Bharat Petroleum [BPCL] Complaints & Reviews

Today am going to erukancheri vyasarpadi bharat petroleum fuel station for filing the fuel one lady is there her name tamizharasi she is only handling me I paid 100 rs for filling the fuel to my two wheeler but within a minutes she put the petrol to my tank then stop for the pump but my tank was not filled for which amount I paid there and she is not at all give me the bill also at the same time she is handling very rudely there is no response for the customers my neighbours also facing same problem in this petrol bunk with the same lady am really very upset because of she is cheating me and my amount also I thought she is filling only 30 rs value of the petrol but I paid there 100 rs...and am heard one more problem also when am going there that time she is spoke with her colleague for she is did some mistakes for before customer which one came for filling the fuel in that customer paid only 150 rs but she put the fuel 200 rs for mistakenly but that customer refuse to pay that balance 50 rs in that time she is telling to her colleague wants to adjust that amount so I thought that's y she is not at all give me the right amount of petrol so kindly check with that petrol bunk and that lady also we believe you always that's what we come there but don't cheat us for like this...as well as kindly resolve my problem...teach ur staff for how to handle the customers...

My contact number [protected]
Complaint for erukancheri vyasarpadi bharat petroleum
Staff name TAMIZHARASI

Dear sir
This incident took place in kolkata, on 16th December 2016 at Camac street Bharat Petroleum pump.
At the Camac street petrol pump kolkata, after refuelling my tank with high speed diesel the bill came to 2, 700 INR which I decided to pay via my SBI-ATM cum Debit card. I swiped the card many times with two different EDC machines, And got deducted seven times.
Four transaction of the said amount has been reversed back to me at the same time.
But two such transactions has not been reversed back or credited to my account.

It may be my Banks fault but I need to provide supporting document to my bank for a succcesful reversal process.

Today is 19 th of December 2016, and the BP petrol pump is not giving a reply of my mail stating that - the petrol pump didn't debit the amount of 2, 700 INR twice.

Your intervention is duly needed to solve my problem as I have only few days left to provide sufficient documents for a successful reversal process.

Please help!!

Dear sir/madam,

Re. – complaint mahavir gas agency (Bharat gas)
Request id[protected]
Previous request id[protected]

I have applied for new lpg gas connection and i am putting following things date wise:

On 26.11.2016 - first time i visited mahavir gas agency for new lpg gas connection. It was 4:30 pm, they informed within 2 days i can get new connection but i need to come before 4 pm.
28.11.2016 - i came back on next working day i. E. Monday, i took all necessary forms and within an hour i submitted all the duly filled forms along with other required documents i. E. Id proof & residence proof.
They informed me that they would not accept any cheque or online payment but only case that to only in new currency. Anyhow in this cash crunch i managed the same since i have no alternate. They did not accept any amount they informed me once your connection will clear then only they will accept payment.
They informed me that within 2 days i will get new connection. But now it’s the beginning when i informed them that i already have gas stove (Hot plate), they started being rude and ignorant.
30.11.2016 - when i visit again after two days for inquiry why it has not been installed yet. They informed me that server is down. I have to wait. I was somehow managing through induction stove, they informed me that once i will received a message from bharat gas then only i have to come.
03.12.2016 – i again visited that i have not received message till now, what should i do, this time the owner of mahavir gas agency informed me that server is down they cannot help it and i need to come on monday.
05.12.2016 – finally i received a message from bharat gas, i again visited on the same day. Then they informed me that on second message i have to come, i have no option but to wait, it’s been already 10 days and i am a family person having a one year old child. So i took help from my colleague who was not in town for a month, i took his gas cylinder etc. To manage the same. Becuase till this time i realised my mistake that they are not going to provide lpg gas connection any soon without gas stove.
10.12.2016 - now after 5 more days when i didn’t received the second message i visit again and to my surprise my application was auto cancelled. They informed me this is due to system problem now they are again applying and within 2 days i can come again.
12.12.2016 – as per their instruction i again visited on monday they informed me that due to festival my application has not been yet processed please wait for 2 more days. When you will received message then come back again.
14.12.2016 - i received the second message, i immediately rushed to them then they informed me that first inspection of hot plate is to be done by their investigator and only on his report i can get the new connection. They took rs. 200 for inspection (Please note refused to accept old currency note and no other mode of payment).
15.12.2016 – their investigator came and inspect the gas stove (Hot plate) etc. And left.
16.12.2016 - i again visit the agency office, they informed me that my report is negative my gas stove is fine but i have to surrender my previous connection.
I informed them that it’s been more than 20 days, and i have to manage somehow so i took help from my colleague who was not in town for that period, moreover since, i have already declared that i have no connection on my name then why this harassment. And your investigator was to inspect hot plate/gas stove only not to search my kitchen. And since i have taken that cylinder from my colleague then how can i surrender it. They informed me to provide me his name, agency name, consumer name etc. This is like taking undue advantage. Rules are for our safety and not for harassment.
I want to mention all this time they were being so rude and ignorant that one cannot stand by them but due to my urgent needs i was somehow keeping my cool since it was my need. But now i have lost my patience and writing this email to you.
Please understand a family working person who is having a child of one year of age. They are harassing just to sell their stoves. Because if i take gas connection with stove then no inquiry/inspection and my connection shall be installed within a day. But since i was not taking gas stove they were simply harassing me. I have to visit almost 10 times, you can imagine the level of harassment. I have to take leave from my job again and again. My family and job both are suffering.
They were like taking check of my patience, they refused to inform me name of owner his no etc., they said they do not have authority, i have recorded everything on my phone, i will upload it on youtube if my problem is not resolved.

