Bharat Petroleum [BPCL] Complaints & Reviews

My Request ID is 17204682, I have applied online for bharat gas LPG new connection dated on 23-05-15 with required all document submitted. Still not received any sms or e-mail from BPCL. Even I talked with customer care number dated on 28-05-15 regarding my problem, they give me my query reference no. 717404 & next day 29-05-15. I received sms that your query no. 717404 is resolved. I request you to kindly look after my complaint regarding new LPG gas connection asap. I already write a complaint to sr. marketing manager (LPG Territory Office), but there is not response.

I stay in Anushaktinagar Chembur Mumbai. Our gas cylinder started leaking during replacement which we disconnected immediately. I tried all the possible numbers / emergency service centres. However, either the phone numbers were switched off or the staff was simply not taking the calls. M/s radha Gas Agency Vikhroli, who is deputed as the agency to care of our area especialy cut off our several calls. They have not responded to our SMS also. I have put up my trouble on the Bharar gas face book page also. It seems the company has not deputed any official to look into these kind of consumer problems & it is a serious issue. The company website also does not offer any help either. trouble is I am still living with the problem of faulty cylinder & have no clue as to whome should be approached. can I expect any help. This can be any ones problem. Avinash Mujumdar [protected]

Subsidy for 05 cylinders from January'15 to May15 is not receiving. Adhar linked both with LPG distributors and Bank. Rs.568.00(advance) already received on 01.01.2015. Complaint made for four times to customer care, no. 681239 on 10.0515, 693215 on 15.05.2015, 724342 on 01.06.2015 and 726932 on 02.06.2015. No result till date.Name-SYED MOTLUBA KHATUN, consumer no. 18193, Agency-M/S Debdutta Gas Agency, code no.461838, Dist-Bardhaman, West Bengal

Sir I have a cylinder bharat gas service delivered of order date[protected] order no. -7089 Delivered date[protected] cash memo no.-8463 amount- 671.50 0.00 subsidy status- Not applicable, and i have submitted all type document in lpg and bank. but not get subsidy to delivered date. so i request to you my subsidy is transfer my account. thank you

Dear Team I am a customer of Bharath Gas here i am facing leaking in regulator on dated 01.06.2015 so kindly help regards solution . Even i met the agency they are notifying that its faulty and asking to pay the charges 350/- So kindly provide the details how to get new one and cost of the getting new regulator. Regards Narayanaswamy. P

Dear Sir we have received 1 cylinder on Saturday but while we clean the cylinder we found that the actual weight of empty cylinder is 17kg instead of 15 kg. the supplier (urja gas agency) person supplied us 15 kg cylinder with 14.2 kg gas instead of 17kg+14.2 kg cylinder. he had overwrite on actual weight (17 kg) with black paint or marker. now we request you please take tough action against the supplier and make arrangement of replacement of cylinder. Regards ajay kr. [protected]

On 30 May 2015 I visited Balaji Petroleum, Sawai Jai Singh Highway, Banipark, Jaipur-302016 at around 10.30 AM with about 10 litres petrol in the tank of my Honda Amaze DL3CCC5915.I asked them to fill the tank.They filled 37.10 litres.On my raising doubts about this being too much for my tank capacity, the attendants persuaded me that the tank capacity was 45 litres.I paid Rs.2680.48 by my credit card at 10.46 AM.The cash memo no.956256 is in my possession. On checking later with my Amaze dealer, he confirmed that the capacity of the petrol tank was only 35 litres. This is a clear case of cheating and fraud by an authorised petrol dealer who filled in more petrol in my car than its capacity! It is requested that strict legal action be taken immediately against the erring dealer along with a refund of the excess amount charged from me.Preventive action be taken to avoid such incidents in future. ABHIMANYU SINGH ( IAS) [protected]

I live in Electronic city phase 1, Bengaluru. Here there is only a single petrol pump in the vicinity that of BPCL. There is consistently poor service in terms of shortage of workers, even if workers are sitting idle, they wont work. There is always around 20 bikes pending to receive oil.Whereas there are 4 petrol release machines for two wheelers, mostly 1 is operated. Being the only petrol pump in the area, which I wonder why, it is a serious problem for the people. 20 -30 minute delays, have become an everyday affair. This being the industrial hub of Bengaluru, this kind of functioning of the petrol pump poses a serious problem. Being one of the best places in India, it is sad & frustating to see such state of affairs. Many a time at peak hours the horde of pending bikes even causes traffic jams. Sometimes to top everything there is not a single worker to give petrol. Please take adequate steps to curb this problem and please address our problem at the earliest.

