Bharat Petroleum [BPCL] Complaints & Reviews

BPCL Gas Consumer No:42471 - Name:Abraham Mathew
Mobile No:[protected]
Distributor: Vishnukrupa Gas Agencies, Kalyan East
Sir,
I have booked for re-filling on 04.02.17 and on 8.02.17 at about 4.00 pm.
got a message stating that the booking is cancelled due to customer
out of station.
This is totally false as my wife was at home, the delivery never aproached us on the said time/date.
Now they are insisting to do another booking to get subsidy or else
they are sending another cylinder without subsidy.
Sir, this malpractice is quiet rampant in this area they are cheating the genuine consumers by selling the subsidised cylinder to the black market by showing false reason of absent ism.
Kindly checkup the same
and do the needful.
Thanking you
Yours truly
Abraham Mathew

I have book my gas online on 26th of Feb but still they not provide me delivery of gas 9 days already passed but still problem remains the same when I call the distributor they are not picking the phone also continusuly requestes to please to resolve my problem on urgent basis please find the details
Yogesh kumar arora
Mobile no [protected]
Complaint no 1796252
Gas booking no[protected]

My Gas Consumer account No.17241. Subsidy amount not credited yet to my Aaadhar linked Bank account since December 2015. My account is with The RBL Bank., Belgaum. While going through the Bank Pass Book I come to know that Gas subsidy is not yet credited to my S.B account with RBL Bank, Belgaum. Please verify at your end & let me get credit the Gas subsidy amount to my account at an early date. Please do the needful and oblige.

Gas cylinder containing Sand/Clay, sound of Sand/Clay is coming out of gas cylinder. also the gas finishes within short period now a days. There seem to be some adulteration at gas cylinder.

BPCL dealer at Vadasery Nagercoil is not giving importance to fill air for two wheelers and whenever we are going to fill air in two wheeler, they will simply say that machine is under repair or there is no man power to fill air. Therefore I request you to consider the case sympathetically and do the needful at your earliest please.

I mr Sughosh Gudur, having my Consumer No 28904602 opened an LPG account with your distributor M.s Shreevari Bharatgas Distributors, Vidyanagar, Hubli(Karnataka) on 13.06.16. The Ist LPG cylinder I received on 13.8.16 by paying Rs. 512.50. Subsequently the process continued on 15.10.16, 27.11.16 & 09.02.17 by paying full amount Rs. 513.00, 553.50, & 678.50. From Ist delivery to present delivery i.e in Feb'17. Surprisingly a single paisa of Subsidy amount is not credited to my account. The efforts took by me to know the reason why the amount is not credited, is went in vain as your distributor is not at all responding including your Co telephones not operating properly. Kindly intervene in this matter & do the needful.

SUGHOSH GUDUR

Dear Concern;
I had booked my refill on 17/02/2017, refill booking No: 44075. I complained about the same on 04/03/2017 Ref.No: 1804681.
I’m not able to get why I’ve received by now refill cylinder and nor even you people bother to contact even after complaining.
It seems to me you people are least bothered about your consumers. Your distributor has given cylinder to few consumers who had booked later then me.
As you have very poor customer service so thinking of switching over to another company.
Thanks & Regards.
Ajaz Radhu.
+91-[protected]
[protected]

This is to inform you that I have book my gas connection on 27th Feb 17 of Bharat gas and the tat time for delivery is 48 hours today is 6th March and still gas delivery is not done Details of my complaint gas connection no 28006. Name Yogesh kumar arora
Gas distributor name adlakha sector 9 market Faridabad
Type Bharat gas BPCl
Mobile no [protected]
Gas booking ref no[protected]

I booked. My order reference no.101491. Still now we are not received gas. Lot of time i called my distributor they are not respond. So kindly do the needful. My consumer no - 000248 name - geeta devi
W/o agree arvind prasad
Add.- near old bus stand / allahabad bank rosera ward no. 9 samastipur bihar 848210

Sir. I have bharatgas connection. The agency name seena gas angamaly customer no. 22868. Name. Lilly dominic.
Many time i complaint all redy still not delivery the gas at my home. They are tell diffrent reson all time. But other agency deliver at home twon. If complaint they give one phone number if call their no one pick the call. This mobil
Number [protected]. Name ajo joseph pleace do need full

04/03/2017
Chully thanks

I fill petrol in M/s Beldare patil Petrolium authorised dealer of you which is located at S. No. 35 ambegao Khurd Pune 411046 on 2-3-2017. i have proper receipt for the same.

When i asked for Air for my car they give me advice to fill from tyre repaire shop which is located in their premises. After filling air he charge me for air. When i notice to manager that free air is mandatary for petrol pump and i will complain to petrolium authority, he ignored me.

if as per rule free air and drinking water is mandatary for petrol pump for customer they are denying our Right. Pl do corrective action with them so that in future customer will not deny free air and drinking water as per mandatary rule.

Regards
Atul K Ghosale
Mob [protected]

email [protected]@gmail.com

Dear BPCL Colleague,

Kindly note that we have booked Cylinder on line booking on 19th Feb, 2017 thru mobile booking.. till today i.e.2nd March, 2017, we have not received the cylinder. my consumer No. 86214. Booking reference No. 230106. once again I have tried to book the cylinder thru mobile banking. it is giving message that it is already delivered and Cash Memo No.[protected].
Its surprising to us as we have not received the cylinder and it might be delivered to some body else. How it is possible. while delivering is it required to verify some evidence that delivering to right person or not? now I am suffering without cylinder and my daughter preparing for 10th exams and there is no cylinder for cooking. please take immediate severe action not repeat this type of mistake again and don't put us problems in this way.
Thank you .
My address: Flat NO. 503; SSR Residency, Huda Sai Nagar Colony, Hyderabad 500070. Kindly take immediate action on delivery boy not repeat to this type of cheating.