• when they are making me to visit more than 10 times for a connection.
• when staff is not ready to give details not talking on phone.
• when no option of payment other than new currency that too before 15.12.2016.
• when i have to take this much leave from my office.
• when people were sent back because a owner is on leave.
• when all documentation and payment not cleared/received in one stage but to harassing the common people.
• when there was no senior/owner in the agency for query resolution and no one having any idea where they have gone.
• when they are not ready to give complaint no./ owner name/staff name/ senior complaint authority no. Etc.
• when agency harassing common people just to sell their hot plate. They are taking undue advantage and forcing us to buy gas stoves.
• when they have no interest in customer service.
• when we requesting the staff for assisting with respect to all rules and regulations of but they are shouting and telling their stupid rules. They are laughing on me when we are saying that we shall make a compliant for this as they are very much confident that their seniors are also not interested in customer service.
• when they are confident enough that nothing can be done irrespective of the pathetic services, rude language and callous attitude.


I am aware with the complaint redressal hierarchy and how we can make people listen. So, personally don't want to go to that level and agitate this matter further, only thing is that they should understand the compliance with conscience.

Looking forward for your kind co-operation.

Regards,

Rahul verma

Good day sir

Name : abdul malik
Gas no:1672
Company satya bharat gas agency
Place : tiruchirappalli, tamil nadu
Today[protected], i received lpg gas cylinder from bharat gas. And it's price is rs.624 per unit, i want to know is the reasonable amount what i had paid for it. Also want to is this under subsidy or does it crossed subsidised no of cylinders.

My Self Omendra kumar have been living in faridabad and Having connection[protected]of Bharat gas from Neelam Enterprise in Sanjay Coloney, sec 23. I have been facing problem of delivery of LPG cylinder from Distributor. He delivered Cylinder after long follow up without Slip and without weight. I requested to improve service with Manangement of Distributer but no one has responded.Now My family has suffered one day due non availability of LPG gas.

Kindly help me.

Regards
Omendra
[protected]

I paid high amount for lpg Bharat cylendar

but subsidy also not come to my account lots of time I visit nd complaint nobody take any action
i also paid per cylinder 670rs every month why it's high paid &subsidy also not paid

pls help me sir I'm trust u
Bharat gas manav enterprises Frazer town wheelers road Bangalore 560045
my consumer no 53547986

Gas Booking no.[protected], date of booking[protected], consumer no.[protected], con. name-arun Kumar Singh, mobile no.-[protected], bharat gas agency-yogendra bharat gas agency -najaf garh delhi. I book my gas on[protected] and I got massage LPG subsided amount credit your a/c on[protected].but I am not receive gas cylinder yet.today is a 12 days of booking my gas

Good afternoon,
Please send me the real price details of new gas connection of 2 bottle, regulator with pipe.
I already have chulha so I want this connection without chulha.
I am living in new sangvi, pune. And dealer asking me about price 6200 So is it correct ??

Please send me the real price details of new gas connection of 2 bottle, regulator with pipe.
I already have chulha so I want this connection without chulha.
I am living in new sangvi, pune. And dealer asking me about price 6200 So is it correct ??

Please provide me the details.

Regarding complain no. 1586302(others 2842385, 1625701, 2845556). Dear sir I all ready talk with area sales manager (Mob.- [protected])but after 15days he told that SV No. not showing at internet & you will collect your transferred paper from Raj Priya Gas Agency Chota Muri, Ranchi - 83510. This gas agency is related to Bharat Gas. At paper submitting time gas agency provide me 2 Nos of filled cylinders with regulator & hose pipe .
So, I request please do the positively.

Sir, this is to inform you that today in selaiyur tambaram from padmavathy gas agency gas was supplied to us. one cylinder rate is Rs.595/- but the suppliers are asking Rs. 650/- otherwise they are hesitating to supply on time. to day he supplied to myself and my tenant he asked Rs. 110 extra, he is fighting for this extra amount. Rs. 5 5extra chanrge/cylinder we are paying every time. why should we pay this extra amount, you are giving salary to supply. every time we are shouting but without extra amt he is not willing to pay. we request you to kindly take necessary action to punish them to avoid this kind of currption.

Dear Sir,

I am the customer of Bharat gas. now i have changed my residential from 14, sai bungalows, shrushti society to (amroli, surat). previously our dealer boricha gas agency at couzway Singanpore in surat. please tell me the procedure to change the address and dealers.