Dear Sir / Madam, Ref. No. LPG ID: 1 [protected]. Sub: Subsidy OTP in. I, Aparna Sen, residing at 252, G.T. Road, Kumarbagan, Chatra, Serampore, Hooghly – 712 204 ( West Bengal ), am a consumer holder bearing no. 18650 of M/s. Anand Gas Service ( Code : 112341 ), 87/1, G.T. Road ( West ), Serampore, Hooghly – 712 203 ( West Bengal ). My Aadhaar Card No. is[protected] already deposited for seeding into my LPG distributor on 11.02.2015. I booked on 15.03.2015 vide order no. 1165321 & cash memo no. 654846 which is already received on 23.03.2015 amounting of Rs. 646.50p., but not received the subsidy up till now. Please also request you to submit the above subsidy transferred into my Bank Account No.[protected] o[censored]nited Bank of India, Sheoraphully Branch, 9/2, Goswami Bagan Lane, Sheoraphully, Hooghly – 712 223 ( West Bengal ) & IFSC Code – UTBI0SHE218. Next LPG booking no.[protected] dated 23.05.2015 through mobile SMS. Unfortunately the above consumer no. OTP out, please convert into OTP in immediately for praying actual subsidy. I am sending mail in e-mail ID : [protected]@bharatpetropeum.in dated 26.05.2015, but no reply till now. Sir, I beg to request to please do the needful as early as possible about subsidy & oblige. Thanking you. Yours faithfully, APARNA SEN. Mobile No.[protected]. e-Mail ID : [protected]@gmail.com

My request no.[protected]issued on May 23, 2015) against which I was offered a LPG connection (in Mumbai Suburban region) and I applied for hot plate inspection which was completed on May 27, 2015. Subsequently, on May 29, 2015 I went to pay deposit to my distributor. They could not accept payments as they said Bharat Gas has instructed them to withhold new connection as they were unable to issue subsidized cylinders at this point of time. Further they said the same cannot be rectified later. On May 31, 2015 I have been re-issues a request no. 17305325. I want to understand when will the problem be resolved and whether in future I can avail subsidy or not if I get a connection now? repeated calls to Customer Relation Center in Mumbai has remained unanswered.

daniel rajan 22 pusa road new delhi 110005 con no 206//patrick rajan 22 pusa road new delhi 110005 con no 13971 both registered with durga agencies 25-b/5new rohtak road karol bagh 110005//durga agencies cc no 581897//tel nos published [protected]/2800 [protected]/[protected]/[protected] all nos either switched off or not responding//agency does not have mobile no of ms gupta bharat petroleum sales officer attatched to the agency//daniel rajan indian overseas bank 10222/10223 gurudwara road karol bagh new delhi 110005 savings a/c no [protected] patrick rajan indian overseas bank 10222/10223 gurudwara road karol bagh new delhi 110005 savings a/c no [protected] all documents bank details and aadhar card submitted for both consumers to durga agencies but subsidy not being deposited into bank accounts//there seems to be utter chaos in the agency and it looks totally disorganised//where is the subsidy amount going?//last refill receipt showed the price o[censored]nsubsidised amount but receipt show allocation in the subsidised quota//can this grievance be resolved as soon as possible before this case is escalated to the ministry of petroleum shastri bhawan new delhi//earlier on matter was taken to the ministry and it intervened and matter was resolved //my mobile no is [protected] and e mail add is oursouls.[protected]@gmail.com

Dear Sir, As I have complaint on 30th May 2015, that i have been force to purchase any two items from Mamta Gas Service, and i have also complaint to Toll free no. my complaint no. is 721607 and i have talked to one of your representative and said to him all the matter and he also talked in front of myself to one of the staff member who look after the office work in Mamta Gas Service, Hind Nagar, Lucknow in that conversation they said that they would not forced to me to purchase any thing if i have already with me, and at that time he agrees and did not delivered to me the gas cylinder and regulator to me and said that come on monday after 10 o clock morning and i went on monday morning that person asked me to give the papers and i have given the papers to him and he has forced to me to take the gas cylinder pipe without pipe he will not give me the cylinder to me and said that today the truck will not come and he know it very well that on Monday the truck will not be coming and now he is harassing me because i have complaint against him and I have not purchase the two items from them. Sir I and my wife both are suffering and we cannot take proper meal due to that person, myself now suffering from stomach pain and loose motion and doctor advice me and my wife to take proper meal but how can it be possible if these type of adamant people are sitting in the office and they think that they are the manager of the gas agency or they are the Petroleum Minister and their wordings are the final decision. Sir you cannot imagine that from Friday 29th May 2015 we both are very much hungry and only taking bread, biscuit and water, how any one can live with these things, can that person who is harassing me can live with these things. I need your help and please take necessary action against that person who is working in Mamta Gas Service Hind Nagar, Lucknow. So that again he should not harass any person and forced any person to take things. Thanking you, Yours faithfully Sameer Kumar Sarkar