Dear Sir,
I had made an online payment of Rs 8000 at the http://www.smartfleetonline.co.in on 26th Feb 2017.
The same is reflecting in the 'recharge history' tab as Pending For Download.
I am not able to use my card to fill fuel.
I tried calling the helpline number[protected] &[protected] but they are not connecting. There is no response at +[protected] also.

Please help in getting this amount uploaded on the card number CU[protected]

My contact number is [protected]

Dear All,

Day 2 of complain #BharatPetroleum Dy Manager called and asked to visit the Petrol Pump. Karan Mehta @karanjpmehta, who producer for 1 of the show on Sunday at Radio City accompanied me to the Petrol Pump.

Following was shared
- What the attendant did to appear he had punched INR 300/- on the machine.
- What everyone should note while filling fuel.
- Why machine #TAMPERING isn't possible
- Attendant Acknowledging the ACT
- FIR by BPCL to take action against Attendant
- Refund to Purnima
- Solution to be implemented by 5th March 2017 at Charkop Petrol Pump
- kopar khairane Issue.
- Awareness Videos to be shared by BPCL with me to share one page -
1) It takes time for METER to set ZERO, so just seeing a ZERO won't help. Ones needs to wait for 4 second before METER resets.
2) If the nozzle is not placed on machine it takes 30 seconds to AUTO set to ZERO. And where bikes are fuelled very rare they rest the nozzle. It is always in hands.
3) Just punching number on KEY PAD does not mean that they actually punched till it sets to ZERO and start which takes 4 seconds.

Solution Planned
- Compulsory Digitisation Billing within the Machines in Charkop & Kopar Khairane by 5th March.
- Other outlets, BPCL will update as well we need to do follow up.

I tired a Live Stream a while ago but due to low bandwidth network wasn't possible.

I will post in evening after meeting Purnima

Hi,

This is regarding cylinder which has been book from last 7 days and has not been received yet, the vendor is not receiving my call not the provider. I am not getting any update on the cylinder. Why is it being delayed may I know the reason. This is the reason that for some or other reason the common people are suffering,

Prior to this I had booked gas on 6th feb which was cancelled by the vendor saying that the adhar card needs to be linked, Why was the details not shared before booking or after booking we had to wait for atleast 15 days after that when we went o the agency the asked to cancel the booking. The adhar was already provided why was it not linked earlier why the vendor needs us to remind that we are a customer of bharat gas.

Is this the type of provider bharat gas is. If so then I would say that this is worst situation that I have seen for a cylinder I had to wait for a month.

I want a answer and a research on this below is all my details on the booking.

Name: Vijay Kumar Kath

Booking number:[protected]
Contact no: [protected]
Consumer number: 58995703

Dear sir iam beco
Bharat Gas — wrongly activ opt out of subsidy mode

Dear Sir/Madam My Consumer No 22501217 & LPG ID - active OPT out of subsidy mode your website. Kindly delete OPT out of subsidy mode my consumer no 22501217. I need subsidy. Note - I am all ready inform your distributor but till date not helping Regards latika ranaMob No - [protected]me verry poor famaly

I booked gas on 09.02.2017. my order reference no.[protected]. still now we are not received gas. Lot of time I called my distributor they are not respond. So kindly do the needful.

My service provider is Shivam Gas, Ahmedabad and Its second time that my mother ask to cylinder delivery boy for weight of cylinder but he has rudely refused and asked that we never provide such services,
It's much serious because sequencialy happened in second time. Fitst time also Complaints to Bharat gas and also this same complaint submited

Complaint no : 1790038

My gas cylender booking no. 157190 is till date not received . I had booked my cylender may be 5 - 7 days before but till date not received the cylender. Delivery boy taking Rs.20/30 rs extra as a delivery charges. Our cylender is ended last from two days so we brought cylender from our neghubours. So please take some action against delay in delivery. Or may be some problem accured then please confirm to us.

Dear HP Team,
I am Ankush Gupta. I live in Nehru Nagar Bhopal. There is a HP petrol station within 100 meters from Nehru nagar square. Now my complaint is that the staff at this petrol pump every time tries to cheat its customers. I have been visiting this petrol pump for the past one year and every time it tries to cheat me in some way or the other.

Recent example is that on 22nd Feb, i asked fill my scooter with Rs 200 worth of petrol. He started filling and stopped at 60 and advised me to fill for Rs 240. I asked him to do so. Now, I noticed he started at Rs60 and he stopped at Rs 180 saying that Rs 60 earlier and Rs 180 now totalling Rs 240. Now I protested and asked them to empty my scooter's tank and then measure the petrol. After some time they agreed to fill petrol for Rs 60 more.

Now, this type of cheating happens every time I visit the petrol pump.

Other complaint is that there is always no attendant present at the air filling machine. Every time people have to ask other attendant to fill the air but they refuse or don't pay attention.

I have even seen drunk staff getting into argument with the customers.

This type of service is bringing a bad name to your company.

I have also noticed that due to this type of cheating taking place at your petrol pump, majority of the people go to Indian Oil petrol pump which is just 300 meters away from yours.

Please take suitable steps to stop this type of malpractice and it is causing a great deal of trouble to your customers.