My Consumer no is 58475863

My contact no is [protected]

My mail id is [protected]@gmail.com

Thanks & regards,
Vijay Asalaliya

Dear sir,
I transferred my indane gas (lpg id[protected], customer id - cx16590992, sv no.[protected] &[protected] from andhra pradesh. i submit my transferred paper to raj priya gas agency chota muri, ranchi - 835101, on 18/oct/2016. but i can't find the connection paper from this gas agency. i contact him for connection paper but he told that it may some time. i complained to customer care for this problem on 13/nov/2016 & complain no. is 1586303. customer care suggest him to talk with area sales manager (mob.- [protected]). i continuously talk him for that problem & he said that it will take some time but today he said that your customer id is not showing in internet, & you will take your transferred paper from raj priya gas agency chota muri, ranchi - 83510.
So, please take necessary action with raj priya gas agency & area sales manager. & kindly provide me my new gas connection paper.
Thanks & regards,
Mukteshwar prasad verma
Lpg id[protected]
Customer id - cx16590992
Sv no.[protected] &[protected]
Mob - [protected]
E-mail - mpv. [protected]@gmail.com

I have registering new BHARATH gass connection on12/11/2016. Request ID is31093568 but OTP now OTP is exceed.I want mor OTP for track my request . Please granted me more OTP. I want know status of my new BHARATH gass connection.How track my request without OT P. So I want more OTP

I had taken 2 commercial cylinders in the year 2011 in delhi. Since recently i have shifted to a house where there is facility of gas pipeline. I have been trying to return the cylinders and take back my security deposit but have met a tough resistance. Kindly ensure that bharat gas agency in patparganj, laxmi nagar, new delhi - 110092, is contacted and made to take the cylinders and return my security deposit. I hope you understand and appreciate the perils of keeping cylinders unattended.

I wanted to make online payment of my gas cylinder however distributor has not registered for online payment option. When I click on pay online it gives messages that "Online payment system is not available for this distributor". This is causing inconvenience to customers as due to demonetization there is problem of lower currency notes. PM is encouraging for digitalization and such distributors are not following great leaders initiatives. Hope immediate action will be taken on this.
Distributor details are as follows
Raka Gas Agency
Chinchwad Station
Pune-411033

I made a fool of myself by making payment for refill as early as 11 October 16 and not getting supply till today.

A number of COMPLAINTS MADE THROUGH TOLL FREE NUMBER as well those complaints registered online have been disposed of by giving a false remark that consumer has been contacted and the dealer has been directed to supply the refill. Nobody has contacted me regarding the glaring case of none supply of refill when advance payment was made online through net banking while placing the order for refill.

This shows the dare devilry of the dealer. It also shows the icy indifference of the sales officer/marketing officer of BPCL under whose jurisdiction my dealer lies. When this could happen to me the condition of the average consumer can be well imagined.

Will concerned the top brasses of petroleum ministry to come to my rescue. My dealer is Shiv Shakti Agency located at bairgania in Sitamarhi district of Bihar. U K SINGH

I would like to file a complaint against BPCL Manager Mr. Satyan Nayar. It was about his misbehavior with me on 21st Nov. and he had also threatened me. I request you to confiscate the CCTV Recording of Mr. Nayar's cabin of the date 21 Nov. between 3 pm and 4 pm. The recording can be used as a proof for the misconduct and it shall help for the further legal proceedings.
I have not received any reply from other people whom I had written. I am worried if no action is taken, the CCTV Recording will be lost. The longer we delay the CC TV recording capture, the chances of not recovering the required video are higher. So I request you to take appropriate action as soon as possible.
As a good citizen and believer of Better India, I request you to Inquire the conduct of Mr. Satyan Nayar and do the justice. justice not served in time is justice denied.

I am a customer of bharatgas from west bengal, district - nadia. Distributor - mitra distributors. Each time i have a delivery of gas cylinder, the delivery man demands for extra delivery charges and if he is refused he uses abusive language and behaves rudely. I have already brought this issue in the view of the distributor, but they can't solve the problem

I am stalin joseph from tirunelveli, tamilnadu. My bharat gas consumer number is 70889642. By mistake i am wrongly clicked give up subsidy january 2016. I am not getting any subsidy then. I kindly request you
To deactivate give up subsidy. I want to avail subsidy cylinders. So this is humble request to you please deactivate from out of subsidy. I given request letter also to the distributor but they told there is no option to change. Pls inform further what can i do to cancel the give up subsidy. Consumer name : stalin joseph, consumer no.70889642. Contact no.[protected]. Email : [protected]@yahoo.co.in

Hello team,

Booking number 40942
Booking date[protected]
Consumer number 3727

I am yet to receive the lpg cylinder. Please let me know when can i get it. I am a bed ridden patient and it is not possible for me to come to office.

I have been calling up the distributor for some time but it has not helped either ways since most of the time the call is not received or seems to be engaged.

Looking for your kind cooperation in this regard.