My gas was disconnected for having two connection i.e from bharat gas and IGl.A complaint No 505895 dt 4/3/15 was registered with you to restore the gas subsidy as per my adhar link and acccordingly my gas was supplied.and subsidy was restored to my bank on 12/3/15.Again the gas was not booked on registered mobile number and booking has to be done from dealer.(No gas subsidy has been given againt this bookingThis was also commucated to you to restore my mobile no for booking the cylinder by complaint number no.639516dt 22/4/15.Even inspite of this mobile number has not been restored to get the booking done. Incidently I had not been geting the gas from IGL at my dwarka residence as my tenet is not using IGL gas since 2012. Thus my mobile number [protected] be restored for booking the gas cylinder immeditaly, My gas number is 9266, dealer Deepak gas agencies, West patel Nagar New delhi 8. Regards ashok kumar malhotra [protected]

its been lanty of times that i have approached to the ministry of oil and natural gas agency for the complain of home delivery against kundan gas agency areraj (pin -845411) reagrding the home delivery for the citizens of areraj, as per the standard rule of Bharat Gas they have to provide the home delivery with the 9km redius of the area but they are not providing the same. i have filed RTI as well for this but as of now no response. the condition of this area is worst, people are coming at night in the queue to get the refilled cylinder and thay have to be in the queue till next morning 10 am and since my father is senior citizen, he can not be in the queue for the long time .kindly look iint this else we will file a case against this gas agency.

I had requested for a connection of lpg about 2 month ago but initially they refused but 2nd time Agreed to give connection only if I buy a hotplateCOOKTOP from them on double the market price. I already have a hotplate then why do I have to buy it. It is in your policy that it is not necessary to buy hotplate from the distributor. The distributor is HLRDC hisar.please look into the matter and do the needful as soon as possible. My contact no. Is [protected].

Dear sir/madam, I Rajan Bhaskar Korgaonakr BPCL counsumer No 16352 At Patnkar Gas service Sawantwadi(MH). LPG cyclinder was received on 29 April 2015. Vide booking Ref.no[protected]. But subsidy of LPG has not credited in my bank A/c no [protected]. I request that slove this problem. My phone number is [protected]

I would like for your kind ATTENTION regarding the lack of air facility at diggaj fuel uadipur .I am regular customer of this station.They are not providing any air facility to any customr.They say pump is not working. Other amenities and facilities are also not provided.Kinldy take appropriate action in this regards.they do cheating to cust fuel kam bharna pehle ka amt add kar lena their swap machine not working so many tmes i[censored] say for air not a singel person listen n i am a regular cust of bpcl pump u cn chk frecords is pump par abhi 20 din pehle police bhi aayi reason petrol kam bharna pls solve it mine num is [protected] pls callme !!! mine name is manish jain

Dear sir we have a Bharat gas connection since 2008 which was on my brother (Babu g).On 8/10/2013 this connection was transferred to my Mother consumer no 4719, since then we were complaining to our agency(Rose Bharat palackal court, kochukavala, vaikom, kottayam, kerala Ph no [protected])that our Regulator is leaking, we have taken the regulator to the agency twice they returned the same and said it is fine, once they changed wiser in the regulator still it leaks very badly.Whenever we called up to the agency they never respond to our call. Kindly look into the matter and please solve the problem. yours sincerely [protected]@mail.com Ph [protected]

Dear Sir, (Incident date 29/05/2015 and 30/05/2015) As i have transfer from St. Lawrence School, Unnao, (U.P.) to Lucknow School, (U.P.). I have submitted my Regulator and Two Cylinder in Hari Bharat Gas Agency, Unnao and they have given me the transfer receipt to show in Lucknow gas office, my all papers are upto date and clear but they are not giving my 2 cylinder and regulator, as they are saying that you have to purchase two items from them i.e. gas pipe, gas trolley, lighter, emergency light etc. but i do not want any thing because i have already with me all these things, as i did not know that the things which i have taken from gas agencey unnao those bill i have to submit in other gas agency at the time of transfer, then i would have kept it, but at present i have no bills of those items which i have mentioned. The Agencey Name is MAMTA GAS SERVICE, HIND NAGAR, LUCKNOW. I have talked to one of the person of BHARAT PETROLEUM, GHAZIABAD, they have given me a number of one of the representative who look after all Lucknow, i have also talked to him also he has told that you can purchase one gas pipe from them when you go at that agency you call to me and i will talked to them, next day i have given many calls to that representative and he did not pick my call, Now here is a kind request that i can not afford these items because already i have these items. I and my wife has not cooked food from two days and we are facing many problems, we are only eating bread, biscuit and water to survive. Please help me as i have not enough money to spend. Hoping that you can solve my problem as soon as possible from your side. Thanking you, Yours faithfully, Sameer Kumar Sarkar, My email id ([protected]@rediffmail.com) my Mobile No.[protected]

Dear Sir, My consumer No- is 57414259 under dealership of M/s Rama Gas Agency Distt- Shahjahanpur (U.P). This is under Bharat Petroleum I have already placed my request to above for registration of My Mobile No [protected] for on line booking, however so far the registration is pending and not yet processed. Request to kindly look in to the matter and do the needful please. Regards SS Rawat