cash for the recharge. But, the Rs.200/- have been debited from my Google pay account. On the day 01.09.2021 evening also informed your staff and also Dt:02.09.2021 enquiry and informed your staff. But they told raised the complaint through online. Hence please replace the same amount to my account here is the details as below. Please do the needful.

                                      Metro Card No: [protected]
                                      Google pay Transaction Id:[protected]
                                      Google transaction Id: CICAgoCsrLCQQ
                                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                        S
                                        sow bc
                                        from Mau, Uttar Pradesh
                                        Sep 2, 2021
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                                        Due to non working of thermal scanning at yelechenahalli metro station there are about 40 people q has formed.. Due to this many people missing 9.30am peak hr train. Kindly look in that there should be 2 thermal scan system..
                                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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